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Reviews with attachments
- +4
Out with the old, in with the new! – Ausbeds are the gold standard for mattresses in Sydney, if not Australia. Every step of the way you get the best- customer service, craftsmanship, communication. Everything you could want, but more. What I love most is Karl’s commitment to sustainability- he redesigned the mattresses so they could be adjusted and repaired instead of being… Read more · 1
replaced. To me, that’s the ultimate reason to support an Australian, home grown, innovative business. And their prices are cheaper than what’s offered in DJ’s etc. how many people can say they had the business owner deliver their mattress to accomodate their disability (I have arthritis in my spine), put the bed together and take their rubbish with them? The mattress itself is wonderful- Karl showed me how I can adjust it to make it firmer again if I want (I got an 8/10 he showed me how to make it a 9, or a 10). He also adjusted the layers inside to ensure they were perfectly aligned before he left.
Best Sleep in Years – Me and my husband have been having the best sleep we have had in years. Both of us don’t have great backs and we have been waking up painless and well rested.... I had almost forgotten what it was like to wake up and not still feel tired. The mattress is better than any 5 star hotel bed I’ve slept on. Being able to go to the factory and try all… Read more
the softness levels and type of mattresses really helped make the decision easy. We went around afterwards and tried out a full range of mattresses in many other stores and found that nothing at any price was comparable to what we found at Ausbeds. I researched their online reviews and was sold by the customer service responses and commitment to quality. The mattress is worth every cent! I have been recommending to everyone I know.
In-depth reviews
Great bed, great business! – We'd struggled with back issues with our old mattress, and the flexibility and customisation of Ausbeds really appealed to us. We dropped in to the warehouse in Marrickville and had a good chat with Karl, who was really helpful and made everything very easy to understand. He didn't rush us at all and really let us feel confident and comfortable… Read more
with the mattress we ended up picking out. Karl even suggested a method to easily adjust firmness between the two sides of the bed at no extra cost, which was a fantastic bonus. Hannah and Martin in the team were also very helpful in the after sales area. The delivery team works for Ausbeds specifically, which means they took the time to get everything delivered and in place without rushing like a 3rd party carrier might, and again really took the time to make sure we were happy with everything.
If you're looking for a mattress company that will go the extra mile to make sure you're getting the best night's rest, really recommend Ausbeds - my partner and I are very happy with our purchase!
Quality of sleep beyond our wildest dreams – We needed to replace our 7 year-old and tired (well-known brand) King mattress which had lost its firmness and shape. We visited the store on recommendation, where Karl personally provided excellent service, advice, and he explained the ability to adjust the firmness of all the models. We tested soft/medium/firm Auroras and purchased the Aurora… Read more · 1
King 9 with absolutely no hesitation and delivery happened within 2 days. The inventive design provides an incredible number of firmness adjustments on request and they are arranged at your home. Also, components of the mattresses are inexpensive and can be replaced individually, which avoids having to replace the entire product (gone are the days of purchasing a “forever” mattress that remains a permanent fixture, good or bad). We have been sleeping on the mattress for over a week now and have enjoyed a quality of sleep beyond our wildest dreams. Thank you, Karl and your team for making everything so easy.
Buy Australian made & owned – The customer service at Ausbeds is exceptional. The mattress comfort options are many. We purchased the very firm Aurora 9 King as hubby has a builder's back and he was convinced he needed a very firm mattress. We also went for the cotton organic top since he is a hot sleeper and found our previous memory foam mattress unbearably hot in the… Read more
summer months. There is a 36kg differential in our weights. The great thing is that Ausbeds can make adjustments as per their website info and you are not stuck with a mattress you hate. They are also Australian made right there in the Marrickville factory (unlike SD and other 'box' mattresses made in China), use natural breathable latex rather than hot foam and have the choice of the cool organic top or more padded and soft tencel top. If you live in and around the Sydney area I would make Ausbeds your first stop when looking for a mattress. Update: Had to swap out for an Aurora 8 which allowed more comfort options. I've now found the softer option of a 6 (by turning the springs the other way) the most comfortable for my light frame and it doesn't cause my much heavier husband any discomfort. So whilst much softer than the original 9, it isn't sagging under his weight like we imagined it would. I'd recommend following the website guide for body weight and go with the option it suggests, as you cannot really gauge the feeling of a full nights sleep in the showroom. Ausbeds staff know best.
Recent reviews
We bought the Ausbeds Aurora 7 from the Marrickville showroom in August 2025 and we absolutely love it. The mattress has great support and feels airy and comfortable. I really like the adjustable layers that let you fine-tune the firmness. Such a… Read more
clever idea!
