U-Haul Australia
Verified1,600 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Cons
Verdict
U-Haul Australia offers a convenient and accessible service for diverse towing needs with a straightforward booking process. However, inconsistent maintenance leads to frequent reports of unroadworthy equipment and faulty electronics. Reliability is further impacted by technical failures at kiosks and a lack of support from on-site partner staff.
What an absolute nightmare! Firstly the service station attendant couldn't find the key to unlock it,they rang their boss and he said call Uhaul for a refund. I was on a time restriction as it was I wasn't leaving without the trailer I paid for! Eventually they found the right key then there was no D shackle, i had to buy one.....believe that!… Read more
Then upon return the attendant couldn't log it in their system that I had returned it on time. What an absolute joke! Never again will I hire from Uhaul or that particular service station. Lift your game people!!!!
When I arrived to collect the trailer, it was not road worthy - the coupling was loose and lifted off the tow ball with very little movement. The petrol station staff where I was collecting the trailer weren’t interested in knowing about it. After a couple of phone calls UHaul provided a refund of my booking, but the trailer should not be driven!!! Show details
Picked up a trailer that should have been taken out of service. Bottom floor rusted, right indicator not working and asking U-haul to help was a crazy mess around. I tried changing the bulb myself but the Galvanized paint overspray on the indicator lense made it impossible to separate so had to drive the Bruce highway without rear right trailer indicator.
Reviews with attachments
Last minute decision to collect an enclosed Box trailer that had thrown a leafsprig. The chatbot was helpful upto when I asked It a question then it transferred me to a person to complete the hire of a standard car trailer. There was no leeway given in time after completing the hiring application process which wasn't registering my touch screen… Read more
selections properly. as i still had to record for any existing damages and connect the trailer to my vehicle which gave me some trouble connecting the trailer wire to my Vehicle, (the R/H blinker wouldn't work) so it took at least 40 minutes to complete the process before leaving the collection point, which ultimately resulted in me receiving a late return fee of $15.00. The trailer had a working winch, ramps and travelled well while empty and when loaded.
I’ve hired a furniture trailer 10x6 and drove from Melbourne to Perth(4000km). In the beginning I’ve swapped the first trailer due to sealing of the door. It was torn. Then I got the second one and the back door was a different style and I ask the guy there are gaps when you closed the door and I said don’t you think It will rain inside and ruin… Read more
my furnitures. He said no I wouldn’t worry about the rain I would more worry about the dust:/ anyway he didn’t have any other and I had to take that one. The road took me 7 days to get to Busselton in Perth. When I arrived the bottom of my bed and my couch was wet and the rest was full of dust. I have arrived one piece but all my stuff in the trailer is bad condition.
Do not risk your life and others life . 100% of their equipment are not road worthy and won't matter what happens to you they only care about their own vessel not your life or your belongings. Their equipment show no sign of being serviced property , braks or wheel bearings can fail at any time and put every one's life at risk , their mechanic… Read more
or investigation team denies the fault on the equipment that you have noticed even if you are a AIS offcer yourself for 20 years .
If anything goes wrong with their equipment they will not hold any responsibility or liability towards your damaged belongings and they will try their best not to supply you the same type equipment even if you are stuck in the middle of nowhere. An absolute fraud.
My best advice is that , do not waste your money and do not hire a equipment from this company at all .
It was horrible. My enclosed furniture trailer wasn’t even remotely waterproof or water resistant. I retired it 3 days early as it was useless to me. Show details
Good Morning Harry. Thank you for your feedback.… Read more
Booking process was great but the trailer was barely roadworthy. Tandem car carrier spare wheel was flat and wheel on one of the duals was wrong size and spun freely without touching the road. Handbrake did not work at all.
Hi Guy, Thank you for taking the time to… Read more
Car carrier was good and towed well but had piles of dirt/mud on it and a flat spare tyre!!!
Hide a car trailer from Cobram did a walk around before leaving to find no brakes on left-hand side trailer was covered in oil and the printer on the higher side of it was not working with the attendant at the counter, not giving a toot about fixing the printer to prove that we paid for the trailer and then asked for another receipt when we… Read more
returned to drop the trailer off after he was told the printer was not working overall will not be using this service again
Great service Possible offer a discount if item is dropped off earlier than expected Show details
Booking process was great, very friendly. The issue presented itself when i went to pick the car trailer up. There was no winch on the trailer so myself and the service station attendant had to physically lift it on. Now these trailers are not light and the attendant wasnt a big guy. He said that someone didnt report it so he wasnt aware of it, I… Read more
asked if equipment gets inspected upon its return, there was no answer. I asked if he was going to be present when i return it so i can get a hand taking it off, his response was to just ask a customer who was putting fuel in. Im not going to bother someone unless its an emergency and im not going to put someone elses back in jeopardy. I ended up using my jack. Items being returned i thought wouldve been inspected and rendered out of service should they pose any safety risk.
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Trailer was not in best condition and had water inside Show details
I picked up a furniture trailer on the weekend and had to just hook up and run to pick up some furniture before closing time. Opened the rear once at the furniture warehouse and found the floor was covered in red Pindan dust. Had nothing to cleaned it out with so had no choice but to load up in all the dirt. Not happy Jan.
