Auto Europe

I will never book a rental with these theives ever again. Booked a car through Auto Europe UK to be collected at Manchester Airport 0n 30th Dec 2025 from Budget. We had several issues with the car and Budget were absolutely fantastic with us. They refunded the cost of the car hire plus gave us a voucher for the next time we hire! Unfortunately… Read more

they refunded Auto Europe and not us. I have been trying since Jan 5th to get our refund and only just now (6/3/26) have they informed us (after many ignored emails) to expect our refund in 20-25 working days, which is over a month in real time. How do these cowboys get away with this? No idea how they get a 5 star rating on their own website when I cannot seem to leave a review! You can make your decision on that one!

EasyTerra / Auto Europe is a scam company that keeps your money when the car rental provider refuses to give you the car at pickup. It’s pure theft. Their customer service is ineffective — every time you contact them, you have to explain your case all over again to a different employee. To this day, they still haven’t provided any refund. Imagine:… Read more

you pay for a car, the car isn’t delivered, and the broker simply keeps your money without ever having done anything! I honestly can’t believe companies like EasyTerra and Auto Europe still exist — they should be banned. I am even considering filing a police report against this bunch of thieves.

My advice is to choose a reputable company instead. After my booking was refused, I went back to the airport and rented from Alamo — slightly more expensive, but far more reliable. Potential customers should avoid EasyTerra and Auto Europe at all costs. Don’t make the same mistake I did by going for the cheapest offer — you’ll regret it.

Auto Europe and Europcar has been a very positive experience for us! – We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. I was able to pick up the car slightly in advance - no question asked. The booking mentioned an Audi or similar car and we ended up with a beautiful and new Audi from Europcar. Superb service with no additional… Read more

cost. I did pay in advance for it and that was it. Bond as usual without issue. I will definitively reuse and recommend their services.

AutoEurope Australia car hire in Italy May 2019 – We hired a car on-line in Australia for pick-up in Como, Italy and drop-off in Milan.   Did heaps of research as this was our first booking and decided to go with AutoEurope.  The booking was really easy and they helped with all our questions.   Pick-up and drop was perfect, car was upgraded due to one we ordered being unavailable.   There was a… Read more

slight hiccup with Hertz Italy double charging for some fees in Italy (drop location and additional driver).  Emma at AutoEurope was fantastic and kept us up to date with the progress of our inquiry which resulted in Hertz refunding 100% of the overcharge by Hertz.    Would happily use them again.

Great service and price match to boot! – I originally booked in Feb 2017, for a pickup in Dubrovnik, May 2017, Croatia. Skoda Octavia, manual diesel sedan with aircon. Unfortunately Europcar, my preferred rental company, does not operate there, so Auto Europe recommended Avantcar, pick up at airport. This morning, I received an email from Michelin, advising a special on rental cars in… Read more

Europe, and yes, they listed the exact car, also available from Dubrovnik Airport....I fly out in 4 days time!!

I rang Auto Europe, and spoke to a lovely lass, who helped me get a refund of the difference....$195AUD...!!

This is an example of great service, and a company honoring their policy.

Big thumbs up for Kirsten, and Andrew for their assistance, and a big shout out to Auto Europe!

June 6th 2017 Update: Just gets better and better

Booked a Skoda Octavia and was expecting to get a used car, seeing all reports about the crazy drivers in Croatia. Upon arrival at Dubrovnik Airport we were greeted by to lovely staff at Avantcars. They advised us that they would give us a new Renault Megan 2.0 Turbo 4 dr sedan! This car was fantastic to drive (after learning all the controls). 6 sp manual and all leather interior, dual zone climate control, with lane assistance, and ECO mode. Heaps better than the modest Skoda I paid for. Car was returned without damage, and was checked by the staff, and confirmed.

Best service from Auto Europe, and their supplier in Croatia, Advantcar. A real 5 star outfit!!

Do not try to use this company for car rental, it is a nightmare, they duplicate my charge and at the time of online purchase, their platform failed to disclose critical terms that later impacted my rental. Had I been informed, I would not have proceeded with the booking. this is the worst online car rental agent.

