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Bank of Sydney

Bank of Sydney

Online, Branches
1.4 from 19 reviews · View Details

Reviews

1.4

19 reviews
5
(1)
4
(0)
3
(1)
2
(1)
1
(16)
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Your Help

Your HelpGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 8 likes

Horrible horrible service

published

Don't get sucked into low interest rates. When you want something done, good luck. For the past three weeks I have been trying to get something done. Sent multiple Secure messages, Numerous calls directly to the branch, numerous calls to their customer service, and numerous calls again to the branch. Everytime they say someone will call me back. Our manager is on annual leave. They have left a message, they will call you urgently. But not one single call. I have sent them at least 5 secure messages via internet banking and not a single reply.
In all honesty, avoid bank of sydney, its just not worth it.

Transparency
Customer Service
TopicGeneral Transactions
James

JamesSydney, NSW

  • 9 reviews
  • 1 like

WARNING: Don't get a Term Deposit with Bank of Sydney

published

TERM DEPOSIT: They will attract you in with a high interest rate, and then when your Term Deposit matures, they will charge you a $35 fee to withdraw your money and also a percentage of the interest earned unless you withdraw before a particular date. They are a deceitful bank that operates for their own benefit and doesn't care about their customers.

CUSTOMER SERVICE: The customer service with Bank of Sydney is absolutely horrendous. The man I spoke to over the phone was disrespectful, showed no empathy for my situation, and rushed me through what I needed to do without explaining.

Transparency
Customer Service
TopicNew Account
Fred

Fred

  • 2 reviews
  • 2 likes

Dont use their term deposit its to much hassle

published

Experienced similar problems as another reviewer when trying to close account and move money that had been in a term deposit back to another bank. Also received an arbitary fine of $35 for not transferring money in the "grace period". Then experienced multiple problems with transferring money being forced to use the Mobile app which kept on locking me out. If the bank transferred the money there would be a further charge of $30. When I asked the call centre supervisor could the bank transfer the money but not charge me because of the hassle she explained she didnt have the authority. I have not experinced these kind of problems with the Commonwealth bank.

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abc

abcMetropolitan Adelaide, SA

  • 2 reviews
  • 4 likes

Don't use them

published

Chose this bank because of competitive rates offered. However layered procedures instigated by the bank without prior notice designed to prevent funds being transferred out upon maturation of term deposits. I would recommend choosing another option

TopicGeneral Transactions
Nick

NickGreater Melbourne (Inner), VIC

Try and set up a term deposit...I dare you!

published

Was driven to them looking for an advantageous interest rate. Their customer instructions are unclear, emails and sms not easily or accurately identify themselves as the bank. You need to switch between interfaces to authenticate and the two transactions you need are days apart. I tried to call 3 times each time the call dropped out. I finally got through only to be asked to leave a message, I have not yet received a call back. I strongly suggest some customer journey mapping is in desperate need here to fix this broken process. I wont be completing my term deposit now as I have no trust in their process.

Transparency
Customer Service
TopicNew Account
Louise

LouiseGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Enter the void

published

I opened an online term deposit because of their great rates, but accidentally deleted the code to access the online account because I didn't realise it was from them. I have spent a week calling them to get this reset (you can not do this online), but have never got through to a person. The phone either hangs up, does not get connected, or rings to voicemail. I have left 2-3 voicemails as requested and never received a callback. I will not use the term deposit account because I cannot trust their service.

Transparency
Customer Service
TopicNew Account

Don't deal with them.

published

They do not communicate with you. Have a maturing term deposit and they write and say to call them to give instructions. I have called repeatedly and been giving the 'leave your number and we'll get back to you'. Two days and three calls so far. Next step will have to be banking ombudsman.

Transparency
Customer Service
TopicGeneral Transactions
InnerCityGirl

InnerCityGirlSydney

  • 3 reviews
  • 1 like

If I could rate them negative I would...

published

A friend who owes me money tried to transfer the money to my Westpac account. The money is still not transferred. That was 2.5 YEARS AGO!!! Absolutely PATHETIC! Now I emailed the bank to ask what's going on, they said they'd respond in 24 he's, well that was 3 weeks ago and no response. This bank should be sued.

