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Carsales.com.au
4.5 from 11,279 reviews · View Statistics
See the Best Online Vehicle Sales Sites in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Carsales.com.au

Reviews

  • Ease of Use
    4.4 (699)
  • Product Quality
    4.2 (793)
  • Return Claim MadeYes (10) · No (877)
  • Shipping
    3.0 (28)
  • Customer Service
    4.1 (465)
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DUNCAN
DUNCANSydney, NSW

Sold it easily with Instant Offer via dealer

published

Carasales ad was easy to set up ad and Instant Offer was how I sold my car

  • Ease of Use
  • Product Quality
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Very good

published

I just sold my car already thanks
I sold my car

  • Ease of Use
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The reviewer stated that an incentive was offered for this review

Jeff
JeffGreat Southern, WA

Sale of Car

published

Using carsales was an easy way to sell my vehicle especially as I live in a rural area

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Jeff, Congrats on the sale of your car and thanks for sharing that you found it successful, even in a rural area. We'll see you next time. -Alex

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Noel
NoelGreater Melbourne (Inner), VIC

like a car yard only bigger

published

many offers from dealers but with a little patience the right person turned up and we completed a hassle free deal I was satisfied with, especially as I live over 150ks outside of city.

  • Incentivised Review No
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Noel, Thanks for the feedback and congrats on the sale. Could I please get your ad number if it's not too much trouble. I'd just like to have a closer look at your experience. Many thanks Alex

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Easy to uses and successful sale

published

Was easy to put ad up, lots of info on car make and model already there. Sold at very good price to first person who saw car.

  • Ease of Use
  • Incentivised Review No
  • Return Claim MadeNo
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Scott, That's great to hear. Thanks for letting us know what features you found helpful and that it lead to a quick and easy sale. -Alex

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Col Robby
Col Robby
  • 2 reviews

Customer contact issues

published

I noticed all my replies via your app never showed up as being read, so I changed my replies to direct contact via buyers mobile number.

  • Ease of Use
  • Incentivised Review No
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Col, Thanks for sharing your feedback about the read receipts. I'm aware of what you're referring to and will see what we can do about it. -Alex

Col Robby
Col Robby

Thank you Alex for checking out this problem that may have caused some potential early sales to be lost.

Carsales.com.au
carsales c.Carsales.com.auSend a private message

No worries Col, If you need any further help please give us a bell on 13 72 53. Thanks

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Dario P.
Dario P.South East Queensland, QLD
  • 5 reviews
  • 2 likes

Did the job

published

I tried listing on Facebook Marketplace first, as it's free, but I only got one genuine enquiry and the other was from a 12 year old kid. Listed on Carsales and got offers within two days and sold on the third. Good value for the ad cost, easy to create the listing.

  • Ease of Use
  • Product Quality
  • Incentivised Review No
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Dario, That's a quick sale! Thanks for sharing that you found genuine buyers on our site. We'll see you next time. -Alex

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Use Facebook Marketplace instead

published

Sell your car elsewhere.

I paid almost $200 for an ad where I received only constant spam from dealerships and auction houses offering to buy my car wholesale, $10k less than asking price so they could profit $10-15k from it.

When I complained to CarSales I was told by CarSales Customer service that these are genuine offers, not spam. I did not receive a single genuine offer after a month even though CarSales said my car was a "Good Price"

In the same time period, I received multiple offers on Facebook Marketplace and Gumtree, both of which are free services.

I won't be using this service to sell a car again.

After attempted mediation on Product Review, CarSales has offered no solution or recourse.

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Ben, Thanks for your feedback and time. I wont go into more detail here as we've already spoken in a private chat. -Alex

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Fahim
FahimSydney, NSW
  • 3 reviews

Sold my car in Carsales

published

Easy to post add and edit. Got decent response and was able to sell the car fairly quickly.

  • Ease of Use
  • Product Quality
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Mike
MikeSouth East Queensland, QLD
  • 15 reviews
  • 2 likes

Sold my Crewman Ute - private sale - thank you Carsales.com.au

published

I sold my 2006 Crewman Ute thanks to Carsales.com.au
Pros include:
Great advice on how prepare add wording and photos.
Easy to place add and attach photos.
Excellent advice on how to detect and avoid scammers.
Great advice on how to deal with potential buyers.
Very good customer service (via email).
Cons:
Nil

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Mike, congrats on the sale of your crewman, we hope it went to a great new home. Thanks for the detailed review of our site, we'll see you next time you're looking to buy, sell or want to know all things cars! -Alex

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Richard
Richard Greater Melbourne (Outer), VIC
  • 2 reviews

This is excellent!

published

Carsales makes life easy and safe. It makes seller feel safe and no hassle.

  • Ease of Use
  • Incentivised Review No
  • Return Claim MadeNo
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Richard, It's fab to hear that you felt safe on our site and selling was easy. We'll see you next time you're looking to buy, sell or want to know all things cars. -Alex

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Jeff C.
Jeff C.Greater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Selling was easy - just price it right

published

Priced the car well and it sold within 24 hours. Buying cars on carsales is not fun, too many people don't respond, but selling was a breeze.

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message
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Martin O.
Martin O.Greater Melbourne (Inner), VIC

now you can't get a location of a vehicle what a waste of time.

published

why did carsales omit the location of a vehicle? How is this customer service friendly. First you removed the dealer location, so we have to email them and then they ring us persistently. Now you remove the private sellers location too. WTH!

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Martin, We've just made some updates to the location feature. You'll be able to narrow the search down to a 25km range, see 'location' in the filters (on the left) once you have run a search. We hope you like it! -Alex

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Easy, safe, efficient service

published

Very happy. My car sold in one week, and all interactions were polite and professional

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Sue, Thanks for telling us about your experience selling your car. It's great to hear that you felt safe and it was efficient. See you next time you're looking to buy, sell or want to know all things cars. -Alex

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Carsales does it again.

published

Lots of genuine enquires in a short space of time. No scams or dodgy folks. Interface is easy to use and adjust. Love the 'Good' 'Great' and 'Low' price ranking.

  • Ease of Use
  • Product Quality
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi, Congrats on the sale of your car and thanks for your feedback. It's great to hear that you didn't encounter any scammers. See you next time. -Alex

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Questions & Answers

Fiona
Fionaasked

Hi
I have a premium ad. CarSales says my car is a “GOOD PRICE”. It says my car is cheaper than similar cars/kms and that if I am not in a hurry to sell I should consider increasing the price.
It’s been on for 4 weeks - has had approx 90 detailed views and 16 saves - 2 enquiries (both probably scammers). I’m asking just under $64k.
Is the ad performing well in your opinion? Should I consider dropping the price? Or is the general uncertainty with the economy impacting on buyers?

1 answer
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi Fiona, We'd be happy to chat with your further about your ad - please give us a bell tomorrow on 13 72 53 during business hours. -Alex

Martin O.
Martin O.asked

why can i no longer get a location of a vehicle

1 answer
Carsales.com.au
carsales c.Carsales.com.auSend a private message
KJD
KJDasked

Hello. Is there a way to contact people who have saved the car I am selling?

1 answer
Carsales.com.au
carsales c.Carsales.com.auSend a private message

Hi KJD, You are unable to reach out to those that have saved your car, however they are notified of some changes. If you have any further questions our Melbourne based customer service team would be happy to chat on 13 72 53. -Alex

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