Aus Electronics Direct

DO NOT BUY FROM HERE Poor Quality Products & Appalling Customer Service I purchased three products from Aus Electronics Direct, and every single one of them developed repeated issues. Instead of addressing the obvious quality concerns, their response was to hide behind a “3-month limited warranty” and industry excuses. Their email to me… Read more

essentially said that because RC cars are expected to break down due to “wear and tear,” a three-month warranty is considered generous. That’s not customer support—that’s passing the blame onto the customer and writing off poor product durability as “normal.” If a product can’t last more than a few months without failing, it speaks volumes about both the quality of what they sell and their confidence in it.

I wasn’t asking for the world, just for them to take accountability for three consecutive failures. Instead, I got a dismissive cut-and-paste policy statement. No goodwill, no solution, no attempt to retain me as a customer.

Bottom line: 1. Products broke down far too quickly. 2. Customer service offered zero accountability or genuine help. 3. Warranty is designed to protect them, not the customer.

If you value your money and don’t want the headache of dealing with repeated product issues, I strongly recommend buying elsewhere.

Bought a remote control car only for it to have a fault 3 months later. The items only come with 3 month warranty. The item was fixed under warranty which was a very lengthy process. They must a small workshop as the technicians had a large backlog of work. Many promised call backs that never happened. Show details

I usually wait until I get my items before I post a review, but since reading the reviews a d since I have already waited a week for my package of two items, I have decided I would go ahead an write a review. After a bad experience with a local ebay seller recently selling me items that I did not order ans argued with me that they were correct,… Read more

but in fact they were the exact same items I had already bought. And he still has not taken down the ad on eBay so people will have the same issue as I did. I required the items I bought here to repair a persons tail lights and stereo speaker on their car while they were here in Queensland. But now as I've already had to wait a week for the items, I will have to purchase the same items in store somewhere else and pay more just to do one job. I sell on eBay and I have 100% customer satisfaction and I pride myself on having good communication and great packaging etc. Its just a shame that other larger online businesses take advantage of people that rely on them. My advice to them is If you can't run a business and answer customer enquiries and complaints and post their items in the time frame stated, then I would suggest not having an online store at all. People expect and deserve better especially when they expect what they are spending their hard earned money on they will receive. Like I did.

Please read my fair review, – i bought a few times from Aus Electronics $25 to $410, usually received the items around the expected dates, one item which was a RC Lipo battery received a month later, items were in good condition and nice packaging, will recommend to friends. Jan2025

No Issues – I ordered some USB A powerpoints around Monday lunchtime and received them Wednesday lunchtime. Product seems to be good quality and delivery was quick. Show details

Good experience – I bought small inexpensive items, but it was efficient and well delivered. The website is easy to use and other is a broad range of products. One of the items was not the right I needed, and the customer service was helpful. Unfortunately, they don't have a prepaid return option, but the return process was smooth with good email communication.… Read more

They offered a refund or a replacement with an alternative product at the same cost + shipping fees. The extra fees for return shipping and then sending replacement is a little bit annoying for an online business like this, but it's not completely abnormal (they certainly need to deal something with post-Australia).

Faulty Products and Poor Customer Support – Hopefully, you read the reviews here before purchasing from this company. I’ve made several purchases from them in the past, overlooking their lengthy delays in processing orders, but my recent experience has been unacceptable. I purchased two Wireless PIR Sensors for Watchguard Force Alarms, one works perfectly, but the other has been a… Read more

nightmare. The faulty sensor repeatedly triggered tamper alarms without cause and now randomly sets off alarms despite no movement or unlocked doors.

Customer support was dismissive, implying incorrect mounting and referencing an installation step that isn’t even in the manual. I shared the manual and asked them to point out where these steps were included—no response. I even provided a photo showing the working sensor installed in exactly the same manner, no reply.

The product quality is inconsistent, and the support is even worse. Avoid this company if you value reliable products and proper customer service.

