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Australian Institute of Professional Counsellors

Australian Institute of Professional Counsellors

 Verifiedaipc.net.auABN: 25077738035
Australian Institute of Professional Counsellors
4.8

839 reviews

Positive vs Negative
96%4%
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Customer Service
4.8
Teaching Staff
4.8
Learning Material
4.7
839 reviews
MJField
MJField Queensland
   Verified Pinned

As a mature-age student returning to study, I was honestly quite nervous about completing a Diploma online. I wasn't sure if I'd cope with the technology or whether I'd feel supported, but AIPC has exceeded my expectations in every way. The online learning platform is incredibly user friendly, well structured, and easy to follow. The course… Read more ·  1

content is engaging, practical, and explained in a way that builds confidence as you progress. What has stood out the most is the incredible support from the staff. Every person I've dealt with has been approachable, encouraging, and genuinely invested in helping students succeed. A special thank you to my assessor during my recent practical assessment. They were absolutely amazing. Their calm, supportive approach immediately put me at ease, allowing me to perform at my best. I left feeling encouraged, motivated, and even more excited about becoming a counsellor. If you're considering studying counselling, especially if you're a little older or feeling unsure about online learning, I highly recommend AIPC. Enrolling has been one of the best decisions I've made.

5  AMY P.  · Jenny our practical teacher was amazing, sharing so much knowledge with us and taking her time to explain in depth! Thank you!
5  Shraddha  · I love studying Diploma in Counselling from AIPC. Very structured course format and supportive environment for pracs.
5  kanaka p.  · It is an amazing learning experience with great supervisors like Lorraine, Marissa and MY all of them are so supportive. Thanks to AIPC.
5  Larry  · The course is very thorough and professional. The content is well structured.
5  Jessica  · Professional and empowering. If you’re thinking about it, just give it a chance! You won’t regret it.
5  TAG  · Sound knowledge base and support for completing assessments. Assessors have knowledge and experience to offer helpful feedback to develop skills.
Tammy
Tammy TAS
 

The worst company to deal with extremely pushy do not tell you the truth and extremely rude. Do not waste your time with this company pay the extra and go through someone else. I am left paying for something I did not purchase. I do not or will I ever recommend this company.

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Steve M.
Steve M. New South Wales
 

The course has been fantastic, I can't recommend it highly enough. The individual assessments and relevant resources are well presented and very user friendly. Those providing study assistance are always very welcoming and responsive. The face to face practical seminars are excellently facilitated and are a goldmine of insights and advice from the assessors. I have thoroughly enjoyed my experience with AIPC.

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Monica K
Monica K
 

I thoroughly enjoyed the course! It was fascinating to learn new counselling skills and techniques to support people through times of distress and difficulty. I also greatly appreciated the opportunity to practise these skills during the many practical sessions, which helped build my confidence and competence as a counsellor. I would especially… Read more

like to thank Kellie Cox for her kind yet professional approach to assessing my practical sessions. Her encouragement, constructive feedback, and valuable counselling tips were truly appreciated and made a real difference to my learning experience.

I am excited to begin a new chapter in my career as a well-trained counsellor and look forward to putting my skills into practice to make a positive difference in people's lives.

Thank you, AIPC, for this rewarding learning experience!

Reviews with attachments

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annoyed
annoyed VIC 42 posts
 

This is the second time I've had issues with AIPC's fee policies. The first was being told it would cost almost $400 to change to the correct course despite not having started the original course. That decision was only reconsidered after I challenged it. The second was worse. I completed my Diploma of Counselling, received credit transfers from… Read more

previous study with AIPC, never missed a payment in almost two years, and then discovered AIPC would not release my transcript until every remaining dollar of my payment plan was paid out.

So despite completing the qualification and meeting every payment obligation, I couldn't obtain insurance or start practising unless I found more than $3,000 immediately. AIPC has since pointed to a clause in its handbook allowing this. Fair enough. The problem is that most students on payment plans won't realise the practical impact until they finish their studies and need their documentation.

My advice: before enrolling, ask AIPC one question in writing:

"If I complete my course early, will my transcript be withheld until the entire balance is paid?"

The answer may influence your decision.

