Auto Masters

SHAME, SHAME, SHAME ON YOU My young son took his car to Auto Masters Canning Vale on 04-02-2026 expecting honest advice and fair pricing. Instead, he walked away with a bill of over $2,400. Yes, a battery was included in the work, but the price charged for it — along with the overall invoice — was, in our view, completely unreasonable. As a… Read more

young driver with limited mechanical knowledge, he trusted the advice he was given. Unfortunately, that trust was not respected.

What made the situation even more concerning was that he was also told the car needed new tyres, even though those tyres had only travelled about 10,000 km. Our previous set of the same tyres lasted roughly 40,000 km, so that recommendation immediately raised serious questions.

After reading through many other reviews, it is hard not to notice similar concerns being raised repeatedly — high bills, unexpected recommendations, and customers leaving feeling they were pushed into work they did not truly understand or expect. Several reviews from women and younger customers describe very similar experiences, which is troubling.

Before the standard response appears saying “we can’t find the booking”, “this isn’t an authentic review”, or “there was a video explaining the work”, let me be clear:

• This was a real visit to Auto Masters Canning Vale • The date was 04-02-2026 • The invoice total was over $2,400 • One of the recommendations was for new tyres at only 10,000 km

The issue isn’t that work was done — the issue is pricing, transparency, and trust. When a young person takes their car in, they should receive honest guidance, not leave feeling like they have been talked into excessive costs.

I strongly suggest anyone — particularly young drivers, women, and families — get a second opinion before approving major work here.

In our view, this was not service — it was opportunistic selling dressed up as advice.

This experience left us feeling that a young customer was seen as an easy sale rather than someone who deserved honest advice.

Got a compressor replaced two years ago,and now the air conditioning has stopped working,just hoping it needed regassing I took it back,then to find out the compressor is not working again,I was shocked,previous costs were around $3000.No warranties exist anymore,as well as customer service/support.The worst experience I’ve ever had with a car,never going back to Greenwood Automasters again,all they are getting is bad reviews from me Show details

Awful Experience! Took my car to Auto Masters in June for a service — they found the turbo pipe was broken and being held together by cable ties, then quoted me to repair it. I declined and went back to Volkswagen under warranty, who advised that… Read more

these pipes don’t just “break” — it was clear pressure had been applied. When I went back to Auto Masters, they claimed my car was already like that in December when I had my previous service done with them. They provided footage which only showed the engine partially covered — hiding the area in question. I paid over $1,000 for that December service (including $700 worth of “recommended repairs”) and yet somehow, they didn’t notice my engine was cable-tied together? Their own December service reports stated no issues with the engine. I would expect that a company that prides itself on “thorough” servicing and safety checks would have picked up something so serious. Consumer Protection has now advised that Auto Masters have taken no responsibility. Their only offer was to “fix it at cost” — which is completely unacceptable. I have since had the car fixed via the dealer direct and I will be escalating further.

I received TOP QUALITY service from Auto Masters Moorooka, Qld. When I enquired to make my booking and told Boris that my right blinker was not working, he insisted I come down immediately. A loose wire was soon fixed by Boris. I was very impressed… Read more ·  1

by his kindness. The staff are very professional and trustworthy the last time I had my car serviced and I look forward to having it serviced again within a few days. THANK YOU AUTO, MASTERS MOOROOKA. big shout out to Boris!

Another great experience at Automasters Slacks Creek and it's why we drive our 5 family vehicles 40 minutes away to be looked after properly and honestly. We actually got a quote off a local mechanic for this work and it was more than 4 times the price which was inflated with items that didn't need doing. Chris and the guys went over the car… Read more

thoroughly and fixed issues the others didn't find as well as finding all the other workshop's lies.

I honestly can't recommend Automasters Slacks Creek highly enough.

So called manager has no people skills and was extremely rude. Not what you would expect when parting with hard earned cash. Poor reflection on the company name at West Ipswich branch Show details

Left my car in for a $320 standard service .Had a phone call from Derek to say the car needs a lot more attention .$20 disposal levy .carried out engine flush $35.Carried out fuel treatment $45 .Carried injector service $275. Carried out Engine degrease and high pressure wash$110. Replaced badly worn sparkplugs $385.also said i needed a new… Read more

battery that is when the red flag started to show the car just had a new battery fitted .We have spent thousands with Auto Masters Whitfords over a few years and had trusted there honesty .He tried to tell me the sparkplugs were $50 each plus labor .I Feel the engine wash was not carried out as engine was not clean 'i was ripped off gone from $320 to $1150 this car was running good when left in for service on the quote said replaced badly worn burnt spark plugs i how can a car run so well witch plugs in this condition who am i to not believe just another pensioner ripped off

