Great service and products
Needed 5 external USB DVD drives urgently at a good price. Austin computers in Rockingham - Alex sorted me out in minutes with 5 DVD drives at a great price - Awsome!!!.
Bought a defective product. Charged me restocking fee when asked for refund.
Purchased a USB3 harddrive dock online, but picked it up in store. Collected it, took it home and it didn't work. I tried about 8 hard drives on it, and none of them read - the drive would pop up and disappear. Went back to store for refund, and although the guy said he had heard of the issue before, it worked for him so he charged be a 20% restocking fee.
Took my laptop in to fix its fan, got it back fan fixed but broke my keyboard and hard drive and make me pay extra for the repairs. Bad overall
Excellent Service on Faulty Graphics Card
We couldn’t be happier with Gavin and his team for quickly replacing our sons graphics card and even sent an upgraded card by return post Can’t thank you guys enough
We will buy all our needs from Austin Computers in the future
Great quality and fantastic support
I built my first PC with my parts coming exclusively from Austin Computers. Once purchased, I needed to go through a security check due to the amount of parts purchased (which was very reassuring). Unfortunately there was a faulty part. Of course is not their fault as they are the reseller.la dm do not test parts for legal purposes. The support staff including Ricky He, were incredible with their ability to reply to my emails quickly and find solutions to my problem, which was the ram. He was able to identify the issue with my PC (no signal to ...the monitor) and send replacement parts in a small amount of time. After that experience, I’ll certainly be buying future products there and I would recommend this place to anyone looking for parts. I understand some reviews say otherwise, however it is in my opinion that Austin Computers are the place to go to.
Been deceptive for years
Well, their website Is currently broken and when it is up, it is stupidly slow to open. But that's not my main complaint. They deceptively charge more for items purchased at the Rockingham store and have done for years. They will have a price advertised on the website and yet when you arrive at the store you learn it cost's $5-10 more. When asked why it cost's more, I was told it was outside the Perth metro area, which it isn't.
I have also witnessed them selling customers old, overpriced hardware when there was cheaper and better options avai...
Showed they had stock online, purchased a graphics card, next day got an email saying they are out of stock and that ill have to wait 2 weeks for it to come back. i asked for a refund and ill have to wait 10+ days and i spent a lot of money on this and all my other parts will come and ill just have to wait for a refund and purchase somewhere else.
- Verified customer
Online Chat extremely helpful
Austin Computers online chat is Great. I'm living Singapore, but needed to buy a modem that was VDSL compatible for a house in Perth. After researching 2 days for a suitable one, I happen to see their website and that they offered an online chat portal. I chatted with Gavin Tan and he was very patient and thorough. He was able to advise that the model I was looking at buying was not going to do what I needed, he found a model that covered all my needs and saved me money. He was also able to put the item (the last one in stock) on hold for me to pick up in a week. I had a friend pick it up 2 days later. And it was exactly what I needed. Very happy with their service and their online chat portal.
- Verified customer
！Terrible Experience! Unprofessional technician and bad service.
I spend $3500 dollars on my PC (top configuration at that time）. After 4 months its start blue-screen. I took it to Austin Computers Cannington to check whats wrong. They said its system probs. Took them 1 week to reinstall the windows. And when I bring it back still blue-screen. Then they said my graphics card has prob. For god sake GTX 1080 Ti only used 4 month. The staff told me "half month" to replace a new one. Now its been 1 month I call them they said it will come back at October with the same one but repaired!!! This is so irritating. I wasted my time and money for this. So avoid this.
No real care factor or consideration of customer
I went into the store with an example build and was very clear as to the purpose that I wanted to use the computer for. They were good in following the build list and coming with a price - however once I started asking about how to best adapt the build so I could meet what I needed within my price the troubles started. They steered me away from what I thought worked to other components they had on the shelves - components I later found were being superseded within 2 weeks. I took away a couple of quotes with a 2 week price guarantee. Callin...g back 10 days later the response was "oh that's a really old quote and we don't have some of those parts anymore I'll have to redo the quote" which then ended up being a 15% more expensive computer... My fault for not fully researching what they were suggesting to me - however in late 2017 I expect that a Motherboard will come with decent wifi and Bluetooth - or if not that these would be at least suggested items to install - particularly given that I had clearly stated that I'd be streaming videos with this computer to watch them...but alas, no such attention to what the customer outcome was, just what they could find off their own shelves...very disappointed and upset.
- Verified customer
Excellent dedication to customers
Having had issues with the new build power dropping out, rebooting for no reason and troubleshooting for several days and a new power supply, I arrived at Osborne park after a fault detection at the Cannington branch, even though the hour was late, the service team replaced the faulty CPU. Thank you for your dedication to the customers, that's why I have been a loyal customer for over 10 years.
AVOID..!! Worst Service and Products..
Bought a new laptop from here which had heaps of issues - slowness, crashes, freezes, system instability, data loss, wifi issues plus a few other things.. every time i took it back they'd just reinstall the OS, or tell me to install some bit of software which wouldn't work, and then tell me i shouldn't have installed it in the first place.. And after every "fix", there would be new scratches on the cover, which they denied doing..
Eventually I got them to send it back to the manufacturer to replace the main board, but when it came back nothing...had been done, and it had the previous version of the OS installed which was told i needed to pay $$ for to put back to the original one.. I was in the process of contacting Consumer Protection when they sent it back to the manufacturer by themselves to be 'checked' again and surprise, came back as original and started working fine, so suspect.. Every time you call them its just more excuses or OS reinstalls.. Avoid avoid avoid..!! nothing but trouble, these guys couldn't care less.. UPDATE: so 100% stand by this review, i cannot DISLIKE these guys enough.. just had my local tech do some maintenance on this laptop, hasn't been opened since Austins.. found 1 missing screw outside, 1 snapped off screw and 2 missing inside, and 1 random screw rattling around inside that doesn't seem to fit anywhere..??? UNBELIEVABLE.. PLEASE avoid at all costs, these guys are total rubbish..
Was great years ago, now terrible !!
Once upon a time (true fairytale) this was my definite Go-To store for anything computer. I started shopping there about 15 years ago while living in Kalgoorlie during trips to Perth. Life was good.
I personally spent $22-25k of my $$ over the years and $50-60K+ of friends' money, and maybe $10k as a purchaser for a large Govt Dept buying '1 off' type specialised items.
That gradually changed big time about 5 years ago and I finally 'had a guts full' about 15 months ago and will never shop there again with my or anyone else's dollars. ...(PLE is now my Go-To computer shop.) Austin's have gone from an overall friendly likeable crew years ago to being generally rude, abrupt and occasionally deceptive now. As a customer you may feel like you are on a single-speed conveyor belt. A very impersonal shopper experience these days defined by exacly how much you are spending on that particular day.
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Questions & Answers
Is the security check before getting parts safe? Do the parts come in a neat condition or are they left open?
I picked up the parts from the Joondalup store direct so everything was in an unopened box. Generally, though I have never had an issue with security checks when ordering items on line, most times they go by the description on the packaging slip and dont even open the box. They use pretty sophisticated xrays now so they only open suspicious parcels.
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