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Aussie Garden Centre

Aussie Garden Centre

 Verified
Aussie Garden Centre
1.5

55 reviews

Positive vs Negative
11%89%
55 reviews
1 Nick  · Dodgy Company – I paid for an order with no response. You can't even contact them. Stay away.
5 Lill H.  · purchased product – it arrived when they sad it would and product better than i expected
1 Alex  · Accurate reviews – Poor set up and poor communication. As others have written AVOID
1 John  · Did not deliver product or return emails – Order number 8190 Did not respond to update of delivery. No tracking number. Money taken from account.
1 Marc  · Never received order! – Never received order. Never responded to emails. This is theft.
1 Marie  · Order #7659 not received & no response – Ordered early May, no response to follow up emails. Not great with no contact number.
Tony J.
Tony J.2 posts
 

No reply, after paying, the website became unavailable – I sent enquiry email but I couldn't get any tracking info nor reply. My order no. is 8654. Full refund please.

Russel Pistun
Russel PistunVIC4 posts
 

Doesn’t actually seem to exist – Like most of the other reviews here, I also placed an order weeks ago and have received no follow up info beyond the initial confirmation email. I’ve tried emailing and submitting a message through their on-site contact form with no reply. Others here have speculated that it’s a scam site, although I don’t seem to have actually been charged. Either way, this site is worth avoiding!

Christine S.
Christine S.QLD5 posts
  Verified

Coffee Urn - no show – I ordered a coffee urn on 1 September. On 18 September early morning I emailed the company. No response. I have paid through paypal. Having read other reviews I am beginning to accept I have been scammed. Just sorry I didn't read these reviews before I paid.

Positive reviews

KerrynS
KerrynSWA2 posts
  Verified

Worth a try if you love your plants – I was pleasantly surprised that they don't smell horrible, when I opened the packet. Glad I can reseal it, too. Too early to say what effects they have on my plants as yet.

Maree FISHER
Maree FISHER
  Verified

Perfect for azalea lace bugs – These Confidor tablets are perfect to treat my azaleas for lace bugs. They are so simple to use and last for up to six months. Being a systemic product there is no over-spray or wastage. Had some a few years ago was unable to find them in shops, so was happy to find them on this site. Prompt delivery in time for spring.

Graham
GrahamWA6 posts
  Verified

Happy with purchase – Great service product appears to work well, needs testing on chilly thrips next spring. Good price fast delivery. Happy with the service. Would recommend seller and product.

Negative reviews

sam
samNSW
 

What a load crap – I ordered 3weeks ago order#8628 NO RESPONSE , NO REPLY TO EMAILS, NO PHONE TO RING , NO PRODUCTS. I wish a read the reviews before placing the order. This place looks like a scam!! will have to take this further..

Mel
Mel
 

Order not fulfilled – I placed a order and payed with PayPal on the 3/09/23.. took my money and not heard a thing from them I have emailed many many times with no reply… feel really ripped off by this company.. SCAM…

Amanda
AmandaQLD
  Verified

1 MONTH & NO DELIVERY. WOW THESE REVIEWS REALLY WORRY ME!! – Holy dooley I'm now worried. Today is 12th Sept 2023, on the 11th of August 2023 I placed an order for $49.94, I have confirmation from the bank that charges came from my account. Bank reference: "SP AUSSIE GARDEN CEN WAHROONGA" Status "Processed", so there's no grounds for dispute from vendor here. I used vendor's web based "contact form" today… Read more

to chase up my order. God I hope they at least email me back. At least I can use these reviews kindly provided by others, to have the NAB process a dispute of charges.

It could be that this company isn't Australian and is based offshore. Given the non "Garden Centre" products being offered, it looks like the standard mixed warehouse of cheap stuff ex Asia, those operators have flooded the market here in Australia. This would explain why their website URL is a .com and not a .com.au to have a .com.au you need to be an Australian ASIC registered business. To hold Australian merchant facilities you need to disclose a lot more information on your website as to your business' identity than these folks have. I have no doubt these guys are based offshore and therefore hold merchant facilities outside of Australia. Therefore it's HIGHLY LIKELY this is a scam. Let's see if they reply to my email, if they don't reply to my email then there's the confirmation it's a scam.

So, it looks like the vendor responded to negative feedback on here only a few days ago. Given the vendor is likely reading this....... please reply, reply, reply, reply, reply to my email, email, email, email within 48 hours to avoid a dispute being lodged with the NAB and the money recovered via your merchant facility. I'm not checking back here for your response, so you will need to reply to my email given you provided the form to do so.

Recent reviews

NICO
NICOVictoria2 posts
 

Order #8519 confirmed – Never received my products after 3 weeks now Email them 4 times but NO answer, No phone number to call... Lost $50 - This is a SCAM - DO NOT BUY ANYTHING FROM THEM

Aussie Garden Centre
Aussie Garden Centre    

Hi Nicolas, your payment was not captured… Read more (+1 reply)

Richard S.
Richard S.NSW2 posts
 

Order #8447 never delivered – Ordered the product 3 weeks ago and paid through PayPal same day. Got confirmation of the order but nothing more. Have since sent emails without response and asked for a full refund and as there is no telephone contact, I can’t follow it up.Just hopeless

KDSB
KDSB
 

Does not answer emails – I’ve tried to get in contact with this store to get an update on my order. No one returns my emails. I’ve requested to have my order cancelled- just sent another email. So frustrating and such a waste of time!

