Auto Masters WA Country

I couldn't be happier with the service I received from Mick, the manager at Automasters Bunbury, over the last two days. After having my Mitsubishi Triton towed to their workshop yesterday after an RAC roadside callout, they completed a prompt initial assessment of the problem and then put the engine on an overnight pressure test to determine the… Read more ·  1

issue. They then contacted my car dealer and gave them their report. Although the dealer chose to tow the vehicle back to Perth due to the complexity of the repair, Mick still offered friendly support right up until the tow driver arrived at 6pm the following evening (long after closing time!) I can't speak highly enough of Mick's professionalism and his preparedness to go above and beyond , even where the repair was not going to earn him anything. I would recommend Automasters Bunbury to anybody requiring courtesy and professionalism.

I'll never going back!!!!! Very very disappointed! – Had my car booked in at Auto Masters Mandurah to have the A/C serviced and regassed on 30th Nov, got a call from the manager [Name Removed] about 1 ½ hrs later to say that the high-pressure hose from the compressor to the condenser is leaking & needed to be replaced. Went & picked my car up & was told the price “$692” to fit new hose & regas the… Read more

A/C. Told [Name Removed] I would think about it & get back to him, the next day I went back & made a booking for 9am on Wed 14th Dec “my day off”. The 13th Dec received a text saying “a reminder that your vehicle [rego #] is booked in on the 14th Dec. please don’t reply to this message”. At 7.47am 14th Dec I received a call from the manager [Name Removed] asking if I was still coming in! I responded “YES” I will see you in about an hour. I arrived at Auto Masters Mandurah about 8.45am & was told that the part should arrive by lunch & would be installed as soon as it arrives, then was asked when would I like the car back which I replied “be nice to get it back by lunch”! Didn’t hear from anyone all day & about 4.15pm “7 ½ hrs after I dropped my car off” I went back. Was told that they had received the wrong part this morning & the new part had just arrived… In response I asked why the part wasn’t ordered before the day it was being installed, you had 2 weeks’ notice. [Name Removed] replied “it’s a special order & we can’t send it back”! There was no communication from anyone at Auto Masters Mandurah all day to let me know what was going on till I turned up at 4.15pm. All I got from [Name Removed] was that he was sorry for the length of time it has taken…

WARNING - DO NOT USE THIS WORKSHOP - Kalgoorlie – This workshop and franchise is about making money and not about customer service, my vehicle got damage while in their care and they have taken no responsibility for the damages to my vehicle. Stating it was damage like that before it came into the workshop, I think as the operator of the vehicle I would have notice the damage, so I lost my no… Read more

claim bonus and was out of pocket over $1000 for repairs and a rental car. I can honestly say that from talking to other businesses that from people that used to work their they find things that don't need to be fixed and repaired so they can make more money out of you instead of looking after the customer. In all fairness though the Workshop Manager tried to do something and gave a offer of a free service as a good will gesture but in all honesty I won't be taking my car back here EVER... Also if you do take it here and it's overnight or a couple of days do a walk around with the Workshop Manager and take photos of the car so they can't say it was damaged like that before it was brought to them.

Call that a service – Askwd for service and fix check engine light. Had to ask for air filter to be changed, left with check engine light still on, report.stating one indicator flashing white( not true), right rear number plate light not working( not true) front disc rotors below specs( not true, replaced myself in March) and minus $320. Not what I would call a service. Extremely unhappy and won't be back. Show details

Worst service ever – I took my vehicle into the bunbury store of automasters for a general service. Picked the vehicle up the next day only to find they had put the wrong fan belt and timing chain on the vehicle. Not only that but they had caused my shift locker stop working and added to that when I got home finally. Found out that they had only filled my coolant with… Read more

water instead of the correct coolant. Not impressed. Now I know why I was able to get my car serviced so quickly. Every other. Mechanic I had to wait 3 months for a service because they were so buisy.

