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GroutPro
4.5 from 184 reviews

Reviews

(151)
(8)
(3)
(6)
(16)
  • Customer Service
    4.1 (25)
  • Timeliness
    4.4 (23)
  • Job Satisfaction
    4.0 (24)
  • Rates and Fees
    4.0 (22)
  • Product Quality
    4.1 (23)

Reviewer Photos & Videos

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Kris C.

Kris C.Greater Melbourne (Metropolitan), VIC

Pathetic end result, dont waste your money

published

Re Grouting was done in my house 2 weeks after, grout was coming out . 4 weeks later more grout down the house was coming out. Total waste of money, save yourself $

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Great Result and Great Customer Service

published

Darren & Meg from GroutPro Werribee were fantastic. From our initial phone call to the quote Meg was great. Then both Meg and Darren completed the job and then some. Their workmanship was great and completed the job on time with no mess. Communication throughout this whole time was great and they looked after my elderly mum with courtesy and were very honest with her.
We would highly recommend them as lovely people and their work. Thank you so so much

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1 comment
GroutPro
Geoff B.GroutPro

Hi Giulia,
Thank you for that great review on Meg and Darren's work! We thank you for your business.
Cheers, GroutPro HO

Highly recommended

published

Nick from Woden GroutPro was polite , punctual and was very thorough. He gave a quote first. He explained the problems and the solution. The shower tiles and glass are as good as new now. Great job! Highly recommended!

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1 comment
GroutPro
Geoff B.GroutPro

Hi Kate,
Thank you for reviewing Nick's work. We hope you enjoy your like new shower!
Cheers, GroutPro HO

On time, good price, nice tradesperson

published

Nick arrived on time, communicated well and completed the job to a high standard. This is the second time he’s done work for us and I would absolutely recommend him!

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1 comment
GroutPro
Geoff B.GroutPro

Hi George,
Thank you for your review on the work Nick has completed for you, we thank you for your return business!
Cheers, GroutPro HO


Ken

KenMid North Coast, NSW

  • 3 reviews

Excellent service from Groutpro Port Macquarie

published

Mark, from Groutpro Port Macquarie, has done a very good job re-grouting our ensuite and bathroom tiles.
A problem arose with some ensuite floor tiles loosening after the re-grouting, due to factors outside Mark's control, but he came and fixed it all at no extra charge.
I can thoroughly recommend Mark for this work.

2 comments
GroutPro
Geoff B.GroutPro

Hi Ken,
Thank you for taking the time to review Mark's work. We hope you enjoy your like new bathrooms!
Cheers, GroutPro HO

Ken
Ken

Not a problem, Geoff. I tend to look up reviews of people and services before asking them to quote, so I like to contribute my own comments.


Darryl Pocklington from Christchurch NZ

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We have used Darryl’s services for 7 years! From tile cleaning (which we get done twice a year) to re grouting and sealing our showers. He has always been professional and delivered excellent workmanship and we will continue to use his expertise in the future.


Amanda O.

Amanda O.South East Queensland, QLD

My house looks like new!

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Ben and his wife from GroutPro Tweed Heads did an outstanding job on my tiles and grout. My house is nearly all tiles and was such a hassle to clean after 16 years but Ben worked his magic and WOW, I can not believe the difference he has made to my house, it looks new again. Excellent value for money considering the hard yakka he and his wife put in to the job. They moved furniture, took care not to damage anything and meticulously brought my tiles back to life, all on Christmas Eve ... so proud to show off my house. Ben was such a nice guy; friendly, honest, jovial and most importantly, his expertise.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Amanda,
Thank you for taking the time to review Ben and Sarah's work. We hope you enjoyed showing off your like new tiles on Christmas!
Cheers, GroutPro HO


Tina

TinaGreater Melbourne (Metropolitan), VIC

Highly Recommend GroupPro Werribee

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Meg, Darren and Frank from GroupPro Werribee (Mob 0427 219 003) did a fantastic job of cleaning and repairing our floor tiles throughout our entire home. Their attention to detail is really impressive and our tiles have come up sparkly new again! They fixed up all the broken grout and chips, replaced a bathroom tile and even filled in skirting board gaps, just amazing service all round. It's such a relief when you find tradies that do a great job and really go beyond your expectations.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Tina,
Thank you for taking the time to leave such a detailed review about the job GroutPro Werribee completed for you! We appreciate your business and hope you enjoy your like-new tiles!
Cheers, GroutPro HO

Cameron

CameronNarrabundah 2604, ACT

Great service: shower tile re-seal

published

Nick was reliable and punctual contacting me, conducting the quote and doing the work. He made good recommendations and didn’t try up sell unnecessary products or services. Would use again.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Cameron,
Thank you for taking the time to write a positive review about Nick's work!
Cheers, GroutPro HO

Floor looks so much better!

published

Nick from GroutPro was professional, communicative, friendly and knowledgable. He responded promptly to my initial enquiry, and was helpful and happy to answer my questions. He did an excellent job of cleaning my (very grubby) floor tile grout, and gave me great advice on how to maintain it. Thanks Nick!

