ANC

I arrived home to find the large box (buffet) shoved through our electronic gates. The left-hand gate's electronic arm was broken off the brick pylon. We haven't been able to leave the property without disabling the entire electronic system and push it manually. Security has been compromised. There are very elderly people living on this 5-acre… Read more

property. Temple and Webster still haven't acknowledged responsibility even when I have shown them pictures of the damage PLUS pictures of the gate's paint all across the side of the 40 kgs box. Still waiting for them.

News: The delivery people have acknowledged they used force but don't accept the force they used made the amount of damage. Same CS Officer, no responsibility, acceptance of damage and they keep asking me to provide them with more quotes. I have provided them with one, they asked for. Not sure what to do from here, any suggestions?

UPDATE. ANC is the delivery company and they are now waiting for their insurance company to assess the claim prior to starting the work to repair the damaged gate etc. They have resisted the suggestion to start the work, having accepted responsibility but expect us to wait for their claim to be processed. Unbelievable! I will be writing a review on ANC's performance in all of this. They are the worst delivery company and I suggest you do not use them! They have compromised out saftey and security with their dangerous delivery practice and still we have a broken gate etc after 6 weeks.

I had a huge TV delivered, and I gave specific instructions that were ignored. I happened to be outside and noticed "Dumb and Dumber" wheeling my TV down the street over 100m away. The TV ended up being faulty. It was scheduled for pickup a few times. Every time they did not turn up and did not even call me. If you think that Aramax or Couriers Please are bad then ANC may have taken their crown as the worst couriers in Australia. Show details

Appalling service. The delivery men took one look at the lift tried to get to in. They decided they couldn't take up to our 4th floor apartment. They refused to even look at the stairwell. They left the sofa in lift corridor after I said I can't… Read more

send it back. We took the sofa up ourselves via the stairwell. They then they texted us WHEN WE IN THE STAIRWELL. Their supervisor told them to help us. By the time they came back we had already taken it up to our apartment. You can imagine nobody is checking their phones when you are hauling up 3 seater up the stairwell. They only did this because they were told to do so. We are two 64 and 62 yos who took it up ourselves. If we could do it and the two of them were 30+ and 50+, refused to do i, you can conclude about whether these people are capable of doing their job. As far as I am concerned the delivery was not completed even though it brought to our lift well give it was never delivered to the final destination, our apartment. I also want a partial refund. If I see your company name as delivery partner in future, I will make sure you don't do my delivery. I will also be emailing this review to my friends and businesses I deal with. If could give a negative star rating I'd do it in a snap.

Most useless delivery drivers to date. Would not take products to rear of house without extra charge. Bunnings needs to find better delivery service for its online delivery. Worse than imile if that is possible. One star is to much Show details

Truly appalling. As contractors for IKEA two men working for ANC turned up in a Budget Hire van, and proceded to refuse to deliver our kitchen down a clear path (30 paces) and up two steps (5cm each). Even though IKEA had guaranteed us delivery to a… Read more

room of our choice. I had initially chosen a more complex path round the house, but on recieving a grumpy and uncooperative response was fully prepared to alter the route to suit them better. They even asked if I had my own trolley! They then refused to communicate as we cleared an alternative route and then drove off with our kitchen, refusing to return to either our home, or to return it to the IKEA depot for redelivery. A video of the walk required was made and IKEA agreed there was no problem with the pathway. I believe there was a misogyny element to this behaviour as they were quite different to my husband, but as I had dealt with them first, they doubled down. At a stressful time in a rennovation I could well do without this level of rubbish service.

The delivery this morning was to a neighbouring property. Large truck with building materials. As it's a very narrow street, I informed them to use the turning bay around the corner for their large truck to turn. They refused my request and told me to fxxk off multiple times. Disgustingly rude and abusive behaviour which was reported to head office. Show details

Driver took three different photos of the completed delivery and still failed to notice they had left the parcel at door number 23 and not 21 as written on the parcel label itself--which they also photographed.This resulted in my cat's prescription food being stolen by a neighbour almost immediately. And I thought AusPost was bad. Show details

Booked a delivery for Monday, booking window is 7:00am to 1:00pm. Okay get into my office at 7:00. At 11:00am I'm called to be told it can't come today as they're "at capacity". Next available delivery date would be the Thursday. Arrive at the office at 7:00am, call them once their office hours start at 9:00am, on hold for 45 mins only to be told it will have to be rescheduled. Zero communication inbetween. Show details

The delivery team called to let us know they were on the way, so we came downstairs to assist with parking and make the process easier for them. However, instead of delivering the extremely heavy package to our apartment door, they left it in the parking lot. When we explained that the order included doorstep delivery, the driver responded by… Read more

saying “this is the door.” That was incredibly frustrating to hear. Doorstep delivery should clearly mean delivering the item to the apartment door, not leaving a very heavy package downstairs and expecting the customer to deal with it.

We asked if the package could be brought up to our door as requested. Instead, the driver pushed the box into the mailroom and left it there. What makes this even more frustrating is that bringing it upstairs would have required almost the same effort — our building has three lifts available, so access is not an issue.