Not happy – Took my gs Ute in for a service got it back it has dual climate control drivers side is hot passenger side is cold tried to turn off reset it nothing worked called up left a message to get a call back in regards to this problem 3 weeks still no response  Show details

Excellent & quick repair today !! – Walked in and they were busy but checked the issue on my Mazda BT50 and fixed in 5 minutes. Mazda branch in Albany wouldn’t even look at it until March. Can’t thank Automasters in Albany enough, cheers guys !! Show details ·  1

Excellent services – I will definitely recommend automaster to all my friends and family. Great services and great staffs there, excellent results every time! Show details

Excellent service – Excellent service, all staff went to great lengths to explain the problem and how it was solved. Highly recommended, very happy! Show details ·  1

Courtesy and Consideration at Busselton Automasters – Jason Bearsby and his team have been tending to my 2006 Ford Explorer since 2016. It is refreshing to experience their courtesies, their knowledge and insights into my car's conditions and servicing needs. Furthermore, Jason understands my needs as a customer regarding timing and costing of servicing projects. Best care and servicing I have experienced in WA over the past 60 years! Show details ·  1

Best car service – I had my Ford Kuga serviced at Busselton Auto Masters and can't fault the customer service from Jason and the car service from his team. My car hasn't gone so well. Great job and highly recommend them Show details ·  1

RIP off artists – Charge 300 for a service and dont change air or fuel filter then want to charge extra 450 to change those 2 filters and flush break fluid. Cannot believe this is correct at all.  Show details

Couldn’t write me a quote and invoice doesn’t break down costs – Went to Kalgoorlie store and the manager would not have a quote written before the job and would not write down the issues i had on a report. Claimed they were too busy, but when I dropped the car off at 5 to 5 all the mechanics had already knocked off and I saw a game of cards on the table. Either take your time to write a report or make sure you… Read more

are actually doing the job if you are that busy! When i got the invoice it did not break down the costs properly. So i don’t know how much i paid for parts and the labor? This is just a bad way to run your company. Would never recommend anyone take their car there. The manager was cocky and shameless as to try to get the most money out of me and I find it disgusting.

Great service, will be back! – First time having my car serviced at Automasters Busselton and won't be the last! Reliable, prompt, informative and very helpful with my car today! Big thanks to Brenton, Stephen & the team. Very pleased!  Show details ·  1

Keeping us safer on the roads – We had a follow up service after our first initial service and found Auto Masters kept to their professional standard. We can recommend them to take care of your vehicle.  Show details ·  1

Not going here – I had to get some written quotes for a new radiator for a manual 2002 Nissan pulsar Q. The guy at the front desk was very friendly and quoted me $690 to "Supply and fit radiator including coolant flush". No replacement hoses. Plus it comes with a bonus 6 month warranty!!! bargain. Any way I'm going to the other business that quoted me $480 with a pressure test and a 12 month warranty.  Show details

Top Service – Ryan who is very young was polite professional and assertive and could not do enough for us we were extremely impressed with his maturity in dealing with us Show details ·  1

By far the best service in the country! – I am always absolutely overwhelmed by the level of service I've received when taking my vehicle in to Auto Masters Bunbury. The service and quality of workmanship is impeccable! Their customer service is second to none! Very highly recommended to all! Thanks for the great service!  Show details ·  1

Abused and old parts used – absolutely horrible service, asked them for NEW parts on our car and they only gave us reconditioned parts, leaving us with a nearly $1600 bill charging us new prices for our old parts back, as well as now my car doesn't work and i am having to call RAC to get my car going again. 0\10 would never go back here. taking these guys to court for selling un reliable parts and bad service just because they think i don't know anything about cars.  Show details

Rip off – Put ute in for service in early April for a $298 service, then told cracked head etc etc, $8,000 later, refused to supply a detailed account. Now taking further action, stayed tuned.  Show details

Black belts in car mechanics – Was in serious doubt to finding a trustworthy mecanic comp in the south west, after 5 places I spoke to auto masters in Busselton. Neil answered the phone promptly and helped reassure me on my current car woes (timing belt, water pump, front brakes ) and even topped up my coolent ! Legends ! It was nearing Mother's Day weekend however Neil did… Read more ·  1

an amazing job getting my car in and started, he called me when parts had been ordered and pricing, I enjoyed his professional manner over the phone, then I was called after they had seen what was needed to sort/replace on my car.

Originally I had asked regarding price and was given a very close estimate which is impressive.

With these guys at auto masters busso I have finally found somewhere to take all my cars!

Cheers again

Put my wife's car into Auto Masters Mandurah was serviced and informed that fuel injectors may need – Put wife's car into Auto Masters Mandurah, W.A with a slight miss. Service was done and two days later complete engine failure mid road. You would think diagnostic check should have shown something. I now have an engine to remove and get to a reconditioner and no car. Seriously?  Show details

terrific service – 45000 warranty service very helpful will go back passed on there ''nothings to hard attitude'' to my daughter, There pricing was great thanks mick and crew.  Show details ·  1