The service was performed by Dave. He was very attentive and professional.
The service was performed by Dave in Eastwood NSW this earlier morning. He did an excellence, great job for my business on electrical problem. He was very attentive and professional.
The reviewer stated that an incentive was offered for this review
- Verified customer
Excellent service from claims department
We lost power for several days like many other households after a bad storm earlier in the year, no fault of Ausgrid. We wasted a lot of food due to spoilage, and submitted a claim for compensation. This was kindly approved however I totally missed the initial approval email, and the case was closed after 30days. I phoned and spoke to Leanne who was so lovely and understanding, and she was able to re-open the case to process my claim. I am very grateful to Leanne and Ausgrid, and impressed with how they look after their customers.
AUSGRID company should be dissolved to become something else
The AUSGRID hotline is a shambles, there is evidence that they want you to search for an answer via computerised voice and internet rather than talking to a person. They are NOT interested in the customer. To the so called male 'Customer Service Representative', who was a complete incompetent and should NOT have a job at all with any organisation, he simply insisted that "didn't you hear the accident" when clearly the answer is NO, it must of occurred before I got home. He argues that AUSGRID, do not have the resources to be knocking on doors; ...this is an utter lie - if you look closely there are always AUSGRID personnel just standing around doing nothing and resting on the neighbours front fence. Yet they are paid hourly rates for their work (i.e. stand, sit, stare, look around) and the Customer Service Representative defends these personnel "doing their job". The male CSR needs to be sacked for his tone of voice and assumptions - he most likely thinks that he knows everything and that customers who call are actually dumbfounded. There were no apologies whatsoever from the CSR and from the personnel standing in front of my house; they did not show a duty of care by informing fellow neighbours about what was going on and futhermore the male CSR gave me false reassurances that "it will be restored whenever it can". He was silent for some time on the phone and insisted that I go to sleep. AUSGRID can fire/sack this male CSR and send him to sleep instead. AUSGRID your unprofessionalism and blatant disregard for affected people living in the neighbourhood is to be commended. You better start showing signs of dissolving your management structure and overhauling your customer service representatives because they don't represent the true interests of the "people", community and wider society. CSRs clearly abuse their power because it is a power company. AUSGRID works by threatening calling customers and asking customers that "it is not a problem" but rather an emergency. There is no question that AUSGRID politics exist and this is all completely socially wrong. AUSGRID is all wrong - power belongs to the people!!!
2 weeks in a row, power outages in our area of GREENACRE. Always around 6.30 pm when we are cooking dinner, homework, showers and online work. Power out for at least 3 hours each time!! Disgusting !! Get out of the power supply business. You are hopeless and incompetent!!
Extremely incompetent in handling Outages, Worst Power Providers
We are out of Electricity from 9th of Feb 2020, Sunday after the storm hit and did some damage to our electricity supply. it is 17th Feb, Monday and we are still out of electricity. I have never seen such incompetent power suppliers ever. Even though it is not a complex repair as the wire is dangling and needs to be fixed as been told by Ausgrid only. We are still awaiting for the power supply. It's not a third world service but it's much worse than that. How come they are always out of resources all the time. For what we are paying them for. U...nbelievable Ausgrid. If possible, I would have given 0 or -ve review to Ausgrid. In the country where rains and storms are very common such outage response and SLA is extremely unacceptable. For your reference AusGrid: Incident # W11736737.
Thank you Ausgrid!
It only took a day and night to get my power back on in Annandale in very difficult circumstances when the waiting list was very long! 13 February 2020. The fallen branch on Trafalgar Lane which fell on Sunday was cleared yesterday, Some people like myself still has electricity but lost it yestrday morning. Excellent service and thank you. Glad I did not have to wait until the weekend - or longer!
Prompt service on a Sunday
Early Sunday morning we were woken up by the sound of our supply cable from the pole arcing and popping like a machine gun when it split in half. We called the fire brigade and Ausgrid. Firies checked for danger and Ausgrid technician made it safe. The line crew restored the power by lunch time. Well done to all!!
No communication or access to technician
Technician didn't bother calling anybody and got a generic message that meter is not accessible. Got to know that Ausgrid has keys for billing meter rooms. Contact centre points towards retailer who had no idea about ausgrid technicians.
AUSGRID - Useless - but no alternative
For years my electricity meter box has been unlocked, with a clearly gaping open lock through just one of the covers.
When I got my last bill from my electricity supplier it was an estimate with a note "meter box locked". I went outside and NO it was open, as it has always been.
