Review your last buy on ProductReview.com.au
Australian Escapes

Australian Escapes

 Verifiedaustralianescapes.com.au
Australian Escapes
4.7

213 reviews

Positive vs Negative
95%5%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Trip Completed ?Yes · No
Transparency ?
4.6
Customer Service
4.8
213 reviews
4 Nycey Stanley  · All the tours arranged for us were excellent. Accommodation quite satisfactory. The timing of the flights worked well for us. Thanks Armi.
5 seamus M.  · My travel consultant was efficient and provided all the elements I was looking for in a holiday. I appreciated the upgrade offer very much.
5 Yvonne  · We had a good holiday & everything was booked great thank you for that
4 phillip  · Alvin was very efficient, thorough and extremely helpful. he has a beautiful happy personality.
5 Craig  · We were very pleased with the accommodation and thoroughly enjoyed the many and varied activities we undertook during our stay.
5 Christine  · Thanks Alvin, Everything went to plan for our trip to Tasmania. The accommodation was excellent. The car hire went smoothly. Thank you.
Rod and Karen
Rod and KarenQLD
  Verified

Great adventure with good and not so good things happening. The Spirit of the Outback train was not as described in the photos of our itinerary. The picture we received had two sleeping pods side by side (like in aeroplanes), however the beds were foot to foot. Very misleading. The hallway was curved and so one door to our sleeping area had… Read more ·  1

enough room to open when the bed was down, but the other door to our area would only allow the door to partially open. Two people could not pass in the hallway so one had to back out to let the other pass. Meals and service in the dining car were excellent. Accommodation at Saltbush Retreat was excellent and Ron and Wendy were great hosts who could not do enough for us. We could not fault our stay with them. Long trip on bus of 165 klms each way to Winton and back and not one of the best days. Nogo Station and Stockman's Hall of Fame both were excellent. Qantas Museum and Wing Walk, Cruise up the Thomson River including campfire meal and Cobb & Co Stagecoach experiences were enjoyable. Smithy's Outback Dinner and Show had lovely meals although the entertainment was very average. The way the itinerary was presented in a sleeve was great although there was insufficient information regarding the activities we had booked. Flew home and what a great flight - 2 hours. We were met at Brisbane Airport by a bus which took us all to the airport to collect our baggage. Australian Escapes travel consultant Sandy was always accessible to answer any questions, however her attention to detail could have been better. Overall, an adventure to be remembered.

Sally C
Sally C2 posts
  Verified

Our trip to Tasmania was great. Car hire suited our needs perfectly and although some of the accommodation could have done with some upgrades it was comfortable and close to where we needed to be. The activities organised where fantastic. Australian escapes organised the accommodation/flights/car hire and some experiences for us and therefore took… Read more ·  1

the hassle out of trying to organise our travel. It covered most of the places we wanted to go to except the north east corner but we would have struggled to fit it in with our time frame. The package of our information was useful and contained all we needed for our ticket and accommodation etc info.

Reviews with attachments

  • Thumbnail
  • Thumbnail
  • +5Thumbnail
Linda Mason
Linda MasonNSW
  Verified

Sandy was so careful, precise and genuinely caring with the organisation of my recent holiday to Singapore witch my daughter. She understood what we were looking for and didn’t disappoint. Even when the airline delayed the flight be 26 hours she contacted our accommodation, the private car, and a city tour company to rearrange dates and times. We… Read more ·  1

felt very safe. Everything was organised and clear. Her communication with us was impeccable. If she was not able to speak with us she maintained excellent email communication. We both felt safe at all times. We are very thankful for Sandy and her part to play in the success of our amazing holiday. There were no surprise or additional fees on our trip. Our expectations were well and truly met. Sandy went above and beyond.

