Reviewer Photos & Videos
Not what you sign up for
No indication upfront that you cannot complete the RSA without having to pay for a priority service of an additional $40. After the 125 questions you need to book an interview that can't be conducted for a month unless you pay more. Then if you take the 24 hour priority option they won't pass your previous work and make you pay even further. No options of sorting this out and no response. All up this service takes weeks for an advertised short turn around RSA.
Bad customer service, made me pay twice
After I completed all but the over-the-phone interview on the RSA course, I didnt complete the interview for a little while. So when they made me learn the content again, I was okay with that, but they made me repay the entire fee (nearly $200)!! Then, once I completed the course a second time and they called me, I was late to the phone, but I called them back literally 10 seconds afterwards, but they made me reschedule for a week later. Furthermore, they deleted all of my progress and I had to spend half an hour on the phone with them to get it back. Would not recommend
The course was very informative and easy to understand
Very satisfied. I got both my RSA and RSG in one weekend. It took a lot of reading but it was very informative. I believe that I learned a great deal, and now I have the qualifications I need to gain employment.
Easy to access great presentation of questions and great access to reading materials to help gain rsa certification. Would definitely recommend to others who wish to gain their rsa certification before they start work.
Do not use them awfully lengthy process and a scam for you to spend more money
do not use this. first 125 questions is not what is is awfully lengthy process where you have to talk to someone over the phone which you cant book for a month. you will be asked to pay money to do it under priority service even that takes more than 2 weeks
Unfriendly and slow
They made the course way too complicated. The video section was advertised as simple, mine took numerous attempts. Perhaps it was me, however with 15 years in HSE management you would think I would cream it. The final telephone assessment was a nightmare. Clearly they out source to I assume India as the lady could not understand me and I certainly could not understand her.
Leaning outcomes from this? Zero
- Verified customer
Absolute scam.......avoid at all costs!!!!!!!!
Initial questions were extremely lengthy but after 5 odd hours got it done.....only to then be emailed a list of other tasks, apparently required to obtain the RSA certificate. Completely unnecessary components of an RSA, I was required to do a literacy test, then a simulated experience, and then answer questions via video format.....none of which was stipulated prior. I then spent close to 2 hrs attempting to complete the video questions (which wasn't even final component) only to find that on the last question the upload kept failing. I tried...several times. The uploads in general took quite a few minutes so again hours spent attempting to complete this section. I then gave up, left the office & went home. Decided to email them, still had error on my phone so was able to screenshot but basically because I had no internet at home which showed on the screenshot they have said it's my fault, no refunds, absolutely appalling customer service from [Name Removed]. Because I needed an RSA to start my new job I found a local online nationally accredited course, completed in 4hrs, no literacy or video exams. Express Online Training is a scam. Stay away at all costs!!!! Seems I'm not the only one to be scammed by them.
Needed an employee to obtain a white card within two days before going to site. Their website said start course now and complete within 24 hours and same-day statement of attainment. Paid money for course. (note if you need a card, it will $55.00) Then need wait for 1-4 business day. Employee check if can earlier, need to pay extra????. Never use for another course again, very misleading
Misleading information and don't refund. Can't start course straight away Can't get white card same day
Needed an employee to obtain a white card within two days before going to site. Their website said start course now and complete within 24 hours and same-day statement of attainment. Paid money for course, paid extra to get the statement of attainment same-day. Enrolled so could start then there was no online lessons available for two weeks and now self paced learning. Because quote "we had enrolled" we can't get 10 day cooling off refund. Never use for another course again
good stuff lads
i am very satisfied with the course and it helped me learn more about the responsibility's of serving alcohol to different types of people.
i did not think the test was too difficult to the point of being hard but reasonably enough to help those who need to learn
Good information and easy to follow until you speak to assessors!
I found it very easy to follow what was written down for learning. The videos were helpful and all you need for answers is written clearly. What I found hard was understanding the assessor accent! Very difficult
Misleading you from the start
This course sounds dreamy until you finish 157 questions, where the misleading and nightmare starts. It was not mentioned prior to taking the course, that you need to do a bunch of other stuff after the finished questions and also, had to pay before you find them out. Promising a certificate after finishing questions but then suddenly all other not mentioned before assignments came up. A complete waste of time as I advise, go rather to an actual physical course an finish everything in few hours without getting grey hair. Also quite outdated and slow web page, to be honest. The course materials wasn't bad though, but that doesn't make it up for all the troubles you have to go through.
Questions & Answers
There was a hidden policy. I did online so as to save time but after I paid and did all the assessment, I got a status saying the assessment require 1-4 days to check. If it does than whats the point of online. I recommend to do in person or go on site may be spend day but you will get a result in the same day. There is no point spending time at here.
Is there an interview for the white card course plz?
what they dont tell you is after you have paid,now you have to do a live video link plus a recorded video plus a voice recorded message. Before they sent you your certificates. We had to run around looking for a laptop to do this.You get a free live link once, after that you have to buy time, ie more money required.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.