Autograph Fashion Physical Store

Not a good one – Father in law bought $100 gift voucher 21st Oct 2024 after he purchased this the store told him to use as soon as possible as store going into receivership in Janaury so he asked for money back straight away but was refused.... the store wrongly accepted money and gave him false and misleading conduct they never gave this information to him until… Read more

they took his money and gave him the voucher. i tried using today but was told i had to spend $100 to recieve $100 voucher. I have always got gift vouchers for my bday n xmas as this was my favourite store and never have i ever had to spend dollar for dollar with vouchers.... Shame on you Autograph Waurnponds no wonder you going under..... Don't buy Gift Vouchers You will do your money.

Quality Has Taken A Dive – My gripe with Autograph is not with their speed of delivery etc because those factors may be out of their control, but the quality of their merchandise has deteriorated and it is over-priced. Also, they would not publish a review I wrote about one of their garments which was negative but carefully worded and fair. I tried twice. I found this dishonest. Will not be purchasing from Autograph again.

Bloody terrible – I purchased 5 items from autograph munna para called but they have shut down rang another store explained dresses falling apart 10 minutes after putting it on first time they said they knew about the problem couldn’t give a shit not buying from them again Show details

Poor quality – Never will I ever purchase from Autograph again. I took advantage of a great sale. Everything fitted well. Put everything in a cold wash before wearing. My dress has buttons loose and one fell off and the hem has come down in one place and frayed so bad I can't re-hem it properly as there isn't enough material. The edges on the tops are… Read more

fraying too and loose threads everywhere. For what they charge I would expect a better quality of product. You don't expect to have to repair an item BEFORE you can wear it. Autograph won't do anything to help/compensate/replace the dress.

Poor quality Big price! – I am so disappointed at the quality of Autograph clothing now.(2022) Poorly, made in China clothes. I have 3 short sleeved tops that pill as soon as you wear them. After washing I'm spending half an hour de-pilling each top with a little pill cutting device and now they are getting terribly thin. Terrible effort Autograph. You are taking advantage… Read more

of vulnerable larger women where few shops stock our size and charging ridiculous amounts for a t shirt. Not Happy.

Bad service and misleading – Went into Morayfield store to update for upcoming trip, sales girl was disinterested in helping me, was happy to spend $1000 stated to her that I was going to Afterpay it, save my money for my holiday, not once did she say we don’t accept Afterpay instore anymore until it got declined then she said we do Openpay only, very misleading as the… Read more

Afterpay app stated its available instore and no signage anywhere to state they don’t do Afterpay. Contact customer care if you can call it that and get autogenerated emails signing off with kisses customer care team is so unprofessional, lost me as a customer

Gone Downhill – The store no longer offers Afterpay, only OpenPay which is a line of credit. They also have different prices from their online site to physical stores - why? And won’t offer cash refunds anymore, only store credit. Their sizing is all over the place for example: same shirt, tried a 20 - it was a tad tight. Tried a 22 and it was way too big - how… Read more

does that work? It’s no wonder I stopped shopping here 6 months ago, but thought I would give them a go. Not worth my time or energy.

TERRIBLE SERVICE – I have waited 9 weeks for an item and am trying to cancel this and no response from Autograph. Do not use this website they used to be good but now quite frankly are shocking.

Still waiting – If you are wanting prompt delivery DONT buy from Autograph. Nearly 4 months. And still waiting! We're are my items? Show details

Disappointingly poor customer service – Products great, service for long standing customer when taking wrong size and wanting to exchange 15 mins later then told No! Very poor, spent $260 on the day. Wasn't looking for a refund, just to swap to the right size. Manager should have used her discression, as I was still in shopping centre carpark. Sad thing is I've been shopping in that store now for well over 8 yrs. Show details

Lost all faith in Autograph fixing their EFTPOS Issues – was charged on my credit card twice in April - store says call head office, head office says it's the stores' issue - still waiting for refund, poor service to say the least. The last time I went into the store as head office said there was a code they had so they could do a refund I was told "there is no code, I can't help you" "I can't call… Read more

head office" "you will have to be a dripping tap" Meaning I have to continually call head office and nag and nag when it wasn't even my fault. Then was told again "I can't help you" What is is with your customer service? Clearly there is no training for your store staff. How rude that you still have my $308 after seven months and still not attempting to get it back to me. For months and months (even before lockdown), the Frankston store didn't even have a phone. Complete lack of customer service, complete lack of follow-up, complete lack of care.

Wonderful service! Great clothes – I received great service at the Carousel store. The young lady was very very helpful and gave good honest advice. She gathered a selection of tops for me to consider which I really appreciated and have never ever had someone do for me do at a store. The clothes are great quality. Thoroughly recommend the Cannington store. Show details

Ankle Freezers after 1 wash - not fit for purpose – Pants fitted nicely in store but after 1 wash in cold water they shrunk so much in the legs that they are ankle Freezers (7/8 length). Contacted company (and in store) but as item was worn they will not refund. The product is faulty and not fit for purpose. Not suitable at all for winter and company not interested. They have lost me as a customer. There are plenty of other retail outlets and online stores.

