Australia Broadband

They trying to scam me for my money with a false debt – Stay away far from this company they have put me in a false debt due to a sales representative on the phone not understanding English very well and me cancelling my service with her upon me moving out my old address and she didn't do it after telling me "yes ,yes it's done" They harrassing me since almost 3 years now even with debt collectors … Read more

Absolutely degrading Go with a more professional broadband this one is a big SCAM and unprofessional with no regards for their customers

Exceptionally slow – Broadband service was terrible. Exceptionally slow, couldn’t have more than 2 devices connected. Customer service team is not based in Australia, but overseas. Customer service is slow and poor. Show details

The worst company I have ever dealt with – I’m in the 3rd year of using them.when I first signed up I thought they were Aussie broadband.I moved and still used them and they were over charging me for 6 months and I didn’t realise. They fixed the problem but did not refund me. Also they were trying to take my monthly payments every 2 weeks and I would have to take money out of the account… Read more

to make sure I wasn’t paying every 2 weeks. They don’t record disputes properly so every time I would call I have to explain all over again many times.on top of that I finally transferred to Aussie broadband on the 1/4/23 and called them in the 2/4/23 and my monthly bill cycle was the 1/4 I was told that would be waived as I am not on a plan now they are saying they are going to default me which you can do on $90. The bill wasn’t due but that is there date of monthly cycle which is in advance. As I said the worst company I have used. Do you self a favour do not use them as it had been a constant nightmare. One last this thing is my internet was always dropping out.

Great Customer Service – I have been with Australia Broadband for 2 yrs. I mistakenly signed up with them thinking that it was Aussi broadband. I have experienced little or no problem with the service. Speeds are what I expected. However on Sunday my internet went down. I rang technical support on Monday and got thru within a minute, no waiting. They tested it remotely &… Read more

arranged for a NBN technician for the nxt day. He arrived at 8am and tested everything and sorted out a loose connection. As I had defaulted to factory setting I then rang Australia broadband and the first technician wasn't able to get it to reconnect properly. I rang bk this afternoon and got through immediately to Noel who guided me through reconnecting. What great customer service. I couldn't be happier. I have been with many bigger telcos over the years and got very frustrated with call centres. This company are the best in my opinion.

Exceptional – 2yrs ago I accidentally signed up with Australian Broadband. I would like to make the following points . The modem was sent and my service connected within a few days . I have had no major issues and when I have needed to contact them with issues I have always had my questions and issue dealt with promptly . Recently I have fallen financially. I… Read more ·  1

have had to contact customer service to let them know that I am unable to pay my account until my next pay period which will make my payment two weeks overdue. They have not disconnected my service and have charged no fees. . I have no regrets having signed up with them. They are absolutely recommended and their customer service is wonderful. I will continue to keep my internet service with Australian Broadband.

Pretty good so far - jumped ship coz of extremely terrible relocation service with TPG – I was without internet for a whole week with TPG when I relocated home. Got a call from AB after checking their website. I didn't realise AB is different from Aussie Broadband. Either way, the internet was connected in 2 days (probably day 1 didn't count since I signed up late at night). I signed up for a lifetime promo deal, but was charged the… Read more ·  1

standard cost. I called up AB and only had to wait for 3 minutes. Said the amount will be deducted off my next bill. Internet's been great so far. I'll stay with AB if it keeps up the good work.

Most disrespectful customer service team – I have had a few issues the the connection for the service with Australia Broadband, i accidentally joined thinking they were Aussie Broadband. Aftere back and forths with customer service i notified them i would be moving on and changed companies. They continued to bill me and have threatened to take it to debt collectors. When i called to… Read more

resolve the issues i was called closed minded and was told i was not going to get my way with him and he was the only manager on call. He began to yell at me and talk over me, and actually was quiete frightening. I could not believe i was being spoken to like that. Yes i was firm in my talking to them but i never was rude or aggressive and to be spoken to like that actually shocked me. Ill be taking it further to consumer protection/Ombudsman as trying to even reason with them was actually emotionally exhuasting.

Deceitful company – I mistakenly made a BPAY to this company, thinking it was Aussie Broadband. Payment was $137.50 on 19th January 2023. This company accepted payment. I’m curious what would be declared to ATO, considering I’m not a customer. My bank and Aussie said the company should have declined payment but this company told me to apply to my bank. On 1/3/2023 this company is blaming me for not contacting my bank to reverse it. DODGY!!!

