I recently bought a small "spatial thinking training" puzzle for ages 3+ from Kids Australia, but the higher level puzzles could not be completed using the included blocks. This rendered the whole package useless, and left my grandson feeling frustrated and unhappy.
I purchased two items with the intention of giving them to my grandson as a present. When they arrived, the boxes were crushed and damaged; and on one of them the sticky tape was yellowed and weakened with age with dirty edges. I would be embarrassed to give them as a present. When I contacted the seller they offered me a 30% refund and assured me… Read more
they had made efforts to ensure safe shipping. That lie made me angry because the "efforts" were nothing more than a very flimsy plastic envelope. So flimsy you can see the light through it even though it is black inside. I demanded a full refund and a return at their expense but they outright refused. So I went to PayPal Resolution for help and had my full refund within seconds after I provided the photos. Thanks PayPal; you always have our backs.
Absolutely disgusted. I spent $15 each for a squishy ball. Very poor response. I believed this was an Australian site but the balls came from China. It took over 2 weeks to even respond to a query of shipping times. I requested to cancel my order twice, but received no response, nor was there a refund. I cannot believe I fell for this scam. I… Read more
will never order from here again and I will tell everybody that I know of my terrible experience and of the second rate items I received.
Reviews with attachments
Worst quality products....typical china garbage with a massive price tag STAY AWAY FROM THIS DUMP OF A PLACE THAT CLAIM TO BE AUSTRALIAN
Poor quality products. The name "Australian kids" is misleading as all the instructions are in Chinese, making it impossible to know for installation and feels unsafe to operate as the quality is low. I will never recommend this company.
Like everyone else this is a pure SCAM Chinese crap, Not what you see in adds. You end up with a scaled down rubbish version and less cars as per photo laid out on table. Paid $34 not worth $10
The product I purchased is nothing like I seen in photos I order from and the size is very small and very dangerous for children..which is what the product is advertised for ..very disappointing and will never be buying from here again..I did ask for refund but have to send back at my expense and I will do that ..
Very disappointed with this purchase. The product quality is extremely poor and looks nothing like the video shown online. It feels like very cheap plastic and honestly not even worth $5. I bought this as a birthday surprise for my daughter, but it was a big letdown. The packaging was also very poor, and the box had a bad smell when opened. I… Read more
expected the item to be shipped from Australia, but it actually came from Hong Kong, which was not clearly mentioned. Overall, a waste of money. I do not recommend this product.
Fraudulent seller shipping cheap products from China that do not match the ones advertised for sale on their website. When a refund is sought they refuse to reimburse unless you ship the goods back to China at your own cost. Website is a scam set up to look like you are purchasing Australian goods from Australia with false marketing and sales coming from China.
I bought the colour matching game after seeing an ad pop up with kids playing it and it looked fun.. when it arrived it was a sixth of the size promoted on the ads and a piece of cheap Chinese junk! I paid $20 for it! I wish I read the company reviews before purchasing! Avoid at all costs!
I’ll give it three stars as the actual dancing worm is pretty cute and works well. BUT the shipping was ridiculous had the communication at least been more prompt I would ignore the fact it took 4 and half weeks to get it
Latest follow-ups
Extremely disappointing — think twice before ordering from this company My experience with Kids Australia has been absolutely appalling\. I purchased a flashing fish toy for over $20, and after only a couple of uses it simply stopped working\. I… Read more
contacted Kids Australia expecting a reasonable resolution for a faulty product\.
Instead of offering a straightforward full refund, I was asked to provide a video showing the fault\.
How exactly am I supposed to video a fault when the toy has simply stopped working? There is nothing to show other than a toy that no longer functions\.
What made the situation even more frustrating was their response: they initially offered me just 40% of my money back\.
and then increased their “final offer” to a maximum of 50%\. Their alternative was for me to return the faulty product at my own expense\.
So, after selling me a product that failed after only a couple of uses, they expected me to either accept losing half my money or spend even more money returning a faulty item\.
This has been an incredibly frustrating experience\. The issue isn’t just that the product failed — it’s the way the company has handled the complaint and treated me as a customer\.
I expected a company to stand behind the products it sells\. Instead, I have had to repeatedly argue for what I believe is a fair resolution\.
I would not recommend Kids Australia\. Based in my experience, I would think very carefully before spending your money with this company\.
Very poor product\. Very poor resolution\. And, most disappointing of all, very poor customer service\.
Follow-up · I didn’t want a replacement. The product stopped working after approximately one week, and I requested a full refund instead. 2. What was the toy’s brand? LED Swimming Fish Pool – Automatic Water Activated Light-Up Fish. 3. How long was shipping? Shipping was fine, and I have no complaint regarding delivery. My complaint is that the seller… Read more
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Finally received my order, and it was missing the train set. I opened the packages of the ABC wall talker and veg talker. They look nothing like what's shown on the web page. Cheap and nasty. have been in contacT with support, oh the 'RIGMAROLE'… Read more
!!!!!! Last email was: show us a picture of what you received... I've done that and also explained that the Toy train set was not in the package....... Very unhappy customer. i will send my review to Facebook so others learn to 'READ REVIEWS BEFORE PURCHASING'
Follow-up · Correspondence with staff was ok, a lot of to and fro, then they were asking same old questions, and requiring more pictures of what i received. i had already done that. quality of items were absolute cheap and nasty. go to the 2 buck shop and expect cheap quality. will not shop with this company again and will tell my friends and customers i have of the quality.
