204 reviews
ACT is the go-to place to buy good-quality laptops at an affordable price. I've bought 4 items for myself and my children. The service is excellent and delivery was the next day. Highly recommended! Show details
I bought Dell Latitude for my son. It was Grade B but, honestly, in a very good condition. The battery was not my concern because it's always connected via adapter. My son was very happy. The laptop is upgradeable: we're thinking to add RAM and SSD. Another good thing: the laptop was wrapped very well. Australia Post was sending delivery updates regularly. Overall, an excellent experience!
Really happy with my purchase from Australian Computer Traders! My refurbished Dell laptop arrived in great condition and was excellent value for money. A fantastic option if you’re looking for a quality laptop without spending a fortune. Would happily recommend!
Reviews with attachments
Lightning fast service, arrived a day ahead of expected delivery date. Yet to open it, but I am pretty sure I am gonna love it absolutely.
Excellent value products. Easy to find what you’re looking for, plus super fast shipping. Have bought multiple items from them over the last 2 years, and will continue with to do so. Show details
I bought a dell workstation 5820 for some mid tier simulation and cad works. I setup my cases at home and later transfer it to my university computer for the heavy computation. It works really fine and for the price point what I am getting is really awesome. The delivery was quick and came in a well secured package exactly as advertised. Customer service team was very helpful and responsive. Highly recommended for good value and productivity. Show details · 1
The laptop arrived on time and matched the spec I ordered. So far it has worked a dream and exceeded my expectations. The machine works as good as new with a price that is significantly more competitive than retail stores. Thank you ACT! Show details · 1
Website was easy to navigate, easy to choose a laptop on my own and shipping was fast. Product is exactly what I ordered and is perfect. Show reply
Very happy I purchased an A grade laptop pretty much like brand new I wanted something newer . After having my last laptop for nearly 10 years (which was also refurbished) i wanted a new laptop but not have to pay the huge price ! Show details · 1
Really happy with the ThinkPad T14s Gen 2. Fast, lightweight and in great condition. The 16GB RAM is excellent for multitasking, and it’s great value for the price. Very happy with my purchase! Show details · 1
Recived a mid range 2nd hand HP laptop in almost new condition for $240. Battery life is still good with around 7hr of charge. Very happy with my purchase. Show details · 1
Fast service and the devices are mint! I will definitely order again! I’ve also recommended the website to my friends. Thank you! Show details · 1
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Good service, quick delivery. However, slightly unhappy with the A grade condition. There are scratches that are visible and the space bar isn’t very responsive which may cause me issues given I’ve purchased for typing. Show details · 3
Bad service ink toner came Empty Send all details with photos Still waiting response Show details
Here's my experience so far. Laptop did not work on arrival. Screen flickers so much it is unusable. Put in warranty claim and no reply within 24hrs. 1 day later I got a reply saying my ticket was inactive and it was being closed... yep that happened. Then I spoke to someone on the phone who helped get a refund label. I've boxed it back up and… Read more
sent it, got an email from AUS Post saying it has been received but they have still not refunded me. Have been trying to call all day but no one picks up the phone on Friday. Still not a single reply to the cs@ emails I've sent.
Here are some videos of the products you send out / what your customers receive https://youtu.be/zHlxuUdVjhg https://youtu.be/ByHFGfQBm_g
Don't purchase anything from these guys
Hi, we’re sorry to hear the laptop… Read more
Rigid Policies and Awful Communication! Absolute nightmare experience. I made a mistake on an order and filed a cancellation request within 5 minutes of placement. Rather than honouring a standard, immediate request, this store waited 48 hours to decline it, falsely claiming the package had shipped. The tracking number they provided proves it… Read more
hasn't even been picked up yet, they just printed a label to lock in the sale.
They are now ghosting my messages. I am incredibly grateful I bought this through eBay, as their team is stepping in to force a resolution. If you buy from them directly, you will have zero recourse. Proceed with major caution.
Hi, we’re sorry to hear about your… Read more
This lap top when connected to internet it takes to a login page,with logo of victorian goverment page. I cannot bypasd it. It wants to sign in with a specifiv email address. They adking an email address used by victorain state govenment. Pictures are attached. you should refund my money and send me free postage voucher to return this Show details
Hi, we’re sorry to hear the laptop is… Read more
Latest follow-ups
PC arrived in good time and was well packed. I had trouble getting started as I was trying to connect through a WiFi adaptor. When I realised it wouldn't work that way, I connected by Ethernet cable and then set up the WiFi adaptor. All good since! I'm very happy! Show details · 1
Follow-up · I'm still more than pleased with my "new" desktop PC. I would certainly recommend purchasing from Australian Computer Traders.
