12,179 reviews
There was only 1 enquiry in comparison to the cost of the addressee. Save your money and list it on Facebook Marketplace. Marketplace had a number of enquiries with the same ad and was sold.
I paid to advertise my car on Carsales.com.au. A few days later I wanted to modify the details but carsales (both app and website) said I didn’t have any ad on the site. Despite this I have had a couple of email enquiries from the site which say “click the link to read the message” - but the link takes me to a blank page. This has happened… Read more
repeatedly. Anyway I also put the car on gumtree and Facebook marketplace both of which have produced more enquires
Reviews with attachments
CarSales gives you exposure to a large online marketplace with a wide variety of people who are looking to purchase a car. It is a fair and effective process for both the seller and the buyer. Show reply
After trying to sell my 2013 Commodore wagon on Marketplace and Gumtree, and getting nowhere after 2 weeks (lots of time wasters, some made an appointment to inspect, not even one bothered showing up), I listed with Carsales. Carsales is not new to me, I use it regularly to check out cars for sale, I have even used it previously to sell (though… Read more · 1
it sold through another platform ultimately at the time).
After contemplating the outlay for the listing fee (probably not so much of an issue on a more expensive car, but for car advertised for under $10k, it's an outlay that takes justification), and listing it on the Thursday, it left my driveway on the Saturday afternoon. Less than 48 hours listed.
I should have bit the bullet, and gone with Carsales from the outset, it tends to bring more qualified candidates ready to buy, rather than the dreamers and time wasters on free-to-list platforms
Great avenue for selling car - received a good number of enquiries via CarSales and sold car within 8 days of listing. I did think $450- for ad was a little steep but it did achieve the result in the end. Show reply
Great place to find cars and campervans – Very good communication and quickly sorts any issues out. Great website for buying good cars. Show reply
Very Satisfied – Great site, good security re scammers and everything needs to be verified. I phoned a couple of times for help and my calls were answered swiftly and nice to talk to a real person who speaks english and not from a foreign country. Staff were very helpful on both occasions. Wish more companies didn't just look for profit margin and had your kind of service. Show reply
- +4
I got a lot of dealer offers, despite explicitly stating the price was non negotiable. Maybe that was my fault, I should have priced it above what I wanted originally. What I did was change the selling price $1500 above what I wanted and within 10 days, I had an acceptance and deposit paid. My feedback to Carsales is sellers should be… Read more
encouraged to overprice what they are selling, enabling them to reduce the price to any legitimate buyer. In addition: Add a box to check to warn "dealers" not to make such ridiculously low offers to sellers. It has actually given me a bad experience and probably would not recommend the site, at the least I would advise any seller to add more to the price to allow for flexibility.
Pricing is a deadset scam. wanting over $420 to list my car. When will the public wake up and stop using them
I paid a premium to advertise my car on Carsales, expecting a platform that understands how to market vehicles properly. Instead, my listing appears to have been judged by what can only be described as a very confident but slightly dim algorithm. Within moments, my Audi ad was given a “37% rating,” which then politely informs buyers the vehicle… Read more
may be overpriced. An impressive conclusion, particularly given that the system appears to have ignored most of the information in the actual listing.
This isn’t a base model runabout. It’s a luxury Audi with documented servicing, new tyres, manufacturer warranty coverage, and several extras that add genuine value. None of that appears to trouble the algorithm in the slightest.
The system seems designed to compare basic cars against hundreds of identical listings and arrive at a quick price average. That might work perfectly well when pricing something like an old hatchback where there are fifty identical ones parked around the country.
Luxury vehicles, however, don’t work like that. Options, condition, warranty coverage, servicing history and additional features actually matter.
Apparently not here.
Instead, you pay a premium advertising fee only to have your listing immediately undermined by a generic label suggesting it’s overpriced based on what feels like the digital equivalent of shrugging.
Unsurprisingly, the result has been very few views. Carsales claims the rating doesn’t affect exposure, but when buyers are immediately shown a label suggesting the car is overpriced, the damage is already done.
As someone who paid a premium to advertise on the platform, it’s difficult to understand why the system is designed to actively undermine the seller’s listing.
For a platform that specialises in selling cars, it’s remarkable how little it seems to understand about them.
