Australia On Line NBN 100/40 (Extreme)

Fantastic service ALWAYS! These guys are legends - highly recommend them! Show details

We had an issue with our office NBN, and the team was incredibly responsive. They called back exactly when they said they would and did everything they could to assist. Within 24 hours, they were onsite and had the fault fixed. Really appreciate the quick and professional service—thanks, team! Show details

The best company – Once again, they came true with my query. Very professional, quick with the response to any of my questions. The best company and fast NBN. Very happy. Show details ·  1

best thing I ever did – Best thing I ever did was switch to these guys, Telstra was driving me bonkers and everyone in my neighbourhood recommended Australia Online. Hands down best customer service ive ever had. Will NEVER go back to the big phone companies and speak to a robot again, relief!! Show details

Extraordinarily good Sevice for a Telco – The AOL team are very responsive, personable, understandable and effective. Show details

Great support when you need it – I recently connected to NBN with Australia On Line. Everything went like clockwork. Everything happened exactly the way they said it would. Actually, the gear arrived two days earlier than they promised. I love it when a plan comes together. That aside, you can tell the quality of a company when something goes wrong. Whilst it wasn't a… Read more

major problem, my number wasn't displaying when I called out. After a call to Michael at Australia On Line, the issue was fixed very quickly. Thanks for the speedy efficient service! I highly recommend.

Life Savers – Nothing but praise for the staff at Australia On Line They have helped this dinosaur fix massive system and internet issues over the phone and I can't be more appreciative. I would have no hesitation in recommending them to work with , the team are outstanding Show details

The best service I’ve had, hands down – These guys are a godsend, I’ve never been more grateful for being able to deal with actual local humans who fix your problems straight away and who are really lovely. Never going back Telstra!!! Show details

Excellent service – Micheal and the Australia online team were extremely helpful in getting the nbn to connect our internet after we had to cancel with two other service providers because they couldn’t or wouldn’t put the time in to get to the bottom of the issue. After nearly 3 weeks with no internet they managed to get us connected by Tuesday when we signed up with them Friday and stayed in constant contact, even over the weekend. Extremely impressed. Show details

It's all about the service! – If you are not technically minded and just want your internet to work - the team at Australia On Line are for you. I have been with Australia On Line for over three years and in that time have required technical and account support a few times - each and every time they are helpful and just make things work. On one occasion my router died - and… Read more

they helped me with a new solution within 24hr. I can not prise the team enough and recommend them to everyone.

Support is accessible and expert – I changed to Australia Online a few months ago to connect to the NBN. All went smoothly. Recent NBN dropout was addressed promptly. The different thing about them is how accessible on the phone is expert support: they listen and then do something. Show details

Amazing reliable service!!! – Customer support is fantastic and extremely helpful. Extremely happy to be with a reliable Australian company with amazing follow up and service. If you want a reliable provider with quality product and service then Australia Online is the one to use. Thanks Michael for your support in getting our household back up and running again with the internet. Very happy Gaming family here :)  Show details

I'd pay double and still be happy – There are many competitive deals out there and Australia Online are certainly competitive. So, why 5 stars? What is the distinction? The answer - simplicity, capability/competence, you get the speed you pay for – all the time, customer-focus and above all, incredibly high quality service (above and beyond). When you’ve got critical work to do… Read more

and there’s a problem (almost never theirs – more likely NBN’s or Telstra’s), they are quick to diagnose and rectify or, at the very least, to take up the battle on your behalf with NBN, Telstar or whoever. And they keep you up to date on how a resolution is progressing – even though the problem is not their fault. Even if they were much more expensive than the competitors (which they aren’t) – I’d still pay for them. Thank you Australia Online

If service is important to you, there's nobody else to choose – Friendly and always ready to answer questions. We had some cabling issues (in the street) and Australia On Line never gave up reporting, monitoring and communicating with us until NBN Co fixed it right. Can't recommend them enough. Show details

Excellent customer service – Fantastic and reliable NBN speed. Any calls made to Australia On Line are answered fast and dealt with swiftly. Finally an Internet Service Provider that is local and extremely helpful. Show details

Smooth and easy transition – Excellent customer service, easy to contact, transition to NBN was flawless. Our internet speed has been fantastic and we have had no drop outs since changing over. Would highly recommend Australia Online to anyone! Show details

Perfect service! – Australia online staff stayed in their office until late to solve a small installation issue. Above and beyond my expectations!! Smooth sailing since with great connection and very happy family. Show details

Amazing service – We were reluctant to switch to the NBN because we didn't want the hassle of dealing with a large telco. We had heard about Australia Online and from the moment we made first contact the service has been amazing! Highly recommend!! Show details

NBN Connection – The internet works like a dream, speeds are great, no drop outs. Customer service is amazing! They made sure that everything was working for us and was setup very promptly. Show details

Easy and excellent service – So happy with Australia online my nbn is working great, very helpful and it was great being able to talk to someone direct. The team were very helpful to get me up and running Show details

Leaves Telstra in its dust – We had waited 4 months for Telstra to connect us to NBN - constant lies that it was going to happen ‘next week.’ One call to Australia Online & 5 days later we were connected. First rate service. Show details

Massive improvement, excellent customer service – No dropouts as yet. My speeds have increased from 10-15 to over 85, also my uploads up from 2-3 to 25. The service I have received from the company has been great. Show details

Great service – Australia Online provide a really high quality NBN service. They are really easy to deal with and provide excellent proactive personal service. Without question the best ISP I have used. Show details

highly recommended – We really appreciated the personal service and their persistence in helping us get our problematic NBN successfully connected. We had previously tried the bigger telcos and were essentially running around in circles for a couple of months Show details

Terrible customer service – We have been with Australia Online for around 5 years first with ADSL2 and then upgraded to the NBN. Customer service and speeds used to be fantastic. In the last 6 months we have experienced lots of dropouts and terrible speeds especially on weekends. We have been paying for the fastest plan of 100 mbps unlimited data and usually only get speeds… Read more

of 75 mbps max. Their customer service/technical support phone line now shuts at 12pm on weekends which is useless if you have a problem in the afternoons which was happening to us frequently. Unable to stream any Netflix, Kayo sports etc for sometimes up to 12 hours which is just not good enough considering we were paying around $100 a month. Due to poor customer service and speeds I have now cancelled my account with Australia Online.