2,396 reviews
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AI reviews summary
AWN Insurance (Australian Warranty Network) receives high praise for its efficient claims processing and professional customer service. Users frequently report that claims are approved rapidly, often within hours or on the same day, providing significant financial relief for major mechanical repairs on cars and caravans. The local Australian-based support team is a recurring highlight, noted for being knowledgeable and empathetic during stressful situations.
Pros
Cons
Verdict
AWN Insurance is a highly reliable choice for extended vehicle and caravan warranties, distinguished by its speed of approval and quality of local support. While the claims process is efficient, consumers should carefully review the Product Disclosure Statement (PDS) to understand specific part exclusions and ensure they maintain meticulous service records to guarantee a successful claim.
I recently made a claim for my ute repair and had a smooth experience. The claim process was straightforward, communication was good, and the repairs were completed professionally under warranty. Overall, I'm satisfied with the service provided. Show details · 1
Vehicle has an electrical and potential cooling system issue that has required a lot of diagnostics between multiple mechanics and specialists and is still ongoing due to a complex issue. At all steps within reason they have gone above and beyond to help during a stressful time by replying quickly and fairly throughout the process. Show details · 1
Excellent, prompt service.Very helpful, was wary of using another mechanic besides my usual but they gave me very good options and the work carried out was perfect. Show details · 1
Reviews with attachments
The insurance is awesome...save my pocket for my second-hand car. I found the coolant was consuming too fast and had to add it everyday. Went to autoshop on SAT and said there's a leak on the radiator instead of the problems for coolant reservoir. AWN confirmed cover on MON morning - super efficient and effective. Show details · 1
Victoria Melbourne, I really appreciate for your regarding about my car Show details · 1
Great efficient company that don’t let you down and really understand what we needed as a young family Show details · 1
I purchased the Extra Warranty Cover – Mechanic One for my **Volvo XC60** about 2 years ago, and I’m genuinely glad I made that decision. Recently, my car suddenly started making strange noises and even lost steering power. It was a worrying situation, but calling AWN turned everything around. They asked me for a few documents, and once I… Read more · 1
provided them, the claim was approved quickly based on the policy inclusions**. The whole process was smooth and straightforward.
Before this happened, many of my friends told me that these warranty companies are scams and that claims never get approved. But my experience with AWN proved the complete opposite. They handled my claim **efficiently, professionally, and without any hassle**.
A big thank‑you to Rebecca, who supported me throughout the process. She was extremely patient, calm, and informative. She explained everything clearly and guided me step by step, giving me all the knowledge I needed. Truly outstanding service.
Here’s what stood out: ✔️ Fast claim approval ✔️ Clear communication ✔️ Professional and friendly support ✔️ Easy, stress‑free process ✔️ Reliable coverage even after 2 years
I highly recommend AWN Warranty. They delivered exactly what they promised and provided excellent support when I needed it most
Here I go again ! If you haven’t got this cover get it This is the 3rd time making a claim to help fix a mechanical repair on my Ranger . Each time the process has been so smooth and stress free. The customer service is amazing.if I didn’t have this cover I would be 10k out of pocket. So I’m very happy with this product Show details · 1
Amazing service. I will recommend it to anyone who is looking to buy a car. My car was under 11/2 years and had an incident AWN processed the claim. Show details · 1
I've just had my second claim paid by AWN as a caravan post warranty insurance. I'm super impressed. Communication is prompt and excellent. Each time I email they phone me back and we work through finding the nearest acceptable repairer. They have been happy to reimburse me when I pay the bill - with prior agreement. And every step is taken… Read more · 1
immediately. Service is everything. And BTW the staff are in Australia. The pic is of my loose fridge strapped in the van now properly fastened.
This is the third claim I've made in the space of 6 months (probably wouldn't recommend buying a Jeep Cherokee) with the sum total of repairs this year now toalling $8.5K. I literally got the car back a week ago after having the 4wd PTU replaced and covered by AWN when a cylinder misfire occurred. Given the costs of the repairs to date in such a… Read more · 1
short period of time I was fully expecting some push back, which to be honest I would accepted without too much fuss. Much to my suprise, I received immediate approval for the car to get checked out and within a few hours of getting the diagnosis from my service centre, approval for the full cost of the repair.