Australian Institute of Professional Counsellors
Australian Institute of Professional Counsellors    

As mentioned to… Read more

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Antonia J.
Antonia J. NSW
 

Fantastic learning experience that fits around life – I graduated with the Diploma in Counselling and had a fantastic learning experience with AIPC. The course content is self paced so I could fit it in and around my work and life commitments. The assessments also have multiple options so you can go into an office, do video or combine with an online assessor. The course content is wide and gives… Read more

you the foundations to then decide where you want to specialise. The service from AIPC with any of my queries was fantastic and the post course support via NCPP as to how to set up a private practice or the Work Ready options to help you find a role in the counselling field are amazing. Highly recommend to anyone looking at a career change or to upskills themselves.

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Helen Poulos
Helen Poulos NSW
 

Very Flexible and Comprehensive Course – I had a very positive experience with AIPC where students are provided with an abundance of support at each step of their journey. I highly recommend this course to anyone considering a career in counselling. From the beginning of my journey I was heard, validated and had my many questions answered professionally in order for me to make an… Read more

informed and confident decision. The course is interesting, achievable and practical. Thank you AIPC for providing such a comprehensive, flexible and engaging course to springboard my career as a Neurodiversity-Affirming Counsellor. Helen Poulos www.askcounselling.com.au

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Kelly
Kelly VIC 2 posts
 

Studying with AIPC – What a wonderful experience with amazing support options, AIPC are so user friendly that I will continue to study with them through out my career as a Counsellor

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Tanya P
Tanya P
 

Felt supported and connected to staff – Course content is informative and engaging, this is enhanced by a dedicated and supportive admin team. Tutors are accessible and knowledgeable in course content. This provides a 'personal link' to this online study model. Some units/topics were more challenging than others, however I believe this is reflective of personal life experience. Overall very impressed. Show details

Latest follow-ups

Leon Griffin
Leon Griffin SA
 

Really enjoyed the course, I did the entire course remotely and it work really well. Whenever I emailed student support I generally got a reply within 24 hours. The theory work is achievable but is a long process, the practicals are achievable. Well worth the effort! Show reply

 Follow-up  · The only thing that surprised me was I didn't have to do a placement of any kind which is handy. The amount of questions in each subject is pretty big, I had only done a Cert IV prior to this so was a big jump, I filmed them myself with a role player, I used my partner and a work peer, the level of detail for the role player, in my view was far to expansive, with at times two to three pages of info for them to remember.

In-depth reviews

Tamima Werner
Tamima Werner
 

Studying with AIPC has been a very positive experience. I found the organisation easy to deal with from enrolment through to assessment, and the overall process felt well-structured and straightforward. The feedback provided on the workbooks was invaluable and helped deepen my understanding of the material. However, the seminars were by far the… Read more ·  1

highlight of my studies. The assessor was extremely knowledgeable and brought a depth of insight that added real value to the learning experience. She had a remarkable ability to draw out the best in every student and create a supportive, engaging environment.

I was extremely anxious about attending the seminars initially, and I wasn’t alone — every one of us had delayed our practicals due to nerves. After the first seminar, there was a shared sense of relief and confidence, and we were all genuinely glad we had attended. Meeting other students and learning alongside them was both reassuring and encouraging.

Overall, AIPC is a great place to study. The experience was hassle-free, the support was strong, and the quality of teaching — particularly in the seminars — was outstanding. It is clear the assessors bring a high level of expertise and genuine commitment to student development.

Patricia Zoltan
Patricia Zoltan SA
 

Thank you very much for the excellent AIPC Diploma of Counselling course that I have completed in Adelaide. I was extremely pleased with the course content, which provided me with job-ready information and skills and the quick turnaround with the online assessments, and I highly appreciated the flexible, self-paced online modules and the… Read more ·  1

face-to-face weekend practical sessions in the Adelaide office, where I could put into practice everything I have learnt in the theoretical components while mingling with fellow students and our mentors, who facilitated our practical assessments with great professionalism, kindness and care and also provided valuable general and individual, personalised feedback in a safe, pleasant and collaborative atmosphere. The formal and informal discussions in these practicals added an extra dimension to my learning experience. The course gave me a solid foundation of theoretical knowledge and practical counselling skills, and the confidence to start working as a counsellor in the industry, while I am also inspired to keep learning and adding to my repertoire of skills. After completing my Diploma course, I am currently completing two Advanced Study Majors with AIPC. I am also grateful for the support of the AIPC Adelaide Office, who always provided excellent support throughout my studies. Patricia Zoltan, graduate of AIPC Diploma of Counselling