LIAR !! – Be careful !!! Big liar !!! They sold me an insurance which would cover the FULL DEDUCTIBLE. They wrote on the voucher that they would refund me the full amount of 900 euros. But when I picked up the car, the deductible was 2000 euros !!! So I was obliged to by directly to the rental company an additional insurance. Of course, when imade a claim to Europcar, they don't reconize their mistake. DO NOT TRUST THIS COMPANY.

Predatory, do not use – Charged me for damage that was literally a pin head sized rock chip. They conveniently waited til I had left to "discover" it. Horrible operation.

Your think that you have paid for the car rental only to get another bill and not the car you have booked – They ask which car you want to hire but when you get to your destination you will be given a cheap car, usually a MG, we booked 3 different cars a Peugeot 3008, Nissan Qashqai and a Kia Sportage but never got any of these cars, the different hire car agency's stated that they do not have any of these cars and haven't had for a long time. The MG… Read more

had a five speed manual gearbox, the cruise control was under the steering wheel and didn't function as should have, the car had no power and was heavy on fuel. Auto Europe also ask you about other driver, taking their details so that you think that the both of you can drive the car when you get to your destination only for you to have to pay another $50 a day for your partner to drive the car. They give you an Australian number for if you have any problems, we were on the phone with them for nearly 2 hour to sort our issue out, at first they said to call back during business hours. I would say just book directly with the car hire firms yourself it will be cheaper.

"Terrible Customer Service and Unclear Policies – Do Not Recommend" – I recently had a very disappointing experience with Auto Europe. I booked a rental car through them for pickup at Heathrow Airport. Despite holding a valid USA driver's license for more than two years—meeting all the requirements listed in their terms and conditions—I was refused the car at the rental desk. This refusal resulted in me not being… Read more

able to use the service I had fully paid for.

The entire process was incredibly frustrating. I traveled for over an hour, waited 30 minutes for the shuttle, and then spent an additional 10 minutes traveling to the rental office, only to be turned away. The whole ordeal took four hours of my time, with no result.

To make matters worse, it took over two weeks to get a response to my inquiry. Instead of addressing the situation or offering a refund for the service I was denied, they simply reiterated their terms, despite the fact that my license met their stated requirements.

This situation has left me feeling very disappointed. I was initially going to ask for compensation for the time and effort wasted, but instead, I'm having to fight just to avoid being charged for a service I didn’t receive. I would not recommend Auto Europe based on this experience, as they’ve shown a lack of clarity and customer care throughout the process.

Just DON'T! – Note: whatever you purchase from these guys is only a VOUCHER that will be used towards the final bill of the rental period . The final bill is calculated based on the full rate charged by the car hire company on the day. Do not think that what you pay to Auto EUROPE will be your final bill. We ended up paying $450 more when we dropped off the car… Read more

. Overall hire cost was $850 for 4 days. Pricey!!! $400 voucher purchased from Auto Europe + $450 out of pocket. Also we paid for a Mercedes Class A and received an Opel. Definitely go somewhere else or hire directly through the hire company. The T&C of Auto EUROPE did not match those provided by the car hire company. The car hire company didn't want to hear about it.

Auto Europe is not responding on missing money – I booked a car with Auto Europe. Car was supplied by Hertz. I paid € 1214,74 to Euro Europe and Hertz only received € 1041,94 from Auto Europe. I asked Auto Europe about the difference. Auto Europe is not responding to my request what happened with the € 172,80 difference. This feels like a scam! Show details

Don't do it! – This company is terrible. We had an awful experience and all they cared about was making sure they had their slice of the money, there is nothing else other than middle man greed with them. We hired a car through them which stated in the contract that out of hours fees were included. Upon arrival, the provider said it was a mistake and we needed… Read more

to pay an additional €120 for the out of hours service, but admitted that the contract stated otherwise. They said we could leave and lose our money, or pay the additional.

We expected that AutoEurope would recognise this as illegitimate instantly, but instead they said we should have paid the fee and "tried" to reclaim it through them.

