Wish Id read review before signing up
The whole point of the lease is to have all the vehicle expenses included in a monthly amount.
After signing up with I now discover that budgets for all expenses (including their own fees) are much lower than the actual costs. This means that my reimbursement claims are being denied and i am paying them for the privilege of being out of pocket. Such an incompetence bunch of scam artists.
Might as well be a scam
-10 stars. This company is structured so the credit Ombudsman has no jurisdiction. The only way of securing lost/stolen monies is by going after their underwriters BOQ Finance or whoever they use now. NOVATED LEASES should not be used through them.
Faught for an extensive period with them to only regain roughly half the money owed to me.
Ovoid like the plague - useless useless useless. wish i could put 0 stars
they are all smiles and bells and whistles when they want to sell the the lease. as soon as contracts signed everything goes downhill.
customer service is attrocious. you call and go round and round in circles being told a different thing every time you speak to someone different. currently dealing with an early lease termination and balances that dont add up.
cant speak highly enough of my NEGATIVE experience with these guys. suggest looking elsewhere.
The worst company - absolute thieves
My account was shifted to them when my previous leasing company sold out. I then move companies and they closed down my account without notifying me. It has taken over 2 months to try and get my credit back of $1500. When they finally transferred the money they short changed me $337 and claim they gave me the right amount despite giving me a balance spreadsheet which proved they had short changed me.
The communication is terrible often ignoring multiple emails and being very slow to respond. If you are looking for a company to cover your leasing. I suggest looking elsewhere.
- Verified customer
Many of the positive reviews here are fake, the accounts were all created on the 21st May 2019??
Once you are locked in, their communication sucks. Very slow.
I ask basic questions to my 'consultant' (really just a salesman) and it is bumped to a manager with the wrong answer. I ask financial questions and they always misunderstand it.
Do not accept the lease until you understanding everything. If they can't explain it, don't accept.
I look forward to ending my lease with them.
14 years with them and they are not what the use to be
I have had many cars as novated leased through Autopia since they began really. They have always been so helpful, proactive and I've always had an account manager who I can talk to at any time. However in the past 24 months, they have taken days to weeks to reply to emails and left voice messages, I had to find the best price for my last car as they couldn't do well at all there.
I then changed employers and they took 3 months to re-establish the account despite many many calls and emails. They continued to fail to pay St George the monthly l...ease fees until I received 3 notices of 3 months of no payments, each time I contacted Autopia and they claimed it was St Georges fault (I spoke to St George, there was no issue on their side). I have just received a notification of 2 uninvoiced fuel receipts from the Shell and Caltex fuel cards from April and July 2018, these were from a lease that ended in August 2018! They are chasing me now for this!!! My recommendation is to stay far away from Autopia, they are not what they use to be!
Not very helpful and very slow between response
I moved to Autopia from my previous provider as they were my employers preferred but they were so much worse. Responses to my questions were very slow (average of 4 days to get a reply) and then when I left the employer they just terminated my contract without any support. My previous leasing company supported me through the whole process but Autopia did not. They had also over calculated my contributions so I was in credit and when I asked how it was the refund calculated they just directed me to my Employer who said they did not know. I spent 2 days myself trying to work out all the calculations and see how it was done as I never received an accurate response. My last 2 emails never got a response at all.
Very helpful company with competitive prices
I have enjoyed my experience with Autopia. My consultant, Patrick, spoke to me in a language I could understand and got me my dream car within a week. Couldn't have been happier! The price was also very reasonable. Would definitely recommend this company to anyone looking for a novated lease.
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