Megan from GroutPro Werribee was excellent!
After a pretty average bathroom reno, we soon noticed our grout cracking and breaking off and any silicone applied looked rough and dirty. Megan came in, had a look (politely agreeing with out opinion that the quality of work done was pretty poor) and offered a very reasonable quote. She arrived at the date and time she said that she would (already doing better than 60% of tradies out there) and did a great job. We had this work done about 6 months ago and it still look as good as it did when Megan first completed the job. I would recommend her without hesitation.
GroutPro. Terrible, regret ever using them, will never recommend them
I got [name removed]/Grout Pro Glenelg, SA to re-grout my shower walls, bathroom & toilet floor in July 18 using their epoxy grout. It was great to start with but within months I contacted him to advise of mould growing in the silicone & grout in the shower and the coating was lifting off the grout. He inspected it, stated no, that's not good, that something was wrong and arranged to re-do it for me, which he did in March 19 (at a mutually agreed date & no cost to me). This job was less effective than the first. I was then unable to make c...ontact with [name removed], so contacted Head Office a couple of times before the QA Manager got back to me, they then arranged for [name removed]/Grout Pro Semaphore, to inspect the work. He basically told me there was nothing wrong with the product and I just needed to give everything good clean & give the grout a good scrub (which I was told not to do, as set out in their maintenance instructions) and they had no responsibility re mould. He then used a soft bristle brush & microfibre cloth to clean the grout lines by hand - while it looked a bit better, it did not address the patchy look of the grout, or the mould growing in the silicone & grout. [name removed] subsequently contacted me, stating he no longer had the franchise so could not help me and Head Office are not interested. I then sent [name removed] an email requesting his insurance details so I could lodge a claim against his insurance and have never heard back from him. I note, my bathroom/toilet was about 12 years old when I got Grout Pro in, it had very minimal mould and the grout was just looking tired but still structurally good, it just needed a re-fresh. I now have more mould in the silicone & grout in the shower in 9 months than I had in the previous 12 years, and the floor grout looks like it needs to be completely re-done. Dirt and dust sticks to the grout, the grout is patchy and it appears that some of the grout product has lifted off. I note, the silicone used was just an off the shelf product from Bunnings; [name removed] told me what the product & colour was & I purchased a tube for him when he re-did the work. Their brochure spruiks anti-mould treatment and states their product makes cleaning easier. I strongly disagree with both statements. I have only used a microfibre cloth and their cleaner on the grout. I feel totally ripped off, these areas are harder to clean than prior to the GroutPro treatment and I will never recommend this business to anyone. Is there a problem with their product &/or their training of the franchisees, &/or their quality control &/or their management?? I would suggest there are problems in all of these areas!!
organised a time and day for someone to come out. Got phone call confirmation Sat morning. No show that afternoon and no contact made to me to explain why. Waited around all weekend for someone to come. No one has offered and explanation as to why no one showed up. No email back. No phone call to apologise. Will never recommend this company. very poor customer service and communication
Nick was excellent
Just want to say a big thanks to Nick from Groutpro Canberra. Our shower looked old and run down and Nick worked his magic and made look like new.
After discovering there was tree roots coming from behind the tiles, Nick went over and above to help me solve the issue. Ill efficiently use Nick again and have recommended him to a friend.
Rob from Groutpro has done an amazing job in our main bathroom,toilet, laundry and ensuite.His attention to detail was his best trait. Nothing was too much trouble , he easily swapped a couple of chipped tiles, regrouted where appropriate and colour matched our grout . He is so neat using silicone and our tiles are so clean he was on time and efficient and trustworthy .
GroutPro - Exactly as advertised!
We have had two bathrooms and a toilet area given the GroutPro treatment and we could not be happier with the results. The improvements have turned out even better than we expected and Rob has been great to deal with. Rob has been prompt, professional and great at communicating the process and timeframe for each part of the job. Rob has done a first class job re-grouting and cleaning our bathrooms and I have already recommended his services to our friends.
- Verified customer
Grout clean and Colourseal application
George did an excellent job on our en-suite. Very thorough clean and then touch up with GroutPro products. Looks new! This treatment will add many years of life to our en-suite.
Did not leave any Pro-Kleen cleaning solution however and we are advised to use this. Where can we get some?
Excellent result from Groutpro service once again
Nick has once again done a great job of regrouting two shower recesses for us. He also regrouted the kitchen splash back tiles which brought them back to as new condition. Nick was pleasant to deal with and liaised with Woden Valley Glass for the shower screens installation as we were away at the time.
Nick from Canberra 5 stars
Nick did a regrout of worn and cracked grout in a shower en-suite. He spent most of the day removing the old grout on walls and floor re grouting and silicone in the corners and joins. Nick liased with ACT glass and glazing for the replacement shower screen.
Professional work done well
Avoid! Dodgy franchises!
Do not use groutpro use any other company... the franchisees don't do the work properly... you'll be out of pocket and the head office will provide no assistance when trying to resolve the issue... I'm looking at you [name removed]! Won't even call will only message.. disgraceful! A complete waste of money.. thousands.. STAY AWAY!
Excellent Work done by Nick in Canberra
Nick kindly agreed to undertake grouting and tile cleaning on a long weekend to suit us. His work is meticulous and perfect. If this is GroutPro's standard, firm is highly recommended. Nick is a true professional
Not Happy. It was either the product or the method used to apply the product
2 older people did our job. The woman didn't know how to use the implement designed to apply the product to the grout. and applied the product with her finger. The product is now coming off.
Nick gave me a quote without delay & the job was excellent. My shower looks like new & all the re-sealing has freshened up the bathrooms enormously. Very happy & would highly recommend this service.
Good job undertaken in an efficient and timely manner
Shower re grout undertaken by Mario who keep us informed of arrival times and he was punctual , efficient and tidy. Although not aware of material costs (assumed to be minimal) overall cost was certainly on the high side given that the task took around 5 hours in total. Happy to pay more for a job well done and small discount provided for Seniors.
Amazing job by Nick
Nick was a word of mouth recommendation and we looked no further for our ensuite shower to be resealed. We also needed some calcium marks to be removed from the shower floor. When Nick came to quote the job, he also pointed out that calcium had formed a film on the screens. We use a squeegee on these everyday, they looked ok to me. He cleaned a little patch to demonstrate and I was amazed at the difference! Nick did a great job plus a couple of little extras over and above the quote. He is a genuine person and very thorough. He is coming back to seal the main bathroom shower. No hesitation in recommending GroutPro.
rob donald from Grout pro oxenford
Rob Donald did a grout change in my bathroom. it was a terrible job.he didn't clean the old grout, just put sloppy and thick silicon on top and asked for $539.00. After i questioned the job, he insisted that he took the old grout out. I made him strip the silicon and we saw the old grout still in.he was telling lies after lies. very unprofessional tradesman , asked for cash at the end. i refused, he left an invoice. customers beware- dont use this man. I am sure there are others who respect customers instead off trying to rip them off.
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Questions & Answers
We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them
Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.
Has any one used Robert and Carol as I cant find any reviews
has anyone used Rob from the gold coast as I can't seem to find any reviews.
Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD
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