331 reviews

21% · 68263 · 79%
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Sender or ReceiverSender · Receiver
Delivery Time
  • Early
  • On Time
  • Late
  • Unacceptably Late
  • Never Arrived
  • Never Collected
Delivery Arrived in Good ConditionYes · No


331 reviews
angrycustomerMetropolitan Adelaide, SA2 posts
Sarena.ONew South Wales

Avoid at all cost

Worst experience ever, I have now lost two full days in the fortnight staying home waiting for my large delivery given a time frame of 8am-6pm! failed delivery on both booked days, after many many phone calls and no communication whatsoever.

The most recent attempt, I contacted ikea for an update and was told driver was on the way and will text me when close, then nothing.

delivery is wardrobes and furniture to complete renos and baby room, my baby’s room will not be complete before his arrival as it has now been months since I placed the order, just terrible. I will be placing a formal complaint.
One stressed mother to be. Show details

Howard Y
Howard YSydney, NSW2 posts

Aramex is better than these guys

Delivered half my IKEA order and was reassured by IKEA that ANC would contact me after 20 minutes about the other half that they missed. One hour later not so much as a peep from them. Had to escalate through IKEA and ultimately spent more time trying to deal with ANC’s incompetence than if I went and bought my things in-store myself. Complete waste of time, worse than Aramex. Show details
JenniSydney, NSW2 posts
Flopsy15 posts

BAD, terrible, unprofessional

I’d give zero stars if I could
This delivery company needs a SSD hale up! It’s terrible. Really really terrible. Bad communication, drivers with no experience and no care, had 5 attempts at delivering and got it wrong over and over. Why any reputable company would use these guys is beyond me. Avoid!!! Show details
Andrew F.
Andrew F.

Rescheduled last minute for Delivery

Useless customer service. ANC rescheduled my delivery one day before the agreed delivery date after I had rescheduled work events to make that day free. Unhelpful support center that doesn’t have any other solutions to their own mismanagement with scheduling other then pushing deliveries even further than the 3 week lead time already scheduled from purchase. Samsung and other company’s avoid this courier. Show details
Vivian Z
Vivian ZSydney, NSW5 posts


WORST DELIVERY COMPANY EVER!!! BIG LIER! booked 1 week ahead for today's delivery between 12-3pm, however when time pass, driver still not showing up thus i called ANC, then been advised driver is out of legal hours thus cannot deliver my item, needs to reschedule for next ewek
This is not acceptable! I pushed all my schedule and stayed home just to wait for the sofa!!!! Show details
Priya M.
Priya M.2 posts

Worst ever delivery service in Australia

Very bad service ever had. They rescheduled twice and no communication provided. I called them and after a long wait they told the delivery needs to be rescheduled due to no capacity to do it. If no capacity why they scheduled in first place, and no communication was made. Very frustrated. Show details
Laura S.
Laura S.

Worst delivery company ive ever experienced

Absolute disgrace of a company and experience. I had an order due by this week, never came when I followed up its delayed a further week. Non existent customer service team and no solutions. Show details
Paul D.
Paul D.Sydney, NSW2 posts

Perfect Delivery

ANC delivered my Samsung Tv. They were spot on time and called before arriving as well and i got updated texts on the way. Excellent service Show details
Rafael B.
Rafael B.

Worst of the worst

Delivery was given a window from 12pm to 2pm. Rang the customer service an 30 mins later only to be advised that driver will arrive in 20 mins.

After waiting for a further 40 mins, rang the customer service again and due to 'unfortunate breakdown' my package was just picked up by another driver (same excuse I have heard before) and it will be delivered by 4pm.

Until now no one has contacted me, juggled our busy scheduled just to accomodate this delivery even was late picking up my son from childcare.

No communication, accountability, consideration and professionalism at all. Will never buy anything from a store that will be delivered by ANC. Show details

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Unhappy customer
Unhappy customerSydney, NSW


complete lack of communication making you wait for hours for the delivery and then 5 minutes notice.
The driver did not want to do his job, because finding a parking spot was difficult.m, so he was rushing with zero care factor.
He parked in a rush blocking the entrance of my building garage. Causing all sort of trouble with my neighbours.
I asked couple of times to check that all items were delivered and responded “I am taking pictures”
The result of his negligence is that the bed I purchased from IKEA couldn’t be assembled and I have to wait another week.
Wrong actitud. Show details
Bianca G.
Bianca G.

Can’t fault this service

Driver was on time, professional and polite. The communication was great and overall a seamless delivery. Best experience with a courier in a long time. Show details
Paul S.
Paul S.South East Queensland, QLD

Horrible service

If I could give minus stars I would, they pulled up took a photo of the front door and drove away without even attempting to deliver. Horrible service Show details

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