Australian Skin Clinics - VIC

Beware because they’re money grabbers. I felt misled. I purchased a 2x Pro Resurfacing treatment package at a discounted price. When I arrived, I was advised to switch to a retinol peel, which was actually cheaper than what I originally booked. However, they did not inform me that changing treatments would cancel my initial package deal. I assumed… Read more

I would receive a refund since the treatment I received cost less. When I returned for my second session, I was told my two-treatment package was no longer valid and ended up paying even more. This was never clearly explained to me, which felt misleading and unfair.

After the treatment, there was also strong persuasion to purchase another treatment package and additional products. Thankfully, I chose not to sign up for more.

They changed my appointment time a day before. I was understanding and agreed to move the time to earlier appointment. But, when I arrived just five minutes late and I called them to inform them, I was met with a condescending attitude over the phone and upon arrival. However, even after completing my forms, I ended up waiting because the staff member was busy taking her time selling products to another customer.

My friend asked about the birthday special. The response was there was none. When I enquired the following day, there was no apology just a non reply from a surly woman. There was a birthday special, which I paid for. She also mentioned there will be a requirement for a doctor’s clearance before the laser sun spot removal. This will be a National… Read more

requirement. She mentioned there FDA which I mentioned was an American agency. Im other words she didn’t know what she was talking about. If it is requirement by Moonee Ponds clinic- which by the way a staff member mentioned two weeks ago wasn’t a requirement, why not include it in the conditions set out on the webpage? I am unimpressed, I asked for a refund particularly as customer service was poor. I will never go there again and will tell my friend about the shonky service.

My name is Kaniz and I recently had a skin session treatment at Australian Skin Clinics at Woodgrove Shopping Centre. Kat was my technician, and she was absolutely wonderful-friendly, professional and incredibly helpful throughout the entire process.Her warm approach and expertise made me feel completely at ease. I’m extremely satisfied with the… Read more

results and highly recommend their services to anyone seeking quality skincare treatment. Thank you, Kat, and the entire team at Australian Skin Clinicsat Woodgrove Shopping Centre, VIC.

Highly Recommend Geelong! – Have been attending the Geelong clinic and the girls are all so knowledgeable and you can really tell they care about their clients and their jobs! I started my laser treatments 2 years ago and i've had such a great result, i only need to go back every 6-8 months for a touch up. I've since started using their products and skin treatments and my… Read more

acne is starting to clear up. The new clinic is so big and bright and its refreshing going to a clinic where you genuinely feel wanted and heard.

Northland Clinic in Preston. Metro-Melbourne – I've had multiple visits for facial Mesoneedling with Sahar, who is highly skilled, professional, and an absolutely delightful person. A definite asset to ASC. I greatly appreciate the results of her superior knowledge & work. Show details

I visited the Australian Skin Clinics for the first time about three weeks ago, seeking solutions for skin dryness and damage. Following my consultation, I purchased several products from Aesthetics Rx and ULTRACEUTICALS, along with instructions for their use. From the very first application, the Aesthetics Rx Ultimate Serum caused stinging. I… Read more

continued with the rest of the recommended products, but my skin felt even drier. The next day, I called the clinic for advice and was told to apply more moisturiser. Believing my skin might need time to adjust, I continued using the products as directed. Within days, I developed bumps resembling a contact dermatitis–type allergic reaction. I stopped using the products, and my skin improved noticeably within two days. I returned to the clinic to request a refund due to the reaction, but was told this would not be possible. Instead, they said I would need to complete a patch test and provide before-and-after photos for review by corporate. I was also informed that only an exchange—not a refund—would be offered. I am sharing my experience as a caution for others seeking skin relief. The clinic’s refund policy states they do not refund for “change of mind,” but it is important to know they also do not offer refunds for physical allergic reactions. I no longer trust these products and do not wish to try an alternative from the same range—I simply want my money back so I can purchase something more suitable for my skin. It is unreasonable that a customer who experienced a physical allergic reaction must provide such proof to obtain a refund. Under the Australian Consumer Law (consumer.gov.au), if a product causes a major problem—such as being unsafe or unfit for purpose—you are entitled to a remedy, including a refund or replacement. These rights cannot be overridden by store policies, and businesses cannot make misleading demands that add unnecessary barriers to obtaining them.

