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GroutPro
4.5 from 231 reviews

Reviews

4.5

231 reviews
5
(195)
4
(9)
3
(3)
2
(6)
1
(18)
  • Customer Service
    4.6 (68)
  • Timeliness
    4.6 (66)
  • Job Satisfaction
    4.6 (64)
  • Rates and Fees
    4.4 (63)
  • Product Quality
    4.6 (59)
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Kim

KimAustralian Capital Territory

Excellent service

published

Nick regrouted the shower/bath area in our old place, and most recently our new place, and both times did a perfect job, beyond expectations. He is professional and prompt to deal with.

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Roman

RomanCanberra 2600, ACT

  • Verified customer

Exceptional service

published

We had an urgent job and Nick went above and beyond to service our needs including working on a Sunday! His workmanship, knowledge of what was needed and quality of work was top class.

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Peter

PeterSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Can be trusted with fragile tile work

published

We had Belinda Lutgenau clean and repair the whole ground floor of our house in Brisbane this week. It was a difficult job - we had old “clinker” terra-cotta cobble tiles with very wide dark colored grout and the surface in some areas was uneven. I wasn’t expecting miracles but I’m pleased to say the result was outstanding. Really happy.

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Excellent service and work.

published

Nick responded same day to our call to GroutPro and inspected our shower. His advice was excellent as was his subsequent work. He did the second shower a week later. We have nothing but praise for him and his work.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Linton,
Thank you greatly for your honest review of the work Nick completed for you. We hope you enjoy your like-new shower!
Cheers,
GroutPro HO

Megan

MeganCanberra 2600, ACT

Brilliant job

published

Nick from grout pro has provided an excellent service to freshen up our bathrooms. High quality finishes by a great professional. Would highly recommend grout pro and will be using nicks service in the future

1 comment
GroutPro
Geoff B.GroutPro

Hi Megan,
Thank you greatly for providing fantastic feedback on the work Nick completed for you! We appreciate your business and hope you enjoy your like-new bathrooms!
Cheers,
GroutPro HO

Shower renovation

published

Our shower cubical was lookung pretty ordinary and water was leaking into the hallway. Nick cae along and cleaned and replaced the grout and now it is as good as new and doesnt leak anymore. Its goid as new. NIck also cleaned up after himself which is rare for tradesmen these says. Very happy wirh the final result.

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2 comments
GroutPro
Geoff B.GroutPro

Hi David,
Thank you for taking the time to leave a great review on the work Nick completed for you. We hope you enjoy your like-new shower!
Cheers, GroutPro HO

David O.
David O.

Thanks heaps for taking an interest in my experience. He did a great job.

susanf

susanfIllawarra, NSW

  • 2 reviews
  • Verified customer

Chris Hall was very professional

published

We employed Chris Hall from Grout Pro Bulli to clean and regrout our 2 bathrooms. He was very pleasant in manner, cleaned up after himself and did a very professional job, so our bathrooms look like new. In fact he did a better job than the original tiler. Highly recommended

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1 comment
GroutPro
Geoff B.GroutPro

Hi Susan,
Thank you greatly for your fantastic recommendation! Chris from GroutPro Bulli is an excellent specialist. We hope you enjoy your like-new bathrooms!
Cheers, GroutPro HO

MICWA

MICWASydney

  • 5 reviews
  • 3 likes

Promised quote never arrived

published

Jalal from Marrickville franchise came out to inspect the job and promised to provide quote. It never arrived despite a chase up text. I got someone else to do the job. Hopeless.

Customer Service
Timeliness
3 comments
GroutPro
Geoff B.GroutPro
MICWA
MICWA

Hi Geoff, there was also no response to a chase up text, so there's really no excuse. I'm sorry, but I don't have any more time to waste on this.

GroutPro
Geoff B.GroutPro
Emily

EmilyCanberra 2600, ACT

Great work

published

Nick arrived on time and got straight to work. Very professional and his work is excellent. Provided tips to help keep his work (and my bathroom) like new. I highly recommend Nick.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Emily,
Thank you for your 5-star review on Nick's workmanship. We appreciate your business!
Cheers, GroutPro HO

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Excellent service

published

Great service. Would highly recommend.
Full shower regrouting looks night and day in appearance after the job.
Nick provided an excellent service. If you're looking for grouting in Canberra, go with GroutPro.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Mitch,
Thank you greatly for your 5-star rating, Nick is an excellent specialist. Enjoy your like-new shower!
Cheers, GroutPro HO

Captivating

Captivating

  • 21 reviews
  • 11 likes

Disappointing and no one will help fix the problems

published

The job was to replace grout in corners and between tiles and shower base with silicone in two showers and ensure the showers wouldn't leak. In one shower, two tiles were cracked while removing grout and we were not told about this. Not all of the grout was removed and a thin veneer of silicone was poorly applied over the top to cover it. In the other shower, the silicone has peeled away after 3 weeks. Can't get a message or call back from the installer and now called head office twice and waiting for complaints to get back to me.

Pictures show what I am talking about.

