Australia On Line

Everything was excellent, no complaints at all. Michael is great

I was with Optus for with internet/landline for many years but couldn't get any assistance when my landline was disabled for some reason. I felt reluctant to switch to another provider as I didn't want to deal with the disruption I thought it might cause to my business. I read some of the reviews here on Product Review and decided to give Australia On Line a call.

It was a refreshing change to get through to someone immediately instead of waiting in a queue for over half an hour. Michael was extremely knowledgeable and assured me that there w

I recently connected to NBN with Australia On Line. Everything went like clockwork. Everything happened exactly the way they said it would. Actually, the gear arrived two days earlier than they promised. I love it when a plan comes together.
That aside, you can tell the quality of a company when something goes wrong. Whilst it wasn't a major problem, my number wasn't displaying when I called out. After a call to Michael at Australia On Line, the issue was fixed very quickly.
Thanks for the speedy efficient service! I highly recommend.

I was recommended by a friend and I was not disappointed. In fact the customer service, installation process and connection exceeded my expectations. Michael was amazingly patient, assisting me every step of the way in the installation process. I cannot recommend Australia On Line highly enough. I only wish they had mobile plans. I would be first in line to sign up!

We have been with Australia On Line for years with NBN and have found their service and help to be of amazing quality. We have recently restructured our services and Michael and the team have been so incredibly helpful in setting it up seamlessly for us. We are very happy. 5 Stars!

The team at Australia Online know their stuff, and couldn't do enough to help me with the transition from another provider. I am not tech savvy by any means, and the team understood what I needed to have great internet connection. Rest assured you will be well looked after if you decide to go with them. A big thank you to Australia On Line.

Michael @ customer service was professional, patient, and extraordinarily helpful during problems caused by faulty modem. Ended up refunding cost in full. Australia online has most always gone above and beyond what I expected.

We use phones, ipad, laptop and tv streaming with no issues at an affordable rate on a daily basis. Being able to talk to a real person is such a bonus in these times.
When our NBN disconnected due to storm damage, support was organised and we were back online within 24 hours.

Nothing but praise for the staff at Australia On Line

They have helped this dinosaur fix massive system and internet issues over the phone and I can't be more appreciative.

I would have no hesitation in recommending them to work with , the team are outstanding

Always terrific service from Australia On Line! Very patient and always willing to talk an old lady through her problem, and fix it.

Had a tree bring our cable from the main line down and NBN come out after 4 days and we were told that they were unable to rectify for approximately 2+ weeks. Contacted AOL and they recommended that we contact NBN customer service and that they would do the same (possibly able to get further up the line than we could), with their help we ended up getting connected the next day. Always had fantastic customer service from them and the ability to ring and talk to someone that is local in a huge plus.

Recently our NBN box died due to a storm event. I rang Michael who replaced the box free of charge the same day... Very appreciative of their prompt service

These guys are a godsend, I’ve never been more grateful for being able to deal with actual local humans who fix your problems straight away and who are really lovely. Never going back Telstra!!!

No issue has ever been too much for the folk at Australia On Line. They provide excellent service promptly and without a fuss, often going the extra mile.