Ausgrid

A big tree fell down at 1.30am last night and caused power lines to come down. The guys from Ausgrid were legendary. They arrived within 1/2 an hour and worked tirelessly to remove the tree, put the powerlines and poles back in position and restore power to our street. Big shout out to Chris Lowe and the team! Mechelle Show details

They ended up paying me $250 — much appreciated and I’m very grateful they did the right thing. Just wondering how I can now reverse or remove the one-star review? Show details ·  1

Solar company disconnected the neutral cable, high risk of electrocution – On 16/01/2025 Sydney experienced a severe storm. We were in Melbourne at the time. Ausgrid informed us on 21/01/25 that they became aware through our Provider (due to their new smart technology), that our solar power was not being returned to the grid. This was classified as a serious issue. At 6pm a technician discovered our neutral cable had… Read more

been discounted and was instead going into a water pipe! We had friends staying at our house during this time, and he said it was a miracle no-one had been electrocuted / died!! AUSGRID literally saved all our lives. We are so grateful for their expertise and professionalism. They acted promptly and resolved our life threatening electrical breach, caused by a solar electrical company.

Replacing power poles on a 30 degree day, leaving myself and my new baby with no power for 9 hours. Having a c-section means my mobility is not good and having a baby makes it impossible to get out of the top floor of the apartment block on my own. I called to speak with them re: help with getting some electricity left on for feeding and cooling… Read more

purposes and was essentially laughed at and told their work is more important than myself. Or even the childcare on my street and the person on the phone even said they will have a house without power that have life support machines but you don’t see them complaining!!! I am disgusted with not only the person I spoke with but the whole service. There should and needs to be contingency plans in place for these instances.

I am a house owner and not apartment owner I wouldn’t even give this service a 1—zero stars is more accurate. Sadly, it’s no surprise. Ausgrid’s rating sits at a dismal 2.1 stars, while other providers like Origin consistently score 4 and above. It’s deeply disappointing that companies like this are still allowed to serve the public. There’s… Read more

absolutely no regard for customer service.

They showed up like cowboys—cutting off our electricity two days in a raw without any notice. Our days were completely shattered. We had a tradie on-site whose work was completely disrupted.

Unfortunately, even with a dismal 2.1-star rating, Ausgrid is still operating—pretending to serve the community.

It’s baffling that such poor performance is tolerated. There’s no accountability, no customer care, and certainly no proffesionalism.

The worst most hopeless bunch of abusive morons I’ve dealt with in a whole they take no responsibility for anything and blame contractors if they at fault despite proof useless cretins sack them all and replace them with competent people Show details

Unprofessional company who stuff you around. We are going to have to move out of the Ausgrid area. Constant power outages. Escalate the issue and get some poorly written email that doesn’t help. Very poorly spoken over the phone as well. Show details

Cheaters bullies offer a $250 for food instead of $891 Then neatly say last day of offer Because they dont want to admit that they cut a cable by mistake If this was not a govt place it would be better handled They are tied up with EON OMBUDSMAN. So make a claim there too. Show details

Pathetic outdated Ausgrid service which can’t accomodate Sydney or NSW – Disgusting . Two days no power but in 19 houses near our four streets affected. No updates they change eta restoration times. Finally a worker told my husband today box on our street is old white tie constant faults have happened in average 3-3 times a year for 12 years and needs replacing but needs to be paid by the public.. All people should be… Read more

reimbursed for listening to income food broken appliances and food and accomodation we have been sought to pay . We’re have spent $1200 on accomodation and no respite or updates . Let’s see when the immigrants come and we need to build new homes how they will cope Start billing your local councils and government

Bad now without power 15 hours and no time line or contact by ausgrid on when or if the powers going to restored – Looks like even the smallest problem on the power line becomes complex as there reason, why they can't fix the problem and just shut down the power to other homes around the area to make it look more complex then it is. If ausgrid look at lifting a couple of power line back onto the pole as complex maybe they should be in another type business and not in managing a power network. Show details

Incompetent! – I’d like to give minus 1 star if I can. During the storm last night at 8:40pm, we got the blackout. The website updates said the return to power was 10am this early morning but changed to 10pm later on. More than 24 hours for a simple storm afflicted issue. The customer care explained it as Complicated Issue. My translation of this is … Read more

Incompetent! Unfortunately, I can’t jump ship to another network company unless I moved to another address! Just have to see the food rotting in the fridge and no cooking and no shower for more than 24 hours! Despicable!

Ausgrid stands for- Awful, Useless, Shameful, Grotesque, Ridiculous, Incompetent and Dreadful – By far and away the most unprofessional example of a business that does not care about its customers and will gaslight and pass the buck at first opportunity to avoid taking responsibility for past indiscretions and inactions. I tried to resolve my issue the most professional way possible through an Ombudsman and they blatantly lied with their… Read more

course of events to masquerade as the professional victims in the situation.

I'm appalled and embarrassed by their way of conducting business. It's abhorrent, dishonest and is bereft of any credibility.

