Austin Computers

Not the best – Ordered a keyboard on a Monday. Was told on Wednesday that they didn't have a fresh one in stock. They did have one which offer was a display item. I don't want want a keyboard with other peoples hands on it. They said they said they could take three days to deliver it. $170 and three days for a used keyboard. Nah man. No thankyou. Show details

Fast Click – Fast click and collect, Good to have the prices and stock levels available onsite. It would be useful to have them showing on google or statice.com.au Helpful guy on the desk gave some tips when handing over the screen. I am a repeat customer as they always do what they say on the label. Show details

Products and purchase advise – Went to Austin Computers Cannington store Monday with my son for a custom gaming PC . Not only there is plenty to choose from also the rev is polite and very helpful , very patient , definitely recommend to my friends Show details

Great Service! – Austin went out of there way to help. The friendly service tech replaced my power supply and got me up and running fast. Great service and thanks! I recommend. Show details

Should be minus 5* Appalling company, steer clear – We purchased a computer 12 months ago. It started over heating and crashing, so we returned to have it looked at. From there, it was all down hill. After waiting 2 weeks, we called to see how the computer was going. They hadn’t even looked at it. Two more weeks go by. We called them again. They had sent the computer over east. Two more weeks went… Read more

by, we called again only to be told they would refund as the computer was not fit for purpose. Getting the refund has been a nightmare. Today we went into the physical store ( Osborne Park ) and said we were not leaving till we got our money back. There is no communication from this company ever, you have to keep chasing and chasing. They ignore emails, don’t answer the phone, or if they do pick up, you are on hold for so long you give up. I wish we had read the bad reviews here before we purchased, but at least it’s over now and we can move on. Horrid company to deal with.

Terrible service – They treated my PC poorly. Overcharged for their service at the end, was quoted something lower. & they wouldn’t pick up their phone calls for days. Was told that it would be done within a couple of days, they did not get back to me almost a week later. Show details

Appaling customer service and ordering – It takes longer to move a small item from their Bibra Lake to their Osborne Park store than it takes to ship the same item from Brisbane to Perth to my door. I ordered two Ubiquiti UDM on the same day one from Austin and one from Computer alliance in qld, qld one came two days after. After calling austin like everyday, the item was finally… Read more

"available to pick up" 3 days later. I even offered to go it pick it up from the Bibra Lake store, but no it cannot be done apparently.

Quick click and collect, very helpful and patient – Bought my MSI laptop from Austin's Osborne Park Store in WA and the click and collect was super fast. I also experienced a slight issue when trying to start up the new laptop and when I called them and brough the laptop back to the store, they were very patient and guided me through the process. Overall very pleased with my laptop and the service I received from them. Highly recommended! Show details

Justin Miracle Cure – Experiencing the feeling of utter despair upon delivery of my computer tower to Justin Rodrigues and the subsequent elation when collecting my computer because he had performed yet another "Justin miracle cure' - I am happy to announce that life as I knew it can now continue. Bless your kind heart Justin, I am feeling Shalom, peace, inner peace and peace of mind. Lynn Coates. Show details

MSI MAG322CQRV Broke twice – I bought a MAG322CQRV Monitor from Austin Computers and it has broken twice. I spent over $700 on a new monitor that has spent more time getting fixed then actually using it. Show details

bad service – I don't know much about the laptop, went to Osborne Park store to get advice. I told the sale men that I need help and he told me to go to their Pc and go on to their site and find out? I can do that at home why bother come to the store. Austin Computer lost one customer I want to spend my money at the local store but Austin Computer salesmen not interested. So I have to buy from Amazon.

IT’S A SCAM – They delivered the wrong keyboard and refuse to take it back. They also lie about having certain items in stock. You can’t trust their online store and you certainly can’t trust their staff. Don’t waste your money here, shop elsewhere. Show details

You couldn't pay me to go there again – The Manager at bibra lake is beyond useless. I brought 2 fans about 4 months ago and 1 of them started having issues so I took it back under warranty. The manager had put the wrong fan on my receipt (I brought SP140mm RGB, she put HD140mm RGB)so when I got it exchanged they gave me a completely different fan, it took them an hour of me waiting in… Read more

store for them to sort it out. I said it should be SP, she said no and pointed to the receipt, i said they are obviously visually different and she repeated herself. I thought I was loosing my mind but when I got home I installed it and it obviously didn't work and when I found the boxes I still had it was 2 SP140mm Boxes. So I went all the way back, explained she had made a mistake and the very first thing she did was look the fans up and say these fans are $39.95 you only paid $34 you own me $5.95. At this point I got a bit agitated so I raised my voice slightly to point out she had made the mistake and they were the same price when I brought them and that her mistake had made me drive an extra 50km and her reply was I'm just trying to help you.

She had no concern about the fact she had wasted hours of my time coming back and getting this sorted she just wanted to try and take more money off me, and money that I didn't even owe because like I said the fans were the same price back when I got them.

Need check the knowledge – There is a guy in the store likes manager, but he should research more about RAM, computer, and the behaviour. Also, I don't know why I come to the store, there is about 4 or 5 staff, no customer, but they let me wait for about 10 minutes to be served. So upset ! Show details

Make my day – Great place to get the latest on the market.I walked in there told the guy what I want,how much I would pay.In the end I got a great deal for a Gaming Desktop and payed less than I bargained for. Show details

Go elsewhere – customer service was rubbish. "Technician" didn't know what he was talking about. Lied to me about my pc. Looks like the business is falling apart at the seams. I wont ever use these idiots again. Show details

DO NOT deal with them – ordered gigabyte radeon graphics card 21/4/20..no notification by 24/4/20..sent 2x emails ,no replies,.. spent 18 minutes waiting to be connected to 1300 number...explained the situation ,to be told because of CCPV they have no stocks ,but when I placed the order there were stocks in stores... told operator cancel order ,would never deal with them again !! will now wait to see how long it takes to refund my money...will post outcome...

