Australian Computer Traders

I bought a used refurbished laptop from ACT and I was very pleasantly surprised at how good the quality is. The USB C supplied was not the best and i advised them of the problem and they immediately replaced with brand new cord. Very good customer service. Good reurbished product as advertised. Show details

I suspect this is a fake business. Avoid. Took my money, never sent the product. Cannot contact them. Messaged via “contact us” form and attempted phoning 13 times. Show details

Warning. Do Not Buy from bneacttrader = ACT. Item not inspected or tested as claimed. Arrived without a hard drive or operating system installed. Requested a replacement that met the part as advertised. Nah mate none in stock, web site did not show… Read more

this. Spent considerable time and money thinking I must be doing something wrong. Local computer shop just started laughing, photos taken as unit had never been assembled correctly. Returned by self as have spent too many days asking supplier. Stress full, frustrating, angry just hoping to get money returned this year ? Do Not Buy you have been made aware.

Someone's not picking orders and sending out the right products , Ordered a standard Dell desktop , received a computer ready for gaming instead with more ram and newer Intel gen CPU . Can't complain

My experience was positive. I was very happy with the condition of the laptop I purchased but not with the peripheral I ordered. Initially I had some trouble getting in touch with them but when I did, I received a prompt refund. They also assisted me with a setup issue that was outside the scope of customer service. I would buy from them again. Show reply

My initial dealings with APT were not that positive. I ordered a laptop, it got here quickly and was well packed. However, I could not login in to it as it was still logged in to an administrator. I contacted APT, and they initially assured me that it was easy to get around. It wasn't. It then took some time to be able to organise a return and… Read more ·  1

replacement - their communication does need improving. However, they did keep trying to remedy the situation and I now have a working laptop. So for that I have given them 4 stars.

Faulty product they don't refurbish the laptops properly; they offered a 50% refund but never processed the refund. Tried contacting them and never get a response horrible customer service. Save your time and money buy from somewhere else. Show details

Absolutely disgraceful after-sales service. Do not buy from this company. I bought a laptop here in November for my son to use at school. A few months in, a line appeared down the screen — a clear fault with the product. I posted it back to them and I have AusPost delivery confirmation that the laptop landed at their premises on 1 April. It is… Read more

now 20 April — almost three weeks — and I have heard absolutely nothing from them.

I have called their support line more times than I can count and no one ever picks up the phone. Not once. I rang the store directly in desperation and was told someone would "pass a message through" to the support team. Surprise, surprise — no call back. I submitted a web enquiry asking for an update. No reply. Complete radio silence.

Meanwhile my son has been without his school laptop for weeks because this company cannot be bothered to answer a phone, return a call, or type a single email to a paying customer whose product failed. It is an absolute joke. Taking someone's money is apparently the only part of the job they are interested in — the moment something goes wrong they vanish.

Save yourself the grief. There are plenty of other retailers out there who actually stand behind what they sell. This one does not. Never again.

2 laptops 1 for my son for schooling and 1 for me for home , both laptops were supposed to be GRADE A both had several issues from battery , to software to hard drive issues usb slots not working ect sent both back several times to get the problems fixed to only receive another laptop with more issue , after being told they would be checked… Read more

thoroughly by there head technician " not true after sending back both laptops several times my sons come back yet again with more issues , and they want us to send it back yet again" my advice is look else were for a laptop unless you want constant issues and headaches

Purchased a Dell XPS13 laptop. It arrived promptly but when I went to set it up, the computer was still locked to the Aust. Govt. Dept. who previously owned it. This is 100% evidence that the computers are not looked over thoroughly as advertised. If this was the case, then they would have picked up that the computer was still locked to the… Read more

original owner. ACT offered to fix the issue if I send it back, replacement or refund which is all very reasonable with the exception of my time. However, I only purchased this computer for specific training which is time sensitive and none of these solutions will work for me. I purposely ordered an "A" grade refurbed computer to avoid any such issues and they were unable or unwilling to offer a suitable replacement. I spoke to two people there and am awaiting a call back. Not sure why they could not action the refund immediately.