Teigen Spalding Treatment, Stephanie’s Excuses – My $950 Australian Skin Clinics (Tarneit) Nightmare. On 15 May 2025, I underwent a cosmetic procedure at Australian Skin Clinics which has resulted in an unsatisfactory outcome and a complete lack of resolution from their team. During my consultation with Registered Nurse Teigen Spalding (AHPRA… Read more

registered), I discussed specific aesthetic concerns and was advised to proceed with 0.5 ml of Botox and filler. I originally requested 1 ml, but Teigen assured me that 0.5 ml would be sufficient. I trusted her professional judgment.

Due to unavoidable work commitments, I missed the two week review appointment. I monitored the treated areas closely and noted no visible improvement.

On 10 July 2025 (8 weeks and 1 day post treatment), I returned to the clinic to raise my concerns. My dissatisfaction was dismissed as “unreasonable.” Teigen acknowledged my concerns but passed them to Clinic Manager Stephanie.

Clinic Response Stephanie advised that no corrective action would be taken due to the elapsed time and that no assessment could be conducted because too much time had passed. She claimed the issue might be escalated to senior management and considered a potential product problem, but I was never given any written confirmation or denial from senior management. Instead, Stephanie told me she cannot pass on any such responses, as all correspondence goes directly to her and cannot be escalated elsewhere.

Stephanie admitted there is no formal complaints process, justifying this by saying they operate as a franchise which is unacceptable for a healthcare provider. She further deflected responsibility by suggesting any malpractice would lie with “the drug company.”

Teigen refused to provide my product batch number when requested, a basic transparency measure in medical treatments, and has remained completely silent since the complaint despite being the treating practitioner. This matter is now subject to a formal AHPRA complaint regarding her conduct. Stephanie, who is not a registered health professional, has instead acted as the sole spokesperson, controlling all communication and shielding Teigen from accountability.

There was no mention in any signed documentation that results might be non existent or ineffective. I was told that at just over eight weeks, the Botox could be considered “worn off,” contradicting their own three to six month results claim. If the product only lasts eight weeks, that should have been disclosed before treatment.

I was also offered to have the filler dissolved at my own cost, despite there being nothing to dissolve. Staff even compared Botox results to taking “Panadol,” a dismissive and misleading analogy for an invasive medical procedure involving significant cost and potential risks.

Refund and Delays This treatment took place in May. After multiple dismissed follow up emails and over two months of delays, I finally received a partial refund of $299.76 in August 2025 despite paying $950.56 in total including additional costs. This partial refund is completely unacceptable given the total cost and the complete lack of results.

I am now pursuing the matter through Consumer Affairs and lodging a formal complaint with AHPRA regarding the conduct of Registered Nurse Spalding and the clinic’s handling of my complaint.

I can see that other clients have reported similar experiences and I encourage anyone else affected in past and future to consider collectively pursuing a class action. I am certain I am not the only person who has been a victim of these practices.

I will continue to fight for my full refund and will also work to ensure Australian Skin Clinics changes its policies and complaints processes, and that others are inspired to speak out and seek justice.

In my opinion, Australian Skin Clinics operates with a lack of transparency, accountability, and professionalism. Based on my experience and the many similar complaints I have since found, I strongly recommend looking elsewhere

Lovely staff, first time going to an Australian Skin Clinic and the first time I've had anti-wrinkle treatment pretty much not work. I have just returned to Melbourne, needed a new place for treatment and decided to try ASC and went to the Emporium clinic. The staff are absolutely lovely and I was thrilled I'd given them a go... until, 2 weeks… Read more

later and still plenty of movement in my forehead (already odd as treatment tends to be largely working for me within the first 24 hours and gets even better over the first 2 weeks. I decide it will be ok and that's why my other injectionist used to say 2 weeks, but I've always been lucky for it to work quickly). I am so angry at myself as I should have gone back after 2 weeks to show there was little result. I'm not good at complaining and, sadly, I read reports of counterfeit botox and dysport being found in Melbourne. I couldn't help but wonder if my treatment was 'watered down' or counterfeit. I've never had this before and am pretty upset I spent over $400 for a slight result within 2 weeks and completely worn off by 4 weeks. This has never happened and everything about this experience with ASK was untypical. I wish I'd said something. It's now 6 weeks later and I just feel duped. I'm glad I've had treatment for over 15 years, or I wouldn't have known this isn't typical (mine normally lasts 4- 5months and is active very quickly). I feel like I just made a donation to a dodgy business. In all fairness, if they had questionable products, I don't think the staff or the company know. I just feel so disappointed to read other people saying it didn't work or last long.

