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AusSpecs
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- 7 reviews
- 4 likes
Incredible value and high quality
I have purchased spectacles from AusSpecs now a total of 3 times over the years for my wife and myself, they have a large range of frames to chose from on a very easy to navigate website. Entering your prescription details is made very easy with lots of help if you need it.
My last pair lasted over 5 years and are still like new , today I received my latest pair and the frame quality is amazing for the price paid. The lenses are spot on .This purchase was very smooth however I have had the need for support on a previous purchase and they are very easy to get a hold of on the phone and also reply to emails promptly. Based on our experience I can very highly recommend Ausspecs.
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- 2 reviews
The best lenses, frames and service I have ever had! Will never shop elsewhere again.
I love my new glasses! In every way better than all the rest!
From the first... Brilliant and so helpful.
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- 15 reviews
- 7 likes
New script, as always back to Ausspecs
Been buying my multifocals here for years. Always perfect. Thanks Janet. Oh & with Covid, no delays either. Terrific honest people.
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Hi jbey, thank you so much for your patronage over such a long time, wonderful feedback thank you very much :)
- 2 reviews
- 2 likes
So Happy with my glasses
I have always used my optometrist for purchasing my glasses but lately due to the small range to choose from and then I have to wait anyway for my lenses to be cut and fitted I decided to try online, one of my main prerequisites was I wanted to deal with an Australian business who I could call if I needed to ask question, the owner of this business is amazing and helpful my new glasses turned up today and they are even better than they look online I love them.
Thank You for giving my such great service and from this day on I will never purchase...
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Hi Judi, How can we possibly answer such wonderful feedback, thank you so much for taking the time to share your experience :)
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- 8 reviews
- 3 likes
Perfect! Great glasses, great service
First time using this company and have been delighted with product and fantastic service. Definitely will use again and highly recommend them.
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Hi John, fantastic to hear that we can be of help..cheers and have a wonderful day
Ausspecs have been terrific!
It has been easy to find the Ausspecs store and the range of glasses is wide ranging.
They all have a friendly and comforting manner whenever I have spoken to them or emailed - btw, email replies have been prompt.
I had an issue with one pair of glasses and they without hesitation sent me a brand new pair at not cost to me.
A great organisation to deal with and I definitely recommend them.
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Thank you for your wonderful, feedback, we are so pleased that everything worked well :)
Loose frame & poor customer service
I ordered new frame, they send me loose frame, slips off from my nose & ear. When I contacted customer care, it’s even pathetic and suggesting me to warm the arms and bend it by myself. Very rude behaviour.
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Hello Pawandeep, We are sorry that you considered our reply rude.
Unfortunately with frames purchased on the net they sometimes need some slight adjustments to fit comfortably on your face. This is ...
- 3 reviews
Great quality and service
As a qualified optical dispenser, I am delighted with my new progressive lens specs. I will now order new sunnies too.
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Thank you so much for this good review, it is greatly appreciated :)
- 2 reviews
- 1 like
10 years a customer and wont go anywhere else
styles are on trend and reasonably priced. Cheap in fact compered to w2hat you can buy in stores.
Janet is a whiz at putting your mind at rest and following up on details. 3 phone calls in 10 years, and all enquiries fix before the call is completed. recently put a bomb under Australia Post to get my product in a timely fashion. Many thanks
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Very pleased that we were are able to help. :)
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Customer service is so rude
The customer service is so rude. Actually disgraceful. I asked a simple question, was given the run around. When I question it the response was ubrupt and disgusting.
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Sorry that you feel this way.
I don't just "feel that way" that's how it is.
I asked yesterday if there was any updates on my order because I'm nearing the end of the 14 day working period of which the glasses are supposed to arr...
We have shipped your glasses as promised and you should have received an Australia Post tracking number.
Sorry for any inconvenience this may have caused..
- 2 reviews
Excellent Products and Service
I have bought many types of glasses, readers, driving, distance and sunglasses over more than 5 years. Never a problem. Highly recommended.
