Ausbeds

A frustrating experience with an overrated mattress So you have issues with fatigue and/or insomnia and/or you really value high quality sleep, so you do a bunch of research on mattresses, maybe come across Karl's comments on Reddit, settle on hybrid latex mattresses and conclude that you can justify buying an extremely expensive mattress from… Read more

Ausbeds.

I bought the Ausbeds King Single Cloud 6 online. I accept that I did not test it in person first, and my expectations may have been too high, but the overall experience has been disappointing. I should also acknowledge that I don't remember the exact timeline of everything, given there have been issues since December last year and I don't keep track of this stuff in a journal

The first issue was delivery. I was told the mattress would arrive in about a fortnight, so I took time off and waited all day. Nothing arrived. After several attempts to contact them, I was told it had never actually been scheduled for delivery because they did not have enough stock. I was not notified and had to wait over a month.

When it finally arrived, the pillow I ordered with it was missing because it was still out of stock. I was given the opportunity to cancel the pillow order but kept it. Months later, after I followed up, I was told the pillow was available but nobody had sent it to me despite how long I had been waiting for it. I cancelled the order for it.

The bed base also worried me. As I set it up, I sat on the edge briefly, and heard a loud crunch. I weigh around 65 kg, so that was surprising, especially given the claims about sturdy slats. The slats are bizarrely hidden under fabric, so I could not even see what broke or how bad it was. I'm deeply skeptical about the quality of this base.

The mattress itself is good, but not amazing. It does not feel like “sleeping on a cloud.” It feels like a decent medium-firm mattress with good pressure relief for side sleeping. The temperature regulation is far better than my old Sleeping Duck, and I would strongly avoid memory foam mattresses after that experience. But for $2,710, I do not think it feels dramatically better than much cheaper beds.

After a few months, I asked about softer springs. Their live chat was again basically useless due to being unmanned and nobody ever checking messages left on it, so I called a few days later. I was told the springs could be delivered in about a fortnight. On the delivery day, after I had again taken time off, nothing arrived again. Apparently no order had even been made.

Overall, Ausbeds markets itself as a down-to-earth premium mattress company, but my experience felt more like dealing with a disorganised small business charging a large premium. You can buy a latex hybrid Peace Lily mattress for around half the price or less. Peace Lily may have worse reviews, but I am not convinced the price gap is justified.

Part of Ausbeds’ value proposition is the 10-year ability to replace parts, but given the service issues, the fact that they are not a large mattress company and the plausible reality of a major recession in the next decade, I am not sure how much confidence to place in that promise.

To be fair, everyone I spoke to seemed nice. I do not think they are malicious. I just think the product is overpriced and the business feels unprofessional. I will see how the soft springs feel before deciding whether to return the mattress and bed.

We are very happy with our Cloud mattress and cannot recommend Ausbeds enough! Picking a mattress has always felt like a guessing game based on a quick trial at the shops, but with Nicky’s advice and a quick component change at home we were able to… Read more ·  1

get to the perfect firmness. Such a clever design! The customer care we received was simply great, despite the pre-Christmas madness. Thanks Nicky and Dani :)

I needed a soft mattress that was both comfortable and supportive for side sleeping, and the cloud mattress from Ausbeds worked really well. Plus, it is very customisable so i could tweak it until it was just perfect. I also tried different of other mattresses and retailers over a few months before trying Ausbeds, and no other retailer or manufacturer was as good. Ausbeds had exceptional customer service, mattresses, and competitive pricing. Show details ·  1

Martin & Karl were brilliant with helping us achieve the perfect mattress. Hubby likes a super firm mattress while I’m the opposite end and would like to sleep on a cloud. They tailored our mattress to a half/half, we are both super happy and loving our new mattress. The delivery guys were brilliant, taking me through how to change the firmness,… Read more

despite seeing all this in the workshop. Love that it’s sustainable and adjustable. Very happy and would highly recommend Ausbeds.

