Aussie Broadband ADSL

Crap service – Will not stay connected keeps coming up with loading day ore night watching a movie and it’s like someone has turned it off so you have to start all over again happening all the time. I can't get them to sort it been on the phone numerous times but no result. Show details

Billy the monk – I’ve never dealt with a more patient, thorough, easy to understand, and happy to help person on the other end of customer support. Billy could be a monk if he decides to be, he has the calm and patient demeanor to be one. Some people are inherently completes and finishers and Billy is no exception, he went the extra mile, took mental note of the… Read more ·  1

purpose for my service at this address and later configured the settings so I could access the video feed remotely. If he wasn’t fully present during this troubleshooting, I’d have to make a second call and troubleshoot what he did proactively. Thank you again Billy!

Great Service Provider – I’m very happy to have found a great, reliable service other than the ‘big telcos’ The transfer to them was quick and easy, and is great to be dealing direct with a local company . Email communication is efficient, and in person phone support friendly and helpful, explained things well, and am not on hold for ages ! Oh and price is competitive too. Would highly recommend for anyone thinking of changing .  Show details ·  1

After a terrible experience with another provider, Aussie Broadband came through – Very happy to have worked through issues with Aussie Broadband after a nightmare experience with another provider. Aussie helped solve our issues with the NBN and we are now experiencing no dropouts and great bandwidth. Show details ·  1

Absolute crap keeps dropping out and can’t get them to sort it been on the phone many times no results – Will not stay connected keeps coming up with LOADING day ore night watching a movie and it’s like someone has turned it off so you have to start all over again happening all the time  Show details

Its good, but at times it slows down – When your on the internet its great until it slows down.When you check the speed it is not as it should be .Living in the bush its still ok. I must say that the I am very happy with the team when I have a problem. At least they listen to you and help when needed. Show details

to slow – often drop out, was ok a couple of years ago when i first started with them but got slower and slower, complained three times 2019 but no good, the last tec i got a women told me the problem was my computer was to old, what rubbish my computer has had a major refurbish and is loaded up with good gear, now with tangerine and the speeds are amazing . Show details

Best service ever!! – I’ve finally found the best service!! Always know when planned outages will occur, dropouts are minimal and when they do, recover very quickly. Staff are super responsive, friendly and knowledgeable. Show details ·  1

an aussie company thats got it's game on – used them before , wasn't disappointed then . same result , fast service ,helpful staff that i can actually understand (i know right )and keeping it all in Australia ..home grown goodness that keeps Aussies employed  Show details ·  1

More than happy – Constant promised speed. The best price for an unlimited service. The one drop out that has occurred was remedied by customer service immediately. Could not be happier with service and deliy Show details ·  1

Customer Service – Very easy to contact and support team is very helpful . New to Aussie Broadband I wanted to confirm my first billing cycle. It was explained professionally and clearly. Glad I chose Aussie Broadband Show details ·  1

We love Aussie Broadband – Although we are only newly connected we have had no dropouts and the initial connection problem was swiftly and pleasantly dealt with. They were also happy to give us a credit to cover the early problem. Show details ·  1

Puts the other Telcos to shame – Very happy, any probes Aussie help straightaway, not like the others where you have to wait days or say case manager will ring you and dose not just keep giving you the runaround. Not Aussie on to it straightaway and you can understand them. Show details ·  1

Great Company to be part of – Have been with Aussie Broadband since it's takeover from Broadband Anywhere. Must be over 15 + years , Never had a problem. Easy to communicate with when needed and that's not very often. Highly recommend. Show details ·  1

Wonderful – Absolutely amazing and the staff are wonderful and always happy to help and wont quit until your issue is solved. No matter how big or how small the problem my be. Show details ·  1

Aussie Broadband I'm sharing the love :) – We decided to change to Aussie Broadband a few months ago because we were fed up with our 2 previous "major" internet suppliers who used to be wholly Australian but are now sending all support ect overseas so they can make more money with cheap labour whilst customers suffer and extorted out of their money. To deal with overseas people creates an… Read more ·  3

endless stream of frustration, charges that are not yours and months of rubbish, taking to endless different people with endless broken promises and that's just the start of it. I wanted to deal with an Australian company that employs Australians that I can chat to if needed and get any issues sorted out in real time. I joined up and since have had fantastic internet, and ZERO yes zero frustration and zero problems. Very very happy chappies here.

