Auto Request

Auto Request

Auto Request
4.1

65 reviews

PositivevsNegative
77% · 5014 · 22%

Return Claim MadeYes · No
Ease of Use
4.5
Product Quality
4.1
Customer Service
4.1
Brand Manager for Auto Request? Claim your listing.

Reviews

65 reviews
Treena Armstrong
Treena ArmstrongSouth East Queensland, QLD5 posts
 

Mixed review

The start was great . Troy was a good person to deal with .
Then I took the car to my mechanic and it was not good . They said they will fix it ... 2 weeks later and I got it back and it was not touched, even though they said it was fixed .
The reason for 4 stars is that Troy took over after my mechanic fixed the problem and made sure I didn't have to pay . Be careful as the management and mechanics are not as they seem . I would not buy from here again it was very stressful . Just glad I did not have to go to court . Show details
Ease of Use
Product Quality
Customer Service
Ray C.
Ray C.South East Queensland, QLD
 

Good experience

Gary was very open and honest with us as the car we purchased is for my Granddaughter. He was honest and forthcoming with answers to our questions and had the points i made fixed before we took delivery.
In a few months i will return with another review about the car itself. Show details
Ease of Use
Customer Service
Mimi87
Mimi87Darling Downs, QLD2 posts
 

Friendly welcoming staff

Gary provided great service, friendly welcoming staff, easy process and prepared
Mitchell
Mitchell
 

Gary very professional

Great service from Gary, great customer service and very professional. Glad to have Gary get me into my first car. Ever need service ask for Gary. Show details
Daniel K.
Daniel K.South East Queensland, QLD
 

Perfect car, easy as!

The process was made so easy, thank you Robert!
I will enjoy the ST. Show details
Matilda
Matilda
 

Awesome service from Robert :)

Just bought a car off Robert, he’s awesome to work with and made things super easy. Bought and picked up my car in 3 days. Excellent customer service and great deals.
edward G.
edward G.South East Queensland, QLD
 

a wow car to suit my needs

Gary Hinton rep offered me a car to suit my need and budget. a Maza 3 2009 with low milage and extra rego for 6 months fully serviced new tyres a great little car. it goes great i could not more pleased. TY Gary. Show details
Ease of Use
Product Quality
Customer Service
Hagen N.
Hagen N.South East Queensland, QLD4 posts
 

Dodgy Roadworthy

Bought a vehicle for 19.5k with a dodgy roadworthy.
Issues with car were strut tops, rear shocks, steering rack, exhaust manifold leaking, mismatched tyres with low tread, wipers that smeared the windscreen and obscured vision.
Auto Request did reimburse us for strut tops after some chasing and they paid for rear shocks. Staff at the Holden dealership that carried out our repairs allege Auto Request were rude and belligerent to deal with.
If you buy from here have the car inspected thoroughly by a professional and keep a record of all correspondence for warranty etc. Show details
Dirk
Dirk
 

Seemless Buying Experience

I purchased a car from Gary at the Strathpine store. The purchase priced negotiated was fair and they delivered on everything they promised. Show details
Ease of Use
Product Quality
Customer Service
Allan C
Allan C
 

My New Merc

I am old and had difficulty entering and exiting my vehicle. I went to Auto Request to try something I saw advertised on the internet. Robert was extremely helpful with my diffuiculties and I came away a very happy person with another Merc. Thanks guys! Show details
Disgruntled Consumer
Disgruntled Consumer
 

Faulty Cars

Purchased a used car in August 23, test drove it all good. 1 week after major faults arose.
car has been back to dealer 3 times for repairs and issue still present.
Now parts cannot be found to fix car.
Communication has been okay but issue could of been fixed the first time as it was clear what the problem was. Show details
Ease of Use
Product Quality
Customer Service
Deon
Deon
 

Worst Experience ever 24th August 2023

Purchased car in May car broken from me driving it out the driveway $4300 spent on it Paul was not taking my calls, I went to the Strathpine Car Yard was trying to work something out he walked away told me he would see me in an hour on my return he was gone no call nothing so my car is there broken with absolutely no assurance no customer service also my trade in is there stolen car seat covers Car Sharks I’m taking this to QCAT as it’s not a thing in 2023 from a car yard to rip people off and lie! This car did not pass a RWC that’s for sure some dodgy stuff going on here! No car no replacement no repairs please be careful the service from management was alarming! Show details
Malina
MalinaSouth East Queensland, QLD
 
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Shane D.
Shane D.2 posts
 

Cowboys. All talk no action

I bought a car from theses guys. The sale man was full of promises that did not deliver. Had the car for only hours and return with a fault. Car still had broken part that were meant to be fixed and was not detailed as promised. And now had a central looking fault. After a lack of communication we final got the car back. Still not detailed and broken parts glued up and not replaced as promised. Did lodge a complaint but nothing done. Very disappointing. Just cowboys Show details
Ease of Use
Product Quality
Customer Service
NOp
NOpSouth East Queensland, QLD
 

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