AusNet
114 reviews
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AUSNET is a disgrace, power out all day today 27/3/26, just found out at 10.30pm tonight they can't do anything until the morning so no power for over 24hours. Our power cables are underground too, so its not the trees or the possums as AUSNET like to blame or weather related, so what is the issue AUSNET , the power was out over a week ago too… Read more
with no explanation when I rang you people. Energy Australia are also useless, will be moving from them asap. I have been in this area (eastern suburbs of Melb) 22 years with constant power outages with no explanations from AUSNET, we are close to the CBD which doesn't make sense, their outage tracker is also not updated, I had to ring them twice this evening... Sick of AUSNET, pay a fortune for power, they are constantly doing planned outages too! AUSNET fix or upgrade the infrastructure, this is not acceptable in this day and age, THE WORST POWER COMPANY IN VICTORIA!!!
Another day, another power outage. I just don’t understand it. Victorians pay some of the highest power bills in the country, so why do we have the most unreliable power supply. Honestly, if a possum farts in a tree, within 10m of a supply line, the grid falls over. This is not a third world country, so please, contact your local member and ask some questions. AusNet needs to be held accountable ! Show details
Since moving interstate 5 months ago, I have had 4 outages. Last night was unacceptable. 40 degree heat and 9 hours of lost power. I have had a fridge full of wasted food (more than once). Who will pay for that? Are you living in the stone ages? it is 2026 and the power outages are common! You need to take a look at yourselves as you are… Read more
FAR BEHIND the other states of this nation. Charge like wounded bulls for no service really. I work hard for my money and expect a service that is trustworthy and not living in the past. Pick your game up, get with the program. Sort your cr#p out. Noone should be paying for this.
Reviews with attachments
Ausnet and the FT Feeder Trip excuse – Its amazing how the government protects the electricity grid, especially Ausnet, I live in gippsland and if the power doesnt go out every few weeks early in the morning for no apparent reason there would be something wrong. Eventually these outages killed my NAS, and upon making a claim which returns an automatic NO, I started to ask questions.… Read more
Seems the favourite power outage excuse is FT Feeder Trip, which covers virtually everything as an excuse, birds, wind, rain, storm, animals etc, In actual fact they wouldnt know. Well I asked for the last 30 days of information and in the last 30 days there were 5 FT feeder trips amongst other outages, these FT Feeder trips are all in the AM, never in the PM. Pretty suspicious and usually between 2am and 4am. Upon reflection 5 in a month and if its consistant figure? thats 60 times a year my power goes out in the AM even if its half of that its 30 times a year my power goes out. And Ausnet deny that they damage any equipment when they trip the power, let alone sensitive equipment. All these trips do cause damage to equipment that is on 24/7 and you get to wear the cost. What I can say is Im awake when a lot of the power goes out, so in the still of the night, no wind, no rain, no storm the power trips out.
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"Can't read meter. Side gate locked." Estimate reading taken – My house is on the street. The side gate has no lock. It sits on the footpath and is about 80cm high. The gas meter is about 2 meters from the footpath on the side of the house. You can easily see it standing on the footpath in front of the small, low side gate! Failing that any person with half a brain could walk 3 metres to the main gate (also… Read more
about 900mm high), walk onto the front deck, along to the side of the house to read the meter. This is the dictionary definition of laziness and incompetence. I can only assume that this is some kind of rort. That the meter reader is paid by the visit!
Simply incompetent arrogance, absolutely NO Customer Focus, professionalism or common sense! – We arrived home to discover that access by on AusNet technician on the pretext of changing a gas meter had resulted in this agent of disaster disconnecting and disabling our Hot Water Service, without notice! We hold a compliance certificate from the installer of the Hot Water Service (facilitated by Dux and Bunnings) in November 2017. We will not be able to restore normal service for at least another four days! Show details
No street light not repaired for 25x days – I emailed the customer contact centre on the 9th June to say my street light had been damaged and it is now dangling but still working. The 17th June, the light bulb has blown and is now dark outside my house. So I email them again. The reply is, “We have widespread delays in actioning all orders because of the storms last Wednesday. This is why… Read more
the job is taking so long.” So I wait patiently, and re-emailed them on the 28th June. Another reply: I have emailed our crew to see what is happening with this one. There is still a job in the system pending so we will try to get an update. Finally on the 4th July a team actually turned up and rectified my light within 30mins.
