Ausbeds Sienna Queen

9 months and still loving it – The mattress we bought was actually Aurora at the time, but with the introduction of the new spring system in the Aurora range, the old Aurora has now became Sienna, which is why I am leaving my review here. Anybody buying the Sienna range now would be being an identical mattress to ours. Ours is also a little softer than 4, it is actually a 3… Read more ·  1

(which can be ordered on request). I was on the mission to buy the softest mattress to sink those hips in and still have support up and down from the hip area (waist and legs). My husband prefers the medium feel, but he said "happy wife, happy life" and was willing to give it a go. After much research, we drove to Ausbeds to pick up the chosen mattress. I must say, customer service was excellent at purchase time and we haven't needed any post sales support, nor anticipate to need any. Some weeks after sleeping on the new mattress my husband began complaining about back pain and a feeling of sleeping like in a dish. I reluctantly admitted that I am not perfectly comfortable either and as we were discussing "what's wrong with the mattress" I brought up the advice given to me at time of sale: "the mattress MUST BE ON A SOLID PLATFORM". Which of course we didn't follow and put it on the usual timber slats most beds come with. He looked at me, annoyed, questioning how could it possibly make any difference, and as I was trying to figure that out myself, I suddenly had a light bulb moment. Being a pocket spring construction, the springs are not intervowen together but move independently of each other. So some springs are supported by the timber slats and others are "hanging in thin air" in between them, supported only by fabric. So that means that our weight is only being picked up by half of the springs, hence the sagging feeling. We now have the mattress on a solid platform and it feels entirely different. It is soft and bouncy, yet very supportive and we both find it extremely comfortable. He said that this is now officially the best mattress and he finds all other mattresses less comfortable (he is frequently away with work). Happiness all around! In terms of temperature, it feels cool in summer and neutral in winter. I was worried it would be cold in winter, but that's not the case.

A Good, Supportive Mattress – I have had this mattress just under 2 months now and so far quite happy with it. I am used to having a plush pillow top mattress (this does not have a pillow top) so I did find this a little hard to get used to for the first few weeks as it was a bit firmer than I was expecting for the softest option available. I did end up having to buy a… Read more ·  1

mattress topper as I need something a little softer as I am on the light side. I am no longer waking up with a sore back unlike when I had my previous mattress which had started sagging and was really starting to affect my back. The customer service from Ausbeds was outstanding. I ordered the mattress and the base in the morning online. Courtney from Ausbeds called me within the hour to confirm my order and asked me when I would like it delivered. They didn't have the mattress in their warehouse so they made one for me and it was delivered approximately 4 hours later by 2 very friendly and helpful guys who set the base and mattress up for me. Nothing was too much trouble for them and they took the plastic wrap away for me as well as they recycle it (also a great environmental initiative). So far the mattress shows no signs of sagging which is great and my back has improved since sleeping on this. Only taking 1 point off as it is a little firmer than I was hoping for, but apart from that very happy with the quality of it and the customer service during the delivery process.

Great Service and Fast Delivery – My family was looking for a good quality mattress at a very reasonable price. We checked out a few shops, including Ausbeds. Karl, the owner of Ausbeds, was pleasant and patient when answering our many queries and providing information on his mattresses. I recently made an order over the phone for 2 mattresses under the Sienna range (SR6 and SR4)… Read more

and made in the Sydney factory. As promised, the mattresses were delivered on time the following morning, despite the 1 hr drive from the factory. Harry who delivered the mattresses, was very friendly and efficient. He single-handedly managed to carry the mattresses (which were sturdy and heavy) up the stairs to the bedrooms, with very little help from me. Very thankful. The mattress felt good when I slept on it. At this moment, it is too soon for me to comment on the long-term comfort and durability of the mattresses. However, my overall experience dealing with Ausbeds was very positive. Thank you Karl and Harry!