Excellent service and mattress! – I really appreciated the time they have taken to walk me through pros and cons as well as answer my questions. I am doubly appreciative of Karl ringing me back to discuss my choice of mattress. He was very correct in recommending the cloud - I’ve never slept better (this is from someone who slept an average of 6 hours to now 7.5hours, post-cloud).… Read more

They have also troubleshooted my issues with the bed slats to help preserve my new mattress. My back pains have also vanished!

Excellent – I bought my mattress from Ausbeds about a year ago, so I'm late to the party with my review, but I am so impressed with my mattress I wanted to share my experience. I had been researching and looking for a while and felt completely confused by the pricing and what constituted a quality mattress. I had read good reviews about Ausbeds online, and I… Read more

liked the idea of of supporting a local business, so I went to have a look. Karl talked me through the various options and explained how I could customise my mattress and replace individual components as needed, which I was impressed by. It has been an excellent investment. I've never slept more soundly or comfortably. I was recovering from a hip injury at the time and wanted a soft mattress while also feeling supported. The mattress is excellent and the customer service was exceptional. I can't recommend this business more highly.

Outstanding customer service – Australian made mattresses with outstanding customer service. Karl is an expert in the field and passionate about his craft. The delivery was friendly and professional 5 stars, give them a go!

Perfect-fit mattress and exceptional service – Karl's honest, non-gimmicky approach to mattress selling is very refreshing. It's clear he's passionate and knowledgeable about what he does, and goes above and beyond to make sure his customers are happy with their purchase. We originally purchased the Cooper mattress online, but after some trial and error customising the layers, it didn't feel… Read more

as supportive as we'd liked. We visited their staffless showroom and tested the Aurora, and loved it immediately. The team at Ausbeds seamlessly arranged to have our Cooper converted to the Aurora mattress that week. We just had to pay the difference for the new layers and we could still keep the existing cover, which I appreciate wasn't wasted.

It's been a few weeks now and my partner and I both LOVE our new Aurora mattress - we only wish we bought it sooner. It's the perfect amount of support and comfort, and I'm thrilled to no longer be disturbed when my partner tosses and turns.

Overall, Ausbeds' customer service is fantastic. Knowing future adjustments can be made by simply replacing a layer provides peace of mind. I highly recommend Ausbeds to anyone seeking a perfect-fit mattress and exceptional service.

Excellent service and mattress – So impressed with this company! Karl is obviously passionate about creating the best mattress for each client, with consideration given to weight and problem areas (shoulder, back etc.) and we did this order over the phone as we don’t live in Sydney. From ordering to receiving the service was excellent and we couldn’t be happier. Show details

Excellent quality product and customer service – Recently bought a new firm Aurora Latex mattress with Ausbeds. It is really excellent quality and feels so nice to lie on. My back feels great after resting on this mattress (had big issues with previous mattress). Ausbeds have been so friendly and helpful to chat to and plan with for both purchase and delivery. We had our mattress delivered to… Read more

Melbourne with Ausbeds delivery driver and her service was excellent too.

Overall an awesome experience, highly recommend Ausbeds!

Ausbeds mattress - amazing! – Ausbeds have helpful, personalised and amazing customer service and the mattress is an affordable price and excellent quality. Same day delivery is such a bonus. Would recommend this company and mattress to all.

Ausbeds are excellent – My son has had an Ausbed for quite a few years and it is still in brand new condition. Last week we purchased another bed for my daughter and it is excellent!!! We will be replacing our bed next month with another Ausbed. Australian made, great prices, great service, fantastic product, excellent delivery and setting up. The full excellent package. Marrickville office friendly and well set up. Well done Ausbed!!! Show details

The perfect mattress – I recently purchased a mattress from Ausbeds and I am thrilled with my experience. The customer service was exceptional. I stepped into their showroom in Marrickville and I was greeted by the owner Karl, who guided me through the selection process.The mattress itself exceeded my expectations, providing unparalleled comfort and support. Delivery… Read more

was prompt, and the overall quality of the product makes me a loyal customer. I highly recommend Ausbeds for anyone in search of a top-notch mattress.

