Service Service Service
This was my third purchase from Ausspecs and again they went above and beyond.
The glasses are excellent quality and I have no hesitation in recommending them
you have a customer for life
Started with a few problems.... the glasses supplied were totally un-usable because as turned out it was my fault due to script misinformation supplied to me by a third party that was passed on to AusSpecs.
However... after alerting AusSpecs of the problem they were quickly able to assist me to remedy the situation with prompt advise regarding the script and the eventual timely supply of my (now able to use) new glasses.
Thank you team......I'll be back.
Reading, Distance & Sunglasses.
This is the second time I have ordered glasses with Aus Specs there was a problem with the tinting of one pair of sunglasses ordered but it was corrected promptly after a few emails to customer service. The sunglasses are excellent and I will continue to get my glasses from Aus Specs. Thank you Aus Specs.
First Time Glasses Wearer
Despite having never worn glasses before I decided to order online. With some guidance from the helpful staff I was quickly able to understand my script and provide all the necessary information. Further advice helped me navigate the wide range of frames so that I was confident to choose frames that would suit my face. My glasses arrived much faster than I expected and are high quality and look great. I will be recommending AusSpecs to family and friends and will definitely purchase from them again, saving both time and money.
My glasses arrived last week and I am thrilled with them.
Top quality and the acetate frames are great.
Certainly can recommend Aus Specs.
Cheap and reliable
I found out about AusSpecs when I came to this site to complain about another online glasses company that failed to meet my expectations. Almost gave up on ordering glasses online but AusSpecs delivered a quality product at a fair price with the craftsmanship and customer service Australians have come to expect. The website might be difficult for less tech savvy people to navigate but when I encountered a problem it was solved almost instantly. I will be using them again in the future and purchasing glasses for my family as well.
I love my glasses
It’s been 12 months since I bought 2 pairs of glasses from AusSpecs and I am so happy with them. I had never purchased glasses online before and was concerned that they would look cheap and nasty, but they’re both great quality and no one would know otherwise. I will never buy glasses from a retail store ever again. The process of ordering them was daunting for me because I had never done it before, but in the end it was not too difficult. I had an Eye Test at BigW and just asked them for a printout of my prescription, so I had all the technical info when I ordered my Glasses on AusSpecs. The most difficult part for me was choosing the actual glasses. I’m so happy with my glasses and recommend AusSpecs to all my family and friends. Save yourself hundreds of dollars by purchasing your glasses through AusSpecs. I bought 2 pairs from AusSpecs - one for $52.45 and one for $81.60. Two years prior to purchasing from AusSpecs I paid $761.50 for 2 pairs of glasses from a retail store. I will only purchase my glasses online now, I don’t see any value in buying from a retail store.
Excellent quality, great value!
I ordered a pair of extended readers from Ausspecs. When they arrived and I realised the high quality they are, I ordered a pair of Freeform progressive glasses with transitional lenses. These were also of high quality, with the intermediate area wider & more useful than my old Specsavers “Elite”, top range progressives. For $50 less than Specsavers 2 for 1 deal, I received two pairs of great glasses, with higher spec lenses and frames and definitely more stylish.
I highly recommend Ausspecs and couldn’t be happier with my new glasses.
First time ordering glasses online and couldn't be happier that I chose AusSpecs. I received exactly what I ordered within the time I was told.
AusSpecs are Brilliant !
Auspecs are terrific. I purchased from them online of course.
I ordered two pair of identical Model Number hr4068a while on special. They double checked my prescription with me before proceeding as my focus is quite different in each eye.
My order arrived on time and my new specs are perfect and very good quality.
I found their service to be excellent especially for an online style business. Two pair of excellent reading glasses for $97.00 while on special including postage !!! Yipee!
An icy winters day in Hades shall coincide with Kim Jong Un winning the Nobel Peace Prize for Outstanding Achievements in Human Rights before I buy specs anywhere else again.
