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B&D Doors and Openers
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BondyMetropolitan Adelaide, SA
- 2 reviews
Customer Service NON Existent
Supposedly the best roller doors on the market but unfortunately the most incompetent organisation to deal with. Waited what appears to be normal time frames for the door to be made and then delivered to find out during installation that B&D had supplied the wrong length side rails and then left a whole panel out of the materials supplied to the installer. Took 24hours to get a response as to when missing panel would be supplied to then get a totally unacceptable timeframe. Now I have no response from management at B&D as requested in my official complaint. Come on B&D lift your game!!!!
5 comments
Hi Alex,
Why should I contact you?
I have already lodged a complaint which has gone unanswered. Please refer to [Name Removed] to find out what is happening as he is the person I have not had a response from.
BnD Team MemberB&D Garage Doors and Openers
Hi David,
I have looked into this further and found your previous enquiry and the one you have emailed to us recently. Christopher had emailed and spoken with our team here. He had tried to call you ...
TroyAdelaide
- 11 reviews
- 4 likes
Customer Service not worth 1 star
What a useless incompetent bunch. Not the staff members fault but b&d you really need to train your staff so the left hand has some idea what the right hand is doing. I have always had b&d products in the past and never had to deal with any problems apart from with this new door. Nothing but problems and getting it looked at..... 3 weeks later , multiple calls, taken time of work to meet a technician (if you could call him that) who had no idea what he was looking at..really! I would not recommend your product to my worst enemy. Still a dozen calls being told something different each time or a different person will call me back... 3 weeks later and no closer to having a door that functions... What a joke!
1 comment
BND Team MemberB&D Garage Doors and Openers
Hi Troy, Thank you for taking your time to submit a review. We are sorry to hear about your recent experience with B&D.
Could you please give us a call on 13 62 63 or send us an email to bndenquiries...
Other Door & Window Shops
RudPerth
- 7 reviews
- 4 likes
Perfect replacement for our 25 yo b&d roller doors.
Sooooooo quiet and smoooth Pinnacle. Great product. Had a problem with one of the many remotes supplied and laser sensor installation, but their service guy was so helpful. Must be close to best in class in service support.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Good Afternoon Rud,
Thanks for the feedback :) What a lovely compliment. B&D prides themselves on our premium products, with high quality service to go along with that. It's great to hear that you had a fantastic experience. ...
Read more Enjoy your B&D products. If you ever need any assistance or have any questions please call us on 13 62 63, our Help and Advice team would be happy to help. Charlie- B&D Team MemberFind out how B&D Doors and Openers compares to other Door & Window Shops
Know better, choose better.
Cracked panels
I've been satisfied with my two B&D doors, which were installed 5 years ago. However the 6m wide Panelift door has just failed, with 3 of the 4 panels cracked in the middle, which causes the while unit to sag when raised. I wonder if there should be more reinforcement braces across the door to prevent this - the sheet metal is not strong enough to hold its own weight. Has anyone else found this problem?
Follow up: B&D have kindly come to the party to replace the broken panels with a better reinforced door. Just need to repair/replace the...
Read more motor that broke down trying to operate the door. Hopefully this will also be resolved soon! Further follow up: B&D have now replaced the broken motor so everything is as good as new. Well, it actually is new. I greatly appreciate the support from B&D for rectifying this without any fuss. Couldn’t expect any better service than this!3 comments
BnD Team MemberB&D Garage Doors and Openers
Hello Andrew,
Firstly thank you for taking the time to send this review to us.
...
BnD Team MemberB&D Garage Doors and Openers
Hi Andrew,
Again, thank you for your updated review and follow up message.
...
BnD Team MemberB&D Garage Doors and Openers
Thank you Andrew,
Thank you so much for updating us. ...
