AusSpecs

best priced glasses and high quality – had to order reading glasses and doing it online , is the only way to go , when you look at cost vers the bricks and mortar over priced options such as spec savers pricing had to arrange a new prescription eye tests and avoiding the hard sell from spec savers after it yes just cos you get a gov paid eye test done by them , you not obligated to… Read more ·  1

buy glasses from them, further you should get the PD value and fitting information from them so you know all your glasses needs and then take the time to compare you true cost for set of specs .

The key with online glasses is ensuring that you send a copy of your prescription to ausspecs and get them to check that you have input the information correctly and not put in the info in the wrong field. , like the eye test that is for you , Glasses lens are a custom product result made for YOU alone and YOUR eyesight so its up to you to make the effort to get it correct

Item arrived about 10 days after order ,with a nice silk satchel inside a sturdy gift box , the silk satchel also doubles as a lens cleaner which is handy

I am very happy with their service , follow up and the glasses and highly recommend their products

cheers

Horrible customer service – I have ordered from Ausspecs before without a drama. This order was not so smooth. I made an error with my order and had to wait for the prescription for them to correct it (which they did). My problem was that I uploaded the prescription and added a note apologising for my lateness and explaining I could not answer my phone at work so would have… Read more

to email them. The following day I had a few missed calls and an email stating my order had been corrected, to check the details correctly and if they did not hear from within 24 hours, my order would be considered correct and shipped. I checked everything and it all looked fine. I did not respond as the order was correct. The following day I missed numerous calls at work that I could not answer. When I got home, I called to see what the issue was. I asked why she had called me so many times as her email said if the details were correct there was no need. I tried to explain again that I cannot answer the phone during the day to which she actually responded "Oh for gods sake" I terminated the call and will not be ordering here again. Side note: The glasses are ok, but you do get what you pay for.

I love my glasses – It’s been 12 months since I bought 2 pairs of glasses from AusSpecs and I am so happy with them. I had never purchased glasses online before and was concerned that they would look cheap and nasty, but they’re both great quality and no one would know otherwise. I will never buy glasses from a retail store ever again. The process of ordering them… Read more ·  1

was daunting for me because I had never done it before, but in the end it was not too difficult. I had an Eye Test at BigW and just asked them for a printout of my prescription, so I had all the technical info when I ordered my Glasses on AusSpecs. The most difficult part for me was choosing the actual glasses. I’m so happy with my glasses and recommend AusSpecs to all my family and friends. Save yourself hundreds of dollars by purchasing your glasses through AusSpecs. I bought 2 pairs from AusSpecs - one for $52.45 and one for $81.60. Two years prior to purchasing from AusSpecs I paid $761.50 for 2 pairs of glasses from a retail store. I will only purchase my glasses online now, I don’t see any value in buying from a retail store.

Excellent spectacles – I have used AusSpecs for many years. I have always been happy with the quality of the frames, lenses, price and range of frames. I find the web site easy to navigate and it is easy to access help through their "contacts" and a fast response results. Delivery of glasses is just as quick as buying directly from a shop and there is no high powered sales person to deal with. Heaps of savings too. Many thanks AusSpecs. Lorraine V. Show reply

I cannot recommend AusSpecs more – I was specifically looking for a pair of pink rimless glasses that would fit my child-size face (I'm an adult). Before I found AusSpecs, I've spent so much time in actual shops and online shops but was unable to find anywhere that allows me to customise rimless glasses especially at an affordable price. If you are looking to customise rimless… Read more ·  1

glasses at an affordable price please look no further, AusSpecs will save you a ton of time. Their website is easy to navigate and have a good selection of frames. I will definitely be repurchasing from them.

Incredible value and high quality – I have purchased spectacles from AusSpecs now a total of 3 times over the years for my wife and myself, they have a large range of frames to chose from on a very easy to navigate website. Entering your prescription details is made very easy with lots of help if you need it. My last pair lasted over 5 years and are still like new , today I… Read more ·  1

received my latest pair and the frame quality is amazing for the price paid. The lenses are spot on .This purchase was very smooth however I have had the need for support on a previous purchase and they are very easy to get a hold of on the phone and also reply to emails promptly. Based on our experience I can very highly recommend Ausspecs.

