Improving perhaps, but some way to go.
Contrary to previous reviews, I found their staff to be friendly and easy to talk to in respect of my term deposit. However they seem not to have fixed the telephone service. I could not get through over days of trying. The machine says "There is no one to take your call" and hangs up. If you leave a message, they do not respond to it. You have to communicate via the online message service, to which they did respond promptly. I was able to resolve my problem this way and get my money out, but what about elderly people who rely on phones?
Can get money in. Almost impossible to get it out.
Trying to get a term deposit to mature and get the money out. It's proving almost impossible. Numerous direct messages and phone calls with three different people and still the instructions won't be followed. They always need another call or message. It seems a deliberate attempt to stop the money coming out. I no longer trust them and when I get the money out it will never be going back.
Horrible horrible service
Don't get sucked into low interest rates. When you want something done, good luck. For the past three weeks I have been trying to get something done. Sent multiple Secure messages, Numerous calls directly to the branch, numerous calls to their customer service, and numerous calls again to the branch. Everytime they say someone will call me back. Our manager is on annual leave. They have left a message, they will call you urgently. But not one single call. I have sent them at least 5 secure messages via internet banking and not a single reply.
In all honesty, avoid bank of sydney, its just not worth it.
WARNING: Don't get a Term Deposit with Bank of Sydney
TERM DEPOSIT: They will attract you in with a high interest rate, and then when your Term Deposit matures, they will charge you a $35 fee to withdraw your money and also a percentage of the interest earned unless you withdraw before a particular date. They are a deceitful bank that operates for their own benefit and doesn't care about their customers.
CUSTOMER SERVICE: The customer service with Bank of Sydney is absolutely horrendous. The man I spoke to over the phone was disrespectful, showed no empathy for my situation, and rushed me through what I needed to do without explaining.
Dont use their term deposit its to much hassle
Experienced similar problems as another reviewer when trying to close account and move money that had been in a term deposit back to another bank. Also received an arbitary fine of $35 for not transferring money in the "grace period". Then experienced multiple problems with transferring money being forced to use the Mobile app which kept on locking me out. If the bank transferred the money there would be a further charge of $30. When I asked the call centre supervisor could the bank transfer the money but not charge me because of the hassle she explained she didnt have the authority. I have not experinced these kind of problems with the Commonwealth bank.
Don't use them
Chose this bank because of competitive rates offered. However layered procedures instigated by the bank without prior notice designed to prevent funds being transferred out upon maturation of term deposits. I would recommend choosing another option
Try and set up a term deposit...I dare you!
Was driven to them looking for an advantageous interest rate. Their customer instructions are unclear, emails and sms not easily or accurately identify themselves as the bank. You need to switch between interfaces to authenticate and the two transactions you need are days apart. I tried to call 3 times each time the call dropped out. I finally got through only to be asked to leave a message, I have not yet received a call back. I strongly suggest some customer journey mapping is in desperate need here to fix this broken process. I wont be completing my term deposit now as I have no trust in their process.
Enter the void
I opened an online term deposit because of their great rates, but accidentally deleted the code to access the online account because I didn't realise it was from them. I have spent a week calling them to get this reset (you can not do this online), but have never got through to a person. The phone either hangs up, does not get connected, or rings to voicemail. I have left 2-3 voicemails as requested and never received a callback. I will not use the term deposit account because I cannot trust their service.
Don't deal with them.
They do not communicate with you. Have a maturing term deposit and they write and say to call them to give instructions. I have called repeatedly and been giving the 'leave your number and we'll get back to you'. Two days and three calls so far. Next step will have to be banking ombudsman.
If I could rate them negative I would...
A friend who owes me money tried to transfer the money to my Westpac account. The money is still not transferred. That was 2.5 YEARS AGO!!! Absolutely PATHETIC! Now I emailed the bank to ask what's going on, they said they'd respond in 24 he's, well that was 3 weeks ago and no response. This bank should be sued.
Very poor customer service
I agree with the other reviewers that their customer service is unacceptably poor. They hardly ever answer your call. You only get a voice mail asking you to leave a message and that someone would call you back asap. I must have called about 10 times last week to try to transfer funds from my Everyday Saver to the newly opened Term Deposit account (there is no option to do this online myself), and no one ever called me back. The only time I actually spoke with someone, I was told to send an online message to request the transfer. I have sen...t 3 messages so far and still nothing has happened. I opened this new 3-month term deposit because of a 0.07% higher interest rate than the other banks - really not worth it for the frustration and trouble. I shall never use this bank in the future.