Bad connection – Not happy with the service, connection is on and off. Called them several times but still not fixed, no point of paying 70 dollars a months and not have a good internet connection.

WORST company I've ever experienced, should have left them sooner – I accidentally joined thinking it was Aussie Broadband and I thought it would have been ok. I experienced slow and drop out internet from the start and as time went on I literally had no internet at times, I kept trying to address the problem over 6 months, rather than just leaving the The problem was never fixed and when I finally disconnect,… Read more

they billed me a further month even tho it hasn't worked the previous 3 months. The complaints handling guy was the worse ever just said I had to pay and eventually started telling me I didn't have a problem and that it worked. So now with Telstra and would strongly advise not joining, taking it further to the Ombudsman !

$70 50 speed didn't connect no refund after disconnection asked to stay wanted $70 again and wouldn't reconnect.Dogs#@!& – I was impressed for $70 I could get 50/20 speed every one else is 25 speed for $70 but no customer service and when I said thank you they raised their voice and aquiesed me of swearing and I told her play back your recording and prove I cursed I said thank you then they blamed NSW NBN services and got them to check the line for faults from Quakers… Read more

Hill they said no problem with the line and I asked to get my money back and when they refused I didn't think at the time and they disconnected the service before I realised I should get the one month service and configure the modem then go to TPG after I got the money's worth out of my money they wouldn't refund, and didn't allow me to reconnect either to stay with Australia Broadband. Nothing personal but they took advantage every time they could because they record everything you say and know their rights at all times to take advantage of a bad situation in my position...Shame what happened to the customer is always right...???

Terrible service and provider – I made the mistake of thinking this was Aussie Broadband. My internet was good for 3 mths then went downhill from there. I disconnected 3 days after I had been fully billed for another month and they don't give you back any kind of refund. Show details

Advertises cheap price then cost is really almost double – Adverts says UNLIMITTED broadband for $50 a month but only after making me register my details it suddenly costs $88 a month...what a scam.

Complete robbery - stay away! – Joined Australia Broadband like many others here, by mistake, thinking it was Aussie Broadband. After 3 weeks into the first month we decided to churn to Aussie Broadband with a week's grace but were still charged for the following month. When challenged about this charge, they made up a fictitious cycle date and refused to refund the money. Show details

**SCAM** of a service. AVOID at all costs! – “JM,” the “support” person was nothing but disgusting towards me and just plain rude, he/she (because I don’t know if JM is a male or female, or helicopter for all that matters; said last month my service was cancelled, and I was charged AGAIN the following month! RUN!! Show details

Disgusting customer service – I decided that after over 2 years of having this service that I wanted to switch over to 5g home internet. I called on the 1st of July to cancel my service with Australia broadband and they didn't cancel it for another 3 days. I also asked for a refund for the full month that I wasn't going to use and they were no help. Was transferred over 3… Read more

times on the 5th of July and nobody could help me.

Absolutely no regard to customer loyalty. I've never missed a bill and never tried anything with them and they've decided to take a full months payment for 0 days of service provided.

Crooked – Signed up by mistake as similar to Aussie Broadband. Did not port over our phones from previous bad provider. When you could speak to someone left hanging on phone for two hours. Reported to TIO. Show details

Signed up by mistake – No connection at all, fast to take my money but full of excuses why I'm not connected. Avoid these scammers are all costs. I'm reporting them to ombudsman as soon as I can

Signed up by mistake. No change of mind policy. No good will – I signed up by mistake looking for Aussie Broadband. Just like everyone else here. They know their customers do this. They have no good will for a change of mind policy. They just wanted my money before closing they account. Now they threaten me with debt collectors. Show details

Terrible customer service and no internet ever! – this company is awful to deal with and still haven't provided me a refund considering I cancelled my account after two weeks of signing up with them and i didn't ever get the internet running at my place- yet they took money out of my account and never gave me a refund- even after 5 calls to their call centre which is overseas- stay away- terrible customer service and hopeless service