Now they have said a bunch of lies that we were late, when we weren't, and they are not going to provide a refund.

This is a terrible company that provides no means for review. They publish their own review which isn't gauged and all others on independent sites highlight massively lower ratings.

Avoid like the plague! There are many better brokers out there.

Warning about Auto Europe – You search Kayak find Auto Europe then Keddy nothing about not being able to take the car across in a ferry in NZ. Europcar are next that's right three company's You are informed that the car cannot be taken over on the ferry, even though you have paid for it, there is fraud deceit and trickery with these three company's, no where in Auto… Read more

Europe or Keddy does it say the car cannot be taken on the ferry only Europcar these company's know how to spoil a holiday.

Appalling customer service – In June we arranged a rental car for our trip to Ireland through Autoeurope who stated the Ireland company to be County Cars, but turned out the car was to be provided by Sixt Dublin. Big mistake using Autoeurope as the rental was a complete disaster from arrival at Dublin Airport until the return of the vehicle. Dublin Sixt is a company to be… Read more

avoided at all costs, and Autoeurope took no responsibility for the situation we found ourselves in. We contacted Autoeurope on our return home and explained clearly what had happened and that we were provided with a car in very poor condition. Despite assurances that they would seek redress from Sixt Dublin, they just strung us along giving all kind of excuses and took absolutely no responsibility for our poor experience. I would advise anyone thinking about using Autoeurope to avoid them and book direct with the rental car company. They took our money but provided no care, they are just a third party with no customer service.

AutoEurope: No way! – Booked a car through AutoEurope UK, with Hertz in Fez Morocco. When I got there they could only provide me with an Automatic, not a car with Manual Transmission as ordered. So I refused. Soon AutoEurope supported my claim for a refund, calling it a "Fleet Failure", but - surprisingly - in the end (after many mails) notified me they couldn't help… Read more

me. Only telling me that Hertz won't refund my money. A mere three hundred dollars (little more) to lose a client. In conclusion, AutoEurope can be an intermediary to rent a car, pay for it & receive commissions for their role, but not when a fair solution is asked for no help for us as clients at all. Hertz being the bigger company they don't want to lose. Although I worked with both of them before, I lost my trust in Hertz & AutoEurope as well.

Avoid at all costs, even if offer cheaper price!! – If your flight is delayed then they’ll sell your car to someone else and keep all of your money - don’t even phone you first!!! You’re left with them having taken your money and no car at all. A customer services representative admitted on the phone that this was ‘shameful’ yet they continue cashing in on others misfortune - looking at forums I realised I’m not the only one to experience this. Avoid, avoid, avoid!!! Show details

They don't answer their out of hours number – They don't answer their out of hours helpline so if you have a problem picking your car up, then you're on your own. I gave them a chance to put this right, but their customer service have washed their hands of this problem so it's a 1 star review from me. Show details

SCAM, DO NOT BOOK – THIS AGENCY IS A SCAM. DO NOT BOOK. We paid Auto Europe Australia $500 for a car. When we went to pick it up overseas, there was no available car. The car rental was unable to provide a refund or assist us find an available car, telling us that we needed to contact Auto Europe who had our money. We called Auto Europe and got put through to the US… Read more

office as the Australian office was closed. They said that we would have to wait until the Australian office was open to ask for a refund, and in the meantime, we would have to pay them another $500 for them to help us find a car. After paying them another $500, we discovered that it didn't include insurance (the original booking had insurance) and had to pay another $500 for insurance. And three weeks later, the Australian office still haven't refunded us, so now we are $1500 out of pocket for a horrible experience.