Warning. Do Not Buy from bneacttrader = ACT. Item not inspected or tested as claimed. Arrived without a hard drive or operating system installed. Requested a replacement that met the part as advertised. Nah mate none in stock, web site did not show… Read more · 1
this. Spent considerable time and money thinking I must be doing something wrong. Local computer shop just started laughing, photos taken as unit had never been assembled correctly. Returned by self as have spent too many days asking supplier. Stress full, frustrating, angry just hoping to get money returned this year ? Do Not Buy you have been made aware.
Follow-up · Item returned. Full refund recieved. The advertisment for item wrongly worded, to my wayof thinking. Hard drive is a hard drive, item had an on board memory chip not stated in the add. Item still failed to turn on for me. Customer service improved my view a fair amount. So an increase in stars was required.
Positive reviews
Once again blown away by the quality and workmanship . Delivery is a breeze wrapped up so tight it would never spoil . Can’t recommend this company enough . This is my second purchase now and I would not go anywhere else to purchase Show reply
I recently decided on a refurbished PC to avoid more E waste I'm more than happy with my decision to choose ACT apart from the on and off button where you can see it's used there is nothing wrong with the optical looks and windows 11 is perfectly working Show 2 replies
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Really happy with the laptop. It was great value for money. Shopped around a lot to find the best refurbished product at an affordable price, ACT were able to offer good models at reasonable prices. Show reply
Negative reviews
Do not buy from this company, they do not stand by their warranty, only offered solutions designed for a computer technician & and we're not helpful at all. After complaining offered to fix computer at cost to customer. When they were explained to multiple times the letter drafted was by Google and my mistake not to proofread it. Online companies… Read more
should remember when they communicate online to offee the best service or solutions possible. Solution sound on Google and took two minutes to fix.. AI does a better job than his company.
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I paid good money for a high-end, fit-for-purpose used Lenovo ThinkPad P16s Gen 2 equipped with an Intel i7-1370P (5.20GHz), 32GB of RAM, a 512GB SSD, and an RTX A500 GPU. What did I actually receive in the box? An older generation machine packing a weaker Intel i7-1270P CPU, a non-RTX older T550 GPU, and a measly 16GB of RAM. Not even close to… Read more
what was ordered.
The fact that a business lets a computer get dispatched without so much as a basic sanity check comparing the physical specs to the original purchase order is beyond pathetic. It has created a complete, infuriating waste of my time. Because of this monumental stuff-up, I couldn't rely on the machine I needed and had to go out of pocket to buy another laptop brand new instead. Absolute shambles of a service. Do better.
Thanks for taking the time to share… Read more (+5 replies)
These guys are amateur at best, They claim their laptops are quality tested but I received a laptop with no charge, after charging it for 12 hours it had not a sign if life, a absolute brick...they're a absolute joke and there is no way I could recommend these spuds Dodgy Brothers Show details
Hi, we’re sorry to hear the laptop… Read more (+1 reply)
Recent reviews
I purchased a refurbished 2 in 1 laptop from Australian Computer Traders recently. It arrived by Australia Post ontime and in excellent condition. This was my first time buying a used device. My first thought was the cost. The price suited me, as it is to be used as a second device which will be most useful to connect to my mobile phone, and… Read more · 1
connect to a monitor or a projector and more. This 13.3 inch laptop/tablet with Windows 11 pre-installed is an easy device to carry around when necessary. I think the key message here is refurnished devices are a great alternative to the high cost of new devices. With a 12 month warranty only time will tell if you get good value for your dollar. I am sure that the computer technicians at Australian Computer Traders seek out all the poor performance issues in a device and rectify them before they are put up for sale. Thank you ACT Michael
This is my second purchase from ACT and once again the quality of the computer I purchased was A+. I have purchased refurbished mini pcs for my home lab and also a laptop for my father and the value for money and quality is fantastic. Show reply
The Dell OptiPlex 7060 is in excellent condition. It has been meticulously cleaned and everything works straight out of the box. Postage was fast and free. I especially appreciated the regular sms updates. Highly recommended! Will definitely order from Australian Computer Traders again. Show reply
Deliberated for a while before purchasing a refurbished laptop and investigated other sites as well. ACT had a great range of products to choose from and I was pretty diligent with my research, even ringing ACT to check on a couple of things. I found the laptop I wanted and the information describing it from its condition to its specs was spot… Read more · 1
on! I've had it just for 1 day and it is working beautifully. It arrived in excellent condition, crikey the person who packed it should win a prize! Very happy with my purchase, price, delivery and communication with ACT. Thank you! And yes, my experience with ACT was seamless - i do recommend.
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Thanks for your feedback, Mohammad.… Read more