Australia On Line Fixed Wireless

Ideal for dependable internet – This service offers steady speeds and dependable performance. Setup was easy, and the connection has been smooth ever since. It’s a solid option for anyone seeking reliable internet.

Brilliant support – After many years of internet providers taking our money but not fixing any of the problems we switched to Australia Online. The same problem of the internet dropping out and only being able to use one device at a time on WiFi was the norm. Michael and his support team kept the pressure on NBN to investigate. NBN remained adamant that there was… Read more

nothing wrong with the equipment but every time the internet dropped out we took photos of the red lights indicating a fault on the termination box. After three weeks of Australia Online sending these fault photos NBN sent a contractor around and replaced all of the old faulty equipment. We can now stream a whole program and have the WiFi turned on more than one device. It has made a huge difference to our well-being. Thank you Australia Online and Ian the NBN contractor we really appreciate your efforts I am a paying customer with no affiliation to Australia Online or NBN Best regards Thomas

The Best Internet Provider – My issues are few and seldom but when I need help, it is readily available. The issue often solved without me having to do a thing. If necessary, I am talked through any situation with simple instructions that this non tec Great Grandmother can understand and follow. All in plain English. I would highly recommend Australia Online. Show details

Nothing beats human help – How comforting it is to be able to speak to a human who understands your problem and attends to it quickly. After being away for 3 weeks we returned to no internet connection. One phone call to Australia Online and we were reconnected within 2 hours. Brilliant! Thank you...very much appreciated. Show details

Always terrific! – Always terrific service from Australia On Line! Very patient and always willing to talk an old lady through her problem, and fix it. Show details

Over and above in service and communication – We have been with Australia online for over a year now and their service is exceptional. You forget what good old excellent customer service should look like when you haven't had it for so long - and these guys know how to serve their customers so well! We recently had an issue with a fried NBN box and router, and even though it was the weekend,… Read more

Michael worked on the issue until it was fixed, which included coming to our home to set it up. The service is excellent, the communication is excellent, and so is the price. Thanks Australian NBN for outstanding service.

New Customer - very happy – Couldn't get the big T to call back since last August, was a 40 year customer and decided not to go one with a new connection with them because they do not care. Very happy with the service received from Australia on Line. Request a rural connection and on line in a week. Show details

Fast, helpful, knowedgeable and friendly – I really like the Australia Online service. The quality of the internet connection, for fixed wireless, is great (average 48/4 on speed test. Initially I had a few issues with connection quality, the team always responded quickly to find a fix. I recently upgraded my modem/router at home and couldn't get internet connection back. They guided me… Read more

through the modem settings and within 5 minutes I was back up and running. The best reason I will stay with Australia Online is the friendly people on the end of the phone. When I call up I have never been placed on hold, they always listen well and respond with care. I have trouble understanding accents due to some hearing loss, but that isn't a problem for me with these guys, they are all Australian.

Perfect Service! – Very affordable internet deal and the speed is really good! Which is really helpful while working from home and the customer service is superb and always nice having an Australian team to talk to totally recommend it! Show details

Great service – Absolutely brilliant service. Service up and running without a problem and speed is great. The best thing is they call me up to check all is ok. This is the first time i have not been chasing up a service provider and hoping for assistance. Could not be happier. Show details

Excellent – I switched provider to Australiaonline 2 months ago and wish I had done this 5 years earlier. The improvements include easier, faster and much more effective service with a cost saving. We no longer have dropouts or total lack of service which was previously experienced several times a week. Thank you Australiaonline and thanks to your very efficient and courteous staff, so easy to access. Show details

I'm happy with my choice – When choosing a new provider, I had a few key points. I wanted an Australian provider with Australian support staff. They had to have a help desk open past 5pm and preferably 7 days a week. They also had to be around a while and therefore likely to stay around, since I've been burnt before. Most of all they had to have a good rep for speed and support. I chose Australia On Line and have been very happy with my decision. Show details

Gone with someone that will stick around – Was with Boom who dumped me across to Activ8me, got with Mungi, then bang they're gone. So I've gone with a stayer this time. Oz online's been going so long we used to have dial up with them.I hate rushing around just to stay online because my latest ISP has crashed out and lose what's paid in advance. NBN change over was OK and speeds are good.  Show details

Excelent service – We have fixed wireless and have had very few problems. It was set up quickly and made very simple for us. Any time we contact AOl we receive very prompt replies and have always been given the right advice. Highly recommend this company.  Show details

I could not have chosen a better ISP?? – NO I could not have chosen a better ISP if I had tried. I searched for ages for a great ISP. It has been quite a few years now since I have been with Oz Online. I will never go to anyone else now. These guys have the greatest respect for there customers and it does not matter what if any problems you have, nothing is to hard for them to fix. I… Read more

must say though that I have never ever had any problems with Oz Online and the internet connections. I have always consistently been online 24/7. Over the last couple of days I have transferred from ADSL to NBN and I had no down time. Big thank you to the team.

Just so good!!! – We very rarely have a problem with service provision but if we AOL fix it immediately plus they are Australian owned and staffed by Australians!!  Show details

Not happy with dial up speeds even though i am on NBN fixed wireless with a speed booster plan? – Signed up recently for a $59.00 a month plan with Australia online (including the 25 speed booster) which costs an extra ten dollars a month. However has it has become very apparent that Australia online can only provide me with dial up speeds? It has also become very apparently that the speed booster packs (in my case at least) do not work at… Read more

all? (So what am i paying an extra ten dollars a month for?) Have emailed Australia online requesting that they change my billing to $8.90 a month, (their current charge for dial up customers) as that is the ACTUAL service i am receiving.

Will wait and see what Australia online think of my request. Personally i think a complaint to the TIO might be in the pipeline?

Couldn't be happier, bye bye Telstra – Recently my Telstra contract expired and I decided to give Australia Online a try after reading many reviews on this website. The setup was easy and even the NBN part of the process went smoothly. My connection is fixed wireless at 25 mbps and I consistently achieve speeds of around 23 mbps dropping to 14 mpbs during peak times, which is to be… Read more

expected. I also have a VOIP phone which has been trouble free. I have rung a couple of times and usually have Michael or William answer the phone after a wait of a 1 or 2 minutes. Great service - Thank you.

Great support with Wireless NBN transition – We switched to Wireless NBN and had months of trouble from our former ISP. Switched to AOL and had prompt, courteous and helpful support through another few months of NBN problems. These problems turned out to be the fault of the former ISP, but AOL stuck with us throughout and now happy AOL Wireless NBN customers. Highly recommended!  Show details