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Australian Military Bank

Australian Military Bank

2.4 from 119 reviews

Reviews

Review distribution

5 star
36
4 star
4
3 star
2
2 star
4
1 star
73

Ryan C.

Ryan C.

  • 2 reviews

AMB for a car loan

published

Spoke with Fazila to get a car loan and she was extremely helpful and worked with us to finance our new car. Australian Military Bank made the whole process easy and it was always easy to directly get in touch with Fazila who was handling our loan. I would recommend them for a car loan and we are considering moving our banking to Australian military bank.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Australian Military Bank
Ben D.Australian Military Bank

Brent

BrentDarling Downs, QLD

Don't do it

published

If you are after customer service and good rates, do not apply. Every time I have dealt with this bank it is on their time. They won't even let me get a payout figure without me jumping through all the hoops and this is even after charging me over 2 percent over the standard variable rate that other banks provide. Because there is no local branch I cannot even go to complain to someone in person. When I call the person I want to speak to is not available and will not call you back.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2010
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank
Ken

KenACT

App is rubbish.

published

Every time I TRY to use the app there always seems to be some sort of issue, or the "Bank server is down"!!! This is extremely frustrating, especially on pay days when I try to pay bills ect.

I have banked with them for 20+ years and have watched the slow demise of it, they have not started with the times at all. If I want tied to the bank with a mortgage I would change banks in a heartbeat.

1 comment
Australian Military Bank
Ben D.Australian Military Bank

Hi Ken, we apologise for the experience received. Do you mind sending through additional detail to service@australianmilitarybank.com.au so we can look into this for you. Please reference Product Review. Regards ^BD

Chris Prince

Chris PrincePerth, WA

Amber's Excellent Help and Service

published

We would not still be members of The Australian Military Bank if it wasn't for the exceptional service, help and understanding, that Amber has given us. Nothing has ever been a problem or to hard for her to do. She has listened to all our concerns we had when they change the Website 12 months ago and were having so many problems using the Website. She help us when we paid off our loan and when I have had trouble printing off information. Amber helped us close account and open new ones. I have been able to e-mail her if I had any question no matter how silly. She is a real credit the the Australian Military Bank. Thank You Amber for all you have done it has been greatly appreciated.

Customer Service
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Tonia from AMB Rockingham, WA

published

Our family was helped by Tonia from the Rockingham branch with a DHOAS scheme loan. She was such a lovely professional to work with. She assisted throughout and actioned everything in such a timely manner. To top it all off she is such a warm person and made us really feel like she cared about our family. We've had a couple of home loans thus far with different banks and Tonia and AMB have been the best experience to date. Thanks heaps Tonia!!!!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Michelle Janes

Michelle JanesSydney Surrounds, NSW

Excellent Customer Service

published

I have never had to much of a problem with Australian Military Bank, and if I did, they were right there to help sort out the problem quickly and efficiently. I just wish the phone app allowed you to log into multiple accounts instead of just one. I can access any account via the website at any time, but the app is faster to log into. I have banked with AMB for 15 or so years now but wish there were more banks located outside of RAAF Base's for easier banking access, not just the major cities where travel takes a long time to get to.

Transparency
Customer Service
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Ale J

Ale J

  • 3 reviews
  • 1 like

Useless app which your forced to use

published

The app is hopeless as it’s not particularly user friendly to navigate and the bank has started to drop auto payments regularly. They no longer seem to let you bank through the website (instead forcing you to download the sub standard app) which actually worked and was simple to navigate (especially if you have to review pages of transactions ect and don’t want to run everything through an app). Very frustrating experience with this bank the last year after banking with them for over 15 years. The drops in auto payments without notice has caused me quite a lot of unpleasant conversations and then repeated work to set them back up.

Transparency
Customer Service
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Hi, we apologise for the experience received. Do you mind sending through additional detail to service@australianmilitarybank.com.au so we can look into this for you. Please reference Product Review. Regards ^BD


Thank you

published

Thank you to Mark Fenwick for all your help in arranging our home loan. Really appreciate your patience, answering all our questions and keeping up with changes. You were great.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Excellent customer service, transparent loan application.

published

Loan was pushed through in a very timely manner. The loan was very transparent and the customer service was outstanding. I was very impressed with how I was kept informed with how the loan application was proceeding.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
2 comments
Australian Military Bank
Ben D.Australian Military Bank
Mitchell B.
Mitchell B.

Mark Fenwick, Enoggera

Murray S.

Murray S.North Queensland, QLD

When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought.

published

When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought. Any timeline on availability? Also the app is not user friendly on the phone of internet. Thoughts on fixing?

Transparency
Customer Service
Loan TypeVariable Rate
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Kristy N.

