QBE Car Insurance

Mostly this was easy to follow. We had an issue when it came to pay. Your system did not like the expiry date on either of our visa debit cards. We ended up paying a different way, but thought you should know for any future issues Show details ·  2

Obtaining a quote on line was easy. The quote I received and accepted was way cheaper than all the other quotes I received from other insurance companies. Very impressed. Highly recommended company. Show details ·  1

It is the lowest excess price I could get and one of the best price policy I could get but if you put choice of repairer then it becomes expensive. I do have compulsory third party with QBE and intend to keep it with them. Show details ·  1

The only confusion I had was the payment date of the first installment. The page gave the only option of 'Pay Now' to proceed - today's date 06-05-202 - when I wanted the first payment on the start date of 31-05-2026. Show details ·  1

Worst company to deal with …paid for green slip for my motorcycle and QBE took the payment twice from account . Once I complain they told me that they will refund me my money asap ….5 days after still waiting ..no apologise ..no compensation for their mistake . Just a bunch of crooks …it’s a disgrace especially after I been with them for my 2… Read more

vehicles car and bike for more than 5 years . This rip off companies will never be penalised for the way the carry their business …absolutely disgusting

My experience with QBE Insurance has had a significant impact on my mental health. The claims process was prolonged, unclear, and extremely stressful. Ongoing uncertainty, lack of clear communication, and the way the matter was handled created a level of anxiety that was difficult to manage. What should have been a straightforward process instead… Read more

became an exhausting and emotionally draining experience.

Insurance is something you rely on during already difficult times. Unfortunately, this experience made an already stressful situation much worse.

My vehicle was vandalised and QBE denied a claim by accusing me of misrepresentation….which is not accurate.

I selected No when answering a question about a previous incident ….thinking that it’s based on when the incident occurred, but they have said it’s based on when the incident was finalised (which was several months later and within their 3-year period of disclosure)

Just a typical technicality and company who did not care when I needed the support. And quite frankly has left me feeling hopeless three months later

I’ve had to do two claims in the last 6 months one for a kangaroo and the other for hail. Both claims were handled poorly. My first claim my car left from the repairer still not drivable due to damage that happened at the repairer that Qbe tried to fight me on. Had to go through AFCA whilst waiting for that to be handled my car was damaged by… Read more

hail. 3 months later my car still hasn’t been assessed because the repairer they picked is 5 hours from where I live and Qbe doesn’t want to pay for the tow truck there for my car to be assessed . So after lodging another complaint with AFCA for this claim to get my car assessed I had to send photos of my car so they could assess it and agreed it was a total loss. Yet it seems tho Qbe departments dont communicate with each other because here I am still waiting for this [Content Removed] show to end. Because apparently their assessor didn’t know my car was a total loss . Incompetent unprofessional insurer. Take your money else where the hassle of Qbe isn’t worth the money you save insuring with them!

QBE offered the lowest quote I could find, and are one of the very few insurers that currently insure my particular model EV. The online process was also quick and easy. Show details ·  1

I like I could see the price online without having to give out my personal contact details. I really hate when you fill something out and then they don't tell you the price and get someone to call you and try to upsell. Also and a BIG also. My previous CTP insurance was over $100 more and as a pensioner that's a week's worth of groceries. Thanks QBE Show details ·  1

Very easy to follow and set up. Had all the options for my coverage that I require. This is my first experience with WBE and I will return, possibly moving other insurance policies over. Show details ·  1

Have QBE for CTP on bike and car as well as for COMPREHENSIVE insurance. Very helpful, great pricing, easy to navigate site and always great to deal with. I have been with QBE for many years and highly recommend them. Show details ·  1

QBE Website is so easy to use and understand. The policy inclusions are great that they give you a choice of what you want included and what excess you want. The price was really good too. Show details ·  1

very easy to use and step by step without any hassles. Could see effictive changes with agreed amounts and options like windscreen hire car etc instantly to make an informed decision. Show details ·  1

Unethical handling of vehicle repair claim My experience with QBE Insurance was extremely disappointing and unfair. Their only apparent purpose was to charge for the repair of a vehicle insured by them using false repair quotes and billing for pre-existing damages. I formally challenged these charges and provided clear supporting documentation… Read more

proving that the damages were pre-existing. Despite this, QBE chose to ignore the evidence and proceeded without addressing my claims in a transparent or fair manner.

