After a recent power surge knocked our NBN box out of operation, Michael from Australia On Line provided extremely quick support and organised to get the box replaced. I didn’t have to wait on hold for ages waiting to talk to someone like I’ve experienced with other companies. His response was almost immediate. I’m extremely impressed with the customer support provided!

Michael was able to pinpoint that the modem was not ineffective but that NBN contractors who had been working at a pit next door five days ago were the culprits. Michael has a very calming nature and was extremely patient with me and my lack of NBN technical knowledge. Thanks again Michael.

Customer support is fantastic and extremely helpful. Extremely happy to be with a reliable Australian company with amazing follow up and service. If you want a reliable provider with quality product and service then Australia Online is the one to use. Thanks Michael for your support in getting our household back up and running again with the internet. Very happy Gaming family here :)

I contacted Michael by email as Telstra had an issue with the NBN "again" and I was not sure what was happening. I had hit a few reset buttons which was my big lesson for the day," don't" and Michael was on the phone assisting me through the set up process and getting back online in no time. Michael and his team are prompt and reliable when you need them , fantastic service as always.

Have been with this company for years, recently had to connect nbn then hooked up netflix, amazon and disney on my tv via wifi.I had problems with picture quality and contacted michael thinking i needed to go to a higher plan. He suggested switching to 5 ghz instead of 2.4ghz which i was running at the time, now i have perfect picture even streaming 4k. This was resolved without me having to pay more for higher speed plan, they could have made more money from me but chose not to, not many other companies would have done that. They are based in Melbourne and easy to ring or contact if you have issues.

We have had an amazing experience with Australia Online. 1 internet issue and they were onto it 10 minutes after my email to advise about it. Exceptional customer service and communication. Cannot recommend highly enough.

Seriously, dealing with these guys is so good - just switch to them! Amazing to be able to deal with a local right here in Australia (Melbourne) who actually knows what they are talking about. And the NBN connection and experience we have had has been really good so very happy we choose them.

Excellent, friendly and very prompt service each and every time I have contacted them.
Recently my nbn box was damaged after a storm which affected my ability to work.
Michael facilitated a very quick resolution and I’m so grateful.
I am so happy I chose Australia Online as my NBN provider.

Such a bonus dealing with someone local, who are easy to get on to, and that provide expert advice, even over Christmas. The are much cheaper than Telstra and I would highly recommend them.

Michael has made it so easy to set up NBN and there was no hassle. Products arrived as indicated and follow up was prompt. Recommend Michael & his team if you need NBN setup.

A big thank you to Australia On Line for fixing our slow home connections.
We got quick and expert help speaking with a real person.
Fixed same day and great follow up. Dealing with a local provider is the way to go.

Moved from Telstra ADSL to the NBN using Australia on line a few months ago . How refreshing to have a real person answer the phone and not get passed from dept to dept having to repeat personal details every time . Was walked through set up and system speed exactly as expected with no issues to date. Also just had Aussie on line replace my Telstra modem their Deco wi fi system. Absolutely delighted with this and even get full coverage in a bungalow 35 metres from the house . Fantastic service from Michael . I can not recommend this company high enough !!

From our first phone call in regard to having no internet, to the personal service of Michael attending our home, and Kevin patiently dealing with us at 9pm on the phone, it was speedy and very professional. We are so happy we went with a local provider, as a customer service rep in Mumbai could not have helped us. Would have no hesitation in recommending Australia onLine.

The team are always most helpful, courteous and are prepared to take the time and effort to achieve desired results.
Have found their service is second to none and would highly recommend AOL as a provider.