Read more Often, when we assist customers we may not hear back even when the matter is fully resolved. It brings a smile to my face to see this enquiry from the very start to the latest update you have kindly provided, At B&D we take pride in our product, so when you raised this original matter to us, we were able to see this through to ensure you were able to get your faithful door working once again like it rightly should. As always we are here for you if you ever need assistance again. Thank you - Alex - B&D Help & Advice team MemberUmme SGreater Melbourne (Metropolitan), VIC
- 2 reviews
Best Garage Doors
If you care for an excellent service of your garage door then without thinking anything else you can select b n d garage doors. Its excellent worth for the value of your money.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Umme :) Happy new year. Thank you so much for taking the time to write such a fantastic review. I am glad you are proud of your B&D products as you know we certainly are! We pride ourselves in qual...
Read moreity and giving excellent service to our customers. If you would like to continue a service with B&D when your door is ready, please call us on 13 62 63! - Alex.Looks good
Disappointed couldn't get the correct sized taper on the bottom from B&D.
Ok once I organised the additional taper and fitted myself.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Michael, we really appreciate you taking the time to provide us with this feedback. Tapers can vary from sizes with a minimum size we can do. I am glad to hear you were able to get the a correct si...
Read morezed taper to fit at the bottom of your door yourself! Please call us on 13 62 63 if you need further service for your B&D Products. Thank you - AlexGreat result with a difficult ceiling
Our ceiling has a large I beam and 2 different ceiling heights. Great planning and installation. Very satisfied with end result
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Paul,
Thank-you for stopping by to share your feedback here. We really appreciate you taking the time to let us know that you were happy with the work our our team member completed for you on you...
Read morer garage and the difficult ceiling. I'll be sure to pass it on to the installers.JohnHGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 1 like
Garage Doors x 2 excellent.
These doors are very nice, but not as strong as my old previous Roll a Doors. But these are much quieter, but much slower in opening or closing. The remote only needs an instant to send the message, and the doors operate from a considerable distance away. The installation was about 1/2 a day as there were 2 x doors to fit. The fitter was very courteous and got on with the job efficiently and without any fuss. He advised me about routine maintenance and programmed the 4 x remotes for us. He took away the old doors. Overall an excellent result of replacing 2 old and damaged x Roll a Doors with new quiet ones in the Colourbond colour we wanted. Highly recommended.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi John,
It sounds like you had a great experience with B&D! I'll definitely let our sales and installation teams know that you were impressed with their courteous and efficient work ethic. They'll b...
Read moree rapt. Our doors come in a range of high quality, Colorbond steel colours so it's easier than ever to get your door to seamless blend in with the facade of your home.Other Door & Window Shops
ChrisMetropolitan Adelaide, SA
Fixed a problem related to an obsolete garage door opener
The door opener on our 30 year old Band D custom made tilting door, which relied on external counterweights, was failing regularly. We had asked around extensively in the past for a replacement for this failing opener. "B&D Doors and Openers" went that extra mile, getting electrical engineering help. They modified a German made "4Ddoors" opener such that it fitted our system. It is now working a treat- better than ever.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Chris,
I'm so glad to hear that you're happy with the solution that our team were able to provide for you. Sounds like this was a bit of a tricky one so it's great that we were able to work togeth...
Read moreer to find a solution that fit your door. I'll be sure to let our electrical engineers know how impressed you were.Find out how B&D Doors and Openers compares to other Door & Window Shops
Know better, choose better.
Garage doors
Excellent service
Great quality doors , locks & remote work great...door had a fault when being installed ..replaced straight away ..
.would recommend B & D doors
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Bronwyn,
Thanks so much for stopping by to submit this great review! It sounds like there was a little hiccup when the door was first installed but our team managed to sort it out quickly which is...
Read more fantastic. I'll definitely pass the feedback on to the installation and customer service teams to let them know you were happy with their work.Howard McIllawarra, NSW
Old door re-installed in new garage.
An old roller-door was moved from the old garage to a new garage (about 10 m away) and there was much fiddling to get it mounted as high as possible in the new garage, as less clearance was available than expected. The men did an excellent job. I am very happy with the result.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Howard,
It’s great to hear that your experience went well and that you are happy with the result.
