JB Hifi Delivery
This company is joke, i purchase a TV on a Sat afternoon, I ask for the fastest delivery time, the sales rings ANC and guarantees the following day (Sunday), I get a phone call the following morning wanting to confirm the delivery for Monday, I said mo the delivery was to be here today, I was told someone would ring me back. I get a call an hour later saying they wanted to confirm the delivery for Monday and i told them I already had this conversation, they said oh yes I see that someone will call you within the hour, this was at 12:30 pm and g...uess what no call. I ring JB at 5 pm and told then they apologize, I said I would accept delivery for the next day but being after 4 pm it would have to be Tuesday, I said i can only be available in the morning as we worked, they confirmed with ANC that it was going to be definitely Tuesday morning, I get a text from ANC asking me to call then at 11 am Tuesday, I give them a call and guess what they want to know if someone will be home all day Wednesday. ANC this little incident will bite you on the butt in the very very near future, something you are expecting to be signed will not be GUARANTEED
You're better off using a courier pigeon.
Failed to provide the services as described. If you'd like something delivered in a timely and guaranteed manner, the I'd suggest choosing a courier pigeon over this company.
The ANC delivery driver forgot to pick up my item from the warehouse. When warehouse called the driver, it was "too late" to pick up the order. Their delivery times are business hours on Monday to Friday, and it seems that their drivers don't actually do their job on the weekend.
When I called ANC (and the service advisor had the nerve to lie to me), I was told that the wa...
This company is a joke
Would not recommend this company had a delivery from Bunnings on a Friday afternoon no show spoke to Bunnings said thay would deliver on Saturday between 7am to 12 no show arranged for Sunday between 8 and 12 came and 10.30 then told me he was he can not unload in my backyard this is with a crane truck and said he was going to put it out the front not a small delivery didn't want to get his tyres dirty
My delivery (the first with your company) was perfect! The driver called when expected, and gave us an expected arrival time- spot on!! Ali was delightful- shook my hand when he introduced himself, and then we had a quick chat while his off-sider brought in my new fridge. Rarely have I had service like this- I wish Ali all the best in the future. Others could learn from his attitude to a customer.
You know what, they weren't half bad.
I saw these reviews before my delivery was due and it scared the living daylights out of me! I was fully prepared for everything to go wrong, but you know what, it didn't! The delivery drivers were nice and cooperative and didn't mind wheeling the delivery across a long carpark. Thanks guys.
Hopeless customer service standards
The above reviews are all valid. I would not have given them any stars either but had to do so in order to leave a review. ANC is a totally hopeless company. They delivered my furniture and whilst unloading the items, scratched my floor tiles. Contacted them on several occasions and no response nothing. Had to go through the furniture store in order to get them responding! Only for them to send out a hopeless representative weeks later, who knows nothing and only to inform me they are not responsible for the scratches. It's pathetic enough that...I had to go through the furniture store to lodge my complaint to ANC, and the manager of the furniture store is nice to assist me with the claims process. I will never use ANC ever again and hope big companies will not use their services either since they have a hopeless customer service department and not a responsible and reliable company!
On time and good customer service
My ikea bed frame was delivered on time and quick. Was happy to be Notified with email and text msg. Appreciate Paul bringing all the heavy items inside. Friendly and professional. Thanks!
Terrible customer service
ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.
DISGRACEFUL!! I had a Bunnings delivery I was 10 minutes late and driver left.
They then Told me it would arrive between 10-2pm and know it will be after 3pm.
Double standards it’s know cost me a days work as I’ve had to wait on site for this delivery leaving myself and my work partner with a days pay!
The two deliverers from ANC exceeded our expectation
We had an LG fridge, Sony TV and other appliances delivered to our place from the Good Guys this month. After reading the reviews about ANC, we were understandably apprehensive. Upon calling ANC, we were able to track the deliverers' progress and had a fairly good idea of when they would arrive. They gave us a 30-minute warning as arranged. Our delivery was made complicated by the fact that our fridge was especially tricky to bring inside - the other appliances posed no problem. The two deliverers worked with us diligently to find a solution and together we managed to have this very heavy fridge brought into our home. We can confidently say that our experience with ANC has exceeded our expectation on this occasion.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
ANC not so bad
After reading some reviews here I was worried about ordering online with IKEA and getting my table and chairs delivered. I took the chance and my goods were not only delivered in good condition and up 3 flights of stairs but earlier than my delivery window. The driver called me to check if it was OK to deliver early and it turned out really well. Sorry that others didn't have the same experience :o(
Claim rejected towards faulty installation of washing machine!
Our washing machine purchased from Good guys and ANC was responsible for delivery and installation. As scheduled they did delivery and install in timely manner however installation was faulty. They set a 14 mins cycle and left within 5 mins as in was all fine. But at the end of the cycle we realised that all the water from the inlet pipe was coming out. This ruined our loose lay vinyl planks just outside our laundry. ANC has rejected our claim saying they aren’t responsible for this!!! Not satisfied with their customer service.
Damaged my property and denied the claim
I really didn't know that IKEA outsourced the service to this company. If I know of that and read the reviews, I may have a second thought.
Have damaged my property but they denied it. I don't understand how it was damaged in the first place. Had a few phone calls and presented photos as evidence, but they still refused and most likely lied about it. Really tired of this. I would rather hire a ute and do it myself. Unethical people. DO what you can do to avoid them. Not worth it.
Terrible drivers and poor attitude
Wish I could give minus stars. Don't even want to give them 1.
Organised and paid premium delivery through Good Guys for our washing machine.
They gave us a 3 hour time bracket between 3-6pm. We were home and working in the front yard the whole time.
Driver called at 5.26pm and we missed the initial call. Rang him back 3 mins later and he didn't answer. Their online tracking notified us that the delivery failed because there was noone at home.
We called the driver at 5.32pm from a different mobile, he answered and said he couldn't turn back...
- Verified customer
Terrible customer service
The driver arrived more than 30 minutes earlier than he said he would. The driver was rude on the phone and didnt wait for me to get home. Instead left with no notice. Afterwards I got a message that my goods have been delivered? Was very difficult to organise redelivery and had to call multiple times.
Appalling Delivery Service
After waiting nearly 6 weeks for our order to be delivered because ANC only seem to have one truck every fortnight coming to outer Melbourne and given we paid $79.95 for the delivery I would've expected a higher quality of service. Not only do the delivery drivers have no idea how to lift furniture correctly, they instead prefer to drag, roll and tip the articles incorrectly. In the process they managed to scratch our front deck as they pushed the items along it. Then to make matters worse, as they exited our driveway they decided to do a clear...ly unachievable right turn that left them beached between the road and the concrete. I'm not sure if their truck is damaged but our driveway certainly bears the scars or being torn up by the metal ledge on the back of the truck. Very very unhappy and I would recommend nobody use their service.
- Verified customer
Most wonderful delivery team!
We’ve just received our large West Elm delivery on New Years Eve (sorry guys) it was the only window available so we took it and couldn’t be happier, the delivery team were absolutely amazing, it is a warm day here in Melbourne, not once did the guys complain, they bought all of our furniture in, set it up absolutely perfectly and tidied and took all packaging, most lovely delivery team ever, so impressed and so happy. Thank You again for the most wonderful delivery service, your delivery team are an absolute credit to your company!
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