Autobarn Online Store

Bundaberg autobarn – Brought a car stereo from Bundaberg autobarn online when I opened it was a note saying stereo was out of stock so upgraded you to next model up at no extra cost .gotta be happy with that customer service 5 ⭐

Log in problem's – Tried and tried to log in and put in my address for an order online couldn't find this no address no order. Had enough of trying all morning. Was Trying to buy W10-40 Engine Oil pretty much impossible. Show details

Car seat covers fitted – Recently bought a couple of items for my 4x4 , good service , paid for some seat covers and fiting service due to my health, had to wait a week for fitting services, was phoned to say bring it tomorrow and we'll fit them sooner , only there 45 mins couldn't fault the service Show details

Order number 36661232 Order placed 17/3/26 - still yet to be delivered, over 3 weeks now and counting. Have contacted the store, told they would refer to the online team and someone would be in touch, no contact to date. Have enquired via the contact form on the website and have not heard anything either. I am still awaiting delivery or contact… Read more

from Autobarn who to date have not proposed a solution. Please get in touch and lets resolve this.

Note: Order placed online, facilitated via Autobarn Doncaster supposedly. Baffles me that they don't have a central contact number I can call to escalate and resolve - no one at a store level can do anything (or even see the order, apparently?)

Hi bought two item during the recent sales. I got an email conformation and my card debited. I have since not received the products and not had any updates. I’ve emailed 3 times and called once and left a message. Still not contact. Shocking!

On trying to order a bike rack (28/11/2025)after two local stores were out of stock I decided it was prudent to pay for and have it delivered. Got all the usual emails on Saturday 29/11. Was to be delivered from Doncaster store and via Auspost. The tracking no has a reply that I should try again later!! On Tue 2/12 I called Doncaster branh and… Read more

after a lengthy wait it was answered. The Storeman could not find my order even though I had an order no and a date and name. He said hed call back but nothing.

I also emailed sales@doncaster.autobarn.com.au and its now two days later and nil reply.

So in summary : Website is rubbish as it cannot tell me where an item IS in stock. Tracking doesnt work. System cannot find a purchase by order no Email is clearly not manned Unreliable staff dont call back.

burwood customere

Brought brand new kicker speakers on sale. They had only the display model left..... so isn't that second hand? Asked if i could change to the similar kicker speakers with the sale price and the guy just said no, the sale ended yesterday....... so you want a refund? I see your shares are down 44% in one year Bapcor, asking yourself why?......

I spent a lot of money on a Toolkit for my son. Standard parcel delivery dates are 1-3 days. It is now been 8 days, the tracking number is not registered with Australia Post, I have no updates and no information I will get my son's parcel. Best case scenario is Autobarn Online is a very bad service, worst case is I have been scammed. Either way, I strongly advise others to avoid buying from Autobarn! Show details

Website is sucky. 1. Website does not accept Welcome20 discount code. 2. I have been a member before, and now I look on the website and I don't have membership. Sux. They do not test things on your website before promoting them in emails.... I wasted 30 minutes on your website to make a selection of about $250 worth of stuff. WOFT. I am in… Read more

Carlton NSW and no where near a Autobarn, and with about 4 or 5 spare parts shops, SuperCheap Auto, Repco, Bursons, and a couple of independents.... with 3km or 10-15 minutes drive. Do you think I will drive to Autobarn on a whim?

Ordered 80w140 diff oil at sale price, paid and was sent ready to collect. This morning the price goes up from normal, order cancelled by this dodgy business and refunded. Won't be back with this behaviour. Show details

Bought a part for my 4WD from the Autobarn Online store rather than an alternative as I assumed with the name this would be a straightforward process. Paid for Express Shipping as I required the parts quickly. This order was over 12 days ag and goods never arrived. Contacted Autobarn support, they took a few days to respond, said they would follow… Read more

up the order, 3 days after this email from them still nothing. Tried calling their support phone number, no answer. Hopefully I get a refund as I have to buy an alternative part from a different supplier as I needed them for my vehicle over a week ago. This was my first and last time purchasing something online from Autobarn. I would recommend finding a local supplier or another online store as your experience could be the same.

Your website search is a time waster. Typed in my rego to search for a car battery and I get 900+ results??? Pls explain. Not shopping with you until you get your act together. Show details

Ordered some speakers to be express post delivered, online states they're shipped by 3pm next business day. The day after that I asked for tracking number and I had a missed call from someone at Caringbah that they don't have stock. Why sell something that isn't stocked and wont be sent!?

