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Cars24 Australia

Cars24 Australia

 Verified🏆 2026ABN: 22645541920
Cars24 Australia
4.6

1,735 reviews

Positive vs Negative
91%9%
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Ease of Use
4.6
Customer Service
4.5

 AI reviews summary 

Pros
Efficient and fast process: Many users highlight the quick turnaround time for vehicle sales, often completing transactions within a few days.
Convenient virtual inspections: The remote video inspection process is frequently praised for saving time and eliminating the need to travel to a physical location.
Helpful customer service: Numerous reviewers highlight specific staff members for providing professional, patient, and responsive support throughout the transaction.
Prompt payment: Several customers note that funds are transferred reliably and quickly, often prior to vehicle handover.
Cons
Valuation discrepancies: A subset of reviews indicates that initial online or phone quotes can be reduced following vehicle inspections.
Communication challenges: Some users report difficulties with customer service responsiveness and coordination between different departments.
Verdict

Overall sentiment toward Cars24 Australia is generally positive, with many customers appreciating the convenience of the virtual inspection process, prompt payouts, and professional support from specific staff members. However, a minority of reviewers report frustrations regarding post-inspection valuation adjustments and occasional communication hurdles. Consumers looking to sell a vehicle efficiently may find the platform convenient, though keeping expectations realistic regarding final valuation offers is advised.

1,735 reviews
5 John  · Good communication clear process quick payment fair price smooth easy
5 Umer F.  · Sold my BMW x3 with them. Great experience throughout. Highly recommended
5 Fiona P.  · Ansh was great at keeping us informed of every stage needed to sell our car. From virtual inspection to transfer of funds it was a quick process.
5 Shahn B.  · Vineet and the team were efficient and gave me a great price on my car
5 Aaron  · Smooth and trouble free process would recommend to anyone selling a vehicle
5 Swifty  · Easy process and transaction selling my car. Staff member Vineet provided great customer service and was very helpful. Highly recommend Cars24!
Nicola
NicolaNSW
 

Was very impressed with the entire experience I had with Cars24. They were very professional and helpful and made the process of selling my car seamless. Also a big thank you to Vineet in Sales and Courtney who assisted us when we dropped off our car. Definitely a 10/10 service!

Ask the reviewer
Sahil Loona
Sahil LoonaVIC2 posts
 

⭐⭐⭐⭐⭐ I had an excellent experience selling my Tesla Model Y to CARS24. From start to finish, the entire process was professional, straightforward, and incredibly smooth. A special thanks to Shristi, Akhil, for their outstanding service. They were friendly, helpful, and professional throughout the whole process. Communication was excellent at… Read more ·  1

every stage—they kept me informed, answered all my questions clearly, and made sure everything was handled without any unnecessary stress or delays.

I was also very happy with the fair and competitive price offered for my Tesla Model Y. The valuation and selling process were transparent, and everything was explained clearly, which gave me confidence in the deal.

What I appreciated most was how easy they made the entire experience. Selling a car can sometimes be time-consuming and stressful, but the CARS24 team made it simple and hassle-free from the initial discussion through to completing the sale.

Highly recommend CARS24 to anyone looking to sell their car. Great communication, fair pricing, excellent customer service, and a very smooth process overall.

Thank you again to Shristi, Akhil, and Provind for making it such a positive experience! ⭐⭐⭐⭐⭐

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Siva
Siva2 posts
  Verified

My Experience with Cars24 I was initially a little hesitant about selling my car through Cars24, but Vansh and Harshal explained the process to me in detail and answered all my questions. They offered me a very reasonable price for my very low-mileage BYD Atto 3, which gave me confidence to proceed. They scheduled an online inspection, and once… Read more ·  1

they were satisfied with the condition of my car, I submitted all the necessary documents. After the documents were verified, they paid the initial deposit the very next day. Within a few days, they paid the remaining purchase amount and arranged for a truck to pick up my car.

The entire process was incredibly fast, convenient, and stress-free, especially because everything was handled online. I honestly never thought selling a car could be this easy while still receiving a reasonable price.

Whenever I needed clarification, there was always someone available to take my call and assist me. Vansh and Harshal supported me throughout the entire process, right up until my car was picked up.

I highly recommend Cars24 to anyone looking to sell or purchase a car at a reasonable price. My experience was excellent, and the whole process was much easier than I expected.