Great comfort and quality at a reasonable price – This mattress was the firmest one I was offered. It feels great laying down on it - soft while seated but my body feels very flat and well supported when laying down. The ability to swap the internal layers means I am also able to make adjustments if/when necessary if my comfort needs change in future. Show details ·  1

The perfect mattress for someone who like extra firm feel – Extremely comfortable and feels like it will be as durable as my previous mattress which was extremely expensive but lasted almost 35 years. I Highly recommend this company to anyone looking for quality. Show details ·  1

Great service and product – Ausbeds were great to deal with when we wanted a new mattress for our new home. We were able to test their range in the showroom in advance of moving and they sent us a quote which we then used when we knew our moving date. They delivered the mattress on the day we needed it with just a couple of days notice. Most importantly the mattress is great and we're sleeping well! Show details

Delivered the wrong bed. No apology. Very poor customer service – I ordered Sienna SR4 Queen in the store and they delivered the wrong bed. The packaging say SR4 but after setting it up, I noticed it feels a bit firmer. Then I checked the label and it say SR6 Queen. I informed them the next day and decided not to replace it to avoid another delivery and the extra charge of $70 they were asking me for replacing… Read more

it (even though it was their fault). I was only expecting them to say sorry for the inconvenience (nothing more) and I did not get any. Very poor customer service. What a pity!

Extremely heavy – The bed is comfy, but it is extremely heavy to make. You need about 3 grown men just to lift the mattress so you can tuck a fitted sheet. Def not suitable for anyone over 50 years of age as the mattress alone is 3 x heavier than a standard everyday mattress. We have a Queen so I could only imagine how much a King would weigh. Making this bed is an injury waiting to happen and I almost break my back each week doing so. Show details

Very knowledgeable and direct service. Whist there was a limited choice of bed it made my decision – Haven't had the mattress long enough to make a comment in its durability. Regarding support so far so good will need to wait a little longer before I can truly say.  Show details

Great mattress - good quality, locally made, adjustable - great customer service – Ausbeds staff were incredibly helpful in providing advice, arranging (and re-arranging) delivery, and getting the mattress up multiple flights of stairs. Brilliant service. Mattress is very well made, comfortable, and can be adjusted if required. It is great to be able to buy a quality product manufactured in Australia at a reasonable price. Great job Ausbeds! Show details ·  1

Most comfortable mattress EVER! – I've had my Sienna Queen 6 Mattress for 3 weeks now and the quality of my sleep has improved greatly. I It is super comfortable with just the right level of support and softness. Thanks you Ausbeds! Show details

Best mattress ever! – The best mattress on the market, love it so much it’s quality make with all organic materials, perfect firmness, highly recommended this product. After such a great experience I'm a fan of Ausbeds Brand. Show details

Great mattress, great service! – I was looking to replace a Koala mattress which started life well but which has started to sag. Looking online, I was encouraged by reviews for ausbeds in terms of after sales support. Fortunately, I was able to visit their showroom and check a variety of firmness levels and settled on a Sienna with level 9 firmness. I'm only a few nights in but… Read more

the firmness is perfect and i'm sleeping better as a result. Instore service and delivery were both excellent, materials used seem of high quality and iv'e got peace of mind knowing that the mattress design allows for changing firmness over time (should I need to) and that components could be repaired or replaced should the need arise.

Beds good so far – Been sleeping on it for a few days now and it's been pretty good. The delivery guy was also friendly, had to help him bring in the bed but delivery was free at least.  Show details ·  1

Amazing quality and service – The mattress and base are such wonderful value. The service in store was amazing and delivery service outstanding. We have slept incredibly well. I have chronic back pain and the new mattress has been a great asset in helping to alleviate issues I had with our old one.  Show details

Great Mattress, saved our lives – After loosing hope in all the known brands, and in constant pain from our old mattress (that lasted less than a year) we decided to look for local makers and we are glad we did. At the shop we were met by the chap who actually makes all mattresses. He was professional, informative and also just keen to make a good product and have customers… Read more

smiling. The product we bought was delivered the next morning, no fuss and no trouble. The quality and make are excellent, the price range was better than anything I saw of this quality. Now over 6 months later we still have no regrets, the mattress is great and we still like it. I would highly recommend.

Best. Bed. Ever – So we have had our sienna for over 2.5 years now and it's still as good as the day we bought it. My partner slept on it alone for the first year before we moved in together and there was no issues with sagging. Even now after sharing the bed for more than a year there is still zero sagging from two people on both sides every night. We are average… Read more

size - 60kg, and 85kg. The mattress is pretty heavy, but I don't really think of that as a con as such. The customer service is ridiculously good too. Could not recommend this company more.