Kristy N.Perth, WA

  • 2 reviews
  • 1 like

Profits more important than people

published

Very disappointed that this Bank increased its variable rate recently. Now they are not passing on the RBA interest rate cut to customers with a LVR higher that 80% as they know we are 'trapped'due to LMI.
Furthermore the internet banking app is always freezing and difficult to navigate. Will be refinancing with another Bank.

Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2017
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Gazz

Gazz

  • 2 reviews

Kiera Weisse Rockingham branch WA

published

Kiera handled our loan application very professionally, and was extremely friendly through the entire process. I cannot give her enough accolades. Should you need a loan, give her a call.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Australian Military Bank WA

published

Charmaine helped us secure a home loan. She was prompt, helpful and very professional. If you are looking for somebody to assist with getting a loan, I cannot recommend going with Charmaine enough. She really looks after your interests.

Transparency
Customer Service
Application Process
Timeliness
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Rob

RobPB

  • 6 reviews
  • 2 likes

Frustrating experience

published

Apllied to REFINANCE our home loan early November last year. It’s taken six months of dialogue and numerous emails, too many to remember. Not only has it been the worst experience but also the most convoluted process we have ever had with a financial institution. Had to jump through more hoops to refinance than when we applied for our original home loan through another financial institutions!! Finally, yesterday we dealt with someone new, who actually went out of their way, to finalise our documentation and follow up our concerns about the lengthy process, which should have taken about 4 weeks not 26. Thank you John for your great customer service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
2 comments
Australian Military Bank
Ben D.Australian Military Bank
Rob
Rob

Thank you for your reply. It is already being followed up by the Area Manager after voicing our concerns.

Thank you Cherie from Edinburgh branch

published

We have always recieved personal and professional service from AMB Edinburgh. Today we have been pleasantly amazed as Cherie went above and beyond to secure us an excellent interest rate. The entire experience was professional, efficient and painless. Thanks again Cherie!

Customer Service
Application Process
Timeliness
1 comment
Australian Military Bank
Ben D.Australian Military Bank
Joy Newman

Joy NewmanCentral West, NSW

Banking Question Which Turned Into A Housing Loan

published

I would like to say a big thank you to Stacey from SA for helping with our DHOAS loan question and initial banking question. I have banked with the Aust Military Bank for approx 40 years and have found them to be honest, helpful and when you need a friendly ear they will listen and help you solve your banking problem.

Customer Service
Timeliness
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Worst customer service

published

Appaling customer service from day 1 application to now. Customer service don't follow up actions and was advised to email the bank for specific transaction enquiries. Now I haven't got an email response re my specific transaction enquiry. I wonder why..

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Hey, apologies for the experience you've received. Do you mind emailing us at service@australianmilitarybank.com.au referencing 'Product Review' and we can follow this up for you. Regards ^BD


Liam

LiamCanberra

No courtesy

published
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Isabelle

IsabelleBrisbane

Terrible

published
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Matt B.

Matt B.Mount Barker

From great to average at best

published
1 comment
Australian Military Bank
Ben D.Australian Military Bank

Page 1 of 6

Questions & Answers

Clare G

Clare Gasked

How long is transfer times from adcu to another bank.
Does wekends include as a day?

1 answer
Australian Military Bank
Ben D.Australian Military Bank

Hi Clare, thank you for your question. If you are experiencing any issues with your banking needs or have any enquiries, please call our Member Contact Centre on 1300 13 23 28 and one of our team members will be able to assist you. Regards ^AA


BluHind

BluHindasked

Where is my superanuation from comsuper. I am overseas with no money. Cannot get to talk with anyone in the call centre. Called my Amberley branch in desperation .. they tell me that my account number has changed ... Also where is my DVA and old age pension??. My branch looking into it. Next ill be charged by the bank for discredit fees on my periodical payments that have been missed today ... Cyril Peter Hind

1 answer
Australian Military Bank
Ben D.Australian Military Bank

Hi Mr. Hind., do you mind confirming via service@australianmilitarybank.com.au if you've received your DVA and/or Comsuper payments. To investigate further, you can always call us on 1300 13 23 28. Regards ^BD


Magpies2012

Magpies2012asked

Why are you closing branches at bases? I work at Laverton, i wanted to cash a cheque and had to send it through the mail and then have to wait further for it to clear. Cant get cash out, have to go into the suburbs to find a atm. Also my daughter lost her debit card and had no way of getting cash out because the branch is closed, not good customer service. Maybe you arrange something with Def bank so we can withdraw money through them. I might as well change to them and take my three housing loans with them. I think the credit unions have lost sight of their origins and are trying to make money just like all the other banks, there are way to many charges

1 answer
Australian Military Bank
Ben D.Australian Military Bank

Hey Magpies2012, we'd hate to see you leave. The Australian Military Bank Branch at Laverton has been closed for over 12 months. Apologies for the inconvenience caused. We'd like to discuss your banking situation with you; could you please contact a team member on 1300 13 23 28? Regards ^BD


Get an answer from our members and Australian Military Bank representatives

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