Thank you for taking the time to share such… Read more
Costs a lot to advertise on the network. Had 5-7 leads on Car sales vs 35+ on a free platform. Sale came through Facebook marketplace
Their new and Expensive way of advertising your car is very cumbersome and not user friendly. Also they do not reply when wanting to ask questions. Advertised vehicle and like day 2 received all these offers under asking price you reply but then they dont. I believe this is carsales wanting to look like you getting interest as offers well below knowing you wont take them. Show details
Hi James, thanks for taking the time to share… Read more
Find out how Carsales.com.au compares to other Online Vehicle Sales Sites
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I got dealerships offering me, even though I ticked I didn’t want that. Sold my car under-market on Facebook marketplace. Very little traffic on Car Sales, mostly time wasters/ low-ballers. Never, ever again
Because carsales cannot work out the difference between NE Skoda 2021 & newer model NX Skoda 2021 & I am fed up with your messages telling me overpriced when it is cheapest NX Model Octavia on internet. Gumtree messages tell me cheaper than average Carsales messages tell me dearer than average Your words & price messages are detrimental to your advertiser who is paying YOU $$$$$$$$$$$$$$$$$ Show details
Hi there, thanks for taking the time to provide… Read more
When selling a classic car an interested potential customer requested an audit report on the vehicle. This report is available in the carsales.com site. The report should show details about the car you have advertised. Like not stolen, no money owing, and other history plus specs of the car like colour motor size transmission etc. most items… Read more
were correct but these cars all have a 2 litre motor and the report said it had a 3.669 litre motor which is widely incorrect and totally confused my buyer. I contacted the audit report company , report.autoauditreport@gmail.com and requested a review of the mistake and a corrected report. Never responded and i lost the sale. Note: The bad report cost me $25.
Hi Terry, thank you for taking the time to share… Read more (+1 reply)
Latest follow-ups
The app is so buggy even when you put all the filters and requirements you ask for. It will say there are over 5000 vehicles that meet those requirements but when you start looking through the 5000 selected vehicles after less than 100 vehicles… Read more
looked at it will ask you to narrow your search requirements. But no matter how much you narrow your search criteria you can never look at all the vehicles it lists. Also there are a lot of double ups on the car sales app of vehicles not to mention how many times it crashes for no reason. Fix it or get rid of it as the Car sales app it promotes as a premium search tool and it is not.
Follow-up · Well nothing has changed I have just done a search for specific makes, models, engine size, fuel type, year, mileage and price according to calesales I had over 1300 vehicles to choose from but it stopped at 90 and told me to refine my search. I have confirmed that carsales does the same thing on multiple different devices including PC's. Auto… Read more
Hey Ross, thanks for taking the time to share… Read more
I have listed a car for sale with great difficulty, and I have had numerous emails from Carsales confirming enquiries. I attempt to contact the person interested in my car, and that is where Carsales has created a IT expert-only response system.I… Read more
have basic computer skills, and I believe there are many people with much less ability than I have . My son works for an international company that turns complicated IT experts' offerings into easily managed steps to access a system . Why do big companies not make their products more user friendly ?
Follow-up · Car Sales are typical of the move to make life extremely difficult for non-IT persons to live a normal life. I have seen no change in this attitude .
Hi Rick, thanks so much for sharing your… Read more
Had issues with accessing the messages and Carsales admitted there was a problem technically there end, therefore I lost potential sales due to this. Requested removal of the ad and a refund, however Carsales customer service was extremely poor. I… Read more
have now removed the ad with no result. Would still like a refund for customer satisfaction. Only received [Content Removed] enquiries. Very dissapointed in Carsales, a very negative experience.
Follow-up · No follow up call since their reply to my review. Such poor customer satisfaction. Extremely expensive service for absolutely no return apart from being hit by numerous [Content Removed]. Highly recommend staying away from Carsales. Sold my vehicle within two weeks on Marketplace with no fee or hassles.
