B&D Doors and Openers

I'm not sure but we paid for brand new doors and they installed very poor quality damage door, we send them so many videos as proof but they just playing around and around. Basically due to defective door we are not able to use it and we are literally scared while operating it. Very annoying noices coming while we operating it. I hope you guys come & installed brand new doors and operating kits. If you have any concern please speak to Ridgewater homes. As per my email to you both party I need solutions ASAP. We paid for brand new product not for damage & faulty product. Thanks feel free to contact me on my email. Cheers

New home with Dixon - company was suppose to fix garage door before handover and didn't, customer service lied about repairs that were not carried out. 4 weeks and we are still waiting for the brand new door to work in our new Dixon home.

My garage door of newly build, not even 12 months gone, issues started.

Few first issues were related to garage door opening and closing, stuck in between, called them, they serviced it but it then making more noise, called again, serviced then, seems all good.

But after few months, motor started to beep, called them 3 times, nobody appeared, it was under warranty when I raised beeping issue, beeping continued 3 to 4 days whenever you open or close the door. After one month I got to know they can't do anything and I will be charged if I want my motor to be checked by them.

My builder was Coral Homes, they have given garage door to B&D. I never ever recommended B&D doors to any one!!!

Had a double garage door installed with our new build, door looks good but electric motor only lasted 18 months before it died, b&d said even though it's under warranty I have to pay for a call out fee & labor (I have never come across a more dodgey warranty) ended up being cheaper to get a local business to fix it & was told that motor was 2 x smaller than what should be fitted, b&d didn't care & said it's within there specs, was given the option of repairing it but it will probably fail again or purchase the correct size motor for $850. Disappointing that b&d won't stand behind there product & warrant is basically useless, won't use them again.

Very happy with our new door, installed today.
Installers were efficient, and offered clear instruction into the use of the door .All in all this has been a very positive experience.

My B&D Garage Roller Door is 19 Years old, the quality is great, I never had a Problem, now after 19 Years the time has come to replace some worn out Rollers, great Quality Product, thanks B&D, keep up Your Standard of Quality

Regards Josef

As the developer of numerous warehouses and a proud family home owner, I can guarantee that B&D are By far the best quality product available in Australia, if not the World.
Easily the most secure door for my family and very user friendly and reliable. I Expected high prices, but in comparison, they are on par if not better than inferior competitors products and options so it’s obviously a great time to opt for an upgrade to your home or business garage door.
They’re innovation is well ahead of their competitors also I found.

We had a new door and moter installed last year, towards the end of last year it started not closing properly and we put in a warranty request with the installer, they charged us travel and a service charge because the door needs to be serviced once a year, although not even 12 months old and replaced a pin and rollers that were loose, they claim this is standard B&D policy

Unscrupulous company, they used to be Harris door. Our door rusted within 3 years of installation and the only solution offered from them was to replace the door, which they were going to charge us more than the original price we payed for the door. Strongly do not recommend dealing with this company.

Had a B&D panel lift installed with a wall remote for $600. In 2 years the Wall remote has degenerated and has a hole in it. Called gold coast Door center and then B&D - no help at all - wanted more money- this was the latest remote -cheap Quality stuff, so beware of this company

We had a double garage panel lift motorised doors installed. Great service and efficiently installed in time.

We managed to get the add on for Smartphone control which is a real life saver when you have need to open up without keys or have a family enter the premises.

Integration with good has just been updated.

Sell you a garage door but then outsource everything to dealers who simply aren't interested in anything other than selling you a new door.
I've been trying to get someone to supply & fit Emb-a-Seals to our existing B&D Sectional door but just get the runaround from their agents.
Initial price provided was $390 and wait 4 weeks for parts delivery - never happened and when I called to find out what was going on no one knew anything about the inital quote.
Next dealer - "can't be done"
Next dealer - About $600 but it's not worth our while.
Absolutley hopeless

We did have a bad experience at first, however this was fixed up and sorted appropriately after our situation was explained and looked into by staff. We were happy with the service by the tech and happy to continue on with B&D doors.

Been on hold for over 30 min. sick of listening to the voice recording.
How do you make money if you never answer the phone.

I have a B&D CADP installed in my house. The motor starts playing stopping game to us just right after the 5 year warranty expired. The installer informed us that B&D is not willing to do repair for us since the motor is now dead 6 month after the warranty expired. Instead, I need to pay $450 for repairing it if I still want to fix it. Which is $25 cheaper to buy a same model in new from eBays. Are you guys mad??? Terrible quality, supper bad services (not helping anything if you just out of warranty), super expensive for parts...... just move away from B&D!!!