For the three claims I've had on a vehicle where parts difficult and costly to get, AWN has been incredible. Super fast with their responses and when I've raised an issue, they're really fast to get things sorted out. I would 100% purchase another warranty through them for future vehicle purchases.
I am writing to express my sincere gratitude for the exceptional service I have consistently received from AWN. This is the third time I have used your services for vehicle coverage over the past 15 years, and each experience has been outstanding. Your staff consistently demonstrates the utmost professionalism and friendliness. I am particularly… Read more · 1
impressed by the efficiency of your claims process; I have always received approval within four hours of submitting my claims. Over the years, you have provided excellent coverage for my SAAB, Volvo, and now my VW.
AWN truly understands the challenges that can arise in life and the importance of a swift and hassle-free resolution when issues occur. Thank you for always providing such reliable and understanding support.
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
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AWN insurance approved to cover cost on a bedroom blind & window , this company is a blessing know that they have your back , I recommend highly to be apart of this amazing company thank you again & again happy days ✔️ Show details · 2
The AC Compressor in our 2019 Santa Fe stopped working. One call to AWN and they set up an appointment with a really fantastic mechanic near me, AJF Motor Repairs, and they had the car inspected within the day to identify the issue. AWN repsonded really soon as well approving the claim partially as refridgerent isn't covered and that's fair as it… Read more · 1
wears down over time. We were booked in pretty quick and the car was only at the mechanic's for half a day and the job was done!
It was about $2300 I didn't have to spend out of pocket! When you buy a $35,000 car the last thing I wanted to think about was spending more cash and with AWN I really didn't have to!
10/10 for simplicity! 10/10 for speed! 10/10 for customer service! 10/10 product!
Should you buy this? Yes!
Thanks so much to the team at AWN, you're gorgeous!
Latest follow-ups
I submitted a claim by email on Sunday, received a phone call the next day, Monday requesting a breakdown of parts and labour which I submitted a few hours later by email and by early afternoon the same day received both a phone call and email… Read more · 1
advising my claim had been partially accepted. The part not accepted was excluded in my contract. I could not be more satisfied with the service.
Follow-up · The excluded parts were expressed clearly in the contract including replacement radiator and other hosing. The RAC WA serviced my vehicle and quoted for the repairs, the amount of the quotes was paid in full.
I sent an email and was responded to within an hour. They called me and explained what is covered and what is not, and advised me to look for a repair shop to check which I did. After receiving the quote, I sent them and was approved promptly. I feel covered in this policy. Show details · 1
Follow-up · The repair was $2100 for replacement of the engine cooling hub fan
I’ve been very pleased by the service and response from AWN insurance in payment for repairs to my vehicle due to mechanical a breakdown. I’m pleased I took out the extended Mechanical Breakdown Insurance when purchasing my car. Their response to my claim has been very quick and the staff very helpful. Thank You Tim Show details · 1
Follow-up · The two major issues I encountered on separate occasions were the alternator and the starter motor. The alternator was replaced by an auto electrician in Seymour on my way to QLD. The starter motor was replaced by a local auto electrician near my home address. I think the costs incurred were paid in total by my AWN extended warranty policy. I’ve been very happy with AWN insurance. Cheer’s Tim
In-depth reviews
Had AWN extended warranty after my new car warranty expired and sure enough, had to make a claim about 5-6 months into the warranty. To make it worse, during the first repair, the repairer found another issue, so had to lodge a second claim while the car was at the repair shop. I thought it was going to a real headache, but AWN were actually… Read more · 1
really good on their end. I called and they actually answered here in Australia and not an offshore call centre. They asked for the relevant details which I got from the repairer and then sent an email confirming approval to proceed. mine was a pretty straightforward warranty issue with a known common issue with my model car, but my experience with AWN I felt was pretty easy and being the first time I had to call them, being able to get through in next to no time is a big plus these days. The first claim took about 2 days to approve as there was a bit of back and forth with the repairer to get the necessary info and the second one was approved next day, so that was a really good turn around too.
