Auto Request

We spotted a little DS4 Citroen in the Kedron yard and made an online request and from the time Korban rang me back we feel that we had been respectful treated and assisted with our ultimate decision to purchase this little gem. Only time will tell… Read more ·  1

wether this car will be a pleasure to own or cost squillions over time. I believe that this car will be a nice little car that will give us the minimum of fuss. Even new cars can be troublesome so there are never any guarantees. So in closing we thank Korban, Robert, Nick and all of the team and wish them all the best in the future. Clive and Angela

From initial enquiry last week, to driving away our new Triton Ute this morning, our experience with the Auto Enquiry team at Strathpine has been outstanding every step of the way. Gavin looked after us with knowledge and good humour and nothing seemed to be too much trouble. At no time was there any hard sell or protracted negotiating and we came away satisfied that we had been given an honest deal. Thank you team.

Do not trust this dealership. They will pressure you, mislead you, and do whatever it takes to get your money. My experience with Mick has been extremely disappointing and unprofessional. He attempted to pressure me into accepting car finance that was well outside my budget, at a highly inflated interest rate, with over $3000 in additional fees… Read more

and most importantly, under terms that did not match the finance conditions stated in their own contract.

When I refused, they attempted to withhold my deposit even though the finance conditions were not met. During phone calls, Mick lied about the details of my finance agreement and falsely claimed I was “legally obligated” to sign the loan offer from their finance partner, Autofunds. He also told me I wouldn’t be able to get finance elsewhere due to a low credit score which turned out to be caused by multiple hard enquiries Autofunds made on my credit file, damaging what was previously a clean record.

Despite involving a solicitor, the dealership initially refused to cancel the contract or return my deposit. Even now, a month after legal contact was made, I am still waiting for confirmation that my refund has been processed.

I purchased a car today from Brian in Kedron. I expressed interest in the vehicle from a search online. Brian and the team assisted with a quick approval for finance and sale of the car. He was friendly respectful and didn’t try and push me to look at anything else as other dealers have done. It was the easiest transition that I’ve had when buying a car. Keep up the good work Brian and team. Show details

I recently purchased a car from Auto Request Strathpine. They were amazing to deal with no pressure sales people and service was fantastic!! Many thanks to Gary and especially Tobias who went out of their way to ensure I was happy with my purchase. Also their after sale care was outstanding. Would definitely recommend.

Great service – Great after service warranty. Calli was fantastic in sorting out problem with my daughters air-con. Even though we bought the car back in March 24,Calli went out of her way to have the problem rectified. Thank you so much Calli

Sold Recalled vehicle – Sold a vehicle that has a class action lawsuit and has been recalled, customer service was extremely rude and talked down without addressing any relevant issues that occurred

Wouldn’t recommend this dealership – My daughter recently bought a car from Auto Request Strathpine it was a stressful disappointing experience. The car she bought had major issues within 24 hours of purchase. We were initially told it was a simple fix however we don’t believe this was the case. We asked for a refund, were refused however they offered her a different car. The… Read more

salesman she dealt with was unprofessional and asking to take her out. We have text messages he sent to my daughter to support this. They didn’t contact my daughter in a timely manner as they said they would to resolve the issue. In fairness to them they did give her a loan car to use. She ended up having to spend more money to get a car. I couldn’t recommend this dealership. This is the first time I have ever left a review for anything this is how strongly I feel about this.

Dodgy Roadworthy – Bought a vehicle for 19.5k with a dodgy roadworthy. Issues with car were strut tops, rear shocks, steering rack, exhaust manifold leaking, mismatched tyres with low tread, wipers that smeared the windscreen and obscured vision. Auto Request did reimburse us for strut tops after some chasing and they paid for rear shocks. Staff at the Holden… Read more

dealership that carried out our repairs allege Auto Request were rude and belligerent to deal with. If you buy from here have the car inspected thoroughly by a professional and keep a record of all correspondence for warranty etc.

Amazing – Brian was absolutely amazing and so helpful in the process of me purchasing a car! Would highly recommend this place to anyone and everyone! All of the team are amazing!

Excellent Customer Service – Dealt with Brian and found him very competent, welcoming, professional and easy to deal with while purchasing vehicle. Definitely would recommend Auto Request, staff was also friendly.

Mixed review – The start was great . Troy was a good person to deal with . Then I took the car to my mechanic and it was not good . They said they will fix it ... 2 weeks later and I got it back and it was not touched, even though they said it was fixed . The reason for 4 stars is that Troy took over after my mechanic fixed the problem and made sure I didn't… Read more

have to pay . Be careful as the management and mechanics are not as they seem . I would not buy from here again it was very stressful . Just glad I did not have to go to court .

Good experience – Gary was very open and honest with us as the car we purchased is for my Granddaughter. He was honest and forthcoming with answers to our questions and had the points i made fixed before we took delivery. In a few months i will return with another review about the car itself.

Gary very professional – Great service from Gary, great customer service and very professional. Glad to have Gary get me into my first car. Ever need service ask for Gary.

