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MoneyMe
4.7 from 618 reviews

Excellent service. Not happy with the amount offered

Great customer service, quick response, no issues with the service offered. But, as a regular customer, I was expecting lower interest rates and loan amount higher than $5000. My initial request was higher than 5k. Thanks

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019

Professional and competitive

I found Moneyme efficient and professional to deal with. The rate they came back with was highly competitive and i choose to go with Moneyme for my finance requirements. Only improvement could be a dedicated rep dealing solely with each customer.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019

Satisfied customer

Everything was handled efficiently with a very satisfying result in all the process. No hidden fees everything laid out to make the final decision easy and readable for signing off.

Transparency
Customer Service
Loan TypeSplit

Extremely impressed

This company is very efficient and responsive. The process was simple and quick. There are no hidden costs, all layed out for you to see before you sign. Would thoroughly recommend.
Very satisfied.
Thank you

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Hi Helen, Thanks for sharing your awesome feedback! We appreciate it.

Extremely Happy Customer

Excellent job MoneyMe. The application process was fast and efficient. My loan was approved without a fuss and the funds were in my account within 15 minutes. The interest rate I was offered was also very competitive. Thanks again MoneyMe. I will be recommending you to anyone I know that needs a no fuss, competitive loan.

1 comment
Hi Adam, We're happy to hear you enjoyed the speed of our service. Thanks for the review and the recommendation!

Very happy with service

The customer service was terrific every thing went through smoothly money me were very helpful all of my process was completed in a couple of hours recommended them to anyone

Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateSeptember 2019
1 comment
Hi Leslie, It's great to hear you were pleased with your MoneyMe experience. Thanks for taking the time to leave a review!

Simple, efficient and quick

Thanks MoneyMe, your service is super efficient, quick, staff are very helpful. Best service for money in your bank within the day, saved a family members life.Would recommend it highly

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
1 comment
Hi Julie, It's great to hear you enjoyed our service! Thanks for leaving a review.

Very happy

The application process was very easy & quick. My loan was approved in a couple of hours & was in my account next day. The interest rate is a little high but this can depend on your credit rating.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateAugust 2019
1 comment
Hi Annie, It's great to hear you were happy with the ease and speed of our application process. Thanks for taking the time to share your experience online!

Great service!

Super easy and quick process. Funds in my account within couple of hours. Rates higher than elsewhere but whole process was super quick and hassle free. Highly recommended to anyone!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2019
1 comment
Hi Anna, Thanks for the review and the recommendation! We really appreciate it.

Excellent services - no hassles

Highly recommend using MoneyMe for short-term loans. Easy application process and money is in your account in a few hours. No dramas and no scams! Thank you very much for your help :)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
1 comment
Hi Becca, We're happy to hear we could help you out! Thanks for taking the time to leave a review.

Fantastic!

A no fuss application saw my loan through within 30 mins.Great customer service when I rang for information therefore I highly recommend moneyme to anyone that needs it.Definitely 5 stars.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
1 comment
Hi Pauline, It's great to hear you had a 5-star experience with us. Thanks for leaving a review!

Fast and Excellent Customer Service

Fast approval on applications, money arrived in my account a few hours later. The customer service is amazing too, very flexible on repayments as well. 10/10 would recommend this company.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJune 2019
1 comment
Hi Ariel, It's great to hear you enjoyed your MoneyMe experience. Thanks for leaving a review, and for recommending us!

God Bless them. though the amount requested was less than what offered, something is always better than nothing.

They are very professional. They know what they are doing. They treated me with a lot of respect. The only thing is that their computer review process takes a little bit longer. Sometime your heart beats .

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateAugust 2019
1 comment
Hi Pel, It’s great to hear you were happy with your MoneyMe experience! Thanks for taking the time to leave us an awesome review. We’d love to hear your feedback regarding our review process in more detail so we can improve on this next time. If you could send an email to feedback@moneyme.com.au, we’d really appreciate it!

The worst dodgy company ever

I had a loan with they have never disclosed that my credit rating will be affected by obtaining a loan with them, they disclosed my personal information to work colleague after all of that we came to a settlement and they still did not follow on what's been agreed on.
Very dodgy company

1 comment
Hi Aka, Thanks for reaching out. I’m sorry to hear that you had a poor experience with us. I believe you’ve been in touch with a member of my team regarding your concerns. I’d appreciate the opportunity to resolve this with you myself as what you have described is not how we operate here at MoneyMe. If you could please give me a call on 1300 669 059 or email canwehelpyou@moneyme.com.au I’ll be sure to look into this matter with urgency. I look forward to hearing from you. Cheers, Jon Head of Operations

Fast & Efficient

Very satisfied with service. All easily done online with no hassle. I completed online application and received money in my account in less than an hour. Thank you so much

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Hi Damein, We're happy to hear you're satisfied with our service. Thank you for taking the time to share your experience.

