- Verified customer
Once you are locked in, their communication sucks. Very slow.
I ask basic questions to my 'consultant' (really just a salesman) and it is bumped to a manager with the wrong answer. I ask financial questions and they always misunderstand it.
Do not accept the lease until you understanding everything. If they can't explain it, don't accept.
I look forward to ending my lease with them.
14 years with them and they are not what the use to be
I have had many cars as novated leased through Autopia since they began really. They have always been so helpful, proactive and I've always had an account manager who I can talk to at any time. However in the past 24 months, they have taken days to weeks to reply to emails and left voice messages, I had to find the best price for my last car as they couldn't do well at all there.
I then changed employers and they took 3 months to re-establish the account despite many many calls and emails. They continued to fail to pay St George the monthly l...ease fees until I received 3 notices of 3 months of no payments, each time I contacted Autopia and they claimed it was St Georges fault (I spoke to St George, there was no issue on their side). I have just received a notification of 2 uninvoiced fuel receipts from the Shell and Caltex fuel cards from April and July 2018, these were from a lease that ended in August 2018! They are chasing me now for this!!! My recommendation is to stay far away from Autopia, they are not what they use to be!
Not very helpful and very slow between response
I moved to Autopia from my previous provider as they were my employers preferred but they were so much worse. Responses to my questions were very slow (average of 4 days to get a reply) and then when I left the employer they just terminated my contract without any support. My previous leasing company supported me through the whole process but Autopia did not. They had also over calculated my contributions so I was in credit and when I asked how it was the refund calculated they just directed me to my Employer who said they did not know. I spent 2 days myself trying to work out all the calculations and see how it was done as I never received an accurate response. My last 2 emails never got a response at all.
Making a car purchase easy
Staff are very knowledgable and helpful, giving handy insightful information in regards to the cars I was looking at. the whole process was easy and no passing around to be sold stuff I didnt need or want which usually happens when buying a car. even 12 months down the line questions are answered promptly. Would definately recommend which I have already done so to fellow work collegues
Very helpful company with competitive prices
I have enjoyed my experience with Autopia. My consultant, Patrick, spoke to me in a language I could understand and got me my dream car within a week. Couldn't have been happier! The price was also very reasonable. Would definitely recommend this company to anyone looking for a novated lease.
Autopia simply the best
It doesn't matter who I have dealt with in Autopia in regard to my novated car lease, every time, I get clear answers, helpful advice, and things are processed just like you would hope, professionally. I don't have any negatives. The online Dashboard is great, you can just access it whenever and check your info etc. I hope the people who work there enjoy it, because they certainly do a great job whenever I have had any dealings with them.
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