Excellent local service provider for many years. Staff know their stuff & always incredibly helpful, prompt & go the extra mile. Feel valued as a customer. Highly recommended to anyone wanting personalised service.

Excellent service and connection. Our home (with five device users) was quickly and relatively simply connected to the NBN. Once the NBN connection was established, our download speeds immediately jumped from 1.5-5.0 Mbps to 45 -48 Mbps and uploads from 0.5-1.0 Mbps to an average of 18 Mbps.
All communications were informative and helpful. Also very pleased to support a true LOCAL internet provider. Australia Online was my first dial-up internet provider in the 1990's - and I am very glad to be back.

Australia based company, with great phone support when needed
Tech support is fantastic.
Always quick to resolve any issues that may come up.
The speed supplied is exactly what is expected.
Excellent value you for money.

Transferred from Telstra over 15 years ago , was sick of drop outs . Been with these guys for 4 house moves and never had an issue . Always a polite professional service . Support a great Aussie independent business and you won’t be disappointed

Great service from time of inquiry to delivery and help with installation. Easy to contact, great to deal with a real person and an Australian company. Would highly recommend them. Speeds are as advertised all in all a great service.

We had an issue with nbn from the street to the house, Australia On Line got this sorted very quickly for us, followed up a number of times to check our service was working as it should... their service is over & above! Very Happy! (Our service is usually reliable but does drop out occasionally)

Our connection is great and doesn’t miss a beat and is quick.
We have had no issues and found the whole process easy, efficient, friendly and very professional.
Great job

the service is mostly reliable, it occasionally drops out.
Overall we are happy that the service it was connected with in a a few hours.
Another large Telco couldnt connect after 10 days!

Michael was great, service was very quick and efficient and follow up work was great. Got connected way easier and faster than anyone else I know, they seem to have all had problems. Can't say a thing wrong about Australia Online yet, they have been awesome.

Australia online staff stayed in their office until late to solve a small installation issue. Above and beyond my expectations!!

Smooth sailing since with great connection and very happy family.

Our connection has been reliable right from the start we have as promised speeds. Great customer service and nothing is too much trouble. We were very reluctant to move to NBN but Australia On Line made it so easy and quick.

We were reluctant to switch to the NBN because we didn't want the hassle of dealing with a large telco. We had heard about Australia Online and from the moment we made first contact the service has been amazing! Highly recommend!!

Have been with Telstra Cable for a number of years but could not get any help with changeover to NBN. Read reviews and noticed customers were very happy with Australia On Line so decided to give them a ring. Answered straight away (Completely different to my Telstra experience) and answered any questions I had. Was impressed with the speed and knowledge of the staff at Australia On Line. After I was connecedt to the NBN the speed and reliablity is great.

You don't have to go with the "big boys" to get a great NBN service, give Australia On Line a go, I don't think you will be disappointed.

The internet works like a dream, speeds are great, no drop outs. Customer service is amazing! They made sure that everything was working for us and was setup very promptly.

So happy with Australia online my nbn is working great, very helpful and it was great being able to talk to someone direct. The team were very helpful to get me up and running

I have never had an issue with service provider. Even for relocation it has been quick and stress free. This survey is the only annoying part as it requires 30 words.

We had waited 4 months for Telstra to connect us to NBN - constant lies that it was going to happen ‘next week.’ One call to Australia Online & 5 days later we were connected. First rate service.

Fantastic service. I rang Michael because I was having a couple of issues and he came over to my house promptly the same day and fixed them up. Turned out it was user error. Excellent customer service and terrific product. I highly recommend Australia on line. Very good speed also.

Amazing. The best internet we’ve had since moving to Warrandyte 6 years ago. Still can’t believe It was so easy to connect and get installed...it’s so fast and so reliable so far.

No dropouts as yet. My speeds have increased from 10-15 to over 85, also my uploads up from 2-3 to 25. The service I have received from the company has been great.