Australian Skin Clinics - QLD

I initially went in for a consultation for skin needling. When I went there, they said that they couldn't proceed with the service because I had a keloid scar on my arm. The lady there (Courtney) explained to me with faux sympathy that I couldn't be treated because if I did, keloid scars would form everywhere on my face. I accepted this… Read more

explanation. A couple of weeks afterwards, I decided to go in for laser hair removal. When I called, they refused to book me and insisted that I do a consultation because it was "protocol." I booked in the consultation for the afternoon, and about an hour later, I got a message saying quote "Hi (my name), I have you booked in for a lazor hair removal consultation but I do see that you do Keloid scar. Unfortunately we do not treat if someone does normally Keloid with Laser Hair removal. However, you are more than welcome to still come in tonight to have a talk but we will not be able to provide you with future treatment. Kind regards, Courtney ASC Northlakes." I was very confused and dissapointed that I wouldn't be allowed to get the lazor hair removal done, so I called them and expressed my confusion. The woman ([Name Removed]) was exceptionally rude to me and made me feel like I had no idea what I was talking about and that I was st>pid. She rudely remarked that I could come in and waste my time with the consultation, I promplty refused and asked if there was another reason why they were refusing me service. She began to go on a big, long rant about how important her career is and that they just have very strict protocals. For the record, I do lazor hair removal multiple times a month at another clinic and the incinuation that the lazor treatment would give me keloid scars is completely and utterly ridiculous. This entire ordeal has left me feeling confused, hurt, offended and did I mention confused?

Very professional & pleasant experience – I had my 2nd laser treatment today with Maddie at Australian Skin Clinic at Pacific Fair.. she is always very professional & puts me at ease. I would definitely recommend their treatment. Show details

Best possible service – Caitlyn is amazing, extremely efficient and supportive. I am so pleased to have her as my consultant. Due to her experience she is able to make a client feel so comfortable that it is a breeze.

Great service – Now im using vitaminA,Band C on my skin.Jodie's perscriptiob for skincare has worked wonders. She akways runs on time and somehow keepa me relaxed during mt treatments too. Thank you Show details

Went in and was talked into Lumixa treatment, my face is now left more red than before. have been waiting 2 months nearly for an answer from their third party consultant FB Pathology, and just been given the run around, would not recommend this place Browns Plains. Alot of in house politics too and alot of drama behind the scenees as told to me by an ex employee that only just got fired. Show details

Had botox done for my eyebrows and forehead it seeped into my right eye which caused it to almost close. Have not been able to go out and had to cancel all my outings. I look deformed. I paid $400 to look better and now I am embarrassed to go out looking like this!! So upset and disappointed as well as feeling so uncomfortable as it’s also… Read more

obstructing my vision. I have had this done before on many occasions, never had this result!! I don’t think this is very professional

Beware the Gaslighter – I popped into the The Pines Elanora to give some feedback on my last session performed by the injectable nurse (name withheld) on duty that day. I advised I wasn’t happy with my results from my mid December session and enquired if there was another injectable nurse on staff for my future reference. Being told by one staff member (twice) I must be… Read more

wrong on who my last injectable nurse was, then the same sentiments parroted by another staff member, absolutely astounded me! I felt gaslit, embarrassed for myself & the clients waiting & I felt extremely uncomfortable, & dumbfounded at both employees behaving in this manner.

Looking older than a 100 yo woman – I’m now 59 yo! At age 40 I had flawless skin and was always complimented on how flawless my skin looked, and how I looked young for my age. Then I went to the Australian Skin Climic in Ashmore where I met with Dr Grose! I initially only went in to buy some face cream and was talked into microdermabrasion which was a fairly new procedure at that… Read more

