Cars24 Australia

When I decided to sell my car within a limited timeframe, Cars24 handled the process very quickly and with great care, allowing me to complete the sale smoothly. Although the offer did not reach my expected price, it was higher than what other companies offered. Thank you to Sharma, who supported me throughout the process. As this was my first… Read more

time selling a car, I felt quite anxious, but he promptly and kindly answered all my questions, which really helped me feel at ease.

Just wanted to sell my car, went through the process, got a valuation, then they tell me they will only accept the car as a trade in! No explanation given. Useless for me, I just want to sell, not buy as well.

Had a wonderful experience while selling our car to Cars24 dealership. The staff at Cars24 especially Jay and Prateek were just fantastic and provided a 5 Star hassle free and smooth service during the entire process. Both were so accurate with all the information they provided and were very prompt and helpful. Overall dealing with Cars24 was a great experience and would certainly recommend if anyone looking to sell their vehicle.

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not… Read more ·  1

meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish. The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely… Read more ·  1

responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

We have just had a very successful experience with Revati Shaw at cars24. She helped allay our fears initially of it being a scammer, then she guided us through the contract process and Docusign. We managed to mess up the first Docusign and she… Read more ·  1

forwarded a replacement for us to complete. The money transfer was fast and as agreed. They have our car now in their shop & we are almost home. Thank you Revati and team, you were great!

I recently sold my car through Cars24 and overall was really happy with the process. Initially I was quite cautious and honestly wondered if they might be a scam, so I spent quite a bit of time researching the company and even checking the locations of their offices on Google Maps. After going through the process, I found everything to be… Read more ·  1

legitimate and professionally handled.

The Zoom/video inspection of the car with Harshal was straightforward and easy, and he was very helpful throughout the whole process, answering questions, offering suggestions and praise. One thing buyers should be aware of is that if you receive an offer from Cars24, the amount will reduce every couple of days until formally accepted, so it’s worth keeping that in mind when deciding to go ahead.

Even with that, the final offer was still substantially higher than two other online car buying companies I had contacted. A deposit was paid into my account, and the full balance was received the day before pickup, which I confirmed with Ronit before handing the vehicle over.

Overall, I was very happy with the experience and would definitely recommend Cars24 to anyone wanting a straightforward and convenient way to sell their car.

Time-Wasting, Lowballing, High-Pressure Tactics Cars24 contacted me after I listed my Mazda CX-5 for sale, and the entire experience was a complete waste of time. The car’s realistic market value is $30k–$35k, with wholesale around $25k. I advertised it at $27,500, which was fair and transparent, with minor cosmetic scuffs clearly shown in the… Read more

listing photos.

From the very first call, Cars24 were talking numbers around $23k — already well below wholesale. They then sent a mechanic to inspect the vehicle. The inspector told us the car was immaculate and mechanically sound.

Despite this, a few hours later Cars24 called back claiming the same minor scuffs they already had photos of somehow justified “substantial” panel repairs and slashed their offer to $22,500. This felt completely disingenuous. What followed was blatant pressure to force an immediate decision. When I explained the car belongs to my wife and we needed time to discuss it, they escalated the pressure, claiming the offer couldn’t be held because of internal “buying budget” limits.

I have over 40 years’ experience in sales and marketing, and I recognise pressure tactics when I see them. I made it clear I would not be rushed or manipulated into a bad decision. At that point, I refused to deal with them at all.

This process felt deliberately designed to wear sellers down after they’ve already invested time in inspections and calls. If you know the value of your car, expect lowball offers and heavy pressure. I would strongly advise others to think twice before engaging with Cars24 unless you’re prepared for this kind of experience.

I was quite hesitant at first to proceed with Cars24, especially after being contacted through Messenger via Carsales about the car I’d listed for sale. However, after answering a few questions and going back and forth, the negotiations began and we quickly landed on a number that we were both comfortable with. Once I accepted the offer, the team… Read more ·  1

contacted me straightaway and explained the entire process clearly. What I thought would be stressful actually turned out to be one of the most seamless, easy and stress-free selling experiences I’ve had.

I didn’t have to deal with the usual dealer paperwork or back-and-forth. They sent me the inspection report electronically, which I completed and returned, and then promptly sent through the contract confirming the offer. I signed, and they paid the deposit immediately — no hesitation, no last-minute negotiation.

When they asked about availability for pick-up, I explained that I’m pregnant and due to give birth in just four days, so I really needed everything wrapped up quickly. They scheduled the pick-up for the very next day, arrived on time, and paid the remainder of the sale price instantly.

I didn’t need to leave my home once — they organised everything, communicated promptly, and made the whole experience so smooth at a time when I truly needed it.

A huge shout-out to Nitin, Ansh and Vrinda for their professionalism, efficiency and kindness throughout the entire process.

Thank you all for such a great transaction. I can now focus on welcoming my baby in peace, knowing the car is sold and everything has been taken care of.

A great selling experience from Cars24 from initial offer to settlement. Nitin who works for them has been helpful from the start. Very easy system and quick payment. Highly Recommend Cars24.

I recently sold my car through Cars24 and found the fully online process — including the virtual inspection — simple and convenient. Nitin, my sales contact, was attentive and quick to respond to any questions, which made the experience smooth from start to finish. While the final price was a bit lower than I’d hoped, I accepted it, and the handover was seamless with funds already transferred before I delivered the car.

Had a great experience selling my car through Cars24. The entire process was smooth, quick, and hassle-free from start to finish. Special thanks to Nitin for being extremely helpful, professional, and supportive throughout the process. Highly recommend Cars24 for anyone looking to sell their car easily. Show reply

This company is harassing me. Multiple people calling me and messaging me all with different offers for a car that I have for sale on carsales. I don’t want to accept your low balls offers! Leave me alone! I wish to opt out and if it continues I will be reporting this to the ACC

Terrible - AVOID – Terrible service. Lied to me for about 2.5 weeks. I would be really careful with buying or selling to these liars. Im pretty suspicious of all of the fake reviews on this site also! Just jerked me around for weeks

[Content Removed] alert. Reached out to Cars24 today to look at selling my car. Filled in all my details, spent 20 mins taking photos and then a 1 hour video inspection. They have just called me to tell me they don’t buy cars in my state. So now they have all my personal details, not to mention 1.5 hours of my time. Do not use!!!

Amazing service! They made test driving and car selection super easy and stress free. They let me fully check out the car! When I had to cancel the purchase, they refunded the full deposit in 2 days!! I tell people don't even bother going elsewhere if they're in Sydney; go to Cars24 and they'll look after you. Show reply

I had a 5-star experience with Car Sales. I sold my car to them, and the whole process was smooth and timely. Nitin, the coordinator, organised everything very well. The price was reasonable, and the service was excellent. Show reply

I had an excellent experience selling my car through CARS24. Shrishti and Om were professional, responsive, and maintained clear communication throughout the entire process. I highly recommend their services. Show reply