often drop out, was ok a couple of years ago when i first started with them but got slower and slower, complained three times 2019 but no good, the last tec i got a women told me the problem was my computer was to old, what rubbish my computer has had a major refurbish and is loaded up with good gear, now with tangerine and the speeds are amazing .
No internet for 2 days
No communication re notice of outage
My phone call 32nd in line before being answered
Asked to speak to senior manager when call finally answered. Told no one available but request would be given a high priority. Still waiting
Great Aussie service
Speak with Australians who care about their job & company, Aussie NBN Broadband provide a great service which is reliable, constant & no buffering experienced. Their pricing is reasonable & they provide timely notifications.
Don’t Believe The Hype - Stay Away!!!
Easily the worst NBN telco provider I have EVER used. Wanted to cancel as hadn’t been over 2 weeks with no activation upon signing. Eventually cancel and then they charge me a months fee (after cancellation). Said no pro rata refund as I should have asked for that on the cancellation call. Who does that?? AussieF*******Broadband is who!!
You have been warned.
All good we are so happy with the NBN it's very quick and can't ask for anything better Aussie broadband is the best keep up with good work thank you
This is perfect
Very reliable and have had no issues I'm very happy with my service the maintenance is quick and fast was done in the middle if the night . Thank you a
Don’t do it !!
When we signed up with Aussie broad band about a year everything was good , now either we have no internet , slow internet, internet drops in and out, a number of people keep ringing up with the issues and they keep saying they have a team working on it, even myself I have rand asking for accounts to ring me as we are all paying full price for a service we are not receiving, you get told we can't get through we will get someone to call you back and no one does , the service is rubbish after 6 months, if I could get another provider I would defiantly Change
- Verified customer
We recently connected to the NBN via Aussie Broadband. This process aeemed daunting but went extreme
The service has worked extremely well with good streaming and download speeds which meet our expectations. The plan we are on is affordable and realistic.
Internet too slow to use (not an exaggeration).
I signed up for Aussie Broadband at the start of the year. It seemed pretty straightforward in that regard. Once we got connected, the speeds were fine. Then it nose dived. It's been so slow over the last months that it struggles to open Gmail. The speed tests showed of around 1/2mb down and 0.09 up. Eventually it got so bad that it couldn't even run the speed test. I have had to use my phone as a hotspot every day. No solution was given. They didn't even give us a discount. The customer service is polite but kind of unhelpful (I'm sure its not the operator's fault).
We had to ditch it to move to Telstra.
Proof that internet access doesn't need to be difficult or expensive
Making any change with Telstra has always been a complete nightmare from beginning to end, which ironically made me dread leaving them. Finally bit the bullet and opted for a much better deal (much more GB for much less cost) with Aussie Broadband. Excellent customer service, totally seamless switchover, and no problems ever since. I wish we'd changed years ago.
- Verified customer
Customer service is top quality
Spoke to one of your technicians Jacob on the phone for over 40 minutes, brilliant help all the way through very cheerful and extremely patient. We tested everything we could to see what the problem is and in the end lodged it with Telstra. Couldn't be happier with the customer service provided. 10/10
Thank you for providing great help and excellent people to deal with
Very fast no issues. Great customer sevice!
We changed over from Telstra after having router problems moving interstate. Telstra couldn't fix the issue even though it was there issue so we looked for another company. After reading reviews and goinf for Aussie we have had hassle free fast internet that services 3 adults, teenagers and youngsters all at the same time.
Very happy so far thanks Aussie!!
Hi am very happy with aussie broadband. Customer service is prompt no waiting. No problem with internet connection. The only hassle was getting telstra over about 3 weeks and 3 appointments to connect the phone line. But once that was finally done aussie broad band has been great. And i will recommend them to anyone.
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