Reviewer Photos & Videos
Sent the wrong outfit
Horrible experience. It took a month that the online customer service finally organised a swap over a wrong outfit they sent to me. Husband went into the shop to exchange it. He told them that was a change over the wrong material and we have already payed for it online. Still, they charged him with an extra amount. Despite the fact, that we payed for postage and went extra mile for the exchange. Not to mention, he spent extra $280 there that day. When he got back from the shop, I realised it and I have asked to transfer the money back to us. It’s been already a week and no answer from the lady I’m dealing with online in that matter.
BabyBunting deleting review on Co-sleeper
I purchased a co-sleeper from BabyBunting. My baby slept in it for 4 weeks and I noticed that she kept on going to one side. The mattress was incredibly thin and the suffocation sign within the co-sleeper was actually a hazard.
I decided to google the item separately outside of the BabyBunting website and realised that many people had complained about the item and it was actually re-called.
I advised BabyBunting of this and they let me return the product. I also left a review of the item on the website. The review was up for a few hours but ...then it miraculously disappeared from their website. I believe that BabyBunting are deleting negative reviews of items!!! Please be aware of the Snuggle Cuddle beside sleeper made by 4baby. Read the online reviews outside of the BabyBunting website and you will be shocked!!
4th day and still cannot order a car seat
Day 1 - make an account and waited 24 hour for it to be verified
Day 2- I been told its not verified and need to be done again
Day 3 - account verified but there is an IT issue - system dont let me buy it. again been told to wait
Day 3 - called 3 store and none can help me order a product
App doesn’t work
Rang twice , asking if I could get send the product back and swap it for a unit that fully works , the app won’t load , therefore you can’t use the device to its full potential, sent back and fourth between baby bunting and uniden for an issue that’s not mine , so I’ve spent $250 on a device I can’t use , won’t be shopping here again
- Online store
Still nothing.. Awful service
I've ordered online during the Black Friday sales on the 28th of November.. and oh how I could turn back time. First, the website glitched and the transaction was not showing.. but our money (over $1300) was gladly taken.
I had to call my bank to see if I could cancel the transaction and had to call Baby Bunting but they were not open for calls at that time.
Finally got to speak with a worker "A" the following days and said they've received it. I asked if they could put it on my account as it shows nothing.. they advised me they have received...it again so I don't have to worry, they will put it on my online account (which still has not happened even to this day). Well I was happy for a few days until all of it went wrong with the Courier side of things. They suddenly had an incomplete consignment and can't deliver my order.. and are working to find my whereabouts of the parcel. So I contacted Baby Bunting again and was speaking to "[Name Removed]" who said they got it, we send it with CouriersPlease. So I told her the whole story of what is going on and again the same repeated message.. It's OK just delays.. they received it. So CouriersPlease (the freight company) sends me an email asking for the dimensions of the parcel.. (how would I know that!) and I forwarded that email to "[Name Removed]" who again advised me, it's okay you've got the invoice from us and it's on it's way to you.. Then why hasn't it moved for over a month?
- Online store
Never order from Baby Bunting - Ebay
Ordered a bassinet from baby bunting - ebay store and never received the item. It has been sitting as "Item is being prepared" for over a month now. I have asked questions on this one multiple times and there has not been a single response either. Baby is due soon and I need to now go look for a new one to buy.
- Online store
Horrible delivery - 2 months order not received
I have placed an order on 24/9/2021 for 4Baby Racing Car Walker Red. I haven't received it until today, and it has been more than 2 months. It was meant to be a gift for a gender review party and it puts me in an embarrassed situation with such an overdue gift. I have emailed customer service twice and called them the third time and they said they can't do anything as the item is in transit with Aus Post. I wasn't even allowed to make a refund. Baby bunting should have recalled the item from Aus Post and issue a new order or at least offer a re...fund. Baby bunting should have resolve this problem with their delivery partner instead of asking their customer to bare with the ever changing expected delivery date that never deliver. Very frustrating and disappointed chasing the order again and again with no resolution!
Website is a horrible experience - AVOID
If you are thinking of creating a gift registry or purchasing things online.... DON'T.
Wrong prices, bugs, not easy for others to give you gifts or to use/
Unreal that a store like that has not updated the website to a better and easier user experience.