First, I would like to apologise for the delay in getting this rectified for you. I have called our dispatchers and organised to have crew go out and deal with this light tonight. A crew will be on site in the next few hours, pending other faults and emergencies in the area.
I’d hate to see who long it takes you to attend emergencies. Very disappointed in your lack of urgency and communication.
Many long outages – Outages last more than 24 hours. What sort of network is that?! More than 10 outages during the last month only. So disappointed with Ausnet services. Stayed for 40 minutes online before ending the call without response. Show details
Latest follow-ups
This is a company that refuses to accept self reads but are happy to estimate a reading that is more than 4X greater than actual. This estimate is based on no prior data for the customer! They don't care that it's Xmas and there's a cost of living crisis!! Show details
Follow-up · Correction, they do accept self reads, but unfortunately were unable to explain how they arrived at an estimate. You are left to figure it out yourself using an AEMO tool that was sent but was illegible to me! Obviously the formula used must be too complicated to explain in their own words?? This is what I have found out independently: "They use… Read more
Recent reviews
24 hours roughly without power now in Metro Melbourne. Already filled out complaint on ombudsman website and I highly urge others to do the same. This is very poor form. It was known it was going to be a scorcher well before hand and the power dropping due to heat is becoming a common occurrence. Unacceptable for Australia. Show details
Worst company ever with most pathetic excuses! Most outages are on weekends and definitely unprofessional. They charge an arm and a leg but will never compensate their customers for all these outages we have that are absolute lies. Such a corrupt and unreliable provider please do not go with this company!!! Show details
We have never had our power shut off until Ausnet took over! What era are we living in that we have to have our power shut off for whole day every few months, supposedly for upgrades! In this age, you shouldn’t be putting customers through a whole day without power in order to do this! Worse company ever Show details
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Ausnet service pathice power goes off for no apparent reason at least twice a month at most convenient time for employees as it normally weekend or after hours during week always same thing just a switch dropping off line but they get minimum 4 hours call out what a lurk so why would you fix problem as we sit here without power again getting close to 4hours that what I think of ausnet crap Show details
Taking forever to approve solar emergency backstop in Vic – We had solar installed in November 2024 and have not yet been paid a cent for a single kw fed back into the grid because Ausnet are deliberately dragging their heels approving solar emergency backstops in Victoria. The entire summer we fed power into the grid which should have neutralised our energy bill, but instead, we end up with a significant bill during this cost of living crisis. Absolutely appalling. Show details
Gas meter reader broke gate, no note of property destruction – Gas meter reader broke gate. Try to call ausnet to complain, but the 1300 line doesn't like complaints and calls always drop out, weird isn't it? Show details
Yet another power outage… – Ausnet are useless I cannot believe how many power outages we have and here we are again on a 35+ degree day and no power since 8.30 this morning and no explanation as to why - sheer incompetence Show details
Ausnet Services not – It's only 35 degrees in Northern Victoria tonight the power has been out since after 7 pm estimated restoration midnight (was 4 am earlier). Sitting in the car aircon full bore with an elderly relative and the dog to keep them both cool. Utter disgrace. Don't bother calling the operator doesn't have any idea what the crews are doing. Plan for… Read more
heatwaves you clowns and get a crew to your new substation which is adjacent to the Hume Freeway. No excuses for getting lost. Bring on the (new) SEC.
Awful company – I've moved from Powercor to Ausnet address and what a crap two months it had been. No pricing transparency for quoted works. Random maintenance outages on weekend with no notification. Notification at 5pm power resumed only to have none... After calling informed ah it's still an outage until 11pm. What a joke of a company. Called to inquire about… Read more
3-phase power which exists next dolr to be brought to me, told I need to pay $550 for application for someone to discuss it, confirm capacity, quote, etc.
