Australia On Line

We moved to AOL in March 2021 after a short, unsatisfactory experience with ABB and I am glad we did. AOL provide a quality, reliable NBN service with great speed and very few outages.

I have only needed to call them once about an issue, and AOL were very responsive and thorough, and more importantly they were not dismissive even when it turned out the issue was at our end.

I was initially a bit concerned about the speeds we were getting - on a 50/20 plan advertised as having a typical evening speed of 47, we were initially only getting 42 du...

My friend strongly suggested I look at moving to AUSTRALIA ONLINE from the unsatisfactory internet services I had been using. She has been with this company for over 20 years and didn’t have a single bad word to say …. so I decided to give it a go.
I have never been happier.
Dealing with Michael and his team has met every expectation.
This is an Aussie owned, run and staffed internet provider that has REMOVED all the stresses of language barriers, being on hold for hours, pushed from pillar to post when sorting issues.
It has been so, so eas...

Micheal and the Australia online team were extremely helpful in getting the nbn to connect our internet after we had to cancel with two other service providers because they couldn’t or wouldn’t put the time in to get to the bottom of the issue. After nearly 3 weeks with no internet they managed to get us connected by Tuesday when we signed up with them Friday and stayed in constant contact, even over the weekend. Extremely impressed.

NBN dropped out whilst we were away. A 4 minute chat with Michael and problem sorted. Within an hour back on line and extremely grateful! Highly recommend Australia on Line.

Returning home from holidays we found that a big storm had fried our NBN box. A quick call to Michael saw us sorted out within the hour. Always quick professional service- I can’t imagine being with any other provider, the service is second to none!

Amazing customer service, firstly there were no hold queues or call centres when phoning, within a minute I was speaking straight to Michael who diagnosed my problem and provided a solution. Within an hour from my phone call, I had received a new part, my problem completely fixed. Instant, professional, exceptional. This is not the first time we have been impressed by this company. Would HIGHLY recommend staying local and using Australia On-Line.

thank you for making ordering easier for those of us who are tech challenged. thank you for not sending a code to my phone when i cant get reception because i live in a rural area. thank you for not making me mental because i cant remember my password.

It’s so refreshing to deal with a professional Australian business, with its call centre in Australia.
My nbn box was fried from the electrical storm & Michael offered me a replacement that I could pick up from him that day.
Great service & much appreciated. Thank you

So many benefits to buying local. Was provided with first class around the clock service when our NBN box was frazzled by a lightening strike! Thanks to Michael I will be ready for the Xoom call in the morning.

I have never regretted choosing Ozonline as my ISP when I switched to NBN, it is not very often for me to have to get Tech help but it is great to hear an Australian voice that I can understand when I need it most, not only that but the Techs are very very helpful.

I was with Telstra and suffered numerous dropouts over a period of three to four months. I asked many times what could be causing the dropouts but was always dismissed. They never offered to get NBN out to investigate. I then switched to Australia online and the difference in customer service was outstanding. They monitored my service and agreed I was having a large amount of dropouts. They organised an NBN technician to investigate and a problem was found and fixed. There communication was outstanding at all times and having an Australian call centre so much better than Telstra. Thanks heaps guys.
Rod W

I posted a (bad ) review of Aust Online but now ready to correct it (I can't find that review). I had terrible drop outs and moved to IINET but had the same problem but it took 4 different technicians to come up with a solution and I think Australia Online should take notice.
All posters applaud Australia Online's ready access to technical help and I cannot fault that. I had an IINET tech ask what my building was like: I live in a 1940s block of flats with very thick walls- he suggested placing my computer in direct line with the modem and Voil...

. . . how good Oz online can be. Just read the other reviewers, who are more eloquent than me.
They speak of super service when we haven't got a clue, how AOL suits them perfectly, well, that's because it's true!

Keep up the great work, guys.

think it is about time i wrote some reviews as i truly value reading other peoples reviews - so now its my turn to share and support small aussie business
i chose australia on line because i wanted an australian fully owned and operated provider - given our current climate feel its a way to support small business - well they didnt let me down - amazing support such nice well mannered and friendly people to deal with - what they said they would deliver they delivered and helped my daughter connect up once the nbn man had left - i think his name...

I love Australia Online! Tech Help helps with more than expected, and can usually point me in the right direction to find the real problem. Local, understandable, affordable and understanding.