Karl, the owner, took the time to explain how he designed and built the bed, and you can really tell the thought and quality that went into it. They never do discounts, but this bed is totally worth the price. I’m sure we’ll need some layer adjustments as we get older and I’m confident Ausbeds will continue to meet our needs.
Never going back to a box bed again as you can’t try them out physically, and for something you use for 1/3 of your life, you really should test it in person first. Highly recommend Ausbeds for anyone looking for a well-made, customisable mattress and friendly, knowledgeable service.
Follow-up · Follow up on 14/11/2025. The bed is softer now without the (fitted) heated blanket on top. Softer in the way we remembered when we tried it in the showroom. We love this bed that it is soft but still support our back very well. Really highly recommended.
We bought the Aurora King Mattress from Aus Beds recently and couldn’t be happier. The customer service was awesome – super friendly and helpful, and the whole process was really easy. We went with the 12 firmness level and it’s been spot on for us. We’re both side sleepers and it’s got that nice balance – firm enough to feel supportive, but still… Read more
comfortable in all the right places. Not too soft, not too hard. We’ve had the mattress for several months now and there’s been no dipping or sagging at all – still feels just as good as day one. Overall, really impressed and would definitely recommend.
Couldn’t be happier with our new king mattress! – The adjustability feature was a big selling point, but it’s been comfortable as-is and we haven’t felt the need to change the layers at all. Although it’s not the cheapest option, the ability to change the firmness, wash the cover, and replace worn parts makes it feel like a solid, future-proof investment. The delivery to Canberra was $190 and… Read more
took a week. Karl was very helpful and the whole experience was excellent from start to finish. Overall, we feel like we’ve found a mattress that will keep us comfortable for years to come!
Great bed – Found Ausbed recommended on Ozbargain, and was impressed that they are Aussie owned and the beds are assembled here, so went to their Marrackville store to check them out. Was served by Karl who was great; knowledgeable but not pushy. Karl was also the one who delivered the mattress. Again a pleasure to deal with and showed us how to modify the… Read more
mattress hardness. We originally went with the number 10 setting ( hardest) and tried that out for a few weeks. Was very comfortable but just a little too hard. So did a quick adjustment ( Karl did show us but there are also instructional videos on their website) and changed it to a 9, and now perfect.
Best mattress ever – We ordered the Aurora Medium King in May '23 and have been sleeping on it every night since then. This is probably the most comfortable mattress I've ever slept on. I've used many bed-in-a-box mattresses over the last several years and every single one dips in the middle after only a few months. I went for ausbeds because they promised no sagging… Read more
and I have to say this has held up so well. The mattress looks pristine after all these months and despite being the lightest sleeper ever, I've been able to sleep uninterrupted till morning for the first time in years. I cannot thank ausbeds enough for elevating my sleep experience and I wouldn't hesitate to buy from them again and again and again. Also, service and delivery was top notch. The owner himself showed up and it's always a pleasure to deal with someone who cares so much about his product. You just know you're getting something that's worth your money and time.
Best Matress ever! – This is the best company to buy a bed from! From the get go my husband and I were greeted by Karl who assisted us in picking the perfect bed. Our delivery driver, Martin, was awesome too. Everyone we have dealt with has been super friendly and helpful. My husband and I are loving our new mattress and looking to purchase another mattress from Ausbeds soon for our spare room! Show details
Exceptional service & quality customised mattress – Karl is extremely helpful ensuring you get the mattress that’s ideal for what you need & the delivery service was excellent, only had the mattress a few nights so far & couldn’t be happier with it, it’s perfect. Ausbeds went above & beyond to make sure we are pleased, highly recommend. Stand out quality & service. Show details
Great service. Even better product. Highly recommended – Being an interstate buyer I was hesitant to buy the wrong feel and be stuck with a bed I hated. This was a great option with AusBeds such a quality product backed by honest workmanship. These guys actually cared to give me the best service and product. Will continue to use them in future Show details · 1
Find out how Ausbeds Aurora King compares to other Mattresses
Know better, choose better.
Sleeping well! – Our new mattress is really comfortable and we are both sleeping well. Karl was very helpful and knowledgeable. He made selection of the mattress easy. Delivery was prompt and efficient. Very friendly service too. Show details
Ausbeds Aurora King is fantastic – Aurora Latex mattress is fantastic, very comfortable right from the get go. Been sleeping on it for 2 weeks and don’t feel like I need to change anything. And I know if it requires any adjustment in the future it’s very easy to do by myself. The in store experience was great, all my questions were answered, even specifics of the materials used… Read more
and how it’s made. After sales support is great, they made sure that I was fully satisfied and had all the relevant information. I highly recommend Ausbeds. It’s great to support local businesses. Especially when the have great products and support.
