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ANC

ANC

1.8 from 201 reviews · View Statistics
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1.8
201 reviews
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Shocking company

published

Bought a fridge and TV from Samsung recently, waited at home on specified delivery time and date but no one showed up, not a truck in sight, and then they claim they “attempted” delivery but failed. What absolute rubbish and an outright lie. No attempt was made. Samsung directed me back to them, however they are non-responsive and it’s been 4 weeks now since they “attempted” delivery. Nothing from them since. Spoke to Samsung call center again and they said “ANC will be intouch within 5-10 working days”, still nothing 1.5 weeks later. Samsung, why use such a sh*t company? Take a read of these reviews and dump them, or lose loyal customers in the future as a result of their behaviour.

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Howard
HowardNarrabundah 2604, ACT

ANC Courier service

published

My experience dealing with ANC Courier Service was very stressful. They failed to deliver my new Miele dishwasher on the appointed day without any explanation or even contact (there has never been an explanation). After 2 further wasted days of extensive calls to Miele and Good Guys (the vendor), a new delivery date was finally arranged. On that day, there was no contact providing delivery details until I rang yet again. This was then one week later. The 2 guys who delivered and installed the machine were polite and efficient. But I would not recommend ANC and wonder why any reputable company continues to use them.

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Kim
KimMelbourne
  • 16 reviews
  • 4 likes
  • Verified

INCOMPETENT COMPANY

published

I never have chosen the company by myself.
but the brillant online shop i bought, Pottery Barn Kids, chose this idiotic company for delivery.
and as you all have seen from other reviews and stars given.
I dont need to explain the same thing

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Matteo
Matteo
  • 4 reviews

How are these guys in business?

published

Waited all morning for a delivery and installation in inner city Sydney. Truck driver told parking 20 meters from home for drop off and parking. I was told it was too far and they could not park the truck because it was full of valuables (??) and DROVE OFF
No idea when I will receive my dishwasher.

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Sandeep
SandeepGreater Melbourne (Inner), VIC

Worst Delivery Company in Australia

published

Zero star, worst delivery company in Australia. Don't know why samsung is using this rubbish company for their deliveries where as there are alot of other better companies like dhl, tnt and fedex. Ordered tv from samsung 3 weeks ago still not recieved. This ANC keep cancelling my delivery for no reason. When i contact samsung they saying my tv is already with anc for delivery. And ANC on other end is hopeless.

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Pretend to deliver

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They are yet to deliver my coffee table ordered from pottery barn even although they have said it’s been delivered. I even received a text message 5 mins before it was due to arrive (after waiting at home) to say they are sorry but it wasn’t even loaded on the truck?! Still waiting for this item to be delivered!

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Shannon
ShannonMelbourne
  • 3 reviews
  • 1 like

I'd give zero stars if I could

published

Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.

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Lie Samsung must change the delivery company

published

Misleads on delivery information and doesn't care to update the customers. please don't trust their SMS information. Samsung must change to some other delivery company. Samsung is getting a bad reputation because of them.

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Absolutely Criminal

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Andrzej S
Andrzej SMetropolitan Adelaide, SA
  • 2 reviews

Blatantly lie about delivering.

published

Too lazy to actually deliver and even worse when coming up with an excuse as to why they didn't deliver. And to top it off, said they delivered the item when they hadnt even come up my street! And now they are 'apparently' delivering it 4 days late....without any tracking.

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Rocket3
Rocket3South East Queensland, QLD

Why would anyone use them

published

Ordered furniture from west elm in November.
Two things on back order and two things in stock in Sydney. I am in Brisbane.
Have now taken three days off work to get these items at their times they have to me and they never showed up or called.
When I called them they said that they couldn’t get the items from the warehouse yet no phone call to even let me know.
Now another day and another stuff up.
When west elm has made sure my items were available i now get another moved date. After taking today off work.
I have since found out anc actually own and run the warehouse. So if they say west elm didn’t hand it over. Then that is a lie.

It is all ANC run and stuff ups

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Kate
KateSouth East Queensland, QLD
  • Verified

Incompetence at its finest.

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Honey B.
Honey B.Sydney, NSW
  • 2 reviews
  • 1 like

They don't listen or read emails

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Matt C.
Matt C.South East Queensland, QLD
  • 2 reviews
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Absolutely woeful. Call centre in Phillipines just hangs up. Samsung goods missing. Beware.

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caroline w
caroline w
  • 2 reviews

Worst service ever; totally unreliable

published

ANC were supposed to pick up a mirror for return to West Elm. Pickup was cancelled without notice on three separate occasions, after I had come home from work each time especially to be there. I spent hours on the phone with ANC and West Elm trying to reschedule. I have never had such a frustrating and dissatisfying experience with any other purchase or delivery company. Avoid at all costs!

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CategoryCouriers
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