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WORST SERVICE EVER!!!!
The WORST ever company I've ever had to deal with, in my entire life. Had placed a booking through IKEA for hefty stuff. The drivers were extremely misbehaved - were entering the part of the house they absolutely didn't need to or have the right to, touching our walls and placing marks, and they put all the stuff in the house, took a picture for IKEA and then conveniently chose to take back our armchair box back and put it back in the truck because we had requested to put it upstairs. IKEA had clearly told us when we placed the order that they ...will drop the stuff where we request and eventually where we'd install. So if you're not going to do it, why take a picture and then take the box back when the discussion happened prior (as soon as they arrived) for dropping it upstairs. The delivery guys tried to act oversmart on multiple occasions (tried taking more boxes back in the truck after taking a picture and we had to stop and argue with two very unprofessional and horrid delivery people I've ever met) and spent over 25 mins because of all this nonsense. I have everything on security cam recording which is a relief but it's just a ton of nonsense to deal with for merely a delivery. To top it all, he has conveniently marked the order as delivered when he's taken our armchair back. And now I've been on hold with IKEA for over 65 mins. Kill me already!
They supposedly came to deliver my item at 10:30PM on a work night. Tracking marked as "Unable to deliver". I was home the entire day and night. When I contacted them to find out what happened, they said it was too late for the delivery driver to ring the doorbell so they just left. 3 days later, still no item. Ridiculous and unreliable.
Use Another Company
Would rate it 0 stars if i could $40 delivery fee for single small item Bunnings order taking over a week to arrive from 5 minutes down the road slowest service ever had a text message saying my order is prioritised for being late 2 days ago now would not recommend using them and never will again.....
Worst customer experience
This company failed to deliver my Bunnings order, despite my flatmate being home and coming down to talk to the driver. $90 down the drain for delivery. Because my flatmate was visually impaired the driver would not leave the ordered goods. After the ANC customer service representative on the phone decided to argue with me about whether the driver should have left the goods or not, I am now on hold to try and work out with Bunnnings what the way forward will be. 20 minutes and still holding. I hope they will allow me to cancel the order and I will take my shopping to a more reliable company.
Delivery scheduled for morning - no show
Phone calls with company I purchased goods from resulted in a reschedule for PM - only half items turn up
Very difficult to get ahold of even for the company I purchased goods from.
Further phone calls the following day to retailer resulted in delivery being scheduled for PM that day. - no show and a phone call saying they cannot make it and now they want me to take a 3rd day off to sort this out
This company is completely useless, two deliveries in a row they haven't attempted and just drove off without calling or even trying to deliver. The company knows when they get the job that it's a CBD address so clearly, they are going to have to stop somewhere (Like every single other courier company) and physically deliver the item.
They do not reply to queries and funnily enough, they do not deliver your item to your actual address, instead they dump it outside.
I can't believe Bunnings use this as their courier service! What a horrible ...reflection on their brand to be associated with this absolute garbage company when their ethos is predominantly about service quality! Please if a company states they use this delivery service, its not worth your time and money, find somewhere else!
BREACH OF PRIVACY
The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.
Had to demand that they phone the driver and insist he delivers
Bunnings offered delevery between 8-12. I confirmed this morning that delivery would happen by 12noon. It is now 1pm and after being on the phone for an hour I am told the driver is 30-60 min away. They are not particularly concerned that I also have things to do. I asked what would happen if I was not here to accept delivery and asked them to wait 90-120 min for me to get back. I am surprised that Bunnings continues to use such an inefficient uncaring business.
Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.
After reading the previous reviews I feared the worst that I may never see my Bunnings order. I had a text message first thing this morning and a follow up message mid morning advising me the delivery was 20 minutes away. The message contained a real time tracking link and he arrived on time. I had ordered a number of items ( some quite heavy) which arrived in perfect condition and unloaded with no fuss. The driver was the happiest and friendliest delivery driver we have had during the whole pandemic.
Bunnings uses this company for its deliveries.ANC can not give you a approximate time when item will be delivered.When i asked for ANC number I find out its some call centre guy overseas that answers and is of no help.You can not speak to any one from this company here in Australia.The best they can do is will be delivered between 7.00 am and 7.00pm.Still waiting after a couple of days.Bunnings should seriously look at using someone else.
Half a star rating if I could
Disappointing driver, head office
Delivery driver didn't watch where he was walking and stood on and broke my sons toy. This was ok, as accidents happen. But ANC head office didn't want to know about it, which was quite disappointing, but tells me everything I need to know about this company, their processes, and their values.
Great service, fast and efficient.
Ordered a big TV direct from Samsung, Australia National Couriers brought our tv to us, fast, safe and sound.
Kept us informed every step of the way, phoned me the day before to give me a 3 hour window, and was actively able to track exactly where courier drivers were via GPS.
Couldnt ask for more from a courier company, keep up the great work. :)
Yes they delivered washing machine and went out of the way to put in laundry for me. Very professional and helpful service rendered by this company. Highly recommend to anyone.
very rude delivery
this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .
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