1,475 reviews
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- <1 week (655)
- 1-2 weeks (112)
- 2-4 weeks (40)
- 1-2 months (15)
- 3+ months (14)
Reviews
Good customer service
I have had mechanical breakdown insurance for about a year and have for the first time needed to use it my air conditioner started making strange noises so I used the online claims hub on AWN website I got a call back and was sent a list of approved repaired near me I rang made an appointment dropped the vehicle off and within a couple of hours got the approval email from AWN authorising the repairs they are covering 80% of the cost but they don’t cover the gas in the air con which is minimal in compared to the whole cost. I am very happy with their response time and seem very easy to deal with I can definately recommend them. Show details · 1First time claimed
My first claim with this policy, pleasant customer service, thorough investigation by insurer to ensure the car had been regularly serviced and was a legitimate issue for insurance. Quick to notify outcome. Show details · 1i booked an appointement and within one day my mechanical issue is resolved
very comfortable to claim the insurance, very happy with service. Show details · 1Fantastic Service
Professional & Quick Service, couldn't be happier with the service received. Show details · 1A+ Service
Fast approval on repairs. Great customer service. Would definitely recommend Show details · 1Excellent
I purchased this product alongside my second hand car. I am so glad I did! When my car started having problems, AWN covered all costs. They were easy to deal with and really friendly. They processed my claim on the same day. I couldn’t ask for any better. Show details · 1Very worthy to get this service
Good experience and discussionsGood efficiency
Nice attitude
Very nice and helpful Show details · 1
Fast and professional
Fast assistance in urgent situation. Claim settled very quickly and professionally! Show details · 1Warranty Surprise
I bought this extended warranty as soon as my car Factory warranty expired back in December 2023, I was worried for the day that I may need to make a claim as I wasn't sure if they would cover any problem with my car, that day came last week when the engine light in my car came up, I took it to dealer, they submitted the claim in my behalf, to my surprise the claim was accepted in 24 hours, I received a call from AWN confirming details then dealer was instructed to proceed with the repairs, I am so glad that I trusted this company with the extended warranty as they has shown proffesionalism from start to finish, I highly recomend AWN to anyone that want peace of mind with a real warranty that mirror your facory warranty. Show details · 1Great service and fantastic support
So far, my experience has been fantastic and very professional. Great people to deal with, their service has been very efficient and a pleasure to deal with the team, from the first call made to sorting out my problems. Show details · 1Good insurance
The insurance policy was good value and easy to set up,I’ve been with it for a year,it takes days to resolve my claim.the roadside assistance is good too Show details · 1Good customer experience
I have spoken to your staff for 2 claims. Millie the main consultant. Excellent and friendly service Show details · 1Outstanding Customer Experience
My most recent claim was initiated promptly and I received via text message the preferred repairer within a very short time period to have the repairer assess what repairs were needed.Even though the repairer initially did not include in the repair quote the cost of the diagnostic test the AWN customer service representative assured me that this is normally covered and arranged a colleague straight away to contact the repairer and have this cost included in the quote.
The acceptance of the claim was also outstandingly fast via email.
Well done Amanda AWN customer service. Show details · 1
Service and repair
Good customer service speedy result thank you excellent service from service team Show details · 1Amazing - responsive
So amazing - and responsiveEasy to deal with prompt to call us - follow up immediately - would give 6 stars - recommend the cover Show details · 1
Questions & Answers
Do Mexican car rentals recognize/accept your collision coverage
Hi Julie, Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North K... Read more
Please confirm this insurance will be accepted and valid by Mexican car rental companies
Europcar
Hi Julie, Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North K... Read more
how often do I have to service my car to avoid breaching this warranty
My warranty is caravan, not car so likely different. Best to check directly with AWN.
Good morning Mary-Ann, Thank you for the enquiry.
So we are able to provide you with the correct advice, could you please inform of the product/ warranty number, or the vehicles registration number, o... Read more
Details
About Australian Warranty Network
Australian Warranty Network (AWN) is a provider of Mechanical Breakdown products. AWN is a wholesale company, so they provide their products and services to their agents who offer them to the public.
They offer the following services:
- Mechanical Breakdown Insurance
- Mechanical Breakdown Warranty
- Protection Insurance
- Roadside Assistance
Points of praise:
- Most reviewers were pleased with the straightforward claims process, with claims being easy to lodge and being resolved quickly.
- They also praised AWN’s professional and prompt customer service and their good, ongoing communication.
- Some reviewers noted that Australian Warranty Network had competitively priced products.
| |||
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Category | Car Insurance | Car Insurance | Car Insurance |
Coverage Type | Mechanical Breakdown / Extended Warranty | ||
Underwriter | Lloyd's | Lloyd's | Lloyd's |
Legal Liability Cover | Not Included | ||
Roadside Assistance | Optional Extra | ||
Reduced or Zero Excess Windscreen Cover | Not Offered | ||
Choice of Repairer | Not Allowed | ||
After Accident Care | |||
Hire Car after an Incident | Included up to $100 per claim where you are more than 400km from your registered residence and the repair will take more than 48 hours | ||
Emergency Transport & Accommodation | Included up to $100 per claim if you are more than 400kms from your registered residence and the repair will take more than 48 hours | ||
Towing Costs | Included up to $100 per claim where your asset is unable to be quickly mechanically repaired or safely driven to an AWN Approved Repairer | ||
Hire Car after a No Fault Accident | Not Applicable | ||
Essential / Emergency Repairs | Not Applicable | ||
Benefits | |||
Pay As You Drive / Fixed Kilometre Discount | Not Applicable | ||
Hire Car after Theft | Not Applicable | ||
Lock and Key Replacement | Not Applicable | ||
Transit Cover | Not Applicable | ||
Trailer & Caravan Cover | Not Applicable | ||
Child Safety Seats and Prams | Not Applicable | ||
New-for-old Car Replacement | Not Applicable | ||
Personal Property Cover | Not Applicable | ||
Uninsured Motorist Benefit | Not Applicable | ||
Accidental Loss or Damage | |||
Malicious Damage / Vandalism | Not Applicable | ||
Fire | Not Applicable | ||
Collision | Not Applicable | ||
Natural Events | Not Applicable | ||
Theft or Attempted Theft | Not Applicable | ||
Discontinuation date | |||
Awards | 2019, 2020, 2021 and 3 more | 2019, 2020, 2021 and 3 more | 2019, 2020, 2021 and 3 more |
Contact info for AWN Insurance (Australian Warranty Network)
Mon | 8:30 am - 5:00 pm |
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Tue | 8:30 am - 5:00 pm |
Wed | 8:30 am - 5:00 pm |
Thu | 8:30 am - 5:00 pm |
Fri | 8:30 am - 5:00 pm |
Sat | Closed |
Sun | Closed |
- ABN: 78075483206
Extra Information
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