Totally unethical in their pricing and practices
I had a break in and needed a small pane in a french door replaced on Saturday morning - cost $1295. I was unable to attend as I was moving house. A second pane same size glass had to be replaced on the following Monday, total - $300. Then I made a mistake (stressed) and paid the second invoice again after the company had already debited my credit card. They would not refund the overpayment but rather raised an annexure invoice for the extra $300. I am devastated as I do not have an income and to be so blatantly ripped off is terribly upsetti...ng. I hope this company gets what it deserves - NO CUSTOMERS. By the way the window pane was very small it was an eight pane french door. The insurance also did not cover the glass but they said this company is known for its overcharging . TOTAL RIP OFF DON'T USE THEM.
Emergency glass repair takes almost 1 month
Please don't use this company if you have an emergency, recently took 25 days to replace a broken window of my home. First quoted over the phone when booked, took credit card information and charged card before anyone had been near my house. When the guy came several days later, was told it needs hardened glass because it's a special thickness, so another $100, but this has get it made so he will be back, (me thinking later this afternoon) when 2 days later still hadn't come back ring head office and they informed me it takes 7 days to get ...the glass made, and he will be back when it's made. 14 days after initial contact turns up unannounced, to finally fit window, and smashes the glass, so it's another 7 days, 8 days later ring to see where he is, he will be out in 3 days, finally turns up with window and someone else who looked like they actually knew what they were doing and fitted the window. Terrible communication from this Company will never use again, stay away from them.
A big difference
Recently my brother had a health problem and I needed to replace a small window in his flat. I called this company and received a quote for $550. Upon speaking to my other brother he said this was quite high for the work required. I then clarified the smaller dimensions and that the window was beaded not puttied and I received the terse response - same price as above. I have since received an alternative quote for the same work which came in at $185.00. Needless to say we will not be using this company. I understand there is a labour cost, but the materials for this job are minimal and the time required is also very minimal.
Couldn’t ask for more!
After a storm swept through and damaged some of our windows, called the people from Aussie Emergency Glass and they couldn’t be more prepared to help.
They stated when they could get there and how long it would take.
Spot on, great service and everything was done on time!
Couldn’t as anything more from a company!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.