Reviews with attachments

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Saboor A.
Saboor A.2 posts
  Verified

Beware!! Absolutely do not buy a vehicle from this dealership. 1. There are hidden charges (dealership fees) that they do not use in their price match guarantee. They do not negotiate whatsoever. 2. they unregister the vehicles to make money from the remaining rego and green slip and hit you with that unnecessary cost (unethical practice). 3.… Read more

there is no one to call or speak to (you get a call centre). 4. I picked up my vehicle - it hadn’t been washed, vacuumed or wiped (see photos).It had a huge bird poo. Even though they had 2 days to detail the car, the detailers don’t work past 3pm which was a coincidence given I picked up the car at 3.30pm. They said they would send a Detailer to my house but 2 days later and I still did not receive a call from the Detailer 5. The car is parked outside and dirty, so expect a car with ant infestation (see videos/photos)

Cars24 Australia
Cars24 Australia    

Hi Saboor, We’re sorry to hear that your vehicle… Read more

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Andrew W.
Andrew W.NSW2 posts
 

Great service. Easy to deal with. Looking to sell your car give them a call Show reply

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Peter James
Peter James
  Fair Incentive Verified

So close to perfect – If you are looking for a hassle free way to buy a car this is the way to go. From ordering to paying, delivery and registration change it all occurred without my input. The car was in exact condition described and couldn’t be happier. Negatives: Please don’t provide yellow number plates, I would have been happy to pay more for white on black. Show reply

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Rutao J.
Rutao J.
 

Overall great experience of selling the car. Quick turnaround and professional team. Many thanks to Dipanshu and Mehak. Goodby to my loved CX5. Show reply

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Beauty power
Beauty power
  Verified

I trusted this service as I have sold my car with self confidence and their inspector has encouraged and enough abilities with respect attitude to get all my way gone through smoothly. Everyone can try and feel the experience by yourself and I mean it’s well organised service. Kind Regards, Sophal Show reply

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Sharon G
Sharon GSA3 posts
 

We had an excellent experience with Cars24. Nitin kept everything on track. Funds were transferred the day before the car was collected. Very efficient process all round. Show reply

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ibrahim kassem
ibrahim kassemNSW2 posts
 

Great experience selling my car with CARS24. Nitin was fantastic, honest, efficient, and very easy to deal with. The whole process was quick and stress‑free. Highly recommend! Show reply

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James T.
James T.ACT
  Fair Incentive

Arjun form Cars24 is the best . He knows what's customer wants. Customer service is the best. I will sell my another car with them again. Show reply

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Wade
WadeQLD
  Verified

Fantastic place. Highly recommend. Purchased a car and traded in with absolutely no issues. Shukmani, Goldy and Zahlia were all amazing working through the process making everything run smoothly. Very easy and hassle free. Will be the first place I look when looking to purchase a car in the future. Wade Show reply

Find out how Cars24 Australia compares to other Online Vehicle Sales Sites

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Latest follow-ups

Mark Bishop
Mark BishopQLD
 

Great to deal with sold our car no problem easy transaction Show reply

 Follow-up  · Yes pickup of the vehicle was great no problems at all

J C.
J C.NSW2 posts
 

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not… Read more ·  1

meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

 Follow-up  · This is the follow up. I think i know how they operate. There will be a team scouting marketplaces like facebook, carsales etc. They will contact you directly and price haggling will start immediately. But that is not where it is locked it. After that the Inspection Team will ask for documents and then a Video Call Inspection. After the… Read more

cari
cari2 posts
 

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish. The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely… Read more ·  1

responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

 Follow-up  · Payment has been very well handled, no surprises. Because my car was less than a year, I just sent some requested pictures online. There were no hidden fees.

Positive reviews

Anton
AntonQLD
 

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition as described. They promptly paid a deposit, followed by the balance the day before I dropped the car off (they arrange pick up from your home as well,… Read more ·  1

but we opted to drop it off as the depot is close to our home). Bhuvnesh and Himani were prompt and efficient to deal with.

Alan
Alan6 posts
  Verified

I was wary at first of using a company like Cars24 to sell my car, but the whole experience was very positive. Their initial offer was acceptable, but I expected their price to come down a lot after the virtual inspection, and it did. However, we eventually agreed on a mutually acceptable sale price and the process after that went very smoothly. They were professional the whole time. I would definitely use them again. Recommended Show reply

Yeong Wan
Yeong WanQLD
 

Great experience with CARS24. The whole process was quick, easy and straightforward. The staff were friendly and professional, and the payment was completed without any issues. Would definitely recommend CARS24. Show reply

Negative reviews

A T.
A T.SA
 

Good outcome in end, money for sale was paid largely on time. Had issue with initial virtual inspection and agent not understanding me; staff have also been very persistent/ relentless with calls and emails requesting I provide a review and feedback which is quite annoying.