  • Thumbnail
  • Thumbnail
  • +5Thumbnail
Sharon H.
Sharon H.ACT3 posts
  Verified

The resort holiday to Fiji matched our expectations perfectly. Everything was well organised and the accommodation was without fault. All prearranged tours were very interesting and used local guides, who were fabulous. Show details ·  1

  • Thumbnail
  • Thumbnail
  • +4Thumbnail
Anne Mc
Anne McNSW
  Verified

My husband and I were very happy with the holiday that was booked for us through Australian Escapes. We stayed 5 nights at the Double Tree by Hilton in Alice Springs, the room was very comfortable, the breakfast buffet was more than adequate and all the pre booked Activities were very well organised and conducted, all the sub contractors were very… Read more ·  1

friendly and professional. We travelled to Uluru by bus we found the driver very friendly and competent. Arriving in Uluru we stayed Desert Gardens Hotel we were again very impressed with our accommodation and all the activities provided.

  • Thumbnail
  • Thumbnail
George N.
George N.3 posts
  Verified

This was our first trip to New Zealand and we were keen to have the trip planned but flexible with travel times leaving and arriving at our accommodation The tailored package that was developed for our specific interest's by the consultant exceeded our expectations and we feel that the itinerary and accommodation was great value for the money and the time available to us. Show details ·  1

  • Thumbnail
  • Thumbnail
  • Thumbnail
Rod
RodNSW
  Verified

Our Australian Escape contact Alvin has gone above and beyond to help us enjoy our first overseas trip, a few little things we needed help with and he sorted them out with no problems, very helpful and courteous, our trip to Hobbit movie set was amazing. Show details ·  1

  • Thumbnail
  • Thumbnail
  • Thumbnail
Kaz
KazNSW
 

Trip to Vietnam 18 Days north to south excellent! Travelled into Hanoi and 2 internal flights from Hanoi to Da Nang and Hue to Ho Chi Minh. Visited all the sights from North to South arranged by our Travel agent Sandy. We also had an excellent travel agent in Hanoi by the name of Tammy who was our prime contact in Vietnam if anything went wrong.… Read more ·  1

The only unexpected event was being left behind in Sapa when another couple took our bus seats, but Tammy arranged another bus (just for us) and the trip back to Hanoi was nice and quiet on a bus just to ourselves. Our trip was well planned, good motels, great activities and our different tour guides were all very good and spoke good English. We went to Vietnam to celebrate our 40th Wedding anniversary and it was a wedding anniversary which we will never forget! The Vietnamese people are beautiful and very welcoming and it is a place that should be experienced in ones lifetime, especially the traffic in Ho Chi Minh City!

Karen & Brendan Reeves Crookwell Australia

  • Thumbnail
  • Thumbnail
  • +7Thumbnail
Mark and Fiona
Mark and Fiona
  Verified

Bali vacation in November 2025 for our anniversary, and Sandy made it all happen with a fantastic trip. Our accommodation in Legian was amazing, food and staff especially. The hotel was around 15 minutes' walk to the busy strips, but the hotel offered a shuttle service. Ubud is a beautiful place, and we stayed at the Ankara resort which again… Read more ·  1

offers a shuttle into town. Can't knock the food and hospitality either. We upgraded to a pool villa which I thought was worth it.

The tours and transfers were all on time, flights were easy - we used Garuda. Both resorts helped us celebrate Balinese style, so thanks Sandy & team for making our time memorable.

  • Thumbnail
  • Thumbnail
  • +4Thumbnail
Bruce
BruceACT2 posts
  Verified

My wife anda I had a very pleasant week on Norfolk Island. Our flights and pick up worked very well. The accommodation at Coral proved to be excellent with excellent facilities and surroundings. It was necessary to hire a car to get around the island and get to tours and events and to manage our own excursions. There are as number of activities… Read more ·  1

and tours provided by the tour operators on the Island and these were good. We found that we spent about half time touring on our own and eating at various venues. Thanks to Australian Escapes for the organisation of our trip

  • Thumbnail
Bek
BekNSW
  Verified

Holiday was fantastic. Sandy had everything organised. Highly recommend this service Show details ·  1

