Aussie Emergency Glass
3.9
33 reviews
PositivevsNegative
73% · 249 · 27%
Return Claim MadeYes (2) · No (4)
Product Quality
1.0 (2)
Job Satisfaction
1.0 (3)
Brand Manager for Aussie Emergency Glass? Claim your listing.
Reviews
Peter F.
More
0
More
I called, I booked, no one ever turned up
As the title said I called I talk to the guy he said somebody would turn up on Monday it’s now the following Monday and nobody ever turned up nobody ever called. I hope you have better luck than I didMoira South East Queensland, QLD
VerifiedMore
0
More
Shocking service, dishonest conduct
Over the phone and in a text, we were quoted to replace 3 panes of glass. Aussie Emergency Glass came out and only changed 2 panes. The repair guy said that he would come back when the roof is dry. A month passed, then the office called and said that we owe them the full amount of $895 and that we have not paid. My husband reminded the office that they still have to install the third pane. The guy flatly refused to believe that they still have to change one more pane. He was extremely rude . Eventually, after we forwarded his old text to him, he said he would divide the amount owing, and we must pay for two, but they would not be coming back to complete the job. Show detailsJoanne L. South East Queensland, QLD 5 posts
More
0
More
shocking service, Do not use this company, read all other reviews, bad service from the start
Called them Monday spoke to the owner [Name Removed], the owner said we will be there tomorrow, they never came, called them day after they said we don't have a job sheet for you, booked in again for 2 days time once again no show, we called them yet again she said "that's funny we don't have a job sheet for you" i couldn't believe what i was hearing, it certainly isn't funny from our end the huge glass door is caving in, we had massive hail storms rip through cutting power for 3 days and downing every tree in our street and she thinks its funn... Read morey. The ladies in the office are so dam rude [Name Removed] and another lady, they just try and tell you anything to get you off the phone including "we cant hear you sorry" I can't say enough about this company just avoid all the heartache and trauma they give you and go elsewhere. eventually we got it done 5 days after it shattered, And they call themselves emergency glass. What rot!!!!!Erin & Tom L. Sydney, NSW 2 posts
VerifiedMore
0
More
Do not use this company
This company left my home in an unsafe state for 10 days - leaving glass shards exposed & would not come back to the premises to fix to a safe sate after payment and complaint was made to [Name Removed].They sent a dodgy installer who could not fit the glass correctly. He shoved screws into our sliding door to cover his mistakes after breaking part of it.
They had 3 chances to fix - they lied throughout entire process. They made us wait 10 days based on two different stories, one from installer and one from office -he installed a cheap pi... Read more
ece of plastic purchased from Bunnings which was not suitable for its use and broke it when trying to repair - he wasnt qualified for this type of work. [Name Removed] works at the company and writes her own reviews on google which is against their policy. They should be closed down.Brendan South East Queensland, QLD 4 posts
More
1
More
Deducted money before the job was finished
Aussie Glass quote me a job over the phone, wanted Credit Card details before coming out. Still haven’t finished the job to my satisfaction but the have taken the money. They will tell you what you want to hear over the phone, when they come to the job it’s a different story. Show detailsChristina South East Queensland, QLD
More
0
More
Double paid
I accidentally double paid for my glass repair, I have tried for 6 months to get the money returned as I had already paid for the service rendered, the owner is greedy and slimy, he won’t answer phone calls or emails and is refusing to acknowledge the problem - Avoid This Company At All Cost!Expensive, Unreasonable and a total rip off! Show details
Gabrielle South East Queensland, QLD
More
1
More
Totally unethical in their pricing and practices
I had a break in and needed a small pane in a french door replaced on Saturday morning - cost $1295. I was unable to attend as I was moving house. A second pane same size glass had to be replaced on the following Monday, total - $300. Then I made a mistake (stressed) and paid the second invoice again after the company had already debited my credit card. They would not refund the overpayment but rather raised an annexure invoice for the extra $300. I am devastated as I do not have an income and to be so blatantly ripped off is terribly upsetti... Read moreng. I hope this company gets what it deserves - NO CUSTOMERS. By the way the window pane was very small it was an eight pane french door. The insurance also did not cover the glass but they said this company is known for its overcharging . TOTAL RIP OFF DON'T USE THEM.Brendon
More
1
More
Emergency glass repair takes almost 1 month
Please don't use this company if you have an emergency, recently took 25 days to replace a broken window of my home. First quoted over the phone when booked, took credit card information and charged card before anyone had been near my house. When the guy came several days later, was told it needs hardened glass because it's a special thickness, so another $100, but this has get it made so he will be back, (me thinking later this afternoon) when 2 days later still hadn't come back ring head office and they informed me it takes 7 days to get ... Read morethe glass made, and he will be back when it's made. 14 days after initial contact turns up unannounced, to finally fit window, and smashes the glass, so it's another 7 days, 8 days later ring to see where he is, he will be out in 3 days, finally turns up with window and someone else who looked like they actually knew what they were doing and fitted the window. Terrible communication from this Company will never use again, stay away from them.Unhappy
More
0
More
A big difference
Recently my brother had a health problem and I needed to replace a small window in his flat. I called this company and received a quote for $550. Upon speaking to my other brother he said this was quite high for the work required. I then clarified the smaller dimensions and that the window was beaded not puttied and I received the terse response - same price as above. I have since received an alternative quote for the same work which came in at $185.00. Needless to say we will not be using this company. I understand there is a labour cost, but the materials for this job are minimal and the time required is also very minimal.Jess
More
1
More
Amazing company!
They are professional and cheap. The staff are helpful and have great customer service. Will use them in the future for all windscreen replacements.Marty
More
1
More
Great company
Good service great prices and get the job done ASAP I would not use anyone else I never had problemTee
More
1
More
Great glass company
Couldn't have ask for a better serviceFriendly and knowledgeable team of glass repairers.
Get in and gets the job done
Angela Marie 2 posts
More
1
More
In a time of broken glass crisis you need to call these guys
Easy to communicate with and prompt reliable service and good valueThey had the job done fast and I even got to work on time.
Very satified
Britt.C Southport
More
1
More
Absolutely amazing!
Absolutely recommend these guys highly best glass company definitely using Aussie emergency glass all the time will be using them again!! Thanks guysGman
More
1
More
Aussie Emergency Glass to the Rescue
AEG came to my rescue when I whipper snipped a rock through a clients window on several occasions. Thanks will definitely use againMagnetiteAGG DoorsAustralian Moulding & Door CompanyA&L WindowsNu-EcoHappy TintEmpire Window FurnishingsAlutechKNA SecurityJason WindowsCrimsafeDoors PlusSteel-Line Garage DoorsWideline Windows and DoorsB&D Doors and Openers
Compare best Door & Window ShopsQuestions & Answers
No questions yet
Details
Extra Information
Brand Manager for Aussie Emergency Glass? Claim your listing.
Magnetite
AGG Doors
Australian Moulding & Door Company
A&L Windows
Nu-Eco
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.