Best nights sleep I have had in years! – When my husband had back surgery we had to move to a firm mattress… which made my hip and shoulders ache… Now we have a mattress that suits us both…his side firm and mine soft but supportive Show details
Best mattress I ever had – The mattress is really comfortable and seems to have high-quality materials. So far, it has maintained its shape and firmness. I have been sleeping very well for three weeks now, and I am feeling happy with the product. Show details
We are more then happy. The after sales service is second to none. We will be your best sales people – Sorry l thought my review was above. In brief your product and after sales service is a very pleasant surprise to the dog and dog quick buck mindset today. THANKS. Show details
Best experience purchasing a bed – Recently purchased a king size mattress and base from ausbeds. Good advice, able to test the bed in the show room without any pressure and the bed was delivered when they said it would be delivered. The best thing that I like about the mattress is that the firmness can be easily adjusted. We bought a Aurora 8 which is a firm mattress but really comfy. Very happy with our purchase.
A great bed from a great business – This is my second bed from Ausbeds and I continue to be impressed. The modular design gave me peace of mind when purchasing but ultimately we got it right the first time with the help of Carl and the team. I actively recommend Ausbeds to friends and. family. They are super comfortable, fairly priced for being Aussie made and great quality. We are… Read more
sleeping great on the new bed, hell we were still sleeping great on our old one still, we just wanted to move to a king size.
I'd also like to shout of their delivery team who went above and beyond :)
Great mattress – Great customer service and a great quality mattress, very happy customer The mattress is just the right level of firmness and sleep has been much easier Easily the most comfortable mattress I’ve ever slept in Show details
Dreamy, sleep-inducing luxury! – Firstly, Ausbeds staff are super-friendly, passionate and very knowledgeable about beds which immediately makes you feel like you are in the right place. The quality of the beds is a stand-out from other mattresses I've purchased - I love the fact that they zip right open so you can see what your mattress is made of. The beauty of having the… Read more
access to zip open your bed is that you also have the flexibility to make is firmer or softer in need. After purchasing an expensive mattress a few years ago which gave my wife a sore lower back, being able to adjust the bed afterwards was important to us. We've had the bed for a month now and I'm thrilled to say, no adjustment needed. It's perfect!
Another brilliant feature of the bed is not being able to feel your partner's movements - it's incredibly comfortable and we've both slept very well. Wish I had of purchased one sooner!
Find out how Ausbeds Aurora King compares to other Mattresses
Know better, choose better.
Excellent service, great mattress – We needed to quickly buy a new mattress in the middle of Sydney lockdown as our old mattress had been giving us back pain. We were not keen on going out to try mattresses so we discussed everything over the phone and email. Karl and Courtney were very helpful and patient. The initial mattress was not firm enough for my husband and I, and a quick… Read more
phone call with Karl fixed that up. They sent a staff member to us to change two components of the mattress and we've been very happy with it since then (3 weeks ago). We were impressed with the adjustability of the mattress and the excellent service and the bonus is that they are a local Sydney business.
Perfect now that I'm used to it! – I'm a super hot sleeper, so my boxed memory foam mattress wasn't cutting it for me. Chose Ausbeds after reading the reviews and haven't been disappointed. Also purchased sight unseen as were in lockdown - couldn't go to the showroom. First went for the Aurora 6 - medium, with the standard cover, after being more of a firm mattress user over the… Read more
years. It was definitely too soft, and still too warm for me. I also found the cover of the mattress (which is removable) bunched up under my sheets.
No issues when I called, I'm happy to say! I was offered a new cover they'd developed, which is thinner and more breathable, along with an on-site adjustment of the springs for a firmer feel. Or a refund if I didn't want to try the adjustment.
With the firmer feel and new cover, I'm completely happy with the mattress now. Fair warning - it took me about 3 weeks to get used to it. It wasn't an instant goldilocks moment for me. The holes in the latex are slightly discernible if my feet are propped up in bed, but not at all when laying down.
Also bought the base, which is a modern design with space underneath for storage.
I now feel fully supported, though the latex still has a nice "give" to it. And I'm finally cool enough to need a quilt again!
Only downside - the mattress is very thick. My fitted sheets JUST fit. I was given a complimentary set of jersey sheets with purchase, but in future will likely just buy single flat sheets, with a super king for the base.
