Friendly and helpful service!
I had Jo-An explain all the details about getting a personal trainer certificate. They kindly answered all my questions and explained all my options to me. I really appreciate the kind and patient service that I received. Would highly recommend to friends and family interested in getting a certificate!
Was great service
The service was great and gave me all the information I needed
Support when I needed it
Becc P at the Australian Institute of Personal Trainers came to my rescue today! I required assistance to finalise an assignment and she quickly, skilfully and cheerfully got me headed in the right direction. Thanks Becc for your excellent customer service
support staff are very helpful when it comes to any queries with assesment. Marie C did a great job.
Marie C, Customer Service Superstar!
Marie C helped me with my enquiry today and resolved my issue within no time.
Amazing team helping people achieve!
My experience signing up with AIPT has been nothing but positive! Tamara and Chris have looked after me so well in the process. 10/10 recommend signing up!
Good platform to get it done
Intimidating initially but then you ease into the course actions accordingly with the help of coaching calls. Needless to say, they have been great through out the journey.
Enrolment process was smooth and informative. Thank you to Rose for completing my enrolment and notifying me, can't wait to get started!
Enrolling was great!
The enrolment process was great, the lady that helped me set it all up was Tamara Butler and she was great, super patient and very helpful.
And I was contacted from Rose letting me know it’s all been sorted which I thank her for as well. Im super excited to get started!
Amazing experience from AIPT, can’t wait to get into studying. Thank you Jo-An
Amazing Student Services!
Marie C was able to assist me on live chat immediately and ensured that assessments were marked on the spot. I had already waited quite awhile for marks to come through, but was able to get them straight away with her help!
Supportive, clear and helpful
Spoke to Marie C on a live chat and she was provided very clear, easy to understand information that was super helpful and relevant, and was really polite and supportive
Maria was quick to give me the information i needed and was great with her customer service.
Thank you so much for your help Angelo! Your help and knowledge was so appreciated
5 Stars For Marie C
Marie was excellent when I was asking for help. she was very time efficient and professional! I am very pleased with Marie's work.
Questions & Answers
Has anyone successful gotten their money back from this training company?!?
Not that I have seen and I am highly doubtful anyone has! But if someone has i would love to find out how!
I was supposed to get my Certificates in February of this year, but they won't give them to me because they are questing 2 postal Screenings that DON'T EXIST nor that we were never instructed to do. I want to sue them, but can't because I've put all my money into this course. I can't even call them because they want me to pay, FOR A PHONE CALL.
They stole my 700 dollar deposit. I havent done the course and i have debt collectors chasing me for the rest
I second the class action Natalie N.
We need to get rid of this organisation so they stop scamming people... I know I’ve financially and mentally struggled because of them!!
I’m in for a class action! They set people up for failure
I will support trying to close this organisation!
Has anyone here actually got their Certificates? They are asking me for work that we never did, I finished all the work just over a year ago and I still haven't got it.
Count me in for a class act , I’m in a similar situation to josh where I’ve withdrawn due to financial hardship and even though I explained that they still demand full payment.
I am definitely interested in belonging to a class action against them.
They refuse to give any refunds or waive fees not what a uni of TAFE would do.
I feel your pain, I lost $3000+ on a PT course I never even started and have a $8000+ debt from the nutrition course I also never completed. Signed up on false promises back in 2016 and received no help.
You guys need to email firstname.lastname@example.org with your grievances and if your not satisfied with their response ask for it to be reviewed then take the next step by going to your states ombudsman! I’m currently on that journey as mine is V.E.T help.
Otherwise I’m 100% in for the class action! How do you start?
They signed me up through a door knocker back in 2014 with a gift of a laptop to sign up. Was told the assessments were multiple choice and that I wouldn't have to pay anything until I got a job after graduating. They are deceitful and dodgy. I am now taking action against them by contacting the ombudsman. I encourage everyone to do the same against this company.
I'm definitely keen to be involved in a class action. I've requested a refund due to their ongoing and unbelievable incompetence which they denied but I want to take it further, probably to the ombudsman at the least. It's a daunting process but if we all work together we can hopefully get somewhere.
I searched on Facebook for AIPT Class Action but nothing came up.
I managed to get a partial refund/discount for my Cert 4 PT course.
Ask to speak to the Quality team and have evidence to back yourself up.
Dont allow customer service to answer your questions, they twist the facts and try and resolve things without the knowledge.
They keep phone calls for training purposes so if you remember the dates then ask for those.
WOULD LOVE TO GET INVOLVED.
I have a course I was signed up to in 2015, I've tried to get removed, completed 0 units and was promised the world and that I didn't need to pay if I didn't complete. Signed up via Facebook with a company called Keep Learning Pty Ltd which is no more and was promised I'd get paid money signing others up.
Now in $16k debt on the VET Help scheme and AIPT wanted me to pay another 1200 to have the opportunity to complete the course. Um no. Not getting another cent.
Please add me to the group if you can
Has anyone had any luck with getting these debt collectors off your back? I am so upset and they are bullying me. I don’t know what to do but I can’t pay this course. I was lied too
Me too. Please let's all make a group
I'm sorry to hear that there's so many of you suffering the same despair as my son, l thought l was going to lose him from the mental anguish of this cooperate bullying. He has been paying for a course he didn't even start as he gave up his job and withdrew to care for his 94 yr old grandmother but this wasn't a good enough reason. Where's the understanding compassion and integrity of these businesses.
I'm not sure of everyone's stories but l urge you to stop paying, seek legal advice and send letters of demand for a full refund.
Also remember we had a thing called covid that turned everything upside down. Stay strong and don't give up guys.
I will post an update to keep you informed
Get an answer from our members and Australian Institute of Personal Trainers representatives
|Category||Education & Training Services|
|Course Delivery||On Campus and Online|
|Institution Type||Fitness, Healthcare / Medicine and Vocational|
|Course Length||3 - 24 months|
Contact info for Australian Institute of Personal Trainers
|Mon||8:30 am - 6:00 pm|
|Tue||8:30 am - 6:00 pm|
|Wed||8:30 am - 6:00 pm|
|Thu||8:30 am - 6:00 pm|
|Fri||8:30 am - 5:00 pm|
- ABN: 64147569168
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