Don't do it
If you are after customer service and good rates, do not apply. Every time I have dealt with this bank it is on their time. They won't even let me get a payout figure without me jumping through all the hoops and this is even after charging me over 2 percent over the standard variable rate that other banks provide. Because there is no local branch I cannot even go to complain to someone in person. When I call the person I want to speak to is not available and will not call you back.
App is rubbish.
Every time I TRY to use the app there always seems to be some sort of issue, or the "Bank server is down"!!! This is extremely frustrating, especially on pay days when I try to pay bills ect.
I have banked with them for 20+ years and have watched the slow demise of it, they have not started with the times at all. If I want tied to the bank with a mortgage I would change banks in a heartbeat.
Amber's Excellent Help and Service
We would not still be members of The Australian Military Bank if it wasn't for the exceptional service, help and understanding, that Amber has given us. Nothing has ever been a problem or to hard for her to do. She has listened to all our concerns we had when they change the Website 12 months ago and were having so many problems using the Website. She help us when we paid off our loan and when I have had trouble printing off information. Amber helped us close account and open new ones. I have been able to e-mail her if I had any question no matter how silly. She is a real credit the the Australian Military Bank. Thank You Amber for all you have done it has been greatly appreciated.
Tonia from AMB Rockingham, WA
Our family was helped by Tonia from the Rockingham branch with a DHOAS scheme loan. She was such a lovely professional to work with. She assisted throughout and actioned everything in such a timely manner. To top it all off she is such a warm person and made us really feel like she cared about our family. We've had a couple of home loans thus far with different banks and Tonia and AMB have been the best experience to date. Thanks heaps Tonia!!!!!
Excellent Customer Service
I have never had to much of a problem with Australian Military Bank, and if I did, they were right there to help sort out the problem quickly and efficiently. I just wish the phone app allowed you to log into multiple accounts instead of just one. I can access any account via the website at any time, but the app is faster to log into. I have banked with AMB for 15 or so years now but wish there were more banks located outside of RAAF Base's for easier banking access, not just the major cities where travel takes a long time to get to.
Useless app which your forced to use
The app is hopeless as it’s not particularly user friendly to navigate and the bank has started to drop auto payments regularly. They no longer seem to let you bank through the website (instead forcing you to download the sub standard app) which actually worked and was simple to navigate (especially if you have to review pages of transactions ect and don’t want to run everything through an app). Very frustrating experience with this bank the last year after banking with them for over 15 years. The drops in auto payments without notice has caused me quite a lot of unpleasant conversations and then repeated work to set them back up.
Thank you to Mark Fenwick for all your help in arranging our home loan. Really appreciate your patience, answering all our questions and keeping up with changes. You were great.
Excellent customer service, transparent loan application.
Loan was pushed through in a very timely manner. The loan was very transparent and the customer service was outstanding. I was very impressed with how I was kept informed with how the loan application was proceeding.
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought.
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought. Any timeline on availability? Also the app is not user friendly on the phone of internet. Thoughts on fixing?
Profits more important than people
Very disappointed that this Bank increased its variable rate recently. Now they are not passing on the RBA interest rate cut to customers with a LVR higher that 80% as they know we are 'trapped'due to LMI.
Furthermore the internet banking app is always freezing and difficult to navigate. Will be refinancing with another Bank.
Kiera Weisse Rockingham branch WA
Kiera handled our loan application very professionally, and was extremely friendly through the entire process. I cannot give her enough accolades. Should you need a loan, give her a call.
Australian Military Bank WA
Charmaine helped us secure a home loan. She was prompt, helpful and very professional. If you are looking for somebody to assist with getting a loan, I cannot recommend going with Charmaine enough. She really looks after your interests.
Apllied to REFINANCE our home loan early November last year. It’s taken six months of dialogue and numerous emails, too many to remember. Not only has it been the worst experience but also the most convoluted process we have ever had with a financial institution. Had to jump through more hoops to refinance than when we applied for our original home loan through another financial institutions!! Finally, yesterday we dealt with someone new, who actually went out of their way, to finalise our documentation and follow up our concerns about the lengthy process, which should have taken about 4 weeks not 26. Thank you John for your great customer service.
Thank you Cherie from Edinburgh branch
We have always recieved personal and professional service from AMB Edinburgh. Today we have been pleasantly amazed as Cherie went above and beyond to secure us an excellent interest rate. The entire experience was professional, efficient and painless. Thanks again Cherie!
Banking Question Which Turned Into A Housing Loan
I would like to say a big thank you to Stacey from SA for helping with our DHOAS loan question and initial banking question. I have banked with the Aust Military Bank for approx 40 years and have found them to be honest, helpful and when you need a friendly ear they will listen and help you solve your banking problem.
Worst customer service
Appaling customer service from day 1 application to now. Customer service don't follow up actions and was advised to email the bank for specific transaction enquiries. Now I haven't got an email response re my specific transaction enquiry. I wonder why..
My fixed rate term ended on my home loan and automatically switched to the variable rate. I expected this but I also expected to be notified in some form. This was not the case and I only noticed this after seeing my interest charges bumped up an extra 200-300 per month. Had I received a notification my interest rate was being changed I would have jumped straight back onto a fixed rate before the extra charges.
I found this disappointing. I raised this issue on the phone and I was told that customers usually are notified before their interest rate is changed over and that my case had "fallen through the cracks"... It appears my follow up on the phone fell through the cracks too.
- On another note, there is no apple pay which is behind the times IMO.
- And to be fair here I did have a fantastic mobile broker from Aus military bank who I would recommend for help in obtaining a home loan though to actually continue with a loan is another case from my experience.
Terrible bank, even worse app ( check reviews before downloading ) everytime the app updates you loose all your direct payments and have to re set them up. Not to mention Aus mili bank don’t even notify you, so thanks bills were late. There is something wrong with the server almost all the time when I go in the check my balance, so can’t see my account till the end of the day or till I call up. Ordered a new card almost a month ago never arrived.... called Aus post to see if I had a letter coming from them, never did. So going on past a month now ordered another card still nothing!!!! ( even asked to get it expressed to a branch, oh wow still nothing ) Just trying to pay bloody bills online without a card number is frustrating and difficult. Worst bank, worst app and worst customer service. Great work AustMilBank you’ve definitely lost a customer
From great to average at best
Have been a member for nearly 18 years and was always happy with their service. Unfortunately their system 'upgrade' has been shockingly awful. The app and online features are very buggy (used to be very simple and easy to use), with future payments just suddenly disappearing and no longer being paid, no longer able to use a reference that the person receiving the transaction can see (without having to go into a branch and having them access hidden settings) and a phone line support system that basically tells you to go see the nearest branch.
Don't get me wrong, the branch staff are typically awesome to deal with (the only reason I gave them 3 not 2 stars), but even they struggle to use the new system effectively (by new I mean it rolled out mid Q2 2018). I understand that new systems have teething problems, but for these issues to be continuing this late into it's implementation, it is going to continue to lose loyal long standing customers to banks that offer much more coherent and easy to use systems.
After yet another issue with a future payment that had been set up, I too am now looking for another financial institution to take my business too.
I recently financed a new caravan with AMB and had Amber C from the Rockingham WA branch as my personal banker. Amber communicated clearly, was responsive to emails and had my loan sorted out super fast. I was an am super happy with the service provided, I would highly recommend AMB Rockingham branch.
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