Absolute nightmare avoid – Stay clear, save yourself the drama. It says next day delivery, week later no tracking info, after many phone calls and emails that don’t get answered and ghost you. So stressful, wish I would have read the reviews before purchasing because it seems like a common occurrence with this business. As soon as I lodged the dispute for the transaction at… Read more

the bank they refunded me that afternoon, this was not before they ghosted me when trying to deal with them directly. SAVE YOURSELF THE DRAMA AND AVOID AT ALL COSTS.

Battery not working – Last week I purchase a RC car battery and it only worked for a couple of days then it stop working. So I went to see if it work on a different RC car witch it did. But why did it stop working on the other one

Lack of concern for product failure – Will not accept product failure. Short 3 month warranty on batteries. Reliable for delivering what you buy, but no after sales service for defective product. They don't care about repeat customers.

This Is A Shocker; Stay Away – They indicate item is in stock, take your money and promise 2 days packing with 2 days shipping. Should be simple right? After 5 days there is no tracking number and then the lies start thick and fast; waiting for stock transfer and will send the next day express. This goes on and on, the lies are relentless and a refund is too slow. I had to ask Paypal to step in for the refund.

Not recommended. insincere – They did not accept product failure , even when independent electronic assessment confirms a faulty component. I had no success negotiating a claim. They requested I return the product after messing me around to send pics etc , which I did.. then I did not hear from them . They would not answer my question " if I did return the product would they say its not covered and charge me to repair and re send".

Slack Service Query Callback – Sent half my order. After calling to notify them of this they had to call their pickers in melbourne to confirm. Second part of order sent promptly. For two months I have been querying the functionality of a product (3phone calls) and have been assured that a technitian of sort will look at the query and get back to me. Not happened and I don't think it will. The product works well and happy with that but I will not rate call back query service.

Two RC cars purchased - both had faults within 4 months – The 2 stars are for the ease of purchase and the adequate delivery time. The team also responded, albeit in not the most professional manner, to emails I sent with product queries before purchase. I bought 2 RC cars from here for my sons birthdays. One was $180 and had a fault within 4 months (drive shaft and rear diff). I had it fixed at a local… Read more

place for $70 (because I figured cheaper than returning it to Aus Electronics Direct). I expected to get more than 4 months use. The other car was $120 and had a fault within months. Our local RC repairer said he couldn't fix it because they only fix cars similar to the ones they sell. He recommended just replacing it. I checked my warranty and would you believe the warranty was only 3 months on this item. I wonder why. The goods I bought were bad quality and I expected more for over $100 each. Kmart has better warranties than these guys. Buy elsewhere!

Customer service non existent – Email for support not answered. I have junked the product kit I purchased. I will not deal with this company again. Fortunately the kit I purchased was less than $100. So much promise, so dissapointing

What a joke of a company and you call yourself Australian!! – I read the reviews and thought ok wont get ripped off here, got ipad charger it didnt even work for three seconds, faulty goods now instead of a refund they are sending stupid emails stating I brought the wrong item which is incorrect also under Australian Consumer Law Im entitled to a refund which they are refusing to acknowledge so off to fair trading I go shame on you ripping off the average Australian!!!

False Timeframe for Dispatch Times – Purchased an item and paid extra for Express Post. Website sates 1-2 days dispatch. Just got off online chat and advised it may get posted tomorrow! Excluding the Easter weekend that will be 5 days. Show details

STAY AWAY!!! – Stay away. Paid $400 for an RC truck. Broke multiple times. No reply from them when I asked for warranty help. Terrible quality and non existent support. My son is so sad. Buy from someone else. Show details

What a stuff around – My son saved up to buy a remote control car. It work about 4 times then stopped steering. I sent videos etc and they claim it his fault due to damage because the bumper is scraped, but they will send part anyway. Sounded a bit weird as RC buggies scrape things. Waited 2 weeks for it to be assessed and then 2 months for the part. They’ve now sent… Read more

the wrong part. I’m thinking I’ll just scrap it and buy him another somewhere else, it takes a long time for a 9 year old to save $80 and then to not be able to use it is tough.

