Connection has been very reliable, no drop outs. Speeds as promised! Michael is very hands on and helpful. The set up was extremely easy and trouble free. The local deal was also great value

The help provided transitioning me to NBN was excellent. Michael and Kevin personally talked me thru steps to complete changeover on my aged computer - it was seamless, computer/phone working quickly. Highly recommend the excellent personal & technical service of Australiaonline.

I have found Australia On Line a great company to deal with. They are easy to contact, very understanding, quick to see what action needs to be taken to solve problems with the NBN and are effective in getting NBN issues dealt with. I have no hesitation in recommending the services provided by Australia On Line

Prompt installation service and support from a local company, speed is so much better than the mobile data we put up with for so long in this mobile and land line blackspot. This basic NBN 12 speed plan give us good general internet access and high quality Netflix etc. most times even peak, down load speeds are around 10-12mbs, upload can be a bit slow on this plan. Wifi calling is great, can now have a reliable phone call.

All providers have pretty much the same internet feed to the big factor for me is the timely and personable/knowledgeable support when needed. To date we couldn’t be happier. Great advice and phone answered by a local person each time to date.

After suffering terrible customer service from Telstra we were very surprised to be able to speak to real people who are local and provided great support and have kept us going with an excellent service

The service from Michael and his team from the first contact has been professional and efficient. We love the idea of an Australian call centre, which is prompt and helpful.
We are a month into our NBN connection with Australia On Line and we are really happy we made the change!
We are glad to be supporting a truly Australian business.

The over the phone help I received today was outstanding. Michael from Lizzy patiently talked me through setting up my mums email on her new second hand computer that was running on windows 7. Can’t speak highly enough about their knowledge and service.

From the moment of first contact, with Michael, to express interest in Australia-on -Line as our ISP, the difference between what we had been used to, with a major Telco, was outstanding. Personal service, immediate response to the few small set-up issues as we connected to NBN and the knowledge that the AOL team were there at all times to assist. One major plus is that, when calling for advice, we are connected with the same team member each time, a person who is familiar with our set-up and therefore no need to go into a long explanation of the background each time.

Very happy we chose AOL and have recommended it to several friends already.

Ian
31 May 2020.

I switched provider to Australiaonline 2 months ago and wish I had done this 5 years earlier. The improvements include easier, faster and much more effective service with a cost saving. We no longer have dropouts or total lack of service which was previously experienced several times a week. Thank you Australiaonline and thanks to your very efficient and courteous staff, so easy to access.

We really appreciated the personal service and their persistence in helping us get our problematic NBN successfully connected. We had previously tried the bigger telcos and were essentially running around in circles for a couple of months

Just connected to NBN (So reliability is hard to tell) but so far so good!
Service throughout connection process was fantastic.
During connection, any issues were sorted out without any stress. I had a couple of worries especially about porting over another landline from Telstra. But Michael gave great personal service and (although there was a delay from the Telstra end), he personally saw me through.
You call for support and these guys know you and really want to support you.
It's like dealing with a friend.

Consistently excellent, flexible service over 20+ years
Connection always super reliable.
Issues resolved super fast.
Technical support is provided by a patient, knowledgeable human who is always easy to understand
Highly recommend Australia Online!

Extremely helpful
Into to it straight away. Carefully explained what the problem was and also got back to me quickly about a concern I had. Also had a follow up message to check everything was ok

Completed first time on target. Michael's caching was patient in the extreme, and clear with first time OK results. I am not an easy person - old, impatient and tech ignorant. He was superb with me. For many years AOL has looked after us, sometimes in difficult times with Telstra, always with patience and understanding. Very happy relationship.

Very happy with our new Australia Online NBN connection. Michael supported us clearly and efficiently. Once signed up Michael arranged to send us the configured WiFi router to arrive in time for the NBN technician hook-up, which also was pleasingly straight forward. So, overall, good job all round.

I was with another provider. I was paying for 10GB per month. When the NBN came on, this was no longer enough. However, they only had 10GB or 100GB. I did not need 100GB. I went and searched. Only Australia On Line had 50GB, saving me $10p.m. (important for a pensioner).
I love their efficiency, their Aussie English and their clear and straight forward language, whenever I speak with them.
I have not had any service problems since I have been with them and I trust that that is going to remain this way.
I would recommend them any time to any person for personal or business use. And I have not heard a negative word about them.

I have been a LOYAL customer with Australia on Line for over 20 years
I moved from Central West NSW to Canberra and Australia on Line have been with me all the way.
They assisted in the NBN here in Canberra and have supported me all the way.
I cannot fault them and would recommend Australia on Line anytime of the day.
They are also an Aussie company and ALL their staff are all in Aussie.
Thank you to the GREAT staff and the GREAT service

Our connection is very good.
Our service does not drop out.
We have not had so service issues but if we do have issues, they are quickly resolved by the team at Australia On Line.