Excellent timely service – Called early morning 530 am to report power outage on a Saturday. Technician on site within the hour ! And power back on. Friendly staff who explained the issue. Show details
Worst service provider – Worst service provider, should be no ⭐. Always select weekend for planned outage on "maintenance" purpose. Estimated power on always delays, then delays again and again. Absurd is one place within 4 weeks they need maintain twice. Ausnet has qualifications or not??? Show details
Useless company – What a load of rubbish the outage tracker is an absolute waste of time no clown can even tell you what is the cause of the power outage let alone when we will be getting power back on. Show details
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Nightmare – Unreliable power supply, since last planned maintenance outage on the 28th May 2024 I have experienced 8 power outages, 6 outages in 3 days in August, fine weather conditions - companies notification system faulty, intermittend, non exitent, reliyng on customers to report outages- outage list not updated - making excuses as to causes of outage Show details
pathetic and corrupt – this is a company that was taken over in 2021 by brookfield asset management, That simply put do not spend a cent on the infrastructure ATAll . These [Content Removed] are only in it for profit, this is why the inquest launched back if February this year failed , lining there pockets , and remember there biggest excuse , Demand on grid, with… Read more
highest power prices in the country ! And remember and realise investment group , they invest only for profit , not in upkeep or maintenance! These private priates should be kicked out off this country , and returned to the government to controll and operate ! If not this is only going to get worse . And dont kid yourself every 3party power proivder uses this crumbling infrastructure to supply your home or business! If there is any hope of maintaining any form.Of standard of living , all these types of people and there notion of business ethics has to be kicked rightbup the [Content Removed] and out off this country , but our own government, no matter which side only concern is fir there own pockets ! THIS IS CRIMINAL , Here is a statement of there own : Brookfield Infrastructure operates high quality, long-life assets that generate stable cash flows, require relatively minimal maintenance capital expenditures and, by virtue of barriers to entry and other characteristics, tend to appreciate in value over time.
Our current business consists of ownership and operation of premier utilities, transport and energy, and timber assets in North and South America, Australasia, and Europe. Brookfield Infrastructure also seeks acquisition opportunities in other infrastructure sectors with similar attributes.
Just a bad joke – This lot repeatedly turn my power off for a whole day. It's like I live in the Congo. Middle of winter and power off again from 8 am to 4 pm. They offer such helpful hints like go a visit friends and family for the day. Well, that's not an option for me. The worst treatment of customers ever. Show details
AUSNET IS THE WORSTTTT – Power just randomly turned off 2hrs ago...walked into the street and they are working on the powerlines..fair enough..I asked when will I get power back? "Around 4-6hrs" [Content Removed] NO NOTIFICATION OF ANY OUTAGE FOR MAINTENANCE AT ALL. People do wear heart monitors and use breathing apparatus you bunch of incompetent [Content Removed] AUSNET… Read more
FIFTY THUMBS DOWN WORST ELEC COMPANY IN THE WORLD. INDIAS WORST ELEC COMPANY ACTUALLY PROVIDES BETTER SERVICE
AusNet is a TERRIBLE company!!!!!!!!!!!!!!!! – Dear All, we all share anger and disappointment with AusNet company!!! Totally DISCRACEFULL service!!!!!!! I STRONGLY SUGGEST TO WRITE ALL OUR COMPLAINTS TO Victoria's Ombudsman! Victorian Government needs to take actions immediately!!! Electricity is an ESENTIAL SERVICE not luxury!!! AusNet Denyes essential services to US to Victorians!!! WE MUST PROTEST!!!!! Show details
Charged $776 to flick a switch – On the 2nd of January Ausnet contacted and advised me that they had to disconnect my house from the grid due to damaged wiring onsite. I than begun calling around to see if i could find any sparky who wasn't on holiday who could help. 24hr later i was about to get someone out to fix the issue. The sparky then contacted Ausnet to get the power… Read more
reconnected. After a few hours Ausnet turned up and reconnected the power.
Three months later i got a charge on my power bill labelled "Ausnet Quoted Charge". It turns out Ausnet had decided to charge me $776.01 to turn the power back on. When i contacted Ausnet directly they basically refused to talk to me as they don't deal directly with customers. They refused to supply any form of itemized breakdown of the charge. $776 is not a small number but unfortunately us homeowners are locked in. We have no say in these charges, nor do we have any choice in who services the power grid. As Ausnet's Product Review score is 1.2 star, no one would opt to be with them.
Disgraceful company, no communication and activielly hostile to it's own customers.Beyond useless – 1 star isn't low enough. Never in my life have I dealt with a worse company. Absolutely useless, constant power outages and never can they ever actually give proper information when they happen. Last major power outage in victoria especially their response was beyond despicable. PRetending on their facebook like they were actually communicating,… Read more
telling us to go to outage tracker that did not work. They are the most orwellian company I have ever seen, they should be shut down and the government should take control of our infrastructure again. Privitization and neoliberalism have failed miserably.
Long Term poor maintenance performance – Multiple power outages throughout the year due to poor maintenance of trees over lines. Situation is worsening year to year Show details
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Seriously. Again! A little bit of rain and omg, you can't handle it. You are thieves. Definition… Read more