I wouldn't go to these big chain and shopping centre providers again. Here I am 6 weeks in with full movement and over $400 less. Uh, it's worse, there's been full movement at 3 weeks, not even 4. It never fully worked, was partially (I mean partially) working within the first two weeks. The lesson learnt here is that I will have the guts to say something. At the end of the day, I know how I react and this was completely ineffective treatment. The nurse was wonderful and she clearly knew what she was doing, so this must be a case of faulty products being supplied/ stocked. I can't praise the actual professionalism and friendliness of the nurse injector more, however, I'm pretty sure she was given counterfeit or dodgy product to use.

Extremely poor, rude customer service. I filled out the online form for a FREE consultation, and I continued to arrange the consult via email. I had to change the appointment twice (given either lots of warning or more than they require), only to be responded back to with rude, capital letter word emails, to CALL them because they apparently don’t… Read more

take appointment requests via email even though they previously had. I emailed back to remind them of this, only to be told because I have changed my appointment time, they now require a deposit (for a free consultation?!). I have decided to take my business elsewhere. Good Customer service these days is non existent. Sorry for wanting you to take 2 min out of your day to reschedule my appointment via email!!

Melbourne Emporium – Melbourne (Emporium) Clinic - Attended for over $1200 in treatment (fillers), There was no change in appearance after filler treatment - waste of money. The clinic refused to fix or top up areas, when they originally offered to do this at initial treatment if unsatisfied. My request to top up was based on my experience with Silk Clinics that… Read more

provided the same product and dosage prior. I got the results I wanted and was hoping for a repeat of that service and treatment from this clinic. Unfortunately for this clinic, my subsequent attendance, the lack of customer service provided around addressing my complaints about no improvement or change (might as well have been water injected) would have determined the potential of $000’s in future treatments. Australian Skin Clinic failed in rectifying the situation to a fair and reasonable outcome, and despite photos clearly indicated no change or improvement following my treatment. I will never return to this clinic again as treatment was not cost effective and poor customer service and follow up service did not exist.

Underwhelming service – Was very disappointed with the outcome at the Mordialloc clinic. Went in for a diamond microdermabrasion and LED therapy. They refused to do the LED bec of a medication I was on, even though I said I've had it before with the medication. However they said we can do it later, but how then bec I will still be on the medication! The dermabrasion… Read more

was very superficial and the extractions promised on the website was not performed saying it was the first time so they won't do it bec there might be pigmentation, although I informed them that I've done it many times before. The website talks about an eye massage with some products, there was no such thing. The nurse just circled her fingers three times round my eyes and I'm guessing that was the eye massage! I've had much better and thorough microdermabrasions done at another clinic for a much lesser price.

Felt like I was being treated by a salesperson than a nurse as all the person wanted to do was sell me their products and other expensive programs plus microneedling instead of concentrating on the service I actually came for. When I informed the nurse that it was underwhelming, they informed me that when I become a regular customer they will look after me better! What on earth!

Underwhelmed – I have never left feeling so deflated. After spending nearly 1400.00 dollars in 3 months I'm back with lines and unfortunately was asked to spend a further 600.00 on filler which I refused to do. Although the customer service has always been good I'm going looking for another clinic. Show details

Avoid this clinic – Had my first laser treatment at this Geelong/Victoria clinic after having laser at another clinic for over 4 years and thought I would try them as the other clinics availability wasn’t the best with my work schedule. The service seemed fine but it went for too long I felt the staff doing the service perhaps wasn’t as experienced as she stated as… Read more

she kept stopping and starting. This clinic had recently been taken over and it was brought to my intention it’s the same management and staff from unique laser which had terrible reviews. After 2 weeks I was told would get a call to make sure the hair was failing out as expected. No call. I had to chase them. After a further 3 days I was finally booked in for the review and again rescheduled to the next day. For context I am very fair with dark hair. I still had 50% of the hair in the treated areas very visible, showed the staff who did the treatment and she was shocked as she expected a better result as I had been having laser for years. There are so many patches left untreated. She spoke to the manager and as it would need going over or a refund issued. I left went home and a text was abruptly sent that no further treatment will be offered without payment. I called and was told there’s nothing can be done and was told to follow up with an email and was given it via text. I went into store where the owner “Sarah” was there I spoke to her, she was rude dismissed the concerns I had. She kept passively aggressive laughing to the point I had to ask is this funny to you? She kept saying after one treatment this is normal - but when you’ve at least 10 treatments and know what to expect this is not normal at all. She didn’t want to look at the areas, stating I know my staff and she is thorough - I have so many untreated areas that look like they haven’t been treated. I wasn’t offered spot treatment for free and I could pay to be treated again even under the 4 week recommended time, I declined and she stated that perhaps this clinic is not me. I asked for a refund as it was through Afterpay and she said I won’t be getting any refund. This place is a scam, they hide behind “science” their settings are low so you don’t get results and have to keep going back. They were recently taken over by this brand. First time laser clients avoid this clinic at all costs and try the other ones in our local area.