Latest follow-ups

  • Thumbnail
Gillian Wolff
Gillian WolffACT5 posts
  Verified

Apple Fabe Travel Support Travel Directions Pty Ltd ACN 611 467 255 Global Escapes Travel, Kiwi Escapes & Australian Escapes Holiday & Travel Club AITUTAKI AND RAROTONGA – COOK ISLANDS 25 MAY – 1 JUNE 2026 GILLIAN WOLFF AND RICCARDO MASCETTA The… Read more ·  1

experience of the Cook Islands, the culture and scenery and the booked tours were all so interesting. AITUTAKI – TAMANU BEACH RESORT Tamanu Beach Resort and the villas are just beautiful and the gardens amazing with a path down to the lagoon where we swam and used the kayaks – it’s truly a stunning place. We had dinner at Resort Tave’e which was a short walk down the road and we liked the food. The Bishop Cruise which left from Ootu Beach was a fantastic day out with ukulele and singing by the crew. I met other tourists and enjoyed finding out about their travels. The day was sunny and we swam at One Foot Island and a buffet lunch. There is a small issue with the resort – in that the main reception and the restaurant area are on this side and then a large privately owned block separates the other area of villas (ours Room 105) and so to have breakfast or a dinner you had to walk down to the beach and walk along the sand – no footbath. The other option was walk along the long driveway – which had rocks – so needed a torch and then along the road back to the reception and down to the restaurant. The weather was perfect – warm days, sunshine. RAROTONGA – KIA ORANA VILLAS AND SPA The location is very handy with a short drive to the main area of markets. The Highland Paradise evening was amazing with the dancing and history and a nice buffet. Good to have the pickup bus. We did a few hours with Raro Reef Sub Marine Life Eco Tour – which advertises, trevally, sharks, puffer fish, shipwreck and we wanted to see turtles and none! So, for the money it was disappointing and felt a bit sea sick. The Vaima dinner was very nice and thankfully we were back at villas for an early sleep as up at 6am for flights home. If you would like more information regarding some concerns about the hire vehicle and also to see some nice photos then I need a mobile number to send from my phone. The bookings for all the flights and the tours went very much to plan. I wrote to RaroRentals about the car issues and if you would like a copy of this I can email the letter. Thank you for the experience and the people. I appreciate Australian Escapes for the itinerary. Gillian

 Follow-up  · Tour itinerary was excellent. Rarorentals car had serious battery issue. We filled up tank but they said needed more and a charge for this $100. Not happy as we were stranded in a back street, no wifi, car windows open as hot and so a lot of worry when just arrived at Rarotonga. Jetstar was excellent with a breakfast etc. Overall we had a good time.

Find out how Australian Escapes compares to other Booking Services

Know better, choose better.

Compare all
Ian and Dianne
Ian and DianneVIC
  Verified

Our holiday package for Darwin and Kununurra was very good. The tours that we went on were well organised and the guides did a great job. It was good to have a few free days so we were able to see a lot of things on our own. Our accommodation in… Read more ·  2

Darwin was very nice and was in a very quiet area. Also walking distance to town and waterfront. Accommodation in Kununurra was beautiful and also very quiet. Having a hire car was very handy to get around. August was a great time to go because the weather was perfect. Highly recommended.

 Follow-up  · We were happy how the booking was handled. When one of our tours had to be cancelled we were notified straight away and refund returned promptly. If we needed support we only had to make a phone call.

In-depth reviews

Rick and Sandy
Rick and SandyNSW
  Verified

Should not be booking flights out of canberra in winter for connecting flights - we did not make it. Virgin Australia were most un-accommodating in handling the missed flights due to late departure from Canberra (and delays in landing in Sydney due to opening of new Sydney airport rescheduling of landing of flights. As a result we lost our first… Read more ·  1

day in Darwin - as we arrived 2.00 am the following morning only to be up for day bus trip at 6.30 am. Really wrecked out time in Darwin. Original schedule timing for picking up hire car in Kunnanura didn't work for getting to Elquestro - Zebidee falls (closed at 12 noon) had to work on rearranging pickup times on the go - Sandy was very helpful with this. There was a discrepency with the contract with our hire car at Kunnanura - our documentation said it was unlimited kms - however Avis claimed they didnt do 'unlimited' contracts. Consequently we have had to pay for the extra kms - and to date the amount taken is unresolved.

However Australian Escapes and Sandy (our travel consultant) were most helpful in planning and implementing our holiday including sorting out any concerns we experienced during the trip.

