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4.8
28 reviews
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I recently had my gas hot water system upgraded to a NeoPower hot water system through the Victorian Energy Upgrades (VEU) Program, with Australian Green Solution managing the process. I was very impressed with the service provided from start to finish. Communication was excellent throughout the entire process, from obtaining the initial quote… Read more
and arranging the installation date through to the installation itself and the prompt delivery of all required plumbing certificates afterwards.
The installation team was professional, efficient, and completed the work to a high standard. The whole process was well organised and hassle-free.
Based on my experience, I would highly recommend Australian Green Solution to anyone considering a hot water system upgrade under the VEU Program.
We had Australian Green Hub recently install a Midea 25 kw heating and cooling system From the start to the finish they made the process easy, quick and were very efficient Communicating and explaining every step of the way Would highly recommended Australian green Hub
We had a great experience with Australian Green Solution when upgrading our old ducted heating system to a Rinnai multi-head split system. Our neighbour had recently used them and highly recommended their services, and I'm glad we followed that recommendation. From my very first conversation with Drew through to the completion of the… Read more
installation, he was professional, knowledgeable, and clear in his communication. The rebate they offered was also the most competitive compared to other providers we considered.
The installation team, led by Tarron, arrived right on time and completed the job as scheduled. They thoroughly tested the system before leaving to ensure everything was working perfectly and left the site clean and tidy.
We're extremely happy with both the product and the level of customer service we received. I would highly recommend Australian Green Solution to anyone considering a heating or cooling upgrade.
Had a great experience purchasing and installing our solar battery through Australia Green Solution. Even though there was an issue with the battery supply, which was completely understandable given the rebate ending and the huge demand at the moment, Adrian handled everything professionally, maintained proactive communication throughout, and… Read more
quickly organised an alternative brand option that turned out to be a really good deal for us.
Installer Kyle was also excellent — very professional, friendly, and patient. He answered all my questions about programming and setting up the battery promptly and made sure everything was explained clearly.
Overall, really happy with the whole experience from start to finish. Great communication, professional service, and a smooth installation. Highly recommend. 5 stars!
After reviewing options of Companies we decided upon Australian Green Solutions and from the first phone call we knew we had made the right decision. James was the first and ongoing contact and found him to be helpful, friendly and informative in every detail in organising the removal of our old gas heating and upgrading to a new Rinnai Multi Head… Read more
(4) System. The installers Remi, Dean, Cody & others as needed were awesome, professional, thorough & tidy with everything done the same day. From start to finish the experience was seamless and pleasurable with nothing to worry about at all. A big thank you to especially to James and the Team and I would highly recommend AGS as a very satisfied Customer
Australian Green Solution (AGS) were a pleasure to deal with. From the day that I accepted the quote until the day the battery was commissioned, AGS kept me informed and delivered on their commitments. The installers, Brandon and Charles, were meticulous and efficient, and I'm extremely happy with all aspects of the Goodwe battery installation. … Read more
Brandon also managed to negotiate a fairly busy switchboard. It all looks fantastic. Thanks to everyone at AGS.
The battery was installed professionally as quoted and on time. Communication with the office was good. Everything was explained by the installer. The battery is working fine, saving money.
I've got installed heat pump Neopower 315L by Australian Green Solution. The sales rep Elise was very supporting trough out the process of defining the requirements and organising install. Michael, the installer did the work professionally and was nice and easy to communicate with. Overall the process was uneventful, what is exactly what one would expect.
Called about 6 places for quotes and Australian Green Solution was the only company to call me back. Very competitive pricing and signup and install was a breeze. Would recommend. Show reply
My experience with Australian Green solutions has been very positive from the beginning. They answered all of my enquiries. The plumber and electrician were both very professional and helpful. The plumber explained everything and completed the job professionally. I'm very happy and recommend them.
Green solution were great to deal with and kept me informed with accurate information on installation information and kept to time frames on the final battery fitting! Neat and tidy job guys would recommend!!! Show reply
My experience with AGS was excellent , from beginning to end. Installers were very knowledgeable and did a very neat job of my battery install. I would definitely recommend Show reply
Recent hot water service issue was dealt with quickly, professionally and proactively by Australian Green Solution. The communication and responsiveness were excellent and gave us confidence the issue was being taken seriously and resolved properly. The initial installation experience was also fantastic — smooth, well organised and easy from start… Read more · 1
to finish. Great customer service, highly responsive team and a genuine willingness to help. Very happy with the overall experience and would happily recommend Australian Green Solution.
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Just had my hot water service upgrade with an Emerald unit by A G S as with my air conditioning install which was done last year by them as well extremely professional and efficient crew Iam extremely happy with the unit
Very disappointing experience. A heat pump hot water system was installed on 29/12/2025 and was faulty from the day of installation. The issue was raised immediately with the electrician who installed the unit, but there was no follow-up, no technician visit, and no attempt to repair or replace the system. Multiple attempts to contact the… Read more
company’s call centre went unanswered. I only received limited responses after directly messaging a staff member. As a result, we were left without hot water for several days during cold Melbourne weather and had to shower in cold water. We were not given a time frame till now of when it can be fixed.
