??!
1 photo
Austin Computers

Austin Computers

Physical store, Online store
2.8 from 36 reviews

Reviews

2.8

36 reviews
5
(15)
4
(1)
3
(0)
2
(3)
1
(17)
  • Customer Service
    2.2 (17)
  • Job Satisfaction
    2.3 (11)
  • Product Quality
    3.3 (19)
  • Return Claim MadeYes (2) · No (19)
  • Shipping
    3.7 (3)
  • Warranty Claim MadeYes (3) · No (18)
Previous
Next
Louis

Louis

  • 2 reviews

Need check the knowledge

published

There is a guy in the store likes manager, but he should research more about RAM, computer, and the behaviour. Also, I don't know why I come to the store, there is about 4 or 5 staff, no customer, but they let me wait for about 10 minutes to be served. So upset !

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOsborne Park, WA
Warranty Claim MadeNo
See all answers

Make my day

published

Great place to get the latest on the market.I walked in there told the guy what I want,how much I would pay.In the end I got a great deal for a Gaming Desktop and payed less than I bargained for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBibra Lake
Warranty Claim MadeNo
See all answers
Jez

Jezperth

  • 2 reviews

Go elsewhere

published

customer service was rubbish. "Technician" didn't know what he was talking about. Lied to me about my pc. Looks like the business is falling apart at the seams. I wont ever use these idiots again.

Customer Service
Job Satisfaction
Return Claim MadeNo
Store Locationbibra lake
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

Find out how Austin Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Locky

LockySouth West, WA

  • 2 reviews

DO NOT deal with them

published

ordered gigabyte radeon graphics card 21/4/20..no notification by 24/4/20..sent 2x emails ,no replies,.. spent 18 minutes waiting to be connected to 1300 number...explained the situation ,to be told because of CCPV they have no stocks ,but when I placed the order there were stocks in stores... told operator cancel order ,would never deal with them again !! will now wait to see how long it takes to refund my money...will post outcome...

Diane N.

Diane N.Sydney, NSW

Excellent and responsive team!

published

I came across Austin Computers when looking for a Corsair keyboard. I placed an order as their prices for that specific keyboard was the cheapest around.

Despite expected delays due to the increased demand, my order was dispatched within 24hours.

The online team, including Ricky and Zelin were responsive and worked around the clock to keep me informed.

Overall extremely happy with their customer service! For any future tech needs i will be looking at their website first !

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCorsair keyboard
See all answers
Shane

ShanePerth, WA

  • 2 reviews

Zero after sales service and can't get through to them.

published

Refuse to shop there anymore even though the Rockingham store is the closest PC parts store to me, I will go elsewhere and price match if possible, if I can spend the rest of my life not giving them any more money I will. Just hope I don't need to contact them for warranty service.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
See all answers
Johnathon

JohnathonPerth, WA

  • 8 reviews

Useless, and service is terrible, its like they hired hermits to deal with customers

published

I have been to Austin about 4 times in the last 3 weeks. All times they have had the most awkward customer service people (who should be behind a computer screen not dealing with customers) and their advice has been unhelpful. I have also found their stock system to be totally useless by saying something is in stock only to show up at the store and have them say they can't find it, or it isn't in stock, 3 separate times. False advertising. I wont be back here, I'll go to either PLE, netplus and Arrow over this every time from now on.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park
Warranty Claim MadeNo
Product PurchasedALOGIC USB-C Desktop Slim Dock with Power Delivery
See all answers
Kit

KitPerth, WA

they just don't care impossible to reach via their communication systems

published

I have used this local business for years. I recently took a PC in for some minor issues one i had purchased at the same store. They did nothing i ask for them to do. They are impossible to call which is their elected communication system with their customers. Then when you make a comment you get the old we are so business well sparkie everyone is busy in business but we don't try and screw off the customer. I will never go back and would not recommend this local business to anyone.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
See all answers

