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GroutPro
4.6 from 267 reviews · View Statistics

Reviews

  • Customer Service
    4.7 (101)
  • Timeliness
    4.8 (100)
  • Job Satisfaction
    4.7 (96)
  • Rates and Fees
    4.6 (95)
  • Product Quality
    4.8 (90)
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Jen Gab

Jen GabSydney Surrounds, NSW

Chris from Groutpro is awesome!

published

Chris from groutpro was very easy and professional to deal with, his work was of a very high standard and his rates were also extremely reasonable. I would highly recommend groutpro.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Jen, Thank you greatly for your 5-star review on the work Chris completed for you.
We appreciate your business.
Cheers, GroutPro HO

Peter

PeterSydney, NSW

Professional Job

published

Very professional, on time, and no mess left.
Very happy with the result as he fixed the leak and provided a great finish.
Would highly recommend this company for any bathroom work

Timeliness
Incentivised ReviewNo
1 comment
GroutPro
Geoff B.GroutPro

Hi Peter,
Thank you greatly for your awesome review on our work. We appreciate your business.
Cheers, GroutPro HO

Ben M.

Ben M.Woden 2606, ACT

Really happy with the Service and quality

published

Nick was punctual, friendly and informative. He did a fantastic job across two bathrooms, fixing the grouting after a poor job from a previous service provider. The end result looks fantastic. Would highly recommend Nick to anyone looking for this service.

Customer Service
Timeliness
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Ben,
Thank you greatly for your superb review on the work Nick completed for you. We hope you enjoy your like-new bathrooms. We appreciate your business.
Cheers, GroutPro HO

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Graeme

GraemeCanberra 2600, ACT

Great job on re-grouting

published

Nick re-grouted our walk-in shower recess. We are very happy with the results. Nick took the time to explain the process and products used and also how to maintain the great finish. He was friendly and polite and cleaned up when finished. We would definitely use Nick again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Graeme,
Thank you for your review on the work Nick completed for you! We appreciate your business.
Cheers, GroutPro HO

Chloe

ChloeCanberra 2600, ACT

  • 2 reviews

Very happy

published

We're very happy with the job that Nick from Canberra GroutPro did in replacing the grout in our 2 bathrooms. He was punctual, friendly, helpful and thorough. Unlike previous work we've had done, Nick spent a lot of time removing the old grout and preparing the area before regrouting, and also carefully cleaned up afterwards. We would definitely use Nick's services again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Chloe,
Thank you greatly for taking the time to leave a review on the work Nick completed for you! We appreciate your business and hope you continue to enjoy your like-new bathrooms!
Cheers, GroutPro HO

Happy Shower thanks to Nick!

published

We were super happy with the work done by Nick, our ensuite shower is now looking fresh! He was genuine and careful and cleaned up as we went.
I would happily recommend!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Kate,
Thank you for taking the time to leave a review of the great work Nick completed for you! We appreciate your business.
Cheers,
GroutPro HO

Paul Hill

Paul HillCanberra 2600, ACT

  • 2 reviews
  • Verified customer

Excellent job!

published

Nick from Groutpro in Canberra did at excellent job re-grouting shower tiles, cleaning tiles and resealing tiles in our kitchen. He advised at each stage, did a clean and careful job with excellent results. He went beyond the call of duty and came in on Boxing Day to help us which was greatly appreciated.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Paul,
Thank you greatly for taking the time to leave an awesome review and recommendation for Nick and the work he completed for you. We appreciate your business!
Cheers, GroutPro HO

Cass

CassWatson 2602, ACT

  • 2 reviews

Highly recommended

published

Nick did an amazing job in resealing and regrouting my shower area. It has never looked so good and the shower glass is sparkling (I actually did not think it was possible for the glass to be so clear after it started with so much scum on it). Nick is highly recommended.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Cass,
Thank you for your fantastic recommendation of Nick and his services. We appreciate your business and hope we can help you with any other tile & grout issues in the future! Enjoy your sparkling, like-new shower!
Cheers,
GroutPro HO

Sharan

SharanOxley 2903, ACT

Simply Sensational service and work

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Sharon,
This is an incredible review! We really appreciate your kind words and thank you for taking the time to write this up. Enjoy your like-new, refurbished slate flooring!
Cheers,
GroutPro HO

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tiptop1973

tiptop1973Canberra 2600, ACT

Excellent job done on my ensuite

published

I had my ensuite regrouted today, Nick from Groutpro he did a fantastic job, he took his time, I would highly recommend Groutpro if you need your tiles re-grouted. Thanks

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi there,
Thank you for your great feedback on the work Nick completed for you! We appreciate it.
Cheers, GroutPro HO

Great job

published

Nick regrouted our over twenty year old shower recess today and it now looks like new. We are very pleased with his efficient and professional approach. Highly recommend Nick’s work.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Ros and Bruce,
Thank you for your great recommendation of Nick and his workmanship. We appreciate your business, enjoy your like-new shower!
Cheers, GroutPro HO

Darlene

DarleneCanberra Central 2602, ACT

Great service, good outcome

published

Nick regrouted our shower. He showed up when he said he would, was respectful and courteous and has a good sense of humour. He did a fabulous job and cleaned up at the end. I can't recommend him highly enough.

