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Australian Escapes
4.3 from 44 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Escapes

Reviews

4.3
44 reviews
  • Transparency
    4.5 (15)
  • Customer Service
    4.6 (22)
  • Trip Completed Yes (21) · No (2)
  • Ease of Booking
    4.7 (23)
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Topp
Topp
  • 3 reviews

Terriffic Tassie!

published
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Customer Service
4/5
Ease of Booking
4/5
Australian Escapes
John G.Australian Escapes
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HelenG
HelenGIllawarra, NSW
  • Verified

Gold Coast with a difference.

published
Transparency
5/5
Customer Service
5/5
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Review collected in partnership with Australian Escapes

  • Verified

Beautiful Adelaide and Surrounds, Scenic and Diverse Kangaroo Is and the Majestic “Murray Princess” River Cruise.

published

There were no hidden costs with this holiday and it was easy to make changes such as an upgrade to an outside cabin for the cruise and to arrange later hotel checkouts when convenient.
Free time in Adelaide allowed us to explore the city’s Museum, Gallery, Central Markets and gardens.
Travel arrangements and border crossings between Qld and SA ran smoothly and Health protocols were adhered to everywhere allowing us to feel safe at all times.
Thank you to AE for making all the arrangements. We thoroughly enjoyed this holiday.

Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes
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Review collected in partnership with Australian Escapes

  • Verified

Reluctant Cancellation of Tasmania Trip

published

Throughout the process of determining the itinerary for the trip and the subsequent cancellation,the assistance of Nikki and Skye has been been exceptional .
No doubt many others have had their travel plans upended by COVID-19 and demands upon the agents time and skills have been heavy. I fully appreciate the the opportunity to express my satisfaction with the service I have received and the refunds that have been negotiated
John

Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Thank you John. We look forward to assisting with your future travel plans. Kind regards

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Kezza
KezzaCanberra 2600, ACT
  • 2 reviews
  • Verified

Fabulous Experience

published
Ease of Booking
5/5
Incentivised Review No
Australian Escapes
John G.Australian Escapes
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Review collected in partnership with Australian Escapes

  • Verified

Revisiting New Zealand

published

There were no additional fees. We booked a small organised trip plus stays in hotels at Christchurch and Wellington. All very comfortable and central. A couple had stairs to encounter but staff helpful with luggage. Everything more than expected! Did not need to cancel or change. The hotel in Auckland ( Bayswater VR Takapuna ) had a beautiful view.. Staff very efficient. Was isolated but on bus and ferry routes. My congratulations to Ben Brooker for his interest in meeting our individual needs and taking us on a journey through those important memories. He made us comfortable and well looked after. Would recommend Australian Escapes to any potential traveller.

Customer Service
5/5
Ease of Booking
4/5
NorayJ
NorayJ

Actually I gave it all five stars!

Australian Escapes
John G.Australian Escapes

Hello Noray, Thank you for your feedback. We are very happy to hear that you enjoyed your New Zealand trip. Such a lovely destination! We look forward to assisting with your future travel plans. Kind regards

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Review collected in partnership with Australian Escapes

  • Verified

Bucket list

published

Booked our GHAN TRIP with Skye. She was helpful from the start,it was well organized and planned.We loved Catherine gorge as we experienced our first time in a helicopter. Thanks very much for making our first trip to Darwin so easy and wonderful

Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Hello Clinton, thank you for your feedback. We are so happy to hear you enjoyed your experience with Australian Escapes and we look forward to assisting with your future holiday plans. Kind regards,

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  • Verified

Magical Darwin - Can't Wait to go back

published
Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Hi Robyn, we are thrilled to hear that you had such a wonderful time. We have noted the car delay and look forward to assisting with your future travel plans. Kind regards

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  • Verified

Our trip on the Ghan and our stay in Darwin was just amazing

published

The only additional fee we had to pay was when we went into Kakadu National Park but this was stated on our information so we new about this and this was payed on our conformation the day before we did this tour.
WE booked a trip on the Ghan 2 nights 3 days and had an apartment Ramanda Suites by Wyndham Zen Quarter Darwin for 9 days . All our excursions were book for us before we left. WE told SKye what we were looking at and she came back with a package, we looked at it made a couple of adjustments and all was good. WE would book with Skye from Australian Escapes again . The expectation was over and above.
The Ghan is a must trip.

Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Thank you for your feedback. It was a pleasure to put together your custom travel plan for such a special destination. We are very happy to hear that you enjoyed your trip. Kind regards

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DebO
DebOSydney, NSW
  • Verified

Amazing adventure

published
Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Thanks Deb. It was a pleasure organising your holiday for you and we are very pleased to hear you enjoyed it so much. The Ghan experience really is something else. We look forward to assisting with you with any future holiday plans. Thanks again

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Leah G.
Leah G.North Queensland, QLD
  • 2 reviews
  • 1 like

Disgusted with the treatment and service.

published

Have booked cruises with and have had nothing but trouble. Extras that were supposed to be included were not and didn't find out until we were on the cruise. This cost a further $$$$ Can never contact directly. Will never use this company again. Not worth all of the money you pay them.

Transparency
1/5
Customer Service
1/5
Australian Escapes
John G.Australian Escapes

I refer to our written requests for you to immediately remove this review on the basis that your assertion regarding inclusion of alcohol package, alcohol costs incurred by you, and service quality are substantially false.

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Margaret Harris
Margaret HarrisHunter Region, NSW
  • Verified

Scandinavia and Paris

published
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Transparency
4/5
Customer Service
4/5
Australian Escapes
John G.Australian Escapes

Thanks very much Margaret, that car hire in Stockholm was certainly a headache. The agent we used could not provide us with a city option. We now have some direct booking arrangements there. Point taken about the Paris hotel. Thanks again.

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Patricia
Patricia
  • 2 reviews
  • 3 likes
  • Verified

Amazing Danube River Cruise

published
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Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Wonderful, thanks Patricia. We're so pleased you enjoyed your holiday and very much appreciate your feedback. Thanks again.

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  • Verified

European adventure

published

We had quite a complex booking, staying in multiple different cities over a one month period. Our trip included an 8 night cruise on the Danube which exceeded our expectations and was the highlight of our trip. Our accommodation was in great locations, within walking distance or short drive of major tourist sites. We made several itinerary changes as our plans took shape, and none of this was a problem. Staff were very helpful when we encountered flight delays and disruption to transfer arrangements. There were no additional fees after the booking was finalised.

Transparency
4/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Thanks Deborah, Your comments are very much appreciated and it was a pleasure organising your holiday for you.

Deborah H.
Deborah H.

Thanks John, we really appreciated all the effort you put into making our holiday a great experience.

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Review collected in partnership with Australian Escapes

Neil
Neil Queensland
  • Verified

Outback Experience Central Australia

published
Transparency
5/5
Customer Service
5/5
Australian Escapes
John G.Australian Escapes

Thanks Neil, We appreciate the feedback. Central Australia indeed a special place and I have passed on your thanks to Skye.

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