  • +2
2 comments
GroutPro
Geoff B.GroutPro
Captivating
Captivating

Hi there Geoff. When I first posted this, I hadn't received any correspondence. The post being vetted by product review took a few days to actually be posted publicly. In that time, I was contacted and I appreciate that greatly.

Highly recommend

published

Nick was very professional in both his manner and work. I am very happy with the job he has done to the entry of my home. I can highly recommend his services.

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1 comment
GroutPro
Geoff B.GroutPro

Thank you for taking the time to leave a review, Jane. We appreciate your 5-star rating and hope you enjoy you like-new tiles!
Cheers, GroutPro HO

Fran

FranJerrabomberra 2620, ACT

Sparkling Screens

published

Nick was timely, friendly and a true professional at his trade - 3 bathrooms now with immaculate shower screens, dodgy grouting and silicon by our builder now all fixed. Highly recommend!

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1 comment
GroutPro
Geoff B.GroutPro

Hi Fran,
Thank you greatly for taking the time to leave a fantastic review on the work our GroutPro specialist, Nick completed for you. We hope you enjoy your 3 like-new bathrooms!
Cheers, GroutPro HO

Tamarajane1

Tamarajane1Bruce 2617, ACT

  • 3 reviews
  • 1 like

Old ensuite looks like new

published

Nick worked on three showers, the ensuite was in poor repair and now looks good as new! Very polite, organized and excellent with time & appointments. Can highly recommend Nick and am keeping his number, likely to call him again when needed. Very happy.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Tamara,
Thank you for taking the time to leave a great review on the work Nick completed for you! We hope you enjoy your like-new showers!
Cheers, GroutPro HO

Rhys M.

Rhys M.Canberra 2600, ACT

Could recommend more highly!

published

Second time I’ve used Nick for grouting jobs. Couldn’t recommend more highly. Good pricing, great bloke & awesome work. Even did me a solid by working on a Sunday which was amazing

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1 comment
GroutPro
Geoff B.GroutPro

Hi Rhys, we appreciate your 5-star review! We hope you enjoy your like-new tiles!
Cheers, GroutPro HO

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James

James

  • 3 reviews
  • 1 like

Great Job

published

Nick, was very professional in his approach and the bathroom and laundry regrouting transformed the rooms. I would recommend Nick if you need this type of work done for your wet areas.

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1 comment
GroutPro
Geoff B.GroutPro

Hi James, thank you for taking the time to leave a review on the work that Nick completed for you. We appreciate your business! Cheers, GroutPro HO

Steven P

Steven PGungahlin 2914, ACT

Great quality work with great customer service

published

Nick in Canberra is a leader in the pack. After getting quotes from many people to regrout and clean tiles, Nick stood out from the start with his customer service. It was an easy choice to choose Nick for the work, and he delivered outstanding work, from fixing issues overlooked by others that could’ve led to devastating consequences through to thorough cleaning not missing any corners or tight spots. I highly recommend Nick, you won’t be disappointed.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Steven, thank you greatly for taking the time to leave a review on the work that Nick completed for you. We appreciate your business and hope you enjoy your like-new tiles & grout! Cheers, GroutPro HO

Paul

PaulSouth-Eastern Region, NSW

Great job from Nick

published

We found Nick to be prompt, turning up at appointed time,did an excellent job removing old grout and cleaning up all the dust that ensued .He then did a great grouting job and always with a good sense of humour .Can recommend Nick for your grouting needs.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Paul, thank you for taking the time to leave a review on the work that Nick completed for you. We appreciate your business! Cheers, GroutPro HO

Looks great

published

Nick called and confirmed what time he would arrive and did an excellent job. Everything looks like new again. Nothing like a bathroom with fresh grout and the new silicone smell.

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1 comment
GroutPro
Geoff B.GroutPro

Hi Darren, thank you for taking the time to leave a review on the work that Nick completed for you. We appreciate your business! Cheers, GroutPro HO

Rachel

RachelCanberra 2600, ACT

Nick is a Pro!

published

Hard working. Attention to detail.
What a great work ethic. Will definitely recommend and get him back! Never usually write reviews but his work was worth it. You won’t be disappointed

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1 comment
GroutPro
Geoff B.GroutPro

Hi Rachel, thank you for taking the time to leave a review on the work that Nick completed for you. We appreciate your business and hope you enjoy your like-new tiles and grout. Cheers, GroutPro HO

Page 1 of 12

Questions & Answers

Allan

Allanasked

Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?

3 answers
GroutPro
Geoff B.GroutPro

Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?

Allan
Allan

Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.

GroutPro
Geoff B.GroutPro

Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.

Angel2

Angel2asked

Hi, we're living in Brisbane and would like to know if anyone has used: Mario Ribeiro, GroutPro Albany Creek/Brisbane
as I can't seem to find any reviews.
Thanks, Angie

No answers
Rox

Roxasked

has anyone used Ronan Kavanagh from GroutPro Australia- cant see any reviews for him. thanks

1 answer
GroutPro
Geoff B.GroutPro

Hi Rox, Ronan has only been with us for a couple of months. He has plenty of satisfied customers but no reviews as yet because he's totally focused on doing a great job.

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