5 Stars and many thanks.
No discount on glasses
Had received my glasses today and i had accidentally ordered Bifocal glasses instead of Multifocal glasses. The price of these glasses cost me as much as specssavers did with branded frames for the glasses. I called them up today and they were not cooperative at all and said i had to pay an extra of $165 which was just for the multifocal and were i had payed $165 in the first place for the glasses. I surfed on the internet and found the same frame for the glasses for $20 and the build quality for the glasses was poor with looses hinges of the frame. You are better off buying glasses from elsewhere where you know you will get your money back if there is any problem.
Excellent Service at a Great Price
This is the second time I have used AusSpecs, their Frames and Lenses are of exceptional quality. My script was read correctly and I had no problems on receiving my completed glasses. With being on a pension it makes it extremely difficult to purchase prescription glasses from a retail store as their mark up's are ridiculous on their product. Given I need High Index lenses, it makes it completely impossible to buy prescription glasses from any retail store. Ausspecs prides themselves in there workmanship and the administration staff are friendly and very helpful and their pricing is so very reasonable. I recently got a quote from Specsavers, for 2 pairs of frames plus high index lenses with coatings that was going to cost me $649 and yet they pride themselves on being cheaper than most optometrists. I recently purchased 2 pairs from AusSpecs frames plus high index lenses with coatings and tint in one pair and my out of pocket was $285.70, so I saved approximately $380. Thank you AusSpecs.
First time experience was excellent.
Prompt responses to clarify and confirm prescriptions over a weekend. Both pairs were with me about 10 days later and were as I specified and as described on the site. I would definitely recommend Ausspecs to others.
Simple, cheap, effective solution backed by excellent service
AusSpecs found my answer to a drawn out nightmare after the coating of my multifocal glasses disintegrated under the hot weather as I work in the field. The shops tried to sell me designer brands, expensive frames $400 plus, useless coatings that don’t work, fancy trademark names lenses to high RI plastic.... To make matter worse, the script has missing numbers and the astigmatism correction looks wrong. I ended up with overpriced multiple focal glasses that have wrong PD, out by 4 mm according to my measurements, and that of a second optometrist. While waiting for the 3rd optometrist’s opinion on how to fix the bad glasses, I went online. I came to the conclusion that I needed 2 pairs of glasses to fulfill my needs, not multifocals. When I learnt that AusSpecs is an Australian business in Perth, I was keen to try them out. I had excellent support to get my order in when I couldn’t get the cheaper lens. My glasses arrived fast. I am wearing them right now, with great comfort, no discomfort, or distortion. I only pay a fraction using the twinpack deal. I will definite try online again.
Excellent product for the price and excellent service.
Frames were robust and of good quality. Lenses were clear and very thin for the price. Had small problem with fitting and I emailed ausspecs on a Sunday. Reply came on Monday morning with enough info to solve problem!
I am now looking at also buying prescription sunglasses.
Excellent value glasses from an Australian company you can trust!
I have ordered three pairs of glasses from AusSpecs in the past and have just placed my latest order. Buying glasses - or anything for that matter - off the internet can be an exercise in risk versus reward but with this company you can be assured that your investment will pay off. Firstly, the website is excellent and easy to navigate. Secondly, you can call them and actually speak to someone and get some professional advice. Thirdly, the quality is excellent and the turnaround is fast. I have a tricky script due to the astigmatism in my left eye but each pair of glasses ordered was very accurate and of great quality. They even did a follow up phone call after my first order to make sure my script values were correct. Top marks! Order with confidence...
this company a perfect solution for pensioners
i have been buying prescription glasses from ausspecs yearly since 2011 and am extremely pleased with the price as well as the quality and service. well done
Great product and service
This is the third pair of glasses purchased from AusSpecs. Also ordered a pair for my wife. Great to phone and get a quick answer about my order.
We have been dealing with Auspects for years and have found them to be absolutely trustworthy, We had a small problem with our first pair and it was dealt with and solved immediately.
So glad I have found these guys!
I ordered my first pair of glasses about 4 weeks ago and was so happy with the price, quality of the glasses, service I received and speed of the delivery that I have just ordered another pair.
Fantastic and highly recommended these guys.
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