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One star because I can't rate zero stars
Rug was thin, cheap and cost me over $300. I enquired about a refund due to the terrible quality and even though AURugs sounds like it's an Australian company- it's not. They offered to organise my postage for $224 which is absolutely ridiculous. Don't buy from here! Do yourself a favour and get a rug from bunnings- cheaper and better quality
On receiving shipping advice noticed rug I had not ordered was being sent. Contacted company within 8 hrs they could not redirect as shipped from USA misleading website wish I read reviews don’t go near this company! Refund offered 59% the speed with this offered tells me this is a usual practice & looking at their reviews many unhappy customers. Rude staff who stated I ordered rug incorrectly - would not accept wrong rug was dispatched
Rug folded and damaged
rug was shipped folded up. This has damaged the pile and the backing material is showing. I have bought much larger rugs before and they were all shipped rolled around a tube. Absolute scam company.
Cheap, ugly rug: thin, hard, synthetically shiny. Huge return postage - company is a scam.
Extremely poor quality: rug is thin, hard, very synthetic (slightly shiny) in appearance, colour far more garish than on screen (even accounting for the colour inaccuracy inherent in any screen). Extremely expensive to return. So bad that I'm simply dumping it and counting it as a loss and a hideous lesson in checking returns policies before buying. Customer nil, AURugs $400. Ghastly experience.
Poor quality product - very costly if you try to return product
This company calls itself AURugs and you imagine that it is an Australian company or at least has some base in this country. The truth is very different - the rugs are made in Turkey which is not necessarily a problem but the items are shipped from the USA and that is the problem. They claim free shipping but want almost $200 to return the item through their shipping account with Fedex.
A recent saga with this company left me disappointed , exasperated and $190 out of pocket. Good old PayPal compensated me $45 which is their maximum for return...shipping costs when returning goods so still left with a $145 loss for dealing with these people. I bought a rug for $319 and was expecting an item of reasonable quality. I know I could get a very good quality rug here in Australia for that price. Imagine my utter dismay and disappointment when this thing arrived - it was so thin and inferior and completely unsuitable. After corresponding with the company I was informed that I could return the rug and use their Fedex account to do so. The kicker was that it was going to cost 22 pounds for the return shipping and that would be deducted from my refund. The return address was also strange as it was to a place in Switzerland. I agreed to this and reminded the service consultant that as I was in Australia, the use of pounds was not appropriate and the conversion of this figure was around $39 Aust. Whoa - answer was that they thought that I was in the UK. I then waited some time (days?) and they got back to me that the shipping would now cost $190 to be deducted from the refund. Out of my payment to them of $319, I would have $190 deducted for shipping. My dealings with PayPal did not improve anything other than they compensated me the $45 I mentioned before. Be warned, this company's products are not what you are expecting, the free shipping is not free - it is covered by the inflated price they are asking for the product. The only connection with Australia for this company seems to be in the use of the name "AURugs". The name of the company which PayPal attributed the refund to was Unique USA and they are in Eastern USA.
Excellent service, fast delivery, soft nice rug
Recently ordered from AURugs and I must say really impressed with the speedy service and the quality and price of the rug we ordered, Its so soft underfoot and colouring is lovely exactly like pictures on website. Currently updating a lot of decor in my residential premises’ and will definitely be ordering from this company again. Thank you so much AURugs.
Top place to find your ideal rug.
Great prices and deliver on time. Have bought two rugs and they are perfect. The website shows the rugs in different locations so you get an excellent idea of how it may look in your home.
great rugs, slow ish delivery
Ordered 2 rugs from aurugs. both times the rugs were just as pictured, great quality. love them both. will say its taken about a month for delivery to australia on both occasions.
Poop quality rug, very thin
The rug is not worth its price, looks very cheap... Very poor quality. I do not recommend this company. They advertising in AU but carpet were shipped from US
Beautiful rug, extremely fast delivery to Australia
Our rug arrived in Aus in 8 calendar days from day ordered. It looks gorgeous in our living room, exact colours as pictured, very good quality.
Do not purchase from this company!
Very disappointed they want to charge $200 US for a return when purchased from AURugs. Does not correspond with picture online.
4x6 cherry red solid shag rug
I love this rug after I purchased a large black solid shag for the living room & decided to get another one in smaller size in cherry red!. I would recommended this site to anyone who wish to get a top quality rugs!. I will shop with aurugs in the near future!..
Delivery was magic it was schedule on time!..
Be aware - this is not an Australian based company
When placing my order I was not aware this is not an Australian Company- one would think with the name AURugs that it is. They are based in America (realised this when my tracking number was sent). If I'm not happy with the rug I basically have no recourse as the postage to return it would be mote that the cost of the rug.
Very Tricky company
Rug arrived, looks so thin, cheap and plasticky. I was shocked because they only have 5 star reviews on it. I submitted a review for their site but they didn't put it up. Clearly they only allow the most positive ones to go up, so don't judge on reviews on their site. I have spent ages on their returns line, waiting several times, only to give up after 30 minutes. They never pick up the phone, just keep you endlessly waiting on the line.
This is Value and Service Plus
Was about to purchase an inflated price rug from HN and they told us we would have to pick it up in our small car or pay an additional $90 to have it delivered. No way! Did some research online and found AuRugs. Found just the rug we wanted at half the HN price and it included delivery by FedEx from the USA in around 8 days. FedEx delivered the rug inside for us and my wife was over the moon with it. True to colour and description from the website. I can thoroughly recommend AuRugs. You certainly will not buy better from any rug dealer in Australia. They even offer a return service if something is not right. I can just imagine where some of the negative reviews come from.
Questions & Answers
Can i request a custom made length for a sissal hall runner 80cm x 620cm and also in the same colour sissal a round rug 150cm x 150cm?....both for jnternal use in my house...they need to match in texture and colour..please advise...thzn km you carita
I have no idea what the answer to this question is - I have stated my experiences with this company over a specific order which was unsatisfactory. If you want to deal with this company, I suggest you contact them directly for advice.
Hi, can you please advise me what colour carpets suits my lounge and dining? I can send you pict if you want.
OK, post your rooms pictures
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