Very happy – I have only had this mattress a few days but so far I have really enjoyed it! It is very supportive and comfortable. I can’t comment on the longevity of the mattress yet but so far I am very happy.  Show details

Great Decision – We visited Ausbeds having read the many positive reviews from previous buyers. We found the owner, Karl, to be extremely helpful and he was definitely instrumental in our decision to buy. Our mattress provides the perfect blend of support and comfort that we were looking for, and has made a big difference to our sleep. A great product and I would happily recommend Ausbeds to anyone in the market for a new bed. Show details

Really comfortable bed and always wake up feeling refreshed!! – I initially bought the Sienna 8 which was to hard for me. I went into the shop and were amazing they we’re happy to change the springs and did so within 1 hour of picking up my bed. Really professional staff. Would highly recommend!!! Thanks again for making this so easy Show details

The BEST mattress, plus you get to support a lovely gentleman running a local business in Sydney – Very comfortable, supportive and of a high quality. Very reassured by warranty the owner described to me when I was there trying all the models. Sleep has been amazingly better than before, and the foam is supportive of my lower back which has always been an issue for me. Show details

Perfect mattress – Have been sleeping on this mattress for over a week now and wish I purchased it sooner. It’s so comfortable. Delivery was perfect, polite guys and friendly to deal with. Show details

The bed is awesome! – The mattress was delivered the same day I ordered it online. I live on the third floor and the guys had no problem getting it upstairs. No joke, it feels like I'm sleeping on a cloud. It's firm but soft at the same time. When I need a mattress in the future I will definitely go back to them. Show details

Quality and service – Since buying my bed bed I have slept like a baby. They were extremely helpful in providing all the help/information I needed to choose the correct mattress. Delivery was a breeze, as was the communication in regards to sorting out the delivery time and date. I could not recommend ausbeds enough! Show details

Happy customer – We decided on the sienna 4 mattress, it feels soft and comfortable but still supportive enough. Customer service was great, overall a good experience. High quality mattress for a fair price! Show details

Comfort is key – Mattress feels really comfortable, just the right level of support. Have been feeling significantly better rested in the past few days that I've had this mattress. Staff service was great and made the whole process really easy. Show details

Great Bed. Great company – Bought the Sienna 6 after reading reviews for my son. He love the bed but found it not soft enough. They change sit for the Sienna 4 without hesitation and it was delivered the next day. He loves the bed and the experience with AusBeds has been amazing. Thanks Show details

The best bed and service I’ve ever had! – Unbelievably comfortable. Can’t recommend it enough. The service and helpful advice was beyond all. I originally bought the mattress too sound though they were happy to exchange it after almost 3 months. The medium is absolutely perfect now! Thanks! Show details

Solid and comfortable – Great bed, Australian made. Meeting the owner at the factory was reassuring. Obviously cares about making a comfortable and durable bed. High quality bed as well. Definitely recommend. Has been 1 well now and the change in sleep is noticable. Same day delivery as well Supportive Noticeable increase on quality of sleep Durable and strong Show details

So happy with Sienna Queen! – So happy with this mattress. I also have a snooze Waldorf Madison (4K mattress in a king) I am just as happy when partner and kids run me out of King and am on Ausbeds Queen ( and I've given it a good 6 week test run!). I have a bad back and neck so am a harsh judge. The fact that it was made and delivered within 4 hours of my enquire was amazing! Show details

Excellent mattress and service – Purchased a mattress from Ausbeds a week ago. The service was second to none. Prompt and efficient. The mattress itself is fantastic. So comfortable...very happy customer. Our sleeping has improved and aches from an old mattress have disappeared. Show details

Best mattress I've ever owned – Proof you don't need to spend big money on a quality mattress all round great customer service affordable pricing friendly staff buying a mattress from these guys is a great way to support a local business (will definitely help you sleep better at night) would highly recommend Show details

The mattress is perfect! – Highly recommend this mattress. Bought Ausbeds Sienna 8 Queen few weeks ago, the mattress is good and comfortable but I used to sleep in a very firm mattress, Karl is happy to give me a new one which is firmer. The customer service is awesome! Show details

Quality on soooo many levels! – The website recommended me a 4 based on my weight. I know I prefer a firmer mattress, so I went with the 6, and have no qualms. I don't wake up with sore shoulders, or a sore neck anymore! I find that it is really supportive for me, even though I do feel like I'm kind of floating on it (probably due to the weight/firmness disparity), so it's kinda… Read more

like sleeping on a cloud. I have also noticed a considerable improvement in my sleep quality between my last mattress and this mattress. Bonus was the delivery being same day! I called that morning, and had a new mattress that afternoon. So good. Staff were lovely too, and super helpful and kind! The hype is real. I splashed out a bit as an investment, and have no regrets - just good sleep, and utter comfort.