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GroutPro
4.6 from 253 reviews · View Statistics

Reviews

4.6

253 reviews
5
(216)
4
(10)
3
(3)
2
(6)
1
(18)
  • Customer Service
    4.7 (89)
  • Timeliness
    4.7 (87)
  • Job Satisfaction
    4.7 (85)
  • Rates and Fees
    4.5 (83)
  • Product Quality
    4.7 (79)
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Mandy

MandyCanberra 2600, ACT

  • Verified customer

Best tiler in Canberra

published

Flawless work by NICK FROM THE CANBERRA BRANCH. If you are looking to restore or regrout your bathroom, I highly recommend Nick. He re-grouted the shower walls and floor and used silicone in the corners. His work is thorough and far superior than other franchises I've used in the past. Thank you, my 21 year old shower looks new again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Mandy,
Wow! Thank you for your awesome feedback - we really appreciate it! We hope you continue to enjoy your like-new shower for another 20 years (although we recommend upkeeping it every couple of years with GroutPro)!
Cheers, GroutPro HO

Melissa D.

Melissa D.Sydney, NSW

Bathroom looks amazing!

published

Chris from the Bulli/Wollongong branch restored our bathroom grout and it now looks amazing! He had to remove all the existing floor grout which was crumbling away and did so quickly and taking care not to damage any of the tiling. We chose a grey epoxy which is really easy to clean. Will definitely be getting him back when we renovate our other bathroom.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Melissa,
Thanks for leaving an awesome review on the work GroutPro Bulli completed for you. We appreciate your business and hope you enjoy your restored bathroom!
Cheers, GroutPro HO

Terry Walker

Terry WalkerCanberra Central 2602, ACT

  • 2 reviews
  • 1 like

Professional service and quality work

published

We engaged Nick to re-grout the tiles in our main bathroom. He provided a totally professional service including timeliness, courtesy and communication. Was very happy with the quality of his work and the agreed price. He also left the bathroom as clean as when he started. Would not hesitate to recommend NIck to others.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Terry,
Thank you for taking the time to leave a great review on the work completed by Nick. We hope you enjoy your like new bathroom!
Cheers, GroutPro HO

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  • Verified customer

Very happy customer

published

Nick was great from start to finish. Always punctual, was a great communicator and explained everything that needed to be done, also explained what didn’t need to be done. Very well priced and I am very happy with the end result. Highly recommend.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hello Cassandra, thank you for leaving a 5-star review of the work Nick completed for you. We appreciate your business.
Cheers, GroutPro HO

Much easier and cheaper than re-tiling

published

Nick did a great job re-grouting our showers in both bathrooms and resealing. He knew alot about how to keep showers clean and mould free. He arrived on time and did exactly what was quoted and in the time frame he said it would take. Only downside was just a bit of clean up to be done after each job and some marks left on our toilet seat.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Mark, thank you greatly for leaving a wonderful review on the work completed for you by Nick. We appreciate your business and hope you enjoy your like-new showers!
Cheers, GroutPro HO

Bruce M.

Bruce M.Gungahlin 2912, ACT

Competent and courteous

published

Nick provided a quote he honoured, completed the job as discussed, provided information about expected performance and the standards of the industry. All in all a great job we will repeat again with Nick with the second bathroom.
Thanks Nick.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Bruce,
Thank you for leaving a wonderful review of Nick and the work he completed for you. We are delighted to hear that you will be further revamping your other bathroom! Enjoy your like-new bathrooms.
Cheers, GroutPro HO

Robyn

RobynAranda 2614, ACT

Great alternative to renovating prior to sale

published

Nick did a great job that made my tied bathrooms look like new in preparation fir selling my house. Always punctual, courteous and friendly. Kept me fully informed. Great results.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Robyn,
Thank you for sharing your 5-star experience with GroutPro - we hope the selling of your house goes smoothly! If you ever need work completed in your new home we are always happy to be of service!
Cheers,
GroutPro HO

Great work

published

Dedicated to doing things well. Very neat and walked you through the process. Explained how to keep the shower clean and how to make the grout last longer. Cleaned up afterwards.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Stephen,
Thank you for taking the time to write a glowing review on the work GroutPro completed for you. We appreciate your business.
Cheers,
GroutPro HO

Nick Canberra Excellent

published

Nick arrived to give quote as scheduled. Quote seemed very reasonable and was well- explained. Arrived to do the job several weeks later - again on schedule. Work was done very professionally and clearly specified exactly what would be done, and invited careful inspection of the finished work. We asked for a quote for some additional work in another area of the house, and we will likely proceed (finances permitting).

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Ken,
Thank you greatly for your review on the work completed by Nick. We hope you enjoy your like-new tiled areas and we look forward to helping you further.
Cheers, GroutPro HO

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Sheryl Dyer

Sheryl DyerWanniassa 2903, ACT

Excellent job

published

Nick did a fabulous repair job on both our bathrooms. He certainly pays very good attention to detail. He was courteous and very pleasant to deal with and obviously takes pride in his workmanship. I would have no hesitation in recommending him.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Sheryl, we appreciate your business and thank you for taking the time to leave a great review of Nick's work.
Cheers, GroutPro HO

Dina

DinaTheodore 2905, ACT

  • Verified customer

Amazing. Friendly. Professional.

published

We have found Nick from GroutPro after we have had a few disappointing experiences with another business that has let us down. He was super professional, punctual, knowledgeable and we felt really safe leaving Nick at our property while he was doing our slate and resealing our shower. The floors have never looked so good and clean and and for the first time since the purchase of our house we were able to see the beauty of the colours that were hiding under years of neglect by previous owners. The shower looks like it’s brand new. He has talked us through every step of the way of everything that was being done to floor and shower and given us good advice on how to take care of both shower and floor from now on.

