Try and set up a term deposit...I dare you!
Was driven to them looking for an advantageous interest rate. Their customer instructions are unclear, emails and sms not easily or accurately identify themselves as the bank. You need to switch between interfaces to authenticate and the two transactions you need are days apart. I tried to call 3 times each time the call dropped out. I finally got through only to be asked to leave a message, I have not yet received a call back. I strongly suggest some customer journey mapping is in desperate need here to fix this broken process. I wont be completing my term deposit now as I have no trust in their process.
Enter the void
I opened an online term deposit because of their great rates, but accidentally deleted the code to access the online account because I didn't realise it was from them. I have spent a week calling them to get this reset (you can not do this online), but have never got through to a person. The phone either hangs up, does not get connected, or rings to voicemail. I have left 2-3 voicemails as requested and never received a callback. I will not use the term deposit account because I cannot trust their service.
Don't deal with them.
They do not communicate with you. Have a maturing term deposit and they write and say to call them to give instructions. I have called repeatedly and been giving the 'leave your number and we'll get back to you'. Two days and three calls so far. Next step will have to be banking ombudsman.
If I could rate them negative I would...
A friend who owes me money tried to transfer the money to my Westpac account. The money is still not transferred. That was 2.5 YEARS AGO!!! Absolutely PATHETIC! Now I emailed the bank to ask what's going on, they said they'd respond in 24 he's, well that was 3 weeks ago and no response. This bank should be sued.
Very poor customer service
I agree with the other reviewers that their customer service is unacceptably poor. They hardly ever answer your call. You only get a voice mail asking you to leave a message and that someone would call you back asap. I must have called about 10 times last week to try to transfer funds from my Everyday Saver to the newly opened Term Deposit account (there is no option to do this online myself), and no one ever called me back. The only time I actually spoke with someone, I was told to send an online message to request the transfer. I have sen...t 3 messages so far and still nothing has happened. I opened this new 3-month term deposit because of a 0.07% higher interest rate than the other banks - really not worth it for the frustration and trouble. I shall never use this bank in the future.
Poor customer service
They never answer their phones. Opened a TD, called all week to do transfers and they closed it only to tell me to do the whole application again. There are better banks out therr
Worst bank ever
Just joined with BoS and have quickly learnt that their service is the worse of any kind I have ever encountered. The 1300 number rarely answers - 95% of the time takes you to a voicemail service so it is near to impossible to get any answers. I don't understand how this business is even functioning.
Worst customer service
Very poor customer service. No proper communication between online team and the branch. Very hard to contact and get things done as per your requirement. Very un-Australian service. They must train their staff MORE.
Would like to rate - 100 stars but can’t.
Had large amount stolen from my account overseas that bank didn’t pick up on the various fraudulent transactions and now tell me my case is closed cause it’s too hard for them to get information from overseas!!
Wrong person Bank of Sydney to pull this one on!!
I could write a book about Bank of Sydney's terrible customer service.
This is just the last bad experience with them : I applied for a term deposit online filling up a form. I submitted it I had a term deposit account opened on the spot but not money in it, and a window opened up saying I would shortly receive an email with instruction to finalize the transaction. After 3 days I was still waiting for their email and the recently opened account was not showing on the screen .I called them, they could see the account and I was told no email I could transfer the funds by myself. The following day I tried and I co...uldn't because the term deposit account was showing on the front screen but not in the transfer section. I called them again and they said i should show up in a branch and ask them to transfer the funds (wasn't it online??) or send them an email giving them instruction to transfer the funds (didn't I already done it on the original application??). Anyway I sent them the email with instruction to transfer fund in the term deposit account...this was yesterday. Today at 4,50 pm I checked online the term deposit account was still there but no funds in, I called them again no answer because it was already 4,53pm (wasn't the operating hrs 9,30 to 5.00 pm ??). 5 minutes later I checked again and the term deposit account online was disappeared . I never experienced something like this and I'm wondering if the accounts can play peek-a-boo, can my money too?If you do 10 phone calls to this bank you would have 10 different answers to your problem, and if you go in the branch to get things sorted out it"s even worse, They seem they don't know what they are doing.
Incompetent, stupid, unhelpful and greedy
Do NOT bank with these people unless you like high (rip-off) fees, outdated banking practices, limited customer support on the phone and overall indifference to your needs as a customer. I have lived on 3 different continents and I have honestly never seen or experienced anything like this.
This bank should be more upfront about what they are charging customer. Super slow customer service.
Super slow in all process for refinancing loans. Need improvement. I do value good customer service over cheaper rate. I am in the processing of refinancing my loans but I might pull out.I am worried about the service after lodging my loan with them. If they were to stuff up something, dont expect it to be resolved anytime soon.
Also, ambiguous and unclear upfront charges associated with refinancing unless you gouge it out of them and make in clearly stated in writing. It feels sometimes like fraud and untrustworthy.
Their brochure says th...ey are covering up some costs (all total 800 dollars worth). Apparently, that is still not enough and they still charge you extra. Unable to itemise how much of the 800 were spent on. Again feel like fraud.
I love this bank
I'm not a rich man. I don't have millions to invest and I'll probably never achieve a home loan but I was unhappy with the "big 4" banks a few years ago and I went looking for a simple little account which would earn a few dollars and have no exorbitant fees on "at call" funds. I found the Bank of Sydney.
My local branch in is the Chullora Marketplace and the staff always greet me with a big smile and call me by name. The customer service is outstanding. I don't go to the branch very often but when I do I feel important and welcome. I was even...
Great interest rate however slow application/settlement process
Applied for a home loan in August 2016.
After 12 weeks of paperwork, delays, poor customer service on BOS behalf we finally locked in a settlement date.
Day before I settlement I receive a phone call to state that ID documents need to be presented at their branch. This could not be done since I was on holidays. Delayed for another week.
Loan has now settled and things are looking more positive. Customer service could still do with some improvement. Although the lady who generally answers the calls has done a fantastic job post settlement.
Questions & Answers
Refinancing my housing loan with them. How long before they increase the rate?
Why are you with this mob?
They are so unprofessional and have no clue what’s happening with customers cash when questioned about missing funds and I mean thousands of dollars!!
This is my experience with them now.
Considered a while ago to buy couple investments and obtain finance through them bringing all my money over from couple other banks.
I had no clue what a circus this bank is.
Change to ing . Best service. Best bank.
Why are you closing Merrylands Branch and leaving Parramatta and the City, where parking is impossible. On the other hand, I hate to see Malak leaving Merrylands, as she must be considered a va
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