time. Dr Grose said I was a perfect candidate for this procedure. I had a few done over a 12 month period. I think the girls name was Zoe that worked on my face. She said she would remove 10’s of layers of skin from my face. I wasn’t able to go out for usually two weeks as my skin would peel off in sheets over that period. Each time I had it done, I would say to myself that I think Zoe has gone way too deep this time around, as it would peel more and more each time I had it done. My skin would look great each time. Then 5 years on at age 45 my skin took a drastic turn! My face started looking like an Osage orange/kaffir lime with deep imbedded wrinkles, age spots & severe scarring all over! I am now 59yo amd I don’t believe I’ve ever seen a 100 yo person that looks older than me. I lived on the Gold Coast, and at age 50 moved myself to the bush so as not to run into anyone I knew. I haven’t seen my parents now whom are elderly since moving. I’m too embarrassed to see my own parents. I cut myself off from every friend I had. I’m always worried that my parents will die and I won’t be able to attend their funerals. This definitely does not have anything to do with vanity. If you could see my face you would understand what I’m going through. How could the Australian skin Clinic be so negligent! They have totally ruined my life! Makeup makes my face look even worse if that’s even possible! I have a lot of nice clothes that I can no longer wear as they look stupid on with no makeup. I’m totally aware of everyone staring at my face when I go into town for groceries! Even my elderly neighbours have said that no amount of plastic surgery will fix your face. My 30 yo son says I look prehistoric! I think he hit the nail on the head! That’s exactly how my face looks! Prehistoric!!! Would be interesting to know what The Australian Skin Climic has to say about my face now! I’m terrified about going through the rest of my life looking like this and not being able to see family and past friends. I think about everyone all of the time, especially my elderly parents. I’m not in a financial position to see a plastic surgeon so am stuck looking prehistoric! I shock myself every time I look into a mirror or see my face in a reflection. I would never have had these procedures Done had I have known what I would look like 5 years on. My face couldn’t get any worse than what it is right now. After moving to the bush at age 50 I’ve been receiving pensioner discounts from my local IGA store. I obviously haven’t told them otherwise. That would be too embarrassing!

Don’t listen to their advice on anything they are not dermatologists – Went to the Indooroopilly store for a microdermabrasion and they upselled to get me into micro needling. The first session the staff who looked no more then 17 couldn’t get the machine to work so the did microdermabrasion instead, I then went back a second and third time for the micro needling which did what they said in that it leaves your skin… Read more

red like sunburn for 3 days however 1 year later now and I still have to red patches on my cheeks, I had flawless skin before and I’m 44. I merely went in for microdermabrasion for the pimples I have on my chin. They don’t know what they are doing and claim this is a part of the process to get you to buy insanely priced products for the rest of your life. When I complained they took me in the room and interigated me as if I was the one at fault. The manager had to ask one girl to leave and she still gaslit me anyway. This should not be leaving a permanent mark on your skin 1 year later. I’m so distraught they ruined my skin, I used to get compliments all the time for how clear my skin was. The only reason I didn’t ask for money back is they make you sign before the treatment. They make you believe in them and that they are trust worthy so you sign anyway. Don’t trust them!

Rude and unprofessional staff – These people actually don't have a clue what they are doing. I paid $300 for laser hair removal. They said it would take over 60 minutes. Consultation lasted for 25 minutes and they would not refund or re do treatment. I went and spoke to the manager who told us she had been manager for 7 years. She basically told us we are idiots and said "we… Read more

don't want customers like you". We have been in retail all our lives and have 5 shops and i have never come across someone so rude

They Change the Rules – I've been to Elanora Clinic twice for the same proceedure and after buying a package RF of 3 sessions this time, when I was laying down, Technican asked if I'd put on the Numbing cream??? What you have always done this, OH she replied No more, things have changed. SO with the Huge amount one pays for these treatments, we don't get a lousy bit of… Read more

numbing cream anymore, WE HAVE to go buy it and apply it outselves 1/2 hr before treatment at home. How many more TIGHT companies are going to make customers do their job. So when this lot of treatment is finished, I will reaccess if I ever go back again..

Never again injector – Injector made me look like I’d had a stroke. Complained numerous times. Ignored emails for refund due. Still waiting. Stated not covered as service as they couldn’t take it back out! Taking legal action now. Show details

North Lakes – Please DO NOT attend the Northlakes centre. I had vein vascular laser treatment booked for 2 months. I was booked in for treatment not a consult. I got to my treatment appointment and was advised they could no longer go ahead as the rules have changed and they need my doctor to sign an authority. I was laying down waiting for treatment. I… Read more

said why didn't anyone tell me prior to my treatment i would have got what you needed. Oh well it changed in February that's the deal. I asked for my money back as I still had a vein I wanted removed. No sorry we don't give money back for change of mind. I said I haven't changed my mind you changed the requirements. Long story short the rudiest most unprofessional staff. The laser tech should not be in customer service. She was also unwell with the flu, with mask on..I'm not sure she should have been working or the reasoning behind the poor behaviour. STAY CLEAR