The meter reader was obviously too lazy/tired/ couldn't be bothered to do his/her job properly.
But at least they gave an excuse for not reading it: over the years there have been many instances when they haven't bothered, with an estimate arriving, no explanation.
I've complained to my supplier but they told me they have no control over AUSGRID and there's no alternative. WHY? Does anyone know?
I'd dump them in a heartbeat if able to....
Had an outage in the area and AUSGRID confirmed this was due to them upgrading the lines. It affected my TV and Foxtel box. I went on their website to put in a claim and they ask you for your TV serial number and model. After 2 weeks they respond by saying they are protected by the law, therefore, would not be liable for any claims. What a joke. Thanks for giving people false hopes on your FAKE website.
Completely useless. Planned a power outage during business hours. WHO DOES THAT!!
Suddenly our power went out leaving my business with no power for computers or phones. They reckon the did a letterbox drop to inform but we didn’t get anything. Rang to complain and all the guy could say was I don’t know, I don’t know. They don’t care. No offer of compensation. We’re potential losing $1000’s in business.
I've delt with some bad company's,but this is the WORST BY FAR
Ausgrid replaced street lights with LEDS earlier this week down our street, all the street lights haven't worked since, plus surrounding streets, reported it every night, via their web site, no acknowledgment,wife's phoning during the day, gets in a queue, then gets disconnected, try's later same thing, you cant talk to anyone, I suppose they've done that because they get so many complaints !!!!!!!!!!!! Barry ps you should have negative stars, maybe about 50
Power outage due to truck hitting substation kiosk. Crew on ground knew there was need for a generator to supply power to 80 houses on Friday AM. No generator arrives so no power all Friday. Saturday generator arrives and is still unable to restore power. 30 hours without power in suburban Sydney. No heating. No hot water. Not impressed. I could have organised a generator and an operator in the first 2 hours after incident. Why can't they? I asked and they said 'operational reason'. Yes outdated operational procedures and lack of efficient project management.
It's a pity to have to give them one star
Difficult, slow, unreasonable - living in an ivory tower and behaving like bullies. The left over remnants of a state monopoly, if there was real competition, they would disappear off the face of the earth.
Ausgrid Useless but happy to collect $300 for paperwork
Ausgrid came out to inspect a lose attachment of power to a house. They took my phone number but never called back, only left card to say it's my problem to fix. I have to pay a special electrician about $700 to fix it then $300 to submit paperwork to Ausgrid to prove it has been fixed correctly. Take some responsibility and fix and certify it yourself. You are wasting time risking lives and ripping customers off.
An increasing number of street lights are being installed in the Kuring-gai Council area. In addition there is a series of articles to suggest that these lights improve personal, property and in particular pedestrian and vehicle safety. From an economic perspective it utilises excess power which would otherwise be wasted at night time. A good blackout reveals how much natural light is emitted and night. Bright street lights intrude into our homes, this motivates us to by curtains, blinds, venetians and air conditioners. Lack of fresh air in our...homes as a result of lack of air flow contributes to a myriad of physical and mental problems. Is it about security or money? , bearing in mind the "super funds" that profit from the increased revenue. How many businesses and professions are benefiting from our so called fears? Come on folks its about time we realised the impact on our environment.
Excellent customer service from Homebush brand
Our recent experience with Ausgrid has been extremely pleasant, they had a team of professional engineers working tiredlessly in extreme heat conditions to restore power quickly for the affected areas in Bankstown. While they had to dig up the council driveway connected to our property which caused the inconvenience for us, however we were extremely impressed with the professionalism of an engineering officer (JA) from the Homebush brand. Throughout the repair process, he provided us with regular updates of the work progress and was able to ad...dress our concerns even ouside office hours along witn assisting us with the prompt reinstatement of the driveway. This positive experience has demonstrated that this company is moving towards a more contemporary client focussed organisation.
2 days still no power even paid after hours rate
Opening retail premises was told tech attending yesterday, yep he attended an empty shop failed to go to mdf room and connect. 10 calls later today ended paying an after hours connection fee and guess what - no show !
Hope Ausgrid are ready to pay for loes of stock
Questions & Answers
Do i have to use Ausgrid due to i live in a certain area where use their line? Most disgusting power supplier you can have in Oz. 2 times blackout within 3 weeks, each time lasted more than 16 hours, in an extreme hot day with a toddler at home. Most ironic thing is they stated the reason as storm and there is no rain at all here! Also same street some other houses are having power supply just fine. Why? Is it only becoz Ausgrid is useless? How can i change to any of these other suppliers like other neighbors?
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