I closed my baby registry because of the bad experience and you call to customer care and they just tell you that is probably your mistake.
Since I was a mum to be, I have spent thousands of dollars in baby bunting in store and online. It was all good until I purchased a soother chain on their eBay store.
I bought a pink chain to match the pink soother ordered at the same time but they sent me a blue chain instead. They refused to send me another pink one and need me to pay postage through their website ($12 ish which is even more expensive than post by myself) if I want to return the blue one. Because they said it is indicated in description that item can be sent different desi...gn randomly. I didn’t see that because description was not outstanding when using phone app to place order and actually the listing shows pink product pictures only. Bit disappointed but that’s fine. As I’m an eBay plus member so I just enquired eBay how to proceed a member free return policy, then ended up with a refund from eBay directly(this case met their refund policy). What really made me mad is, when I tried to order another item on the other day, I found I can’t add an item sell by their store anymore, and finally found “THE SELLER IS NOT ACCEPTING BIDS OR ORDER FROM YOU”. That means I’m now on their blacklist! This was the first and only time having issue and communicated with them after purchase. It really disappointing that you are suddenly blocked by the seller you shop often. So this is how this business treat their customer when they become a “trouble”. The way they work is not professional at all and this is rude, not matching how big the business looks like. Will not shop in this store in anywhere anymore.
Won't honour advertised price
I purchased a Uniden BW5151R baby monitor for the advertised price of $143, however have since received an email saying my order has been cancelled due to the incorrect price being advertised and it should have been $239. Their T&C's are incorrect as section 3.2 states they will honour a price subject to 7.2 (which refers to me cancelling my order). The T&C's should be referring to 7.1 about their right to cancel an order due to incorrect price being advertised, however it does not and there is no reference that 7.1 supersedes 3.2 so I (and all other purchases) should be entitles to the advertised price.
Waste of time and money
I placed an order online worth around 2k and its been over 35 days still not received, no one taking responsibility baby bunting or australia post.
Its was a local delivery.
No care from customer service. Worst experience with a retailer
We've purchased from baby bunting numerous times before and haven't had issues til now. We had recently moved and decided to buy a new pram but forgot to change our address when we put the order in.
Tried to changed the order via Auspost but looks like there was no redirect option for this delivery. I called baby bunting to ask for the address to be changed and was told Auspost have to change the address. Called Auspost who said the baby bunting can change it and if they have trouble, they can call Auspost to sort it out.
Called baby buntin...g again and was told by their customer service rep that they she can't see where to change it and won't contact auspost because she is too busy. I asked to be transferred to someone else who can help and was told they are all busy to help as well and theres nothing she will do. We've just spent hundreds of dollars on a pram and pleading with baby bunting to make a simple change but basically told bad luck, won't help you when I had already confirmed with Auspost that you can. This is just pure laziness and its absolutely ridiculous how little care or empathy baby bunting has shown. Looks like someone else is going to enjoy a new pram at our expense. This is the last time we will be shopping at Baby Bunting again
Worst price beat policy ever
I chat with customer support agent about price beat and they said that they can do it, send an email to them. After sending the email, they refused to price match as they don’t have the colour which they never checked with me the colour that I wanted. I replied saying that they do and they have them all in stock. They replied saying no again as they don’t do price match on bundle which is weird as they have the same bundle, they just don’t want to price match on that. I could find the price for each individual items cheaper on the competitor we...bsite but I didn’t bother replying to them again as it is too much of a hassle. I feel like they don’t want customer and they don’t want to find a solution that both parties can benefit, they just want to say no to everything that they put on the table of negotiation.
Worst registry and online ever experiences
Worst app and website to use on so many levels. No one is open to solutions or feedback and I go in circles talking to them.
Their price match is a lie
I created a babybnting cart online of all the things i wanted to buy my 1 year old for their birthday (a coule of hundred dollars). I saw that 1 of the items was cheaper elsewhere, so started looking at the price value on all the other items. There were about 6 items that i could get cheper, so i called to find out how to get the price match. They wanted me to send a seperate email for each item as well as links the price online amd then (after i had made the purchase) would consider refunding me the diffrence. I took my business to their competitor and havnt Shopped their since
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