Poor customer service
They never answer their phones. Opened a TD, called all week to do transfers and they closed it only to tell me to do the whole application again. There are better banks out therr
Worst bank ever
Just joined with BoS and have quickly learnt that their service is the worse of any kind I have ever encountered. The 1300 number rarely answers - 95% of the time takes you to a voicemail service so it is near to impossible to get any answers. I don't understand how this business is even functioning.
Worst customer service
Very poor customer service. No proper communication between online team and the branch. Very hard to contact and get things done as per your requirement. Very un-Australian service. They must train their staff MORE.
Would like to rate - 100 stars but can’t.
Had large amount stolen from my account overseas that bank didn’t pick up on the various fraudulent transactions and now tell me my case is closed cause it’s too hard for them to get information from overseas!!
Wrong person Bank of Sydney to pull this one on!!
I could write a book about Bank of Sydney's terrible customer service.
This is just the last bad experience with them : I applied for a term deposit online filling up a form. I submitted it I had a term deposit account opened on the spot but not money in it, and a window opened up saying I would shortly receive an email with instruction to finalize the transaction. After 3 days I was still waiting for their email and the recently opened account was not showing on the screen .I called them, they could see the account and I was told no email I could transfer the funds by myself. The following day I tried and I co...uldn't because the term deposit account was showing on the front screen but not in the transfer section. I called them again and they said i should show up in a branch and ask them to transfer the funds (wasn't it online??) or send them an email giving them instruction to transfer the funds (didn't I already done it on the original application??). Anyway I sent them the email with instruction to transfer fund in the term deposit account...this was yesterday. Today at 4,50 pm I checked online the term deposit account was still there but no funds in, I called them again no answer because it was already 4,53pm (wasn't the operating hrs 9,30 to 5.00 pm ??). 5 minutes later I checked again and the term deposit account online was disappeared . I never experienced something like this and I'm wondering if the accounts can play peek-a-boo, can my money too?If you do 10 phone calls to this bank you would have 10 different answers to your problem, and if you go in the branch to get things sorted out it"s even worse, They seem they don't know what they are doing.
Incompetent, stupid, unhelpful and greedy
Do NOT bank with these people unless you like high (rip-off) fees, outdated banking practices, limited customer support on the phone and overall indifference to your needs as a customer. I have lived on 3 different continents and I have honestly never seen or experienced anything like this.
Hmmmm .....not happy!!!
They have just increased my interest rate last week by 0.08 without notifying and only a few months after I refinanced my home loan with them earlier this year. I really hope this will not continue!
This bank should be more upfront about what they are charging customer. Super slow customer service.
Super slow in all process for refinancing loans. Need improvement. I do value good customer service over cheaper rate. I am in the processing of refinancing my loans but I might pull out.I am worried about the service after lodging my loan with them. If they were to stuff up something, dont expect it to be resolved anytime soon.
Also, ambiguous and unclear upfront charges associated with refinancing unless you gouge it out of them and make in clearly stated in writing. It feels sometimes like fraud and untrustworthy.
Their brochure says th...ey are covering up some costs (all total 800 dollars worth). Apparently, that is still not enough and they still charge you extra. Unable to itemise how much of the 800 were spent on. Again feel like fraud.
I love this bank
I'm not a rich man. I don't have millions to invest and I'll probably never achieve a home loan but I was unhappy with the "big 4" banks a few years ago and I went looking for a simple little account which would earn a few dollars and have no exorbitant fees on "at call" funds. I found the Bank of Sydney.
My local branch in is the Chullora Marketplace and the staff always greet me with a big smile and call me by name. The customer service is outstanding. I don't go to the branch very often but when I do I feel important and welcome. I was even...
Questions & Answers
Refinancing my housing loan with them. How long before they increase the rate?
Why are you with this mob?
They are so unprofessional and have no clue what’s happening with customers cash when questioned about missing funds and I mean thousands of dollars!!
This is my experience with them now.
Considered a while ago to buy couple investments and obtain finance through them bringing all my money over from couple other banks.
I had no clue what a circus this bank is.
Change to ing . Best service. Best bank.
Why are you closing Merrylands Branch and leaving Parramatta and the City, where parking is impossible. On the other hand, I hate to see Malak leaving Merrylands, as she must be considered a va
I’m sorry I don’t Know what’s going on with this so called bank but in my opinion they are closing branches as the are becoming very unpopular with Bad handling of the customers queries and money.
If I were you I’d be going elsewhere as I’m going to do. I can go on and on.
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