Auto Request

Auto Request

4.1

62 reviews · Statistics

PositivevsNegative
76% · 4714 · 23%

Return Claim MadeYes (5) · No (45)
Ease of Use
4.4 (41)
Product Quality
4.1 (49)
Customer Service
4.1 (47)
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Reviews

62 reviews
Mitchell
Mitchell
 

Gary very professional

Great service from Gary, great customer service and very professional. Glad to have Gary get me into my first car. Ever need service ask for Gary. Show details
Daniel K.
Daniel K.QLDSouth East Queensland, QLD
 

Perfect car, easy as!

The process was made so easy, thank you Robert!
I will enjoy the ST. Show details
Matilda
Matilda
 

Awesome service from Robert :)

Just bought a car off Robert, he’s awesome to work with and made things super easy. Bought and picked up my car in 3 days. Excellent customer service and great deals.
edward G.
edward G.QLDSouth East Queensland, QLD
 

a wow car to suit my needs

Gary Hinton rep offered me a car to suit my need and budget. a Maza 3 2009 with low milage and extra rego for 6 months fully serviced new tyres a great little car. it goes great i could not more pleased. TY Gary. Show details
Ease of Use
Product Quality
Customer Service
Hagen N.
Hagen N.QLDSouth East Queensland, QLD4 posts
 

Dodgy Roadworthy

Bought a vehicle for 19.5k with a dodgy roadworthy.
Issues with car were strut tops, rear shocks, steering rack, exhaust manifold leaking, mismatched tyres with low tread, wipers that smeared the windscreen and obscured vision.
Auto Request did reimburse us for strut tops after some chasing and they paid for rear shocks. Staff at the Holden dealership that carried out our repairs allege Auto Request were rude and belligerent to deal with.
If you buy from here have the car inspected thoroughly by a professional and keep a record of all correspondence for warranty etc. Show details
Dirk
Dirk
 

Seemless Buying Experience

I purchased a car from Gary at the Strathpine store. The purchase priced negotiated was fair and they delivered on everything they promised. Show details
Ease of Use
Product Quality
Customer Service
Allan C
Allan C
 

My New Merc

I am old and had difficulty entering and exiting my vehicle. I went to Auto Request to try something I saw advertised on the internet. Robert was extremely helpful with my diffuiculties and I came away a very happy person with another Merc. Thanks guys! Show details
Disgruntled Consumer
Disgruntled Consumer
 

Faulty Cars

Purchased a used car in August 23, test drove it all good. 1 week after major faults arose.
car has been back to dealer 3 times for repairs and issue still present.
Now parts cannot be found to fix car.
Communication has been okay but issue could of been fixed the first time as it was clear what the problem was. Show details
Ease of Use
Product Quality
Customer Service
Deon
Deon
 

Worst Experience ever 24th August 2023

Purchased car in May car broken from me driving it out the driveway $4300 spent on it Paul was not taking my calls, I went to the Strathpine Car Yard was trying to work something out he walked away told me he would see me in an hour on my return he was gone no call nothing so my car is there broken with absolutely no assurance no customer service also my trade in is there stolen car seat covers Car Sharks I’m taking this to QCAT as it’s not a thing in 2023 from a car yard to rip people off and lie! This car did not pass a RWC that’s for sure some dodgy stuff going on here! No car no replacement no repairs please be careful the service from management was alarming! Show details
Malina
MalinaQLDSouth East Queensland, QLD
 
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Shane D.
Shane D.2 posts
 

Cowboys. All talk no action

I bought a car from theses guys. The sale man was full of promises that did not deliver. Had the car for only hours and return with a fault. Car still had broken part that were meant to be fixed and was not detailed as promised. And now had a central looking fault. After a lack of communication we final got the car back. Still not detailed and broken parts glued up and not replaced as promised. Did lodge a complaint but nothing done. Very disappointing. Just cowboys Show details
Ease of Use
Product Quality
Customer Service
NOp
NOpQLDSouth East Queensland, QLD
 
Craig
CraigQLDSouth East Queensland, QLD
 
Shelley
Shelley8 posts
 

Great Customer Experience

Bought a car through Auto Request Strathpine and dealt with Gary who I found to be friendly, professional and a straight talker. He gave us a great deal with our trade in and made the whole buying process easy and straight forward. Picked up our new car the next day and am happy with our choice of car. Show details
Steven
StevenQLDSouth East Queensland, QLD44 posts
 

Untrustworthy car yeard

Warning! Beware! Buy at your own risk! sellers are scandalous and very sneaky that will try to get out of any repairs that need doing to your vehicle before and after you purchase a vehicle from them!
Salesman and mechanics
ARE NOT TO BE TRUSTED iv had a major transmission fail on a vehicle I asked them to fix before I purchased the vehicle and was told that there's no problems with the vehicle when I came to buy the vehicle! which was a straight up lie! Also still would not fix when asked again!
Also Beware of shonky warranties THAT WILL ONLY COVER METAL PARTS OF YOUR VEHICLE THAT NEVER NEED REPLACING!
it's been a very bad experience buying from this car sales yard! I highly recommend that you buy elsewhere Show details

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