Laser doesn’t work – I’ve done so many laser hair removal in the past and always worked. Just need a touch up. I’ve Done5 sessions and still looks like I haven’t done anything!don’t waste your money! Please Show details

Ripped off for confusion with appointment – Got my appointment mixed up was contacted explained that I had a lot going on and made a mistake with my appointment times. Have been going to Ozskin clinics for 20 years since the first clinic in Ashmore and have never been spoken to so rudely by anyone in any of there clinics. Missing the appointment cost me $300. Kaitlin at the indooripilly… Read more

clinic was absolutely disgusting on the phone and very harsh. Having loyalty to this company and spending thousands of dollars with them over all these years of my life meant nothing. Do not make any mistakes with your appointments cause they will literally screw you. Bye Ozskin Clinics. Should’ve listened to my sister so will now be spending my money with Laser Skin Clinics I hear their much better anyway.

Rude manager at Australian Skin Clinics Garden City – Girls doing the facial are decent which is pretty nice. But the microdermabrasion is pretty much useless for active acne. The store recommended microdermabrasion and micro middling for the concern of active acne. After microdermabrasion, the acne is still there. The future micro-needling is potentially damaging the active acne. So from this… Read more

experience, it is obvious the people there are unprofessional and useless for acne problems. Skincare products that are forced to purchase are overpriced, irradiating, and questionable. The manager lady is impatient with customers and potentially misleading.

5 star – 5 star. Every single visit, the techs are Always professional and provide amazing service. The girls are so caring and listen to my skin concerns. Results driven but also relaxing.  Show details ·  1

Fixed – Issue has now been fixed and am happy with the outcome. I go back in a week or so for a reveiw. But was relieved that they took my concerns seriously and called in someone to help. Would not recommend. Show details

Caring and professional – I have been a regular customer at MacArthur Central Brisbane for many years and have found the staff to be very professional and helpful. They know what is best for my skin and age group. Show details ·  1

Best skin clinic by far – Always love visiting ASC North Lakes. The girls are so welcoming, and my clinician is hands down, the best. I wouldn't trust anyone else for my treatments. The results I've Recieved have been nothing short of AMAZING. Show details ·  1

Hyperdome Botox issue – Went to the clinic to have my forehead and crows feet treated. I have three lines on my forehead that needed to be treated that are visible when relaxed. During the procedure I questioned how high the injections points were as they were in my hairline which seemed very high. I was then told this is what need to be treated to relax the certain… Read more

lines on my forehead. I didn't question any further as they should know what they are doing and I left. I rang up a week later as the area I was expecting to be treated was not. I went back in and was told it was a communication issue an I would be charged for more Botox to address the area I originally paid for.

I was told the technical terms of the muscles/area that I mentioned was not the forehead. I would assume if someone comes in for a treatment and explains they need their forehead treated and they have visible stress lines around the area they mentioned, that is what they are talking about. They would not know the technical terms or names of the area and if the client brings up concern during the treatment I would believe as a professional you would listen to the client and address it. This was not done unfortunately and got no result after paying $400. Very dissatisfied and will suggest to family and friends not to go to this clinic.

Staff inconsistency – I have been a regular with Australian skin clinic for over 5 years.. I’m disappointed I’m having to write this but enough is enough. On several occasions I have met with and created a plan for my skin treatment or injectables. I book the next appointment and confirm that same staff member will be doing it. The staff then write this on file. I… Read more

drive the 45 minutes for the next appointment to be told they’ve called in sick. I then reschedule the appointment.. I show up to the next time to find out they’ve now left... like a good hair dresser, you go to that person because you liked the outcome. In the past year and a half I’ve had 2 facial nurses (of course after buying a pack) and 3 injectable nurses leave... I can give you names if you like.. I don’t think I will be going back due to the uncertainty. I’m writing this to say that you need to look after your staff as staff will continue to keep the clients not your lotions and filler.. we can get that elsewhere, people who we have learnt to trust with our faces!

Microneedling Ruined my skin – I went in with flawless skin and had microneedling - if your considering this treatment be careful - my flawless skin now has a texture like an orange and I have scarring on my forehead and around my mouth - this is six days after treatment and following the post treatment process. It was also very painful and uncomfortable for four days - like I… Read more

had very bad sunburn for four days - or my skin had been burnt - I was not expecting that - I was just advised of peeling and tightness. I am so depressed - and just hope my skin heals. They were pushing me to buy more treatments but glad I said no to that - I would never go back to this clinic again - they should have warned me more about the side effects and if I thought I was going to have scarring I would never have done it - what is the point of this?

