Australia On Line

Australia On Line

4.8

230 reviews · Statistics

PositivevsNegative
95% · 21910 · 4%
Value for Money
4.8 (123)
Transparency
4.9 (102)
Customer Service
4.9 (130)
Adequate Speeds Yes (118) · No (4)
Attentive and efficient staff
Swift service
Affordable pricing
See the Best Internet Service Providers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

230 reviews
Jordan
Jordan

Excellent wifi and customer service

NBN 50/20 (Boost)
virtualjen
virtualjen AU · 24 posts

So happy with the service!

NBN 50/20 (Boost)
Big Kev
Big Kev Greater Melbourne (Outer), VIC · 2 posts

Great support when you need it

NBN 100/40 (Extreme)
Suzanne G.
Suzanne G.

I Should Have Done This Years Ago!

NBN 50/20 (Boost)
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LYNDA POWELL
LYNDA POWELL Illawarra, NSW · 4 posts

Top of the Pops

NBN 12/1 (Standard)
Value for Money
Transparency
Customer Service
REn
REn Greater Melbourne (Metropolitan), VIC · 3 posts

AOL have been AMAZING for our business and household needs. Extremely happy!

NBN 12/1 (Standard)
Very Happy
Very Happy Canberra 2600, ACT · 3 posts

Just WOW

NBN 12/1 (Standard)
Bob
Bob Cairns · 2 posts
 · Verified

Genuine Aussie company

NBN 25/5 (Boost)
Grace
Grace Sydney Surrounds, NSW
 · Verified

A genuinely good company!

NBN 25/5 (Boost)
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Charlie Yule
Charlie Yule South East Queensland, QLD

Life Savers

NBN 100/40 (Extreme)
margaret
margaret Greater Melbourne (Outer), VIC

Always terrific!

Fixed Wireless NBN 12 (Standard Speed)
Chris
Chris Greater Melbourne (Outer), VIC

Quality Service

NBN 50/20 (Boost)
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Vader
Vader

Excellent Service

NBN 50/20 (Boost)
Melissa
Melissa

The best service I’ve had, hands down

NBN 100/40 (Extreme)
Rob
Rob

Excellent service

NBN 25/5 (Boost)

Questions & Answers

Chris P.
Chris P. ·  · Fixed Wireless NBN 25 (Speed Boost)

We are with Southern Phone (God help us!!) and I wondered whether we would need a different modem if we transfer to Australia On Line?
Thanks, Christine

Australia On Line
Australia On Line · 

Hi Chris,
You should be able to use your Southern Phone modem, yes.
We've never had a problem with ex-Southern Phone customers.

Chris P.
Chris P. · 

Thank you

Guest
CrackedChelle
CrackedChelle ·  · Australia On Line

Is this a Tier 1 company?

Australia On Line
Australia On Line · 

Hi Chelle,
Australia On Line is a private family owned Australian company, meaning we don't use overseas call centres, all our staff are in Australia and we have years of experience.

Neb-Maat-Re
Neb-Maat-Re · 

There are no Tier 1 providers in Australia. Even national carrier the big "T" is Tier 2 - you could argue they are Tier 2.5 but certainly not Tier 1.

What you get with Australia On Line is reliable fast internet with great customer service.

Guest
S Broomhall.
S Broomhall. ·  · Australia On Line

Is a landline included in the cheapest package?

Australia On Line
Australia On Line · 

Hello, thank you for inquiring. The cheapest package which is $59 unlimited on the standard 12 speed is only the internet, no land line is required. I hope this helps.

S Broomhall.
S Broomhall. · 

I use a landline. I'm confused by your answer. Does $59/month include a landline?

Australia On Line
Australia On Line · 

Hi S Broomhall,
Sorry to confuse.
The cheapest $59/month package only includes internet, not a landline service as well.
I hope that clarifies.

Guest

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Australia On Line

Details

Services

There are three phone services, which are a Home Phone service, NBN Home Phone, and NBN Home Phone Plus.

There are seven types of internet services, which are: 4G Broadband, NBN HFC Cable, NBN Fibre, NBN Fibre to the Node, NBN Fibre to the Curb, NBN Fibre to the Basement, and NBN Wireless.

Points of praise

  • The speedy service is appreciated by reviewers - whether it be a quick service setup, or delivering a replacement handset or NBN box, Australia Online staff were able to deliver on what they promised - often on the same day.
  • Staff are also quick and efficient at resolving problems. Householders appreciated that the call centre was located in Australia, as this helped with the quick turnaround when it came to service.
  • Excellent after-sales support and care was a definite plus point, and made customers feel supported on an ongoing basis.
  • Affordable pricing made customers happy to pay their monthly bills.
Compare all Australia On Line listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79$59$69$99
Typical Evening Download Speed 46Mbps10Mbps21Mbps85Mbps
Max Upload Speed 20 Mbps1 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps12 Mbps25 Mbps100 Mbps
ManualDownload manualDownload manualDownload manualDownload manual
Compare all Australia On Line listings
Visit official website

Contact info for Australia On Line

Mon9:00 am - 9:00 pm
Tue9:00 am - 9:00 pm
Wed9:00 am - 9:00 pm
Thu9:00 am - 9:00 pm
Fri9:00 am - 9:00 pm
Sat9:00 am - 12:00 pm
Sun9:00 am - 12:00 pm
  • ABN: 88064289925

Extra Information

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