Very poor technology instore. Staff were frustrated due to system failures which they stated is "normal" – I was trying to purchase using afterpay which took 1hour due to poor internet, and failure of call backs to staff who were trying to solve the problem. I also did not come up in the system as a member despite having membership for some years. The staff were very helpful but the technology let them down. Fortunately there were no other customers waiting to be served. Also found the website poor when ordering online Show details

Shrinkage - Frustrating and expensive – I purchased a black short sleeve top last year which I planned to keep for good. As nothing good happened in 2020 I only just got to wear it. One wear, one cold wash following instructions and it has shrunk so much I will never wear it again. I buy things a bit longer to cover my big legs and bottom and the top was a good fit. No more. Works… Read more

out to be very expensive to get one wear from a garment. It is the second time it has happened to me. So disappointing as some of the clothes look great. I am sure I will not get a refund or store credit as I have no receipt and was purchased a while ago. Never the less, a garment should be fit for purpose - ie multiple wears.

Bye bye Autograph and affiliated stores – Using covid as an excuse to open later is annoying. Why would a virus which mean the store lagged behind traditional opening hours in the shopping centre? Either open at nine or don't bother. I will never shop in a physical store again. At least online I do not have to wait around for the store to open at 9:30 when it should open at 9. Actually,… Read more

the reviews have been such rubbish lately that I suspect there was nothing decent in the shop anyway. The quality of the dresses has gone down very much in the past year. Will stick to another brand.

Still waiting for refund since 23rd November – Items were returned to the store and Manager phoned after and said that she could not refund from her end without me coming back in with my card so she was sending to head office to process. Still waiting and no communication at all. They took my $177 easy enough on the 22nd October, take weeks to send the items in separate despatches and then… Read more

they cannot refund $70 after 7 weeks of having the goods returned to their store. Disgusting Customer Service and no reply from emails sent either. Does no-one take ownership of their job in their customer service or store manager roles.

Autograph charging like Wounded Bull or High End Boutique?? – I used to love Autograph but now their prices for clothes made in China are thru the roof $89.99 for a t-shirt material 'dress' or long tshirt, to the knee. Their clothes (who ever is their brand stylist) is equaling Millers standards who are way cheaper and bigger better choices. Auto do not cater for large women in nice styles, patterns or colours. Who is their market then? Show details

Glendale Store very helpful – I had trouble trying to get a click & collect online. It just wouldn't let me do it so I rang the Glendale store & the lady was very helpful. It must have been a glitch with the system so I had to pay the extra to have goods delivered to my home. The ladies on the 1800 number were very helpful as well. Show details ·  1

Westfield - West Lakes Store – Hi, I visited the Westfield West Lakes Store today. It is usually a pleasant experience shopping there. Today though, I did notice the store smelt fresh and inviting. It was late afternoon, everything was looking very neat and tidy. The Girl who helped me, was very polite and just made my shopping experience really enjoyable. Although on this… Read more

visit they didn't have in stock the size I was after. I will definitely check back later this week in the event more stock comes in.

Kind Regards Robyn

Helped out an elderly friend – An elderly friend bought a jacket in June without trying on in the store. Another friend who lives 3 hours away had taken her but was unable to take her back to exchange. She has no other friends or family and was unable to get there due to physical disabilities. She was hospitalised for a month in Aug/Sept and upon her discharge, I took over some… Read more

care duties. She asked me if I could return the item for a refund. At the store I was told due to the time elapsed, the transaction could not be reversed. The assistant was sympathetic and friendly, but I thought I would call customer relations and explain about the extenuating circumstances. From that time on, I received regular updates from the customer service dept and happily, they agreed to accept the return. The store called my friend and asked that I return the item for a full refund. She was one very happy customer! Thank you!

It was a lovely top – I'm not impressed at your sales assistant at Campbell town mall store her names mel. I went in last Thursday and asked could she hold the top till Monday 16the sep I was rushed to hospital Saturday morning with a broken foot had surgery sat night. I contacted store today to see if it could stay on hold till Thursday 19the till I was discharged I… Read more

explained this to mel but I got a flat NO I spend so much money in that store I put 8 friends of mine onto autograph at mall but I thought some compassion but no chance well me & my friends will go elsewhere.

Store signage is misleading – Signage says sale $19 which is misleading I asked if everything was on sale, because the prices instore were difference to what was on the signage in the front window, signage said sale $19.

Autograph quality has woefully declined – Autograph used to be good quality, i have noticed in the last year or so the clothes have gotten much poorer quality. The pants i bought went all bobbly and threads pulling apart after only 6 weeks or so, something has happened and they have gone down hill but still charge the same.