Absolute trash you receive when ordering. Nothing like the photos show, the items are smaller, nastier and such a shame that it takes a month to receive them. They come from china and not Australia at all. Big scam - won’t refund unless you send them back to china at your expense they only offer 30% refund to keep them. Never again, be warned
Follow-up · Customer service crap, if you want a full refund you have to post back at your own expense otherwise only a percentage you get refunded. I chucked all the products in the bin they were that crap and cheap and nasty -wouldn’t bother people
Recent reviews
Do NOT buy from this rubbish website. I only received one of three items that I’d paid for. The drama dealing with this company has been mind blowing so I’ve just given up-so now they have my money and I don’t have my goods.
Fraudulent company and website. I ordered a kids pillow on Aug 10, then requested a refund immediately after discovering undeclared foreign transaction fees (as this company is actually based in Hong Kong). As per their policy, a refund was initiated and confirmed by them. Despite multiple shared communications assuring me my refund was being… Read more
processed after 4 weeks I submitted a credit card chargeback as the refund still wasn’t processed. The company disputed it, then emailed me separately to request I drop the chargeback so that they could process my refund. In good faith I dropped the chargeback. The company stopped responding to me on Oct 5 after this. I never received the pillow and still no refund.
Shipping takes forever i purchased goods over a month ago now and still haven’t received them. Won’t be purchasing from again and not recommending to anyone. Very deceptive thinking it’s an Australian company not from China/hong kong
Shocking service and no stock .. operates from Hong Kong, drop ships and does not send refunds as promised .. buyer beware .. not an Australian business. I am still waiting on my refund after 2 months despite attempts on my behalf ..
I agree with all of the reviews online. Couldn't believe the poor quality item received for my granddaughter's Christmas gift. My daughter-in-law sent me the link. Website looked such good quality. Absolutely terrible scammers!!
Absolute scam. Don't buy from Kids Australia. Intended to think this is an Australian company. Charged $4.95 for delivery within Australia. I am disatisfied with my purchase and was advised it would have to be returned to China. This is not an Australian company. DO NOT buy from this Chinese kids toy site.
Don't buy from them, it gives the impression from the name that they are Australian based products, but all the toys are cheep & won't last long at all. I bought 3 different products x2, totaling nearly $200. They all came damaged due to the really poor packaging and they are shipped from Hong Kong in thin plastic bags, so all the boxes are… Read more
damaged, & the products inside broken. When you complain about the damage or the quality of the product, they tell you you have to pay for the return and provide videos. They will then offer a 30% refund of the purchase price, knowing that by the time you have paid for return packaging, postage with tracking (that they insist upon), most people ask for the 30%. IT'S A SCAM.
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I bought 3 packs of scratch paper and stencils. No stencils arrived. After several emails back and forth between myself and Australian Kids they offered me a 50% refund which I considered fair and I accepted their offer. However Australian Kids have now stopped corresponding to my requests. Not very happy with them and will never purchase from them again no matter how good something might look. Ripped off and disappointed. Diane Reynolds
Scam website. Drop ships from China. Ai photos are nothing like the product. Paid $45 for something worth $5. Product came coated in dirt, scratches, dings and a busted box. Not an Australian website. Site should be blocked. Have received no response to multiple orders for a refund and my review of the product is not listed on their site (they must screen them).
Ordered 2 items over 3 weeks ago and they have still not arrived. I am Assuming Australian Kids is actually a foreign owned company tricking Aussies into believing they are supporting an Australian Business.
I ordered birthday gifts for my granddaughter and due to very slow delivery, missed her birthday. When the items finally arrived, they had been very poorly packaged (in a plastic bag) and were damaged/ crushed in transit. I contacted Sarah at… Read more
Australian Kids within hours of receiving my order (as mentioned on their website, faults etc were to be notified within 2 days) and requested a full refund as I was not 100% happy with my items (also stated on their website) I received no response and contacted the seller another 2 times, also receiving no response. I cannot recommend this seller at all. The items did also appear to be of very poor quality. Note also that you are not dealing with and Australian business as alluded to in the business name. Steer clear of this seller!
Follow-up · Absolutely no contact from seller since review, so as far as I can see there is no return process. The packaging was virtually non existent, being only a plastic bag which offered no protection for the items in transit. They therefore arrived squashed and damaged. The items quality does not look overly impressive. Will never purchase from them again, nor could I recommend them in any way.
After reading some negative reviews I was not confident that the order I had placed for the diaper bag would be delivered, what a surprise I got when my granddaughter informed me the diaper bag had been delivered and it was perfect, good quality and exactly as pictured in the advertisement
very dishonest ordered Educational Montessori Farm Story Book was charged $34.90 still waiting for it to arrive for the good reason it is coming from Aliexpress where it cost $16.19 free postage.
Ordered 2 Luminous led drawing Boards failed to deliver and failed to explain why it was not delivered. Still chasing refund through Pay Pal. All so suspect the delivery company imile was complicit in the scam.
Order not arrived..sent 3 emails no reply..sent text..no reply..tracking shows returned to sender??..aus post tracking..no item exists??I purchased this for my grandsons birthday but it hasn't arrived..not happy with communications ..none
Follow-up · The product was a plaster of Paris mix in a bucket No refund was offered..I demanded I tryed 3 times to contact them and on 4th time got them and now have my money back..kids Australia things are made in China not Australia like I thought