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Whitney
WhitneyQLD2 posts
 

Cant give 0 heres one for my review... WARNING SCAM SITE – Not only will you not receive the product you also will be ignored any emails messages etc are pointless nearly 2 months after order was placed I'm yet to receive the product or have any of the enquiries answered It's a waste of time n effort n stress as id suggest changing all passwords etc on billing thanks alots for a whole heap of losses on my end bunch of grubs

disgusted
disgusted
 

Customer Service is a disgrace – I recently an item from Aussie Garden Centre over 2 months ago . I still have not received the product and after multiple attempts of online enquires there has still been no respsonse. There is no number to call them. I have even tried reply email to the "thank you for your purchase" email I received. They don’t respond to ANY communication which is very frustrating!! I will not order anything from them ever again.

Aussie Garden Centre
Aussie Garden Centre    

Hi Wayne, sorry to hear you had trouble with… Read more

Bonnie
Bonnie
 

Scam, beware – Order #8393. Wish I had read these reviews earlier. No details of shipping, no communication, but payment made. Requested refund via website. No contact details but an email, no confirmation that email was even sent. Disgraceful.

Grapeape987
Grapeape9874 posts
 

Aussie Garden Centre is a SCAM – order placed more than 3 weeks ago and no delivery. Queried where the order was over a week ago and no reply. This is clearly a scam so avoid at all costs unless you are happy to throw your money away.

Dean
DeanVIC
  Verified

No response or action - waste of my time! – From the time of order, no response or action to my order - luckily paid via PayPal & incurred no loss - just a waste of time & effort!

BeAware
BeAwareQLD2 posts
  Verified

Items never arrived - numerous emails not responded to. Possible SCAM website – Order #8020 on June 26th. 2X 5lt roundup order $238.65 Not delivered! Numerous emails not responded to. Refund request unanswered! Possible SCAM website!!! Read reviews before ordering ANYTHING from Aussie Garden Centre. #aussiegardencentre Still waiting for refund….

Aussie Garden Centre
Aussie Garden Centre    

Hi John, you should have received an email… Read more (+1 reply)

Bruce D.
Bruce D.NSW5 posts
 

Communication hopeless, goods never delivered – I placed an order for 5 litres of roundup on June 17 (order #7945). This was confirmed by an email from the Aussie Garden Centre on that day saying "We're getting your order ready to be shipped. We will notify you when it has been sent.". I sent an email on June 24 asking when it would be delivered. This was 4 days ago & I have not received a… Read more

reply. It is now 11 days since a put in a very simple (1 item) order and I still have not received the item.

Customer
CustomerSA5 posts
 

ABSOLUTE JOKE, SCAM COMPANY – Made an order over a month ago, never received it, no reply to multiple emails sent, tracking doesn’t work, and they have taken out the money! DONT USE THEM

Aussie Garden Centre
Aussie Garden Centre    

I'm sorry you've had an issue with your order. Do you have an order number you can provide?

Garry K
Garry KQLD21 posts
  Verified

Hopeless – Ordered a product paid and got a confirmation, chased the order a few days later, was told to download an app why!! everything else I buy on line comes with tracking info, I asked what was going on and was told my order had been cancelled and my money returned have not seen the money yet!! my guess. not fact just my opinion is they advertise… Read more

products they don't have so they can hang onto your money, but if you blow up they cancel the order and maybe return your money I won't trade with them again no transparence in my opinion!!

Aussie Garden Centre
Aussie Garden Centre    

Hi Gary, as communities to you in the email.… Read more

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nadia
nadia
 

Order Number #7781 was never delivered or NO email responses – Don’t order as they didn’t fill the order but took payment. They don’t even respond back to your emails even if you contact them via their website. No phone number to call. Please don’t buy from them!!

Marcella
MarcellaNSW2 posts
  Verified

Do NOT order from them… – I purchased a product on 13May, paid express postage and have not received anything. I have emailed them and have had NO response. Do not buy from this website. There are no phone numbers so you cannot speak to anyone. I wonder why……

Aussie Garden Centre
Aussie Garden Centre    

Hi Marcella, you were not charged for this… Read more (+1 reply)

michaels
michaels2 posts
 

Do not buy from here – No correspondence/replies = poor customer service Most likely a scammer given the contact email is used one identified as part of a scam

Aussie Garden Centre
Aussie Garden Centre    

Hi Michael, do you have an order number so we can look into your order?

Elizabeth
ElizabethWA
 

Order not received & No response to multiple emails – Purchase made 5th April No tracking received No replies to to several emails sent Awaiting a response and refund, this company is a joke

Anna
AnnaSA10 posts
 

Item not received – Item not received after 3 weeks, tracking number invalid. Payment has been completed, not bounced or refunded. Sent email and contacted via website. No response. Thought will wait for longer, but looking into previous product reviews looks like there is no point waiting. Respond immediately or there will be consequences.

Aussie Garden Centre
Aussie Garden Centre    

Hi Anna, we've had an issue with Aramex not… Read more (+1 reply)

ehs
ehs4 posts
 

Terrible Service, didn't receive product – I didn't receive the product after 2 weeks, after receiving shipping advice. The tracking number was invalid. No response to my email. I would like a refund. I will report you to the ACCC and office of fair trading if you don't respond ASAP.

Aussie Garden Centre
Aussie Garden Centre    

Hi ehs, in instances like this we recommend… Read more (+2 replies)

Leanne
Leanne
 

Be very wary you may get duped – Placed order 5 weeks ago and have not received goods and no response to emails.

Crusty Chops
Crusty ChopsQLD24 posts
 

I wouldn't waste my time – Ordered product waited 5 weeks for delivery 3 emails no response, eventually having to get a refund via PayPal

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