I’m leaving this review after a completely unacceptable experience with ACT regarding my Surface Book 2 — both in terms of after‑sales service and the condition of the “refurbished” device they sold me. I reported a clear hardware fault and was issued an RMA. I paid out of pocket to return the device. ACT received it and sent it straight back on… Read more

the same day without addressing the issue I logged. Their “inspection notes” were generic and didn’t reference the fan issue at all, which strongly suggests they didn’t even read the fault description.

I repeatedly asked for a return label so they could re‑inspect the device properly. Instead of acknowledging their oversight, communication suddenly stopped for three days — despite previously replying within an hour or two every time. Only after I said I would escalate did they respond, and the tone changed completely.

Rather than addressing their errors or providing the return label I requested, the representative leaned on the “if no fault is found, you will have to pay” line as a pressure tactic. It felt less like customer service and more like an attempt to discourage the customer from pursuing a legitimate issue.

On top of that, the refurbishment process itself was deeply concerning. The device I received did not resemble the “A‑grade” condition advertised:

The laptop arrived dirty, and when I asked for a cleaning kit, I was told “we don’t have cleaning kits,” which does not inspire confidence in their refurbishment standards.

The operating system was not properly installed. The device repeatedly BSOD’d when attempting to boot into Windows, and I had to reinstall the OS myself.

The battery was completely dead on arrival, indicating it wasn’t checked or charged before being boxed up.

A non‑genuine charger was included, and this charger caused significant electrical leakage, making the entire laptop tingly to the touch — a genuine safety hazard.

The device had one major dent and two minor dents, plus general wear and tear — nowhere near A‑grade.

The Surface Book 2 contains two batteries (tablet and keyboard). The tablet battery wear was exactly 20%, and the keyboard battery wear was above 20%. ACT claimed “only the tablet battery matters,” which makes no sense because both components function as a single unit. No reasonable grading system would classify this as A‑grade; it wouldn’t even qualify as B‑.

All of this was compounded by clear procedural failure. ACT did not follow several steps they claim on their own website, including proper inspection, acknowledgement of the logged fault, and maintaining transparent communication. None of the promised process was followed in practice.

In the end, I accepted the faulty item back and lost money on postage, with no resolution and no accountability from ACT. This experience shows a complete lack of care, transparency, professionalism, and adherence to their own procedures.

I’m sharing this so others know what to expect: poor communication, ignored fault details, misleading refurbishment standards, procedural failure, and a refusal to take responsibility.

First l brought a system that cant update windows. So l return to buy another that can do window 11 but seem to have problems with headphones and then Shut down as ram has issue. 1. warranty are not to cover the machine. l brought 32 of ram. its has issues. 2. l brought a system that should have a working headphone port NO IT DOES WORK. 3 WONT FIX… Read more

OR REPLACE. SCAM.DON'T BUY FROM THESES PEOPLE. So as l pay for 2 year warranty.l return to get that least headphone port fixed. No its not yet its system for my Autistic son who needs his headphones. l Drove to 30 miller st murarrie depot to get it fixed. Nothing was done. What a joke. Wasted $583 dollars.

Not great. Ordered 16 workstations but they mixed my order up and sent me someone elses order. I had to drive to the other side of Sydney to swap orders with another customer. Then found 8 of the workstations didnt have SSD's which I had paid for so had to package them up and send them back to be replaced. I shipped them back over a week ago… Read more

and sent an email 2 days ago asking for an update. Crickets... so i just called them this morning and was told they hadnt been booked in for some reason so nothing has happened. I explained to the guy on the phone that I ordered these computers over 2 months ago so "please" put some urgency on it. He sounded completely disinterested... I was hoping I had found a new supplier for all my hardware going forward but based on this experience Im not so sure...

I bought through ebay. arrived with less than standard functioning. they agree to return. but it is at my cost and my risk. lost $400 for old computer. now I have to buy a cheapo brand new one. double cost! they said, A grade on Ebay. Do not recommend to buy from them. leaving review as solution is not fair. Show details

BE AWARE. If i could give them a negative rating, i would. not even deserving of 1 star. I rarely give any business a poor rating. This vendor is nothing short of shady trader. They sent me a device that was locked and cannot be used. Did not respond to my messages for days and after lodging compliant got a response. I was told to send the item… Read more

back which i did and sent AUS POST proof. Its been over a month and i am still waiting for my refund. Not only that the vendor has stop responding to my messages So unfortunately, i have to resort to this platform to get some attention and my refund. Just be AWARE of this vendor very shady.