I welcomed the offer of having my Mercedes C200 insured with AWN in 2023 for old car warraty, 3 years after the expiry of the original warranty. It is as good as the original factory warranty convering mechanical and electrical isses with the car for another 3 years . The price was very reasonable knowing 1st hand how expensive are the repairs off… Read more · 1
warranty. 6 months into the warranty I had a thermostat problem and the car heated up , the car was towed to Peter Warren Mercedes and the repair was authorised in a timely fashion at a cost of $5000.00 that AWN paid in full. I only had to pay for the coolant. Now 2 and half years into the warranty and my sun roof decided to malfuction. This was different, it took 3 weeks to get approved. I had to follow up the claim myself and be the middle man between AWN and Peter Warren Mercedes until we ticked all the boxes and all queries have been answered and confirmed with photos. At the end of the day I am so lucky to have taken this policy with AWN, as the cost of he sun roof repair will be close to $6000.00.
AWN is truly a worthwhile investment. When I bought my 2009 Nissan Pathfinder as a used car two years ago, I enrolled with AWN, and when the engine head gasket failed recently, costing $4,000 in repairs, AWN quickly covered $2,000. Although there were a few hiccups at the designated repair shop, it was all resolved in the end. I’m especially… Read more · 1
grateful because the head gasket issue is a huge job, but they towed my car from the roadside in Dandenong to my repair shop, and the next day, AWN approved the claim right away. Even though $4,000 is a lot, especially with rising labor costs, AWN made a fast decision and covered half, so the repair shop could fix it promptly. Despite the long Easter holiday delay, it all ended happily. My 2009 Pathfinder, which I bought two years ago, was worth every penny, and I highly recommend AWN if you’re buying a used car. It truly gave me peace of mind, and I got my money’s worth—so if you buy a car from a dealer, I 100% recommend you get AWN for your engine and parts coverage.
Recent reviews
I honestly can't recommend AWN enough! I've now put in two separate claims with them for repairs to my Audi Q5, and both were approved in full. AWN's claim process is easy, approved quickly, with my mechanic being able to undertake the service repair work. The claims team at AWN are also a pleasure to deal with. If you're looking for comprehensive extended mechanical/breakdown warranty cover for your car, look no further than AWN! Show details · 1
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
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Super easy claims process. I had an approved repairer sorted the same day. Fast approval ment I was only without my vehicle for 2 days. Quickly sort the issue with no cost to me. Great service. Show details · 1
The customer service for the claims process was good, but the number of recommended repair shops was insufficient. It would have been better if, after the cost estimation and diagnostics, we were allowed to repair the car at our own trusted mechanic using the insurance-approved budget. However, the insurance policy did not provide the flexibility to get the repairs done elsewhere. Show details
I contacted AWN about repairs needed for my car and they quickly answered all my questions. I provided them with a quote and they reviewed and approved my car's repairs within 24 hours. Everything was easy and smooth, thank you AWN! Show details · 1
They were quick to assist with my enquiry, the mechanic they recommended supported me throughout the whole process. Everything has been managed and delt with in less than a week and the issue was not a quick issue to be fixed. As a woman, it is hard to find a mechinic that does not mansplain things and genuinely wants to help, but that is exactly who AWN got me InTouch with. I am forever grateful and also found my mechanic moving forward. Show details · 1
We were kept in the loop every step of the way throughout the entire process. The staff were friendly, professional and always happy to answer questions. Highly Recommend! Show details · 1
I recently had to make a claim because of “Transmission issues“ through my motor vehicle warranty provider AWN, and I was genuinely impressed with the entire experience. The claims process was straightforward, communication was clear, and the customer service team (claims hub) was professional and helpful from start to finish. It was reassuring… Read more · 1
to know that AWN approved the maximum amount and covered the issue without unnecessary complications or hidden surprises.
Overall, the experience exceeded my expectations, and I would definitely recommend AWN to anyone looking for reliable vehicle protection and excellent customer support.
Made a claim to get my transmission replaced after it failed and due to it being my only mode of transport i became very stressed but that i was calmed and reasured after dealing with the lovely staff. Very professional, clear and concise. I am very greatfull for the assistance provided. Highly reccomend AWN Insurance. Show details · 1
Happy to have extended warranty from the AWN insurance I have expended warranty from past 6 year they are very good and the customer service team are always great helpful The claims always make easy and fast approvals Thanks Best regards Masood Show details · 1
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