This behaviour shows a serious lack of integrity, accountability, and proper claims assessment. As a customer, I felt completely unprotected and treated with impunity.

Based on my experience, I cannot recommend QBE Insurance and strongly advise others to be extremely cautious when dealing with their claims and repair processes.

They said they won't send me tow truck and I sould manage that and hire a car myself. Very long time waiting on the phone, no help from the staff, it has been 3 weeks from the accident, they haven't even contacted the repair shop. Terrible insurance. Would never recommend them at all. Super unhappy with their service. Show details

Do NOT insure with this 'company.' You will regret it. My wife's car was stolen, and she was not compensated for it. QBE made a decision that she did not immediately report it to the police. Worse still, I gave my wife my car and I rented a car for 3 months until they made their decision. Worse insurance company in history. Show details

Sth Australia Please DO NOT pick QBE for CTP. They won't look after you, and you will be fighting for everything and get next to nothing. With all my injuries and serious ones too, they offered not even enough to pay for my next surgery or equipment for the future. Please DO NOT let anyone else go through what I did. And others have voiced… Read more

their concern, too.

I will be disabled for life and won't be able to work and live below the poverty line.

QBE should be ashamed of itself. I hope no one you know will be treated this way, etc, or be treated this badly.

After checking with 3 other insurers, I chose QBE because they were better priced and it was very easy to organise the insurance for my new car without phone calls and hassle. Show details ·  1

First ever claim on comp insurance ever,for a minor bump on rear bumper. Processed ok and took car to repairer weeks later as advised. Car came back with a nasty run in paint on the repair PLUS a new 12cm long scratch on boot. Back for repair - now has the scratch + boot requires 30% more effort to close. QBE "final decision" about scratch -more or less we are lying about it ???? CANNOT RECOMMEND TO ANYONE Show details

I have a renewal notice from December 2024 stating my green slip would be $460. The registration on this vehicle was allowed to lapse, when I tried to re-register it in June 2025 I was told it would be $800... a price increase of 75% in less than six months. QBE staff could give me absolutely no indication of why and, to their credit, the person… Read more

I spoke to was terribly apologetic but of course that doesn't help does it? All they could do was say "Yeah that's terrible, I'm really sorry, it might be a price increase or it might be because the rego lapsed but unfortunately this is the price"

Absolutely insane price gouging from a company with a proven track record of disgusting customer service. Six months ago I had 42 vehicles fully insured with QBE and was a $150,000 a year customer - all 42 vehicles plus the 12 new vehicles we purchased in the past six months are now all insured elsewhere.

Steer clear of these price gouging clowns

Twice we've got to qbe as they're so cheap. Twice they've increased our premium quote by @ $400 as we are supposed to have demerit points. We've checked ourselves and we do not. We've obviously gone somewhere else. Show details

Our experience with QBE throughout a recent vehicle claim was frustrating from start to finish. Despite raising a formal complaint, their internal review process felt superficial and failed to address any meaningful shortcomings. At no point was an assessor sent to inspect the vehicle in person — something we consider a basic and necessary step. … Read more

In our view, decisions were driven more by cost-cutting than customer care, raising serious concerns about the quality and integrity of the repair process. While we’ve only been customers for the past couple of years, this experience has left us questioning whether QBE truly prioritises fair claims handling or accountability when things go wrong.

We’ve been so disappointed by the process that we’re now moving our business insurance to another provider. Based on this experience — the worst we’ve had with any insurer in our lives — we strongly recommend others proceed with caution before choosing QBE.

bad insurance company they lied to me i and i had to pay for car repairs . so why pay for full insurance . i was pashed and had car stolen qbe let me down like a lot of other people