As you can see I paid for it 25/06/2025 and still have not got it and I paid express post, I redirected it But just to same stree but differant number I allowed for 2 days, Australia post Show details

They were terrific in terms of sales- of course. Problem is when something goes wrong and you have to send items back, they don't give you any information, and then when the same issues keep happening they are terrible to respond. Eventually they ignore or palm off until you are out of warranty and then too bad you are left with an unusable laptop. Will not be purchasing from them again and telling others to avoid. Show details

I purchased two laptops from Australian Computer Traders via Kogan within just four weeks, and both arrived faulty. The first device took weeks to refund after multiple follow-ups. The second had a non-functional keyboard, and I had to go through the stressful process of returning it again. Although I eventually received refunds, the repeated… Read more

delivery of defective products caused significant disruption to my work and daily life. Communication with the seller was slow and frustrating.

I cannot recommend this seller due to poor product quality and lack of timely support. Buyers beware and consider other options before purchasing.

I purchased a reconditioned laptop from Aust Comupter Traders a few months ago and have been very pleased with it. Good price, up-todate software and good follow-up service. Since this purchase I've gone back to Aust Computer Traders for a couple of other issues (upgrading memory in an old desktop and fixing a problem after a microsoft update). On… Read more

both occasions the guys were helpful, resolved my issues promptly and at a very reasonable price. As a small business owner being without a computer is crippling so being able to have my computer problems fixed quickly is a blessing. In the past I have waited several days for a minor problem to be resolved by other computer companies. I cannot praise these guys enough. Great work Aust Computer Traders! Judi C. Nundah, Brisbane

Bought a Dell AIO desktop. An older refurbished model, but that's all I needed. Arrived in excellent condition with very fast delivery. Highly recommended company. Show details

I needed a number of key hardware items, and to ensure compatibility with my systems specs and Operating System. They where very polite, knowledgeable and actually assisted after I brought the gear and assisted in my trouble shooting. The after care was free. I also directly saw them gift a used (refurbished) laptop charger to a school student… Read more

who didnt have the money for a new one.

I will use these guys first in all my hardware and software needs.

My second purchase from Dodgy Brothers Computer Traders aka Australian Computer Traders. If you want equipment that just dies on you, overheats, faulty Bluetooth and so on, then these are the boys to but from. On both occasions I have had faults and have resigned to buying new instead. I think they must go around skips to find stuff to refurbish. Show details

This is my first and hopefully, last review on this (and similar) website. My intention is to help potential customers from going through the hell that I went through. Avoid purchasing anything from Australian Computer Traders. I bought a laptop which 1. They forgot to ship within their official 48 business hours policy (which they admitted only… Read more

after several desperate calls from me) 2. Turned out to be completely unusable because it was still attached to the previous laptop owners company (Allianz should know that their assets are being sold to the public) 3. Required several follow up calls and emails from me to get a refund. This has easily been the worst online purchase experience in my life. I spent countless hours trying to get an answer from them and this ordeal took a heavy toll on my mental health- I didn't purchase the laptop to play games, I urgently needed it for work.

To make matters worse, it's extremely hard to get through their customer care number and when they do pick up, you will be lucky to receive help from their support team. Most of them were outright rude and/ or disinterested. They also failed miserably to do the one thing that they should be good at: ensuring these second hand laptops are actually wiped clean and usable for their customers. It boggles my mind to think that they couldn't even check if the laptop is still attached to the organisation they bought it from. I wouldn't be surprised if they barely have staff left to do either the technical work or attend to customers. You will be better off getting a second hand laptop from some sketchy person on the street than this so-called company.

Purchased a refurbished HP Elitebook from A.C.T. Phoned them and they were very helpful in determining a suitable laptop for my requirements. Ordered online, very easy, great price, prompt delivery and I was very happy with the condition of the laptop when received. It appeared almost new. I was able to organise a local (regional) IT guru… Read more

who cloned my old hard drive and within 2 hrs I was fully setup and ready to go. No stress! Thank you Australian Computer Traders for your excellence in service and the high quality of your refurbished laptops.