Poor quality and no refund – I bought car ramp available on especial sale (discounted price) on their online store ....upon using very first time on same day the tyre is not getting grip on the ramp surface and skids on surface as it is too slippery and plastic Of The ramp recked...I took the product to the store and explained the issue where they put the blame on me saying… Read more

that your tyre is not of a good quality and maybe your tyre is flat, we never received any complaint about this product, you might have missed the ramp when you drive on it and bla bla bla means they used every stupid alibis to avoid accept the return of a poor quality product.. even the poorest quality product doesn't give up in first time use but this product is lowest of the low quality and staff still trying to defend the quality of the crap product.. will never ever buy from Autobarn again as it was the first and worst experience as I always shop from Supercheap store and they are excellent

Falce sales ads – Whenever they are on sale, the products are never available. So, they just makes false sales ads, then try to sell something else. The fact that every shop has sold out is very very falce objectively. No wonder they are closing all over the place. Never buy from them again.

Needs to be rebuilt – Website needs a serious coding overhaul. Search engine is behind the competition. If you have single item in your cart that isn't in stock but the rest is, it'll block the whole order. Often can't log in to access member sale items due to repetitive re-directs regardless of browser or device used. In store staff are friendly and their franchise is… Read more

letting these franchisees down by sending thousands of dollars or orders to their competitors. I went to order $2000 of stuff in boxing day sales but turned out just 1 item was out of stock and blocked the order. I gave up and ordered from Supercheap and Jaycar all within 100m of their store (Jaycar has a common wall). It took till the next day to find that out, AFTER the sale had finished.

Never received our item - and it’s express post! – I’d give a negative star if I could! Bought an item worth of $1,5k online on the Boxing Day and chose the express post - suppose to be delivered in two business days; and we just realized that it was coming from our neighboring suburb after the information was received by Australia Post! Now it’s sitting somewhere with Australia Post - checked… Read more

everyday with different support in AP, but they have no clue where it is and the status of it. (Of course another hopeless service provided by AP) Dealt with AP but the only answer is to wait. Autobarn on another hand didn’t do anything to help. The only thing they told us was that they couldn’t do much about it and we would just have to wait. We need it urgently for the upcoming interstate trip in Jan but it’s most likely we will have to do it without the unit. It would be a totally different experience if they reacted promptly to reduce our cost of waiting and time that we put in to the minimum!

In Stock is a lie or store staff are useless and cant find it – I am now waiting for the eCommerce team to transfer my order to another store, no one answers my calls, no responses or feedback and ordered it 2 days ago. Click and collect is a farce and I should have just used Repco who gets it right more often. Show details

Do not use delivery – I logged in to my local branch on-line in Osborne Park, WA on Friday 1st Dec 2023. I opted for delivery rather than pick-up when ordering but I had no idea the goods would be coming 4000km from a warehouse in NSW and not from Osborne Park (~5 km away) in W.A. So the promised delivery of Monday 4th Dec (3 days after order) was clearly impossible… Read more

and days later the items were still languishing on the Nullabor Plains, certainly not here. Update: Two of us waited home all day Friday 8th (7 days after order) but StarTrack did not deliver. Tracking said "no-one in attendance". Don't know where they went. No card was left. I suspected a scam. Update: Monday 11th December (10 days after order). Phoned Startrack and they said the order was being re-sent that day. I gave them "Authority to Leave". Later in the day a neighbour three doors away brought over the goods that were dumped in his carport - The address was correctly labelled.

The online store is absolutely useless and has been for ages – Shopping on the online store is a pointless waste of time. The search function is hopeless, and if you ever manage to find what you're looking for and add them to the cart, the site crashes as soon as you log in to pay. I've tried this in Chrome, Firefox, Safari and Brave - does the same in all of them and It's been doing this for months! The… Read more

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Useless online platform – I no longer use their online website because every time I use their search engine completely unrelated products are shown. For one example, today I was searching for a fuel filter with "fuel" and "filter" as search words and all that came up was motor oil. This happens nearly all the time. Why would I use their website when I can find parts more easily from their competitors who show me exactly what I want first search?

Appalling – The system allowed me to order click and collect under my name and pay with the company credit card but I could not pick up the goods because the credit card was not on my name. But why I ask did the system let me pay with a different name???? Too much of a hassle for a simple $60 purchase, I will not do it again. From Irena - the unsatisfied customer Show details

Warranty – Just been told by Autobarn, for warranty items, the customer needs to go directly to the supplier however; if Autobarn were to process the warranty; the process could take up to 2 years. The Autobarn representative also pointed out that the 14 day policy on the reverse of the receipt supersedes Australian Consumer Law. This is after contacting… Read more

Autobarn Corporate and escalated it through to the appropriate management teams.

Be very cautious if you are considering purchasing from Autobarn.

Can't make payments online, need to fill out personal details just to pick items up.. when you don't need that info! – Terrible horrible worst ever waste of time Hate it yuck ok