I wouldn't call them a scam but they definitely dont care about customers satisfaction – 11 days ago, on 10th March 2024, I purchased a laser hair removal session scheduled for the 4th of April, 2024. At the point of sale, I was informed that a $50 deposit was required, which would be refundable provided any cancellation occurred no less than 48 hours prior to the scheduled session. Trusting in the clinic's policies, I opted to pay… Read more

the full service amount of approximately $230 in advance.

Subsequently, due to unforeseen circumstances necessitating my travel away from Melbourne, I found myself compelled to cancel the appointment on the 21st of March, significantly ahead of the aforementioned 48-hour cancellation deadline. Upon requesting the cancellation, I was initially informed by the clinic's representatives that refunds were not available for changes of mind, contradicting the terms communicated at the time of purchase. Following a discussion, the clinic conceded to retain the $50 deposit but agreed to refund the remainder of the prepayment, resulting in a reimbursement of $177.99 to my bank account.

In addition to unjustly holding onto my payment without providing any services, their behavior towards me was really off-putting and rude. It seemed like they knew I wouldn't be coming back, so they didn't bother being nice, even though I was just calmly asking for what was fair.

Other than this, one of my friends did a skin treatment with them and she is not happy at all with them, she will also leave a review with photos of her skin and detailed explanation of her experience with this clinic.

Professional Crooks – Professional crooks, extremely aggressive marketing techniques of pushing potential clients, try hard to sell them what they don't need and can even be potentially harmful. Extremely money hungry. Promise any promotional "special" price which will last only for today, treatment of a few hundreds dollars will convert into close to $10 000 - real life experience! Absolutely no go place. Show details

bad service – really bad experience and service in epping australian skin clinic.last time i was so delighted, this time super disappointed.. won’t go to epping branch ever again

Extremely poor customer service – Knox store. I purchased a skin treatment online without being asked any questions re: medications, skin colouring, first time treatment. I then went to my appointment (booked by head nurse bust still not asked any questions). Clinician felt I was not suited to the booked treatment and then refused a refund. I discussed with the then store… Read more

manager who apparently spoke with the franchise owner and agreed to me getting a refund. It has been several weeks and still no refund has been issued. I have sent several follow up emails to which I’ve had no reply. Very dissatisfied

DO NOT GO THERE – This is one of the worst skin clinics I have ever been to. I consulted one of the employees for uneven skin tone who recommended a list of skin care products to use, stating that I MUST get their products for treatment. If not, they said they wouldn't proceed with a treatment. I purchased products for AUD 360 and guess what, after 1 week of using… Read more

the products, my face started to get darker. When I called the clinic to enquire about it, the lady on the phone mentioned that the "ultimate serum" should have been used only 3 times a week, but I was told previously to use it twice daily! I was very much disappointed by their service as they do not even provide correct instructions before using the products. I am not even confident that I can trust them for proper treatment. I am not at all going to the clinic again!!!

Poor customer experience – Not worth 1 star -- I've tried to book an appointment at Woodgrove on Sunday still waiting for a call back, also tried Watergardens today still waiting..... Clearly not interested in new clientele. Guess I'll go somewhere else.

Friendly staff & effective laser treatment – Shoutout to Mia from the Emporium branch because she is very friendly, reliable, and thorough with my laser treatments. I bought a 12-pack laser treatment, and my hair growth in the treatment areas has significantly reduced! I’m extremely happy with the outcome, so I’ll be trying the clinic’s facial services next. Show details

one of the worst, i hate – actually at first when i visit i talk one of the staff and she said permanently we remove your beard and i book for 12 session but now i finished my all. now they are saying my skin was different so they cant remove . wth* is this only for business. my beard was same like before no changes till i do 14 treatment omg. so never trust this business. i dont know other i went to south morang.. be careful, if you want to waste your money then try it.

No customer care – I am disappointed about Australian clinic Eastland service. I had to go back home twice because the employees didn’t give the complete information about the process. The first time I left my work and drove more than one hour the girl promised me a voucher to make things better but I never got it. But as a long time customer today was the only time… Read more

I missed an appointment and they refused to listen me. I’m no longer will use this business services.