Australia On Line

Australia On Line

 Verifiedaustraliaonline.au
Australia On Line
4.8

254 reviews

PositivevsNegative
95% · 24211 · 4%

Adequate Speeds Yes · No
Value for Money
4.8
Transparency
4.9
Customer Service
5.0
Attentive and efficient staff
Swift service
Affordable pricing

Reviews

254 reviews
Neil
NeilSouth East Queensland, QLD
  NBN 50/20

Great product and service. Highly recommended

I left my previous ISP partially because of the slow evening speeds but mainly because they didn't care. It was always the old, "Have you tried turning it [modem] off and back on again?" like they were on the IT Crowd. Australia On Line didn't promise the world but said that they would do their best and they certainly did. Before and after sales service have been excellent. I highly recommend them. Show details
Value for Money
goldcoastlady
goldcoastladySouth East Queensland, QLD102 posts
  NBN 50/20

One of the best

Michael and his staff are very professional to deal with and he is very responsive to my emails.
I wouldn't be with an ISP as I rarely have issues with them. I work from home so I need a good ISP. Show details
Noname
NonameGreater Melbourne (Inner), VIC5 posts
  NBN 100/40

Bad internet

horrible and 99 a month for this type of service is pure theft. Internet keeps dropping out still and speed is horrible. If you can't provide a service reimburse your customers, then. Show details
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Australia On Line
Australia On Line   DM   
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Kristina  Ilic
Kristina IlicGreater Melbourne (Metropolitan), VIC2 posts
  NBN 100/40

The best company

Once again, they came true with my query. Very professional, quick with the response to any of my questions. The best company and fast NBN. Very happy. Show details
Chris
ChrisGreater Melbourne (Outer), VIC
  NBN 50/20

Moving home

Again, they have stepped up to the plate and helped us get back online, having had a house fire and having to move, Michael and his team got us up and running in no time. Really hard to go past the service and time they put in. So good to ring and in a very short time being able to be helped with their personal and time. Show details
jmac
jmacMetropolitan Adelaide, SA2 posts
  Australia On Line

this company is the best in Australia

Oz online is by far the best nbn service provider in Australia and their support is fantastic. Show details
Cew101
Cew1012 posts
  NBN

Great connection, incredible tech support

Absolutely exceptional service. The people that work there are fantastic with customer service and technical support. They provided hours ( not an exaggeration) of technical support until everything was up and running, with amazing patience. Would recommend to anyone, without hesitation. Been with them for many years.Thanks Australia Online! Show details
Golden Oldie
Golden OldieSydney, NSW17 posts
  NBN 50/20

Best Internet provider by far

I changed to AO recently after nightmares with my previous internet provider. They were so very helpful, switched me on very quickly and talked me through the set up brilliantly. Great speeds too so streaming is far better. What wonderful customer support….so glad I changed. Show details
GigiBuo
GigiBuoCanberra 2600, ACT
  NBN 12/1

Happy Customer

Highly recommend Australia On Line. Have been with them for a year, and would not consider going anywhere else. An Australian Company in operation since 1994, providing good old fashioned personalised service. Whenever I call, I feel like I am speaking with a friend. Give them a go, you wont regret it. Show details
Brett
Brett
  NBN

great support to get connected

As new Australia On Line customers we are pleased with the refreshing, personal support we have received to get us online. NBN technicians took four failed attempts to connect NBN infrastructure at our new home. On each occasion Australia On Line were personal to interact with and promptly requested NBN to return and successfully complete their work. Show details
Bruce
BruceGreater Melbourne (Outer), VIC
  NBN 50/20

Local Aussie Help Desks are Best

Local Australian Help Desk, always quick to get through, easy to deal with - helpful, interested, speak without foreign accents, knowledgeable. Can highly recommend this internet provider. Reliable internet with no dropouts unless upstream NBN has problems. Show details
Value for Money
alisonhams.marktempany
alisonhams.marktempanySouth Australia2 posts
  NBN 50/20
jettappleby
jettapplebyGreater Melbourne (Metropolitan), VIC7 posts
  NBN

An RSP that sticks up for you!