Be Aware— Fully One Month Prepaid Car Rental Cancelled For Late Pick Up! – I booked with Check 24 a car for one full month — fully prepaid. Check 24 booked with Car Europe, Car Europe booked with SIXT. I was delayed by picking up the car in time, couldn’t get through the telephone line by SIXT. SIXT cancelled after ONE HOUR the contract. No Service! Shame SIXT Wiesbaden Car Europe is their client and not me — Car… Read more

Europe has a contract with CHECK 24, you are done and dusted! It’s legal to cancel a contract if you haven’t advised them in time— no customer service or any form of assistance, other then trying to sell you a new rental contract! Great— they keep your money and still want to sell you a new rental contract which you have to pay. It’s been now 2 weeks! No news from Car Europe, if they have managed to talk to their client SIXT by refunding me in any way……. For SIXT car Rental I am just a number! Don’t ever think that you get good deals — Cheap is always Expensive

Auto Europe – Auto Europe it is a joke, will give you a voucher and take your money, that all. No help no support. Arrived in Amsterdam from Seattle and my flight from Amsterdam to Krakow is conceal. Likely got on the next flight and arrived 4 hrs. later than schedule in Krakow. Have a voucher for car from Alamo rent a car. No car, no support and no MONEY !!!!… Read more

Called Auto Europe and service rap. can't help!!!! No money, no car no help!!!!!!!! Daylight robbery, my phone doesn't work in Amsterdam !!!!!!!!! you idiats. Please stay away from this people, Auto Europe, Alamo, Enterprise. Just go directly to car rental company and make your reservation. You get a voucher and think you saved some money????? No, they will get you one or the other way. Z. Frank Bednarski

SCAMMERS!!! CHEATERS!!! WORST EXPERIENCE! – SCAMMERS!!! CHEATERS!!! WORST EXPERIENCE! Stay away from this company! They are cheaters! I booked a car with them attracted by their rate. Only to realized that they don't actually book the car, it's rather just a quotation for which they actually charged me the full amount on the spot. This has been pending for confirmation for 3 days during… Read more

which time I've been following up and trying to understand what's going on, only to be faced with very rude and unprofessional treatment from their customer service. I've also reached their local partner, the actual car rental company and they verbally confirmed there is indeed a car booked in my name, but they cannot formally issue a booking voucher, since it's booked through Auto Europe, a third party. However, later on I get an email from Auto Europe stating that the car I booked is not available and I have to upgrade to another car which is 50% more expensive than the car I initially booked and got charged for. This is obviously unethical behaviour and they're just trying to rip me off and squeeze more money out of their customers. When I was booking the car, there was never a mention that it's just a quotation not an actual booking. If I knew the car is not instantly booked I wouldn't have dealt with such company in the first place. And if it's just a quotation why are you charging the customers the full amount before you even confirm the car is available?? Stay away from such cheaters at all costs!!

TOTAL RIPOFF DO NOT USE – It's not that Auto Europe is a scam (I think), it's that they're a complete rip off with terrible customer service. First, they're not a car rental agency, they're a broker, meaning they just connect you with Hertz, Dollar, etc. Please save yourself the trouble and just go direct. I rented a car for a two week road trip in Italy through them and… Read more

had problems immediately. When I arrived at the Hertz location in Florence, the Hertz employees were unable to process the voucher that I had purchased from Auto Europe because the voucher was missing some information. I was told I would have to put a hold on my credit card for the rental while Hertz and Auto Europe figured out what went wrong with the voucher.

Fast forward 2 weeks and they did not figure out the issue so I had to pay for the rental out of my own pocket. This is after I already paid Auto Europe for the voucher. When I looked at the bill, I was shocked to see that the total cost of the car rental was $900. I was shocked because I had paid Auto Europe over $2,000 for the voucher that was supposed to cover the rental.

So, car rental cost = $900, Auto Europe voucher cost = $2000, and I paid for both out pocket. I've been requesting a refund from Auto Europe for TWO MONTHS and have been shouted at by their customer service representatives for having the audacity to request a refund. I'm being told that Hertz has to issue the refund and there's nothing Auto Europe can do.

If you're into useless middlemen with terrible customer service inflating the cost of your vacation, Auto Europe is the company for you.

