Baby Bunting Online store

Overall very disappointing experience and had it not been a family Baby Registry, I would have not used them. Unresponsive to messages, emails, and online chat never works. A one-star rating is actually being generous. Some prices on the baby… Read more

registry were different to what was advertised on their website. No responses to any of the messages and emails that have been sent. Overall a terrible experience and one should look to alternative sources.

Disappointing customer service and poor communication I recently placed an online order with Baby Bunting for a bassinet mattress. Because shipping was $15, I added a few low-cost items to the order to make the shipping fee worthwhile. … Read more

Unfortunately, my main item (the mattress) was cancelled without any notification to me. The smaller items were still shipped and delivered. I only became aware of the cancellation when I followed up with customer service myself.

While I did receive a refund for the cancelled mattress, I was not refunded the shipping fee, despite the fact that the primary reason for the order was cancelled and I was never given the opportunity to cancel the remaining items or reconsider the order.

Customer service declined my request for a shipping refund, which was disappointing given the lack of communication on their end. Had I been informed, I would not have proceeded with the order.

Overall, this experience highlighted poor communication and inflexible customer service. I expected better transparency and resolution, especially for a company specialising in baby products

Bought a pram – Shipping time was excellent. Received my pram the next day even though I live regionally and it said 4-7 business days, so I'm happy. It was in good condition too

Thanks Baby Bunting and Barbara – I made an online order with Baby Bunting and it is a great service and way to order. I made a small error on my order and I had to call Baby Bunting to change my order, fortunately I called in time and the customer service phone operator Barbara was very helpful and was able to fix my order issue. Thanks Baby Bunting and Barbara! Show reply

Amazing products and outstanding customer service – Amazing products and outstanding customer service. Thank you from the bottom of my heart for your kindness and generosity. High quality baby products and a most compassionate company in our time of need. I am truly grateful for your prompt and overwhelmingly generous support.

Dont bother doing a Gift Registry with them, they make absolutely no effort to set this up well to help you, and they couldn't care less about feedback trying to suggest improvements.

Sent incorrect items, found used chewing gum on products... Item return took forever via their advised channels. Still waiting. Got an email 2 months later after not resolving the issue asking me if it had been resolved. I expect my reply will take another 2 months to get back to me... Horrible service. Disgusting hygiene.

Received wrong order despite it being addressed to me. Had to arrange with the person’s order who it was (which was stated on the invoice included in the order!!!) to exchange parcels… customer service was utterly useless and it was only because the other recipient went into a store to return the parcel and the Midland store manager rang me to… Read more

arrange the exchange (I am on bed rest). Enquiries email / customer service line didn’t assist or reply to emails. Telephone line disconnects after recorded message spiel … Still waiting on another 4/5 items for a separate order which was ordered in early February. Tracking numbers that were provided don’t work. “enquiries” email never responds. genuinely the WORST online store I have ever purchased from. Avoid at absolutely all costs!

I am writing this to alert potential customers of the deceptive practices and repeated failures in service I have experienced with Baby Bunting. I made an order through their online store on February 8th. The delivery was scheduled on February 10th. I never received my purchase from Baby Bunting. Following an incomplete delivery, I have attempted… Read more

to resolve this in good faith via multiple emails and phone calls. Besides shifting the blame from themselves onto their delivery couriers, I also received several promises to re-ship missing item from my order. This was a falsehood. It is entirely unacceptable for a major retailer to retain customer funds while failing to provide the product. At this stage, I consider their written and verbal commitments to be worthless. I have ceased all direct attempts to resolve this through their "support" channels and have instead escalated this matter to NSW Fair Trading and initiated a formal chargeback through my financial institution for "Goods Not Received." Proceed with extreme caution if you expect your items to actually arrive or for this company to honor their word.

1 start is too much!I’m extremely disappointed with my experience. Despite trying to communicate with the company for 7 days, I received no delivery confirmation after purchasing two mattresses online for my children as an urgent matter. Later, I was told that a delivery was attempted on Friday when no one was home, so the items were taken back,… Read more

and I was advised to expect delivery on Saturday or Monday.

My husband even took a day off work to wait for the delivery on Saturday, but no one arrived. When I contacted customer service, I was told I now need to pick the items up from the depot. This makes no sense — I chose delivery because I don’t have a vehicle and have just arrived on the Gold Coast.

I was then told I would be informed about a refund, but nothing has happened. Either issue the refund immediately or deliver the items as promised.

This situation has been very frustrating, stressful, and upsetting. I expected much better service and communication.

Absolutely shocking service. Placed an order on the 26th December, received the order 2 weeks later and was sent the wrong product, tried calling, emailing and messaging on Facebook multiple times, finally got a response after may times waiting on hold, 3 emails and 2 Facebook messages, every time I’m just told ‘we will follow this up, we’re… Read more

inundated with emails and calls’, it’s now the 23rd February - 2 months later and another 10 emails from me following up and no response, still no product I ordered, have asked for a refund and just being completely ignored. Will never order online from baby bunting ever again.

They spam you with emails. They are more expensive than other stores, and then if you do complete a price match form, they weasle their way out of it on st^pid reasons. I still stupidly placed an order with them and one item was missing. I have spent almost 3 weeks chasing them up with no resolution or even so much as a response. So much time wasted. Shop elsewhere.

