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Aussie Broadband ADSL

Aussie Broadband ADSL

3.6 from 41 reviews

Don’t Believe The Hype - Stay Away!!!

Easily the worst NBN telco provider I have EVER used. Wanted to cancel as hadn’t been over 2 weeks with no activation upon signing. Eventually cancel and then they charge me a months fee (after cancellation). Said no pro rata refund as I should have asked for that on the cancellation call. Who does that?? AussieF*******Broadband is who!!

You have been warned.

Value for Money
Transparency
Customer Service
Start DateFebruary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi Shane, we're sorry to hear that you have had a bad experience. It's certainly not something we want our customers to experience. I will send you a PM to investigate a bit further for you. Cheers!

Fast and great customer service

The Aussie broadband is actually very good it provides fast speeds for adsl i had one problem with the internet and they fixed the internet it now time i love this provider will never swap

Value for Money
Customer Service
Start DateSeptember 2018
1 comment
We love having you as a customer too! Thanks so much for leaving us a review. Please let us know if you see anything that we can do to improve the customer experience. Cheers!

Fantastic

All good we are so happy with the NBN it's very quick and can't ask for anything better Aussie broadband is the best keep up with good work thank you

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
2 comments
Thanks so much for the review Tuffnut. We're glad that you're enjoying our service. If you see anything that we can improve, please let us know. Cheers.Thank you for the best service I ever had

This is perfect

Very reliable and have had no issues I'm very happy with my service the maintenance is quick and fast was done in the middle if the night . Thank you a

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
1 comment
Fantastic to hear that you're happy with your service and thanks so much for the review. If you see anything that we can improve, please let us know. Cheers.

Services

Very good once it dropped out no issues with the service.
Great service with everything. Much better than the last provider I had
I was continually ringing them because my internet wasn't working

Connection TypeADSL/ADSL2+
1 comment
Great to hear that your dropouts have improved. We're glad you're enjoying our service, please let us know if there's anything we can do to improve your experience. Cheers, Mel

Don’t do it !!

When we signed up with Aussie broad band about a year everything was good , now either we have no internet , slow internet, internet drops in and out, a number of people keep ringing up with the issues and they keep saying they have a team working on it, even myself I have rand asking for accounts to ring me as we are all paying full price for a service we are not receiving, you get told we can't get through we will get someone to call you back and no one does , the service is rubbish after 6 months, if I could get another provider I would defiantly Change

Connection TypeADSL/ADSL2+
1 comment
Hi Siotatola, this is obviously not the experience that we want customers to have. I'll be in touch shortly to follow it up. Cheers, Mel

We recently connected to the NBN via Aussie Broadband. This process aeemed daunting but went extreme

The service has worked extremely well with good streaming and download speeds which meet our expectations. The plan we are on is affordable and realistic.

Connection TypeADSL/ADSL2+
1 comment
Perfect! That's what we love to hear, Simon. Thanks so much for the feedback. If you see anything that we can improve, please let us know. Cheers

Good provider

I had some initial set up issues but these were sorted out quickly. I was good to speak to someone who could understand the issues and fix quickly

Connection TypeADSL/ADSL2+
1 comment
Fantastic to hear Rod. Thanks for the feedback. If you ever find any areas that need improvement, just let us know. Cheers!

Great all Aussie Company. Get with them

I just want people to know these guys are great. Broad band has never been better. They wont sign you up if they cant offer you good reliable speeds. Great All Aussie company.

Connection TypeADSL/ADSL2+
1 comment
Thanks so much for the review and feedback. We're glad you're having a great experience with our service. Have a wonderful weekend! Cheers.

Internet too slow to use (not an exaggeration).

I signed up for Aussie Broadband at the start of the year. It seemed pretty straightforward in that regard. Once we got connected, the speeds were fine. Then it nose dived. It's been so slow over the last months that it struggles to open Gmail. The speed tests showed of around 1/2mb down and 0.09 up. Eventually it got so bad that it couldn't even run the speed test. I have had to use my phone as a hotspot every day. No solution was given. They didn't even give us a discount. The customer service is polite but kind of unhelpful (I'm sure its not the operator's fault).

We had to ditch it to move to Telstra.

Connection TypeADSL/ADSL2+
1 comment
Hi Patrick thanks for taking the time to review our services and I am sorry to hear about your experience as this is not one we want our customers to have. I would certainly like to investigate this further for you and will be sending you a PM to look into this. Cheers, Tom

Best internet service available, by far

I have nothing bad to say. Perfect connection, amazing speed and great customer service. And the set up was easy too. Ten stars all the way.

Connection TypeADSL/ADSL2+
1 comment
Hi Isaac. F thanks for the review, we're happy to hear your transition was a smooth one and you're enjoying the service. If you have further feedback please let us know as we're always looking for ways to improve. - Cheers, Tom

Proof that internet access doesn't need to be difficult or expensive

Making any change with Telstra has always been a complete nightmare from beginning to end, which ironically made me dread leaving them. Finally bit the bullet and opted for a much better deal (much more GB for much less cost) with Aussie Broadband. Excellent customer service, totally seamless switchover, and no problems ever since. I wish we'd changed years ago.

