Aurora Energy

Aurora Energy

 Verified
Aurora Energy
1.3

61 reviews

PositivevsNegative
7% · 455 · 90%

Transparency
1.6
Customer Service
1.6
Rates and Fees
1.6

Reviews

61 reviews
Funky_jam1
Funky_jam1Great Southern, WA3 posts
 

False advertising

In today's tech age Aurora Energy is still in the dark ages especially with the Aurora plus app 3 weeks and still can't log in. Need another provider asap Show details
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Frances Wrigley
Frances WrigleyWA4 posts
 

Absolutely terrible!!!

I have had so much trouble with Aurora. I haven’t had a bill since July and when they did issue me a bill, it has all these developer charges that had nothing to do with me. It has caused me so much stress and still isn’t solved Show details
Transparency
Customer Service
Rates and Fees
Aurora Energy
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Hi Frances, we're sorry to hear about your poor experience with us. If you have not already, please lodge a formal complaint here: external link 

Angela C.
Angela C.
 

Updating of security so you can't get into your app check your usage and your latest bill

I am so sick of having jump through hoops trying to access my information because Aurora has decided to update their security again!!!!
I can't check my usage or read my new bill.
Stop wasting our time Show details
Scott
Scott
 

Tariff 93

I changed from Tariff 31/41 to Tariff 93 and paid about $1 more per day for power, and even more on the Saturday when we weren't even home. I do not recommend off peak Tariff 93 and will change back to Tariff 31/41 immediately even though I will incur another fee for doing so. Show details
Transparency
Customer Service
Rates and Fees
Raine G.
Raine G.Greater Melbourne (Outer), VIC17 posts
 

Aurora Energy Always Been Good TMe

I am very happy with Aurora Energy service, particularly the customer service online ladies who have really helped me in a genuinely concerned empathetic efficient professional and speedy resolution manner Show details
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Joe B
Joe BMelbourne5 posts
 
Transparency
Customer Service
Aju antony
Aju antonySouth East Queensland, QLD
 

Worst energy….. we cancelled 4 months before still getting bills

We cancelled our energy connection March 30th 2023. But still getting bills until today. When we called customer service they said we called for cancellation from different person(my wife) and when they received email ‘cancel form’ there was a mismatch.
Most of the time we getting extra charges.
Never ever recommend to anyone.
Especially Indian community plz don’t take it… Show details
Sarah
SarahTasmania3 posts
 

Aurora Energy are disgusting

Aurora have not sent me a bill since February.
Ive submitted 3X forms to request my missing bill and had 2 telephone calls with representatives, both representatives advised they would arrange a bill... a bill still hasn't been sent and AUGUST. Terrible, disgusting, money grabbing leeches. Show details
Joel
Joel10 posts
 

Powers off again

Power is off again
Not only do they guess the bill and charge what they like they can't provide the service Show details
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Chun
ChunSydney, NSW2 posts
 

Money hungry, awful, devastating

Ripping me off. Please do your research before signing up. The bill is so hard to understand. I’ve no idea how the bill goes up every time. No TV, no heater, I barely use washing machine and no dryer.
Going to switch provider soon. Don’t tell me I’ll have to pay an exit fee as well. Show details
Cindy
Cindy
 
Ankush W.
Ankush W.Hobart, TAS2 posts
 

poor customer service centre

one call takes about 30 minutes hold. I will move on to another provider Show details
hawleybeach
hawleybeachLaunceston, TAS4 posts
 
Transparency
Customer Service
Rates and Fees
JARMAINE
JARMAINEmelbourne5 posts
 

Overall a poor organisation

I must say that I have never had any bill probs with Aurora and as far as the Aurora plus thing...I wouldn't touch that with a barge pole. Everybody knows that Aurora is run by a number of overpaid navel gazers but compared with mainland power providers we are better off. It could be improved but for that we would have to rely on competent pollies, something that will elude is forever. Show details
Transparency
Customer Service
Rates and Fees
Lars
LarsGreater Melbourne (Inner), VIC
 

Awful awful awful prices

Ripping me off and ruining my life each and every day. Show details

Questions & Answers

Jane Garvey
Jane Garvey

I am enquiring about a smart meter. Who do I need to talk to

LBerra
LBerra

Moved down from NSW, has been almost a year and we are a couple who is energy mindful. We are probably at home 50% of the time as we travel a lot.

Our first quarter of June- August was $700 which I thought was ridiculous, second quart of Sept - Nov was $1600 and we were here 60% of the time, i almost fell of my chair. And the last quart of Dec - Feb was $700 and were overseas for the whole of Jan and Feb... this is just INSANE. Our usage states it's enough for a household of 8ppl when it's only just me and my partner.

Have you anybody had any resolution to this? If so can you please let me know because we have made complaints to Aurora, the Ombudsman a few months back and I even had an electrician come to check out appliances and nobody can give us a reason.

Aurora wants us to pay the bill and don't want to hear anything about it. Some of the people their even state that usage is high and that's what we have to pay!

If anybody can help that would be appreciated.

Kim C.
Kim C.  

wow, overwhelming bad reviews!!! I have just installed solar and dont like the sound of Aurora! There is an alternative, I have been told by my solar supplier. Energy 1st. I suggest you all look into it. I certainly will.

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CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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