Awesome service from Robert :) – Just bought a car off Robert, he’s awesome to work with and made things super easy. Bought and picked up my car in 3 days. Excellent customer service and great deals.

a wow car to suit my needs – Gary Hinton rep offered me a car to suit my need and budget. a Maza 3 2009 with low milage and extra rego for 6 months fully serviced new tyres a great little car. it goes great i could not more pleased. TY Gary.

Seemless Buying Experience – I purchased a car from Gary at the Strathpine store. The purchase priced negotiated was fair and they delivered on everything they promised.

My New Merc – I am old and had difficulty entering and exiting my vehicle. I went to Auto Request to try something I saw advertised on the internet. Robert was extremely helpful with my diffuiculties and I came away a very happy person with another Merc. Thanks guys!

Faulty Cars – Purchased a used car in August 23, test drove it all good. 1 week after major faults arose. car has been back to dealer 3 times for repairs and issue still present. Now parts cannot be found to fix car. Communication has been okay but issue could of been fixed the first time as it was clear what the problem was. Show details

Worst Experience ever 24th August 2023 – Purchased car in May car broken from me driving it out the driveway $4300 spent on it Paul was not taking my calls, I went to the Strathpine Car Yard was trying to work something out he walked away told me he would see me in an hour on my return he was gone no call nothing so my car is there broken with absolutely no assurance no customer service… Read more

also my trade in is there stolen car seat covers Car Sharks I’m taking this to QCAT as it’s not a thing in 2023 from a car yard to rip people off and lie! This car did not pass a RWC that’s for sure some dodgy stuff going on here! No car no replacement no repairs please be careful the service from management was alarming!

Cowboys. All talk no action – I bought a car from theses guys. The sale man was full of promises that did not deliver. Had the car for only hours and return with a fault. Car still had broken part that were meant to be fixed and was not detailed as promised. And now had a central looking fault. After a lack of communication we final got the car back. Still not detailed and… Read more

broken parts glued up and not replaced as promised. Did lodge a complaint but nothing done. Very disappointing. Just cowboys

DODGY SCAMMERS – I was coerced into deleting my bad reviews about this place in return for “fixing” my car that has been a dump since I bought it. I purchased the car in October 2022 and the car failed by mid November 2022. [Name Removed] at the Kedron store told me on the phone to go to court because he wasn’t helping due to the car being out of warranty. I… Read more

opened a case with Consumer Affairs. I had to take the car to my own mechanic and spent $1000 there, but again, the car has major electrical issues and it’s failed again. [Name Removed] at the Strathpine store contacted me and told me that if I delete my bad reviews, he will get my car fixed. I agreed, being in a desperate and vulnerable position assuming my car would finally be fixed. [Name Removed] physically withheld the keys to a dodgy rental from me until I agreed to delete the bad reviews stating they “hurt his feelings.”

The rental he loaned me also had a flat battery and was in worse-looking shape than any other car in the yard they could’ve loaned me. Not long after my car came back to me, the car [Content Removed] itself again. I pay $250 to get my car to Strathpine. [Name Removed] tells me once again to delete another bad review I forgot about before he will help me in any way. I once again agree. Since then, he tells me my car is at Hyundai but they “won’t get back to him.” Funny because I’ve called 3 different Hyundais who all answer the phone quickly and none of them have my car. So where is it ?

I’ve been paying off this car for almost 10 months now and have had the chance to drive it maybe 2 months total.

I asked [Name Removed] if they would buy the car back from me and he is not willing to, instead gives the “it’s with Hyundai” story over and over. He’s a bully and this coercion is illegal. I will no longer accept the threatening messages and coercion for something that should not have happened in the first place. You do not meet Australian Consumer Laws that are guaranteed for used cars, yes even cars out of warranty.

I was clearly sold a lemon. This is now moving into the hands of QCAT as of today. I have also reported this behaviour to Facebook and Google so they have proof that reviews are being altered/manipulated. A Current Affair is not out of the question and I see I am not the only one with a similar story. Save yourself the financial and mental heartache and AVOID AUTO REQUEST AT ALL COSTS.

Lack of support & broken promises – They seemed very open & honest during the sale with offers to deal with any warranty issues. They even took the car for a service due to the dash maintenance lights coming on when first starting. BUT Once the engine 'red' dash lights lit up and the car had to be urgently taken to another service agent things changed. While keeping Autorequest… Read more

fully informed, it turned out the emissions system was fully blocked and the hot exhaust manifold had split. So the insurance claim process started via Autorequest....and nothing has happened since after many communications about what they are going to do and how they will call me back.

I have never recieved a call back even though I continued to follow-up. Then they said I should contact the department of fair trade to pursue further.

So much for all the nice words about being there to help.

Great Customer Experience – Bought a car through Auto Request Strathpine and dealt with Gary who I found to be friendly, professional and a straight talker. He gave us a great deal with our trade in and made the whole buying process easy and straight forward. Picked up our new car the next day and am happy with our choice of car.