I was greatly impressed by Andy & the team at Auto Masters Moorooka. Prompt efficient work and friendly service. Ten out of ten. I strongly recommend them. Peter in Brisbane Show details ·  1

Automasters in Elizabeth were so professional, friendly and they go above and beyond if they can. They have taken my car in immediately and fixed the issue without having it booked in. I need my car daily to get to work so I am so grateful for the customer service that I have received. Will always go back as they are reliable.. Show details

Definitely recommend the friendly guys at Moorooka Auto Masters for their great job servicing the breaks on my Mazda. They also identified some other small issues which I had them resolve. The workshop is clean and tidy and plenty of parking. The train is also handy if you're not taking their courtesy car. Great service and the video explanation made the decision to proceed easy. Geoff, Yeronga Qld. Show details ·  1

Highly recommend the guys at Moorooka Auto Masters for not only identifying my Suzuki Grand Vitara issue as a faulty ABS Pump Module but actually finding a second-hand replacement which are as rare as Rocking Horse poo. They found one in WA, shipped it over and installed. Great service. Tina Winston Qld Show details

Salesman going door to door selling discount vouchers for Automasters. I was willing to talk to him until he opened his folder and overtly showed me the personal details of other people in the street who had bought them. He continued to say that he only had 3 vouchers left, and I asked is that because he saw 3 cars in our driveway? He said No. I… Read more

excused myself for a minute to go to the bathroom. I called my friend up the road whose name I saw on the sales guys folder. No surprise that he was told he was buying the last two vouchers and he was also annoyed that he was shown the details of our neighbours. Back at my front door, I politely farewelled my new friend and sat down to think about the line between salesmanship and lying a manipulation. I didn’t have to think long, as my friend had posted this guys antics on our Community Facebook page and the verdict was unanimous. It left a sour taste in everyone’s mouth and we won’t be eating what they’re serving. I liked Automasters until this point. Years of advertising “transparency” as a key part of their brand went out the window with our community. He looked like he had sold 30 or so vouchers, but lost at least 1,350 opportunities based on the “likes” on my friends Facebook post. I was going to write a short review sorry. But I didn’t have time.

Oh, and our location wasn’t in the list below. It was Hervey Bay.

I was blown away my Moorooka Auto Masters. I recently moved from NSW to QLD so it was my first experience for a QLD mechanic. It's also my first time to use Auto Masters and my reference point is MyCar who I used previously in Sydney. Auto Masters is 10x better than My Car and is also cheaper so that was a bonus. What really impressed me was the… Read more

level of detail they go into to explain the service being performed, issues they find, and the level of detail in the paperwork they hand you back. You can see from all of the information provided, including the video, that everything is legitimate and there is no "scam tactics" that one would usually have apprehension from dodgy mechanics. It's actually the first time ever in my whole life I have received a clear, detailed video from a mechanic explaining the issues they found. It really instils confidence in their work. They were also very honest in their billing and they refunded for an item they didn't end up using. The service was timely, the premises were spot clean and professional, the gentlemen at reception were super friendly and approachable with my questions, and they provide the paperwork in a nice little envelope so you don't lose anything. And further to all that, the car windows were cleaned and the car vacuumed. You have created a new loyal customer and I won't even think about going anywhere else. I will recommend Auto Masters to everyone I know for trusted, friendly, professional, and exceptional service. Thank you

I couldn't be happier with the service I received from Mick, the manager at Automasters Bunbury, over the last two days. After having my Mitsubishi Triton towed to their workshop yesterday after an RAC roadside callout, they completed a prompt initial assessment of the problem and then put the engine on an overnight pressure test to determine the… Read more ·  1

issue. They then contacted my car dealer and gave them their report. Although the dealer chose to tow the vehicle back to Perth due to the complexity of the repair, Mick still offered friendly support right up until the tow driver arrived at 6pm the following evening (long after closing time!) I can't speak highly enough of Mick's professionalism and his preparedness to go above and beyond , even where the repair was not going to earn him anything. I would recommend Automasters Bunbury to anybody requiring courtesy and professionalism.

Had my Trailblazer serviced at Pooraka A/Masters. Team there did a very thorough service and gave me great feedback. Verry happy with the service I will be going back with wife's car as well. Show details ·  1

I am genuinely shocked. AutoMasters don't even know how to change a tyre, seriously ask them to do change a tyre and do a basic wheel alignment, they can't. They employee apprentices who are charged at much higher rates. Don't risk it, they are terrible. Show details

Visited Reynella Automasters again with a different vehicle and a different problem. Had a console light coming up occasionally and they used a scan tool which showed a faulty brake pedal switch and I came back later. Turns out the Territory needed (again) a Brakebooster and Master cylinder which was leaking into the booster. I had this done by… Read more ·  2

Ford (the dealer supplier) under warranty at 35k but it had gone again. Ned and his team replaced both the booster and cylinder and also serviced the auto trans (it had been a while). I was most satisfied with the overall price and the quick turnaround of the car..it was given priority. I,ve checked around and the cost of the replacement items and trans service and labor was at a very reasonable price so I'll continue to rely on Ned and his team down the track.

