Regrout made it look like new.
Nick regrouted both my showers and they look like new again. Thank you for your professionalism, being on time, explaining the process and being reasonably priced. I’d recommend GroutPro to my friends and family.
Nick regrouped my shower and it looks like new. He was friendly, on time and a great person to deal with. Thanks heaps. A fantastic job :-)
Nick has cleaned and re-grouted my bathroom, second bathroom and kitchen. I’m amazed at the re-grouting job - he’s restored my shower, which had been looking very tired. He’s also colour-matched the silicone sealing, improving on the original work. Nick, You did what you quoted, you were on time, diligent and the work is impressive. Thank you!
Just like new!
I no longer grimace when I look at my shower. Nick has transformed it to look like new. It no longer leaks, it looks refreshed and it I smile when I look at the clean white grout and silicone. Nick was extremely efficient and professional. From our first contact to the end of work Nick did what he promised. A quality job, minimal disruption, and great value for money. I love my new shower. Thanks Nick. Great job!
Refreshing grout colouring
Nick was helpful with all aspects of the job. The bathroom looks as new thanks to his attention to detail.
Nick in Canberra is excellent
I have just had my showers done and they look amazing. Many thanks to Nick who did a fantastic job.
Triple AAA+++ service. Fantastic job
Review for Groutpro Port Macquarie.
Our villa was refurbished just prior to our purchasing it and grout dust was left on all the tiles throughout. This grout dust had solidified on the tiles and no matter what we tried we couldn't remove it.
We had multi tradesmen through to look at the problem and none of them could offer an acceptable solution. Then came Mark from Groutpro!! Superman!! He not only removed all the offending residue, it was so bad some areas it had to be done twice to finally remove it. Mark was meticulous in his work and ensured the tiles looked like new at the end of the job.
Altogether a thoroughly lovely man to deal with - even left a bottle of cleaning product to help us to keep the tiles looking good going forward.
Can't recommend Mark highly enough.
Best decision ever!
I was absolutely amazed at the result. I have been living with tiles that I really disliked for over 10 years but the mess of removing them prevented me from doing that. I can't believe they are the same tiles. I had my entrance, kitchen and bathroom done and they look like I have replaced the old tiles. So happy with the result - Hugh was really great and took the time to make sure I was happy with the colour choice. A great job and I would definitely recommend both Hugh and Groutpro. So much more economical than replacing my tiled areas and the result - the same "as new" look. Wonderful.
Bayside grout pro specialist - A+
We engaged mick from grout pro to fix our bathroom. The grout had worn away and we had some concerns with a few tiles! He has fixed everything, applied epoxy grout and we couldn’t be happier with the results! He was also on time and worked around our work schedules!
Very happy clients and would recommend to anyone.
WARNING TO ALL - BIGGEST REGRET!!
ABSOLUTELY DEVASTATED - this was my greatest regret ever! I paid for the service to renew all the grout in my bathroom, to make it look like new again. It NEVER cleaned as agreed, that alone cost ~$450. The overall job looked incomplete, extremely poor quality, and got damage done to one of the bathroom walls! Then after I contacted the man who did the work, he claimed it actually looked good, despite me pointing out to him a number of grout areas ENTIRELY MISSED or poorly applied product and the damage! And to make matter worse, the product washed off in chunks after the first contact with water after 2 days as recommended!! $900 down my bathroom drain! NEVER should have paid the man!
Super clean floors - GroutPro Golden Grove
We hadn't professionally cleaned our tiles since we built our new home.....9 years to be exact. We were recommended to get in touch with our nearest GroutPro. Rod and Brett from GroutPro Golden Grove were very professional right through the process. From the time I contacted Rod , had the quote done and then the tiles cleaned we were extremely impressed with the service. Being a fairly new home Rod and Brett arrived on time, treated our home with respect and took great care whilst cleaning. Our floors look like the day we moved in!! Thanks Rod and Brett! We will definitely recommend yours service.
We paid top dollar for sealing and it has failed
We have tried to sort it it with our Grout Pro person and refuses to return and fix the issue under warranty.
