What customer Sevice?
Tried to do a CTP and switch companies and was easy for them to deduct cash for policy the system error no policy but cash deducted phone and told refund will be credited back but not sure when WHAT A JOKE
Crooks. Avoid. Read ABC investigation August 4 2020
QBE are underwriters for ANZ NAB and several others. Avoid avoid avoid all forms of insurance from QBE and all resellers. Re employment insurance they commit fraud to avoid paying claims. Most likely extend this practice to all branches of insurance.
DO NOT CHOOSE QBE, YOU WILL BE SORRY
Have had nothing but problems with QBE for the last 6 months, QBE have not wanted to help with repairs that were conducted on my car from 2x separate claims, 1 for a rear end accident where another person hit me and then was made to lodge another claim b the repairer for hail damage.
Several emails back and forth, me requesting a assessor to come and assess the car after both repairs had been completed on my car, after 6 months my complaint was submitted to the complaints department, I was told to wait 14 business days for a response after 21 ...
Don't forget that your CTP insurance also covers YOUR injuries if you're the one at fault (or if it's a single-car accident). So if you value your life and health, do not go anywhere near this product. QBE denies, rejects, blocks all treatment if you're injured. They will not even help you for the most basic things. You'll be left with thousands of dollars out of pocket for medical expenses.
Bullies, terrible communication, lost emails, INEPT, a joke
I was involved in a both at fault minor accident in a car park. The woman was abusive, her car was beaten up. I stood in the sun on a Sunday for an hour to try and help her as the plastic bumper had popped off. I got a mechanic to help her. He said she just needed to get her camera senors glued back in "max $200" job. QBE contacted me in November, I provided my written evidence of what happened including photos. 7 months later they say they lost me email and demand I pay $2500 for the damage to her car. Abusive people at recoveries saying I have to provide evidence that I'm not at fault.. Pretty sure the burden of proof is on them. Reported to AFCA who said their conduct was shocking. Don't use them.
you're warned - sometimes very poor customer service
QBE seemed to offer the best value, but after wasting more than 30 minutes with Manila call centre staff who - on this occasion -had almost useless audio quality the first time, better on second call, then seemed to be totally disorganised and unaware of QBE's own procedures - I'm wondering whether its worth paying more for better service from another insurer, as customer service doesn't seem to be a priority for QBE. In my case, a simple windscreen enquiry, but the call centre staff were so inept on this occasion, incapable of even bringing ...up QBE webpage due to slow connection speeds there, putting me onto another staff who contradicted the first (and the contradicted the QBE webpage outlining windscreen procedures) then put me on hold for ten minutes until I gave up. No offence meant to Manila call centre generally, probably this is more part of a wider QBE corporate culture problem. Hopefully other insurers are not quite so bad, perhaps QBE is not always this bad - maybe I just was unlucky in this instance? All I know is that if I don't share this experience with someone it's drive me crazy...........
No Problems so far.
No problems with QBE so far and the cheapest insurance I could find. I got comprehensive insurance. Haven't yet made a claim, but the price during covid was very generous.
Worst company in Australia
This company has to be the absolute worst insurance company in the country. I'm not with them thank God, but I get called by their call centre at least 6 times a day asking for all different names and am fed up.just for this strait harassment tactics I'd hope nothing more then for them to be reported by more and fined the maximum penalty possible, they call all day any times, Sundays, public holidays and has been going on for months.
great customer service
Called up in the early evening. spoke someone on the phone and was very pleased with the customer service. they took my information, heard my problem and came up with a solution in no time at all. I am very happy with the result on the call and was not put on hold at all. I will definitely be using their service again
Never deal with QBE
Made claim in 2019, Now it has been more than 6 months still waiting. Rude customer service, not reliable. Worst car insurance company. Never Never Never Never Never Never use QBE.
Worst experience after car was stolen.
I had my car stolen almost 6 weeks ago and am still waiting for the payout to hit my account after the claim has been finalised and receiving a text from Qbe themselves saying the payment had been put into my account and it would take upto 3 business days to get it. Its now almost a week since then and im still waiting. When i call i get told 3-5 days wait but that's not what the text said. The entire claim has been me chasing them and having to resend the same documents more then 4 times as they say they never received them, if it wasn't fo...r their assessor helping me with letting me send the documents to the claims department via their email address i'd no doubt still be waiting for settlement to happen aswell. Also what insurance company makes you pay out the rest of the policy after a claim when you no longer have the car and wont be able to use the insurance!? I had 4 months left of my policy and paid monthly and they are taking the remainding 4 months out of my settlement figure. Why, they cancel the policy after all so why pay for a service i can no longer use!?
