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Autopia
4.1 from 16 reviews

Reviews

(11)
(1)
(1)
(1)
(2)
  • Transparency
    4.2 (13)
  • Customer Service
    1.3 (3)
  • Application Process
    2.7 (3)
Matt M

Matt MNorth Queensland, QLD

The worst company - absolute thieves

published

My account was shifted to them when my previous leasing company sold out. I then move companies and they closed down my account without notifying me. It has taken over 2 months to try and get my credit back of $1500. When they finally transferred the money they short changed me $337 and claim they gave me the right amount despite giving me a balance spreadsheet which proved they had short changed me.

The communication is terrible often ignoring multiple emails and being very slow to respond. If you are looking for a company to cover your leasing. I suggest looking elsewhere.

Transparency
Customer Service
Application Process
Freelancer

Freelancer

  • 2 reviews
  • Verified customer

Be careful

published

Many of the positive reviews here are fake, the accounts were all created on the 21st May 2019??
Once you are locked in, their communication sucks. Very slow.
I ask basic questions to my 'consultant' (really just a salesman) and it is bumped to a manager with the wrong answer. I ask financial questions and they always misunderstand it.
Do not accept the lease until you understanding everything. If they can't explain it, don't accept.
I look forward to ending my lease with them.

Transparency
Customer Service
Application Process
Leigh R.

Leigh R.South East Queensland, QLD

14 years with them and they are not what the use to be

published
Transparency
Customer Service
Application Process
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MissV37

MissV37AU

  • 18 reviews

Not very helpful and very slow between response

published

I moved to Autopia from my previous provider as they were my employers preferred but they were so much worse. Responses to my questions were very slow (average of 4 days to get a reply) and then when I left the employer they just terminated my contract without any support. My previous leasing company supported me through the whole process but Autopia did not. They had also over calculated my contributions so I was in credit and when I asked how it was the refund calculated they just directed me to my Employer who said they did not know. I spent 2 days myself trying to work out all the calculations and see how it was done as I never received an accurate response. My last 2 emails never got a response at all.

Jennifer

JenniferSydney, NSW

First Lease agreement

published

Very helpful and answered all my questions. Paperwork and prompt responses made my rush request easy. Time was of the essence. Very happy with the service with clear understanding of the product..

Transparency

Very helpful company with competitive prices

published

I have enjoyed my experience with Autopia. My consultant, Patrick, spoke to me in a language I could understand and got me my dream car within a week. Couldn't have been happier! The price was also very reasonable. Would definitely recommend this company to anyone looking for a novated lease.

Transparency

Fantastic Company

published

This is my 3rd car I have leased with Autopia and find them very professional and great to deal with, thanks for looking after all my vehicle needs, Regards Michael

Beki

BekiSydney Surrounds, NSW

  • 2 reviews

Very efficient

published

Very fast turn around from speaking with a consultant to being in my car. I am happy to say that I received a Very efficient service and would recommend to everyone

Transparency
Disappointed

DisappointedSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Love the options provided

published

I am on my second vehicle with Autopia and love every minute. Service has been great and I would use them every time. I highly recommend their service to anyone.

Transparency
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Jamie

JamieRichmond-Tweed, NSW

Perfect expertise

published

Was easy and a very reliable way to finance a car l , they help you in every way possible and to this day still helps me for my need of the car

Transparency
NRE

NRECanberra 2600, ACT

Responsive

published

Process was seamless. Although I had to intervene to obtain a second round of quotes to get the supplier I wanted in town. Other than that, cannot fault the product or service.

Transparency
Luke

LukeSouth East Queensland, QLD

Awesome to deal with!!!

published

We got an awesome deal. We're very happy with the way Autopia. They were so easy to deal with from the beginning & even still now. Great advice, overall awesome. We will be back for sure!!

Transparency

Simple and easy

published

The online system was convenient and easy to navigate.
Everything from purchase to maintenance was organised, making this a stress free experience. I would definitely use Autopia again and have no hesitation in recommending them to others.

Transparency
M Patel

M PatelSydney, NSW

  • 2 reviews

Professional

published

Very helpful people and everything organized well. Very happy to be dealing with autopia. The team is always ready to help and I get answers from them very quickly. Overall very good experience.

Transparency
Wendy T.

Wendy T.Sydney, NSW

The best!

published

It was a Fabulous experience! I was Supported every step of the way and everything went so smoothly from choosing a car to the lease and the delivery. Would highly recommend

Transparency
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PAT

PATGreater Melbourne (Outer), VIC

Awesome experience

published

Straight to the point, time saving, great customer care and achieved the result we wanted. Will continue to use Autopia moving forward and recommend to all my contacts they are the best.

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