Cars24 Australia

I have been extremely happy with Cars24. They gave me a good and acceptable price for my car while other car dealers fell short. Everyone involved in the process of helping me sell my car proved exceptionally helpful from start to finish. A big thank you to Himani and Syeda at Cars24 in keeping me updated as things progressed. Thank you all very much. Melissa Woods

I had my Hyundai Tucson inspected by Prateek Arora from Car24. It was a very kind and professional experience. Both Prateek and Ankush guided me smoothly through the process which resulted in a sale contract. Thank you very much to the Car24 team.

Great to deal with sold our car no problem easy transaction Show reply

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not… Read more ·  1

meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish. The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely… Read more ·  1

responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

⭐⭐⭐⭐⭐ I had an excellent experience selling my Tesla Model Y to CARS24. From start to finish, the entire process was professional, straightforward, and incredibly smooth. A special thanks to Shristi, Akhil, for their outstanding service. They were friendly, helpful, and professional throughout the whole process. Communication was excellent at… Read more ·  1

every stage—they kept me informed, answered all my questions clearly, and made sure everything was handled without any unnecessary stress or delays.

I was also very happy with the fair and competitive price offered for my Tesla Model Y. The valuation and selling process were transparent, and everything was explained clearly, which gave me confidence in the deal.

What I appreciated most was how easy they made the entire experience. Selling a car can sometimes be time-consuming and stressful, but the CARS24 team made it simple and hassle-free from the initial discussion through to completing the sale.

Highly recommend CARS24 to anyone looking to sell their car. Great communication, fair pricing, excellent customer service, and a very smooth process overall.

Thank you again to Shristi, Akhil, and Provind for making it such a positive experience! ⭐⭐⭐⭐⭐

I recently sold my car through Cars24 and overall was really happy with the process. Initially I was quite cautious and honestly wondered if they might be a scam, so I spent quite a bit of time researching the company and even checking the locations of their offices on Google Maps. After going through the process, I found everything to be… Read more ·  1

legitimate and professionally handled.

The Zoom/video inspection of the car with Harshal was straightforward and easy, and he was very helpful throughout the whole process, answering questions, offering suggestions and praise. One thing buyers should be aware of is that if you receive an offer from Cars24, the amount will reduce every couple of days until formally accepted, so it’s worth keeping that in mind when deciding to go ahead.

Even with that, the final offer was still substantially higher than two other online car buying companies I had contacted. A deposit was paid into my account, and the full balance was received the day before pickup, which I confirmed with Ronit before handing the vehicle over.

Overall, I was very happy with the experience and would definitely recommend Cars24 to anyone wanting a straightforward and convenient way to sell their car.

Time-Wasting, Lowballing, High-Pressure Tactics Cars24 contacted me after I listed my Mazda CX-5 for sale, and the entire experience was a complete waste of time. The car’s realistic market value is $30k–$35k, with wholesale around $25k. I advertised it at $27,500, which was fair and transparent, with minor cosmetic scuffs clearly shown in the… Read more

listing photos.

From the very first call, Cars24 were talking numbers around $23k — already well below wholesale. They then sent a mechanic to inspect the vehicle. The inspector told us the car was immaculate and mechanically sound.

Despite this, a few hours later Cars24 called back claiming the same minor scuffs they already had photos of somehow justified “substantial” panel repairs and slashed their offer to $22,500. This felt completely disingenuous. What followed was blatant pressure to force an immediate decision. When I explained the car belongs to my wife and we needed time to discuss it, they escalated the pressure, claiming the offer couldn’t be held because of internal “buying budget” limits.

I have over 40 years’ experience in sales and marketing, and I recognise pressure tactics when I see them. I made it clear I would not be rushed or manipulated into a bad decision. At that point, I refused to deal with them at all.

This process felt deliberately designed to wear sellers down after they’ve already invested time in inspections and calls. If you know the value of your car, expect lowball offers and heavy pressure. I would strongly advise others to think twice before engaging with Cars24 unless you’re prepared for this kind of experience.

Overall an easy experience. Everything regarding the purchase of my car was explained and pricing was transparent. Vansh did a great job communicating the process. Show reply

I had a really pleasant experience dealing with Car24. The communication throughout the process was clear, professional, and transparent. Nitin and team were very helpful, friendly, and easy to deal with. Show reply

I had a positive experience with Cars24, both with Tarushi and Harshal. The process was efficient and transparent. Definitely helped me out in selling my car with a tight timeframe. Thanks, Cars24!

Initial offer via chat was $12400. Ended up $11500 with drop of the car in Sydney. Price dropped at each step of the way and lots of excuses like scratches successfully ending up in a low price. A fair bit of hassle calling all the time and needed documents not normally required in a sale but the money was paid in the end...

My experience was bad. I chose Cars24 because it seemed easy, but it wasn’t. They first gave a good price pending inspection. The inspection itself was difficult and took about an hour (or nearly) of me pointing my phone at every section of the car, including lying on the road to film underneath, while the person on the other end kept asking for… Read more

different angles.

The final offer was significantly lower than the initial one — and lower than offers I received from other car yards that had seen the car in person. I feel like they baited me with a good offer and then backtracked.

The reasons they gave for the lower price were very unreasonable. They cited scratches and curb rash that I had already disclosed prior to initial quote. They sited market trends which they should have known about at the time they offered the provisional quote. They also claimed the service history was incomplete, but they were wrong — the history is complete, and they later admitted this (without changing their offer). Seemed like the were trying as hard as they could to find or fabricate reasons to not honour their initial valuation: a true bait and hook strategy.

In terms of convenience, it was much harder than simply dealing with the guy from my local car yard, who came to my house, inspected the car himself, and offered a better price.

They have been quick to respond to enquiries, which is one positive.

Based on this overall experience, I can’t recommend selling a car to Cars24.

Good outcome in end, money for sale was paid largely on time. Had issue with initial virtual inspection and agent not understanding me; staff have also been very persistent/ relentless with calls and emails requesting I provide a review and feedback which is quite annoying.

Bansh guided me through all the procedures kindly. I was a bit nervous because it was my first time selling my car to a company rather than an individual. But thanks to Bansh, I felt confident.

Dealt with Vineet at Cars24, he reached out early on in the process of selling my car. He followed up on a number of occasions checking in with me. Each time he offered what I considered a reasonable offer but as was early on I declined each time. Due to his following up - I decided to take the easier step and sell to him at Cars24. The price was… Read more

fair and the process very easy. Vineet was always excellent to deal with and made it very easy. Thanks Vineet

Had a great experience with Cars24. The whole process of selling my car was smooth, straightforward and hassle-free. The team was helpful and everything was completed without any issues. Would definitely recommend Cars24 for a simple and stress-free car selling experience.

My experience with CARS24 was easy and smooth from the moment Jay contacted me with a purchase price for my car, which I had listed on another website. Jay was always quick to respond to my queries and guided me through the inspection and contract‑completion process. I received the agreed payment before the car was collected from my home, which gave me complete confidence in the process.

Great experience selling my car through Cars24. The process was straightforward and hassle-free from the initial valuation through to inspection, contract signing, payment and pickup. Shristi and Mehak were both very helpful throughout the process and kept me updated along the way. I was on a tight schedule as I was leaving Australia, and the… Read more

team helped coordinate everything so the sale could be completed in time. Payment was received before the vehicle was collected as promised.

Overall, a smooth and convenient experience. Would definitely recommend Cars24 to anyone looking for an easy way to sell their car.