Excellent and responsive team! – I came across Austin Computers when looking for a Corsair keyboard. I placed an order as their prices for that specific keyboard was the cheapest around. Despite expected delays due to the increased demand, my order was dispatched within 24hours. The online team, including Ricky and Zelin were responsive and worked around the clock to keep me… Read more

informed.

Overall extremely happy with their customer service! For any future tech needs i will be looking at their website first !

Zero after sales service and can't get through to them – Refuse to shop there anymore even though the Rockingham store is the closest PC parts store to me, I will go elsewhere and price match if possible, if I can spend the rest of my life not giving them any more money I will. Just hope I don't need to contact them for warranty service. Show details

Useless, and service is terrible, its like they hired hermits to deal with customers – I have been to Austin about 4 times in the last 3 weeks. All times they have had the most awkward customer service people (who should be behind a computer screen not dealing with customers) and their advice has been unhelpful. I have also found their stock system to be totally useless by saying something is in stock only to show up at the store… Read more

and have them say they can't find it, or it isn't in stock, 3 separate times. False advertising. I wont be back here, I'll go to either PLE, netplus and Arrow over this every time from now on.

they just don't care impossible to reach via their communication systems – I have used this local business for years. I recently took a PC in for some minor issues one i had purchased at the same store. They did nothing i ask for them to do. They are impossible to call which is their elected communication system with their customers. Then when you make a comment you get the old we are so business well sparkie everyone is… Read more

busy in business but we don't try and screw off the customer. I will never go back and would not recommend this local business to anyone.

Still waiting – I've been using austin computers for years. And I've been getting bad service for years. If you buy a single item in store you can expect to wait at the counter. Wait for someone to go out back and find it. Make sure you have a spare half hour for a single item. And hell if you order online and after waiting days for next day delivery , dont… Read more

expect an email reply for a simple one line question. And boy do they get ticked when you ask them to price you up a starter bundle (motherboard +cpu + ram) and there in stock is never accurate. I'll use ple in the future. Atleast there not incompetent. Get replys to emails same day with ple.

Absolutely terrible service – Can't get through to the store, they have items in stock, but havn't shipped even though it was express and its been two days since I ordered. Still sitting in their warehouse. Absolutely useless. Won't be using them again and recommending everyone against using them. Show details

Austins Bibra Lake very bad staff – the staff working in Bibra Lake Austin computers are so arrogant and impolite to their customers and they always trying to sell you more expensive stuff and they are lying about about their prices would avoid Bibra Lake Austins at all costs if i could i would give it Zero Stars. Show details

Very smooth transaction – Just ordered a new in-stock PCIE Wifi/BT card from Austin Computers in Sydney from their website with self-pickup option. The transaction was very easy and smooth. I will definitely be using them in future, btw - the prices are very reasonable infarct the cheapest by a fair margin and also open on a Saturday. Thank you guys. Show details

"In Stock" means nothing – Checked online to see if item was Stocked. Phoned before going to the store, server was sure it was in the warehouse but took my number. He phoned later; not in stock, be here in a week. 10 days later I tried to call to query progress. Stayed on hold for 5 minutes. That's it. Amazon has my money now. Show details

Avoid this store – Every time I've ordered from Austin Computers I've had to ring up as they don't ship orders in a timely fashion. I made a small order of a few ram sticks for express shipping, waited for 2 weeks and it was still pending. I had to ring up and they told me they'd contact the warehouse and get back to me. No call back. Two days later it was finally… Read more

marked as shipped, however I did not receive a tracking number. I email their sales team, no reply. A few days later I ring up again, and they put me on hold to check with the warehouse, turns out it hadn't even been shipped yet and they then put it in for waiting for pick up from the courier, yet for some reason they couldn't provide me with a tracking number.

A few days later and I finally receive my RAM. Avoid purchasing from their store unless you want a headache. Just under a month for express is ridiculous.

Great customer service, but lousy website – I'm a regular visitor to computer stores, I regularly build computer systems for many companies and people. I hadn't visited or used Austin computers in Osborne Park for many years, but given the bad service at a nearby competitor, I decided to take my business to Austin Computers in future. I have visited them twice so far recently. The show… Read more

room has had an update. It is now has a better overall layout and presentation. I have seen up to three people on the counter assisting customers. On my last visit, there where two assistants on the counter helping customers and when I walked in, within seconds, a third assistant came out from the back to assist myself.

The downside of Austin Computers is their website. It is very slow and very poorly designed. The search parameters are confusing, mostly irrelevant and poorly filtered, in that you get wrong products in your search criteria.

In summary of Austin Computers, their service is great, with up to three assistants to help customers, their prices are competitive, but don't bother with their website.

Great service and products – Needed 5 external USB DVD drives urgently at a good price. Austin computers in Rockingham - Alex sorted me out in minutes with 5 DVD drives at a great price - Awsome!!!. Show details

Bought a defective product. Charged me restocking fee when asked for refund – Purchased a USB3 harddrive dock online, but picked it up in store. Collected it, took it home and it didn't work. I tried about 8 hard drives on it, and none of them read - the drive would pop up and disappear. Went back to store for refund, and although the guy said he had heard of the issue before, it worked for him so he charged be a 20% restocking fee. Show details