Incentivised ReviewNo
1 comment
GroutPro
Geoff B.GroutPro

Hi Darlene,
Thank you for taking the time to recommend Nick and his workmanship. We appreciate your business!
Cheers, GroutPro HO

Simon

SimonCanberra 2600, ACT

Great grouting and bathroom makeover

published

Highly recommend Nick in Canberra. He was professional, thorough and easy to deal with. Nick obviously takes great pride in his work and spent hours to get the best possible finish. A worthwhile investment and very happy with the results.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Simon,
Thank you for your awesome recommendation of Nick! We appreciate your business.
Cheers, GroutPro HO

Stephen

StephenCurtin 2605, ACT

Great Re-grouting job

published

Nick was friendly and reliable, and did an excellent job of re-grouting and replacing old silicon in our ten year old bathroom. He also matched the grout colour perfectly. Highly recommended Canberra service.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Stephen, thank you greatly for taking the time to leave a 5-star review of the awesome work Nick completed for you. We appreciate your business.
Cheers, GroutPro HO

Mandy

MandyCanberra 2600, ACT

  • Verified customer

Best tiler in Canberra

published

Flawless work by NICK FROM THE CANBERRA BRANCH. If you are looking to restore or regrout your bathroom, I highly recommend Nick. He re-grouted the shower walls and floor and used silicone in the corners. His work is thorough and far superior than other franchises I've used in the past. Thank you, my 21 year old shower looks new again.

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Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Mandy,
Wow! Thank you for your awesome feedback - we really appreciate it! We hope you continue to enjoy your like-new shower for another 20 years (although we recommend upkeeping it every couple of years with GroutPro)!
Cheers, GroutPro HO

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Melissa D.

Melissa D.Sydney, NSW

Bathroom looks amazing!

published

Chris from the Bulli/Wollongong branch restored our bathroom grout and it now looks amazing! He had to remove all the existing floor grout which was crumbling away and did so quickly and taking care not to damage any of the tiling. We chose a grey epoxy which is really easy to clean. Will definitely be getting him back when we renovate our other bathroom.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
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1 comment
GroutPro
Geoff B.GroutPro

Hi Melissa,
Thanks for leaving an awesome review on the work GroutPro Bulli completed for you. We appreciate your business and hope you enjoy your restored bathroom!
Cheers, GroutPro HO

Terry Walker

Terry WalkerCanberra Central 2602, ACT

  • 2 reviews
  • 1 like

Professional service and quality work

published

We engaged Nick to re-grout the tiles in our main bathroom. He provided a totally professional service including timeliness, courtesy and communication. Was very happy with the quality of his work and the agreed price. He also left the bathroom as clean as when he started. Would not hesitate to recommend NIck to others.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Terry,
Thank you for taking the time to leave a great review on the work completed by Nick. We hope you enjoy your like new bathroom!
Cheers, GroutPro HO

  • Verified customer

Very happy customer

published

Nick was great from start to finish. Always punctual, was a great communicator and explained everything that needed to be done, also explained what didn’t need to be done. Very well priced and I am very happy with the end result. Highly recommend.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hello Cassandra, thank you for leaving a 5-star review of the work Nick completed for you. We appreciate your business.
Cheers, GroutPro HO

Much easier and cheaper than re-tiling

published

Nick did a great job re-grouting our showers in both bathrooms and resealing. He knew alot about how to keep showers clean and mould free. He arrived on time and did exactly what was quoted and in the time frame he said it would take. Only downside was just a bit of clean up to be done after each job and some marks left on our toilet seat.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Mark, thank you greatly for leaving a wonderful review on the work completed for you by Nick. We appreciate your business and hope you enjoy your like-new showers!
Cheers, GroutPro HO

Bruce M.

Bruce M.Gungahlin 2912, ACT

Competent and courteous

published

Nick provided a quote he honoured, completed the job as discussed, provided information about expected performance and the standards of the industry. All in all a great job we will repeat again with Nick with the second bathroom.
Thanks Nick.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
GroutPro
Geoff B.GroutPro

Hi Bruce,
Thank you for leaving a wonderful review of Nick and the work he completed for you. We are delighted to hear that you will be further revamping your other bathroom! Enjoy your like-new bathrooms.
Cheers, GroutPro HO

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Questions & Answers

steve

steveasked

how much does it cost to grout kitchen floor 20 square metres
Thank you

1 answer
GroutPro
Geoff B.GroutPro

Hi Steve, thanks for your question. There's a lot of variables that need to be considered so it's always best for one of our specialists to look at the job. Then a precise quote can be provided. If you go to our website and fill in the request a quote form someone will be in touch.

Carrol

Carrolasked

Could you please tell me how long Karl has been working for you from Nambour. I can not see any reviews on him

4 answers
GroutPro
Geoff B.GroutPro

Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.

Carrol
Carrol

Thank you but he does not have any reviews. I will speak wit Karl when he comes on Wednesday about some of the grouting he has done

Caky
Caky

Well here is his first Bad report. I know it was my fault when they regretted one of the showers but I have photos of how badly it was done so him redo it in another colour which he did. The tile grouting through out our house had to have some grout replaced and it is still falling out. The Bathroom they did was not cleaned properly behind the toilet either. Not Happy with his work

Allan

Allanasked

Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?

3 answers
GroutPro
Geoff B.GroutPro

Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?

Allan
Allan

Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.

GroutPro
Geoff B.GroutPro

Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.

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