Let the Buyer Beware: My Experience with Auto Masters Choosing Auto Masters is starting to feel a lot like taking a gamble at the casino—too many unknowns, and too much at stake. I usually avoid posting reviews, especially ones that sound like they're from disgruntled customers with a chip on their shoulder. But here I am, adding my voice to the… Read more

growing list of people who feel their experience needs to be shared.

I took my work van in for a routine oil and filter change on a Saturday morning—nothing major, just standard servicing. I picked it up just before closing at noon and drove off to attend to a client in Perth’s CBD. Unknown to me, the van had been leaking oil from the newly installed filter for nearly 30 kilometers. I only realized the issue when I arrived at my client’s site and saw the van continuing to leak oil all over their pristine paved sidewalk.

That’s when the real frustration began.

Auto Masters closes completely over the weekend—no emergency help desk, no technical support, no guidance. In 2025, I find it baffling that a business of this size and scope still doesn’t offer any form of after-hours assistance. All you get is a third-party service that answers calls, takes messages, and assures you someone will get back to you—eventually.

Left with no support and unable to leave the van leaking oil in the CBD until Monday, I had to act. I contacted RAC, but since I wasn’t a member, I had to pay $355 upfront for a membership and technician dispatch before a tow truck could even be arranged. I chose this as the most affordable option at the time. Meanwhile, my own 24/7 service business was at a standstill for three full days until the van was repaired and back on the road.

I called Auto Masters’ Head Office at 9 a.m. Monday and eventually received a return call around 2 p.m. from the Operations Manager. The call, from his mobile phone with poor reception, was less than helpful. I was given the usual runaround and told they “could have arranged a tow”—but only if I’d left my van leaking oil in front of a high-end client’s premises all weekend.

To make matters worse, the Operations Manager began debating the reimbursement for the tow costs, suggesting I should have booked a standard tow truck for $700 instead—implying that might have had a better chance of being reimbursed. Seriously?

Having worked in this industry for over 30 years, I understand the importance of honesty, accountability, and doing the right thing when you're at fault. I’ve always believed in making smart decisions that reduce pain and inconvenience for my clients. Unfortunately, I didn’t see that level of professionalism or maturity from Auto Masters' Head Office.

As of now, I’m still waiting to see if my client will pass on the $1,000 invoice for cleaning up the oil spill. And I have little hope of being fully reimbursed for the unexpected costs I incurred, simply because I made the poor choice of servicing my van on a Saturday.

Lesson learned: Auto Masters sets the rules—and you're on your own if anything goes wrong.

Automasters Enoggera had a really positive experience with these guys, they had gotten my Xtrail back running smooth again and I've recently bought a VW golf and these guys have done the service and I love how transparent they are with the video quotes, thanks for looking after me once again guys , 5 stars I totally recommend automasters Enoggera Show details ·  1

Ryan, Liam and the team at Auto Masters Tweed Heads are a fantastic crew. The video information and the explanation very top notch, especially for me to understand what was required for my Jeep. A very descriptive Invoice with all work carried out and explained to me. I have used Tweed Heads Auto Masters for a few years now and have nothing but… Read more ·  1

high praises for them. They also offer Afterpay, when there are unexpected repairs/parts. Thank you Auto Masters Tweed Heads.

Absolutely recommend going to the boys in Malaga…. If I could give 10 stars I would!!!!! My car decided to fail this morning before going to uni and there was no other car I could use so we got it towed to Malaga and within 2hrs I had a video of what was wrong with it and what needed fixing and by 3:30pm the same day I had my car back all fixed. … Read more ·  1

Customer service was amazing from the moment we called to get it in. Drives so much better now! Thank you boys. And big thank you to Sib, store manager, and Jeremy.

Inconvenient opening hours – Opening hours are suitable for pensioners and housewives. It used to be open from 7.30am to 5 30pm. I have to find another mechanic with the opening hours for working people. And that horrible superloud message when you are on hold! It exceeds an appropriate level of volume and can damage the eardrum. Called the main office several times to fix that, nothing happened. The current management of automasters is rubbish to say the least Show details

Shout out to Lance - appreciate your help! – Big shout to Lance at Enoggera Automasters! Helped to quickly diagnose a small problem that imbolised my car, so I had some peace of mind. Show details ·  1