First time Botox at Carindale and terrific results! – I wanted to get botox at age 52 and decided I didn't like the Nicole Kidman frozen forehead look and explained this to the Clinic nurse . Nothing much happened until around two weeks and noticeable frown lines and also opened up my eyes a bit as well . On my 2nd consultation she topped up the area and I was surprised how quick the procedure was.… Read more ·  1

I went to my mothers place and she was anti botox and she couldn't tell I had it done. I said mum I had botox and she said , well you're looking healthy but I didn't know. Very happy with this and will definitely be coming back.

North lakes store – Very happy with this place. Great service, very friendly and professional staff. Staff are knowledgeable and big in care and safety. Well priced. Will continue to go there for more services. Show details ·  1

North lakes Westfield Clinic - Received third degree burns beware! – Be warned! I received third degree burns at this clinic. They do not have consultant skin specialists and are fully run by technicians who may not understand radio biology to prevent such accidents from happening. After I was badly burnt I was told this is very normal and some clients get hot spots during treatments. I could not believe how… Read more

terrible is this place with such a poor and unsafe attitude towards lasers. To top this I was treated unprofessionally by another staff. Wanted to leave as a result and was asked to sign a waiver saying you basically give this clinic rights to do what ever they want without being held liable. Absolutely disappointing. Not worth risking your skin. Also do not trust the positive reviews entirely. You are essentially forced to write a good review in exchange of a free microdermabrasion. Just pathetic!

Newmarket Clinic Closure without warning – The Clinic at Newmarket has unexpectedly closed without warning. I only received an SMS saying the clinic is closed until further notice 2 weeks ago. I have no received any further communication. It seems they have only been communicating with some clients not everyone which I found disrespectful. There has no been offered for a refund. I have… Read more

paid for 12 treatments and had only had one treatment done. This is absolutely shameful behavior. I am fighting for my money back, as it looks that they are stealing my money.

Newmarket clinic closure – I can’t believe this place just shuts down and their only option for customers is travelling an hour and a half to get any pre-paid procedures on the Gold Coast. This can’t be legal. And why are they closing? Dodgy! Show details

Anti-wrinkle – I bought an anti-wrinkle treatment for 2 areas (forehead and frown lines), paying 288, 75. The procedure was performed on 19/07/19. 15 days after the procedure (near August 5) I returned to the clinic for a review of the procedure and the nurse found that I needed a touch up on the forehead area. I was also going to apply it to the lateral area… Read more

of ​​the eyes. That day I could not perform the procedures because I was not feeling well and the nurse herself said that it was better not to perform the procedure at that time. I asked if I could do it the next day. The nurse informed that she would be on vacation and would only return after 15 days. When she returned to the clinic after her vacation, she had no available time, and I rescheduled the appointment to 9/2. Again that day I could not go to the appointment and made the cancellation because I passed a job interview and began training for the new job. Today, 9/14 I returned to the office to perform brow retouching and lateral eye procedures and was informed by the nurse that I would have to pay more than 550 to redo the entire procedure. I was incredulous with the nurse's indifference and the amount charged, given that the site value for 3 areas is between 449-499. Not to mention that after the procedure I noticed that some lines of expression that did not exist before. Therefore, I advise you not to do this procedure in this clinic, since it lasted less than 2 months and the nurse's care.

Lovely staff and good treatments – I just feel regarding skin products that the less added ingredients that are not any benefit to the skin and which some people may get an irritation from for example perfume or fragrance, should be left out and perhaps a more natural kind of preservative, should there be one, perhaps made from essential oils could be used. I know that the smell… Read more

of a product can be attractive to some people and the reason why they may purchase it, but myself, it is a deterrent and I would prefer no smell at all, or a fragrance that is derived from a more natural source. With many treatments it is necessary to purchase skin products to enhance the treatment.

Great service – Good friendly service at Bulimba store. Wide range of services - and most of the staff are 'people-people' and really care. They are trained to get good results and I have always been happy with the result Show details ·  1

Avoid the clinic in Browns Plains!!!!! – Worst business, service and manager. Rude, arrogant and unprofessional staff. Stay away! Waste of time and money!!!

Great results – Great results - look and feel better for it. Easy experience, happy and polite. Show details