Installing a faulty system and then providing no timely rectification or support is unacceptable. I would not recommend this company based on the lack of accountability and poor after-sales service.
----------------------------------------------------------------------------- Update 2/1/26: I have since received a phone call advising that AGS escalated the issue to the manufacturer (Emerald). I was told they would only be able to get back to me next Monday — meaning 7 consecutive days without hot water.
When I requested a product replacement, I was advised this was not an option. This is despite the fact that the unit provided was faulty from the day of installation, which I reported immediately.
I am now being told this is somehow my responsibility and that I must wait for the manufacturer’s warranty process. The installer and supplier appear to be shifting blame between each other while delaying any meaningful resolution.
This lack of accountability and urgency is completely unacceptable, especially for an essential service like hot water.
From the first phone call to installation the staff were courteous, helpful, prompt and knowledgeable. The tradies removed all rubbish. Highly recommend this company and the product. It was so easy from start to finish. Show reply
Recommend using Australian Green Solutions to upgrade from Gas hot Water to Electric hot water. Communication was good and they kept us informed throughout the process. We highly recommend them.
I had a reverse cycle unit installed at home. The installers mixed up their measurements for one of the ducts, installing it about 5cm off centre because the instructions weren’t clear. LOTS of cursing and abusive language ensued. I also asked about dampers to be installed in the house. Despite numerous back and forth emails and an assurance that… Read more
it would be installed, nothing has been done (no phone call, email or attendance).
The installers mixed advised me not to use auto feature because it causes problems. Why sell a unit which is known to be dubious?
Our one month old new hot water system installed by Australian Green Solutions broke down on a Saturday. After trying to contact AGS many times on Saturday and Sunday we realized there was no way they would arrange a repair over the weekend. Seems like they should have an emergency after hours contact for these problems. Anyway come Monday we… Read more
were on the phone again. In total I made approximately 30 phone calls, sent many texts and number of emails over the course of the morning. Their compliance department wouldn't answer any call at all, the lady in the Philippines was not helpful at all and the office person started to giggle when I expressed my exasperation with whole thing.
It was fortunate that they gave me the phone number of the manufacturer and after I made contact with them the problem was fixed that afternoon and the hot water was flowing.
My recommendation is. DO NOT USE AUSTRALIAN GREEN SOLUTIONS.
Hi [Reviewer’s Name], I’m really sorry… Read more (+1 reply)
Australian Green Solution was very helpful in organising and installing my new electric ducted heating and cooling system. The clean up and removal of the old system happened promptly. I recommend them highly. Susan P. Geelong
4.9 as none of us are perfect. 6.30 am promised for installation and it was still pitch black dark!! 6.32 am there is a knock on the door and he was there in his working gear all ready to go. I had cleared the access and he was right into it with… Read more · 1
LED Light torch hanging from a beam. "Can we put the heat pump on the wall," I asked, "instead of direct on the ground?" On the wall it went with clearance above the bin lids. Courtesy, kindness, no time wasted and was off by 9.00 am. It works well. The noise of the heat pump is minimal and the unit takes up less space that the previous unit. They didn't have the unit size we ordered so they gave us the next size up at a 50% discount. Marvelous job. Fully recommended to anyone looking to progress.
Follow-up · No problems after the 'mixer' valve was replaced. Lovely to have decent hot water in the house!!
Just had A.G.S remove my old ducted heating and install a beautiful new 7kw Mitsubishi split system. Very happy, lovely staff and polite and skilled tradesmen. And they always turn up on time. Now I'm happy and warm. Show reply
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- +2
Electrician refused to instal a separate circuit. Reason is because our switchboard is full. He however said, the heatpump hot water will not overload if using the existing powerpoint. I am not an expert, but I do not agree. Old unit is left with us standing right in front of our house. New unit is yet being installed. Today, 26th 0f Mayz, I… Read more
have a very good team arrived and installed the unit. With respect to electrical work, I was clearly explained. The work was finally completed.
I love my new hot water system, great support from sales team and installed very professionally to my satisfaction. Show reply
Excellence service – The installer and electrican are professional and friendly. They are done the job well. Thanks for all of your service.
Excellent – Fantastic work, (Plumber: Daniel Hodge Electrician, Jarrod Grech) fantastic customer service start to finish,Excellent, professionalism, excellent communication from start to finish. I Recommend.
but great installers – While the accounts using tough language in terms of payment @ invoice, I'm so happy with the installers job, who installed a 260L all in one ecogenica heat pump for me in Syd. everything working fine, for that I recommend the company Syd branch to all my friends, Good on you Jay and Antony, thumbs up..
Buyer Beware – I wish I had read the review about this company beforehand. Watch out for these guys they are thieves. They will give you a quote which is competitive and make you believe that it is a firm offer. After they finish the job, they hand you an additional overpriced bill. They charged me $60 per meter of copper pipe which retails for $10 per meter and… Read more
$100 for a circuit breaker which retails for $25. Left a whole heap of mess behind after completing the job. Check the T&C of the contract. I personally would avoid dealing with this company.
Dear Turi, I sincerely apologize for… Read more
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Hi [Customer’s Name], I’m really sorry… Read more