B&D Doors and Openers

I started talking to Jade from Harris Doors (B&D Gold Coast) on 18th June. I told her when the bricks are going in and are finished. She only gave me a date for measure a week after the bricks were finished on the 22th July. Then because she did not measure correctly and didn't take notes of the noggins etc. her installer had to come in the week after 29th July. And now she is telling me I have to wait another 6 weeks to get the garage door in - ETA 9th September. And they are blaming the lock down. Well done. Honestly that is not ok. Bad manag...

1. Sales engagement. First I wanted to again share with you that we were very pleased with our interactions with Stephen and the overall sales process. He was prompt, courteous and knowledgeable. The quotation was very clear and you were able to quickly address any questions or concerns.

2. Logistics / Scheduling of installation Once we committed to BND we found the installation scheduling very disappointing. A few of the unprofessional and disappointing experiences include:
a. Despite repeated attempts over multiple weeks we were unab...

B&D Contractor came to install our roller door today, Contractor stated that the job was not a one man job
so was unable to do it today. The contractor was only given TWO photos that the sales person sent along with his instruction which consisted only of a list of equipment for contractor to bring ,there was no reference that there should be more than one person to complete the job. The issues for the contractor were that the existing roller was extremely heavy and old, inadequate photos of the positioning, and no drawing given. Apparently thi...

I had B&D rollers come out as I live close to their offices. Turns our it gets flicked off to another company. This company did installation took the payment but DONT provide any service down the track unless you pay a ridiculous amount. Would have thought there was at least a 1 year service (All Style Garage Doors ) Not happy I need to pay $200 for 2 doors to be serviced.

One of the worst company's that I've ever come across. Once the door is ready to be installed they give you a day that they can come but not a time so you need to be home all day, which I was ok with.
Everything was organized , they turned up around 4pm on that day and had a look then informed me that hey had the wrong parts and were unable to install the door.
3 weeks later I hadn't heard back from them so I called to get an update, they informed me that they would come to install the door the following Wednesday. Again I had to take another ...

We recently(27/5) had a Band D double door fitted.
First dealt with Dean from sales, he came to our house was pleasant and I didn't feel under pressure at all. After paying the deposit you then are required to deal with the Installation Department. Dealing with the Installation Department I had to make several calls as they didn't return calls. I spoke to various people there and I felt like an inconvenience, not a customer. The only way I got anywhere was getting Dean involved again to help with booking.
The two installers were great with a real can-do attitude, thank you.
Unfortunately, I found the service from the Installation Department that bad I can only give two stars and will not recommend to friends.

Render has been damaging garage door for the past 2 years due to the incompetence of B&D installers. Gaps between parapet wall & garage door is like a wave, gap is so significant even a blind person could have picked it up, yet B&D missed it.

Had their inspection guy Daniel come out 3 weeks ago, who acknowledged the quality of job was as bad as it gets, yet I have to chase them up for a resolution.

Been 48 hours since the last escalation, & still waiting to hear back. I work in construction myself, so thought reaching out to their Nation...

Had a B&D roller door installed through a builder in 2019. After about 18 months I found one of the safety features wasn't working as it should. After a service call out they found it to be faulty. My motor/unit was no longer being made so B&D replaced it with a newer/better model. Have had no problems since. Pleased with the response.

Our garage door failed to close completely on the same day we got our house keys for our newly built home on 4May2021! It only closed halfway & wouldn't close using the remote or manually. We tried different ways to close it & finally found a certain way to close it. Paid for that upgrade? by the way! Called 136262 & installation but just gave us the runaround saying someone will call us to make an appointment for the service within 24 hours. Every time we call it's the same lip service. It's 24May2021 now, still nothing. If anyone willing, pls join me to report this company to Consumer Affairs Victoria. I am seriously considering filing a case with VCAT about this company.

Yes there’s a but. Because the motor ain’t as good. They’re very slow and all the genuine remotes most times don’t open or close the doors. You will have to keep pressing them or go really close to the door for it to work. It then defeats the purpose of being convenient.
Always serviced yearly. Squeaks so bad. Most times it stops half way or 3/4s. I don’t know what’s up with it. Even the servicemen says the same but then said because the doors are heavy. I don’t know. My neighbours can use their remote from down the street (different brand roller doors) but with mine, im embarrassed to sit at my driveway pressing it multiple times for it to work.

The door to the garage made a loud "Clunk" sound when it was opened and closed in our newly purchased home . In addition there is approx. a 2 center meter gap between the brickwork and the door on one side, a slightly smaller gap on the other side.
I called B&D 3 times to get a service call. The initial call was on 11April2021. Finally, on 12/5/2021 early afternoon 2 fellows arrived after calling to check we were at home. I explained the issues. I was told the noise was a lubrication issue (one of the two fellows had a can of aerosol lubricant...

Purchased through an agent Saddingtons (Newcastle) in March 2019. Looked great to start with. But within 12 months the galvanised height retainers at the corner of each garage door were rusting. At 18 months they were completed corroded and detached from the doors taking part of bottom aluminium strip with them. Made complaint to Saddingtons and immediately it's the customers fault. "Either proximity to ocean or water running down driveway". A few strongly worded emails then favourable outcome. Told there after discussions with B&D they will r...

Supposedly the best roller doors on the market but unfortunately the most incompetent organisation to deal with. Waited what appears to be normal time frames for the door to be made and then delivered to find out during installation that B&D had supplied the wrong length side rails and then left a whole panel out of the materials supplied to the installer. Took 24hours to get a response as to when missing panel would be supplied to then get a totally unacceptable timeframe. Now I have no response from management at B&D as requested in my official complaint. Come on B&D lift your game!!!!

What a useless incompetent bunch. Not the staff members fault but b&d you really need to train your staff so the left hand has some idea what the right hand is doing. I have always had b&d products in the past and never had to deal with any problems apart from with this new door. Nothing but problems and getting it looked at..... 3 weeks later , multiple calls, taken time of work to meet a technician (if you could call him that) who had no idea what he was looking at..really! I would not recommend your product to my worst enemy. Still a dozen calls being told something different each time or a different person will call me back... 3 weeks later and no closer to having a door that functions... What a joke!

Sooooooo quiet and smoooth Pinnacle. Great product. Had a problem with one of the many remotes supplied and laser sensor installation, but their service guy was so helpful. Must be close to best in class in service support.