Passionate and knowledgeable – I visited the Ausbeds Marrickville factory and showroom to find Karl, the owner, hands-on in the downstairs factory section. He immediately downed tools and accompanied me upstairs to the showroom where he explained in great detail why Ausbeds mattresses are so different from other mattresses. He is so passionate that a person will buy the most… Read more

comfortable mattress for them, he has come up with interchangeable layers that effect the mattress's level of firmness. These can be easily changed by unzipping the mattress top. And Karl is always happy to help with tips on what changes to make

I tried numerous mattresses at different price points and levels of firmness and never felt rushed at all with Karl giving advice where needed. There are also different spring systems for different body weights.

Ordering and delivery was no problem and the result..... an extremely comfortable mattress that I'm proud to own!

Thank you! – Karl was fantastic to deal with and the mattress we have bought is wonderful in every way. We are just so pleased with it. The website information was great, the factory easy to find and the showroom lovely. Karl explained the differences between mattress styles and then left us to try out and discuss. Delivery was prompt and efficient. Highest possible recommendation! Show details

Great product, and great customer service – We've just purchased our fourth Ausbeds mattress, and highly recommend the team at Ausbeds Marrickville. Quick and easy ordering, very prompt delivery with tips on customising the firmness of the mattress, and great overall customer service. Show details ·  1

Best mattress we have ever owned – Outstanding mattress and purchase. Excellent information from Karl and equally excellent (free) delivery by a skilled moving guy. Best night's sleep my wife and I have had for a very, very long time. Simply excellent in every way:

Beautiful mattress – Karl and his team make the best mattresses in Sydney I believe. Excellent service, no pressure, wonderful explanation of different products available and the best night's sleep my wife and I have had for years. Simply the best.

Where have you been all my life! – The best place to get a mattress from, heads down! Comfortable, affordable and entirely custom made with the ability to alter your mattress to suit you and your partner even after your purchase. My wife and I just purchased a king sized bed where my half is firm how I like it and my wife's half is medium firmness. Before we shared a soft mattress… Read more

thinking it was better to sleep on until we were recommended to Ausbeds. They showed us how a medium to firm mattress would be more suitable for our bodies. Because I'm larger, my half is a firm and my wifes half a medium firm. No more morning neck and back pains from sleeping on an uncomfortable mattress. Thank you Ausbeds.

Excellent Mattress – Ausbeds custom makes you the best mattress to suit your needs. Both my family and myself have purchased from Ausbeds. Karl listened to our needs and made both our mattress, couldn’t be happier. Highly recommend this company for both for and after service.

Excellent mattress & customer service – To be honest, I first decided to go to Ausbeds because I feel like Karl the owner who is always on the front line to support customers (both in-store assistance and online feedback). This gives me some kind of feeling assured that the business owner has his pride and take great care in doing his business. For example, he provided some helpful tips… Read more

(or occasionally lengthy insights into what make mattresses uncomfortable/ how to make the best of your mattress/ how he can help to resolve problems publicly) - which is quite unusual as normally people just get replies such as " We are sorry that our product doesn't meet your expectation. Please contact our customer service to discuss your problems", etc. (feeling like they just want to take the noisy customers away from the public which makes me worried after reading hundreds of reviews of 10+ brands). To me, resolving problems to achieve a satisfied result is more important than getting my refund and continuing searching for another brand.

I also like their sales approach: friendly, supportive and not pushy. You have your own time/ space to try all mattresses in store.

As I am a petite female/ under 50kg/ back sleeping/ no back issue/ sitting for long hours at work, I originally thought that a Sienna 6/8 might be good enough (medium price/ medium firmness). However, after I tried a few mattresses in store, I picked Aurora 9 as I noticed a better relief when I laid my back on the mattress (more supportive than Sienna/ Aurora 8 and comfier than Sienna 9). I was also advised that I could flip the inside layer to adjust the firmness a bit even though 9 is the firmest.