  • +3
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Dina,
Wow! Thank you greatly for taking the time to provide such a wonderful description of the work Nick completed for you and for providing some great photos of the job. We hope you enjoy your like-new shower and floors!
Cheers, GroutPro HO

Ivan

IvanSydney, NSW

  • 5 reviews

Punctual, courteous & persistent

published

We were highly pleased with the prompt & efficient service provided by David of GroutPro. The final job of grout removal was excellent. It must be mentioned that David was persistent to have the job done to perfection & ensured it was so on completion. We will certainly use their services again & highly recommend them.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Ivan, thank you for your honest feedback. We appreciate your business and look forward to hearing from you again. Cheers, GroutPro HO

Kitty

KittyQueensland

  • 6 reviews
  • 5 likes

When things don't go to plan, Groutpro didn't charge a cent

published

We contracted Groutpro Albany Creek to regrout our shower. About an hour and half into the prep work, a problem was discovered. Rather than just continue on with the contracted work, Mario called it to our attention and suggested we consider whether to continue on or not. When we decided not to, he kindly gave us some ideas, cleaned up, packed up and refused to take a part payment for the work he had completed. He was also prompt both when he came to quote and start the job, and communicated effectively at all times. Big shout out to this GroutPro franchise and thanks for the honest and forthright approach. Very very impressed.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

A grouting gem!

published

Nick at Groutpro is punctual, professional, polite and achieves outstanding results every time. We’ve now used them for all our bathrooms and they are like new again! A rare gem.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Brett,
Thank you for your review of Nick's work, we appreciate your business and kind words.
Cheers, GroutPro HO

wrxbigbill

wrxbigbillNew South Wales

  • 2 reviews
  • 1 like

Excellent service provided by Chris - You are the GroutPro Master

published

7th October 2020 Chris from GroutPro Wollongong/Illawarra attended my home to carry out the removal, clean up, and reapplication for Silicone for 3 Vanities , 1 Laundry, 1 Bathroom (Tub) and Kitchen Rangehood,

From post initial conversation to quote, to job completion Chris provided excellent service. He was highly professional, efficient, great attention to detail and very friendly. Our areas that were tired, old, needed to be brought up to the year 2020 now looks all brand new - a real transformation. I can’t recommend Chris highly enough.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Bill,
Thank you for choosing GroutPro. We appreciate your business and thank you for taking the time to write an incredible review of the great work Chris completed for you.
Cheers, GroutPro HO

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Highly recommend.

published

Everything about the jobs done on our property were excellent. Nick, the tech, was prompt, polite, had a great sense of humour, and very welcome into our home. His advice, quote and work were exceptional. I would always recommend this product, and will definitely use them again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Carolyn,
Thank you greatly for leaving a fantastic review of the work Nick completed for you. We appreciate your business.
Cheers, GroutPro HO

Jane

JaneCanberra 2600, ACT

A fresh, new shower recess!

published

Nic has done an excellent job in renewing our shower recess. He is very knowledgeable, uses quality products, works cleanly and efficiently, and the end result clearly shows all of this. We happily recommend his service.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Jane, we appreciate your business and thank you for your review of Nick's work. Cheers, GroutPro HO

Jen

JenAustralian Capital Territory

  • 3 reviews
  • 3 likes
  • Verified customer

Very good knowledgeable

published

Nick from groutpro was Very good and very knowledgeable. He fixed our shower up great. And cleaned the tiles! New silicon is very neat. Good price. Accomodating when our walls were too wet at first so he came back two days later. Recommended.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi there Jen,
Thank you greatly for your business and your feedback on the work Nick completed for you. We hope you enjoy your like-new shower and tiles!.
Cheers, GroutPro HO

excellent service

published

The tech in Canberra did a wonderful job, and was very thorough and knowledgeable. This is the third service I've booked, and will definitely book again. I highly recommend GroutPro

Incentivised ReviewNo
1 comment
GroutPro
Geoff B.GroutPro

Hi there,
Thank you greatly for your review of Nick's work, we appreciate your business.
Cheers, GroutPro HO

Ross

RossNarrabundah 2604, ACT

Terrific job.

published

Nick provides excellent service. He was highly professional, efficient, great attention to detail and very friendly. Our bathroom looks brand new - a real transformation. We can’t recommend Nick highly enough.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Ross, we are thrilled you love your like-new bathroom. Thank you for taking the time to leave a fantastic review .
Cheers, GroutPro HO

Page 1 of 13

Questions & Answers

Carrol

Carrolasked

Could you please tell me how long Karl has been working for you from Nambour. I can not see any reviews on him

2 answers
GroutPro
Geoff B.GroutPro

Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.

Carrol
Carrol

Thank you but he does not have any reviews. I will speak wit Karl when he comes on Wednesday about some of the grouting he has done

Allan

Allanasked

Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?

3 answers
GroutPro
Geoff B.GroutPro

Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?

Allan
Allan

Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.

GroutPro
Geoff B.GroutPro

Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.

Angel2

Angel2asked

Hi, we're living in Brisbane and would like to know if anyone has used: Mario Ribeiro, GroutPro Albany Creek/Brisbane
as I can't seem to find any reviews.
Thanks, Angie

No answers

Get an answer from our members and GroutPro representatives

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