U-Haul Australia

Booking process takes ages, asks you the same thing several times. Even asks if you've hired before and just doesn't use those details. Touch screen not very accurate or fast. Trailer not in good condition, had to do up all the bolts on the hitch. Missing R clip so just had to find something in the boot. If I hadn't caught the loose bolts I would have been in trouble. Only thing that's good is price and close to me! Show details

It was horrible. My enclosed furniture trailer wasn’t even remotely waterproof or water resistant. I retired it 3 days early as it was useless to me. Show details

Booking process was great but the trailer was barely roadworthy. Tandem car carrier spare wheel was flat and wheel on one of the duals was wrong size and spun freely without touching the road. Handbrake did not work at all.

Use them if you want to risk your life! – We hired a 3.5 tonne enclosed furniture trailer from Gold Coast U-Haul 2 weeks ago. The trailer only had a couple of suitcases and two kids bikes inside. Two hours down M1, one of the wheels of trailer came off. The service station was only 2km away and we managed to toll it to the service station. When we got there, there was heavy smoke… Read more

inside the trailer. We can U-haul for assistance who basically said they can’t do anything. We called NRMA, at our own expense, who basically said the trailer has not been serviced properly. As a result of it, our 4WD is damaged and the clutch went busted. We had to stop at Coffs and hired another vehicle to continue the journey.

We were so lucky because it could have led to a major accident on M1. We had our three young children on board as well. I can’t imagine what could have happened. We could have had a serious accident and all of us could have died.

Two weeks later, they still refused to refund the rental, refused to reimburse NRMA and the cost to fix our 4WD.

Left 2 separate requests on website to be contacted however no one did. Hired a car trailer which was in very poor condition. Had to adjust the brakes on the trailer, repaired driving lights which weren’t working, still had one clearance light out. Only one safety chain at the front and two broken tie down points. To say it was a very nervous 6hr drive with $30,000.00 worth of historic vehicle on the back is an understatement. Show details

Hired a small box trailer to transport a grandfather clock into the country. Easy to hire and paperwork easy. It rained a lot and the item was protected inside. Only photo is attaching to the toe ball.

Prompt help for fitting, contracting and supply of the trailer to be on its way to the job. 1000 kg of bark and leaves removed.

Great service, trailer was well maintained with new tyres ready for our trip across Australia. Easy to deal with and convenient.

Easy rental and return. But trailers need to be looked at. I emailed customer service, all our wires were exposed, and a few minor issues, but overall easy process and affordable Show details

Trailer wana my roadworthy, L/r tyre was bald, l/h light didn’t work, no brakes, bearings loose, and tyre pressure was 17psi, not an ideal trailer

The jocky wheel mount was %90 broken but worked. And the emergency brake was jammed on but also didnt work so kinda luckly. A big rock was the wheel chock at the servo. Thats all fine really as the trailer is still good to tow. But The booking computer was crashed and had to reboot. Then when i made the booking the docket printer was not… Read more

working!! Then the unspool release was also broken. Grrrr Not real deal breaker issues for the cost of the service provided (125 ish for 3 hrs) but damm i rekon it took longer to leave with the trailer than it got used for.... A 5 k tow... Still what are ya gunna do buy your own trailer lol Trailer number below for the uhaul maintenance team

First time using in store booking wouldn’t accept licence expiry date had call and the gentleman was great and got it sorted Front passenger side tyre was flat (will send photo) and the location Pearl energy fuel aciaca ridge (who also took photos) compressor was not operational. So I used my car operated one to inflate. It appeared to have a slow… Read more ·  1

leak as I had to top up throughout the time I used it over the trip. When returning the trailer I advised pearl energy to contact you guys to replace repair to avoid a future hirer getting stuck/Stranded Their comments were they don’t own it so it’s not their responsibility which I thought was a little short sighted on their behalf (which doesn’t surprise me these days) just thought I’d you know so the necessary repairs can be done. Fell free to contact me should you require any further details Cheers R

I used the kiosk to hire a trailer. It was extremely sketchy, Whenever I attempted to enter a number or a letter. It would just keep adding ******** so I would have to delete and start again. The trailer that I hired. The safety chain was extremely short and unusable, I didn’t realise this until I had hooked it up so I had to go back in talk to… Read more

the attendant to hire another trailer. When I returned the trailerafter 2 1/2 hours,I realised I was charged $70 +7 dollars GST. I don’t know why the GST charge was separate and I only hired the trailer for three hours,I didn’t buy any extra Insurance so the charge should’ve been 60 the receipt was completely wrong, I contacted the company by phone a suggested by the attendant, The wait time was over an hour. U-Haul have said they wilI give me a refund to bring it down to the $60 that it should’ve been in the first place. a terrible experience, kiosk faulty, trailer faulty and unsafe, unfortunately, they could not give me a reason why this happened. made a simple job hard, having to muck around with the trailer and then the phone Call and the faulty terminal took hours of my day.

Dear U-Haul Customer Service, I am writing to formally raise a complaint regarding my recent trailer hire experience. I was advised that U-Haul would contact me to resolve this issue four days ago, but I have not received any follow-up. Firstly, I am very disappointed with the hire period and booking system. I only required the trailer for a… Read more

one-way, one-day hire, but your system would only allow a three-day booking due to the long weekend. I was also told that the trailer could only be returned to a depot, not a service station like the one it was collected from. This resulted in two unnecessary extra days of hire charges. More seriously, during use the trailer experienced a critical failure — a wheel completely detached while on the road, with all five wheel nuts missing. I was fortunate that it was the passenger-side wheel, as this could have caused a serious accident had it been on the driver’s side. This was extremely distressing. When I contacted U-Haul for roadside assistance, I was told that if I left the trailer on the side of the road, I would be responsible for any damage. I was in no physical condition to make repairs or lift heavy items. I received mixed and unhelpful responses —how does one go and get wheel nuts if the they are unable to leave the trailer on the side of the road? Ultimately, I had to arrange private assistance. A friend drove more than 30 minutes from Mackay, purchased replacement wheel nuts, and helped me fit the spare wheel so the trailer could be moved. Around 90 minutes after my first call, I was informed that U-Haul had dispatched a tilt tray to recover the trailer. I did not inform your team that we had managed to move the trailer because I understood that doing so would have cancelled the recovery service if we were unable to get to our destination. If the tilt tray had collected the trailer, it would have been taken to a depot, and I would not have been able to access my belongings for over two days, leaving me stranded without a way to complete my move. I am requesting: • A full refund for the additional two days of hire that I did not require. • Compensation or reimbursement for the costs incurred purchasing replacement wheel nuts. • A formal acknowledgement of the safety issue and how U-Haul intends to prevent such incidents in the future. This incident caused unnecessary expense, distress, and significant inconvenience. I would appreciate a written response to confirm receipt of this complaint and outline the steps U-Haul will take to resolve it.

Spare tyre flat No cable to suit toyota plug, found that out at 6.00 pm saturday pick up Brake way out of adjustment, never going to work and safety risk, potential rollaway of parked trailer on uneven surface and load pushing tow vehichle under brakes Show details

Great car trailer, best I have used. Well thought out, ramps easy to use & store, 3500kg capacity, hydraulic brakes were good, spare tyre, excellent hand winch, had a braked release feature, plenty of tie downs Show reply