We know how labour intensive those removal and refits can be. ...
Vivien McCarthyGreater Melbourne (Metropolitan), VIC
Reliable service.
B & D offers efficient and timely service. Nothing too much trouble. Problem resolved and advice given on ways to keep the gates well maintained.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Vivien,
It’s great to hear that you are happy with the service that you were provided. Thank you for sharing this great review. I will be send this feedback regarding the speed and efficiency of the technicians to get the job done. ...
Read more If you even need any further assistance, please give us a call on 13 62 63 or visit our website www.bnd.com.au and we will be happy to help you out. - Charlie, Team Member at B&DJune LethausGreater Melbourne (Outer), VIC
- 2 reviews
Great product
Excellent service for an excellent product. Great advice was given when I went back to purchase an automatic door opener too.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi June,
Thank you for leaving us this wonderful feedback....
Read more B&D prides themselves on offering high quality service to go with our high quality products. We try and provide our consumers with the best advice and solutions. If you ever need any further assistance, please call our Help and Advice Team on 13 62 63 - Charlie, Team Member at B&DPhillip GSydney Surrounds, NSW
- 3 reviews
Installation & Service of B&D Door & Opener.
I was extremely happy with the service provided when the door was installed & also with the 12 month follow up, to do a service on the door.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Phillip,
Thank you so much for leaving us this review. ...
Read more We are happy to hear that your experience for your new door installation was an excellent one. Yes, to keep your door in good working order B&D recommend a service after the first 12 months of installation and then every 2 years thereafter. This regular servicing ensures that your door and opener and in good working order. When you are ready to make a booking please call us on 13 62 63 and we can arrange this for you. - Charlie, Team Member at B&DOther Door & Window Shops
Great job
I felt very satisfied and happy with the job and experience was no fuss and easy. I would recommend B & D
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Danial,
Thanks for the great review. ...
Read more It's really good to hear that your experience was smooth and efficient. If you are ever in need of any further assistance, you can call us on 13 62 63 - Charlie, Team Member at B&DFind out how B&D Doors and Openers compares to other Door & Window Shops
Know better, choose better.
MaureenGreater Melbourne (Metropolitan), VIC
Efficient, friendly and provided very good service.
We were very happy with the service provided. The service man arrived at the appointed time, was very friendly, efficient and ensured our roller door was in smooth working order.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Maureen,
Thank you for taking the time to send us this lovely review. ...
Read more It’s always great to get this kind of feedback. We are happy to hear that you had a wonderful experience with your service. Always feel free to contact us if you require any further assistance on 13 62 63 - Charlie, Team Member at B&DJen JenCanberra 2600, ACT
- 3 reviews
- 1 like
Fantastic doors
We love our doors which work smoothly with minimal noise and the window panels at the top allow a lot more light into the garage. The process from selection to installation was excellent.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hey Jen Jen,
Thanks for your review. ...
Read more B&D try and make the consumer journey as seamless as possible. We completely agree with you, the window option is a great choice to allow more light into the area. It's really good to hear that you are loving your new B&D Garage Door. - Charlie, Team Member@ B&DDavid RogersGreater Melbourne (Metropolitan), VIC
- 2 reviews
EXCELLENT SERVICE BY B&D
From the initial on site visit to the installation it was a pleasure to do business with B&D
The motorised roller door has been installed for 12 months now ands been working perfectly.
The sales and installation team were excellent nothing was too much trouble would recommend them to anyone who is considering a new B & D garage door.
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi David,
Thank you so much for this amazing review....
Read more We always make sure that our B&D consumers are provided with the best journey. Glad to hear that your experience was an excellent one. If you ever need any assistance, please call us on 13 62 63 - Charlie, Team member at B&DDonSouth East Queensland, QLD
Great service!
Technician turned up on time, very helpful & polite. Solved our issue quickly, no problems since.
Garage control works every time perfectly!