Customer service is so rude – The customer service is so rude. Actually disgraceful. I asked a simple question, was given the run around. When I question it the response was ubrupt and disgusting.

No discount on glasses – Had received my glasses today and i had accidentally ordered Bifocal glasses instead of Multifocal glasses. The price of these glasses cost me as much as specssavers did with branded frames for the glasses. I called them up today and they were not cooperative at all and said i had to pay an extra of $165 which was just for the multifocal and were… Read more

i had payed $165 in the first place for the glasses. I surfed on the internet and found the same frame for the glasses for $20 and the build quality for the glasses was poor with looses hinges of the frame. You are better off buying glasses from elsewhere where you know you will get your money back if there is any problem.

Do not buy any multifocal lenses – I purchased a multifocal lens for my wife back in July and they sent the glasses on time. However the multifocal lens had a lot of issues with them. She could not see the middle distance and could not read at all from the left lens. Plus there were issues in looking at objects clearly from different distances. I also mentioned to them that this is… Read more

not the first pair of multifocals. They kept saying that the Specsavers who prepared the prescription have not done it correctly. I went back to SS and they redid the prescription and i sent that along with the photo back to AS. They again made just the lens and sent back. This time the issues were even worse. I asked for a refund as it was more than 2 months without a proper set of glasses. They initially promised a full refund and when the refund came through paypal it was a deducted amount and when talking to the manager. it was less shipping and they have spend a lot to make the lens and all sort of excuses ranging from a squint eye, wrong readings, etc...

I made the same set from Clearly Contacts with the same prescription and they sent the order back with a perfect pair of glasses in the first go. Also the cost was near similar to AS by about 30$.

Also the person i spoke was very rude and has NO customer service experience at all.

I highly recommend people stir away from buying any multifocal lens from AusSpecs.

I am happy to provide more information to those who have any questions as evidence.

Perfect Glasses, Perfect Service – Wow! Wow! Wow! Just received my new multi focal glasses and they are fantastic. The best I have ever had! I am beginning to think my old provider, who incidentally charged about 3 times the cost of these new ones, was making the lenses wrong. Thanks to Janet and the staff who queried my current prescription when I sent it through. As a result I… Read more ·  2

have a perfect pair of glasses. AusSpecs will now be my new provider for all future glasses. Indeed will be placing a new order soon. Thanks again!

Thank You AusSpecs – AusSpecs are wonderful to deal with- I have purchased now two sets of multifocal glasses from this company nothing is ever too much effort, and they are always helpful, what is also a benefit is the glasses they sell look great and the lenses are made to my script. All you need to do when having your eyes tested from your optometrist is to ask for… Read more ·  1

your prescription, I still cannot believe how much money I have saved by purchasing from AusSpecs. Thank You to the team of AusSpecs see you for my next pair of glasses.

One pair of glasses for every thing – My new glasses are working out fine. This is my first time with Multifocal and I loved it straight away. No more looking for my reading glasses or swapping from reading to distance - they are on my face already. I do need to lift them slightly, with my hand, for reading but for walking around and distance - they're awesome. Brilliant. Actually, I will probably order another pair, exactly the same as a spare. Terri Smith. Show reply

The best lenses, frames and service I have ever had! Will never shop elsewhere again – I love my new glasses! In every way better than all the rest! From the first... Brilliant and so helpful. Show reply

New script, as always back to Ausspecs – Been buying my multifocals here for years. Always perfect. Thanks Janet. Oh & with Covid, no delays either. Terrific honest people. Show reply

So Happy with my glasses – I have always used my optometrist for purchasing my glasses but lately due to the small range to choose from and then I have to wait anyway for my lenses to be cut and fitted I decided to try online, one of my main prerequisites was I wanted to deal with an Australian business who I could call if I needed to ask question, the owner of this… Read more ·  1

business is amazing and helpful my new glasses turned up today and they are even better than they look online I love them. Thank You for giving my such great service and from this day on I will never purchase from my optometrist again I saved $700 and yes you are entitled to ask your optometrist for your prescription and not feel guilty remember they do get paid every time you get your eyes tested this was something a friend reminded of as at first I did have guilt but a $700 savings will go towards my living costs.

