Aus-Cameras.com.au

I was actually quite impressed – I purchased a Phantom Pro+ Obsidian April 2018 for $2689.00, after a few flight with no incidents the Left hand up/down Gimbal control wheel on the remote ceased functioning mid May 2018. I then went through the DJI support site & followed the instructions on how to submit a DJI warranty claim & posted the remote to the Victorian DJI Repair… Read more

centre.

About a week later I received an invoice for repairs and I rung DJI questioning why I was being charged $107.00 for the 5 week old malfunctioning gimbal wheel repair?

Only after the DJI person had trouble chasing up the serial number that I had given for the drone did I find out this was in fact a UK model drone and therefore was not going to be repaired for free by DJI in Australia.

Admittedly I was a bit shocked to find this out.

I then rang Aus-Cameras, there was no answer, I left my phone number, someone then rang me back within the hour. As no one was picking up the phone I also sent an email to Aus-Cameras during that hour.

I then searched their web site and saw then that all warranties must be sent back to them and not to DJI.

I think this could be made a bit clearer on their invoices, as the warranty link is a little hard to see on their site

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As I had a Remote Pilot course booked at The University of Adelaide on the 28th May at a cost of $3850.00, I immediately went into panic mode and thought I now have no choice but to pay the repair costs to have any chance of getting the drone repaired and sent back to me. I could see myself walking into this course to become certified by CASA with no drone to fly.

Needless to say initially I felt very mislead & assumed when I bought a product in Australia this sort of thing should never happen. I gave AUS-CAMERAS all the DJI case details and wondered how all this would work out.

I am not someone who lets this sort of stuff go by, I have in the past posted numerous product reviews on YouTube. Product review websites etc:.

When a seller is good I tell people, when a seller makes no attempt to help you out, I tell EVERYONE.

Well Aus-Cameras surprised me, they refunded the payment that DJI hit me with in full.

I should have read the site before going to DJI in regards to where items should be sent for warranty issues. I am now hoping to get the remote back in time for the course.

I guess what fuelled me was while waiting for an answer I read a few negative reviews about Aus-Cameras and instantly went into "I am gonna get screwed here".

BUT nope, they were in fact very helpful and sympathetic.

So there, don't disregard the good reviews and only concentrate on the bad ones, every case is different and there are always two sided to a story....In my case, I started out writing a frustrated rant and ended up retracting most of it. I was actually quite impressed with their service & confident they will be there if I have any further issues.

Price is good but so far experience has been poor – Price for the Mavic Pro has been good as I've been able to save about $200 effectively, however this is not without trade offs. The product is clearly grey market, coming directly from Hong Kong. The name of "Aus-Cameras" makes me think it's an Aussie product but I should have known better What has been more frustrating has been the shipping… Read more

process. The website states that Australia post is one of the shippers. I checked and there was no note about the company not shipping to Parcel Lockers so I added my Parcel Locker address for the shipping address. Jist in case this was a problem I added a comment to the order with an alternate address for shipping.

Sadly someone ignored the note and simply sent the package to the billing address, which is an address I never accept shippments at. This has caused all sorts of frustration with the courier (TNT in this case).

Th package went out almost two weeks after the order was placed. I placed the order on a Saturday and the shippmemt went our two Thirsdays later.

They shippment also didn't include the extra battery which was promised. This was sent several days later, using a different courier and again to the wrong address.

Contact has been by email and replies have been within 24 hours on most days. They have been friendly but not overly concerned with the frustration this has caused me.

Overall I would probably use a local supplier next time as these issues are too frustrating for me for the money saved.

Fantastic Service!! – Wrote these guys an email asking about shipping time for the DJI Mavic Pro and had a prompt response from Sophie advising that it would ship a day after payment cleared. I was a bit skeptical because I had never heard of this place before, and Paypal isn't one of their payment options. But, I decided to take the risk and buy the Mavic. I did the… Read more

bank transfer on a Thursday, payment cleared on the Friday and I received an email specifying it would be posted on the Monday.

Monday came round and I hadn't received any emails so I fired one off. Shortly after sending the email, I received shipping information with an ETA and a tracking number for DHL. I was expecting to receive the Mavic by the end of the week, but it was delivered on Wednesday!! I was very impressed with the 1 week time frame, from payment to having it in my hands! Especially considering it was sent from Hong Kong to Australia! Unbelievable!

TLDR: Fast response to emails, fast handling and postage times. Product works great! This place delivers (literally)!

Good reliable service – I new what I was looking for and a quick google search led me to your website. The watch I was looking for was clearly displayed and the ordering system easy to navigate. Well done! Show details

Sena 20S Evo – Good website,easy to find what I wanted. The prices are very competitive. Delivery was well within the stated time frame. Sena intercoms work well,will update review if I encounter any issues. Show details

Sena SR10 – I found the website easy to navigate. The prices were as stated and the delivery time was within the permissible time frame. The product was received in good condition and i'm very happy with the first use of it. September 21st 2019 Update: Sena evo bluetooth headset Website was easy to navigate and the payment process straightforward. The range… Read more

of options made it possible to compare products. I was happy with the time for delivery and the product was as stated.

Disappointed – I received camera and 2 lenses,that was great the worse part was that I got charged 25.00 for overseas transaction.....they advertise AUS camera but they are actually Nikon overseas , so ppl don’t get caught out by the extra charges like I got stung by....and if you are just reading this I would be checking your credit card statements......but look aside from that camera is amazing....

Don't ever buy from this company – Terrible customer service, slow shipping paid for express, still took over a week. Would not recommend take your money elsewhere.