1 comment
GroutPro
Geoff B.GroutPro

Hi Amy,
Thank you for that positive review on the work Nick has completed for you. We hope you are enjoying your like new tiles!
Cheers, GroutPro HO


Bill

BillHughes 2605, ACT

1st Class Service

published

From initial visit and quote through to completion, Nick provided 1st Class Service.
Knowledgeable, helpful with suggestions, Nick did an excellent job. Very happy. Will be scheduling 2nd bathroom shower for regrouting early in new year.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Bill,
Thank you for taking the time to review Nick's work. We hope you enjoy your like new bathroom and looking forward to working with you again!
Cheers, GroutPro HO


Kathy Joyce

Kathy JoyceCanberra 2600, ACT

Shower and kitchen makeover

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Nick from GroutPro is very knowledgeable and helpful. He was very reliable and responded quickly to my call. He repaired the grouting and sealing in my shower and repaired the grouting in my kitchen. They both look great and I am very happy with Nick's work.

1 comment
GroutPro
Geoff B.GroutPro

Hi Kathy,
Thank you for your review on Nick's work. We hope you enjoy your like new bathroom and kitchen!
Cheers, GroutPro HO


Shower looks brand new!

published

Nick from GroutPro is very knowledgeable and provides an excellent service. He repaired the grouting and sealing in my shower. The shower looks better than when it was originally installed.

1 comment
GroutPro
Geoff B.GroutPro

Hi Ben,
Thank you for taking the time to post this positive review on Nick's work. We hope you enjoy your like new shower!
Cheers, GroutPro HO


Rob.

Rob.Greater Melbourne (Metropolitan), VIC

Megan from GroutPro Werribee was excellent!

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After a pretty average bathroom reno, we soon noticed our grout cracking and breaking off and any silicone applied looked rough and dirty. Megan came in, had a look (politely agreeing with out opinion that the quality of work done was pretty poor) and offered a very reasonable quote. She arrived at the date and time she said that she would (already doing better than 60% of tradies out there) and did a great job. We had this work done about 6 months ago and it still look as good as it did when Megan first completed the job. I would recommend her without hesitation.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Rob,
Thank you for you positive review on Megan's work! We thank you for your business.
Cheers, GroutPro HO

Liz   Brooklyn Park SA

Liz Brooklyn Park SAMetropolitan Adelaide, SA

GroutPro. Terrible, regret ever using them, will never recommend them

published
  • +1
Customer Service
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2 comments
GroutPro
Geoff B.GroutPro
AMR

AMRSouthwest, VIC

No Show

published

organised a time and day for someone to come out. Got phone call confirmation Sat morning. No show that afternoon and no contact made to me to explain why. Waited around all weekend for someone to come. No one has offered and explanation as to why no one showed up. No email back. No phone call to apologise. Will never recommend this company. very poor customer service and communication

2 comments
GroutPro
Geoff B.GroutPro
GroutPro
Geoff B.GroutPro

Andrew

AndrewCanberra Central 2601, ACT

Nick was excellent

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Just want to say a big thanks to Nick from Groutpro Canberra. Our shower looked old and run down and Nick worked his magic and made look like new.
After discovering there was tree roots coming from behind the tiles, Nick went over and above to help me solve the issue. Ill efficiently use Nick again and have recommended him to a friend.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Andrew,
Thank you for that positive review on the work Nick has completed for you. We hope you enjoy your like new shower!
Cheers, GroutPro HO


Job Well done

published

Nick was very courteous and professional with his quote. His explanation of what he will do to rectify shower and kitchen grouting was carried out to perfection , excellent job done

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1 comment
GroutPro
Geoff B.GroutPro

Hi Peter,
Thank you for your review on Nick's work. We hope you are enjoying your like new shower and kitchen!
Cheers, GroutPro HO


Susie B.

Susie B.South East Queensland, QLD

Looks fabulous

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Rob from Groutpro has done an amazing job in our main bathroom,toilet, laundry and ensuite.His attention to detail was his best trait. Nothing was too much trouble , he easily swapped a couple of chipped tiles, regrouted where appropriate and colour matched our grout . He is so neat using silicone and our tiles are so clean he was on time and efficient and trustworthy .

1 comment
GroutPro
Geoff B.GroutPro

Hi Susie, thanks very much for welcoming Rob and the rest of our team into your home. It was a real pleasure bringing your bathrooms up to the standard that you wanted. Thanks so much for the positive review.


Michael

MichaelSouth East Queensland, QLD

GroutPro - Exactly as advertised!

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We have had two bathrooms and a toilet area given the GroutPro treatment and we could not be happier with the results. The improvements have turned out even better than we expected and Rob has been great to deal with. Rob has been prompt, professional and great at communicating the process and timeframe for each part of the job. Rob has done a first class job re-grouting and cleaning our bathrooms and I have already recommended his services to our friends.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Michael,
Thank you for your review on Rob's work. We hope you enjoy your like new bathrooms!
Cheers, GroutPro HO


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Questions & Answers

Tee

Teeasked

We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them

1 answer
GroutPro
Geoff B.GroutPro

Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.


NEET

NEETasked

Has any one used Robert and Carol as I cant find any reviews

1 answer
Mark
Mark

No we recently used Mick from Bayside (Aspendale) in Melbourne. I would highly recommend Mick.


Robyn

Robynasked

has anyone used Rob from the gold coast as I can't seem to find any reviews.

2 answers
GroutPro
Geoff B.GroutPro

Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD

Robyn
Robyn

thank you hat makes me feel better.


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