This app is getting worse by day but still has the good side
Having an interest in cars, I use this app to browse rather than buying a car. The app was great at the start and saving cars wasnt an issue. Now tho, Ill save a car and then have a look at my saved cars list were only around half of my saved cars will actually appear. Cant complain too much as Ive gotten fuel discounts from the app. Customer service is great and I can still view the cars I want, they just wont appear in the saved cars list. All in all, its pretty good
Carsales exploiting car dealers in australia
Carsales, shame on you. Be fair, be descent.
Talking on behalf of car dealerships in australia.
I would like to say but carsales network is abusing car dealers with their ($50 fee per inquiry). Most if the inquiries done are fake, time wasters, silly offers. Anyone could pretend making inquiries, who know if carsales hire people to spam dealers with fake leads which you have no objection for rebate.
I believe carsales should only charge their fee to a dealer if and only if the car is sold (same way salesman get commission or bonus for it). Instead leaching money from dealers using fake leads.
At this moment, the biggest loss for all dealership comes from carsales fees with low results on real inquiries.
Easy to use website, hilarious free car ad.
Good exposure, good customer service and easy enough to do (also I loved the hilarious movie free ad!). The instant carfacts option is also helpful. I did however get spammed twice by fairly convincing scammers immediately and I believe I shouldn't have to pay extra for a security service when I'm already paying a significant fee to advertise the car on a secure website. Website security from scammers should already be included in the fees.
Carsales is not good for low cost vehicles. Please do not waste your money
I have similar experience in two occasions of selling cars through this website. Both of my vehicles were of low cost but it didnt get sold both times through this website. I waste my money and time. Carsales should return half of the amount of the ad if the Car is not sold. This is not fair
The Worst service, they are going down sooner than later
This guys they put there sellers at risk by exposing there details and also is the worst site for Dealers to advertise they charge like a wounded bull staring from $50 per inquiry.
Also they have no common seance about reality and all they do is they give them self a pat in the back and a pay rise for doing nothing at all
December 9th 2019 Update: carsales is the biggest scam for dealers
This is the biggest bunch of crooks where they are out to harm the motor industry in every way they can by charging for leads and putting there dealers at risk by exposing to them to danger
Wasn't worth the cost of the listing
We received zero worthwhile enquiries from the Carsales.com.au listing despite realistic pricing. Much more response from utilising free sites like Gumtree and Facebook using the same price, photos and description. All forms of the listing were paused or deleted the same amount of times when we were not going to be around for a period of time. When you consider it costs a not insignificant amount just for a basic listing on Carsales.com.au it's hard to imagine we would use it again when there are free alternatives that give better outcomes.
This site is a front for collecting personal data for marketing purposes. Won't answer queries
Do not waste your time with this website.. they either cannot comprehend basic English or do not respond to queries, except to attempt to get all your personal information in order to have salesman pester you. Made a simple querie via this website, asking if rego was included in the drive away price and got responded to with a link to a dealership and asked for my phone number. Querie was not answered. Responded and asked they provide requested info... they did not respond. It is a website for collecting your personal info for marketing purpose...s... be forewarned. ! Ahhh joys of new car shopping knowing full well this is a tactic so many employ. So much for hard times and low car sales! Take your business to dealers who will assist promptly and professionally.
I do not understand what is so hard about listing the suburb, it is waste of everybodys time if you cannot list the suburb. Had a look at a car at a dealer the other day and the price listed on car sales was different to what was presented at the dealership. Very disappointed in using car sales.
CarSales Hidden Charges
Sent some enquiries to dealers selling the type of car I wanted as I wanted to trade in my current one.
Was shocked to learn that each dealer I contacted was charged $45 for my enquiry.
Because CarSales doesnt list the exact suburb where the car is or tell you who the dealer is some of my enquiries were a waste of my time and their money.
CarSales enquiries to private sellers are free plus the private ads list the sellers name and location.
Im not a fan of car dealers but this sounds like a rip off to me.
I did end up with a car from a dealer - that I found on Gumtree...
Rip off fees & no help with selling
Firstly I put my photos up & Carsales put blurring over the whole front of my car (not just the plate) then they did nothing to help me sell it. They add great price tags on other cars in the same category as mine, that are more expensive than mine, with more kms than mine yet I dont get a tag on my add which is actually the best value in its category & $1000-$4000 cheaper than the competition. I cant see the value for my $68 I spent on this add.