Transparency
Customer Service
TopicGeneral Transactions

Very poor customer service

published
Transparency
Customer Service
TopicNew Account
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TeeGox

TeeGoxSydney, NSW

Poor customer service

published

They never answer their phones. Opened a TD, called all week to do transfers and they closed it only to tell me to do the whole application again. There are better banks out therr

Customer Service
TopicNew Account

Worst bank ever

published

Just joined with BoS and have quickly learnt that their service is the worse of any kind I have ever encountered. The 1300 number rarely answers - 95% of the time takes you to a voicemail service so it is near to impossible to get any answers. I don't understand how this business is even functioning.

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions, Loan Application and New Account
A Roy

A RoySydney

  • 5 reviews
  • 11 likes

Worst customer service

published

Very poor customer service. No proper communication between online team and the branch. Very hard to contact and get things done as per your requirement. Very un-Australian service. They must train their staff MORE.

Customer Service
TopicGeneral Transactions
anne a

anne asydney

  • 7 reviews
  • 13 likes

Would like to rate - 100 stars but can’t.

published

Had large amount stolen from my account overseas that bank didn’t pick up on the various fraudulent transactions and now tell me my case is closed cause it’s too hard for them to get information from overseas!!
Wrong person Bank of Sydney to pull this one on!!

TopicGeneral Transactions
TaniaM5S

TaniaM5SSydney

I could write a book about Bank of Sydney's terrible customer service.

published
Mohammad

MohammadGreater Melbourne (Inner), VIC

  • 3 reviews
  • 5 likes

Incompetent, stupid, unhelpful and greedy

published

Do NOT bank with these people unless you like high (rip-off) fees, outdated banking practices, limited customer support on the phone and overall indifference to your needs as a customer. I have lived on 3 different continents and I have honestly never seen or experienced anything like this.

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Hmmmm .....not happy!!!

published

They have just increased my interest rate last week by 0.08 without notifying and only a few months after I refinanced my home loan with them earlier this year. I really hope this will not continue!

Rosemary N

Rosemary NAU

  • 7 reviews
  • 10 likes

This bank should be more upfront about what they are charging customer. Super slow customer service.

published
Neil

NeilSydney, NSW

  • 20 reviews
  • 17 likes

I love this bank

published
Muzzy

MuzzySydney, NSW

  • 3 reviews
  • 1 like

Great interest rate however slow application/settlement process

published

Applied for a home loan in August 2016.
After 12 weeks of paperwork, delays, poor customer service on BOS behalf we finally locked in a settlement date.
Day before I settlement I receive a phone call to state that ID documents need to be presented at their branch. This could not be done since I was on holidays. Delayed for another week.

Loan has now settled and things are looking more positive. Customer service could still do with some improvement. Although the lady who generally answers the calls has done a fantastic job post settlement.

Questions & Answers

Rusman Z.

Rusman Z.asked

Bank of Sydney

Refinancing my housing loan with them. How long before they increase the rate?

1 answer
anne a
anne a

One question.
Why are you with this mob?
They are so unprofessional and have no clue what’s happening with customers cash when questioned about missing funds and I mean thousands of dollars!!
This is my experience with them now.
Considered a while ago to buy couple investments and obtain finance through them bringing all my money over from couple other banks.
I had no clue what a circus this bank is.
Change to ing . Best service. Best bank.

Nazih R.

Nazih R.asked

Bank of Sydney

Why are you closing Merrylands Branch and leaving Parramatta and the City, where parking is impossible. On the other hand, I hate to see Malak leaving Merrylands, as she must be considered a va

1 answer
anne a
anne a

I’m sorry I don’t Know what’s going on with this so called bank but in my opinion they are closing branches as the are becoming very unpopular with Bad handling of the customers queries and money.
If I were you I’d be going elsewhere as I’m going to do. I can go on and on.

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