No After Sales Service – Apart from, no direct contact with the company as there phone is permanently on answer machine,,,, they dont even bother to get back to you with emails. There after sales service would have to be up there with the worst i have dealt with. The promises to get back to you are lies. I wouldn't recommend them for anything.

Great intercom system, and easy purchase. Fast delivery and great service – Store navigation was easy and purchase process was also. Quick delivery of system was unexpected, only taking 3 days to arrive. Great range of Sena products which was specifically what I was chasing, and easy to navigate and find exactly what I was after. Show details

Exactly what we were hoping for – After much research we found Aus camera to be the best price Purchase arrived promptly and we are delighted with our intercoms Very pleasantly surprised with the product range and our delivery Show details

Sena 30k – I was only looking for the one item but will consider this store for future purchases. Prices where cheapest I could find. Delivery fast and product received in good condition as expected. Show details

Exactly what I had hoped for – Aus-Cameras has a good comprehensive website which was easy to navigate & understand. It has a good representation of a wide range of Quality products especially of the "Watches" that I was specifically targeting. I was very happy with my purchase and appreciated the helpful assistance I received both online & over the phone and with the prompt service that I was afforded. Show details

Great service – the Website was very easy to navigate and I found what I was looking for quickly and very easily. The purchase was simple and the price was great. Delivery was quick and I am very happy with the overall experience. Show details

Great service – The information on the page was accurate. The site was easy to navigate around, and the purchasing process was simple and straight forward. The price was also great. Definitely would recommend buying from this company, and I would myself if I ever need anything similar

Excellent Service – After sales service is second to none. Bernie was extremely helpful and went out of his way to help me. I would highly recommend Aus- Cameras to anyone. I purchased the DJI Mavic Pro Platinum bundle. Great value. I will definitely buy from this company again. Show details

Excellent service and price – Was very easy to navigate site and search for required product with very clear details of product displayed and prompt delivery.

Great services, highly recommended – Zhiyun crane 2 is indeed excell gimble, first class material, first class design, first class software. It's delightful to use.

Very pleased with the sevice and product – The information provided with the listing of the Sena SMH10 motorcycle intercom and headphones was thorough and complete and the price extremely competitive. The product was as described and the service prompt. I am very pleased with my Sena and would happily deal with Aus-Cameras again.

Great service and prices – Very happy with prices and service. Speedy delivery to! Great product. Very happy! Will definitely be purchasing from Aus Camera again!

Great service and fast delivery – Aus-Cameras had the best deal on the net for the DJI Mavic Pro Combo. I asked to have it posted to me quickly so I would have it in time for an overseas trip. I was delighted it arrived so quickly. All packing was brand new and the Mavic in perfect working order. Very happy.

Excellent service – Aus-Cameras were very competitive and it was easier to see a price for everything I wanted rather than some websites that you had to go through and price every item, which eventually ended up more expensive. Communication was excellent and delivery was super prompt. Will be looking at Aus-Camera again when wanting more accessories for the the camera.

Good service and rapid delivery – Aus-Cameras had the best deal on the net for the DJI Mavic Air Combo. Order process was simple and I asked to have it posted to me quickly so I would have it in time for my son’s birthday. I received a quick response from Bernie that he would post it and the package arrived on the day he had said. Can’t wish for more!

Excellent friendly service and customer support! – The pricing on my initial purchase was very good and I received my order very quickly. After a few months of use my gimbal stopped working and I had to submit a warranty claim, I sent the gimbal back to Aus Cameras. Bernie and the team were very helpful and prompt with their communication, making the process quite smooth. They looked after me and… Read more

sent me a replacement item which was a big relief. I would definitely recommend them to anyone! Thanks for your excellent service!

DJI Mavic Pro Platinum Fly More Combo – Aus-Cameras price was very competitive with the best price in Melbourne, for my DJI Mavic Pro Platinum Fly More Combo. I placed my order on Sunday and my drone was delivered on Thursday morning. Tracking through DHL was fantastic with every step of the transport chain visible. I am very happy with my new drone and have already taken great… Read more

videos and still shots. I am very happy with the service from Aus-Cameras and would definitely buy from them again. Great price, great service and a great product means a happy customer.

Mavic purchase – I found them to be a professional outfit. I amended my purchase and this was handled well and accurately. Delivery was quick and good and all instructions adhered to. I haven’t compared prices but I was happy to pay for what I received.

Fantastic customer relations and contact – I am extremely happy with the kind and consistent communication by Maria. There was a problem with my PayPal for some unknown reason and during the process of me contacting Maria to explain she grasped exactly what was happening and returned my calls within minutes and understood that the problem was with PayPal as she had had a similar… Read more

experience. So I remedied the situation with PayPal immediately and we got back on track with my order of the Mavic Pro Platinum full bundle. I am now waiting for dispatch which I am confident will be prompt and in order. Thanks guys and especially Maria.

Excellent service, amazing product with a fast delivery – The Mavic Air fly more combo is one of the best deals around for drones. Incredibly light weight with state of the art camera, sensors, super responsive and agile to control. Can't wait to fly it across the some beautiful landscapes down under. Recommend to anyone interested in filming/photography.

Mavic platinum pro - loving it!!! – Competitive pricing and free 64gb sd card induced me to purchase my drone from a company I had never heard of before, not without a touch of anxiety. I purchased on a friday evening and my order was "processing" all weekend and until Wednesday......I phoned them up on wednesday evening ..... a little concerned and no one was home!! I left a… Read more

message and checked my emails for the zillionth time and lo and behold my package was on the way from hong kong via dhl express and would be delivered on friday! And it was.....after work on friday I was flying my drone and I was very happy, very contented!! BTW I received a phone call from a cso on thursday morning! These people are a pleasure to deal with and would highly recommend them!!