??!
1 photo
GroutPro
4.5 from 164 reviews

Reviews

Review distribution

5 star
135
4 star
7
3 star
3
2 star
6
1 star
13

Chris and Tony

Chris and TonyBonython 2905, ACT

Excellent result from Groutpro service once again

published

Nick has once again done a great job of regrouting two shower recesses for us. He also regrouted the kitchen splash back tiles which brought them back to as new condition. Nick was pleasant to deal with and liaised with Woden Valley Glass for the shower screens installation as we were away at the time.


Peter and Kerrie Ann

Peter and Kerrie AnnSouth-Eastern Region, NSW

Nick from Canberra 5 stars

published

Nick did a regrout of worn and cracked grout in a shower en-suite. He spent most of the day removing the old grout on walls and floor re grouting and silicone in the corners and joins. Nick liased with ACT glass and glazing for the replacement shower screen.
Professional work done well

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Peter and Kerrie Ann,
Thank you for your positive review of the work Nick completed for you. We appreciate your business and hope you enjoy your like-new bathroom!
Cheers, GroutPro HO

Tiffany

TiffanyAdelaide

  • 2 reviews

Avoid! Dodgy franchises!

published

Do not use groutpro use any other company... the franchisees don't do the work properly... you'll be out of pocket and the head office will provide no assistance when trying to resolve the issue... I'm looking at you [name removed]! Won't even call will only message.. disgraceful! A complete waste of money.. thousands.. STAY AWAY!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers

Excellent Work done by Nick in Canberra

published

Nick kindly agreed to undertake grouting and tile cleaning on a long weekend to suit us. His work is meticulous and perfect. If this is GroutPro's standard, firm is highly recommended. Nick is a true professional

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
2 comments
GroutPro
Geoff B.GroutPro

Hi Neal,
Thank you for your kind review on Nick's professional manner. We appreciate your business and hope you enjoy the work you had done!
Cheers, GroutPro HO

Neal B.
Neal B.

Nick was perfect in every way


Not Happy. It was either the product or the method used to apply the product

published

2 older people did our job. The woman didn't know how to use the implement designed to apply the product to the grout. and applied the product with her finger. The product is now coming off.

Customer Service
Timeliness
Job Satisfaction
1 comment
GroutPro
Geoff B.GroutPro

Hi Cat, we're sorry to hear that you've had this experience with us. We'd appreciate the opportunity to resolve this for you, so can you please email us on admin@groutpro.com.au with a copy of the invoice and we'll help to sort things out.


Cathy

CathyEvatt 2617, ACT

  • 2 reviews
  • 5 likes

Excellent job

published

Nick gave me a quote without delay & the job was excellent. My shower looks like new & all the re-sealing has freshened up the bathrooms enormously. Very happy & would highly recommend this service.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Cathy,
Thank you for your awesome review of the work Nick completed for you. We appreciate your business and hope you enjoy your like-new bathrooms!
Cheers, GroutPro HO


Peter

PeterSouth East Queensland, QLD

  • 3 reviews

Good job undertaken in an efficient and timely manner

published

Shower re grout undertaken by Mario who keep us informed of arrival times and he was punctual , efficient and tidy. Although not aware of material costs (assumed to be minimal) overall cost was certainly on the high side given that the task took around 5 hours in total. Happy to pay more for a job well done and small discount provided for Seniors.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Peter,
Thank you for the positive review of the work Mario completed for you!
Cheers, GroutPro HO


Caryl

CarylCanberra 2600, ACT

Amazing job by Nick

published

Nick was a word of mouth recommendation and we looked no further for our ensuite shower to be resealed. We also needed some calcium marks to be removed from the shower floor. When Nick came to quote the job, he also pointed out that calcium had formed a film on the screens. We use a squeegee on these everyday, they looked ok to me. He cleaned a little patch to demonstrate and I was amazed at the difference! Nick did a great job plus a couple of little extras over and above the quote. He is a genuine person and very thorough. He is coming back to seal the main bathroom shower. No hesitation in recommending GroutPro.

Customer Service
Job Satisfaction
Product Quality
1 comment
GroutPro
Geoff B.GroutPro

Hi Caryl,
Wow thank you so much for the great review! We appreciate your business and hope you enjoy your like-new bathrooms!
Cheers, GroutPro HO

Tidy job

published

Nick did a great job cleaning the dodgy sand-based grout in my shower and sealing with a good colour match. He was kind and courteous, and I would recommend him.

Customer Service
Timeliness
Rates and Fees
1 comment
GroutPro
Geoff B.GroutPro

Hi Sid,
Thank you very much for this great review on Nicks work. Hope you are enjoying your like-new shower!
Cheers, GroutPro HQ

marek

marekSouth East Queensland, QLD

rob donald from Grout pro oxenford

published

Rob Donald did a grout change in my bathroom. it was a terrible job.he didn't clean the old grout, just put sloppy and thick silicon on top and asked for $539.00. After i questioned the job, he insisted that he took the old grout out. I made him strip the silicon and we saw the old grout still in.he was telling lies after lies. very unprofessional tradesman , asked for cash at the end. i refused, he left an invoice. customers beware- dont use this man. I am sure there are others who respect customers instead off trying to rip them off.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers

Julia

JuliaCurtin 2605, ACT

An extremely satisfied client

published

Nick from Groutpro Woden re-grouted our leaking shower, repaired and cleaned grouting in toilet and ensuite. He was punctual, courteous and consulted while the work progressed. Nick was unstinting of his time and gave attention to detail. I would recommend him strongly.