It has been more than 2 months by now and I have been very happy with my mattress since first night. It is firm enough to balance a small folding table (to have a drink/ meal on bed), very supportive for my back and comfy for my liking. I have a waterproof mattress cover and 2 layers of cotton sheets on top so I am not sure whether the mattress retains any heat. It is also good to know that I can just purchase a new top layer to restore the firmness when it gets softer a few years later instead of buying a new mattress. At the moment, I can loudly recommend this Aurora mattress to anyone seeking peaceful sleep every night!

Wonderful New Mattress – We have had our new mattress for over two weeks now and are both very happy. We purchased a king size and it came in less than the time quoted for delivery. The service was streamline and staff more than helpful

Brilliant Australian made mattress – Haven’t ever been so satisfied with a mattress company before. The bed & customer service is brilliant. Cannot fault would highly recommend anyone needing a quality mattress to find these guys!

Great service and products – Ausbeds service and products are exceptional especially when meeting the requirements of a new mattress their 3 stages of firmness allows for personal requirements, 3 mattress's in one is a bonus.  Show details ·  1

Great service! – Great service from this local Sydney company. My husband and I went to their showroom on a Saturday afternoon to have a look at their mattresses. We ended up purchasing a Sienna and paid for delivery to our house. Monday morning- the mattress arrived! So quick and easy. You won't find that kind of prompt service often. Last night was our first… Read more

sleep on the new mattress and we both slept great. Obviously time will tell if the quality holds up but so far so good! Definitely recommend this company.

Ausbeds Mattress – Very happy with both mattresses I purchased from Ausbeds. Excellent customer service and very good quality mattress, made in Australia. Actually the best I have ever tried...  Show details

Great service – My partner and I were looking for a bed base and looked neat home. We came across this company and decided to contact them. They had exactly what we wanted at the right price. The bed base was delivered in half an hour. We were so stoked! I’d recommend you guys to everyone, thank you!! Show details

AMAZINGLY COMFORTABLE! – We have had the most amazing sleeps since we purchased the Byron bed base! Easy to assemble, AMAZING customer service and the delivery was efficient and professional! Would highly recommend!

wow a company that gives after service – Great service good communication and I'm loving the bed I would definitely recommend Ausbeds to any wishing to buy a bed. Delivery was excellent letting me know the exact time of delivery. A big thank you to Courtney Show details

Perfect service / friendly staff – Courtney and the team were amazing to deal with. I called them at 10:30am on a Saturday and my ensemble was delivered to me by 12pm that same day and the gentleman whom delivered it for me ensured that it was placed my room as requested. Now that’s what you call service. Thank you so much for your help team and when I need a new mattress I know whom to contact. Show details

Heidi Wilson, Leichhardt – Fantastic service! Shout out to Courtney in customer service and Leo, delivery driver. Both are great representatives and assets to this company! The mattress is very comfortable and exceptionally good value. Thank you Ausbeds! :) Show details

Stop looking. Honestly, buy your bed here. Guaranteed you won't be disappointed. No sales nonsense. Best ever purchase! – Karl made sure the bed was fit for me, only offering quality materials and even custom fit it to my body type. It's honestly the best bed I've owned. The total cost was half the cost I would of spent elsewhere for anything close to the quality. I chose this place due to the raving reviews of others and it didn't disappoint. Show details

Seamless – Easy to shop, cheap to buy, delivery was exceptional - on time and sorted out quickly thanks to Harry who did a great job. The new bed feels great though I have not slept in it... it gets a real test this weekend when my 70 year old parents come to stay.. they are not shy of providing feedback so can update after if any worries!! Show details

Lovely bed lovely deliverer – What a delightful crew this lot are to deal with. Makes buying a bed a pleasure. Sarah is so polite and knows her beds. Saw lots of empty champagne bottles at the shop and have decided this would be a great place to work. Beds and champagne. Perfect! Show details

Great mattress and excellent customer service – I had recently bought a king size mattress from ausbeds, not only the mattress is amazing but the boys Josh and Leo were brilliant with their Customer service. Highly recommend ausbeds and their team to everyone who is looking for a mattress