My first time ordering glasses online. I contacted Ausspecs by phone to ask a couple of questions. I received my answers very promptly by email so I was able to check with my health provider that I would have no out of pocket expenses. I was very happy with the range of glasses and confident that my uploaded script would be checked against my entered prescription. This has been a really good experience and I am looking forward to receiving my glasses, a style, which was not available at any of my local optometry stores. I am glad that I could find what I wanted and not have to settle on something else.
best priced glasses and high quality
had to order reading glasses and doing it online , is the only way to go , when you look at cost vers the bricks and mortar over priced options such as spec savers pricing
had to arrange a new prescription eye tests and avoiding the hard sell from spec savers after it
yes just cos you get a gov paid eye test done by them , you not obligated to buy glasses from them, further you should get the PD value and fitting information from them so you know all your glasses needs and then take the time to compare you true cost for set of specs .
The...key with online glasses is ensuring that you send a copy of your prescription to ausspecs and get them to check that you have input the information correctly and not put in the info in the wrong field. , like the eye test that is for you , Glasses lens are a custom product result made for YOU alone and YOUR eyesight so its up to you to make the effort to get it correct Item arrived about 10 days after order ,with a nice silk satchel inside a sturdy gift box , the silk satchel also doubles as a lens cleaner which is handy
Quality glasses at affordable prices
Auspecs has a large range of glasses which can sorted by gender, frame, usage, size and colour. Having a wide head the website makes it easy to find suitable sized glasses. You can upload your pescription to the website. The glasses are of excellent quality and were delivered in around 1 week. The staff were helpful as I wanted to change my order. I have used Auspecs for many years and recommend them highly.
Perfect straight out of the box
As always with AusSpecs, my multifocal glasses fit and worked perfectly straight out of the box. They are just magic these people! The frame feels sturdier than I expected, and looks great. They were very quick and helpful in answering my questions, and the glasses were well-priced. I could not recommend AusSpecs more highly.
Extremely helpful, easy to use and 100% value for money!
Really great website loved the layout and easy to use! Support was helpful with a few insights and emails, an excellent range of frames along with options for your personal lenses! Came within 2 weeks as promised and couldn't be more happier! ordered my second pair (sunglasses) already! Will continue to buy and spread the word!
Australian company- important
communication has been in the past(when needed) excellent. Takes 2.5 - 3 weeks from order to delivery. The cost is about 1/3 to 1/2 of retail. Website is easy to navigate. I have been buying here for about 10 years. I was told about this site after paying $700 for a pair of plain jane multi focal glasses from laubman & pank. The same glasses on ausspecs would have cost me $130 at the time. Not something that i have forgotten!
I recommend this company highly.
AusSpecs online means significant savings without compromise in quality.
My wife and I have used AusSpecs for quite a few years now.
We keep returning because we have not had a single problem with the glasses supplied. Vision is always spot on.
The staff are helpful. Delivery time is excellent.
- Verified customer
Easiest, best and Australian...
I've had glasses from Auspecs many times over the last several years. Never any issues, always very good value too.
I claim back through my private health insurance which you can't do with many places, but you can with AusSpecs. And they are local too - I'd rather my money stayed in Australia, especially when their prices are fair and service is good.
AusSpecs have contacted me right away after ordering when I didn't get my prescription quite right - they were simply checking to be careful and fortunately they fixed my mistake.
They are good to deal with via email or on the phone, seriously recommended. :)
Don't Buy Glasses Anywhere Else
By far the best place to purchase glasses.
There are hundreds of styles and colours of frames to choose from.
The web site is very easy to navigate and place and order.
Orders are filled promptly and delivered to your door usually for me in one week.
I have never had a problem with any glasses I have purchased even though my scripts are not straight forward, weather it is readers or driving I have both.
Excellent, honest service
Good range of products, very honest dealings ordering 14 pairs of glasses in 9 years. They went out on a limb to provide affordable products when other optometrical dispensors charged a lot. I continue to support this genuinely Australian company.