This is great works so well – We have had no lagging at all since joining Aussie it’s great we couldn’t even get our smart tv to connect before joining I just love it .We have had no issues at all I would and have recommended Aussie broadband to many people in my area. Show details ·  1

Where have you been all my life – I am bursting with internet joy. After being with another provider where their well meaning staff struggled to understand my internet issues I have found Aussie Broadband Australian based staff so so easy to talk to. A recent nbn issue unrelated to Aussie Broadband was resolved so easily by the AB representative. I very much encourage everyone to sign on. You won’t regret it. Show details ·  1

Surprisingly Happy – Was very surprised at the speeds and stability I have received, Aussie Broadband are a must have provider and show up the big mainstream suppliers as far as I’m concerned. Show details ·  1

Works for me – I have been running Aussie for a couple of months and no problem at this stage. The billing information is good and gives you plenty of notice as to when it's due so no surprise Good onya guys Cheers Bob Show details ·  1

3P Service: Prompt Pleasant & Prepared Have had little need to contact but service is professional – Connection is very dependable and have not experienced dropouts or slow speed concerns Have had no issues . Waiting for listing on ASX. Positive move would be good news for investors amongst the doom and gloom at present. Show details ·  1

Was easy to connect, hasn't faulted yet. Staff very helpful and supportive – i haven't experienced any dropouts or trouble of any kind. I found the staff very knowledgable and helpful. I am very happy with the speed , I wasnt going to join NBN, but Aussie broadband have made me happy that I did. Show details ·  1

Beats anything mobile on offer – Delivers exactly what was advertised. Speed test shows consistently close to 100 MBit/s down and 40 up. Multiple video conference streams in a home office/school situation and collaboration on large documents just work. Show details ·  1

Incredible but true – I called Aussie broadband. I spoke to a person. The person was in Australia. I had internet one hour later.I have been with Telstra, and belong previously. Game over Telstra. Show details ·  1

Top marks Aussie Broadband! – Great service from a Call Centre in Australia answered within three (yes 3!) minutes by Australians. Prompt and efficient. Helpful and informative. Now that's what I call good customer service. Show details ·  1

Great internet for all our family!!! – We have 3-4 devices going at once with our family and have never had an issue. Great speed and have never had an outage. Great service and easy to use App. All required maintenance seems to be done overnight so it doesn't affect us but we are always well notified before hand. Show details ·  1

The best carrier I have ever used – I have been with Aussie for over two years & have had very few dropouts. When I have Aussie has sent me a text saying they are aware of the problem & it will be fixed ASAP & they have been. I find the service very reliable & dealing with the company is a breeze. A big plus is all contact is with Australians who speak Australian. Show details ·  1

Fantastic ! – Very reliable , fast , never dropped out so far . No issues at all to deal with. From the first minute of installation it has been extremely good . Also impressed with their communication to their customer and their ongoing good work for further improvements . Show details ·  1

So Easy!!!! – I have had no major problems since joining Aussie. One minor problem was corrected immediately. It was so good to speak to someone in Australia who was very easy to communicate with. Problem fixed immediately. Show details ·  1

Best internet company I ever used with the bonus of all Australian operators with fluent English, yay! – Excellent service with an easy sign up and move over policy. All Aussie operators which especially helps when speaking with technical support. Efficient and well communicated customer services with the bonus of supporting the Australian workforce. Show details ·  1

Internet Service – It is great we don't have that much problem regarding the connection. Sometimes we experience a slow internet/nothing at all. We are happy the services and they are honest, local people to talk too and very-very helpful to us if we have some issues. We thankful the Aussiebb keep the good job mate. Show details ·  1

Great internet – Service is good and staff are great helpful friendly and you can understand what they are saying I would highly recommend them after me previous service who over charged me and were rude Show details ·  1

Appalling Service – No internet for 2 days No communication re notice of outage My phone call 32nd in line before being answered Asked to speak to senior manager when call finally answered. Told no one available but request would be given a high priority. Still waiting Show details

Great Aussie service – Speak with Australians who care about their job & company, Aussie NBN Broadband provide a great service which is reliable, constant & no buffering experienced. Their pricing is reasonable & they provide timely notifications. Show details ·  1