QBE has done themselves a huge disservice to have amateur overseas call centres
I have had several cars insured through QBE for many years and made a claim about 10 years ago and it wasn’t a problem. Now though their call center is ridiculous, a huge wait time ( ok I get it I can understand that) but the I get a lady who barely speaks english, has massive background noise and her own mobile home ringing and can not answer a question. Their online portal does not work and there seams no way to fix it, call center lady said I don’t have a security question but did also not understand my answer. I was again placed on hold and...waited for 12 minutes the next lady couldn’t tell me when my insurance policy was first started which was why I went on the online portal in the first place and placed me on hold again for another 8 minutes. Bad service and what a waste of time. Now I would be scared if anything happens, changing to another company.
Extraordinarily bad. Our claim has been delayed for 6 months for no reason than QBE's inability to contact us. After two hours on hold to various people incapable of helping me, I was told to be polite. Then put on indefinite hold. One wonders why anyone would have these people sweep a sidewalk much less sell insurance.
The price is cheapest i could find. The customer service staff is beyond exceptional and helpful. I am so glad i decided to move from my old insurer to go with them.
- Comprehensive Car Insurance
- Verified customer
Not even a legit insurance!
I made my claim on August 2019 as a man reversed into my motorcycle (covered by comprehensive insurance) and it resulted my bike as a write off.
I covered my bike for $3000, with a premium of around $1,400 (stupidly high, but it was my first insurance ever).
I had to call QBE myself, to get updates, they provided no email or text updates whatsoever. After 100s of calls they settled for $500!!
They took their premium out of my settlement which is normal, then they made me pay the excess of around $100.
They promised to pay my excess back...before 2020 and now they're telling me to call back in February! Bottom line is, go with a well recognised insurance such as NRMA or Allianz- it'll feel good knowing that youre insured but when the time comes to put them to work, they'll do anything to not pay you.
Overseas call centre is pathetic... Seem to be trained with same answers, no call backs, no resolutions!!! Never again..
It has been 4 weeks, since my accident. My car is sitting at the repairer, and still no answers from QBE. Farcical, All i want is an answer so i can move forward. Simple as that. The offshore call centre are a pack of puppets...
Where is my $50 voucher?
Changed over to QBE for the CTP after being tempted by the promise of a $50 voucher. Its been almost six months now and.......nothing. How long does this take? Was it just a scam?
Have QBE with both cars. My car had a deep scratch made a claim got a payout which unfortunately didnt have time to get repaired before another car smashed into the exact same spot and back of my car. Qbe refused to cover claiming the amount given would repair it all. We pay THAT much in insurance and they refuse to cover a second accident that was now my fault. Oh and the other parties insurance should cover it since it was their fault correct? Well they were with QBE too suprise suprise why they wouldnt cover it. Im so ticked off will never recommend and by the looks of all other reviews QBE is a FARCE.
Worst insurance company out there
In an accident I wasnt at fault in, it took 6 weeks to settle it with my car being a total loss.
I called them so many times with them doing nothing for weeks, they kept telling me incorrect information. It wasnt until two weeks in that they actually even moved my car from the tow yard to be assessed.
Customer service are very unhelpful, on hold every time I called and passed around to everyone. They dont document information so no one ever knows where the claim is at.
I recommend no one to ever go with this company, they make even the simplest things a huge hassle.
At a time when the last thing you need is more stress, QBE makes a lot worse.
3 car collision and I am not at fault
Taking me around in circles and not identifying the exact issue. They mentioned they'll call me back regarding claim number: 560129785 but its been 3 months and nothing has been done
Questions & Answers
Have you got call centres back in Australia now?
Hi by mistake i put some number wrong in VIN what should I do
Is it possible to have my 0 (zero) demerit abstract for over 10 yrs from Alberta Canada, acknowledged by QBE for a reduction in insurance for my vehicle registered in NSW, Australia. If anyone knows or a rep from QBE can help with this please contact me at firstname.lastname@example.org
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