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Reviews

  • Value for Money
    4.7 (564)
  • Transparency
    4.7 (534)
  • Customer Service
    4.7 (576)
  • Claim Resolution Time
    • <1 week (384)
    • 1-2 weeks (82)
    • 2-4 weeks (27)
    • 1-2 months (10)
    • 3+ months (11)
  • Claim ApprovedYes (512) · No (6)
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Don't waste your money - they don't cover anything

published

One star is generous considering the absolute waste of money this company is. They advertise that they cover you from expensive repairs from mechanical breakdown, but will deny your claim because the breakdown was caused by a serviceable item failing. What do they actually cover then when EVERY SINGLE component of the powertrain a serviceable item?

Don't give them your money, you won't ever see it again.

  • Value for Money
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James F.
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Cheryl Willison
Cheryl WillisonWide Bay-Burnett, QLD

cant fault AWN insurance

published

my policy was extremely good value as the parts i had replaced weren't cheap and covered fully by my AWN warranty

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Great ,simple ,hassle free cover

published

I got this as a part of my purchase from a dealership. Problems came up 2 days after pick up but awn saved me a lot of hassle

  • Value for Money
  • Insurance TypeComprehensive
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Great service thank you

published

Excellent very happy thank you very much great job thanks

  • Value for Money
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Jim
JimSouth East Queensland, QLD

Perfect

published

The policy was excellent value. The claim was resolved almost immediately. I have been with this company for two weeks. I have not required roadside assistance yet, touch wood. Sydney Curtis.

  • Insurance TypeComprehensive and Compulsory Third Party
  • Plan covers drivers under 25No
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Perfect Service

published

I have been with the insurance company for approximately three years . In this time I have had to make two claims . On both occasions the staff have been professional and made the experience easy for useless . Yes I do believe it is good value .

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Nickolas Vaughan-attard
Nickolas Vaughan-attardWide Bay-Burnett, QLD

I Forgot I Had it, Best, Reliable Customer Service

published

The Policy is transparent and consist to understand, it was quick setting up, the claims were instant, reassuring, I have been with AWN for two years, no roadside assist was needed

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Good service

published

Quick and easy process. I just sent the claim enquiry and got the call and email within an hour and already processed my claims. Thank you AWN team for your support.

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Ash
AshSouth East Queensland, QLD

Must be a great place to work.

published

Imagine working for an insurance company who actually help people and don't gaslight them and actually do what they promise. AWN warranty insurance was applied to a second hand (2010 model) Troop Carrier that within the first month had an issue with the front CV axles. It only took 28 hours from when I contacted AWN after returning it to the dealership for them to have it authorised and the repair done (complete replacement of axles and hub rebuild) and ready for delivery. Amazing. Totally worth whatever it costs and I'll make sure to continue it after my 'free' period runs out. I never leave reviews, but in this case this company deserves to be applauded.

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Best warranty I’ve ever had!

published

Every claim I made through AWN is approved timely since I’ve been with them for two and half years. The coverage is set very clear and the service is excellent!

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Rex
Rex
  • 2 reviews

Great experience!

published

AWN recommended me a great mechanic and they helped me process two claims so far quite smoothly. AWN have been quite helpful over the phone as well and I can certainly recommend them.

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Nikki
NikkiSydney, NSW

AWN ARE THE BEST

published

Highly recommend AWN unbelievable service from lodging claim to out come, 2 days all up they guided me to repairer who was amazing kismet mechanical sanjay took care of it all. AWN you are the best.
Thank you AWN..

  • Customer Service
  • Incentivised Review No
Nikki
Nikki

agreed with others BEST SERVICE..

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Debonn
DebonnGreater Melbourne (Inner), VIC

Awesome service!

published

I am using AWN mechanical breakdown insurance since 6 years for my both BMW and Audi Q7. Couple of times I encountered mechanical issues for my both cars since I took insurance from AWN. Amazingly every time their insurance approval was so quick. I highly recommend this product from my experience for all the cars owners has finished their manufacture warranty, especially those who are using premium cars.

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Alan
AlanSydney, NSW
  • 2 reviews
  • 2 likes

Great customer service, absolutely reliable and fast.

published

They followed up from the moment I asked them a simple question, and they were eager to help and finalize the claim. They updated me throughout the whole process and helped me lodge the claim. I recommend them to everyone 100%.

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Erik Boddeus
Erik BoddeusWanniassa 2903, ACT

Great protection and excellent customer service!!

published

Had to unexpectedly lodge a claim: Call centre provided helpful information in how to lodge claim. Claim was approved on the same day with notification sent immediately. Very friendly service. Haven’t experienced anything better before.

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Questions & Answers

James T
James Tasked
Australian Warranty Network

What cave and cost for a 2010 Mercedes Benz CLC Class CL203 CLC200 Kompressor Coupe at 80,000 Kilometers. Thank you.

1 answer
Australian Warranty Network
Customer SupportAustralian Warranty NetworkSend a private message
brownbaker
brownbakerasked
Australian Warranty Network

Hi AWN, I can't find out from your website if you guys do comprehensive car insurance or is it a part of the mechanical breakdown insurance. I can't find a link to get a quote either on the website, kindly help.

1 answer
Australian Warranty Network
Hosting A.Australian Warranty NetworkSend a private message

Hi Brownbaker,
AWN offer a wide range of products and services, most are listed on our website but we no longer offer comprehensive motor vehicle insurance.
Kind Regards
AWN Customer Service

Wan Yee Tracy H.
Wan Yee Tracy H.asked
Australian Warranty Network

Hi I’m considering to buy a second hand car in shop with 1year AWN warranty .

In the one year period , does it mean if there’s something wrong with car for example the engine break down . I can ask claim for warranty and pay $0 for fixing fee?

And do I need to back to the shop where I bought the car to fix it or any cooperated shop to repair ?

Thank you

1 answer
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Details

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Australian Warranty Network Comprehensive Motor Vehicle Insurance
  • Discontinued
  • Award Winner 2022
  • 2021
  • 2020
  • 2019

Australian Warranty Network Comprehensive Motor Vehicle Insurance

4.7
(181)
CategoryCar InsuranceCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended Warranty
UnderwriterLloyd'sLloyd'sLloyd's
Legal Liability Cover Not Included
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $100 per claim where you are more than 400km from your registered residence and the repair will take more than 48 hours

Emergency Transport & AccommodationIncluded up to $100 per claim if you are more than 400kms from your registered residence and the repair will take more than 48 hours
Towing Costs Included up to $100 per claim where your asset is unable to be quickly mechanically repaired or safely driven to an AWN Approved Repairer
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Applicable

Lock and Key ReplacementNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot Applicable
Child Safety Seats and PramsNot Applicable
New-for-old Car Replacement

Not Applicable

Personal Property CoverNot Applicable
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot Applicable
FireNot Applicable
CollisionNot Applicable
Natural EventsNot Applicable
Theft or Attempted TheftNot Applicable
Discontinuation date
Compare all 3 Australian Warranty Network
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