Carsales.com.au
- carsales.com.au
- ✓ Verified company
- Award Winner 2023
- +1 more
11,616 reviews · Statistics
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Carsales.com.au is a ProductReview.com.au Awards Winner for 2023, 2022. Learn more
I think carsales is a sham
Set up to make you take the lower
Carsales offer from their wholesalers . This needs to be investigated by the ACCC
- Return Claim Made: No
Very easy process
It was very easy to prepare the ad on Carsales.com. We had lots of people interested in the car. Due to a number of factors we had to suspend the add for a few weeks then start the sale process again. This was also a very easy process. I was happy with the guidance provided on the website and would definitely recommend this forum to sell your car, it made a stressful exercise much easier. Thank you!
Great experience
Great experience using car sales. The app was very user friendly and received good notifications from buyers. I was also happy I didn't have to list my mobile as visible. Sold car within 2 days. Highly recommend.
- Return Claim Made: No
Car sales.com
Seems to be set up purely for card yard dealers . You are under cut , under quoted all in favour of card yard sales men . They advertise on your paid ad , finance and another ad which directs the person looking for the vehicle to another vehicle being sold by a car yard designed to undercut your advertisement. This is like insider trading. People need to start reporting Carsales.com to the ACCC and Scamwatch .
- Return Claim Made: No
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Cannot use the site on iPhone safari.
Cannot search on safari. Errors after each search and back to home page.
- Return Claim Made: No
Thanks for the heads up Adam. I've just sent you a private message for some more details. -Alex
Sold two vehicles over several years.
Easy to use with autofill information for your vehicle.
Versatile and excellent reach of potential buyers.
Security phone feature works well.
- Return Claim Made: No
Waste of money
Expensive add and didn't get a single inquiry. There was no exposure on my add I tried searching for the add off another account and couldn't even find it because I only paid for the cheapest ad which was still $150, wouldn't bother trying to sell a car with them
- Return Claim Made: No
Hi Alex, Thanks for your review of selling with us and I'm sorry to hear you were disappointed. Could I please get the ad number so our team can review it to see how we could make improvements? -Alex
Expensive for no exposure
Way too expensive to list a car with zero leads except from scammers and car vendors fishing for cheap stock, if you want to have a base level advertising then make it almost free and then pay premium for exposure. Had no interstate interest when I was willing to ship and get inspections ordered. The car is 6000 cheaper than vic and qld and is highly sort after. Friends in qld could not even find my car in searches. Deliberate de listing your vehicle so you buy the premium package when it’s already 10x more expensive than eBay
- Return Claim Made: No
Hi Tom, Thanks for your feedback about selling with us and we're sorry to hear you were disappointed. We'd like to have a close look at the contact you received and the ranking, could you please share the ad number? -Alex
What a deal!
Very happy with their service and would recommend them to anyone who is looking to sell their car.
- Return Claim Made: No
- Store Location: Sefton, NSW
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Would recommend
Have always used carsales to sell all my cars and have always had a good experience. Carsales app was handy to tell me how to improve my ad and I got good prices/buyers.
Such a great system with a few minor tweaks
The carsales protections are so useful. It would be nicer if carsales could allow a full buyers tool where a carsales person can inspect the car and make notes so that buyers can feel better about the car they inspect and if a buyer could purchase through carsales and carsales handles the payment of bank and seller.
Many buyers are understandably why when money is owed on a car.
Poor Outcome
I contacted the dealer several times but got no response. Carsales said they would follow up but I heard nothing further
- Return Claim Made: No
Hi Stephen, Thanks for letting us know you've had some trouble. Could you please share the offer number of ad number so I can get someone to follow this up? Alternatively, give us a bell on 13 72 53. Thanks
Find out how Carsales.com.au compares to other Online Vehicle Sales Sites
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Worst website to sell a car
Worst website to sell a car. Requires a hefty fee upfront just to put up an ad. There are multiple tiers of payment and who ever is spending over $500 to pay for the premium ad always stays at the top of the search result. I put my car up on this site and day one its already at page 4 of the search results because all of the other premium grade ads. I can't even show photos of my own vehicle which I have absolutely no idea how else am I supposed to sell my car. Its not even worth all these trouble (and the cost of buying an ad) as the online search traffic is no where near as much as other marketplace platforms thats free.
- Return Claim Made: No
Hi Willis, Thanks for letting us know about some difficulties you've had with the photos. If the car is still advertised, please give us a call on 13 72 53 so we can assist. Thanks for the other feedback. -Alex
Sold Car
Mostly time wasters making ridiculous offers when they had not even viewed the car in person. The one genuine buyer had only just arrived in Australia & said that it was a great car & in very good condition. He flew in from interstate & did not even worry about a test drive. Wish there were more buyers like him. Advertising fees a bit pricey.
- Return Claim Made: No
Hi Marg, Thanks for the review and feedback about selling with us. I can see you've shared the ad number so we'll have a closer look at your feedback alongside the ad to see where we can improve. We'll see you next time. -Alex
Waste of money
We did not get a single enquiry and yet we paid over $300 to advertise it with carsales. Waste my time and money. We ended up selling the car to a family member.