RICHARD
RICHARDNSW
  Verified

Far North Qld 13/7/26 - 26/07/26 It turned out to be a great adventure of two extremes. The magnificence of the Daintree Forest and Port Douglas, across the Great Divide and into the remoteness of the discovery of gold trail out to the bottom of the Gulf of Carpentaria at Karumba. the prawn and barramundi capital of Aistralkia It was amazing to… Read more ·  1

experience the remoteness of the Savannah and journey by train through it and the Divide for a day or more. The Barramundi Dis Centre at Kurumba is a must as is the Sunset Cruise. Copperfield Gorge is something of a magnet, somewhat serene and not busy with people Cobbald George is a hidden gem and the Undara Lava Tubes are special for their colours and size. From the beginning our journey was going to be a challenge to plan as we wanted to fit it into our visit to Brisbane on July 11th and head north on the 13th. The first complication was to reverse the package to do Port Douglas first then the western adventure. The second to obtain accommodation in Port Douglas during the peak season with short notice. Alvin must have weilded a wand as he succeeded with both and was able to add additional days to our stay. What's more he planned our flight from Brisbane to Cairns so that we would be in Port Douglas after lunch. Same for our return to Brisbane from Cairns We were able to have a lazy morning in Cairns and arrive in Brisbane late afternoon.

Richard Davis 4/08/26

Kim T.
Kim T.TAS4 posts
  Verified

We had an enjoyable holiday in the Cook Islands. Our accommodation on Rarotonga at Lagoon Breeze was very good. Well equipped, great availability of an enjoyable breakfast and friendly staff to support our stay. We enjoyed our time on the island, including completing the cross island Trek. We then had a few days on Aitutaki, staying at Tamanu… Read more ·  1

Beach Resort. We enjoyed both our complementary foot massage and a full massage while staying there, took advantage of the bicycles available at the resort for a bit of an explore of the island and due to stormy weather the day we were meant to have a lagoon cruise, we were given a private one the day we were due to leave the island, which felt very special. Our accommodation for our last night on Rarotonga was obviously chosen for its location to the airport, and while it was clean and well supplied, it required quite a walk to get to shops as we didn't have a hire car and it was away from the island circuit bus. It wasn't as special as Lagoon Breeze but made for a slightly later start to our morning of departure than originally indicated. Maybe one day we will have a return visit to the Cook Islands.

Recent reviews

Libby
LibbyNSW
  Verified

Our accommodation in Katherine Place was well appointed, close to public transport and within walking distance of the Aquarium and the City. The beds were comfortable and the outlook from one of the bedrooms and the verandah were great. Show details ·  1

Dorothy
DorothyWA
  Verified

Staff very pleasant & helpful. Hotel although not closer to city was very nice & staff helpful.Would have preferred direct flight to Sydney but maybe not available as a big Rugby game on those days. great being picked up to & from airport. Show details ·  1

Carol Pomazak
Carol PomazakACT2 posts
  Verified

Everything went smoothly, Darwin was great, the scenic flight over Kimblerys was breathtaking Alvin was very helpful and friendly bookings our holiday and any questions I had. Thankyou great holiday. Show details ·  1

Jodye
JodyeQLD2 posts
  Verified

Our experience with our Travel agent Alvin Suan was very positive. I just wanted a holiday that I didn't have to organise myself. Alvin made sure everything was planned to every last detail and was very accommodating with any changes I wanted to make. A few of our tours were cancelled when we were on our holiday and Alvin handled our refund… Read more ·  1

quickly . Norfolk Island is such a beautiful place steeped in history and beautiful scenery. The people are very lovely and are very friendly and accommodating with tourists.

Jenny S.
Jenny S.New South Wales
  Verified

Alvin & the Aussie Escapes Team thought of everything to make our trip ‘One to Remember’!!.Our accommodation was great & the experiences that were planned for us were so interesting & enjoyable!! Our Ghan experience was exceptional!! The food & wine just delicious! The Staff were so helpful, friendly and couldn’t do enough for us. They, along with… Read more ·  1

the amazing people sharing the trip with us, became like family!! Thank you to everyone who made our trip so special…..we have such wonderful memories!❤️

Find out how Australian Escapes compares to other Booking Services

Know better, choose better.