Hi Ross, thank you for sharing your experience.… Read more (+3 replies)
Positive reviews
This is a great platform for selling or buying a car. From advertisement creation to messaging and transaction handling, it was easy and great value for money. Would definitely use again. Thank you, Carsales. Show reply
The ad went on line at 9am. The first enquiry was at 9:10. Which ended up being the buyer. The whole process was painless,apart from the cost of the ad. Easy communication,payment and pickup of the vehicle. Very satisfied,thanks Show reply
The fee to sell was much higher this time around, but it resulted in mostly honest buyers. The phone calls I got were legitimate buyers and I didn't have to deal with keyboard warriors like you get on facebook marketplace. I sold my car for a reasonable price so happy overall Show reply
Find out how Carsales.com.au compares to other Online Vehicle Sales Sites
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Negative reviews
its dead no people on carsales u pay 200+$ for advertisement but nobody contact u. i advertise both but sold on facebook market place for free. wasted 200$+ for carsale its dead things changed.
Listed both on Carsales ($279) and FB Marketplace (free). Sat on Carsales for 2 weeks, had 2 enquiries, both at 1am in the morning and both clearly from scammers. After no genuine enquiry via Carsales, I decided to also list on FB Marketplace and sold my car within 24 hours with multiple enquiries received. This Carsales platform is horribly… Read more
expensive and clunky to use. Don’t waste your money on Carsales. A blatant rip off when there are free platforms available that clearly get better exposure and genuine enquiry. A very disappointing experience.
Hi there, I’m really sorry to hear how… Read more
Absolute garbage oh my god. $100 to advertise a car, I use a pseudonym to try and retain some anonymity but it releases my real name with the ad. Doesn't tell me until AFTER I PAID that I need to provide photo ID and bank details, this is a scam. lt literally forces me to provide these details to continue (no option to proceed other than to… Read more
provide personal identifying info) then, today, I find out from support that this information is not required for the advertisement and has been collected in error and possibly in breach of privacy laws.
Ad goes online, I'm supposedly getting missed calls and messages but I go to the messages screen and it says "There are no messages." The website is pretending my ad is getting views and activity but it's not. THIS IS FRAUD.
Get on chat for support, spend 15 minutes arguing with their AI bot and it eventually says "Thanks, we'll be in touch in two business days." The bot gives me a phone number (that's impossible to find anywhere else) and I spend 20 minutes waiting on hold to be told the following:
1. We cannot stop the system from sending you spam text messages (this is illegal) 2. The phantom calls and messages are supposedly from scammers that were MANUALLY removed from the platform within the last hour by the "Safety team." When I asked to speak to this team, I was told they haven't started work yet today. Isn't that weird? 3. I was NOT required to provide personal ID details if I didn't want to use the "Pay by Carsales" payment option, but that setting cannot be changed by users so I was supposed to call a phone number that isn't public and spend half an hour on the phone so some $6/hr virtual assistant can click the button for me 4. The ID details that were extracted from me - potentially illegally - and stored on their platform cannot be deleted (this is a breach of my personal privacy rights)
The icing on the cake here is when I asked the call centre operator "Based on my experience and your training in Carsales' vision, mission, and purpose, how do you think the company has done so far with my ad?" their answer was................ wait for it............... "THEY DONT GIVE US ANY TRAINING" hahahahahahaha
CARSALES HAS BECOME A FRAUDULENT SCAM.
Hi there, thank you for sharing your feedback.… Read more (+1 reply)
Recent reviews
Carsales.com.au made it easy to set up the ad and manage interested buyers, plus helpful tips on how to sell a car (this was my first time as a private seller). It was only $84 as a one-time fee, and no percentage taken from the sale. I got a LOT of interest, even though I put the price higher than most of the other cars with the same specs. I… Read more · 1
ended up selling it to the first interested party, who were genuine and kind.
The only thing I wish I could have been in control of is turning off the phone number function. I did have the protected phone number feature, however I got a LOT of phone calls, and would've preferred to only get messages through the website. (I didn't like having my phone ringing all night long). Luckily my iPhone has the number screening feature on, so I could see via text that it was another interested car buyer. I did have two potential scammers via phone and text, and was grateful for the website's protection in not giving out my phone number.
