Australia Remotes

Very happy customer – I recently purchased a remote for the aircon in our motor home. The remote arrived in 6 days. The remote is different from the original so I thought I would have to program it to my aircon, to my surprise I put the batteries in and it worked instantly. Quick, friendly service, website was super easy to use. Show details

Great customer service – Unfortunately the remote did not work for an admittedly very old Mitsubishi AC, but the customer service was excellent. Daniel responded via email, offered suggestions in an effort to resolve, but once it was determined that the remote did not work for this particular model a full refund was received very quickly. Can't fault service, thank you. Show details ·  1

great service – Ordered a remote for my Mitsubishi air conditioner. A universal remote was sent out instead of the original remote. This was fine during summer, although come winter the heating mode will not activate on the air conditioner. Have emailed requesting a swap a few weeks ago, but still no reply. The contact us form on the website is also not working. … Read more ·  4

Edit: Since posting my comment, the owner has reached out to me and was kind enough to send a new working remote. This was very much appreciated.

Terrible experience – Sent remote weeks after order, saying I hadn’t provided info - this was incorrect so I took photo and emailed it and then they sent my remote out a week later. Trouble was - remote didn’t work…now this was for a person about to have surgery and won’t be able to get up…no care, no responsibility. Don’t buy from here.

Absolutely a scam – 2 attempts to get the right control. No answering off phone calls. Sent picture off the remote I ordered and they still can’t get it right. I see from most iff the reviews Ime not the only one having this problem. Do not buy off this company.

Aircon remote doesn't work and they are extremely difficult to get in contact with – Received remote for aircon but it doesn't work - have tried contacting them through email and phone but none of their details are connected/responding. Very disappointed!!! Update 18/01/24 It took me more than an hour to find contact details that would work (both their email address and phone number listed on their website are unusable). This is… Read more

disappointing customer service and makes the refund process extremely difficult.

Having said that, once I was eventually able to make contact with them they actioned the refund promptly (a full refund including shipping), and I have subsequently upgraded my review to 2☆

I was looking for a replacement remote for an Airwell ducted system as mine had been dropped one to many times! Australia Remotes came up with a generic version (Airwell no longer operate in Australia) The entire process took 2 minutes. Four days later the remote has arrived (via express post). The remote is excellent quality, easy to use and the… Read more

instructions to set it up were so simple to follow. I'm now sitting in a warm house. Thank you Australia Remotes. I 100% recommend this company.

A fabulous service – My replacement remote control arrived within 7 days as promised. All set up & ready to go. All I had to do was install batteries. It was all so easy. Couldn’t have asked for more.

They know remote controls – I ordered two replacement remotes for a Hisense TV. I had lost mine in a recent move. I had previously tried the universal remotes that you can buy from big stores so I knew that they didn't work with my particular Hisense model. I got two remotes that work for less than the price of the universal (useless) remote from a big brand store. The… Read more

remotes turned up quickly and worked straight away. It was so easy. The customer service was great and my emails were replied to very quickly. (I found my remote three weeks later - but at least I now have a couple of spares).

Great after sales service – They say the best opportunity to prove your value as a business is when something goes not so right! I managed to order the wrong product and Australia Remotes have gone over and above to not only resolve the issue but even better the offer, the service and shipping has been prompt and professional. Highly recommend and will shop again. Show details

Highly reccomend – Great product, works out of the box as advertised. I actually tried 3 other remotes from other online places, none worked and no care factor. Even the OEM had no care factor in helping. Australia remotes can not recommend them enough Show details

Made it easy – The site and product range made selection of a remote simple with easy ordering. Once the remote arrived I needed some help with the set up. The team were quick to respond and gave me exact instructions to set up the remote, great service team! Show details

Great Service – I placed an order for a Air-conditioner remote on Thursday afternoon, it arrived at my front door Friday morning, less than 24 hours later. Open package, place batteries in the remote and I can now use my Air-conditioner. Extremely happy with the service I have received. Show details

Replaced remote quickly and at a great price – Old remote was quite temperamental- didn't want to click to move cursor to the right. Needed replacing, googled, AusRemote had the best product at a good price. Ordered and received quite quickly, and works as required. Would recommend! Show details

Very happy with the product – Not going to lie; I was a little sceptical of the shop when I found them online. They offered an LG master remote for my air conditioner, which I needed, as the unit is on the roof, and the previous owners did not leave any paperwork. Without this information, I couldn't buy a specific remote. I used the reviews on here to check that they were… Read more

legit and went for it (using third-party payment also helped me feel secure). While it took almost a week for the remote to ship, it then arrived within a day and worked straight out of the packet. Very happy.