Compare all
Neville R.
Neville R.NSW
  Verified

I was very impressed with everything about how this whole thing went (travel and accomodation for a trip to the UK). The service, the price, the detail and advice contained in the documents provided; all really thorough. There was only one glitch in the whole trip. That was getting access to a booked Airb&b room. I called the help number from… Read more ·  1

overseas and left a message. I received a callback within minutes (it must have been the middle of the night in Australia). With half an hour new accomodation was sourced and booked (at Australian Escapes expense). Access to the original accomodation was organised by the following morning. I certainly recommend Australian Escapes and will use them again for my next trip overseas.

Maree Ann
Maree AnnNSW
  Verified

It was a well organised holiday to Tweed heads. Alvin looked for accommodation that would suite me. The one bedroom apartment was close to restaurants, the beach and public transport. Alvins bubbly personality made it a pleasure to deal with him. I will definitely use Australian Escapes again. Show details ·  1

Monica
MonicaWA
  Verified

We Travelled to Spain, Portugal including Douro River Cruise, Aeolian Islands and Puglia on a 9wk trip with four different small group tours. We loved every minute. Sandy very efficiently booked our tours and secured extra accommodation and transport connecting all the tours. She coordinated it all very well and kept us updated along the way. … Read more ·  1

There was only one issue of not receiving our final documents until the day of leaving which was a bit stressful. Also the final documents giving times and contacts of the Aeolian Islands self directed tour with Ormina were not sent when they were ready but when we emailed Sandy she was very efficient responding and sent them through overnight. Overall we were very happy with booking through Australian Escapes.

Margaret Q
Margaret QQLD
  Verified

Commendable customer service from Alvin Suan from start to finish. Alvin kept in contact along the way offering suggestions and solutions. We were able to book two apartments for our accommodation on Norfolk Island. The whole Norfolk experience was a beautiful time enjoyed by the four of us. Thoroughly enjoyed the activities that Alvin was able to… Read more ·  1

book for us. The apartments were very central to the centre of the main Township and very satisfactory. Huge thank you to Alvin for also organising the lovely dinner to celebrate our 46th anniversary. Thoroughly beautiful meal had by all at Hilli Restaurant. Unfortunately our connecting flight to Norfolk Island, on the Thursday 21st, had been cancelled by Qantas. Friday 22nd, was delayed, therefore we had to fly on the 23rd May. Lost 2 nights accommodation, 1 activity for 4 and 2 days Car rental. Alvin is assisting with paperwork for us to be able to claim through our Travel Insurance for this loss.

Marg
Marg2 posts
 

We were very happy with all the effort Armi made to ensure we had a great holiday. Lord Howe was very beautiful and the people were lovely. Armi ( from Australian Escapes was excellent with her communications at all times and answered our questions promptly. The accommodation was a bit different to what we had thought it would be, but that was due… Read more ·  1

to the fact that no development is allowed on the island, so it’s difficult for locals to update. Armi organised three tours for us and they were very well run. I highly recommend working with Armi to plan your Australian Escapes holiday.

Noel
NoelQLD
  Verified

Due to bad weather we were kept in doors a lot a the in house movies were the same for every day.. A variety would have been great. Otherwise it was quite a good cruise. Show details ·  1

Helen W
Helen WWA5 posts
  Verified

The paperwork was thorough and well organised, even with suggested driving routes between cities. We were driving in New Zealand and had 4 accommodation places booked. Three were excellent but one was a bit disappointing. That bedroom was small, the parking wasn't easy to find and breakfast was served at 1 or 2 large tables with the other guests. Show details ·  1

s clifford
s cliffordVIC5 posts
  Verified

I enjoyed my Japan tour very much. It was well organised and we received a lot off information about the culture the people and places we visited. I am very thankful to Armi for looking after me during my enquiry and booking. Nothing was too much trouble and any questions I had were promptly addressed. She certainly helped everything go smoothly. I would recommend using this company again Thank you Show details ·  1

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.