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Average customer service / unhelpful over the phone
Hey Emily, not exactly sure what a few minutes means to you. But I'm still waiting on that sms with my white card details that you assured would be coming through on 2 separate calls. Cheers, Alex.
Very satisfied. It was alright, but you have to read through the modules to pass it, which is good. So, i am very satisfied with this course. Good job! Thank you
The course content were very presentable and easy to follow through.
I should say nothing difficult as long as you put in more effort of your time.
Once you stuck, go to review the slide again.
The reviewer stated that an incentive was offered for this review
was great. not much else to say,. just trying to full this review with all the words I need because seriously what else could I have to say. two more words ok easy I got more
Was a good training course. Do ya research and should pass
Was a good course. Not that difficult if you read the slides. The answers are right there if you take the time and effort to read the slides provided by the course
RSA - Why are people saying this is Quick? - Phone Assessment
Once completing the Questions there is a phone assessment to complete, there is about a 3 week wait period before you're able to receive the phone call unless you pay an extra $45 for priority service which I found unfair since they require you to pay for the course once completing the Questionnaire but don't let you know about the wait period until you've paid.
After the wait, I received a phone assessment with Muhamad, The roleplay with Muhamad was incredibly hard with the language barrier and I found him incredibly rude, It felt like an int...errogation rather than a roleplay, It didn't flow and it felt awkward. After not understanding Muhamad during one of the questions, I asked if we could reset the scenario but he suggested I restudy my course notes and book another appointment. upon being failed I now have another 3 week wait... I would highly recommend using another company to complete your RSA unless you don't mind dealing with poor customer service and waiting 2 months for your RSA
How i did my rsa
User friendly portal and nice slides. Which were easy to understand. Thanks eot. Finally got my rsa. Thank you. Every one should try this portal who needs rsa. Thank you
Quick and easy training. Done at my own pace.
Quick and easy training. Was easy to do in and around my work. Made the learning easy and I will be doing more courses. Thanks for making my training easy and enjoyable.
RSA certificate download issue
I was facing problem in getting the certificate as i did not enter my mobile number as it was not mandatory while creating the account.
But after completing the RSA it was not allowing me to download and was showing as mobile number missing i tried to edit which it did not allow.
Later i updated my account and added the mobile number still I was not able to get it.
Today i think server was updated an I am getting the certificate need to fix this bug.
RSA certificate quick and easy
I could obtain my RSA very easily with the help and information this online course provide, the information was clear, the website was easy to use and I will recommended it
Was easy to complete and very helpful. I would recommend to any one to use this service. Makes it very easy and you only pay when you are finished and passed
Great way to get your RSG
It was easy to complete while simultaneously challenging your critical thinking skills. It gave me genuine knowledge on what to do and left me feeling confident in my ability to utilise this qualification in the real world.
In depth course with relevant content.
As long as you reviewed the content thoroughly and understood it clearly, it was not difficult. I was very satisfied with what was outlined in the course curriculum.
It was indepth and covered everything that was relevant.
useless online activity
This system is a time consuming, a useless form of education that you may easily take in a normal face to face class. I am a student in a college and spent two days completing some parts of the course online, but after I paid the full price as they asked, I understood that they are asking for more money. It was not directly though, they give you no time for a phone call, and if you want to do it earlier, you need to pay more. So, I disappointed completely and gave up. Unfortunately, they will not give my money back, and I have not enough time to continue. So, take your time for finding a proper face to face course, and you will be granted your RSA card in one day.
Helping the unfortunate
The content was very good and informative as this an important aspect of my job.
The course was was reasonably hard which made you concentrate and read the literature thoroughly to help with problem gambling.
Questions & Answers
Do I have to do an online “interview” via video?
I have just completed my white card questions online about to bpay which is a very different customer reference number ( 20 numbers)
And the billers company name is ezipay???
Is this Australian based? I’m weary and would like answers as I have to have this cert by tommorow
There was a hidden policy. I did online so as to save time but after I paid and did all the assessment, I got a status saying the assessment require 1-4 days to check. If it does than whats the point of online. I recommend to do in person or go on site may be spend day but you will get a result in the same day. There is no point spending time at here.
Hi I’m wondering why my account has gone. I’m trying to get in account to finish rcg audio and rsa is done but have the final phone call questions tomorrow.
Can some one help me out please.
try emailing email@example.com, attn Maddison. she's given me valuable help. regards, tony warton
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