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Danielle R.
Danielle R. QLD 7 posts
 
Customer Service
Teaching Staff
Learning Material

I started a course in Counselling online with this mob. The coursework is poorly laid out and the assessment questions do not reflect what was learned in the previous section. It doesnt flow and so much of it is watching youtube videos (which are constantly interrupted with ads these days). The student iterface is not clearly laid out and you get… Read more

the same annoying Welcome popup whether you have logged in for the first or the 5ooth time. Its difficult to navigate the online platform and sign up to online workshops etc. I am used to University level online learning so this course was a poor offering in the learning space and I found it difficult to be excited, or even interested about studying it. The Student Support team are generally responsive but be prepared to wait. The only thing they are really fast at is taking your money and sending you a million emails once you show an interest in their courses. To be honest, I even contacted the Professional body for Councellors in Australia to check if this mob was actually an approved teaching establishment as the course is such poor quality. Dont expect to work as a Counsellor with just the Diploma, they dont make that clear when you sign up but most employers require a lot more than a G.Dip so if you are looking to study to re-skill or get a job as a Counsellor, perhaps check online job sites such as Seek for the requirements before shelling out $$$ to this mob.

Australian Institute of Professional Counsellors
Australian Institute of Professional Counsellors    

Hi Danielle, … Read more (+2 replies)

Positive reviews

Maureen d.
Maureen d. WA
 

I have had a very positive experience studying through the Australian Institute of Professional Counsellors (AIPC). I first completed my Diploma of Counselling in 2019 and recently returned to complete my Diploma of Financial Counselling in 2026. Having chosen AIPC for a second qualification reflects my confidence in the quality of education and… Read more

the flexibility of their learning approach. Being able to study at my own pace while balancing work and other commitments has been particularly valuable.

The Diploma of Financial Counselling provided me with an opportunity to expand my professional knowledge and skills, which I was able to put into practice during my 220-hour supervised placement.

I have appreciated my learning journey with AIPC and the support provided by the Perth branch. I would happily recommend AIPC to anyone considering further studies in counselling or related fields.

mc06022016
mc06022016 SA
 

I recently completed my qualification with the Australian Institute of Professional Counsellors and have had a very positive experience throughout my studies. The course was well structured and provided a good balance of theory and practical knowledge, which has given me greater confidence in my understanding and skills as a counsellor. I found… Read more ·  1

the flexibility of the course particularly helpful, allowing me to study around my work and other commitments. The resources provided were comprehensive, and the support available throughout the course was greatly appreciated.

Completing this qualification has been a rewarding experience and has given me the knowledge and confidence to continue my journey in supporting and helping others. I would happily recommend AIPC to anyone considering a career in counselling.

Eric
Eric
 

Great outfit with great support. The assessors are a wealth of knowledge and support, all staff are a pleasure to deal with, really looking to accommodate you and your needs. Theory side of the course is well laid out and easy to navigate through at your pace and the practicals are an interesting experience and great to get to know other future counsellors, but also to get much needed info from the assessors, who are great at what they do. Show reply

Negative reviews

JodieF
JodieF 5 posts
 

Do not give them your details. They spammed my phone with calls for months even after I said I wasn't interested. They keep msging me and I say STOP, as the bottom of the message instructs to opt out, yet the msgs keep coming every two days.

Australian Institute of Professional Counsellors
Australian Institute of Professional Counsellors    

We’re sorry to… Read more

solfan
solfan 68 posts
 

Emailed on twice requesting cost of courses, both occasions Course Summaries sent, request for costs omitted. Main HO number 1800 334 348 reverts to answer machine ( 3 calls made between 2pm and 3pm 24/9/2025).

Australian Institute of Professional Counsellors
Australian Institute of Professional Counsellors    

Thank you for… Read more

Tom
Tom QLD 6 posts
 

Found this company to be underhanded. They give you a price for a course then when I read some unsavoury comments about them, I decided to not go ahead. Now they bombard me with texts and emails claiming that they can reduce the course by thousands of dollars. If it was legit, then there would be no need to pester potential customers. I have saved… Read more

all the emails and have asked customer service how they can give me such massive discounts on a counselling course . No explanation. I would steer well clear. Also the CEO doesn’t answer any customers queries. She’s busy apparently . I smell a rat

Australian Institute of Professional Counsellors
Australian Institute of Professional Counsellors    

Thank you for… Read more (+1 reply)

Recent reviews

Adrian
Adrian NSW
 

I’ve been really impressed with the AIPC Course, and the practicals, which I was a little nervous about, have been more than just practicals. The opportunity to meet fellow students, and to get incredibly valuable advice, guidance and knowledge from practicing counsellors and psychologists, who happen to be great teachers too. Location 10/10… Read more ·  1

(check out the food markets in Parramatta Square for lunch) Space 10/10 Time allocated 10/10 Teachers 100/10 (that’s not a typo, their experience alone is priceless) Thank you!