Extremely very POOR very little communication & does require the receiver to continuously chase it! Do not expect assistance as one blames the other & does not follow up

Be very careful with the information stated in the product details while shopping online with Baby Bunting. The listing of a product I was buying (bottles) specifically stated suitable from birth, but when my order arrived they were for 3+ months as they have different size/flow teats. I enquired about it thinking maybe I had accidentally been… Read more

sent the wrong ones, but it turns out they have sent me the correct item and the information they have clearly stated on their website is incorrect and misleading. Some of the other colour options correctly state 3+ months, but not the ones I purchased. It's not the end of the world as I will eventually need the faster flow teats, but frustrating that I now have to find and purchase the correct item elsewhere. My main issue with all of this is the terrible customer service. I was cut off from the online chat twice and reconnected with a different person to assist me, having to explain all over again what my problem was. A simple answer to my one single question took over 40 minutes, in the end being told I got the correct item I ordered and then I was cut off from the chat before having the chance to respond. Rude and unhelpful customer service overall. One thing they did do well was have my order delivered very quickly, but the customer service and the website itself overshadows the experience.

Absolutely do not use their online price beat guarantee system. I had them beat a competitor price, and then only half the pram arrived. The missing YOYO colour pack was suddenly “out of stock” and they refunded $55 for an item they sell for $129. Now I’m forced to buy the missing parts elsewhere and pay more than if I’d bought normally. Misleading, unacceptable. Will be taking it further with Consumer affairs.

Have had to be in contact with the ACCC & they agreed baby bunting are in the wrong with my online order. Have waited nearly a month since ordering & been in contact multiple times. They are withholding giving me a refund until a 'lost parcel' is found. Doesn't deserve 1 star.

My parents bought a nursing chair for me as a present and paid the extra $130 for it to be delivered as i live out west. There was no update on shipping and the chair is somewhere in limbo at a courier depot in Dubbo that is known to hoard orders until they deem they have enough parcels to make any deliveries. The Baby Bunting customer service… Read more

person named Kerry was rude and condescending on the phone. She said the courier company said it would be delivered in a week (bringing the total time to approx 3 weeks from ordering), if I wanted to pick it up they could give me an address (I'm 2 hours away) but then couldn't produce an address and said the chair's location was actually unknown and it could be in transit or at the depot. She said the courier company would be in touch. Terrible customer service and the one star rating is still too high.

Never again. Do not shop with them online. Complete disaster is an understatement. Ordered 2 mattress protectors and a mattress for delivery. Only 2 mattress protectors arrived, it was split into two consignments and the tracking number was the same for both so they have made a mistake somewhere. All items now show as delivered. Ive contacted the… Read more

customer service team who told me they would speak to the store and to call back if I havent heard in two days. I called back in two days and was told the store in question didnt have this in stock and that they would arrange to ship from a different store and send the tracking on. This was supposed to be delivered nearly two weeks ago. I have followed up by email for this tracking number and nobody has even bothered to respond. Its disgusting to have your customers chase because you stuffed up. Never again will I shop with you. I have passed it all over to fair trading with all the evidence, thanks a lot for not resolving on the 6 occasions I gave you chance to and not only that, completely ignoring emails. Invest in your customer service because its an absolute disgrace currently.

Really bad service for shopping online in store no issues They do not reply to messages, items dont get sent for weeks cannit get refunds even if they haven't sent shocking service

When I received my online order there was a missing item. I have attempted to reach out to Customer Service numerous times over the past month as I live 2hrs away from the closest store. There has been no response from customer service, no refund and no replacement sent.

Dont bothers ordering online. We have been waiting 3 weeks now for our items. Absolutely ridiculous in this day and age. I have tryied communicating with them with no responce.

Buyer beware. I had a damaged item delivered. I’ve followed up multiple times with customer service and no one replies. I wish I’d seen these reviews. Will not purchase from them ever again.

2 online orders and both orders were stuffed up. The first order I was sent an ex-display dirty item; the second time, my packing slip says my item was packed, and it wasn't. Now, apparently, none are in stock.

I purchased a sleeping bag for my baby from the Baby Bunting website and in the first wash it began to tear. I contacted baby bunting via their enquiries form on the 30th September. I got an email confirming a ticket number and someone would get back to me shortly. I got no response after a few days so I followed it up via email. I still got no… Read more

response so nearly two weeks later I rang customer service. They said they could see my ticket number, asked if I could head to a store which I I said no as it had been an online purchase. They then said they’d send my enquiry to their faulty team to review. It’s now been over a week and still radio silence. I then got an email saying they were going to close my ticket as they hadn’t heard from me which is so frustrating.

I’ve spent a lot of money with Baby Bunting in the past few years but this service is terrible. I just want a refund for a faulty item, I don’t know why it’s so difficult.

I ordered an electric toy car for my nephew’s birthday on Baby Bunting online store. Quick easy transaction to begin with , they sent me an email confirmation about my purchase, however, after that I didn’t receive any details such as tracking number and when is the estimated time it will be delivered from Victoria to Newcastle, NSW. I had emailed… Read more

Baby Bunting to confirm the above matter, but no reply from them at all. I just found out from my sister that they had found the electric toy car of course in a box, left on the grass in their front yard.It just happened my sisters husband went at the front yard that day to mow the lawn , and that’s the time my brother in law saw the item. My point is, the item is worth $300+ including shipping fee, it would be nice if there’s a good communication around the expected delivery time and a transaction number for the item to ensure safe delivery of the purchased item. I found Baby Bunting careless when it comes to delivery of the item. Oh well this was based on my experience!