If I could give a 0 rating I would
Opened a low rate Visa card with AMB in January 2018. Initially was impressed with friendly Australian based customer service. HOWEVER, in June 2019 I requested my credit card statements electronically to avoid paper statement fee and this is when my nightmare began. Some stuff up with the processing of this request has meant that I haven’t received a credit card statement in over 6 months. Multiple emails and several phone conversations and this problem is still to be solved. I have been advised that the missed statements cannot be generated. ...It has been a game of ‘pass the buck’ with initial customer service forwarding you to others in the organisation who constantly either fail to get back to you at all or who might (if you are lucky) get back to you a month after they said they would. IT have failed to do anything to correct this issue, which is most definitely e-related. After 6 month, I have given up in disgust. “When things are god, they are very good, but when they are bad they are rotten”.
Excellent Customer Service / P Loan Application
Phoned to enquire about personal loan. Was given clear and concise information including what is needed in application process and how outcomes decisions are made (ie. good credit rating = low interest rates ect). Armed with all the information I applied online which was simple and easy process.
My circumstances were unique and AMB took time to find out all the details required and I feel they listened and understood my needs and were able to offer a loan that was fit for purpose.
Process took about a week (during Xmas and NY break) but overall I am very satisfied with the experience and would not hesitate to apply for other loans with this bank if / when needed.
Excellent service and staff
When other banks discriminated against us The Military Bank never hesitated in providing the opportunity to organise a mortgage. At all times and in a number of situations where we required financial assistance the staff were professional, helpful and courteous. The staff in the ACT and later in Albatross Naval base have been nothing short of exceptional. I believe that having to go to a military establishment is a small price to pay when ALL service requires some payment in time. Both my wife and myself unreservedly recommend The Military Bank to anyone requiring a financial institute . Jeanette & Ken Murphy
AMB for a car loan
Spoke with Fazila to get a car loan and she was extremely helpful and worked with us to finance our new car. Australian Military Bank made the whole process easy and it was always easy to directly get in touch with Fazila who was handling our loan. I would recommend them for a car loan and we are considering moving our banking to Australian military bank.
Don't do it
If you are after customer service and good rates, do not apply. Every time I have dealt with this bank it is on their time. They won't even let me get a payout figure without me jumping through all the hoops and this is even after charging me over 2 percent over the standard variable rate that other banks provide. Because there is no local branch I cannot even go to complain to someone in person. When I call the person I want to speak to is not available and will not call you back.
App is rubbish.
Every time I TRY to use the app there always seems to be some sort of issue, or the "Bank server is down"!!! This is extremely frustrating, especially on pay days when I try to pay bills ect.
I have banked with them for 20+ years and have watched the slow demise of it, they have not started with the times at all. If I want tied to the bank with a mortgage I would change banks in a heartbeat.
Amber's Excellent Help and Service
We would not still be members of The Australian Military Bank if it wasn't for the exceptional service, help and understanding, that Amber has given us. Nothing has ever been a problem or to hard for her to do. She has listened to all our concerns we had when they change the Website 12 months ago and were having so many problems using the Website. She help us when we paid off our loan and when I have had trouble printing off information. Amber helped us close account and open new ones. I have been able to e-mail her if I had any question no matter how silly. She is a real credit the the Australian Military Bank. Thank You Amber for all you have done it has been greatly appreciated.
Tonia from AMB Rockingham, WA
Our family was helped by Tonia from the Rockingham branch with a DHOAS scheme loan. She was such a lovely professional to work with. She assisted throughout and actioned everything in such a timely manner. To top it all off she is such a warm person and made us really feel like she cared about our family. We've had a couple of home loans thus far with different banks and Tonia and AMB have been the best experience to date. Thanks heaps Tonia!!!!!
Excellent Customer Service
I have never had to much of a problem with Australian Military Bank, and if I did, they were right there to help sort out the problem quickly and efficiently. I just wish the phone app allowed you to log into multiple accounts instead of just one. I can access any account via the website at any time, but the app is faster to log into. I have banked with AMB for 15 or so years now but wish there were more banks located outside of RAAF Base's for easier banking access, not just the major cities where travel takes a long time to get to.
