Thank you Cherie from Edinburgh branch
We have always recieved personal and professional service from AMB Edinburgh. Today we have been pleasantly amazed as Cherie went above and beyond to secure us an excellent interest rate. The entire experience was professional, efficient and painless. Thanks again Cherie!
Banking Question Which Turned Into A Housing Loan
I would like to say a big thank you to Stacey from SA for helping with our DHOAS loan question and initial banking question. I have banked with the Aust Military Bank for approx 40 years and have found them to be honest, helpful and when you need a friendly ear they will listen and help you solve your banking problem.
Worst customer service
Appaling customer service from day 1 application to now. Customer service don't follow up actions and was advised to email the bank for specific transaction enquiries. Now I haven't got an email response re my specific transaction enquiry. I wonder why..
My fixed rate term ended on my home loan and automatically switched to the variable rate. I expected this but I also expected to be notified in some form. This was not the case and I only noticed this after seeing my interest charges bumped up an extra 200-300 per month. Had I received a notification my interest rate was being changed I would have jumped straight back onto a fixed rate before the extra charges.
I found this disappointing. I raised this issue on the phone and I was told that customers usually are notified before their interest rate is changed over and that my case had "fallen through the cracks"... It appears my follow up on the phone fell through the cracks too.
- On another note, there is no apple pay which is behind the times IMO.
- And to be fair here I did have a fantastic mobile broker from Aus military bank who I would recommend for help in obtaining a home loan though to actually continue with a loan is another case from my experience.
Terrible bank, even worse app ( check reviews before downloading ) everytime the app updates you loose all your direct payments and have to re set them up. Not to mention Aus mili bank don’t even notify you, so thanks bills were late. There is something wrong with the server almost all the time when I go in the check my balance, so can’t see my account till the end of the day or till I call up. Ordered a new card almost a month ago never arrived.... called Aus post to see if I had a letter coming from them, never did. So going on past a month now ordered another card still nothing!!!! ( even asked to get it expressed to a branch, oh wow still nothing ) Just trying to pay bloody bills online without a card number is frustrating and difficult. Worst bank, worst app and worst customer service. Great work AustMilBank you’ve definitely lost a customer
From great to average at best
Have been a member for nearly 18 years and was always happy with their service. Unfortunately their system 'upgrade' has been shockingly awful. The app and online features are very buggy (used to be very simple and easy to use), with future payments just suddenly disappearing and no longer being paid, no longer able to use a reference that the person receiving the transaction can see (without having to go into a branch and having them access hidden settings) and a phone line support system that basically tells you to go see the nearest branch.
Don't get me wrong, the branch staff are typically awesome to deal with (the only reason I gave them 3 not 2 stars), but even they struggle to use the new system effectively (by new I mean it rolled out mid Q2 2018). I understand that new systems have teething problems, but for these issues to be continuing this late into it's implementation, it is going to continue to lose loyal long standing customers to banks that offer much more coherent and easy to use systems.
After yet another issue with a future payment that had been set up, I too am now looking for another financial institution to take my business too.
I recently financed a new caravan with AMB and had Amber C from the Rockingham WA branch as my personal banker. Amber communicated clearly, was responsive to emails and had my loan sorted out super fast. I was an am super happy with the service provided, I would highly recommend AMB Rockingham branch.
Worst Bank - Stay Away
The most incompetent bank I have ever dealt with. Would never use them again. Would not recommend to anyone. Unexpected extra costs. Worst customer service experience. Terrible interest rates. I would give them a 0 star rating if I could - 1 star is too generous for this bank.
I had excellent customer service took car loan good rate ,active response to all queries within an hour. Excellent and supportive personal banker thanks Cherie . I will recommend Australian military bank . Thanks Dr sandeep
Terrible- stay away!
You are not a modern bank, no smart ATMs, Apple Pay or tech savvy banking system. The CEO needs to go!!! You are not doing any fav to the bank and members.
Great customer service!
Very fast and helpful one on one customer service. Cherie goes above and beyond to help at the drop of a hat and gets things done for the customer exceptionally fast! Thankyou
Time to switch banks......
I have been a member for over 15 years and this year has been horrible to be a customer. Constant issues with the app & online banking. Not up with the times..... Pay ID, Apple Pay. In today's digital age why do you choose not to jump on the digital wagon??? Don't think you will lose customers because you are one of the banks who offer DHOAS products..... think again!!!
In March I sent an online request to close an account I no longer use...… how unusual.... the account is still open.
Terrible!!! Would never deal with this “bank” again!
I have been with the bank for over 14 years and I can’t wait to leave! I’ve had to swap my normal banking to another bank however they have me trapped a bit because they have my mortgage however as soon as my house sells I can be free and move on from this terrible bank.
An upgrade was done earlier this year and I have had nothing but problems since. Hours and hours on hold and talking to customer service (if they don’t just hang up the line after I have sat on hold for ages). Numerous times my bank balance was zeroed which is really inconvenient and embarrassing when you’re trying to pay for something or direct debits getting declined (with me having to pay fees even though I should have had money there) and overdrawn amounts when money was there. Random amounts coming and going from account so I don’t know when or if I have money or if I’m being overcharged. Terrible customer service. I can only imagine if you times the amount I have been ripped off across all the other account holders the bank has made itself a healthy profit.