Ausspecs have been terrific! – It has been easy to find the Ausspecs store and the range of glasses is wide ranging. They all have a friendly and comforting manner whenever I have spoken to them or emailed - btw, email replies have been prompt. I had an issue with one pair of glasses and they without hesitation sent me a brand new pair at not cost to me. A great organisation to deal with and I definitely recommend them. Show reply

10 years a customer and wont go anywhere else – styles are on trend and reasonably priced. Cheap in fact compered to w2hat you can buy in stores. Janet is a whiz at putting your mind at rest and following up on details. 3 phone calls in 10 years, and all enquiries fix before the call is completed. recently put a bomb under Australia Post to get my product in a timely fashion. Many thanks Show reply

Excellent Products and Service – I have bought many types of glasses, readers, driving, distance and sunglasses over more than 5 years. Never a problem. Highly recommended. Show reply

Perfect yet again – I have now ordered my fourth pair of glasses, just like the first pair - perfect yet again - rec within 3 weeks, not too bad considering Xmas was in the middle of the production. My wife also now buys her glasses from AusSpecs - happy customers Show reply

Very happy dealing with them – I had just had a bad experience with multifocals arranged though a retail store of a large optical company which advertises widely in the media, and I managed to get a refund from them. I looked around, and decided to use Ausspecs as I had asked for a copy of my prescription from the other company. I selected the frames I wanted (that was the… Read more ·  1

hardest part) and when entering the prescription the PD was not written down, but with my spouses help we measured that. I finished the details, sent it off and 14 days later in arrived in the mail, and these glasses are great, as well, as saving money. I would definately do it again.

Happiest customer ever – I am beyond thrilled with my glasses I bought them to replace a pair from opsm that cost me 460 and were terrible . My glasses from AUSSPECS r excellent . I’ll be ordering another pair next week and won’t ever buy glasses from anywhere else again . For cost delivery and customer service this company is the best thank u so much Show reply

Just a big thankyou – Just wanted to thank you once again for your fabulous service.I don"t know how you manage to source such high quality frames and lenses. My frames of over 10 years are still going strong . This time I went for a different look with photochromatic lenses and I am delighted with the result AND the price.The turnaround time from order to delivery was also amazing especially in these difficult times. Regards Jen

Perfect Fit – My 5th set of glasses and are a perfect fit I have just ordered another new pair of Sunglasses for the summer. I received a great pair of specs at a huge price saving compared to the quote from my optometrist. Fully recommend this service. Show reply

Great price Great service – Auspecs have a great website and I was able to select frames with options. The free script checking provides re-assurance. I received a great pair of specs at a huge price saving compared to the quote from my optomitrist. Fully recommend this service. Show reply

Fantastic Service – My first time ordering glasses online. I contacted Ausspecs by phone to ask a couple of questions. I received my answers very promptly by email so I was able to check with my health provider that I would have no out of pocket expenses. I was very happy with the range of glasses and confident that my uploaded script would be checked against my… Read more ·  1

entered prescription. This has been a really good experience and I am looking forward to receiving my glasses, a style, which was not available at any of my local optometry stores. I am glad that I could find what I wanted and not have to settle on something else.

Perfect - very prompt business to deal with – My second pair of multi focal over some years. Very satisfied. Straight out of the case and wearing with no issues whatsoever. Highly recommend and when required again shall be returning - thank you. Show reply

Quality glasses at affordable prices – Auspecs has a large range of glasses which can sorted by gender, frame, usage, size and colour. Having a wide head the website makes it easy to find suitable sized glasses. You can upload your pescription to the website. The glasses are of excellent quality and were delivered in around 1 week. The staff were helpful as I wanted to change my order. I have used Auspecs for many years and recommend them highly. Show reply

Perfect straight out of the box – As always with AusSpecs, my multifocal glasses fit and worked perfectly straight out of the box. They are just magic these people! The frame feels sturdier than I expected, and looks great. They were very quick and helpful in answering my questions, and the glasses were well-priced. I could not recommend AusSpecs more highly. Show reply