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thank you we appreciate your feedback, please have a wonderful day *****
- 2 reviews
Perfect yet again
I have now ordered my fourth pair of glasses, just like the first pair - perfect yet again - rec within 3 weeks, not too bad considering Xmas was in the middle of the production. My wife also now buys her glasses from AusSpecs - happy customers
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Thank you so much, We at AusSpecs wish you a happy and prosperous new year.
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- 11 reviews
- 6 likes
Very happy dealing with them
I had just had a bad experience with multifocals arranged though a retail store of a large optical company which advertises widely in the media, and I managed to get a refund from them. I looked around, and decided to use Ausspecs as I had asked for a copy of my prescription from the other company. I selected the frames I wanted (that was the hardest part) and when entering the prescription the PD was not written down, but with my spouses help we measured that. I finished the details, sent it off and 14 days later in arrived in the mail, and these glasses are great, as well, as saving money. I would definately do it again.
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We at AusSpecs try to go the extra mile to make sure that our clients get the best deal for the least money. we are very happy this all went well for you. Cheers :)
Happiest customer ever
I am beyond thrilled with my glasses I bought them to replace a pair from opsm that cost me 460 and were terrible . My glasses from AUSSPECS r excellent . I’ll be ordering another pair next week and won’t ever buy glasses from anywhere else again . For cost delivery and customer service this company is the best thank u so much
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We are extremely happy to have been able to supply you with glasses that work and you love at a price that everyone can afford.
Thank you so much
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Just a big thankyou
Just wanted to thank you once again for your fabulous service.I don"t know how you manage to source such high quality frames and lenses. My frames of over 10 years are still going strong . This time I went for a different look with photochromatic lenses and I am delighted with the result AND the price.The turnaround time from order to delivery was also amazing especially in these difficult times. Regards Jen
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Questions & Answers
Hello AusSpecs, happy 2020, just wanted to check in to see if there is an ETA on when the website will be back up & running, thanks!
Hi Daniel, A happy new year to you too.
We are sorry for this inconvenience but Its back now cheers :)
Hello , who would you recommend in adelaide sa to do an eye test for glasses ? Also is there anyway I am able to use my existing titanium frames /that were very expensive but light .
Regards Dennis
Hi Dennis - sorry, no idea about eye tests in Adelaide. I'm in Melbourne. I used Spec Savers and they were good. Apparently you can re-use existing frames.
Hello Dennis and thank you for your question.
Being that AusSpecs has been supplying glasses as a third party scenario of over 10 years you can imaging that we get a lot of feedback on which stores are best and which ones, not so much. ...
Read more During this time we have formed the opinion that opsm might be the best for prescription accuracy and customer care. One big difference is that opsm are company owned store (owned by Luxitica ) so their focus is more toward looking after their clients and building a long term relationship. They are generally very helpful in supplying you with a copy of your prescription on request. Still very expensive though. With regard the re-glazing of your "Old Favorites" yes it can be done but the cost is often prohibitive. Unfortunately we now live in a throw away society meaning that for about 1/3 the price of lens replacement you can buy a brand new complete set. Perhaps you could get a quote from your optical store at the time of your eye test before making a judgement call :) All is not lost though, we highly recommend our clients to send their old glasses to Lions Club where they can do the most good . http://www.lionsclubs.org/EN/how-we-serve/health/sight/eyeglass-recycling.php I do hope this helps and you are always welcome to drop us a line here at AusSpecs http://www.ausspecs.com.au/contact.php Best regards BrianHi,
I will buy rimless glasses and would like to find out what Ausspecs rimless lenses quality is.
I used to buy my rimless glasses from Zenni. My recent experience is very bad with Zenni as their polycarbonate lenses keep developing cracks around the bolt holes in 6 months or so, typical problem with rimless glasses!
Has anyone experience with Ausspecs rimless multifocal glasses?
Cheers
L.G.
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Hi Jennifer, Thank you for taking the time out of your busy day to give such lovely feedback :)