1 comment
BnD Team MemberB&D Garage Doors and Openers
Hi Don,
Thank you so much for taking the time to leave us this great review. ...
Read more Great to hear that the service conducted was quick and efficient and as result everything is running smoothly for you. - Charlie, Team member at B&DNoelPerth
- 7 reviews
- 4 likes
An excellent product
My experience was very positive right from my initial enquiries which led to a great mobile demonstration and sales conclusion. The installer was diligent and did a great job.
The door is beautiful however I did have to make a small modification to correct it from binding and reversing while remotely closing. I would be happy to share this modification with B&D as it would be to their benefit.
4 comments
BnD Team MemberB&D Garage Doors and Openers
Hi Noel,
Thanks for the amazing feedback! ...
Read more B&D prides themselves on offering high quality service to go with our high quality products. We are so glad that you are enjoying your garage door. Are you able to tell us what correction/ modification you used on the door? If you ever need any further assistance, please call our Help and Advice Team on 13 62 63 - Charlie, Team Member at B&DHello Charlie.
My door would often move to the right or left when closed probably due to wind and when operating up or down it would bind against the roller track. The door would then reverse. It cam...
BnD Team MemberB&D Garage Doors and Openers
Hi Noel,
That sounds like an interesting solution. ...
Read more We will have a chat to our engineering team about the feedback you have provided. If you would like to keep across the outcome of the discussion, please DM us your email address. -Charlie, Team Member at B&DQuestions & Answers
craigasked
i have two firma roller doors and b&d panel lift door all with b&d motorized openers . The openers are a set of pink and green , and a pair of green ones also and a large one secured in the house . But today i have lost the button side of one of the green ones , Where can i purschase and other one or a pair of new door openers please .
No answers
craigasked
i have two firma roller doors and b&d panel lift door all with b&d motorized openers . The openers are a set of pink and green , and a pair of green ones also and a large one secured in the house . But today i have lost the button side of one of the green ones , Where can i purschase and other one or a pair of new door openers please .
1 answer
BnD Team MemberB&D Garage Doors and Openers
Hi Craig, thank you for your enquiry. To purchase a new B&D or ATA Remote you are able to go through to this email address. vicpickup@bnd.com.au. Please provide the model number or name of your opener when submitting. Have a great Day.
Karl D.asked
Hi from Canada,
I am having functional and parts sourcing problems for an original Ancor Roll-A-Door. The operator was replaced roughly 7 years ago with an RDO-2V1SM. The safety interlock used with keyless remote fob is an ATA PE-2 (not sure of the age). Recently, I noticed that the receiver relay will start clicking frantically when there is nothing breaking the IR beam. The door will not work from the operator keypad, or, the remote key fob. Now, I notice that when the "clicking" stops, The relay will not open (or, close) when obstruction is encountered. I have disassembled, cleaned and re-aimed the transmitter and receiver. I have done everything required in the operator manual, as well. Is this a PE-2 problem? Also, I have been trying to find the extruded vinyl seal for the bottom of this door without success...it is not a typical size. Can someone please help me? Thanks.
1 answer
BnD Team MemberB&D Garage Doors and Openers
Hi Karl,
Thanks for submitting your question. Without being able to see the door or hear the sounds it's a little tough for us to advise. To ensure we give you the best advice, we would recommend calling our local Canadian Dealership in Vancouver on 604.637.2030. They will be able to effectively direct your inquiry.
If you have any trouble send us an email at customerenquiries@bnd.com.au and we will follow it up with them.
- Jade, Team Member at B&D
Details
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BnD Team MemberB&D Garage Doors and Openers
Hi Bondy, thank you for taking the time to review us and letting us know of the issues you have faced and are still facing. We would love to get to the bottom of this for you and as you have said an o...
Read morefficial complaint has been made. If you can please contact our Help & Advice team on 13 62 63 or email us on bndenquiries@bnd.com.au we will have a better look into this. Thanking you kindly, Alex - Help & Advice Team.