1 photo
Autopia
3.5 from 25 reviews · View Statistics
See the Best Novated Leasing / Salary Packaging Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Autopia

Reviews

  • Transparency
    3.4 (22)
  • Customer Service
    2.3 (12)
  • Application Process
    2.9 (11)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Vidhyasagar
VidhyasagarCanberra
  • 2 reviews
  • 1 like

Complete Scam

published

My employer had an agreement with Autopia so I had no choice to go for a different providers. But when I changed my employer Autopia charged a hefty fee for renovation and my management fee plus fuel card fee were up by $50 a month. I wasn’t advised about these hidden charges and got charged without my consent. When I raised it with them the response took a week to arrive saying it’s part of the initial contract. I did enquired them about any difference in my monthly payments but the response was “nothing changes”. So please don’t go with Autopia if you need transparency and a honest service provider

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Customer Service has been unreal

published

From day one Dominic has been just fantastic to deal with, He has taken the time to walk me through every step and has helped me with every request that I have mad. Best part? It is more of a conversation rather than a sales pitch. He listened to everything I need and gave me great advice.

Would recommend this to anyone!

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Mahmoud Oraby
Mahmoud OrabySouth East Queensland, QLD
  • Verified

Perfect service by Jana Mason

published

I can not thank Jana Mason enough for all her help and the support over the process of getting my new car through Autopia leasing.
Simply she did the impossible. I wanted a Pajero Sport Exceed 2021 and simply there was no cars available in QLD, not even the GLS. Jana did not give up and found the car available in NSW and organized the shipping for me. and also better price compared to private sale directly from the dealership.
Huge thanks to Jana Mason.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Vincenzo
VincenzoSydney, NSW
  • 4 reviews
  • 9 likes

Everything went smooth

published
Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Novated Leasing / Salary Packaging Services

Find out how Autopia compares to other Novated Leasing / Salary Packaging Services

Know better, choose better.

Compare all

Worst ever! Zero stars…

published

Heads up! You don’t get what you over paid in your lease if you choose to extend your lease, it gets transferred. If you upgrade, you get what’s owed to you. You get hand balled around a lot nobody can answer questions you may have over the phone. It’s convenient in terms of maintenance and all the bells n whistles but not worth losing out on money. Financially you’re better off putting money aside and getting the vehicle yourself rather than going through Autopia. Blind leading the blind when talking over the phone. I will not be leasing again.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Chris
ChrisSydney
  • 4 reviews
  • 2 likes

Financially worst decision ever

published

I agree with the statements made by others. Basically it's all nice on top, and horrendous on the bottom. I feel the same about this as I do about smoking as a youngster. Dragged in by the ease and promise. But in the end, if you want a nice car, finance it yourself, keep a seperate card for car payments and save yourself a lot of unknowns and smoke and mirrors. Better still, by a Tesla which has less on going costs and basically is all just finance none of the other "benefits" they sell to you at Autopia.

Transparency
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Jim B.
Jim B.Greater Melbourne (Outer), VIC

Wish Id read review before signing up

published

The whole point of the lease is to have all the vehicle expenses included in a monthly amount.
After signing up with I now discover that budgets for all expenses (including their own fees) are much lower than the actual costs. This means that my reimbursement claims are being denied and i am paying them for the privilege of being out of pocket. Such an incompetence bunch of scam artists.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next

Might as well be a scam

published

-10 stars. This company is structured so the credit Ombudsman has no jurisdiction. The only way of securing lost/stolen monies is by going after their underwriters BOQ Finance or whoever they use now. NOVATED LEASES should not be used through them.

Faught for an extensive period with them to only regain roughly half the money owed to me.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Christo
ChristoMelbourne
  • 11 reviews
  • 1 like

Ovoid like the plague - useless useless useless. wish i could put 0 stars

published

they are all smiles and bells and whistles when they want to sell the the lease. as soon as contracts signed everything goes downhill.
customer service is attrocious. you call and go round and round in circles being told a different thing every time you speak to someone different. currently dealing with an early lease termination and balances that dont add up.
cant speak highly enough of my NEGATIVE experience with these guys. suggest looking elsewhere.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Novated Leasing / Salary Packaging Services

Find out how Autopia compares to other Novated Leasing / Salary Packaging Services

Know better, choose better.

Compare all
Matt M
Matt MNorth Queensland, QLD

The worst company - absolute thieves

published

My account was shifted to them when my previous leasing company sold out. I then move companies and they closed down my account without notifying me. It has taken over 2 months to try and get my credit back of $1500. When they finally transferred the money they short changed me $337 and claim they gave me the right amount despite giving me a balance spreadsheet which proved they had short changed me.

The communication is terrible often ignoring multiple emails and being very slow to respond. If you are looking for a company to cover your leasing. I suggest looking elsewhere.

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Freelancer
Freelancer
  • 3 reviews
  • 4 likes
  • Verified

Be careful

published

Many of the positive reviews here are fake, the accounts were all created on the 21st May 2019??
Once you are locked in, their communication sucks. Very slow.
I ask basic questions to my 'consultant' (really just a salesman) and it is bumped to a manager with the wrong answer. I ask financial questions and they always misunderstand it.
Do not accept the lease until you understanding everything. If they can't explain it, don't accept.
I look forward to ending my lease with them.

Transparency
3/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Leigh R.
Leigh R.South East Queensland, QLD

14 years with them and they are not what the use to be

published
  • Thumbnail
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Novated Leasing / Salary Packaging Services

Find out how Autopia compares to other Novated Leasing / Salary Packaging Services

Know better, choose better.

Compare all
MissV37
MissV37AU
  • 20 reviews
  • 17 likes

Not very helpful and very slow between response

published

I moved to Autopia from my previous provider as they were my employers preferred but they were so much worse. Responses to my questions were very slow (average of 4 days to get a reply) and then when I left the employer they just terminated my contract without any support. My previous leasing company supported me through the whole process but Autopia did not. They had also over calculated my contributions so I was in credit and when I asked how it was the refund calculated they just directed me to my Employer who said they did not know. I spent 2 days myself trying to work out all the calculations and see how it was done as I never received an accurate response. My last 2 emails never got a response at all.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Jennifer
JenniferSydney, NSW

First Lease agreement

published

Very helpful and answered all my questions. Paperwork and prompt responses made my rush request easy. Time was of the essence. Very happy with the service with clear understanding of the product..

Transparency
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Very helpful company with competitive prices

published

I have enjoyed my experience with Autopia. My consultant, Patrick, spoke to me in a language I could understand and got me my dream car within a week. Couldn't have been happier! The price was also very reasonable. Would definitely recommend this company to anyone looking for a novated lease.

Transparency
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Autopia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.