AU-Batteries-Store.com

Never again – Simply put do not purchase anything from these bunch of fraudsters... Ordered early June, still haven't received and probably won't. They apparently use Fastway couriers now called Aramex. And they do not have any records of my purchase in their system.

Extremebattery.com.au – Purchased product online , never delivered , no phone phone numbers , looked up afterpay and was going to a deregistered company called Empire State PTY LTD , lost money @afterpay how allowed this Show details

As fake as fake can be. Do not purchase from this company – The company pretends to be an Australian Company starting the AU in front of their company name. In reality, this is a seller by the name of CHUCHU in China. Further, they state that they are a Hong Kong company this is untrue as well as the company is situated in China. This company is supported by PayPal. PayPal is as fake as this seller and… Read more

they are not interested in customer support but money-making. I never understand why people are using PayPal as you have the same consumer rights PayPal brags about with every Australian Bank. PayPal is as fake as some companies they support and are hiding under a Swiss address. I ordered a battery from Au-Batteries-Store and never received the ordered Samsung battery for an NP900 Notebook. Do not purchase from this phoney company and only use Bank transfer and not PayPal.

Ordered mine was extremely sceptical, but arrived within 5 days! – Arrived within 5 days, havent tested but they look to be quality AGM batteries, would be better if phone was picked up, over all easy to use company, and happy with items Show details

Not a problem – Ordered my battery on Sunday and it arrived following Thursday (4 days) to country northern NSW. Goods do not get any quicker delivery in this area. Battery delivered was as described on their web site Show details

As described and on time – I ordered a replacement battery for my Dell Studio laptop. The battery arrived in 5 days and was the correct battery I have fitted in my laptop and it works perfectly. Satisfied customer. Trevor Show details

Never use this supplier – This vendor has a couple of sites all based out of China . Ordered a product never arrived , chased with email s , B/S replies , still no product . First thing to do is call you bank and cancel on your credit card . Warning never buy from any website that does not have full disclosure of address and full contact details . Check reviews before you buy not after!

Never again! – Why do we have to put up with deceptive and misleading advertising when buying online. It should be mandatory that the seller states his location by law instead of the utter deception of looking like an Australian based company and being in Hong Kong. So thinking it will be a few days it turns out to be weeks and weeks. Would not recommend them to anyone ever. Show details

Very bad experience. No phone number either. No wonder so many bad reviews – I asked a query for a laptop battery listed on their site and no response at all. Very bad experience. No phone number either. No wonder so many bad reviews. Show details

Their marketing is questionable – I believe they have misunderstood the term OEM - ‘Original’ Equipment Manufacturer. After purchasing, I believe they meant ‘Other’ Equipment Manufacturer. Running on the goodwill of an established ‘proven good brand name’ is a crime, and if the product doesn’t live up to OEM original standards, I’ll drop them in the poo. Show details

Fraudulent website! – I ordered a battery on 1 March, money was taken from my card a day later. Got nothing, heard nothing for a month. Emailed them about 10 times - no reply. Finally threatened action against them and got an email saying that battery was not available and they would credit my account. Paypal did credit my account, but not sure if that was paypal (I had emailed them) or AU-Batts. Show details

Battery never delivered – Recommend not (not) dealing with this business. I ordered a replacement Dyson-compatible battery but, due to a mix-up on my part, I sent it back. When I realised the error I offered (and was accepted) to repay the delivery fee to have the battery resent. Still waiting - 3 weeks. And now I can not send emails to their address (mailbox full). Show details

Buyers beware – Ordered a battery from battery-connect.com on 17th dec after about 5th Jan asked what was going on and what the tracking number was and they just just refused kept coming up with ridiculous excuses and after no reply for ages I said I want the tracking number next minute get a refund email. I have never ever delt with a worse business ever absolutely pathetic

Avoid this company – This company is not Australian owned and products aren't in Australia. I ordered a battery for my Roomba cleaner. At first it didn't get sent. I had to email them. And then when it arrived and I put it in cleaner to charge after 10 to 15 minutes error 5 came up. After multiple emails concerning this. They want me to send battery back to china on my own cost for them to test the battery. Before they'll send a replacement. Dont use this company Show details

Total Rip off – Sell as if in australia then when the battery goes bad you have to send it back to China and then you find out they will not send them through the mail (well that's how i got it). Answer : strip the cells out and send the case, they have to pay customs to get it from the post office and won't but you have to pay with paypal or it will not work. Pic is of my package coming back to me after 2 months and yes PayPal refunded me my money Show details

Not Australian Bad Battery – Asked to send faulty battery back to China. Offered $10 refund on a $60 battery. Paypal case refused...lost my money. New battery did not last as long as my old one. Do not order from these people Show details

No customer service – Ordered battery the one they sent does not fit.. sent many emails NO RESPONSE.. Do not buy from this site... Beware they do not list a phone number So you have no way of contacting them. Show details

thought it was a good idea! think again – Purchased online , easy to order , pleased to receive the battery however Battery for lap top didn't even last 2 months! tried to get in touch with them and have had no response. i would like a replacement. Show details

Be wary of this company – I purchased a battery for my lap-top in April. It no longer works. When I contacted the company through pay-pal they said they would replace the battery if I paid the postage for the replacement item. I declined this offer as I am now deeply suspicious of the quality of the products they sell and requested a refund.As I had no response I have now… Read more

escalated the matter through pay-pal and am relying on them to help me. I can ill afford this and wish I had read the reviews here before I bought anything from them. The AU in the name is very deceptive, I thought I was buying from an Australian shop.