Do yourself a favour....do not deal with this bank!
Never trust banks!
Was a member for past 14 years, but since the retrograde 'upgrade' last Feb in promise of 'exciting new changes' there has nothing but nothing but calamity after calamity. Quite frankly a name change from a credit union to a bank proved what their true intentions were 3 years ago, and that was to gain further control over a captive market all for the sake of greed. To tell us as members that it was so younger aspiring customers didn't know what a credit union was and could only easily relate to the term 'bank' was a crock and totally underestimated the intelligence of existing customers. In that case CUA would have changed their name to bank as well. There is no rewards or benefits that other banks or credit unions could do better. Since last Feb they have no doubt lost many staff and have failed to enact basic fixes to their mobile banking platform such as phone tap and pay and Google Pay. Totally unforgivable in this market, and if it was any other bank they would have been 6 ft under by now. They can't even promise when the next major app rollout fixes will occur...probably not til at least Xmas. They say they are still getting back to customer complaints since Feb but no doubt wasting their time as many have jumped ship. Telebanker has also been removed as they claimed their customers weren't using it, which means if the online service is down you are forced to speak to a CSO and have to go through all the verifications. The whole thing feels like being stuck at Recruit School with a pack of good for nothing pleb.
Bad year for me made worse by Australian Military Bank
Banking with Australian Military Bank, I was persuaded to invest a large sum in a term deposit. As a retiree who is unable to get a pension, I hoped to receive enough interest for living expenses. When I decided to buy a house eight months into the term of one year, I withdrew the money four months early. The bank took, from a different account, the entire interest that I'd received, which has meant this year's income has been less then an unemployment benefit. Even two other banks say, based on the interest rate, that I would have received almost half back, in the same situation. I took it to FOS but they agreed AMB had terms & conditions and that is all that matters. I hadn't read them as there were 30 pages. Apparently if you break term deposit it reverts to a no interest account or virtually no interest, but that was called an "S1" which I also hadn't known.
Six months of issues after the software/systems update...
Over 24 years of prior banking with ADCU/AMB were easy and stress free, no matter where we were located in Australia or overseas - but since the February software/systems update we've had multiple issues, including incorrect home loan interest debits, and lack of access to essential account features by the joint account holder (which were previously available prior to the upgrade).
The branch staff are polite and responsive, but their hands are tied.
As others have mentioned, whoever approved (or actually tested?) this new software needs to admit it doesn't function well and get these long standing issues resolved.
We have swapped all banking to another financial institution, and closed our DHOAS loan, due to all the hassles we've had dealing with the AMB interface since February.
Change of name = change of bank
I was with ADCU for a number of years and the service was outstanding. Easy access to online banking, apps and prompt and positive customer services. Since the change of name and ‘upgrade’ of electronic system, I can no longer access my finances easily, often being frozen out of the website and app and not being able to access my own money. Staffing has been drastically reduced resulting in long waits and frequent unanswered phone calls. Customer service representatives are now just branch personnel, often from interstate, who cannot see your account details on their screens and thus cannot solve any issues. After emailing the customer service address multiple times with questions and then complaints and feedback, no response was given. This, I will no longer be supporting this bank and have moved my finances elsewhere with someone I can trust. Very disappointing.
Lost our money
Several months ago after a reoccurring transfer of $1600 the money was not received by our landlord. The bank stated it would take 55 days to investigate. It has now been 55 days and they are now saying because of a glitch in the system the 55 days started 2 weeks after we thought. They just sent an email saying they are taking another 24 days extension to investigate. How come they get 80 days to pay us back money they lost, would be able to do that with loan repayments, I doubt it.
Run Run As Fast As You Can!
After the "upgrade" that happened in February there has been constant ongoing issues, I have called the 1300 number multiple times with promises to be call back or send me an email I havent had a response back yet - its been over a month waiting! All i wanted was to see my advance position as it has been removed from internet banking. I have now sent an email from internet banking at the start of this month wondering how long it will take to hear anything back. I cant wait till my home loan comes off fixed and i will be refinancing. I do feel for the front line staff who have no say in these changes and are not trained sufficiently. How this bank has managed to not crumble yet is beyond me.
Avoid, poor customer service and more.
Was with them for 20 years. Since the change from Credit union to Bank, woeful. Call through with general enquiries about anomalies with account, general response is we'll get back to you. Never have on 3 instances. They also filter their Facebook page against negative comments, that's a red flag. Loved them when they were a C.U. Seems like greed's taken over since they assume they have a captive market with the military. Be wary and be warned, they are no more beneficial than that they may have a branch on a base, apart from that, your fodder. Resorted to inquiring by email, no answer, and when I finally got through on a call center, Indian, I was chastised for sending an angry email, which it wasn't, I was polite but to the point. Online and mobile banking is like it was programmed by [Cencored]. I have a loan, but all general banking has now been switched, albeit to a Big $, but it's so much better. They've definitely lost there way and I've given them months to sort out the glitches and resume what was great, but it isn't happening. Avoid.
Recent example, open app before purchase, see available funds, OK, make purchase, insufficient funds. Get fee for making purchase without sufficient funds. Not cool.
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