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ANC/Samsung - worst online shopping experience ever.
do NOT shop online with Samsung AU, specially if their delivery partner is ANC.... Samsung has advised they handed over the product to delivery company, ANC say they never picked it up... over 2 weeks of trying to find out who has it, when its coming, what the issue is and literally ZERO feedback. If i could go back in time I would pay an extra $500 at JB HIFI and buy what i wanted there and then. Do NOT order through these criminals.
Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
Samsung Australia and ANC stuff up
Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.
Can't rate them any lower
ANC cancelled the first delivery, the second scheduled for a week later. Day before confirmed delivery I received confirmation SMS, but then 3 hours before delivery I check the tracking page and it says "not handed over, contact Samsung" with a random signature. No communication from ANC.
I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
$3700 goods missing with no resolution
SamsungAU order placed November 24th. Scheduled delivery confirmed for 29th Nov. Then moved to the 30th Nov by ANC. Come the 30th they call and and reschedule to the 13th Dec due to covid delays and say the 13th will give time to ensure its on hand. On the 10th I get a message that delivery is due between 9am and noon. Come the 13th I check tracking at 10am and see failed delivery as "not handed over". ANC never contact me about it.
Samsung claim ANC collected it from their warehouse. ANC claim they don't have it. Both companies are refusing to give me a solution at this stage and telling me I need to wait 5-10 business days to get any follow up. I'm currently missing $3700 of television.
WORST SERVICE EVER!!!!
The WORST ever company I've ever had to deal with, in my entire life. Had placed a booking through IKEA for hefty stuff. The drivers were extremely misbehaved - were entering the part of the house they absolutely didn't need to or have the right to, touching our walls and placing marks, and they put all the stuff in the house, took a picture for IKEA and then conveniently chose to take back our armchair box back and put it back in the truck because we had requested to put it upstairs. IKEA had clearly told us when we placed the order that they ...will drop the stuff where we request and eventually where we'd install. So if you're not going to do it, why take a picture and then take the box back when the discussion happened prior (as soon as they arrived) for dropping it upstairs. The delivery guys tried to act oversmart on multiple occasions (tried taking more boxes back in the truck after taking a picture and we had to stop and argue with two very unprofessional and horrid delivery people I've ever met) and spent over 25 mins because of all this nonsense. I have everything on security cam recording which is a relief but it's just a ton of nonsense to deal with for merely a delivery. To top it all, he has conveniently marked the order as delivered when he's taken our armchair back. And now I've been on hold with IKEA for over 65 mins. Kill me already!
They supposedly came to deliver my item at 10:30PM on a work night. Tracking marked as "Unable to deliver". I was home the entire day and night. When I contacted them to find out what happened, they said it was too late for the delivery driver to ring the doorbell so they just left. 3 days later, still no item. Ridiculous and unreliable.
Use Another Company
Would rate it 0 stars if i could $40 delivery fee for single small item Bunnings order taking over a week to arrive from 5 minutes down the road slowest service ever had a text message saying my order is prioritised for being late 2 days ago now would not recommend using them and never will again.....
Worst customer experience
This company failed to deliver my Bunnings order, despite my flatmate being home and coming down to talk to the driver. $90 down the drain for delivery. Because my flatmate was visually impaired the driver would not leave the ordered goods. After the ANC customer service representative on the phone decided to argue with me about whether the driver should have left the goods or not, I am now on hold to try and work out with Bunnnings what the way forward will be. 20 minutes and still holding. I hope they will allow me to cancel the order and I will take my shopping to a more reliable company.
Delivery scheduled for morning - no show
Phone calls with company I purchased goods from resulted in a reschedule for PM - only half items turn up
Very difficult to get ahold of even for the company I purchased goods from.
Further phone calls the following day to retailer resulted in delivery being scheduled for PM that day. - no show and a phone call saying they cannot make it and now they want me to take a 3rd day off to sort this out
This company is completely useless, two deliveries in a row they haven't attempted and just drove off without calling or even trying to deliver. The company knows when they get the job that it's a CBD address so clearly, they are going to have to stop somewhere (Like every single other courier company) and physically deliver the item.
They do not reply to queries and funnily enough, they do not deliver your item to your actual address, instead they dump it outside.
I can't believe Bunnings use this as their courier service! What a horrible ...reflection on their brand to be associated with this absolute garbage company when their ethos is predominantly about service quality! Please if a company states they use this delivery service, its not worth your time and money, find somewhere else!
BREACH OF PRIVACY
The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.
Had to demand that they phone the driver and insist he delivers
Bunnings offered delevery between 8-12. I confirmed this morning that delivery would happen by 12noon. It is now 1pm and after being on the phone for an hour I am told the driver is 30-60 min away. They are not particularly concerned that I also have things to do. I asked what would happen if I was not here to accept delivery and asked them to wait 90-120 min for me to get back. I am surprised that Bunnings continues to use such an inefficient uncaring business.
Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.
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