Battery not received – Ordered laptop battery through web. Paid via PayPal. 2 weeks later after chasing and no response to 4 emails got tracking information from seller. AusPost confimed no item has been received for this tracking number. Still no response to emails or item. Now raising dispute with PayPal to get refund. Seems many others have same experience. Keep your money. Show details

Said they'd dispatched when they had not. Provided updates only when chased. Delivered in the end – I've been lied to about delivery - was told the battery was in the (registered) post. The order was 356926233 13th June 2019. It's now the 24th. When I asked for a tracking number (as was advised the battery was sent on , I was given AMQ529122001000935002 and Australia Post confirmed there was nothing sent under that number but it was reserved by… Read more

aubatteries in Padstow.

"Hi P____,

Sorry for the delay, as we check, it was the supplier's problem, he only gave us the item you need this morning, so we sent it to you ASAP, it is still on the way to you, please be patient, you will get it soon and we will also chase it for you, thanks.

Should you have any question, please feel free to contact us.

Yours Sincerely, [name removed] Customer Service Department"

After I explicitly asked I was sent the Tracking Number (which was supposed to be for 48hr Registered Post (Padstow to Summer Hill)

When I asked them about this (no phone number on their site only a 'sales@' account) I was stonewalled, even after several emails, no response.

I usually check reviews first but had heard good word-of-mouth.

UPDATE They did deliver the battery after a lot of prompting. Possibly main thing they got wrong was lying about dispatch (if you're in business.. don't do this). otoh (given other feedback here) it's also possible battery was only sent because of pressure applied.. difficult to tell.

Horrible - don't buy from this website – I, too, have been scammed. Ordered a battery for my ASUS Laptop over 2 weeks ago. Nothing received. No confirmation, apart from a receipt from PayPal. A charge, of course, appears on my credit card statement for $74.14. The name on the charge should have given it away: *OUJIEDEVELO (as though that does not signify something odd in itself).… Read more

Happily, my bank (ANZ) will give me the benefit of the doubt and provide a temporary refund. If the 'merchant' can prove that the item was dispatched, that entry may be reversed. But if I have not heard anything from the bank within 30 days, the refund will be permanent. Like many others, I wish I had undertaken this basic research before entering my credit card details online ...

wrong battery forwarded – ordered a battery for laptop from their web page. Luckily kept a copy of the web page as the battery forwarded was incorrect i.e. not the same as web page. Contacted them by email. Emails back and forwarded, sending photos as requested of my old battery and the one forwarded. They insisted the battery was correct. No phone number or address listed… Read more

on site, only a PO Box. (that's a warning) Asked 6 times by email for them to phone me as the matter could be resolved quickly. They ignored my request and will not provide phone number or an address. Possibly all info goes to China as payment advice received by a Chinese company despite their site appearing to be Australian. The language in the emails indicates English is not their first language and difficult to understand. They advertise a three year warranty. Read the fine print, only guaranteed for six months, if able to talk to them. Have brought this to the attention of my credit card bank. Wish I had read these reviews prior to purchase. Buy from Australian based company if surety of product is required.

Never arrived – I wish I had read these reviews before I’d purchased or should I say tried to purchase a laptop battery from them. I’m in the process of contacting my back and PayPal... DO NOT purchase from these people Show details

Do not buy from this store – I purchased a battery which turned out to be faulty, it charged to 100% but the computer dies as soon as the cable is pulled out. I have been told that I can be sent a replacement but only if I pay for one.

Terrible service - avoid! – Accidentally purchased wrong Mac charger and asked for an exchange. They responded initially with which one is the correct one then ignored all my emails afterwards despite repeatedly asking them the next steps to resolve. I now have a useless charger that they won’t refund or exchange simply by ignoring emails. Don’t give these guys business. You’re better off finding a more trustworthy retailer on eBay.

No product despite money being taken from the bank – I ordered a charger for my computer, the money was taken out of my account, I got a confirmation email and then nothing else. Unable to contact the company and no response to emails. Very disappointing. DO NOT BUY FROM THIS COMPANY

Complete scam – Bought a charger for $30 and once they had my money that was the end of it. No email, no messages no charger, no reply to any messages/emails... Absolutely nothing.

Laptop battery for my hp probook – Even after paying higher price and 11$ postage, the battery i got was a faulty one. First charging went 95%, second charging went to 70%, and in 2 days the battery was dead. Contacting the seller, they advised to disconnect it couple of times from laptop and charge it. Nothing worked and asked for the refund, which they did with out offering… Read more

any replacement.

Later i realized, he is making money from the postage amount which i have paid 11$. The actual postage amount could be less than what he is charged from me, say around 5$.

So, think about doing the same with 100 customers a day. So he makes money even if his product is not good.

Guys, Never fall in their words mentioned in their site.

Do not buy from this site – This is a Chinese company. The wrong battery was delivered. I have had no response from them and so its unlikely I'll be getting a refund. Do not buy from this company!

Scammy thieves – Lowly pieces of crap that would rather straight up steal from people than try run an actual business. Ordered a laptop charger from these people nearly 2 weeks ago, didn't get an email confirmation for my purchase, after a couple more days still hadn't heard a single word from these people, have made several attempts at contacting them, but after… Read more

nearly 2 weeks it is clear that I will never be seeing this product or my $35. DO NOT BUY FROM THIS SITE. They will most likely screw you round if not straight up rob you like they did me.