The app data is 24 hrs delayed. And when it finally arrives it can be early morning or even in the afternoon. So not a true 24 hour interval! We live in the 21 st century and we can even fly to the moon. So what's the issue of not having the data sent live? Aurora+ updates your credit as soon as you open the app, that they can do very well!! And do not forget it costs 11 cents each day. Pretty useless and a waste of money
Avoid Aurora Plus at all costs
The product has great potential however the endless emails and text messages everyday just becomes overwhelming then just outright annoying. There is no mention on signup that you will receive messages everyday if you are not in credit. Sorry but I was lead to believe that is was power as usual, we just have a window into our costs as we go. Once in credit you then receive endless messages and texts stating that you are only "X" days in credit. Potentially a great product with refinement however the accounting side of things needs to be overhauled. If you want to receive an endless barrage of messages then this is the product for you otherwise stick with the old system. Get your account once every 3 months and enjoy the peace and quiet
no time to pay
Just received winter power bill. In the mailbox 14/9 payment due date 22/9. That is 5 working days.
Yes I can pay it on time but what of others not so fortunate? As a Government Business enterprise it is not exactly helpful or apporpriate.
- Verified customer
Aurora+, more like Aurora-
I moved from Victoria to Tassie 2 years, best move ever.
I go to choose a power company, and I am like, where are all the companies?
There was only Aurora. Flashbacks of other monopoly services from yesteryear were coming to mind.
They were tolerable, but I wish their prices were lower; maybe it is because they have to pay back for their mistakes of the past, or should I say, we have to pay for their mistakes of the past.
I had those old spinning disk meters and I don't trust them to be accurate as the new smart meters, so I signed up to the A...
- Verified customer
Makes you pay to view your usage and other customer tools that were available for free
Aurora recently switched off its online customer portal. If want to see your balance, usage or other services that were free you now have to fork out over $40/year for their aurora+ service.
Thankfully, there is now competition
If you have a choice don't choose aurora
Customer service is poor, there Chosen meter readers tas networks lie about readings and leave you with a big bill and Aurora won't care or do anything about it, you do the right thing by them only to be just a number when it comes to dealing with issues,. They promise calls back and don't return them, they won't help with anything that may advantage the customer and now they just wipe all access to online without notice and expect you to chase them to be able to access there new program, There advanced meters which I was talked into to avoid t...as networks readers have multiple issues fixed 3 times in 6 months and the chosen company to fix the meters has rude staff that if politely spoken to will refuse to fix problem and lie about the customer.. So this is definently a provider to avoid if you have the choice
Could not give a damn about their customers
Sold my house, sent letter 3 weeks ago requesting disconnection for yesterday. It was not done. Unable to contact them via email, it would not send, unable to log into their website, kept saying try again. Tried phoning, waited forever, put on hold, finally put through to disconnections, still do not know if they are even going to do it - meanwhile new people have moved into the house and I am paying the electricity for them because I cannot disconnect it. Will head around to the house tomorrow with a chainsaw to disconnect the meter box from the house, maybe that will get the message through. Incompetent company, not enough staff to answer calls, clearly tossed the letter that I sent to them in the bin.
- Verified customer
Seriously? Making up fake bills until I call you out. Isn't that a criminal act that a normal citizen would go to jail?
They charged me 1000.00kw they made up, for electric heating and water tarriff 41, if you have a gas you don't get tarriff 41 unless it's the daily supply charge.
They even make me pay for the idiot to check his mistake, $54.99 X 2 because it takes 2 idiots to figure out the number doesn't exist at all. Oh and don't forget the original idiot that made up the number in the first place.
It also states on the aurora website concessioners don't pay tarriff 41 daily supply charge, so why am I being charged that.
I know I get a discount on the main b...
The worst customer service and company I have ever dealt with. If you can choose another provider I would highly recommend in doing so as these guys will try to take you for every cent and then make you agree to false charges and payments in return to reinstate power.