Item not working - Terrible customer service – I purchased a remote control car from this company it never worked. I informed them the next day and they wanted video proof, which I provided. They then tried to say it was working and it was my fault. They then wanted additional video of it not working which I told them I had already provided. They are the worst company to deal with, do not buy anything from this company. Show details

Super fast delivery, terrible support – I ordered a the wrong product (my bad) and contacted before shipping asking if they thought it was the correct product. They advised for me to wait until it arrived and test and then they could give me feedback on what to do. It arrived and was wrong, I asked for advice. They offered me a link to an adapter they sell that was close but not the… Read more

exactly the specs I needed. I asked about that and they never replied. Currently trying to return the item but no response. Only good thing was speed of shipping.

Awesome products, fast delivery, and A++ after-sales service – I bought an RC monster truck for my 5-year-old. "Be careful and read the care instructions" was front and centre of the purchase. I was worried but decided to do it anyway. It took about two weeks before my first part snapped. This snapped from a fairly minor incident but was easily replaced with spare parts I purchased from the web store (buy… Read more

them when you buy the product and a spare battery).

After that, the RC transmitter (the one you hold to control the car) steering wheel got damaged and they replaced it free of charge after guiding me through some troubleshooting steps to help identify the issue (all emails sent to me well out of hours).

The product is definitely not meant for kids because parts can break so easily, but that fact is written everywhere when making the purchase. Luckily the parts are replaceable and it has been a valuable lesson for my kids to look after their stuff and take care of who they let use it.

In summary, it's an awesome RC Truck and we've been having a ball with it and enjoyed the purchasing experience with Aus Electronics Direct.

Great Service from a Trustworthy Company! – Top range of rc vehicles and accessories to choose from. Easy to find the product you want. Only good quality items make the grade here. Shop with confidence!  Show details

Order Never Arrived - Poor Communication False Advertising saying product is ‘in stock’ – I will never be ordering through this company again. I ordered a remote control boat. After seven weeks of waiting and being told it was going to arrive in Australia 3 weeks ago, I called them to check the progress. They then told me it wasn’t arriving for another 3 weeks and that even this wasn’t guaranteed. In the meantime they advertise the… Read more

product as ‘in stock’ and are holding onto my payment with no active communication- I had to contact them. All in all, it was going to be two months or more of waiting for a product that might never arrive. Incredibly frustrating, poor service and false advertising on their website. A refund has been done. I’ll be going through a better stockist next time.

Poor after sales tech support – I placed 2 orders with Aus Electronics so far, one for a complete kit and one for individual shields + modules. All ordered stock items were promptly delivered within a couple of days. It took 2 weeks for the seller to find out which IDE to use for compyling the code necessary to run the kit!!! One of the kit parts failed after a couple of hours… Read more

and replaced under warranty, another one failed after a couple of months. It took nearly 3 weeks for the part to arrive!! My repeated requests for some technical information about the shields + modules (some of which even don't have a product label) remained unanswered. Conclusions: If you are not in a hurry and can wait up to 4 weeks, you can source the same products directly from China for up to 40% less. It's not worth while to pay a premium for no tech support and no spares backup.

Very poor service – Bought my items online, knowing they were on back order. Fine with that it was only a 7-10 days After 4 calls, and about 5 weeks, and repeated claims they were sent or would be on express post “today”, i received the goods without any follow up or contact Never again Show details

DSO138 – Found the online ordering experience to be fast & easy. Item arrived DOA so submitted a resolution request which was actioned and new item sent, works well, they paid for the return post of the faulty items so happy with the outcome. Show details

Awful Monster Truck Quality – I wish I saw these reviews before I purchased a Monster Truck for my son! The remote was broken on arrival and the sales person claimed that we broke it! I kicked up a fuss and got a replacement. The replacement remote broke after one use. I cant believe how they can say it is worth $200 when its absolute rubbish. I wont bother replacing it again - all will go straight in the bin and cut our losses! Show details

Remote control monster truck – What a disgrace. We purchased a remote control monster truck supposedly valued at $199 and it broke after 1 use. They told me it was our fault for driving it on sand (even though the video on the website is driving it on sand) they made us send it back at our own expense then blew it a bit and sent it back. It drove fine for 15 minutes then broke… Read more

again. This time they said we had damaged the battery because we are supposed to take it out between uses!! Its now broken again. It has been used 4 times for 15 minutes per time. They are awful and dishonest.