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Autograph Fashion

Autograph Fashion

Online Store, Physical Store
3.0 from 145 reviews · View Statistics

Reviews

3.0

144 reviews
5
(59)
4
(9)
3
(7)
2
(10)
1
(59)
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Kristen L

Kristen LGreater Melbourne (Metropolitan), VIC

Easy to use

published

Easy to find what I was looking for & available sizes displayed in each colour choice so I knew what was available without having to go back and forth, found this really beneficial.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Monica

MonicaGreater Melbourne (Metropolitan), VIC

Online shopping in Melbourne during Covid restrictions

published

Extremely easy to navigate and order items of clothing without any issues. I had to return items dues to wrong size and that was easy to do

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
Rhp

Rhp

  • 9 reviews
  • 6 likes

Great until you want to cancel order

published

My order over 2 weeks ago has only been half fulfilled, so after no word from them tried to contact to cancel & get a refund to credit card.
emailed them & get bog standard one back, phoned them assistant said you can't cancel but have to wait to get it & pay to send back ??
Still trying to get them to act on my request !
I like clothes but customer service is appalling.

Shipping
Sizing True to size
Product Appearance As advertised
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S P.

S P.Greater Melbourne (Outer), VIC

Great clothing, when they're in stock..

published

Disappointing shopping experience for me twice. I ordered 4 items first time, got 2, the other 2 were out of stock. So I reordered another jacket which I really needed.. and got sent the wrong item. I WAS instantly refunded and have sent the other persons order back. Meanwhile, I had also ordered another jacket which has not arrived. Interview tomorrow, I tried for weeks to be prepared, and have nothing. :( One of the items I received looked nowhere near as good IRL. I MUCH prefer to shop in store and can't wait for lockdown to end.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Westfield - West Lakes Store

published

Hi,
I visited the Westfield West Lakes Store today. It is usually a pleasant experience shopping there.
Today though, I did notice the store smelt fresh and inviting. It was late afternoon, everything was looking very neat and tidy. The Girl who helped me, was very polite and just made my shopping experience really enjoyable.
Although on this visit they didn't have in stock the size I was after. I will definitely check back later this week in the event more stock comes in.

Kind Regards
Robyn

Return Claim MadeNo
Store LocationWestfield West Lakes - SA
Jackie

JackieSouth East Queensland, QLD

Love it!!

published

I find the site easy to use and lots of filters help narrow selections, I do wish there was more options for size 26, as the site seems to not show items I see in store
Quality of the garments is wonderful

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
ann rapley

ann rapley

  • 2 reviews

My must haves

published

Shopping online is so easy with Autograph, a big variety to choose from, I love the blouses and cardis . The quality is excellent . The service is wonderful, quick and efficient.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Kira

KiraGippsland, VIC

Beautiful Blazer

published

Absolutely love this Blazer, lined only in front so extra room for arms and no pulling in back. Beautiful cut, beautiful lines, true to size. Highly recommended, brought blush & had to buy Navy

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Quality and price fantastic

published

Love the different styles and quality is second to none, especially if you can get some items on sale....
My go to online clothing store I try and check each week .....

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
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Muzzilyn

MuzzilynSouth East Queensland, QLD

My Go To Style Fashion Shop

published

I love shopping online at Autograph. The website is easy to navigate and therefore easy to buy. The clothes are well made and stylish. I am a tall and larger woman and Autograph makes allowance for the taller and shorter woman especially in the length of the trouser/pants the shop sells. I don’t find this in any other shop. The sizing of the clothes have always been spot on. I always feel well dressed and comfortable in the clothes I wear and I get many compliments from friends and family. Thank you for the style, for the quality and for the ease in purchasing and promptness in delivery.

Product Quality
Return Claim MadeNo

Great TOP at a bargain price

published

There was a great selection of garments in the sale range, especially in larger sizes. I am particularly in love with the top l chose. It is a great fit and the fabric feels a good quality.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Fiona

FionaNorth Western Region, NSW

Great Service, went out of there way to resolve an issue.

published

I am happy with the service I was given as I accidentally addressed my item to the wrong address and after investigating where my item had gone to I was given a full refund on the item.
I have previously purchased items online with no dramas so I am relieved to have had this resolved and I will be a return customer in the future due to the service I received.

Product Quality
Return Claim MadeNo

Perfect online shopping.

published

I love shopping online with Autograh. The range of clothing is very good and navigating the website is quick & easy. The clothing is great quality & delivery is quick. Thank you Autograph for an easy shopping experience, you are the best.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
deborah.leysen

deborah.leysenSouth East Queensland, QLD

This is helpful

published

I brought some paints they didn’t fit , got on to Autograph they help me straight away
100% helpful they have very good quality and service we will shop there always

Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
Dml

DmlSouth East Queensland, QLD

Great after sales service.

published

Store is simple but I didn’t realise (my fault) that all the brands were in one. I thought I bought an autograph top but it was a different brand. Same with the shoes. The service when I had an issue was fantastic though, very quick and helpful.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers
Footwear Shops & Brands

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Ian

IanMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Clothes look great and size was spot on. Delivery was very quick too

published

I shopped the sales. Sizes were hard to find in the range on the site. The product quality looks good I haven’t washed them yet. I didn’t like how you now have to spend over $100 to get free shipping

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Anna A

Anna ASydney, NSW

Parecel Point Non Existance

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers
Andy

AndyGreater Melbourne (Metropolitan), VIC

Returned item

published

I made a purchase which unfortunately didn’t suit and needed to return the item. The customer service was excellent. She made the whole process very easy. Thank you for your excellent customer service.

Shipping
Return Claim MadeYes
Sizing Slightly large
Maureen

MaureenMetropolitan Adelaide, SA

  • 2 reviews

Helped out an elderly friend

published
Customer Service

problem solved

published

My query was answered very quickly , my item arrived the very next day , I'm very happy with the service and quick reply to my query and very happy with the lovely clothes l brought , Thank you.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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Questions & Answers

tigre

tigreasked

Autograph Fashion

Can anyone recommend any alternative plus sized online stores which sell practical, reasonably priced, high quality clothes? Like many people I have noticed the quality of Autograph's customer service and clothing decline over time. Now Autograph's site is malfunctioning when I try to purchase and their customer service hasn't provided an answer to a product enquiry from around 2 months ago.
(I'm willing to buy from overseas with a returns policy.)

2 answers
Karen
Karen

Millers, cheap and equivalent quality. Better service too. Instead of $80 jeans, I got 3 for $45 and the service was excellent

Dooze74
Dooze74

Ezibuy
There SARA range is plus size.

Get an answer from our members

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