The price rating carsales put on now is a huge dettererent for buyers and does not highlight the additional accessories the owner has made to the car nor take the cost of those improvements into account. People see carsales car value highlight only and move on. Would definitely not recommend carsales in future
Thanks for sharing your feedback. I’m sorry to… Read more (+1 reply)
Absolutely useless and expensive. They talk down the price of the car. They give an inaccurate range on electric cars They charge far far too much. I had barely any response from carsales and those were almost all dealers and spivs offering half the market value. Facebook generated 4 times more interest snd better offers. They are on the side of the seller. Carsales is not. Show details
I’m really sorry to hear how disappointing this… Read more
Geared to satisfy the buyer, not the seller Got the premium ad service as was serious about selling the car. The car sales site kept telling me my prepared ad was not great (60% rating) and that my asking price was too high for the type of car I was advertising. The car was a in great condition with logbooks full service history with many perks … Read more
etc, I took many pictures and made a thorough ad for the buyers. Carsales ad provided me with a heap of time waster buyers that had no intention to buy my car. No sale. I sold my car within just a few days of placing ad in Facebook marketplace for a great price. This ad was free and provided me with serious buyers. Given the money spent on “fancy” advertising and the comments I got from car sales about my ad, I tend to think the company is more set up for buyers who want to get cheap cars, not sellers who want best price. A company like this should have the seller in mind, these are the people that pay them money to place the ads. Sadly, this does not appear to be the case. I would not use Carsales again as a platform to advertise. Overall not a good experience at all.
Hi Henna, thanks for taking the time to share… Read more
!!! [Content Removed] !!!! !!! [Content Removed] !!!! !!! [Content Removed] !!!! Our son put his life savings as a poor medical student into a 2nd hand car from [Name Removed] at iSelect Autos only ro find a mere 24 hours later, it cost thousands and thousands of dollars in tow truck, roadside mechanic, and Audi Service Center repairs to get it… Read more
road worthy !!!!!
!!! DO NOT BUY FROM THEM !!!!!!! !!! DO NOT BUY FROM THEM !!!!!!! !!! DO NOT BUY FROM THEM !!!!!!!
24 hours after buying an Audi A3 from them, our son who is a medical student, frighteningly ended up broken down on the side of the road at 1am, in the middle of the night, after a long day of Uni study and the back to back working late into the nighy at a resrurant to pay for his degree, with hot steaming coolant pouring out on the road from the radiator, warning lights and beeps from the dash board telling him to stop the car and turn it of urgently, and the car undriveable..
We called [Name Removed] at iSelect Autos the next morning, and he promised to call us back in 15 to 30 minutes to arrange a tow truck and urgent mechanic booking to repair the radiator and replace it, and the pump, and hoses as it was clearly a known existing problem.. and [Name Removed] amd iSelwct has given us a 3 Month Warranty !!!!
!!! HE LIED & [Content Removed] US !!!
We didn't have to desceibe it to him, he described it clearly fully aware if the issue before selling us the car..
He did NOT call us back, and he "ghosted us for the rest of the day when we repeatedly tries every hour to reach him by land line and his mobile.. he did what all [Content Removed] do, and ignored our calls..
We called out a Road Side mechanic and after a fee of $580 he told us the radiator clearly had been very badly "patched up" ( [Content Removed] fix ) massive crack and the hoses and pump were damaged as a result, and it would all now need replacing along with a completely new radiator!!!
In the end we desperately contacted Audi and they thankfully offered to help us.. but we had to pay $450 for a tow truck to get the broken down car to Audi.. after the $580 for the roadside mechanic to diagnose all the massive issues..
Total cost to get the car back on thw road was $4,300 inparts and $1,100 in labour and GST!!!
Thankfully Audi gave us a discount, as they were utterly shocked by iSelect Auto [Content Removed] our son and they were sick to leqrn a medical student with no money to fund fixing a 2nd hand car had been [Content Removed] so horribly by [Name Removed] at iSelect Auto..
!!! AVOID [Name Removed] AND ISELECT AUTO !!!
!!! DO NOT BUY FROM THEM !!!
!!! WE GOT [Content Removed] !!!!
If you get [Content Removed] by [Name Removed] and iSelect Autos, then the attached photos are of a good Tow Truck company you will need, they are called North shore and City Towing on (02) 9938 3811
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Hey Chris, thanks for taking the time to share… Read more