Bank of Sydney

Sent then an email requesting info of my term deposit account on 6 th April. Got an email back from them in 2 hours saying they will look into it. Today is 13 April nothing heard back from them. I keep rining the phone number for customer service it asks you to leave a message. But know one calls back Show details

The phone service is not manned. After about 12 minutes on hold you get directed to leave a message which never gets returned. I joined BOS because compared with other banks their customer service is quite good. Now with the new app there is zero contact available, can’t even access on line banking despite it being advertised on their web… Read more

site. I thought advertised goods and service must be provided. BOS have just destroyed any confidence their customer had and are now in my opinion in the same category as all the other banks.

The online banking upgrade has been an unmitigated nightmare. I haven't been able to access my money or accounts for a week now. I have called and called and when you sit on hold and move through from being position 14 in the queue to 1, you just get redirected to make a recording, rather than getting to talk to anyone!! And nobody is listening to… Read more

the recordings and calling back!!! I've tried four times now. Nobody is replying to customer service requests via email either. The online chat is not manned. The registration for the new online banking does not work properly. It just times out every time I enter a security code and won't move to the next step. People need access to their accounts!!!!! I was fine with just having my mortgage with this bank even though the online interface was clunky -- but not having access to my money or accounts for a week, when my dog experienced a health emergency and I couldn't transfer money out of my mortgage redraw and had to borrow money from family members, is beyond unacceptable. The one key deliverable of a bank is to ensure people can access and manage their money. Surely this is in contravention of Australian banking legislation at this point.

When calling after selecting options you are placed in a que. You get a constant "you are xx in the que". Very annoying. The main problem is that you can never speak to a person. After waiting in the que (15min etc) you arrive at no1. Upon reaching… Read more

No1 you are immediately direct to a message which did not work. Tried on two different days-same result I also phoned a mobile number - straight to message bank. No call back to date. The new online banking logon did not work also! They sent a sms re updating my contact details. I NEVER UPDATED ANY DETAILS. I had to send a letter to them and are still awaiting a response.

The internet banking portal has not been available all weekend! Their latest internet portal upgrades have locked me out and am not able to access our accounts. I have called 3 times, kept on hold only to be told to leave a message on their voicemail, yet to have my call returned. Called a fourth time it tells us to go to their website and contact their Chat, 'Agents are not available'... Bank of Sydney is a joke of a bank, backyard operation. Show details

Lovely branch staff trying to help but the online banking upgrade today is terrible. Can’t register through the app at all. Registration process online stalls at multi factor authentication. Customer call centre goes to voicemail so have gone to the branch which fortunately is close. I know it’s not just me and my accounts that are affected… Read more

because every other customer in the branch has exactly the same issue. Branch can’t access my accounts to give me statements. They’ll email them through when available but that’s far from ideal.

Professional thieves in suits. Since 2019 , my money in my bank account is being held by this bank parent owner ( Bank of Beirut), lately they told me they want commission 5% of my balance to release my money !!!!!. [Name Removed], the head of the bank , prevent me from accessing my account, while his friends , with inside information were able to… Read more

transfer millions of $$ to be invested in Australia real estate Developers. I lost the Hope of owning a house in Australia, as new immigrant.they turn me to Slave just to pay rent.I Lost Faith in any financial institutions. [Name Removed] bribe local Australian politician as donation to be honour in NSW Parliament house years ago. The irony part, he attend Church in front seat to wash his sins.

My bank account balance went from about $460000 USD in 2019 to currently $5000 USD, even with that , they want %5 commission to release my money. IAM Australian citizen, same as [Name Removed], How can he torture and steal another Australian citizen abroad, and wake with it. Where is the Law in Australia. I really from my Deep heart want to sue [Name Removed] here in Australia for the suffer and destruction of my dreams.