Horrible customer service
I have ordered from Ausspecs before without a drama. This order was not so smooth. I made an error with my order and had to wait for the prescription for them to correct it (which they did). My problem was that I uploaded the prescription and added a note apologising for my lateness and explaining I could not answer my phone at work so would have to email them. The following day I had a few missed calls and an email stating my order had been corrected, to check the details correctly and if they did not hear from within 24 hours, my order would...be considered correct and shipped. I checked everything and it all looked fine. I did not respond as the order was correct. The following day I missed numerous calls at work that I could not answer. When I got home, I called to see what the issue was. I asked why she had called me so many times as her email said if the details were correct there was no need. I tried to explain again that I cannot answer the phone during the day to which she actually responded "Oh for gods sake" I terminated the call and will not be ordering here again. Side note: The glasses are ok, but you do get what you pay for.
- Verified customer
Repeated problems, failure to stand behind product
First purchase soon revealed peeling paint on temples, replacement frame did not fit lenses ( I had to do it myself! ) , so they made a new pair. Sadly the shoddy manufacture had produced uneven askew bifocal flat top line in one lens. They declined to correct the problem and ignore Australian Consumer Law....Buy elsewhere!
Started with a few problems.... the glasses supplied were totally un-usable because as turned out it was my fault due to script misinformation supplied to me by a third party that was passed on to AusSpecs.
However... after alerting AusSpecs of the problem they were quickly able to assist me to remedy the situation with prompt advise regarding the script and the eventual timely supply of my (now able to use) new glasses.
Thank you team......I'll be back.
Reading, Distance & Sunglasses.
This is the second time I have ordered glasses with Aus Specs there was a problem with the tinting of one pair of sunglasses ordered but it was corrected promptly after a few emails to customer service. The sunglasses are excellent and I will continue to get my glasses from Aus Specs. Thank you Aus Specs.
First Time Glasses Wearer
Despite having never worn glasses before I decided to order online. With some guidance from the helpful staff I was quickly able to understand my script and provide all the necessary information. Further advice helped me navigate the wide range of frames so that I was confident to choose frames that would suit my face. My glasses arrived much faster than I expected and are high quality and look great. I will be recommending AusSpecs to family and friends and will definitely purchase from them again, saving both time and money.
- ‹ Prev
- Next ›
Questions & Answers
Hello AusSpecs, happy 2020, just wanted to check in to see if there is an ETA on when the website will be back up & running, thanks!
Hi Daniel, A happy new year to you too.
We are sorry for this inconvenience but Its back now cheers :)
Hello , who would you recommend in adelaide sa to do an eye test for glasses ? Also is there anyway I am able to use my existing titanium frames /that were very expensive but light .
Hi Dennis - sorry, no idea about eye tests in Adelaide. I'm in Melbourne. I used Spec Savers and they were good. Apparently you can re-use existing frames.
Hello Dennis and thank you for your question.
Being that AusSpecs has been supplying glasses as a third party scenario of over 10 years you can imaging that we get a lot of feedback on which stores are best and which ones, not so much.
During this time we have formed the opinion that opsm might be the best for prescription accuracy and customer care.
One big difference is that opsm are company owned store (owned by Luxitica ) so their focus is more toward looking after their clients and building a long term relationship.
They are generally very helpful in supplying you with a copy of your prescription on request.
Still very expensive though.
With regard the re-glazing of your "Old Favorites" yes it can be done but the cost is often prohibitive.
Unfortunately we now live in a throw away society meaning that for about 1/3 the price of lens replacement you can buy a brand new complete set. Perhaps you could get a quote from your optical store at the time of your eye test before making a judgement call :)
All is not lost though, we highly recommend our clients to send their old glasses to Lions Club where they can do the most good .
I do hope this helps and you are always welcome to drop us a line here at AusSpecs
I will buy rimless glasses and would like to find out what Ausspecs rimless lenses quality is.
I used to buy my rimless glasses from Zenni. My recent experience is very bad with Zenni as their polycarbonate lenses keep developing cracks around the bolt holes in 6 months or so, typical problem with rimless glasses!
Has anyone experience with Ausspecs rimless multifocal glasses?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.