Connection TypeADSL/ADSL2+
1 comment
Hi CH1 thanks for the review and making the switch to us. That's great to hear that you're enjoying the service and support from our team. If you have further feedback please let us know as we're always looking for ways to improve. - cheers, Tom

All good

We have adsl. The connection process was excellent. We are aged pensioners and were talked through the set up without a problem. All the info on usage is readily available. No drop outs .

Connection TypeADSL/ADSL2+
1 comment
Hi John Champ thanks for the review, it's great feedback for us to hear that our team has been able to help you connect seamlessly. If you have further feedback please let us know as we're always looking for ways to improve -cheers, Tom

Customer service is top quality

Spoke to one of your technicians Jacob on the phone for over 40 minutes, brilliant help all the way through very cheerful and extremely patient. We tested everything we could to see what the problem is and in the end lodged it with Telstra. Couldn't be happier with the customer service provided. 10/10

Thank you for providing great help and excellent people to deal with

Connection TypeADSL/ADSL2+
1 comment
Hi Harrison thanks for the review, and thankyou for the great feedback for Jacob, I will make sure he hears and he will be rapt! If you have further feedback please let us know as we're always looking for ways to improve. - Cheers, Tom

Very fast no issues. Great customer sevice!

We changed over from Telstra after having router problems moving interstate. Telstra couldn't fix the issue even though it was there issue so we looked for another company. After reading reviews and goinf for Aussie we have had hassle free fast internet that services 3 adults, teenagers and youngsters all at the same time.
Very happy so far thanks Aussie!!

Connection TypeADSL/ADSL2+
1 comment
Hi Leonie thanks for the review, we're glad to hear you've made the switch and you now the whole family can enjoy the speeds! If you have further feedback please let us know as we're always looking for ways to improve - cheers, Tom

Fantastic service

Hi am very happy with aussie broadband. Customer service is prompt no waiting. No problem with internet connection. The only hassle was getting telstra over about 3 weeks and 3 appointments to connect the phone line. But once that was finally done aussie broad band has been great. And i will recommend them to anyone.

Connection TypeADSL/ADSL2+
1 comment
Hi Mick thanks for the review and kind feedback regarding our customer service team we very much appreciate it. If you have further feedback please let us know as we're always looking at ways to improve - cheers, Tom

Poor broadband from Aussie Broadband.

We get frequent droputs and very very very slow speeds, especially on a weekend. Often it is less than 1Mbs.

Connection TypeADSL/ADSL2+
1 comment
Hi Anon, thanks for the feedback and sorry to hear about your speeds. Have you been in contact with our tech support team? They are great at troubleshooting and are very persistent when it comes to tracking down things that could be interfering with your line. cheers, Janet.

NBN and Mobile Phone

Hellooo Aussie!
I am getting the first stage of NBN installed around the 20th of this month. which is no problems.
My main question is, Would my wife and I be able to run both our mobile phones off our internet connection. we have the 50/100gig plan and know that we will never over use it between the two of us. Yes, it may seem a waste, BUT this is why I am asking about using our mobiles with it.. I also have a Big Pond / Telstra Wi - Fi 4G Advanced modem. where do I get the Sim Card from to change to Aussie so I can use it on our travels and just away from home ..
Thanking you for your help in Advance.

Bald Max

Connection TypeADSL/ADSL2+
5 comments
Helllooo Bald Max! Unfortunately mobile data and internet data run on two different networks so you can't share them across. But you certainly can get sim cards from us - I'd suggest giving the sales team a call on 1300 880 905 to order. cheers, Janet.Oh Darn! So will i / we be charged more to use our mobiles on the internet? Something i was NOT Looking forward at having to do!! If I can't I can kiss at least 40Gig Goodbye which would be Wasted money to us. But, if we can buy a sim and not pay an extra 30 or 40Gig, JUST for them We will be Happy! To me it would be a crazy idea having to do it that way as it would be costing us roughly an extra $$$, and something we cannot do being pensioners! Cheers, Max & Janet.Hi Max, maybe I have misunderstood you, you can certainly hook your phone up to your wifi at home if that's what you mean? cheers, Janet

I love Aussie BB

Unlike most other businesses they display their phone number predominantly on their website. I don't have to play hide and seek to find it! They answer quickly and give friendly helpful service. A great local business.

Connection TypeADSL/ADSL2+
1 comment
Hi Delores thanks for taking the time to review our services, we're glad to hear we have been able to help you out with transparency. If you have any further feedback please let us know as we're always looking at ways to improve - cheers, Tom

Fantastic Service..AGAIN!

I have been an Aussie Broadband customer for several years and have always found them helpful and true to their word but today they exceeded all my expectations. We were the target of an IP attack and as soon as I contacted their technical support team they immediately made all changes necessary to protect our connection and had us back up on a new connection within 10 minutes. I cannot thank them enough for their help and would not hesitate in recommending them.

Connection TypeADSL/ADSL2+
1 comment
Hi TigerKing thanks for the review, we're glad to hear our support team have been able to assist you and make things simple! If you have further feedback please let us know as we're always looking at ways to improve - cheers, Tom

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