Avoid this business anyway possible and if they come to you offering something if any form of works come through your area turn them down and make it as hard as possible

Worst service ever – Absolutely no help what so ever. First thing they will do is cut the cable to your house to cover their butt. Then it’s up to you to get an electrician to fix the problem. Show details

Excessive Electricity charges due to Ausgrid – It is totally disappointing that a major energy monopoly, Ausgrid, plans to charge people for energy they provide to Ausgrid, and Ausgrid sells on to others for a profit. This is something Ausgrid has attempted to cash in on since solar panels were first available about 15 years ago. It is beyond disappointing that the current NSW Labor Government… Read more

would allow this additional charge to happen at a time when people are really struggling with grossly inflated power bills as well as the effects of inflation. People installed solar panels at considerable cost and with minimal benefit as they provide only a small portion of the energy households require. No mechanism has been provided that would control when electricity flows to the grid. Most people cannot afford solar batteries which are currently extremely expensive and risky. People are told to minimise energy use during peak periods. It now seems that Ausgrid will not only sell that power to businesses but will in addition charge the people who supply it. The grid has to be continually extended and upgraded as it ages and as the population increases and to pretend upgrades are due solely to solar input lacks credibility. A major review of Ausgrid's management and practices is long overdue. Surely someone in the Senate can initiate that urgently.

Massive environmental fail – 0 stars. They've just removed our trees without consent as they don't want to pay for them to be trimmed clear of the power lines annually. Massive environmental and community fail for the sake of business income. Show details

Care factor, zero! – The total arrogance, disregard they show for consumers with their planned power outages is something similar to non-democratic regimes, shameful. This behaviour goes on in a supposedly western democratic country in the 21st century! Oh, but I'm sure if I knew someone up high, different arrangements could of been made. Disgusting. Show details

Hope you stop using overseas useless customer service – Hope you stop using overseas useless customer service I don’t understand why you taking Australian jobs and offering to people who’s useless they doesn’t know anything about us and just laughing in the phone and never solving any issues Show details

Tree Trimming services – A council tree on the nature strip branched into my property touching and interfering with the electricity suppy cables coming into the house. I logged a ticket in the Ausgrid online form. They responded by phone call within a couple of hours to confirm if the situation was dangerous. In less than 24 hours (ie the next day) they sent a tree… Read more

trimmer who removed the overhanging branches and placed it on the footpath for another team to collect. Due to some oversight the other team didn't collect after a week, so logged another ticket, again they called within a couple of hours to confirm pickup would be done within 24 hours. Branches were removed within 24 hours of my report. Great work Ausgrid Team !

below Zero – they dont even deserve a one star. theyll happily charge u 180 disconnection fee if you cut off their service. normally, you pay to get "something" but with people as incosiderate as these are, you pay to lose. Show details

Excellent Service – We had a blackout at our home approx 9.30pm. Telephoned and understood might not be Ausgrid problem. 10.00pm technician arrived. Sorted the problem. Electricity restored although our problem. Thank you Show details

Ausgrid and NBN – My internet has been extremely slow since Ausgrid came to Lawson street in Hamilton( the second time they came 2 years ago to replace the copper lines with aluminum they did my house at the time as I had prepared for the visit from the letter in the mail I received, I said to them did they realize that they would disconnect the internet when you… Read more

pull the power, head guy said hang on will contact boss, he emailed him from his laptop in the truck and got a reply to say supposed to give NBN notice apparently they had not so they packed up and left) well back again after 2 years to upgraded the power lines on three houses and between 2 poles they still must not had approval for the upgrade because they drove of when the power was connected and confirmed everyone had power, but some how managed to blow the Node so no internet from the Thursday Rang up and reported electrician came Saturday morning at 8.30am and tested the node said he fixed what he could but NBN would have to come and fix the rest, NBN turned up about 10am and tested and fixed what he could but said it was an electrical problem and the node was showing working but when a load was put onto the internet came to a halt, and worked out it was electrical earth problem he contacted the original electrician and he came back and retested the lines and found the problem was in the new line cables that had been installed the previous days and that there was no proper earth. The electrician contacted the linesman with the crane truck and they came back out and re-crimped the earth on the cable which gave us all internet again and they drove off again late Saturday afternoon. I noticed that YouTube was caching all the time and to download a file was unatainable120k speed and speed test would not load during the day, try again early the next morning and got a connection download speed of 1.4Mb I am on a 100MB down and 40MB upload. contacted my ISP and they said they have notified NBN and I will just have to wait for the NBN to act, then they will find out it is a AUSGRID Problem, Talk about dodgy work this node system was 20year old technology when it was installed, England was ripping out this node system and installing optic fibre while Australia was just starting to install it thanks the Liberals, It is now the 14th of February and still waiting my neighbors are in the same situation lady next door can't work from home anymore as her video conference calls will not stay connected.

Ausgrid - may god bless you – Since the ‘Sale of the Century’ (Ausgrid sell off …) this company has become a real bunch of Aussie bludgers cheating, ripping off, wasting, you name it. First, most of the experienced workforce has been sacked or made redundant, the remaining few have to work harder and more for less pay. Doing work at night where there is no reason at all to… Read more

do so, putting staff members at a higher risk of injury and accidents in the workplace, only to pay them a little bit more incl. penalties and other allowances, is the classic example of wasting shareholders money.

One star rating is still too much, but the lowest possible here – a fair rating would be -100 stars, you got it minus 100 stars

Street lights out, quick replacement – I rang to request repair of street lights which appeared to all go out at the same time. The matter was dealt with expeditiously, and the lights were replaced and in working order within a week. Great service.  Show details