Excellent customer service online

I did not get the amount I need to purchase a car, not sure why, however, The loan was approved for good amount and the process was excellent, I will recommend this to a friend or work colleague.

1 comment
Hi Nina, Glad to hear you were satisfied with the experience and appreciate the kind words. We’re happy to have helped! Generally speaking, if our offer doesn’t match the requested amount, it’s due to financial factors (income, expenses, other debts) and/or your credit profile. I’m happy to give more specific information if you’d like, just give me a call on 1300 669 059 or email your contact details to Jon at feedback@moneyme.com.au. Cheers, Jon Head of Operations

no transparency, complete waste of time

Useless live chat customer service gave me false information about what documents they would accept as proof of income. "That will do." were the exact words written. Spent a long time waiting for the application to be processed only to have it rejected anyway. Now when I sign in, I'm warned can't make another application for another 30 days, and also the live chat window has been disabled for me so I can't enquire as to what the problem is... This all happened after they acquired my personal bank information (sign in/password details), photo ID, etc.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
3 comments
Hi, Thank you for taking the time to describe your experience. We’re always looking to improve and this sort of feedback is always appreciated. I apologise for the time it took for us to get a response, especially if it wasn’t the outcome you were hoping for. I’d like the chance to look into your application to provide you with a more detailed response and to also review your poor live chat experience to help us improve. I would appreciate if you could contact me on 1300 669 059 or email your contact details to feedback@moneyme.com.au so I can get in touch with you. Cheers, Jon Head of OperationsI called, it was just another customer service agent who had no idea what was going on. They had difficulty understanding that I was calling them because head of operations asked me to, they took some application details and said I would be contacted. I wasn't.Hi, I apologise for the delay in getting back to you. If you could please email your full name and mobile number to feedback@moneyme.com.au, I’ll be sure to give you a call personally to discuss the matter. I look forward to speaking with you soon. Cheers, Jon Head of Operations

Easy and Quick Application Process

Amazing how easy the whole process was from start to finish, Seamless customer experience, highly recommend giving them a try. Money was in the bank 5 mins after completing the application.

Transparency
Customer Service
Application Process
Timeliness
1 comment
Hi Scott, Thanks for the review! It's great to hear you had a seamless and fast experience. Have a nice day.

This is PERFECT!

I’ve been a money me customer for the past two years now. They’re attentive, professional and have your best interest at heart. I would HIGHLY recommend money me as your first choice for any type of loan. They will not disappoint, the approval process takes a few hours which is fine. Money is sent to you within the same business day. I cannot express how impressed and thankful I am for the business relation of Money Me!

Transparency
Customer Service
Application Process
Timeliness
1 comment
Hi Susan, Thank you for choosing us over the past couple of years! It's great to know we've been able to help you out when you needed. We really appreciate the kind words and positive feedback.

Can’t fault MoneyMe

Quick and easy application process that was all able to be done online, with funds being received same day. Very satisfied with the effortlessness and will definitely use moneyme again!

1 comment
Hi KOM, Thanks for the review! It's awesome to hear you had a fast and effortless experience.

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Questions & Answers

I applied for a line of credit money me offered me... then told i was successful. I applied for the 5000. You offered 4000. I need about 2000 to help out with. I didnt want a unsuccessful application on my file...yoi have all my detail. Surely you can see before offering. You have been very helpful before. Instesd you could have offerec a more manageable amount
1 answer
Hi Pamela, Thanks for reaching out. Unfortunately we were unable to approve your most recent application as you did not meet our lending criteria on this occasion. We’re sorry we couldn’t help you out. If you’d like to discuss the outcome in more detail, feel free to give us a call on 1300 669 059 or email canwehelpyou@moneyme.com.au. Cheers, Team MoneyMe

Why is money me considered to be a payday loan?
1 answer
Hi Biglije2, MoneyMe does not offer payday loans nor are we considered one. We offer a line of credit up to $5,000 and personal loans up to $25,000 with repayment terms up to 3 years. If you’d like to learn more about us or have any questions, you can visit our website www.moneyme.com.au or call us on 1300 669 059 – we’d love to chat!

If you already have a installment loan out can you apply for this loan?
1 answer
Hi Tamia, Thanks for reaching out! You can apply for a MoneyMe loan while paying off another loan, subject to our assessment and suitability. If you have any further questions please don’t hesitate to get in touch on 1300 669 059 or canwehelpyou@moneyme.com.au.

Details

MoneyMe
CategoryPersonal Loans
Contact Number 1300 669 059
Address131 Macquarie Street, Sydney NSW 2000, Australia
Email Address info@moneyme.com.au
24-Hour Phone Contact No
Online Live Chat Yes
Interest Ratefrom 8.99% p.a.
Comparison Rate from 12.36% p.a.
Monthly Fee $0.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $2,100.00 to $25,000.00
SecurityUnsecured
Loan Term0.25 to 3 years
Rate TypeFixed

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