Still waiting

published

I've been using austin computers for years. And I've been getting bad service for years. If you buy a single item in store you can expect to wait at the counter. Wait for someone to go out back and find it. Make sure you have a spare half hour for a single item. And hell if you order online and after waiting days for next day delivery , dont expect an email reply for a simple one line question. And boy do they get ticked when you ask them to price you up a starter bundle (motherboard +cpu + ram) and there in stock is never accurate. I'll use ple in the future. Atleast there not incompetent. Get replys to emails same day with ple.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

Find out how Austin Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Jarod

JarodPerth, WA

  • 14 reviews
  • 2 likes

Absolutely terrible service

published

Can't get through to the store, they have items in stock, but havn't shipped even though it was express and its been two days since I ordered. Still sitting in their warehouse. Absolutely useless. Won't be using them again and recommending everyone against using them.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCables
See all answers
Floki

FlokiPerth, WA

  • 4 reviews
  • 1 like

Austins Bibra Lake very bad staff

published

the staff working in Bibra Lake Austin computers are so arrogant and impolite to their customers and they always trying to sell you more expensive stuff and they are lying about about their prices would avoid Bibra Lake Austins at all costs if i could i would give it Zero Stars.

Customer Service
Job Satisfaction
Product Quality
Store LocationBibra Lake
See all answers

Very smooth transaction

published

Just ordered a new in-stock PCIE Wifi/BT card from Austin Computers in Sydney from their website with self-pickup option. The transaction was very easy and smooth. I will definitely be using them in future, btw - the prices are very reasonable infarct the cheapest by a fair margin and also open on a Saturday. Thank you guys.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSilverwater NSW 2128
Warranty Claim MadeNo
Product Purchasedasus pce ac55bt wireless adapter
See all answers

"In Stock" means nothing.

published

Checked online to see if item was Stocked. Phoned before going to the store, server was sure it was in the warehouse but took my number. He phoned later; not in stock, be here in a week. 10 days later I tried to call to query progress. Stayed on hold for 5 minutes. That's it. Amazon has my money now.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Anthony Y.

Anthony Y.Peel, WA

Avoid this store

published
audible

audiblePerth, WA

  • 23 reviews

Great customer service, but lousy website.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park
Warranty Claim MadeYes
See all answers
Electronics & Computing Shops

Find out how Austin Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Nick W.

Nick W.Western Australia

Great service and products

published

Needed 5 external USB DVD drives urgently at a good price. Austin computers in Rockingham - Alex sorted me out in minutes with 5 DVD drives at a great price - Awsome!!!.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRockingham
Warranty Claim MadeNo
See all answers

Bought a defective product. Charged me restocking fee when asked for refund.

published

Purchased a USB3 harddrive dock online, but picked it up in store. Collected it, took it home and it didn't work. I tried about 8 hard drives on it, and none of them read - the drive would pop up and disappear. Went back to store for refund, and although the guy said he had heard of the issue before, it worked for him so he charged be a 20% restocking fee.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationRockingham
Warranty Claim MadeNo
See all answers

Bad service

published

Took my laptop in to fix its fan, got it back fan fixed but broke my keyboard and hard drive and make me pay extra for the repairs. Bad overall

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBibra lake Austin computer
Warranty Claim MadeNo
See all answers
Bernadette H.

Bernadette H.Goldfields, WA

Excellent Service on Faulty Graphics Card

published

We couldn’t be happier with Gavin and his team for quickly replacing our sons graphics card and even sent an upgraded card by return post Can’t thank you guys enough
We will buy all our needs from Austin Computers in the future
Thank you
Bernadette

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
James G.

James G.Greater Melbourne (Metropolitan), VIC

Great quality and fantastic support

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 2

Questions & Answers

Rhys

Rhysasked

Austin Computers

Is the security check before getting parts safe? Do the parts come in a neat condition or are they left open?

1 answer
Ralph
Ralph

I picked up the parts from the Joondalup store direct so everything was in an unopened box. Generally, though I have never had an issue with security checks when ordering items on line, most times they go by the description on the packaging slip and dont even open the box. They use pretty sophisticated xrays now so they only open suspicious parcels.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.