Customer Service Terrible
On the 19/10/18 I spoke to the Grout Pro Call Centre. I was told that a Technician would be in touch very soon. Later that day, I received two text messages, basically telling me my enquiry had been received and that a Specialist in my area, is being located. The final text message the following day was:- Hi Thanks for your enquiry however due to high work load we can't currently service your area. Sorry we can't help you at the moment but we'll get back in touch with you when a specialist becomes available. GroutPro//
Well most of SA must be looking for a GroutPro Specialist, because it’s the 31/10/18 and I have had no further contact from the Company, basically left high and dry. Coincidentally just as I was going to contact similar companies, my husband by chance through his work. Discovered a lady whose husband Nick Grey is a GroutPro Specialist. After contacting Nick, he promptly came to my house the very next day! Courteous, professional and able to help us with our bathroom grout! Surprising considering the text messages from the Company, indicating they had no Technicians available!! Does GroutPro actually want Customers?? This is appalling as I can’t help but wonder how many other customers have gone elsewhere, with such terrible customer service. Disappointing, please explain GroutPro?!!
Nick from your Woden Valley franchise was good enough to fit our ensuite re-grout and shower glass restoration, ensuite and bathroom silicone restoration and tile cleaning for all of our tiled surfaces into his busy week with great results. the 4 star rating is actually an interim rating until we can test the silicone restoration work in the ensuite, but judging from Nick's professional and tireless work ethic I would be surprised if this part is not as well executed as all other aspects of the work carried out and will be happy to amend my rating to 5 stars.
Nick was punctual with his (GroutPro's) initial response and visit to provide his work quote and arrived early on the day arranged for the work to commence. As already mentioned, I was impressed with Nick's professional work ethic, along with his explanations of why (and how) things are done.
Overall, the cleaning of the main entry floor tiles is so good, I avoid entering and exiting the house via the front door for fear of making them dirty and spoiling Nick's hard work! cheers
Great job done quickly
I used Norman Deineko (he is from the Central Coast but covers parts of Northern Sydney) from GroutPro to regrout one shower and resilicone two showers. The quote was not the cheapest, but it was close to it. His work was very thorough and clean and he was prompt and courteous. I asked for a small extra job to be done which he did at no extra cost. I would have no hesitation in giving him the highest recommendation.
Gerald, Normanhurst NSW
Regrouting of showers
Nick was very professional from the first contact. He turned up on time as promised. He has done an amazing job and two very old looking shower recesses look brand new again. I would have no hesitation in recommending Nick from GroutPro.
Care and attention was second to none
I booked Lester from Groutpro to clean mould and reseal shower. He was amazing. Took the time to talk through options and was patient with all my questions. He was fastidious in his work and the result is fantastic. Very happy to recommend him.
All promise no show
Would have to be the worst company I have ever dealt with , have had 2 representative a from this company with each promising to get back.asap.with quote after 3 months I gave up on the first one , so tried again , got someone different and now 4 weeks later after 2 promises to give quote nothing.
How this company stays in business is beyond me , would highly recommend any company but Grout Pro as they have no idea !!
Tile repairs came up really well.
I had a bathroom that had water damage under a couple of tiles. I had waited a few years to get this fixed, as I figured no tiler would be interested in this small job. After my parents used GroutPro Werribee for their bathroom floor tiling repairs (and were very happy with their work), I contacted Darren and Meg. Darren and Meg were professional with their quote, the repair work and communication post repairs. They were very tidy and took care when walking in and out of the house. Darren worked hard to remove and replace a couple of tiles, waterproof the floor, and lay and grout the tiles. It looks great and I am very happy their work. Would recommend them to anyone who needs tiles repaired, grout replaced or cleaned.
The White House
Totally thrilled with the result!!!
Where to start? Our tiled floors (a very large area) have been laid now for 23 years. While they have withstood the trials of family living, lots of partying and a very high visitor rate. Not to mention that we live in a rural residential area to boot - which adds dust, grit and a whole different range of challenges to that of suburbia, so our tiles were looking 'tired' and in some areas 'chipped' due to heavy use over time. The prospect of re tiling (cost) was not within our budget, so we looked for a professional organisation to provide advice, and quote. Nick from GroutPro Canberra assessed our floors and suggested a clean and chip filling would give us the desired result. The end result - totally exceeded our expectations. In fact my husband was circumspect about having the work done.....but this afternoon he is walking around in total disbelief! Our honest opinion is that the floors look as they did when they were first laid......and the chips....well, we know where they were....but now cant see them at all, other than one rather large superficial one that Nick repaired, but couldn't finish until the filling was dry (and he gave us the necessary product to just 'finish it off' after drying). Nick was on time, friendly and even helped to put our furniture back (at his suggestion), which we were very grateful for given our elderly years (late 60/70s). We could not recommend Nick from GroutPro Canberra highly enough! Thanks Nick - we are soooo very happy with your work! We will definitely recommend you to everyone we know who needs tiling work done.
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