Service keeps dropping out – Aussie broadband is crap. Our service constantly drops out and everytime we ring them they say the internet is good when we ring them and offer no solution to solving problem. Me and wife could lose our jobs so now I’ve decided to cancel service Show details

Terrible technical support – Since my internet being out for about 7 weeks no one can give me a solution the problem they keep me in a ping pong game in between then and NBN both blame each other for the technical problem so far no one fix but they still taking the money I definitely will be taking legal actions!! Show details

Billing – Hi I've try to contract members of Australia Broadband to get answers but no reply don't we get invoice on own bill and I ask for a refund [Name Removed] said yes but still waiting Show details

Worst Telco ever dealt with - 0 stars – I accidentally signed up for their service, tried to cancel immediately but the only option was to call, which I did within an hour of submitting an online request. I spent over an hour on hold, the customer service representative said that there is one person who can help with cancelling accounts and they are unavailable, but that I would be… Read more

charged as they don't do refunds. He also tried to tell me that my service was set-up, which it absolutely wasn't, he then said hmmm I am not sure. The WORST customer service and processes, absolutely mindblown that a company like this is authorised to operate in Australia. I am still unsure whether my request has been cancelled. Avoid at all costs, they are thieves!!

Terrible – Unreliable connection, speeds would drop unbelievably slow and at times I couldn’t get a connection at all. Changed provider and was made to wait over an hour on hold to cancel my Australia Broadband account. Pathetic company Show details

Deceitful took money no service – Pensioner accidentally signed up rang 5 mins after realising the mistake ..No change of mind policy..Already had taken money for a modem which we NEVER received..So no modem even if we did want to use them

Unscrupulous and deceitful conduct – My parents had unfortunately signed up to Australia Broadband, despite me telling them to only sign up with Aussie Broadband. Trapped in lockdown, I wasn't able to assist them. First, it took them about 2 months to send the modem, ater that, they couldn't get connected. They were being charged by Australia Broadband for almost 2 months, and they… Read more

never even had a connection. When they were finally connected, the speeds were worse than when they had ADSL.

When my parents finally had enough and they were cancelling the service, and they were going to leave a negative review, the customer service rep laughed at them, and said "be sure to leave a review under our real company name of Aussie Broadband"

Real classy, Australia Fraudband, real classy.

Unhelpful – I rang and talked to a lovely lady and signed up Then nbn sent a rude email demanding to be allowed access to my property and threatening if I weren't available at their requested time they might take days longer to put in their termination device. Anyway I decided to cancel my order. Aust broadband without notifying me had sent a modem which I… Read more

had paid 79 dollars for plust 20 postage They sent me no tracking, no notice of despatch. I cancelled my order on the Friday and asked, in writing, that if the modem had been sent to please ring aus post or whoever, since I knew nothing, to return it to sender please They didn't and the modem turned up on Saturday morning. It had been despatched late on Thursday and would have been easily redirected back to sender. Now they demand I pay to return it to a different address, all calculated with the couriers no doubt, at my expense and they will refund just the 79 dollars. They demand I provide them with tracking notifications on top and refuse to refund until receipt I had to pay them in advance. They are not the lovely people they seem when your signing up. And for spending $79plus $20postage then return postage another $20total 120 all they would refund is 79 so 1/3 gone to their business partner. And our government thinks that's fair when they deliberately do not RTS the item, which at the time would have been in SA right next to Escape net who run it all. And they're so slow to despatch too I paid for that modem. It became mine on the Monday I think it was plus the postage and they couldn't even stick it in the post till Thursday Really slack response to the customer service.

Do Not Deal With Australia Broadband!! – The $70 was taken from my account on the day of application via direct debit. I was told it had to clear before they would connect my service. They said would be 5-7 business days for the payment to clear which seemed excessive to start with. I rang them a few times to find out if it had cleared up until the 11 October when they said the money… Read more

had still not turned up on their end. I was asked to email them proof of the payment which I did that same day and I still didn't get a follow up email or phone call. On the 12th I emailed them to cancel the work order as I was worried that if they were that hard to deal with before set up then if I had any hassles after it would be a nightmare. Just like magic there were two follow up calls. It would all of a sudden be connected by the end of the day. Too late guys. I would rather miss out on the $70 for you doing absolutely nothing than deal with you at all. Do not deal with AUSTRALIA BROADBAND!!