- Return Claim Made: No
Hi Christine, Thanks for your feedback about the pricing. Could we please get your ad number so I can share you thoughts with a bit more context? -Alex
Questions & Answers
Hi Carsales/Alex, I've always had an issues with the Android app in that, it doesn't order the way I tell it to. For example, if I filter a specific search and then want to order by year/price etc. it never seems to work and the order is still randomised. However, on iOS it works fine and the functionality and view is generally better on iOS also. Have the developers got this flagged as a known issue?
Hi Tom, I'd be happy to share more details with our team so they can trouble shoot. Can you tell me what sort of Android, what the operation system/version is and if the carsales app is up to date? It looks like the app was updated on August 8th (version 5.15.0.0). I've got an Android too, I'd like to test it on my device. You mentioned year, price, is it all of them or specific sorting requests? Thanks :)
It's all sort options, none of them seem to work. However I checked my saved searches in the last 30mins have worked (typical :p). These range from 10 cars to 270 cars in the respective search. I always keep the app up to date (5.15.0.0), so it'd be interesting to know if 'squashed more reported bugs (thank you for all your feedback)' included this functionality fix.
Haha, great to hear it seems to have been fixed. If you find it acting up again, may be call our customer service team on 13 72 53. They can gather some info and pass it onto our app team. Thanks for letting us know either way! Have a great weekend. -Alex
Why is the cost of advertising on Carsales so difficult to find ?
It is really $215 for a standard listing for a vehicle under $40k ?
Is it made so difficult to find the price because it’s so expensive and you are banking on the customer being so deep into the process they just pay up ?
Just a non threatening request for information.
I have no idea they charged, a car listed $5000 then they charged $60, but another car listed $17500, they charged over $100, I think this is one of the reason they always suggest you higher market value for your car, but I am not gonna use Carsales any more, this website is out of old school thing, yonger doesn't like to use a media without app today, Gumtree and FB market place is free and more popular.
Thanks Chen
Marketplace is free yes , and it should be because that’s all it’s worth ;-)
It has the WORST search function known to human kind and terrible unintuitive menus……but I have listed my car there anyway …..because it’s FREE :-)
Gumtree now charge for car listing and is dead in the water !
Carsales has a virtual monopoly on the market and behaves like it !
Hi John and W Chen, Thanks for your thoughts about our pricing. Our ad pricing is flexible and based on market conditions, so the best way to get a price for your vehicle you're looking to sell is by entering the details on site. The pricing insights where the site recommends a range is based on data we've collected. We share this info back with new sellers so they can see what might be a suitable price range to sell. I'll share your comments with our team via Slack in the next day or so, if there is anything else you'd like to add, please add it and I'll send it all over together to the team. -Alex
Hi Alex , thank you for replying . Both surprising and refreshing.
I understand Carsales suggest a price range for a particular vehicle . I feel that price is inflated and not particularly accurate, however if that is the price range suggested by the data , so be it .
I know the condition of the vehicle I’m sell and I know the price I will asking and that is my decision .
As a potential customer , I simply want to know how much it will cost me to list a vehicle on Carsales with an asking price of $38990 .
Simple question ….simple answer .
Alex , thank you again for replying , I look forward to a response .
Hi John, You've made a fair point re the suggested pricing range when advertising. You could have two cars that are the same make, model, badge etc. but in quite different conditions (eg one could be as new and the other may have suffered some hail damage) and that would affect the price you'd advertise each for. The range at this stage considers a few things, but not 'as new' vs' hail damaged' type depth of info. It may in time though... what this space.
If I was able to just give you a price for the ad I would, it not as simple as it use to be. What you could do if you really wanted the advertising price, without entering the infom would be give us a call and get of our staff to find out. I suspect they would do this by following the same flow you see on the site asking make, model, year, badge etc. But hey, they're a friendly bunch and wont mind, so you're welcome to call. They may be able to clarify exactly where the price range comes from too if you're curious. 13 72 53.
Thanks for your time. -Alex
Thank you Alex . I’ll give them a call .
I have paid a deposit on a car, but have taken it for a test drive and there is no service history. Am I entitled to ask the seller for the deposit back
Hi Crystal, Thanks for contacting us. This is something that you'd need to discuss with the seller.
If you feel you’ve been misled by the seller, we advise getting in touch with the Police, Consumer Affairs, a lawyer, or the Office of Fair Trading. If these parties need any information from us, we’ll do our best to help. - Alex
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Details
Contact info for Carsales.com.au
| Mon | 9:00 am - 5:00 pm |
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| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:30 pm |
| Thu | 9:00 am - 5:30 pm |
| Fri | 9:00 am - 5:30 pm |
| Sat | 9:00 am - 5:30 pm |
| Sun | 9:00 am - 5:30 pm |
- ABN: 91074444018
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Hi Nev, Thanks for sharing your feedback with us. The manager of our customer service team has raised this internally for a review and shared your comments widely. This isn't something we can change i
... Read morenstantly, but it will be scrutinized and considered from a private seller perspective asap. Thanks very much for your thoughts. -Alex