Reviewer Photos & Videos
Great Result and Great Customer Service
Darren & Meg from GroutPro Werribee were fantastic. From our initial phone call to the quote Meg was great. Then both Meg and Darren completed the job and then some. Their workmanship was great and completed the job on time with no mess. Communication throughout this whole time was great and they looked after my elderly mum with courtesy and were very honest with her.
We would highly recommend them as lovely people and their work. Thank you so so much
Nick from Woden GroutPro was polite , punctual and was very thorough. He gave a quote first. He explained the problems and the solution. The shower tiles and glass are as good as new now. Great job! Highly recommended!
Excellent service from Groutpro Port Macquarie
Mark, from Groutpro Port Macquarie, has done a very good job re-grouting our ensuite and bathroom tiles.
A problem arose with some ensuite floor tiles loosening after the re-grouting, due to factors outside Mark's control, but he came and fixed it all at no extra charge.
I can thoroughly recommend Mark for this work.
Darryl Pocklington from Christchurch NZ
We have used Darryl’s services for 7 years! From tile cleaning (which we get done twice a year) to re grouting and sealing our showers. He has always been professional and delivered excellent workmanship and we will continue to use his expertise in the future.
My house looks like new!
Ben and his wife from GroutPro Tweed Heads did an outstanding job on my tiles and grout. My house is nearly all tiles and was such a hassle to clean after 16 years but Ben worked his magic and WOW, I can not believe the difference he has made to my house, it looks new again. Excellent value for money considering the hard yakka he and his wife put in to the job. They moved furniture, took care not to damage anything and meticulously brought my tiles back to life, all on Christmas Eve ... so proud to show off my house. Ben was such a nice guy; friendly, honest, jovial and most importantly, his expertise.
Highly Recommend GroupPro Werribee
Meg, Darren and Frank from GroupPro Werribee (Mob 0427 219 003) did a fantastic job of cleaning and repairing our floor tiles throughout our entire home. Their attention to detail is really impressive and our tiles have come up sparkly new again! They fixed up all the broken grout and chips, replaced a bathroom tile and even filled in skirting board gaps, just amazing service all round. It's such a relief when you find tradies that do a great job and really go beyond your expectations.
Great service: shower tile re-seal
Nick was reliable and punctual contacting me, conducting the quote and doing the work. He made good recommendations and didn’t try up sell unnecessary products or services. Would use again.
Floor looks so much better!
Nick from GroutPro was professional, communicative, friendly and knowledgable. He responded promptly to my initial enquiry, and was helpful and happy to answer my questions. He did an excellent job of cleaning my (very grubby) floor tile grout, and gave me great advice on how to maintain it. Thanks Nick!
1st Class Service
From initial visit and quote through to completion, Nick provided 1st Class Service.
Knowledgeable, helpful with suggestions, Nick did an excellent job. Very happy. Will be scheduling 2nd bathroom shower for regrouting early in new year.
Shower and kitchen makeover
Nick from GroutPro is very knowledgeable and helpful. He was very reliable and responded quickly to my call. He repaired the grouting and sealing in my shower and repaired the grouting in my kitchen. They both look great and I am very happy with Nick's work.
Megan from GroutPro Werribee was excellent!
After a pretty average bathroom reno, we soon noticed our grout cracking and breaking off and any silicone applied looked rough and dirty. Megan came in, had a look (politely agreeing with out opinion that the quality of work done was pretty poor) and offered a very reasonable quote. She arrived at the date and time she said that she would (already doing better than 60% of tradies out there) and did a great job. We had this work done about 6 months ago and it still look as good as it did when Megan first completed the job. I would recommend her without hesitation.
GroutPro. Terrible, regret ever using them, will never recommend them
I got [name removed]/Grout Pro Glenelg, SA to re-grout my shower walls, bathroom & toilet floor in July 18 using their epoxy grout. It was great to start with but within months I contacted him to advise of mould growing in the silicone & grout in the shower and the coating was lifting off the grout. He inspected it, stated no, that's not good, that something was wrong and arranged to re-do it for me, which he did in March 19 (at a mutually agreed date & no cost to me). This job was less effective than the first. I was then unable to make c...ontact with [name removed], so contacted Head Office a couple of times before the QA Manager got back to me, they then arranged for [name removed]/Grout Pro Semaphore, to inspect the work. He basically told me there was nothing wrong with the product and I just needed to give everything good clean & give the grout a good scrub (which I was told not to do, as set out in their maintenance instructions) and they had no responsibility re mould. He then used a soft bristle brush & microfibre cloth to clean the grout lines by hand - while it looked a bit better, it did not address the patchy look of the grout, or the mould growing in the silicone & grout. [name removed] subsequently contacted me, stating he no longer had the franchise so could not help me and Head Office are not interested. I then sent [name removed] an email requesting his insurance details so I could lodge a claim against his insurance and have never heard back from him. I note, my bathroom/toilet was about 12 years old when I got Grout Pro in, it had very minimal mould and the grout was just looking tired but still structurally good, it just needed a re-fresh. I now have more mould in the silicone & grout in the shower in 9 months than I had in the previous 12 years, and the floor grout looks like it needs to be completely re-done. Dirt and dust sticks to the grout, the grout is patchy and it appears that some of the grout product has lifted off. I note, the silicone used was just an off the shelf product from Bunnings; [name removed] told me what the product & colour was & I purchased a tube for him when he re-did the work. Their brochure spruiks anti-mould treatment and states their product makes cleaning easier. I strongly disagree with both statements. I have only used a microfibre cloth and their cleaner on the grout. I feel totally ripped off, these areas are harder to clean than prior to the GroutPro treatment and I will never recommend this business to anyone. Is there a problem with their product &/or their training of the franchisees, &/or their quality control &/or their management?? I would suggest there are problems in all of these areas!!
organised a time and day for someone to come out. Got phone call confirmation Sat morning. No show that afternoon and no contact made to me to explain why. Waited around all weekend for someone to come. No one has offered and explanation as to why no one showed up. No email back. No phone call to apologise. Will never recommend this company. very poor customer service and communication
Nick was excellent
Just want to say a big thanks to Nick from Groutpro Canberra. Our shower looked old and run down and Nick worked his magic and made look like new.
After discovering there was tree roots coming from behind the tiles, Nick went over and above to help me solve the issue. Ill efficiently use Nick again and have recommended him to a friend.
Rob from Groutpro has done an amazing job in our main bathroom,toilet, laundry and ensuite.His attention to detail was his best trait. Nothing was too much trouble , he easily swapped a couple of chipped tiles, regrouted where appropriate and colour matched our grout . He is so neat using silicone and our tiles are so clean he was on time and efficient and trustworthy .
GroutPro - Exactly as advertised!
We have had two bathrooms and a toilet area given the GroutPro treatment and we could not be happier with the results. The improvements have turned out even better than we expected and Rob has been great to deal with. Rob has been prompt, professional and great at communicating the process and timeframe for each part of the job. Rob has done a first class job re-grouting and cleaning our bathrooms and I have already recommended his services to our friends.
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Questions & Answers
We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them
Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.
Has any one used Robert and Carol as I cant find any reviews
has anyone used Rob from the gold coast as I can't seem to find any reviews.
Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD
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