This MUST be wrong!?? Latest power bill from aurora
A little 2 bedroom unit that has a heat pump, designed for maximum sunlight. Power bills used to be a selling feature for the rental property, paying no more than 250 a quarter. I'll admit i am frugal with power use, turn off appliances at the wall ( ask my partner it frustrates him) i use a water bottle, and minkkie blanket in winter and have 4 star energy whitegoods. Recent bills i almost fell over. 560 dollars i yelled at mum, that must be wrong??!! 2 occupants, one full time worker the other full time student and the latest bill for june to...sep $1,006. Like WTH!!@?? The hot water and heating tarrif appear reasonable for winter at approx 300 total but lighting and other power 700! This is laughable what could cause such a high AMOUNT!? Shocked, trapped and disappointed
Government intervention desperately needed!
Like most reviews, Aurora's monopoly on electricity is causing so many householders grief, with their exhobitant quarterly bills. If the State government really cared about Tasmanians, they would initiate an enquiry into this energy provider and make appropriate recommendations that would pull them into line with their interstate counterparts.
- Verified customer
Fantastic customer service. Always willing to help!
I have been a customer of aurora energy for over 3 years since living in Tasmania. I managed to get a little behind in my gas and electricity accounts and set up the "yes" program, to allow myself to pay my bills in installments while still maintaining my connections. As a low income earner this has been really helpful. Every quarter I discussed my accounts with very friendly staff who are prepared to go the extra mile to help keep my bills down. I grew up in New South Wales and several other energy companies I have been through have never offe...red this form of assistance. Every time I have had an account issue, I've always been greeted with exceptionally friendly and respectful service. I honestly can't complain about anything. As for these reviews about scamming and ripping people off, I wish them the best of luck with 1st energy. Obviously they don't do their homework when they switch providers. As a mainlander I'm all too familiar with these types of energy companies. I can assure people Aurora are nothing of that sort of company. Especially in my experience. Thank you to the girls in the yes team for respecting my position at times when money is tight. You're respectfulness couldn't be more appreciated. Keep up the great work. I have no intentions of going anywhere else.
6 years of trying to buy and own a house on a single income. 2 adult kids. Every quarter is a nightmare. 1000 to 1800 in electric bills. 1600 last bill and i and 1 child was away on holidays. 1 month away. What the hell is wrong here. I ask the questions and get no satisfaction what so ever. Time to get stuck into them. Ridiculous amount of money for nothing. My thought is there not reading meter at all and having an outrageous guess. Not right. All i get is call an electrician. Really how do i pay for that.
Aurora have a monopoly in Tasmania - GO OFFGRID
Aurora have a monopoly in Tasmanaia for the residential sector. We have just gone offgrid due to the company’s negligence and providing false and misleading meter readings.
Keep fighting the incorrect reading and push the issue with the energy ombudsman and accc.
Energy bill too much and does not make sense
We are a couple and a baby living in a small town house , even weith minimum use we get an energy bill of atleast $500 every 3 months , we used to live in melbourne before and shared our home with brother in law and his family and even then we only received a bill between $150-180 a months thats including heating , water heater and cooking and the retailer offered discounts when we pay on time Aurora does not offer any discounts, i have always noticed that regardless of how less you use heating the heating portion of the bill will always be mor...e than the normal energy portion and will be high. think they are taking Tasmanians on a ride and taking advantage of them as Tasmanians do not have any choice when it comes to choosing energy retailers which is unfair. Will make complaints to necessary authority to investigate possible dodgy business practices by Aurora. I advice all others to do the same otherwise this will continue.
Live in another world
Don't care about the customers at all, nor do they understand or care about their situation. Missed one payment after agreeing to pay it off gradually and now they want the full amount ($4k) straight up. Surely they'd realise that if a payment plan is implemented there's no way to pay it straight up. Then again, why would they care? All about money to them. Somebody needs to seriously take away this overpriced monopoly. I also sense that they'd be against making electricity a human right.
