I had the policy fraudulently taken out on my name they made a claim in my name and when I first found out about from a email asking me how I found there services? I would not know cos I’ve had nothing to do with these rip off extra warranty company’s. I called up to tell them the situation I was spoken to very rude saying I was stupid since it’s in my name and the car dealership (Westside auto) had claimed under my name for a Ute that we brought from them and was told to go away basically. So if they are OK with fraud it’s a good sign to stay well away.

Suddenly my ute broke down so I called awn and spoke with Jordan, he instructed me on what I had to do and the mechanic made the claim and the same day it was approved!! Very fast service couldn’t be happier! Also made a claim for tow truck reimbursement on Sunday night and got a call Monday morning saying it’s been processed! Overall was a great experiences

My policy is good value. Claim was finalized promptly. Since the purchase of my vehicle in 2019. I was informed by mechanic of my vehicle’s problem after a service check up. I contacted AWN who informed me of the procedure to take. All followed and taken care of.

Buying a second hand vehicle, and not in a great financial position, AWN breakdown insurance was literally my only fall back. My new car broke down 2 months after purchase. The part that broke was covered and repaired with a much more affordable cost to me. It took 2 weeks to repair. Their mechanic was good. I am glad I brought a vehicle with their insurance and didn't buy private.

Vehicle breakdown involving the starter motor was quickly resolved when the vehicle was taken to the garage and repaired by the next day. Made a claim and AWN covered all the costs for new starter motor, labour etc. No fuss. Very happy with this insurance. :-)

I had a 100k service and the mechanic told me that the condenser is leaking.

So I contact AWN and they instructed me to a auto electrical specialist in town for a check up and then claim was made and approved within a day.

AWN handled it very quick and soon it was replaced at a local shop.
Claim was approved in few hours.
No roadside assistance was required

Couldn't be happier with AWN! One email and a quick call same day and my car's being fixed locally. Great customer service and fast reimbursement! Policy has paid for itself.

1/ Very easy to set up and understand.
2/ The claim was process in a timely matter on the same day.
3/ About 4 month purchased with car.
4/ Road assistance was not required.

Excellent service. Couldn't be happier no fuss no problem. The car was towed to the mechanics, repair approved, and car back on the road in less than 24 hours... brilliant!

Honestly amazing, the claim was processed and car was fixed in the same day! It was a life saver as I did not have the funds to fix the issue

I have been with AWN for just over a year and it has been nothing but 5 star.
Both claims were sorted within 1 day and both totalling $1200.
The staff who I dealt with on the phone were courteous, understanding and polite.
My family and I were facing financial hardship through the COV19 and these claims just relieved our stresses.
I have never had a claim accepted over 20 years so to experience this gives me hope and comfort to know there are company’s out there like this who operate.

Thank you AWN from Family of 7

Awn gave aftermarket warrentee on my volkswagen transporter which the wiper ceased working when i needed it.
The policy gave good value and let me use my mechanic to do the repair.The repair was approved in a few hours after i sent the correct paperwork.
I've been with AWN for 7 years

The level of assistance and support received when my car window recently stopped functioning was absolutely exceptional, but must add, every interaction with them over the years has been outstanding.

Policy was only a few weeks old and my brake booster failed, AWN were so easy to deal with and my car was fixed in a few days with brand new part and done by a well known mechanic. Just fantastic I'm so impressed with AWN.

Claim was raised and I was directed to take to approve repairer. Car was fixed by lunchtime the next day, very simple process. Great service from the repair shop as well.

Older costumer service laser was rude and passive aggressive , was told different things by different people for example I took my car to a new mechanic because it was towed there without my choice but because they were not on there chosen provider list awn told me that they don’t have an account set up with them so I had to pay out of my pocket then the next claim I was told that it is possible to pay the company directly in the end which is frustrating and they should of done that to begin with

I would recommend AWN to any customer buying a second hand vehicle. After purchasing a second hand European vehicle it had broken down twice with two different issues within six months which was quite upsetting. The mechanical breakdown department at AWN arranged a mechanic the same day on both occasions to fix the issues which only left me without a car for half a day. On the second occasion, I was 100km from my home town when I was broken down and AWN had me back on the road the same day within a few hours. While living in Regional Queensland it is hard to get service from warranty providers, but I happily recommend AWN simply for peace of mind.

Quick to respond to the claim. The team were able to help me via email and phone. New policy with my new second hand car so far so good. Very happy customer.

Unfortunately various mechanical issues with my second hand Audi RS3 within three months of purchasing it. Fortunately had taken out a comprehensive AWN Warranty and after the inspection, AWN covered all the parts and labour without issue. A great investment with excellent service and can't fault their policies.