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Filled out the online application form for a SMSF Term Deposit and swiftly received a welcome letter stating that all the things that would happen when it was set up, e.g. Online banking details would be sent within 3 business days and term deposit confirmation would be sent within 5 business days. None of that happened. I made a phone call to ask… Read more

why, which ended up with me being stuck on hold for an inordinate amount of time after which I just hung up. I should have received a call back. I didn't. I made another call today to try to get the missing info. When asked to be put through to the supervisor and received the standard line that "the supervisor is in a meeting". The front line rep stated the supervisor would not be available for 30 min, but they would be happy to try to resolve the matter. Of course they would. Anything to keep the supervisor from having to front a justifiably miffed customer. Given that I had already tried to resolve the matter with a front line rep I said I would prefer to wait on the line for the supervisor and that while waiting, I would proceed to complete online reviews of the Bank of Sydney. Miraculously, the supervisor appeared within a few minutes. She acknowledged the short comings of my experience so far and then proceeded to immediately provide the missing information. So, it appears we have a bank here that is simply is mismanaged. They can provide the required service, if given the right motivation, but otherwise, expect customers to tolerate their lax approach to processing and expectation management. Not the sort of organisation I will continue to put my hard earned $ into.

I enjoy coming to the Bank Of Sydney as the staff is very pleasant and happy to help quick on the service and to answer my questions. Highlyrecommend the bank. Mile End sa branch Show details

worst online banking ever every night after midnight internet bank does not work at all,and you can't even pull-out money out of the ATM it says exceeded limit when you have not taken any money out,and this happens every night and problematic fir over 7 hours till the next day.You can not get into your account at all.!!!

I don’t have enough beautiful words to say for Gina, Dina and all the other staff at bank of Sydney! Always friendly, yet professional, and super helpful! Always a pleasure! Thank you!

Maria from Marrickville Branch was so helpful in assisting me to open new accounts for myself, my business and my elderly mother. She made the process so simple and straightforward. I recently had a bad experience with another bank and decided to move all my business to Bank of Sydney. I couldn't recommend their service more highly. Show details

Very good service from the personable, pleasant, "Gina" Fragoulis at the Mile End, Sth. Aust., branch of the Bank of Sydney, such that it resulted in me becoming a repeat client of the Bank's term deposits. Louis C. Show details

This is to acknowledge that the customer service at the Maroubra bank is excellent. Not what you expect from the banking institutions. The ladies there are extremely helpful and friendly. You are treated like a human and give you honest advice. Show details

The experience I had at the Oakleigh, Victoria branch was outstanding. Will served me and gave impeccable customer service. He made everything simple to understand and nothing was too much trouble. He helped me choose a term deposit and no question was too hard for him to answer, unlike the big 4 banks, which I'm not going to mention here. Bravo Will for the stress free experience!! And thank you Bank of Sydney !! Show details

I want to thank Pavlina Chaidouli who helped me set up an account. She was approachable, friendly, helpful and knowledgeable, and patient in explaining the process. Thank you Pavlina. Show details

I just want to share my experience with Katrina Lee at Bank of Sydney. Thank you for making the loan process so smooth for us and always guiding us through the process with full transparency. With your immense knowledge you always offered us the best solutions. Dealing with you made the process so easy for us, you are one of the most professional… Read more

person I know in this industry. You are always approachable, and I can never thank you enough for responding to all of my queries. I wish you all the best in your future endeavours, keep doing the good work

Stay away from this bank, they are 20 years behind n their banking system in branch and internetbanking. , heaps of unnecessary procedures and requirements and very slow in processing any transaction or procedures. Yet their fees are higher than most banks. The people working there are nice, it's the system that is broken. Take your money somewhere else. Show details

Maria and Shania are the best at Marrickville branch. Love them, always willing to help me, with a smile.

Great service nothing too much trouble. Always helpful and transparent

High quality of service. High integrity and understanding of my business needs. Very helpful and informative. Show details

Thank you for the customer experience. It is pleasure to speak to a person who can understand our banking needs and not an AI Show details

Ivona and William are sweet and helpful, thanks for their help. Show details

The 215 Spring St branch in Melbourne has wonderful customer service Show details

BOS creates obstacles, one after the other, to stall release of term deposit funds. It's blatant and criminal. Show details

Excellent service by Jim Pyrgiotis, easy to open a Business Savings Account Show details

Great customer service – Friendly and efficient service from the staff. Very helpful all round.

helpful and professional – Gina was great, very helpful. She was very professional and efficient. Happy with the service.