We went on their nbn 250 plan. Service is amazing. Getting exactly what we are paying for consistently even under peak times. Even better then that is Micheal runs an rsp that actually cares and will help you and stick up for you. Tons of rsps are way too lazy to actually do what is needed. Not Micheal and Australia online! Very pleased with the service we have received! One last thing to remember is it is better to sign up over the phone or via Facebook as not every product is available via the website and many options are not available like NBN 250 plans and direct debit. So it is better to do it that way especially if you want faster speed tiers Show details
Thomas Griffiths
Thomas Griffiths2 posts
  Fixed Wireless NBN 50
Peter N.
Peter N.
  NBN 50/20

Sensational customer service

Second to none on all occasions. Recent storm took out our NBN while we were away. Australia online messaged us and booked an NBN visit for the day we got back, minimizing disruptions for us working from home. Thanks again Michael and team!! Show details

Questions & Answers

Chris P.
Chris P. · Fixed Wireless NBN 25 (Speed Boost)

We are with Southern Phone (God help us!!) and I wondered whether we would need a different modem if we transfer to Australia On Line?
Thanks, Christine

Australia On Line
Australia On Line   DM   

Hi Chris, You should be able to use your Southern Phone modem, yes.
We've never had a problem with ex-Southern Phone customers.

Chris P.
Chris P.  

Thank you

CrackedChelle
CrackedChelle · Australia On Line

Is this a Tier 1 company?

Australia On Line
Australia On Line   DM   

Hi Chelle, Australia On Line is a private family owned Australian company, meaning we don't use overseas call centres, all our staff are in Australia and we have years of experience.

Neb-Maat-Re
Neb-Maat-Re  

There are no Tier 1 providers in Australia. Even national carrier the big "T" is Tier 2 - you could argue they are Tier 2.5 but certainly not Tier 1.

What you get with Australia On Line is reliable fast internet with great customer service.

S Broomhall.
S Broomhall. · Australia On Line

Is a landline included in the cheapest package?

Australia On Line
Australia On Line   DM   

Hello, thank you for inquiring. The cheapest package which is $59 unlimited on the standard 12 speed is only the internet, no land line is required. I hope this helps.

S Broomhall.
S Broomhall.  

I use a landline. I'm confused by your answer. Does $59/month include a landline?

Australia On Line
Australia On Line   DM   

Hi S Broomhall, Sorry to confuse.
The cheapest $59/month package only includes internet, not a landline service as well.
I hope that clarifies.

See all Australia On Line questions

Details

Services

There are three phone services, which are a Home Phone service, NBN Home Phone, and NBN Home Phone Plus.

There are seven types of internet services, which are: 4G Broadband, NBN HFC Cable, NBN Fibre, NBN Fibre to the Node, NBN Fibre to the Curb, NBN Fibre to the Basement, and NBN Wireless.

Points of praise

  • The speedy service is appreciated by reviewers - whether it be a quick service setup, or delivering a replacement handset or NBN box, Australia Online staff were able to deliver on what they promised - often on the same day.
  • Staff are also quick and efficient at resolving problems. Householders appreciated that the call centre was located in Australia, as this helped with the quick turnaround when it came to service.
  • Excellent after-sales support and care was a definite plus point, and made customers feel supported on an ongoing basis.
  • Affordable pricing made customers happy to pay their monthly bills.
Compare all Australia On Line listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79$59$69$99
Typical Evening Download Speed 46Mbps10Mbps21Mbps85Mbps
Max Upload Speed 20 Mbps1 Mbps5 Mbps40 Mbps
Max Download Speed 50 Mbps12 Mbps25 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
ManualDownload manualDownload manualDownload manualDownload manual
Visit official website

Contact info for Australia On Line

Mon9:00 am - 9:00 pm
Tue9:00 am - 9:00 pm
Wed9:00 am - 9:00 pm
Thu9:00 am - 9:00 pm
Fri9:00 am - 9:00 pm
Sat9:00 am - 12:00 pm
Sun9:00 am - 12:00 pm
  • ABN: 88064289925

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