Australia Wide First Aid

Great content. However class was huge and minimal space. Was very crowded with minimal time.with trainer. Would be better to reduce class size or find a more appropriate training area, with possible 2 trainers. Content and trainer knowledge was great.

Excellent presenter and trainer. Had a real gift of using humour and real world lived first aid experience when sharing skills an knowledge. Will recommend this training to my workplace. Show reply

Parker was an amazing trainer. He speaks clearly, he is extremely knowledgable and even has a joke or two!!! This is my second time attending Australia Wide First Aid, both times with Parker as my instructor and I would rate him as the best teacher I've ever had. I also appreciate the same day certificate. Show reply

Unfortunately I DO NOT have raving reviews to share about this company at all. I have sectioned the comments for easier reading. 1. THE INSTRUCTOR My class instructor today was Memory, who right from the get-go stated that she was replacing another trainer at short notice. This undoubtably would be stressful, additional to seeing such a… Read more

large class, something she was not prepared for as there were not enough dummies per participant. It was obvious she was agitated and stressed with the frequent periods of being quite snappy, demanding and abrasive when asked questions or when students were not performing up to "her level of expectation".

As a result the CPR practical was divided into two groups, with one as size of 2/3rds, and the remaining 1/3rd the size. While the larger of the two were in practical, Memory walked around scanning the group at times while focusing on her phone. Then the second group came up with more space for her to observe and target for errors which left a couple of students embarrassed as her instructions were confusing. The issue is she assumed too much of the students. Not checking in with each as she walked around on how they were going and personal experience level. Prior to commencing the CPR practical, she asked if anyone had NEVER done CPR before, with one student sharing this to the class. Memory clearly made an assumption in her comments to the class that "The rest of the students are experienced and returning each year, so they know how to do it right the first time!" In fact her assumptions were further from the truth when a small number of students had been absebt for many years - one having trained 20 years ago, and another over ten.

I was looking forward to upgrading my skills, yet instead faced some heavy reactions and demands, and witnessed others being singled out facing demands in a demeaning tone while pulling intense facial expressions to repeat and repeat again while the whole class was watching. It was humiliating to watch and experience, having left me thinking "who's turn next?" Even when I asked a student quietly beside me something in relation to the task, Memory would snap out and glare saying "Are you listening?" "You don't know what you're doing?" They weren't questions to provide support and encouragement but to humiliate to "shut the person up". Yet when previously asking her a question one would never know if she would give a scrunched up face with sharp comments like "What are you saying?" "Don't confuse me!" or give a lovely smile and funny joke.

Another issue was that she spoke very fast which made hearing and understanding instructions difficult to decipher leading to mistake being made by the participants.

Something usually helpful but left some feeling quite confused was her she emphasis on mental health and the importance of being mindful of our words and actions towards others and yet she was doing exactly the opposite.

I truely could not understand why this was happening as I have NEVER experienced any such behaviour before under any other training organisation. For this reason I just CANNOT risk returning to this organisation in case she is present again. Instead I will be returning to the professional organisations including St John Ambulance.

2. PREVIOUS CLIENT SHARED SIMILAR EXPERIENCE NINE MONTHS EARLIER w NO CHANGE I read a VERY similar experience that was shared NINE MONTHS AGO on this page by Salsbeel Nawaz followed by a response from the company saying they would investigate the matter. However the issue is still occurring. This can certainly make or break a person's confidence.

3. STUDY RESOURCES AND LOCATION The manual had many unedited errors. The Girl Guides hall in FTG was very chilly and dull to work in. It did not set the scene for a formal and comfortable training program like many other centres and organisations provide.

Also there was NO screen in the Girl Guides Hall for the material to be projected for view.

I won’t be booking with this company ever again and I am pretty sure this will be the same for a few others in this session too.

It was an unnecessary stressful few hours.

I recently completed a first aid course and wanted to share how impressed I was with the overall experience. The standout element was our instructor, Tony. His approach elevated the entire course from a standard training session to something genuinely engaging and memorable. Tony complemented every aspect of the program with clarity, patience,… Read more ·  1

and an incredible depth of knowledge. What truly set him apart was the way he reinforced each learning point with real-world examples drawn from his extensive experience as a professional paramedic. These insights not only helped solidify the practical skills we were learning but also provided valuable context about how first aid is applied in real situations.

His enthusiastic, confident teaching style created a supportive environment where everyone felt comfortable asking questions and practising the techniques. I left the course feeling much more prepared and capable, and that is entirely due to Tony’s delivery and expertise.

I highly recommend this course—and especially Tony—to anyone looking to build their first aid skills with an instructor who brings genuine experience and passion to the classroom.

Its so nice having this training. At first im nervious thought that i cannot do the hands on training properly but with the trainer clear explanation, it helped me do it very well and gave me confidence Thanks for making this course enjoyable. Show reply

This is my second time with the same instructor & she is amazing! Class was run smoothly, succinctly and real life examples were shared for perspective with the class. The way they’ve run the practical side as AWFA has clearly changed and is much better than the last 10 years. Loved the large group drill, and having to switch smoothly back and… Read more ·  1

forth during CPR. Finished a few mins early, and she even let someone late come in. This blew me away as I used to get turned away if I was 5-10mins late, so I’m happy to see this.

I really enjoyed this CPR course. The trainer was knowledgeable, engaging, and made the learning easy to follow. I gained valuable skills and feel much more confident in responding to emergency situations. Highly recommend this course to anyone wanting practical, hands-on CPR training Show reply

I enjoyed today's class however I felt there were far too many people. The noise was very loud, so loud infact I couldn't hear the AED. I much prefer the smaller classes that I have attended in the past. The course was a good refresher.

Was so disappointed when I left, the first aid trainer made me feel terrible and dumb when I was just trying to learn the process, I felt so bad for everyone else the entire time because they were just being yelled at, I have no idea what the first aid trainer was going through that day but it has no excuse to be saying things the way he did, it… Read more

was like a nightmare waiting for it to be over I was so tense the whole time, Good Lord. Sorry but I cannot do it through your course again next time I will have to go somewhere else.

The teaching was good and relevant to my career wants. I enjoyed the teaching method as it was different from what I have had in past first aid training experiences. Show reply

I completed my Provide First Aid course with Australia Wide First Aid and had a great experience. The trainer was clear, patient and made the practical scenarios easy to understand. The course content covered DRSABCD, CPR, asthma and anaphylaxis really well. Highly recommend for anyone needing accredited training. Thank you. Show reply

It was really good The instructor was brilliant and was funny as well as informative and the way he delivered the course was basic enough to enjoy it The only thing I'm uncomfortable with is when we get paired off with a bloke and I dont like being moved around by a male Today was good I had a female partner so I felt comfortable Thanks for getting my certificate to me so quickly Show reply

Clear and informative training, great hands on practice with different materials. My instructor Krystal did a great job keeping the atmosphere fun while also being grounded for the context of the training. Show reply

I had a great experience with today’s First Aid and CPR training. The instructor was incredibly knowledgeable and explained everything in a very clear and easy-to-understand way. She made the course engaging and ensured everyone understood the practical skills before moving on. Her professional approach made the training very engaging and boosted… Read more ·  1

my confidence in performing first aid and CPR. I highly recommend her to anyone looking for high-quality first aid and CPR training.