I know that power isn't something you get for free. ...But you'd think they'd have more empathy for customers who struggle to pay the bills. (Especially considering it's a government business) then again, that's why they get away with charging customers extortionate amounts.
Estimation of account
We have had a similar experience to many others. the account was estimated and no allowance made for solar. We were told because of a dog problem. We have had dogs for 28 years, with no problems all of a sudden the meter cannot be read. Excuse dog. The dog was in fact in Hobart at the time. After very frustrating calls to both Aurora & Tasnetworks no resolution could be offered. It seems like we will need to chain a dog to a tree in the front yard before they will read the meter
bill estimation a total joke
The latest bill from Aurora was much more than we expected... turns out it was "estimated". We wondered why. When I rang Aurora the girl looked up our account and informed me it was estimated and that there was a note that there was a dog on the premises. I informed the girl that the same dog had been on the same premises for 12 years! She said there could have been a change of meter reader and that the rules regarding dogs and meters were being tightened. I explained to her that the dog was not able to get near the meter - he was behind a fenc...e. To get that far on our premises ie to see the dog you would have to be right near the meter box. Unbelievable!!! On top of this we have solar and there was NO solar recorded on our bill as having been sold to Aurora this quarter. Again, the estimated bill was to blame. I guess they were no so smart as to use last years bill as an estimate!! it was only about $280. No, far better to just bill us some random figure that they estimate.... how? who knows. Hopefully it will all "come out in the wash" next bill in January. I look forward to being home and actually seeing if they read the meter after my note about the dog being put on our account notes! We should have a nice big credit! Of course they would never refund the overcharge, would they!!
- Verified customer
Aurora Does What Aurora Will Do
Hello all. Aurora has a monopoly on domestic electricity in Tasmania. As such, it operates to exploit any avenue to increase profits. My latest bill (September) is double any other bill I have had in 4 years in Hobart. I do feel powerless (pun intended) as greedy monopolies exploit the poor. If ever there was a Royal Commission needed - apart from banks, super, insurance, aged-care, and ... then energy providers would sure be next in line. Let's 'charge' our glasses to the greedy energy companies!
Tas Networks / Hydro cause of high energy costs
I don't know why (Tas Networks/ Hydro) charge so much for power in Tasmania. I know Aurora Energy is only the Energy Retailer and unfortunately take all the brunt of dis-pleasure from 99 % of Energy users in Tasmania but this still does not answer the question why do have the highest power costs in Australia??. We do not have lights on in rooms we are not in, we don't waste power but like many others coming from interstate we were shocked at the power bills we receive quarterly. Like many others who ask ....when are we going to get COMPETITION ...to provide cheaper energy in Tasmania? One answer to the high costs could be the poor budgeting and management that Tas Networks/ Hydro has in place for Projects completed and taking place in Tasmania. How do I know this ?, lets just say I know someone in high places. We are never going to get fair prices in Tasmania until we get, competition, political intervention, but most importantly a much better operation by the Power Supply Corporation....Tas Networks / Hydro
Questions & Answers
Moved down from NSW, has been almost a year and we are a couple who is energy mindful. We are probably at home 50% of the time as we travel a lot.
Our first quarter of June- August was $700 which I thought was ridiculous, second quart of Sept - Nov was $1600 and we were here 60% of the time, i almost fell of my chair. And the last quart of Dec - Feb was $700 and were overseas for the whole of Jan and Feb... this is just INSANE. Our usage states it's enough for a household of 8ppl when it's only just me and my partner.
Have you anybody had any resolution to this? If so can you please let me know because we have made complaints to Aurora, the Ombudsman a few months back and I even had an electrician come to check out appliances and nobody can give us a reason.
Aurora wants us to pay the bill and don't want to hear anything about it. Some of the people their even state that usage is high and that's what we have to pay!
If anybody can help that would be appreciated.
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