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AURugs

AURugs

3.0 from 446 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (190)
  • Return Claim MadeYes (58) · No (146)
  • Customer Service
    2.9 (180)
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One star because I can't rate zero stars

published

Rug was thin, cheap and cost me over $300. I enquired about a refund due to the terrible quality and even though AURugs sounds like it's an Australian company- it's not. They offered to organise my postage for $224 which is absolutely ridiculous. Don't buy from here! Do yourself a favour and get a rug from bunnings- cheaper and better quality

Product Quality
Customer Service

Absolute nightmare

published

On receiving shipping advice noticed rug I had not ordered was being sent. Contacted company within 8 hrs they could not redirect as shipped from USA misleading website wish I read reviews don’t go near this company! Refund offered 59% the speed with this offered tells me this is a usual practice & looking at their reviews many unhappy customers. Rude staff who stated I ordered rug incorrectly - would not accept wrong rug was dispatched

Customer Service
Incentivised ReviewNo
K A
K A
  • 12 reviews
  • 5 likes

Rug folded and damaged

published

rug was shipped folded up. This has damaged the pile and the backing material is showing. I have bought much larger rugs before and they were all shipped rolled around a tube. Absolute scam company.

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Product Quality
Customer Service
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Cheap, ugly rug: thin, hard, synthetically shiny. Huge return postage - company is a scam.

published

Extremely poor quality: rug is thin, hard, very synthetic (slightly shiny) in appearance, colour far more garish than on screen (even accounting for the colour inaccuracy inherent in any screen). Extremely expensive to return. So bad that I'm simply dumping it and counting it as a loss and a hideous lesson in checking returns policies before buying. Customer nil, AURugs $400. Ghastly experience.

Product Quality
Customer Service
Bill42
Bill42South East Queensland, QLD
  • 15 reviews
  • 15 likes
  • Verified

Poor quality product - very costly if you try to return product

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Excellent service, fast delivery, soft nice rug

published

Recently ordered from AURugs and I must say really impressed with the speedy service and the quality and price of the rug we ordered, Its so soft underfoot and colouring is lovely exactly like pictures on website. Currently updating a lot of decor in my residential premises’ and will definitely be ordering from this company again. Thank you so much AURugs.

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Leonard
LeonardSydney Surrounds, NSW
  • 2 reviews

Top place to find your ideal rug.

published

Great prices and deliver on time. Have bought two rugs and they are perfect. The website shows the rugs in different locations so you get an excellent idea of how it may look in your home.

Product Quality
Customer Service
kz47
kz47maroubra
  • 3 reviews
  • 2 likes

great rugs, slow ish delivery

published

Ordered 2 rugs from aurugs. both times the rugs were just as pictured, great quality. love them both. will say its taken about a month for delivery to australia on both occasions.

Product Quality
Customer Service

Poop quality rug, very thin

published

The rug is not worth its price, looks very cheap... Very poor quality. I do not recommend this company. They advertising in AU but carpet were shipped from US

Product Quality
Incentivised ReviewNo
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Jules
JulesSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Beautiful rug, extremely fast delivery to Australia

published

Our rug arrived in Aus in 8 calendar days from day ordered. It looks gorgeous in our living room, exact colours as pictured, very good quality.

Product Quality
Customer Service
Irene K
Irene KSouth East Queensland, QLD

Do not purchase from this company!

published

Very disappointed they want to charge $200 US for a return when purchased from AURugs. Does not correspond with picture online.

Product Quality
Customer Service
Karen Harrison
Karen HarrisonNorth-West & West coast, TAS
  • 3 reviews

4x6 cherry red solid shag rug

published

I love this rug after I purchased a large black solid shag for the living room & decided to get another one in smaller size in cherry red!. I would recommended this site to anyone who wish to get a top quality rugs!. I will shop with aurugs in the near future!..
Delivery was magic it was schedule on time!..

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Product Quality
Customer Service
Ninnie
NinnieMetropolitan Adelaide, SA
  • Verified

Be aware - this is not an Australian based company

published

When placing my order I was not aware this is not an Australian Company- one would think with the name AURugs that it is. They are based in America (realised this when my tracking number was sent). If I'm not happy with the rug I basically have no recourse as the postage to return it would be mote that the cost of the rug.

Incentivised ReviewNo
Julia C
Julia CAU
  • 6 reviews
  • 1 like

Very Tricky company

published

Rug arrived, looks so thin, cheap and plasticky. I was shocked because they only have 5 star reviews on it. I submitted a review for their site but they didn't put it up. Clearly they only allow the most positive ones to go up, so don't judge on reviews on their site. I have spent ages on their returns line, waiting several times, only to give up after 30 minutes. They never pick up the phone, just keep you endlessly waiting on the line.

Product Quality
Customer Service
deandownunder
deandownunderSouth East Queensland, QLD
  • 37 reviews
  • 37 likes

This is Value and Service Plus

published

Was about to purchase an inflated price rug from HN and they told us we would have to pick it up in our small car or pay an additional $90 to have it delivered. No way! Did some research online and found AuRugs. Found just the rug we wanted at half the HN price and it included delivery by FedEx from the USA in around 8 days. FedEx delivered the rug inside for us and my wife was over the moon with it. True to colour and description from the website. I can thoroughly recommend AuRugs. You certainly will not buy better from any rug dealer in Australia. They even offer a return service if something is not right. I can just imagine where some of the negative reviews come from.

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Questions & Answers

Carita W.
Carita W.asked

Can i request a custom made length for a sissal hall runner 80cm x 620cm and also in the same colour sissal a round rug 150cm x 150cm?....both for jnternal use in my house...they need to match in texture and colour..please advise...thzn km you carita

1 answer
Bill42
Bill42

I have no idea what the answer to this question is - I have stated my experiences with this company over a specific order which was unsatisfactory. If you want to deal with this company, I suggest you contact them directly for advice.

Srijana N.
Srijana N.asked

Hi, can you please advise me what colour carpets suits my lounge and dining? I can send you pict if you want.
Thank you

1 answer
Peter
Peter

OK, post your rooms pictures

Janine
Janineasked

Are the prices on the AURUG web in Australian Dollars?

2 answers

Prices are in Australian dollars and include GST and shipping.

Etta
Etta

Yes, Prices are in Australian dollars and include GST and shipping.

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