Useless app which your forced to use
The app is hopeless as it’s not particularly user friendly to navigate and the bank has started to drop auto payments regularly. They no longer seem to let you bank through the website (instead forcing you to download the sub standard app) which actually worked and was simple to navigate (especially if you have to review pages of transactions ect and don’t want to run everything through an app). Very frustrating experience with this bank the last year after banking with them for over 15 years. The drops in auto payments without notice has caused me quite a lot of unpleasant conversations and then repeated work to set them back up.
Excellent customer service, transparent loan application.
Loan was pushed through in a very timely manner. The loan was very transparent and the customer service was outstanding. I was very impressed with how I was kept informed with how the loan application was proceeding.
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought.
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought. Any timeline on availability? Also the app is not user friendly on the phone of internet. Thoughts on fixing?
Profits more important than people
Very disappointed that this Bank increased its variable rate recently. Now they are not passing on the RBA interest rate cut to customers with a LVR higher that 80% as they know we are 'trapped'due to LMI.
Furthermore the internet banking app is always freezing and difficult to navigate. Will be refinancing with another Bank.
Kiera Weisse Rockingham branch WA
Kiera handled our loan application very professionally, and was extremely friendly through the entire process. I cannot give her enough accolades. Should you need a loan, give her a call.
Australian Military Bank WA
Charmaine helped us secure a home loan. She was prompt, helpful and very professional. If you are looking for somebody to assist with getting a loan, I cannot recommend going with Charmaine enough. She really looks after your interests.
Apllied to REFINANCE our home loan early November last year. It’s taken six months of dialogue and numerous emails, too many to remember. Not only has it been the worst experience but also the most convoluted process we have ever had with a financial institution. Had to jump through more hoops to refinance than when we applied for our original home loan through another financial institutions!! Finally, yesterday we dealt with someone new, who actually went out of their way, to finalise our documentation and follow up our concerns about the lengthy process, which should have taken about 4 weeks not 26. Thank you John for your great customer service.
Thank you Cherie from Edinburgh branch
We have always recieved personal and professional service from AMB Edinburgh. Today we have been pleasantly amazed as Cherie went above and beyond to secure us an excellent interest rate. The entire experience was professional, efficient and painless. Thanks again Cherie!
Banking Question Which Turned Into A Housing Loan
I would like to say a big thank you to Stacey from SA for helping with our DHOAS loan question and initial banking question. I have banked with the Aust Military Bank for approx 40 years and have found them to be honest, helpful and when you need a friendly ear they will listen and help you solve your banking problem.
Worst customer service
Appaling customer service from day 1 application to now. Customer service don't follow up actions and was advised to email the bank for specific transaction enquiries. Now I haven't got an email response re my specific transaction enquiry. I wonder why..
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Questions & Answers
How long is transfer times from adcu to another bank.
Does wekends include as a day?
Ben D.Australian Military Bank
Hi Clare, thank you for your question. If you are experiencing any issues with your banking needs or have any enquiries, please call our Member Contact Centre on 1300 13 23 28 and one of our team members will be able to assist you. Regards ^AA
Where is my superanuation from comsuper. I am overseas with no money. Cannot get to talk with anyone in the call centre. Called my Amberley branch in desperation .. they tell me that my account number has changed ... Also where is my DVA and old age pension??. My branch looking into it. Next ill be charged by the bank for discredit fees on my periodical payments that have been missed today ... Cyril Peter Hind
Ben D.Australian Military Bank
Hi Mr. Hind., do you mind confirming via firstname.lastname@example.org if you've received your DVA and/or Comsuper payments. To investigate further, you can always call us on 1300 13 23 28. Regards ^BD
Why are you closing branches at bases? I work at Laverton, i wanted to cash a cheque and had to send it through the mail and then have to wait further for it to clear. Cant get cash out, have to go into the suburbs to find a atm. Also my daughter lost her debit card and had no way of getting cash out because the branch is closed, not good customer service. Maybe you arrange something with Def bank so we can withdraw money through them. I might as well change to them and take my three housing loans with them. I think the credit unions have lost sight of their origins and are trying to make money just like all the other banks, there are way to many charges
Ben D.Australian Military Bank
Hey Magpies2012, we'd hate to see you leave. The Australian Military Bank Branch at Laverton has been closed for over 12 months. Apologies for the inconvenience caused. We'd like to discuss your banking situation with you; could you please contact a team member on 1300 13 23 28? Regards ^BD
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