At no time did I feel pressured and I knew the refund wouldn't be contested if I wasn't happy. This is a no risk purchase, so if you want to give them a go, Ausbeds has my thumbs up.
great service – really efficient and helpful service. they know and care about their product. I ordered and received the product the same day. Comfy bed so far! would recommend the company and bed
Service, Build and Comfort All 100% – We were super committed to have all Australian made and Ausbeds is the only one where all components are made in Australia. Being able to customise a bed was also a big plus. 5 months down the track our sleep has never been better. Hands down best bed we've ever purchased!! Show details
Less back & joint pain. I love this mattress! – I suffer from an auto immune disease that causes back & joint pain. My 10 year old AH beard mattress was causing me pain and a restless sleep. After a ton of reading reviews on this site I decided to go to Ausbeds. No pushy salespeople, take your time to browse and try the mattresses. I chose the Aurora 6. Fast delivery (within 2 days) and the… Read more
delivery guy was super nice. As for the mattress I love it. Im sleeping much better, no more tossing and turning in the middle of the night to get comfortable to relieve any pain on my joints. Plus I dont get that stiff back pain when I get up. A bit more pricey than those bed in a box brands or the lower end big brand models but cheaper than buying a tempur. This is hands down the best mattress Ive ever owned for comfort and a good nights sleep. Australian made and owned which is an awesome bonus. If your in the market for a new mattress, please check out Ausbeds before checking out any big brand companies
Great experience all around – The staff clearly knew their stuff. They answered questions and described how the beds were made and what they were made of. They were friendly and approachable and took their time and at no point did it feel like they were pushy or trying to make a sale. The owner, Karl, was onsite. He spent 30 minutes talking us through the products and how… Read more
they are built. We even got a tour of the workshop floor where they are made.
The product range was concise. Three types of mattress, each with three levels of firmness (as far as I could tell). It felt very straightforward which appealed to me.
We paid for it on Sunday, they started making it on the Monday and it was ready a few days later. You don't have to wait weeks for it to be made and shipped from overseas.
Delivery was free. The driver was on time. We couldn't fit the mattress up the staircase of our terrace so the driver went back and got the owner to help. They secured the mattress with ropes and hoisted it over the balcony which was 4 meters above ground. I was really impressed with their attitude. They were simply terrific to deal with.
The mattress itself is great. We selected the firm version of the Aurora 8. It's firmer than our last mattress so it took a few nights to get used to it. I was looking for a new mattress because I was waking up with back pain whenever I slept on my side. My back felt great from Day One with the new mattress.
Overall, I'm stoked with the experience. The product is great and the people are really genuine and nice and it feels great to support a local business. I would highly recommend them.
Amazing!! – We were recommend by our friends to give Ausbeds a go instead of the big chain stores and so glad we did. The quality, customer service and delivery was incredible. We are loving our new bed and will definitely purchase our kids mattress through them again. Show details
Really comfy and great customer service – Really comfortable bed, firm but well padded. I can turn over at night without my partner even feeling it on his side of the bed. Super happy with our purchase and would definitely recommend.
Fabulous mattress and even better customer service! – Wow! What a great mattress! After a terrible experience elsewhere, Karl has ensured we ended up with a mattress to suit us. We have only had it a few days but love it already. The new springs and foam together with the latex make for a great mattress - not too soft, not too firm - just right! It took us a while to realise that we needed a bit… Read more
softer than we first thought. Thank you for the amazing customer service and the excellent quality product at a great price point.
Awesome Mattress, Great Service!! – This by far is the best mattress we have had in our lifetime!!! We have had ours for a month now and it is Super comfy and supportive - we look forward to going to bed each night! Hopefully it continues to be a great mattress as time goes on. Service was absolutely fantastic from start to finish. The team at Ausbeds are great, knowledgeable… Read more
and dedicated to their craft.
Soooo much better than any other chain store in terms of product, value for money and service!!!
Highly recommend to anyone looking for a new mattress!
King Size Aurora – Most comfortable bed we’ve had. No more back ache of a morning! Great service & love that it’s locally made. Delivery was really quick and they even took away the packaging. Very happy! Highly recommend. Show details
Great Aussie bed at a great Aussie price – Great bed made with quality in mind. Excellent customer service through first visit at the showroom to delivery. Excellent communication. I had an issue with first bed delivered and boss man Karl was all too happy to exchange the mattress. Its comfortable , but early days to judge any sag etc. However, based on countless positive reviews I’m confident we will be just as happy for years. Show details
Bed has been fantastic. Also great knowing the ability for adjustability to firm up or soften if required. Peace of mind when purchasing. Show details
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