QBE Car Insurance

Mostly this was easy to follow. We had an issue when it came to pay. Your system did not like the expiry date on either of our visa debit cards. We ended up paying a different way, but thought you should know for any future issues Show details ·  2

Have QBE for CTP on bike and car as well as for COMPREHENSIVE insurance. Very helpful, great pricing, easy to navigate site and always great to deal with. I have been with QBE for many years and highly recommend them. Show details ·  1

QBE Website is so easy to use and understand. The policy inclusions are great that they give you a choice of what you want included and what excess you want. The price was really good too. Show details ·  1

very easy to use and step by step without any hassles. Could see effictive changes with agreed amounts and options like windscreen hire car etc instantly to make an informed decision. Show details ·  1

I’ve had to do two claims in the last 6 months one for a kangaroo and the other for hail. Both claims were handled poorly. My first claim my car left from the repairer still not drivable due to damage that happened at the repairer that Qbe tried to fight me on. Had to go through AFCA whilst waiting for that to be handled my car was damaged by… Read more

hail. 3 months later my car still hasn’t been assessed because the repairer they picked is 5 hours from where I live and Qbe doesn’t want to pay for the tow truck there for my car to be assessed . So after lodging another complaint with AFCA for this claim to get my car assessed I had to send photos of my car so they could assess it and agreed it was a total loss. Yet it seems tho Qbe departments dont communicate with each other because here I am still waiting for this [Content Removed] show to end. Because apparently their assessor didn’t know my car was a total loss . Incompetent unprofessional insurer. Take your money else where the hassle of Qbe isn’t worth the money you save insuring with them!

Unethical handling of vehicle repair claim My experience with QBE Insurance was extremely disappointing and unfair. Their only apparent purpose was to charge for the repair of a vehicle insured by them using false repair quotes and billing for pre-existing damages. I formally challenged these charges and provided clear supporting documentation… Read more

proving that the damages were pre-existing. Despite this, QBE chose to ignore the evidence and proceeded without addressing my claims in a transparent or fair manner.

This behaviour shows a serious lack of integrity, accountability, and proper claims assessment. As a customer, I felt completely unprotected and treated with impunity.

Based on my experience, I cannot recommend QBE Insurance and strongly advise others to be extremely cautious when dealing with their claims and repair processes.

They said they won't send me tow truck and I sould manage that and hire a car myself. Very long time waiting on the phone, no help from the staff, it has been 3 weeks from the accident, they haven't even contacted the repair shop. Terrible insurance. Would never recommend them at all. Super unhappy with their service. Show details

Do NOT insure with this 'company.' You will regret it. My wife's car was stolen, and she was not compensated for it. QBE made a decision that she did not immediately report it to the police. Worse still, I gave my wife my car and I rented a car for 3 months until they made their decision. Worse insurance company in history. Show details

Sth Australia Please DO NOT pick QBE for CTP. They won't look after you, and you will be fighting for everything and get next to nothing. With all my injuries and serious ones too, they offered not even enough to pay for my next surgery or equipment for the future. Please DO NOT let anyone else go through what I did. And others have voiced… Read more

their concern, too.

I will be disabled for life and won't be able to work and live below the poverty line.

QBE should be ashamed of itself. I hope no one you know will be treated this way, etc, or be treated this badly.

After checking with 3 other insurers, I chose QBE because they were better priced and it was very easy to organise the insurance for my new car without phone calls and hassle. Show details ·  1

First ever claim on comp insurance ever,for a minor bump on rear bumper. Processed ok and took car to repairer weeks later as advised. Car came back with a nasty run in paint on the repair PLUS a new 12cm long scratch on boot. Back for repair - now has the scratch + boot requires 30% more effort to close. QBE "final decision" about scratch -more or less we are lying about it ???? CANNOT RECOMMEND TO ANYONE Show details

I have a renewal notice from December 2024 stating my green slip would be $460. The registration on this vehicle was allowed to lapse, when I tried to re-register it in June 2025 I was told it would be $800... a price increase of 75% in less than six months. QBE staff could give me absolutely no indication of why and, to their credit, the person… Read more

I spoke to was terribly apologetic but of course that doesn't help does it? All they could do was say "Yeah that's terrible, I'm really sorry, it might be a price increase or it might be because the rego lapsed but unfortunately this is the price"

Absolutely insane price gouging from a company with a proven track record of disgusting customer service. Six months ago I had 42 vehicles fully insured with QBE and was a $150,000 a year customer - all 42 vehicles plus the 12 new vehicles we purchased in the past six months are now all insured elsewhere.

Steer clear of these price gouging clowns

Twice we've got to qbe as they're so cheap. Twice they've increased our premium quote by @ $400 as we are supposed to have demerit points. We've checked ourselves and we do not. We've obviously gone somewhere else. Show details

Our experience with QBE throughout a recent vehicle claim was frustrating from start to finish. Despite raising a formal complaint, their internal review process felt superficial and failed to address any meaningful shortcomings. At no point was an assessor sent to inspect the vehicle in person — something we consider a basic and necessary step. … Read more

In our view, decisions were driven more by cost-cutting than customer care, raising serious concerns about the quality and integrity of the repair process. While we’ve only been customers for the past couple of years, this experience has left us questioning whether QBE truly prioritises fair claims handling or accountability when things go wrong.

We’ve been so disappointed by the process that we’re now moving our business insurance to another provider. Based on this experience — the worst we’ve had with any insurer in our lives — we strongly recommend others proceed with caution before choosing QBE.

bad insurance company they lied to me i and i had to pay for car repairs . so why pay for full insurance . i was pashed and had car stolen qbe let me down like a lot of other people

I renewed my CTP for another year but sold the vehicle before the renewal date. After requesting a refund, I was advised to cancel the registration at Service NSW to proceed. I followed these instructions and submitted proof of cancellation, but I was later informed that a refund cannot be issued until the new owner renews the CTP. To make… Read more

matters worse, the supervisor I spoke with on the phone was discourteous, used a rude tone, and made no effort to locate the email I sent with the required documentation.

Read some reviews, QBE are great when you’re spending, try to make a claim and they are not!!! I’m not alone, just have a look. I know this is understandable for insurance companies but doesn't have to be. Unfortunately I’ve made a few claims with a few insurers over the years. QBE is by far the worst, RAC is poor. Allianz has been great, if… Read more

it’s your fault, as expected, you pay excess, Allianz have it sorted/the car at the repair shop within a week or so, where QBE were avoiding responsibilities for more than 3 months, then they wrote it off!!

It’s been a month since our no fault car accident. They moved our car to three different repairers searching for the cheapest quote. It would have cost more in towing than the first quote. It’s been a month and it will be another before our car is estimated to be repaired. We have been juggling cars because we are down one and no offer of a hire car. We insurer 4 cars with them. When it’s time to renew they will have lost us. NEVER AGAIN. Show details

QBE is the worst insurance company. Car got hit, when made a claim saying it's my fault but can't find proof anything that it's my fault. The other party already paid the excess, their insurance never contacted me, never asked anything, only QBE never satisfied with all the documents and statement and photos but QBE still couldn't find any legal… Read more

proofs about my fault after months and months of calling .

No matter what, QBE wanted me to pay the excess fees even though the other driver already paid excess to their insurance.

That's just cars, imagine if it's house or business.

QBE only wants your money but doesn't help you at all.