Cars24 Australia
Cars24 Australia    

Thank you, A T., for sharing your honest… Read more

Lee Mc
Lee McNSW3 posts
 

I purchased a vehicle from Cars24 in December 2025 and within months of owning the vehicle I have had constant issues with it. I have had to return to Renault directly on 4-5 occassions. Upon reaching out to Cars24 with my dissapointment they offered a trade in price of $7000 less than when I purchased it 8 months ago. I will never use this… Read more

company again and do not trust their mechanical reports as I believe they are trying to rip you off and manufactur faults to obtain more money from you. Infact I will be taking my incident to the ICC.

Maree
Maree4 posts
 

Do not purchase a vehicle thru Cars24. Different information from different people. No customer service. 6 weeks after purchase of vehicle and still transfer of registration not completed.

Find out how Cars24 Australia compares to other Online Vehicle Sales Sites

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Recent reviews

beeharry k.
beeharry k.
 

I had a great experience from Cars24 to sell my car. A very big thanks to Vineet and Maria for helping me out. I recommend cars24 to everyone who wants to buy or sell their car. Show reply

MAR
MAR2 posts
 

First time I've used Cars24, the service from all including Taruski was great, and to be honest I wasn't very trusting of them, thought maybe a dodgy car reseller, but my thoughts proved wrong. Went to drop of the car & remove the plates, called them for 99% of the payment and it was paid in minutes and cleared at the bank. I would use Cars24 again in the future.... Show reply

Eva S.
Eva S.
 

I recently sold my car through Cars24 and had a genuinely smooth, stress‑free experience. The process was quick, transparent, and very easy. A special mention goes to Jay, who was outstanding throughout. He was friendly, professional, and incredibly helpful — clearly explaining each step, answering every question, and making sure I felt comfortable with the valuation and the paperwork. His customer service really elevated the whole experience. Show reply

Jimmy A.
Jimmy A.NSW
 

I had a positive expereince dealing with Prateek Arora, he was kind, he was patient as we navigated the video walk around. He was insightful and made know every step of the way. Overall a great expereince. Show reply

Mohit
MohitNSW2 posts
 

I had a fantastic experience dealing with Prateek throughout the entire process. From the very beginning, he was professional, honest, and incredibly helpful. He took the time to answer all of my questions. I highly recommend Prateek to anyone looking for a hassle-free and enjoyable experience. Thank you again for all your support and outstanding service! Show reply

Fisho
FishoNSW18 posts
 

Cars 24 were honest and professional. Thanks. Having a contact person like Shristi Tiwari really made a difference. She was efficient and very helpful. Thank you Shristi! Show reply

Dee P.
Dee P.
 

Selling my car through Car24 was an easy and stress-free experience from start to finish. The team responded quickly, and the whole process was simple and efficient. A special thank you to Himani, who was incredibly helpful throughout the entire process. She guided me every step of the way, was always happy to answer my questions, and addressed… Read more ·  1

any concerns I had promptly. Her excellent customer service made the experience even better.

The offer I received for my MG ZST Vibe was fair and reasonable, and the convenience was unmatched. I didn’t have to deal with random people coming to inspect or test-drive my car, which gave me great peace of mind. Everything was handled professionally by a company that clearly knows what they’re doing.

I highly recommend Car24 to anyone looking for a fast, convenient, and hassle-free way to sell their car!

Filipinas M.
Filipinas M.
 

I recently sold my car through Cars24 and the entire experience was smooth, transparent, and hassle-free from start to finish. Special thanks to Nitin, who handled my transaction — he was professional, courteous, and made sure every step of the process was clearly explained. What I appreciated most was the transparency in the valuation process.… Read more ·  1

There were no last-minute surprises or price drops, and Nitin was upfront and honest about everything, which really built my trust in the platform. The paperwork, inspection, and payment were all completed quickly and efficiently, and I received my payment on time without any delays.

If you're looking to sell your car without the usual back-and-forth haggling and uncertainty that comes with private buyers, I'd highly recommend Cars24. And if you get Nitin as your point of contact, you're in good hands — he made the whole process fair, fast, and stress-free.

Overall, a great experience. Will definitely recommend to friends and family!

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