30% more expensive than booking direct – It was 30% cheaper to just book with hertz direct on their website, compared with using this poorly managed 'service' which could not even give me a full quote. They could only quote their own fee, then left me to guess what the fee and taxes would be for the one-way part of the hire ... they told me they didn't know! Why would I book when I only… Read more

know half the price? So I went to Hertz and the whole thing was MASSIVELY cheaper and I saved $1000. Forget these jokers. They're a waste of your time and money.

Ripped off – Had to cancel holiday due to Jetstar stopping flights to Qld. Auto Europe charging $44 to cancel booking which is beyond my control. They are making profits on other people's misfortunes. They aren't the actual car hire company, just money grabbing middleman, which don't do bugger all to justify $44 cancellation fee.

FALSE ADVERTISING – I have a current booking with Auto Europe and I only booked with them because the lady who I got from the gold coast who helped me book advised me they were open 24/7 and I could call anytime if stuck overseas. I haven't left yet and I am already thinking about cancelling as this is false advertising. If they can lie about this what else can… Read more

they fabricate ? Don't put on your website your open 24/7 and state on a recording ( which i too have recorded for proof) saying your office hours are Mon-Fri 6:30am-7:30pm EST ???? Please explain. I hate liars and False Advertising

Beware of the fine print! – We rented from AutoEurope for an AVIS compact car in Spain Sept 15-23, 2019. The quoted price was $112.35 CDN which was pre-paid Sept 07. When we returned from our vacation we were charged an additional $108.72 CDN (almost doubling the quoted rate!). When we requested an explanation from AutoEurope we were advised that the additional… Read more

charge was for return charges ($20EUR) an airport surcharge (39.90 EUR), and associated taxes. The return charge was clearly noted on the Pricing Summary quoted, but the airport surcharge is only noted in the Terms and Conditions. It appears that AutoEurope is providing quotes that do not include all fees so that they appear competitive. We feel that AutoEurope should be transparent, and clearly show all fees and charges up front in the quote. If you choose to rent from this car rental broker be aware and make sure you read the fine print.

Auto Europe is disaster – Voucher UK 4945484. Please, keep away from Auto Europe! I made an online reservation for a car rental at Auto Europe and received a confirmation that the pick-up time at Bucharest Airport is 28.09.2019. When I arrived there on time, the seller refused to give the car for two reasons: 1. My age is 70 years. He claimed that the maximum age for… Read more

renting a car is 69 years, but nothing was written about this on the website. In addition, when booking, I had to fill out personal details, where I honestly mentioned my age. Then no one objected to give me the car. On the contrary, payment was successful and a voucher was sent to me. If there really is an age limit, why doesn't Auto Europe warn his potential customers about it and take the money without any doubt? Is that honest? Isn't that a hoax? 2. My driver’s license - the seller claimed that he could not see if I had driving experience or not, as it was issued in 2018. What is he talking about? Any document has two dates: the date of issue and the expiration date, it does not matter, a passport, driver’s license or any other document. If Auto Europe needs, in addition to the license, a document confirming that I am an experienced driver, Auto Europe must announce this in advance, and not at the moment when the client arrives for the car. In the past, we contacted different companies, and we were never asked for anything like that. Even now, after such a disappointing experience with Auto Europe, we immediately went to another agency and got a car without any problems, so I believe that requirements are either completely wrong or employees have no idea what to check and their demand only proves their low professional qualifications. In conclusion, we expected that Auto Europe will fully refund the money that we paid for the car that we never received, and we believe that we also deserve some compensation for moral damage (two elderly people unexpectedly and without any reason were left without a prepaid car, lost a lot of time not to mention nerves) and also for a surcharge of another 150 euros to rent a car just on the spot at the airport. Although we got refund for the car, we didn’t got any compensation. I will never rent a car in AUTO EUROPE in the future, that’s not how vacation suppose to begin.

Auto Europe is disaster.

Never ever again – I booked a rental car and paid in full before my arrival in Berlin Tegel. My flight from Australia was delayed due to weather and mechanical issues. I have informed Auto Europe every time my flight changed. Once, fully exhausted after 50 hours travel, the VERY rude employee did not have my car category, no was willing to give me an upgrade. After many attempts to recover my expenses I ended up with nothing. Show details