One point, though - the image on this page doesn't match the one on the website (although all other details match), which makes it harder for the buyer to be sure it is about the correct business.

Changed rating after response! – Original review: Purchased a remote for an air conditioner. One thing that was good is that it was delivered in a few days. After I lodged the order and paid, I saw that it had to be paired to the air-con. (This should not have been a problem, but it is!) Again, after placing the order, I saw it described it as 're-made', which presumably… Read more ·  13

implies re-conditioned. I may have missed these, but I am pretty sure these were not stated before placing the order. It arrived with no instructions on how to pair with the machine. I have tried everything I can think of (including re-setting), but I just can’t get it to work. The other positive is that it looks good, and does not appear to be re-conditioned (unless it has a new case)! I have e-mailed twice with no response. There is no alternative method of contact on their website.

Modified review:

The company contacted me after I posted on Product Review.

As per correspondence below, it transpired that the original remote was the wrong one, and another was supplied, which, as with the first one, arrived in good time (2 days).

As below, the new remote did not do everything I need (specifically, select 'Econo' mode) but Aus Remotes stayed with me, and now it's working OK.

So I changed initially from 1 to 3 stars, then, thinking about the positive response to the poor review, and the quick delivery, to 4 stars (probably should be 3 and a half!). But I am perplexed that the problems I, and others who have posted previous reviews, have encountered had not been resolved by the company. Particularly as I will almost certainly be ordering another remote from them soon. (I am looking forward to giving 5* for that one!)

What a bunch of morons – Ordered a replacement remote, paid the extra to be able to just use and not have to search for codes. 1st remote arrives doesn’t work, send of an email and was told they realised their mistake and sent another one. 2nd remote arrived and still doesn’t work once again they realise there mistake and send a third remote, surprise surprise it didn’t… Read more

work either. Send another email and once again realise their mistake and send a third remote. Surprise surprise surprise they sent the same remote again and still didn’t work. Sent another email and no response. Shonky operators do not buy from them

Refund on panic purchase – Ordered an aircon remote after not being able to find mine. After ordering I found it and got in touch to see if I could get a refund. Not only did they give me a refund, but allowed me to keep the one on it’s way to me! Great service!! Show details

Helpful customer service – Due to postage delays, our remote arrived quite late and we didn't need it in the end. The customer service was very prompt and helpful, offering to refund our order without requiring the remote back. Very grateful to the team for the support. Show details

Delays? – Hello, I ordered a remote with express shipping on the 5th Jan but haven’t heard anything - can you please let me know what is happening? We are very hot!

Remote not working – Remote arrived on time but does not work, I have reset and followed all the instructions with no luck. I have made several attempts to contact the office via email, website & phone with no luck. Please contact me to resolve the issue. Show details

Poor after sales service – I purchased a remote for my A/C unit and sent them the make, model and serial number as well as photo of the unit and remote. After 4 weeks I had not received anything and not heard from them so I emailed them to see what was happening, I was told that the remote had just been produced and was sent the day before I emailed them. Upon arriving I… Read more

discovered that the remote does not work for the A/C unit and have sent a number of emails asking for assistance with it over the past 10 days or so and so far I have not heard anything back from them. The phone number listed on the website appears to be disconnected or incorrect. Overall a very poor result and I would not recommend purchasing anything from this business.

Do not trust this company UPDATE – The good - I eventually received my order and I received a refund. The bad - My order, 2x Guardian 2211L remotes, was initially lost. I realise mistakes do happen however I was disappointed that after waiting over a month, I received 2x Boss Guardian Steel Compatible Remotes from RemotePro, not AustraliaRemotes. After a phone call with… Read more

RemotePro, it appeared that AustraliaRemotes made an eBay account under my name, ordered two aftermarket compatible remotes through RemotePro, and had them shipped to me. During this time, the most effective way to communicate with the company was via reviews online. The phone number appears to be disconnected. I did eventually get in contact with the company who, after I lodged a complaint with PayPal, sent me the product I ordered and offered a refund which I gladly accepted.

Despite receiving a refund, I would not recommend this company. Judging by the 5-star reviews it appears that there are customers who have had good experiences, which is great, however, I would take the time to read the 1-2 star reviews before purchasing from here.