Great company to deal with
If in doubt about anything, their communications system works every time.
They are very customer focused.
Have bought a few specs over the last 3 years. So easy and cost effective to have a couple of spares ready to use.
Australian company- important
communication has been in the past(when needed) excellent. Takes 2.5 - 3 weeks from order to delivery. The cost is about 1/3 to 1/2 of retail. Website is easy to navigate. I have been buying here for about 10 years. I was told about this site after paying $700 for a pair of plain jane multi focal glasses from laubman & pank. The same glasses on ausspecs would have cost me $130 at the time. Not something that i have forgotten!
I recommend this company highly.
AusSpecs online means significant savings without compromise in quality.
My wife and I have used AusSpecs for quite a few years now.
We keep returning because we have not had a single problem with the glasses supplied. Vision is always spot on.
The staff are helpful. Delivery time is excellent.
Easiest, best and Australian...
I've had glasses from Auspecs many times over the last several years. Never any issues, always very good value too.
I claim back through my private health insurance which you can't do with many places, but you can with AusSpecs. And they are local too - I'd rather my money stayed in Australia, especially when their prices are fair and service is good.
AusSpecs have contacted me right away after ordering when I didn't get my prescription quite right - they were simply checking to be careful and fortunately they fixed my mistake.
They are good to deal with via email or on the phone, seriously recommended. :)
Don't Buy Glasses Anywhere Else
By far the best place to purchase glasses.
There are hundreds of styles and colours of frames to choose from.
The web site is very easy to navigate and place and order.
Orders are filled promptly and delivered to your door usually for me in one week.
I have never had a problem with any glasses I have purchased even though my scripts are not straight forward, weather it is readers or driving I have both.
Excellent, honest service
Good range of products, very honest dealings ordering 14 pairs of glasses in 9 years. They went out on a limb to provide affordable products when other optometrical dispensors charged a lot. I continue to support this genuinely Australian company.
Horrible customer service
I have ordered from Ausspecs before without a drama. This order was not so smooth. I made an error with my order and had to wait for the prescription for them to correct it (which they did). My problem was that I uploaded the prescription and added a note apologising for my lateness and explaining I could not answer my phone at work so would have to email them. The following day I had a few missed calls and an email stating my order had been corrected, to check the details correctly and if they did not hear from within 24 hours, my order would be considered correct and shipped. I checked everything and it all looked fine. I did not respond as the order was correct. The following day I missed numerous calls at work that I could not answer. When I got home, I called to see what the issue was. I asked why she had called me so many times as her email said if the details were correct there was no need. I tried to explain again that I cannot answer the phone during the day to which she actually responded "Oh for gods sake" I terminated the call and will not be ordering here again. Side note: The glasses are ok, but you do get what you pay for.
First purchase and couldn't be happier!
I'm so tired of paying for over priced glasses and am so happy I've finally found Ausspecs.
I love my frames, they are such good quality, and the prescription is perfect!
Repeated problems, failure to stand behind product
First purchase soon revealed peeling paint on temples, replacement frame did not fit lenses ( I had to do it myself! ) , so they made a new pair. Sadly the shoddy manufacture had produced uneven askew bifocal flat top line in one lens. They declined to correct the problem and ignore Australian Consumer Law....Buy elsewhere!
Service Service Service
This was my third purchase from Ausspecs and again they went above and beyond.
The glasses are excellent quality and I have no hesitation in recommending them
you have a customer for life
Started with a few problems.... the glasses supplied were totally un-usable because as turned out it was my fault due to script misinformation supplied to me by a third party that was passed on to AusSpecs.
However... after alerting AusSpecs of the problem they were quickly able to assist me to remedy the situation with prompt advise regarding the script and the eventual timely supply of my (now able to use) new glasses.
Thank you team......I'll be back.
Reading, Distance & Sunglasses.
This is the second time I have ordered glasses with Aus Specs there was a problem with the tinting of one pair of sunglasses ordered but it was corrected promptly after a few emails to customer service. The sunglasses are excellent and I will continue to get my glasses from Aus Specs. Thank you Aus Specs.
First Time Glasses Wearer
Despite having never worn glasses before I decided to order online. With some guidance from the helpful staff I was quickly able to understand my script and provide all the necessary information. Further advice helped me navigate the wide range of frames so that I was confident to choose frames that would suit my face. My glasses arrived much faster than I expected and are high quality and look great. I will be recommending AusSpecs to family and friends and will definitely purchase from them again, saving both time and money.
My glasses arrived last week and I am thrilled with them.
Top quality and the acetate frames are great.
Certainly can recommend Aus Specs.
Cheap and reliable
I found out about AusSpecs when I came to this site to complain about another online glasses company that failed to meet my expectations. Almost gave up on ordering glasses online but AusSpecs delivered a quality product at a fair price with the craftsmanship and customer service Australians have come to expect. The website might be difficult for less tech savvy people to navigate but when I encountered a problem it was solved almost instantly. I will be using them again in the future and purchasing glasses for my family as well.
I love my glasses
It’s been 12 months since I bought 2 pairs of glasses from AusSpecs and I am so happy with them. I had never purchased glasses online before and was concerned that they would look cheap and nasty, but they’re both great quality and no one would know otherwise. I will never buy glasses from a retail store ever again. The process of ordering them was daunting for me because I had never done it before, but in the end it was not too difficult. I had an Eye Test at BigW and just asked them for a printout of my prescription, so I had all the technical info when I ordered my Glasses on AusSpecs. The most difficult part for me was choosing the actual glasses. I’m so happy with my glasses and recommend AusSpecs to all my family and friends. Save yourself hundreds of dollars by purchasing your glasses through AusSpecs. I bought 2 pairs from AusSpecs - one for $52.45 and one for $81.60. Two years prior to purchasing from AusSpecs I paid $761.50 for 2 pairs of glasses from a retail store. I will only purchase my glasses online now, I don’t see any value in buying from a retail store.
Excellent quality, great value!
I ordered a pair of extended readers from Ausspecs. When they arrived and I realised the high quality they are, I ordered a pair of Freeform progressive glasses with transitional lenses. These were also of high quality, with the intermediate area wider & more useful than my old Specsavers “Elite”, top range progressives. For $50 less than Specsavers 2 for 1 deal, I received two pairs of great glasses, with higher spec lenses and frames and definitely more stylish.
I highly recommend Ausspecs and couldn’t be happier with my new glasses.
First time ordering glasses online and couldn't be happier that I chose AusSpecs. I received exactly what I ordered within the time I was told.
AusSpecs are Brilliant !
Auspecs are terrific. I purchased from them online of course.
I ordered two pair of identical Model Number hr4068a while on special. They double checked my prescription with me before proceeding as my focus is quite different in each eye.
My order arrived on time and my new specs are perfect and very good quality.
I found their service to be excellent especially for an online style business. Two pair of excellent reading glasses for $97.00 while on special including postage !!! Yipee!
An icy winters day in Hades shall coincide with Kim Jong Un winning the Nobel Peace Prize for Outstanding Achievements in Human Rights before I buy specs anywhere else again.
5 Stars and many thanks.
No discount on glasses
Had received my glasses today and i had accidentally ordered Bifocal glasses instead of Multifocal glasses. The price of these glasses cost me as much as specssavers did with branded frames for the glasses. I called them up today and they were not cooperative at all and said i had to pay an extra of $165 which was just for the multifocal and were i had payed $165 in the first place for the glasses. I surfed on the internet and found the same frame for the glasses for $20 and the build quality for the glasses was poor with looses hinges of the frame. You are better off buying glasses from elsewhere where you know you will get your money back if there is any problem.
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