Carsales gave me lots of low ball offers of sales people
The site itself is good, great concept, easy to use and I got a lot of enquiries through carsales. Yet almost all of the offers coming through carsales were "low ball" offers from obviously professionally working buyers trying to dump the price, so worthless for me. I do not blame carsales for the kind of offers as it is not in their power to restrict access to pushy and rude (obviously professional in this business) sales people. On some occasions they would even work with several phone numbers trying to manipulate me into selling your car und...er value. From carsales in three months of advertising I got two genuine enquiries yet neither of those were willing to pay my asking price, which was a good price according to my mechanics and to the carsales research tool as well as red book (my asking price is 3.000$ under the red book guide price). In comparison I got much less enquiries through facebook and even less enquiries from having my car parked at the road, but those were the good enquiries of genuinely interested private buyers offering a reasonable price. People saw my car on the side of the street, came, done a test drive bought the car. Old school is the way to go. Side of the road, not online. I am based at rural south coast, maybe internet selling works for city locations, definitely does not work for rural. Again it is not carsales fault what sort of feedback your ads generate, yet for me it was a waste of money, so I can not recommend it to anyone.
- Verified customer
Not as good as it once found it.
I received no real enquiries other than online scammers and predatory auction yards despite sensible and realistic pricing. My previous experience selling on this platform several years ago was good. However, my thoughts now are that they may have lost their market share of the buyers to other free online selling platforms such as gumtree. I complained to their customer service and was told that I needed to spend additional funds to upgrade my listing as this was my only avenue to rectify the poor response to my ad. That is not helpful.
Sold real quick!
Great result with the ute selling the next day after advertising.
Its been a few years since I last sold a car on Carsales and the site has definitely improved with various options on presentations and layout.
Sold my car through carsales.com.au
Listed my car on carsales.com.au, carsguide.com.au & Autotrader and Gumtree, but got all replies through carsales.com.au and none though the others. Used their messaging service exclusively and sold my car sucessfully after inspection . Was contacted by several dealer companies but they were only offering peanuts.
At the start I had no real view as to what the vehicle should be priced at. My initial price was too high, and Carsales feedback resulted in an immediate price adjustment.. With very few early responses I progressively revised the price until I got a lot of interest. Then success. Thank you.
Terrific Site To Use
Carsales.com.au is a terrific site for selling motor vehicles. This is the second vehicle I have sold on here in the last 12 months and the customer service from the carsales team is fantastic.
I would highly recommend to my family and friends to sell their cars on this site.
2013 Suzuki Alto
We sold our Suzuki Alto via carssales.com,au It's an awesome platform for genuine car owners to sell or buy their cars. The service fee is completely justified. It is exiciting to experience and be in times such digital boom!!!
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Questions & Answers
where do find a list of fees for me to sell my car, please
Hey Alison, thanks for the question! You can find out selling fees here: https://www.carsales.com.au/sell-my-car . In the "I'll make an ad" box, click "Let's get started". Our prices depend on how much you plan on selling your car for.
If you're not sure how much your car is worth, I recommend heading to our valuation tool to see what we suggest: https://www.carsales.com.au/car-valuations/
Looking at a second hand Toyota Prado. Which year or model has held up over time?
Hey Lee-ann, great question and not one we can answer off the top of our heads, but we do have a few news, reviews and advice articles about the Toyota Prado on our Editorial page here: https://www.carsales.com.au/editorial/results/?q=%28And.Keywords.keyword%28Prado%29._.Make.Toyota._.Category.4x4%20Offroad%20Cars.%29
Why dont you tell people that are sending enquiries to a dealer that the dealer is being charged $45
( on top of the other fees you charge them ) for their enquiry ?
Your site doesnt show what suburb the dealer is in so some enquiries I made were for cars too far away which was a waste of my time and their money !!!!
Hi Arthur, thanks for your question - we understand that there's no one size fits all for dealers so we have a range of plan options for them to choose from depending on their needs. I'll also note that there is the option to search for sellers within a certain distance from your postcode - you can find this under Location. Thanks.
Thanks for the prompt response and the info re narrowing down a dealers location . This certainly would prevent enquiries to dealers who are too far away.
However you didnt answer as to why the dealers identity is hidden - if I knew who they were I could check whether they were reputable or not.
I found that the Gumtree site had all the dealers details and a contact phone number saving all the guesswork.
Hi Arthur, we hide the location of the dealer because we use blind advertising as part of our leads-based model for dealers. We believe this helps to make the conversation to be about the specific car and creates a better experience for buyers not being bombarded by dealership branding. By having the dealer pay for the enquiry, we also see dealers are more likely to reply and value your enquiry. Through that dialogue, you're able to ensure the car you're interested in is in stock and ready to inspect at a time that suits you as opposed to if you were to visit a dealership for a specific car without enquiring first. I will note that if you have had a poor dealer experience, we would like the opportunity to follow up on that. I'll send you a private message just in case.
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