Monique Welbing
Monique Welbing 4 posts
 

I studied with AIPC Perth and every contact, whether through admin or training was kind, respectful and professional. The facilitators and assessors were knowledgeable, approachable and experienced. I always felt inspired by their experiences and character. Thank you for a wonderful learning journey both professionally and personally. Show reply

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Dmitri
Dmitri WA
 

Great opportunity to have a glimpse about counselling career, how is it to learn online, and having support in Perth from the team when challenged. Thank you for the course and support! Show reply

Mentai
Mentai VIC
 

The practical assessment was well structured and the facilitator gave us a lot of support and practical information to assist us with the role plays. Feedback was constructive and non-judgemental. It was a fun way of turning the theory into practice. Show reply

Krystal F.
Krystal F. WA
 

I would highly recommend AIPC Perth to anyone considering further study. The flexibility of being able to complete the course in my own time has been invaluable and has allowed me to continue progressing at a pace that suited my circumstances. Although the journey has taken me longer than expected, I am finally seeing the rewards of all the hard… Read more ·  1

work and support along the way.

A special mention must go to Lisa, who delivers the practical components of the course. She has been truly exceptional throughout my learning experience. Her knowledge, professionalism, patience, and genuine kindness have made such a positive impact on my confidence and understanding. Lisa has an incredible ability to make students feel supported and capable, and her passion for teaching is evident in every interaction.

Matthew C
Matthew C
 

The material is good and the resources are excellent! Fast and effective when I require feedback or assessments marked. The only thing that needs work is a fair chunk of the questions are poorly worded or have little care taken to ensure the grammar is correct. This was the only negative part of the experience as it added extra and unnecessary confusion to what the assessment questions were asking. Show details ·  1

Corey C.
Corey C. WA
 

Highly recommended!! 5 Star help for busy lifestyles! Studying my Diploma with AIPC has been an incredible experience. The self-paced online course structure and flexible delivery made it so easy to manage alongside my full-time work and family commitments. The absolute highlight, however, was the practical component led by Lisa Gray. Lisa is an… Read more ·  1

outstanding professional, deeply knowledgeable, fair, and incredibly supportive. She shares so much practical wisdom and instantly removes the stress from assessments. If you need a course that fits into a busy life but still offers top-tier, human support, this is it.

Tegan N.
Tegan N.
 

The counsellors I’ve had exposure to have been incredibly inspiring in the way they create safe, non-judgemental spaces where people feel genuinely heard and supported. Their ability to listen, guide conversations, and help provide feedback to better new counsellors is something I deeply admire. Show reply

Ahmed Moahmed
Ahmed Moahmed VIC
 

Such a great experience and very productive day with AIPC Adelaide. ​Thanks from my deep heart to Carol, the assessor at AIPC, for her exceptional professionalism and warmth. She was incredibly friendly and managed to make the entire day run smoothly, her positive spirit and encouraging words removed all the tension, allowing us to complete our… Read more ·  1

role-plays completely stress-free. Beyond her kindness, Carol was highly collaborative, even helping us coordinate our upcoming assessment schedules. She is clearly a natural talent in her field, exceptionally knowledgeable and supported by a strong academic background, making her an absolute pleasure to work with.

Ankita V.
Ankita V. SA
 

I had a really positive experience studying with the Australian Institute of Professional Counsellors in Adelaide. The flexibility of online learning made it manageable alongside full-time work and life commitments, while the course content was practical, engaging, and deeply meaningful. The support from the Adelaide team throughout my Diploma… Read more ·  1

journey was always encouraging and responsive, and I felt genuinely supported from enrolment through to graduation. The learning experience not only helped build counselling skills and confidence, but also encouraged personal growth along the way.

I’m grateful for the experience and would definitely recommend AIPC Adelaide to anyone considering a career in counselling.

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