Good Morning, Thank you for your feedback, Could… Read more (+1 reply)
Car trailer. The supplied ramps are too steep to load a regular car. Most things about my hire were great. The trailer was in good condition, it towed nicely and the hiring and returns processes with the kiosk were fast and easy. The problem was that the loading ramps are relatively short. I was transporting an Elantra and the ramps were so steep… Read more
that I could not get the car into the trailer without ripping off the bumpers. If you were moving a 4wd or an ATV that has more ground clearance then you would have no problem. For an hour or so, I thought I had wasted my money on the trailer hire because the car couldn't be loaded. I managed to solve this by buying some car servicing ramps from Repco. Putting these under the ends of the trailer's ramps made the angle just right to load the car. The cost of the ramps was $185, so this little exercise cost me 2 hours of my hire time and doubled the cost of the hire.
Easy to pick up the trailer though externally it was absolutely filthy but inside not too bad. Drove 800km in rain and the large furniture trailer was reasonably dry but anything on the floor was soaked. It leaked around the floor seals so any boxes on the floor were destroyed. Keep this in mind when packing and place boxes on pallets if its… Read more
raining. Droppoff was simple and convenient. I'd use them again but pack to the limitations of the quite old trailer.
- +7
Picked up the Trailer and noticed handle was broken tied up with rope Guard where the lights are is all cracked and welds breaking how is this trailer roadworthy if I didnt need to use it to move i wouldnt have got it. We pay good money to hire these products yet they are being allowed to still be used. Screws left everywhere inside it
Hi Brett, thank you so much for reaching out,… Read more (+1 reply)
Picking up the trailer was good however the people working at the fuel station can't answer questions when asking about it. They don't look over the trailer after hire even though the system asks for a attendant to put in a code he just gave it to be to do and the question of any damage that should be noted to be paid for. When I searched online… Read more
if the car trailer comes with straps to hold the car down it said yes but it doesn't so had to go buy some.
Latest follow-ups
No issues at all with the trailer towed perfectly. Filling out the details on the screen was time consuming and hard to follow.
Follow-up · Physical condition was perfect no damage and nothing loose. Trailer was the right size I needed for transporting all my items. Drop off process was smooth no issues.
The trailer had some pretty major faults with it. The winch hook on the trailer was too small to fit on the eyelet of the vehicle, so couldn’t winch the Vehicle up the ramp….had to grab 4 blokes to push it up the ramps. Some of the side mounting… Read more
brackets were bent on the trailer were already bent and I could hook my tie downs on to them and secure the vehicle. The lights on the trailer didn’t work at all including for night time driving. If you are going to hire out a trailer for money, please make sure it is in working order before doing so. I don’t think I will hire one of these again
Follow-up · I contacted the team and reported the fault. They responded at first by saying they would investigate and said they would provide a refund. But nothing has been done since and no refund provided. Disappointing from a national and international company
Good Morning, Please supply your booking number… Read more (+5 replies)
Have tried 2 x at a station payed then bounced back 3 times Tried online then gave an error msg Still don’t have a trailer definitely not recommended Show details
Follow-up · Other options not locations as it was central to where the work was The message was to do with u haul network Eftpos at the machine
Hi John, I am sorry to hear there were issues… Read more (+3 replies)
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Positive reviews
The trailer was left out for us in an easy place to access. The operator at the Pearl petrol station was efficient and courteous, and explained everything well. Thank you fir great service. Show details
Didn't have a problem with the hire at all. Went and picked it up after booking on line, old mate at ampol Murwillumbah was easy to deal with, return it when I had to no problem. Do it again no worries. Show details
I hired the trailer from Maranos Servo at Clifton Beach Cairns. There are 3 or 4 carpark bays which make it difficult to pick up and drop off especially if the trailers are parked close to each other. Also the car/trailer light cable plug was broken. Other than that it was good.
Negative reviews
I booked at the kiosk which would not take my company credit card as it expires this month. It is still valid till the end of the month though. I ended up having to use my personal credit card. I then tried to pick up the trailer and collected the key and cable from the garage attendant. I found that the ground anchor was broken but the chain was… Read more
locket to the trailer. Trying to remove the lock was not possible as the lock was damaged and bent. The attendant was of no help so I called UHaul. After being on hold for 7 minutes, I explained my situation and I had to now re-organise my day as I was without a trailer and $74 poorer. A replacement trailer was offered at another location, but I refused to drive the distance. Let's see if they actually refund me without me having to follow up.
Correction to the initial review - My money was refunded the same day, so that is a plus.
The trailers electrical cable didn’t work had to be replaced. The service station guy couldn’t log the trailer as returned because the kiosk was acting up. Had to phone the company direct to log as rstuxx Rd ned
Trailer lights were defective and the cage latch was broken, so I had to improvise to keep it closed. Pick up and return were easy enough although the system stated the trailer was late and not available, when it was clearly right there in front of me.
Recent reviews
Reasonably easy and efficient process, when I needed to hire a large box trailer, via the U-Haul “Self Serve” Console. Potentially easier process booking the trailer out, than the trailer return process , as you need a staff member to enter details into the console to confirm its return even though you have already done so, including handing back… Read more
trailer equipment and return receipt to staff member. (It could be a bit of a wait if only one staff member and they’re really busy), however I didn’t have any delays and I found the staff friendly and helpful. The trailer was great, perfect for our needs. Although, One of the safety locking “pins” for the back end of the trailer was so rusted that it fell off, however we managed. U-Haul may need more regular maintenance checks for the trailers. Very fair and affordable hire prices and I liked the auto text offering hassle free hire extension, if needed. U-Haul is always my “go to” for trailer hire, due to the ease and availability of their range of hireable trailers.
The UHaul machine was not working at collection point but the lady working at the counter was very helpful and friendly managed to get us all set up. At return, everything went off well. The overall experience was very good and the trailer in great condition.
Hi, Thank you for your feedback and I am… Read more