Rates and Fees
1 comment
GroutPro
Geoff B.GroutPro

Hi Julia,
Wow thank you so much for the great review! We appreciate your business and hope you enjoy your like-new bathrooms!
Cheers, GroutPro HO


Megan

MeganSouth East Queensland, QLD

Waste of money

published

I would never recommend GroutPro. I paid over $1,000(!!!) for my tiles to look exactly the same as they did before (even though I specifically asked for my grout to be colour sealed white) and you can see the attached photos of the shower window ‘clean’ and be the judge for yourself. When I asked for this to be rectified I was advised I needed to take time off work to supervise (aren’t they the experts??) and the days I could get off work were inconvenient for them so they did not want to do it. This is the biggest scam I’ve come across. I could have steam cleaned my floors and got a better outcome than this.

  • +1
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers

Clare M.

Clare M.Braddon 2612, ACT

Highly recommended

published

I highly recommend Nick from GroutPro Canberra. Nick re-grouted and cleaned our shower and redid the seals in our shower and kitchen. The results were excellent and make such a difference. Nick was efficient, tidy and courteous. I would have no doubts in using Nick's services again. A very happy customer.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Clare,
Thank you very much for this great review of the work Nick completed for you. We appreciate your business!
Cheers, GroutPro HO


10/10 would use again!

published

Would absolutely recommend Nick from GroutPro Canberra to anyone! He turned up when he said he would, was very easy to deal with and we are really happy with the end product, it's completely transformed our tired bathroom! Thanks Nick for a great job!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi George,
Thank you for that great review on Nick's work! We hope you are enjoying your like-new bathroom.
Cheers, GroutPro HO

Lyn R.

Lyn R.South East Queensland, QLD

Excellent Work - Looks Brand New

published

I would recommend Mario from GroutPro Albany Creek Queensland. He has given our ensuite bathroom a great makeover. He made recommendations and was very helpful. He is coming back to do our family bathroom as well.

1 comment
GroutPro
Geoff B.GroutPro

Hi Lyn,
Thank you for that great review on Mario's work. We hope you are enjoying your like-new ensuite.
Cheers, GroutPro HO

Mark

MarkGreater Melbourne (Metropolitan), VIC

Excellent work Mick

published

I would highly recommended Mick from GroutPro in the Southern suburbs of Melbourne. His work was excellent and we were delighted with the results. As well as the excellent results on all our tile flooring in the house he also fixed a floor tile in our bathroom and matched the grout very well.
He is friendly and his quote was very competitive.

1 comment
GroutPro
Geoff B.GroutPro

Hi Mark,
Wow thank you so much for the great review! We appreciate your business and hope you enjoy your like-new floor!
Cheers, GroutPro HO


Irene Pano

Irene PanoGreater Melbourne (Inner), VIC

Darren & Meg from GroutPro Werribee are awesome!

published

When we moved into our house the shower wasn't the best. After trying to correct the problem myself, I gave up & started to get quotes to re-grout my ensuite shower. Darren & Meg have left my ensuite looking sparkling & new. They were great to deal with, accurate to their word as to what could be done & have exceeded my expectations. Definitely will be recommending them.

1 comment
GroutPro
Geoff B.GroutPro

Hi Irene,
We are very glad to hear that Meg & Darren have exceeded your expectations! We hope you enjoy your sparkling, new ensuite!
Cheers, GroutPro HO


Great job

published

Nick has done grout and bathroom rejuvenation work for us in the past. We recently had him back for a second time. As was the case previously hIs work was first class. Highly recommend.

1 comment
GroutPro
Geoff B.GroutPro

Thank you for your great review and being a loyal customer, Peter! We appreciate your business and hope you enjoy your like-new bathroom!
Cheers, GroutPro HO


Kate

KateCanberra Central 2601, ACT

  • 3 reviews

Efficient and great communicator

published

Nick has resealed my main bathroom and ensuite shower and also my kitchen. He was efficient, on time, always responded quickly to my phone calls and messages and explained everything in a very easy to understand manner. I would highly recommend.

1 comment
GroutPro
Geoff B.GroutPro

Hi Kate,
Thank you very much for taking the time to leave a great review of the work Nick completed for you! We really appreciate your business and hope you enjoy your refreshed bathroom and kitchen.
Cheers, GroutPro HO


Excellent work

published

Nick did a fantastic job cleaning and re grouting our 1970s bathroom. The bathroom looks as good as new, better than we expected! Nick was friendly and easy to communicate with, I recommend him to anyone wanting to refresh their tiling.

1 comment
GroutPro
Geoff B.GroutPro

Hi Kate,
Wow, what a fantastic review of Nick's work. We hope you enjoy your like-new bathroom!
Cheers, GroutPro HO :)


Page 1 of 9

Questions & Answers

Tee

Teeasked

We will be shortly moving to Bulimba and have just contacted George Nagy. I cannot find any reviews of his work and would be interested in seeing them

1 answer
GroutPro
Geoff B.GroutPro

Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.


NEET

NEETasked

Has any one used Robert and Carol as I cant find any reviews

1 answer
Mark
Mark

No we recently used Mick from Bayside (Aspendale) in Melbourne. I would highly recommend Mick.


Robyn

Robynasked

has anyone used Rob from the gold coast as I can't seem to find any reviews.

2 answers
GroutPro
Geoff B.GroutPro

Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD

Robyn
Robyn

thank you hat makes me feel better.


Get an answer from our members and GroutPro representatives

Details

CategoryHome Renovators

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.