We paid for delivery specifically to avoid having to move a large, heavy package ourselves. Being left with it in the parking/mailroom area created unnecessary stress and inconvenience.

Overall, this was an extremely disappointing experience.

Absolutely the worst delivery company ever. My dishwasher rescheduled delivery date is 7 days later than the original date. Then I got a message it was scheduled to be delivered today between 8am - 11am. No one showed up. No phone call from anc whatsoever. Do not know why Samsung uses them Show details

I have waited for over a month to get furniture items delivered from West Elm. I had to pay the most expensive delivery fee, which is to take the items into the room and take rubbish. when the delivery truck arrived today, it was a man and lady and said one item was 100kg and the other 150kg. I am upstairs and notified this in detail on paying for… Read more

the delivery. Now it has been rescheduled in a week. My last order from West Elm was a chair and they complained about bringing that up. Is that not their job????

Customer service really needs attention. Attempted my delivery at some other incorrect address. Hard work dealing with this company. If you have the option, look elsewhere. Show details

Absolute disgrace, bought white goods from costco, its taking 4 weeks to deliver as first half the order was delivered in 2 weeks and they forgot about the rest of the order and after 3 day of chasing finally tracked my order to tell me another week. Costco sounded genuine and have bought heavy items from them usually with 1-3 days delivery in metro. Having 4 weeks is a joke Show details

Terrible service. Said they'd deliver our tv between 10am and 1pm. Called them at 1pm after no show and was advised ay least half hour away still. Had someone especially wait at our house for delivery so not especially happy. Not flexible with delivery times either. Show details

I have already commented on delivery problems I have had with Petcircle and I have found out they use ANC Couriers, these people apparently leave it to the couriers discretion as to whether they deliver to your front porch or not, instructions don’t seem to matter to these guys, I’ve had 4 such occasions when my order has been either thrown on the… Read more

front porch or left at the front gate in the rain and visible to the street my last occasion it was delivered to the wrong address and took a week to get another order delivered to me. I will never go back to PetCircle whilst they use ANC Couriers or any other company that uses these cowboys.

Completely unreliable. If possible, I would give these guys negative stars. I don't understand why Bunnings continue to use these guys as their delivery service. Each time they've been late and unprofessional. Their delivery drivers just leave the goods at the front of the house and don't press the bell even even when their is specific instructions that the goods need to be delivered to the first floor. Would not recommend at all. Show details

Horrendous experience just now with ANC delivery persons, left me feeling scared and trembling - and I’m generally not an easily intimidated person. Called customer service to provide feedback and was hung up on during first call, second one couldn’t hear me, third call was told that an email had already been sent on my behalf saying I told them… Read more

the delivery persons ‘humiliated’ me, despite not telling anyone yet what even happened to make me feel to scared for my safety.

Will be calling Sony to let them know they should investigate ANC, for reputations sake.

Has to be the worst and most infuriating company i have had the unfortunate luck to have had to deal with. 2 weeks of chasing an undelivered delivery and constant calling to be told it's still in transit. Multiple "enquiries" to the warehouse team- told id get a call back. I refuse to hang up and low and behold. It was actually "delivered" this… Read more

morning. It was there the whole time!!still refusing to deliver at a suitable date and wanting to make me wait another week

Will always ask which company delivers from any business from now on, if it is ANC then there is no way in a million years that we would even buy the product because of this delivery company.. Ordered an outdoor furniture set from bbq galore, and delivery was meant to be the following Tuesday, nothing showed up and not even a phone call… got on… Read more

the phone and they said shortage of drivers, rescheduled for today (Friday) still a no show at 12 lunchtime so got on the blower and what do you know! need to reschedule as ANC has yet again failed…by no means do we put any blame on bbq galore, those people went above and beyond when i called in on the Wednesday to query the non delivery! then today they went out of their way to do what they could for us, we were able to get the outdoor setting from a different bbq galore and picked it up ourselves with the loan of a ute, ANC are the absolute worst!

We bought from KOGAN some computer monitors. After hunting down the actual tracking number that was originally the wrong number supplied by KOGAN, we got email notification they would be delivered by ANC Delivers “later” on the 24 December 2025. That didn’t happen. We received another notification they would be delivered on Friday the 2 January… Read more

2026 between 12:30 and 5:30pm. At 8:30 in the morning receive an email saying they attempted to deliver but were unsuccessful. I was at home at the time and definitely didn’t have anybody come to the house on our cameras either. I called customer service at ANC Delivers “later” and they said they didn’t have the monitors at their depot. I was then told at 12:15pm that they had them arrive but couldn’t deliver that day and rescheduled delivery for 5 days later on the Wednesday 7 January 2026. I asked if a could pick up which was flatly refused stating it’s high risk and dangerous to go to the depot. I then received notification by email that was now scheduled for the 20 January 2026 which I then called customer service to complain due to the changed date once again. After having to escalate our issue they rescheduled again for the 7 January 2026 between 12:30 and 3:30pm. Looking forward to putting this ordeal behind us. They use a 3rd party courrier to do the delivery so they claim they have no control and allocated slots for delivery. Not what I expected from Kogan and ANC Delivers “later”!!!