?
? !
1 photo
Baby Bunting Online store

Baby Bunting Online store

2.3 from 41 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (21)
  • Return Claim MadeYes (5) · No (26)
  • Shipping
    3.3 (15)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail

Worst customer service ever

published

Worst customer service I've ever had was at the bb doncaster store. We went in to buy a pram, baby capsule and a few other things. No staff members around. I went to the front counter were there was 2 staff members standing around. I asked for some assistance to which one staff member replied "someone will be with you in a moment". Waited 10 mins and no one came. Went back again and was told the same thing. Another 10 mins and no one came. We left the store. We will be no doing out baby registry there anymore and will heavily advise to avoid this store.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Baby Bunting
Baby BuntingBaby Bunting

Hi Tony , We apologise for the experience you had in store. We will be sure to pass on the feedback to the management for review.

Similar opinion? Write a review on ProductReview.com.au!
Swaniawski M.

Swaniawski M.Sydney, NSW

Excellent Service

published

One of the best customer service I have ever encountered. Great product, my kids absuolutely love it! Would highly recommand

Product Quality
Shipping
See all answers
1 comment
Baby Bunting
Baby BuntingBaby Bunting
Similar opinion? Write a review on ProductReview.com.au!

Loved the products

published

Excellent shopping experience and loved the range of products available. The chat service was also very helpful in assisting me.

Product Quality
Shipping
See all answers
1 comment
Baby Bunting
Baby BuntingBaby Bunting

Hi Shanaya,
Thank you for your kind review for Baby Bunting and we truly appreciate you taking the time to commend our Product Range and also our chat team for their efforts in assisting you.
Kind Regards
Baby Bunting Customer Care

Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Bunting Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Chelsea T.

Chelsea T.Goulburn Valley, VIC

Won’t honour advertised price.

published

Baby Bunting advertises items at a low price, I purchased two car seats and then they reneged of the purchase and cited an advertising error! Big company not taking responsibility for their own advertising and purchase system. I paid for the car seats and received an email telling me I can’t have them now

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
George Hanley

George HanleySydney, NSW

  • 3 reviews

Great Fast Service

published

My wife needed some pregnancy products- bottles, nappies and muslins getting rady for the big day- everything arrived so fast and great quality- thanks

Incentivised ReviewNo
1 comment
Baby Bunting
Baby BuntingBaby Bunting
Similar opinion? Write a review on ProductReview.com.au!
Mariam

MariamSydney, NSW

Amazing customer service

published

The staff at baby bunting auburn, particularly Gemma, has gone above and beyond. Gemma has restored my faith in customer service and humanity. She was patient and attentive, and made the process very easy. I’ve had an extremely good experience. Thank you for you efforts Gemma and Bec!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
PS

PSGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Price Promise? Better luck waiting to be struck by lightening!

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Steve

Steve

  • 43 reviews
  • 34 likes

You certainly need competition.

published

I wasted 30 minutes trying to send someone an eGift.
No matter how hard I tried it would not let me pay and checkout.
Just kept me in a loop.
Looks like another company about to hit the dust.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
preeti.ugly

preeti.uglyGreater Melbourne (Inner), VIC

  • 5 reviews

Don't bother with the Price Beat Guarantee - it's impossible. Post-sales support will make you pull your hair out.

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Bunting Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all

Terrible Customer Service / Care

published

For a supposedly reputable company, Baby Bunting has terrible customer care when trying to deal with a faulty / stained product that had been sent. I have waited days on end for follow ups and have even been sent emails from their supplier (a US company) to deal with the problem asking for all of my personal details. I did not purchase off their supplier, I purchased off BB and believe it is their responsibility to rectify the situation, not be a middle man. I’ve also been told to ‘See my closest Aus Post Office to return’ which is obviously a bit hard considering I live in NZ and all of my details are written
On my order, very little care has been given and I’m No closer to receiving a new item?!.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Jace

JaceMetropolitan Adelaide, SA

  • 4 reviews

Uppababy Vista V2

published

Loving my uppababy V2! I managed to get 5% dc with the price beat at baby bunting. They were great and package arrived quickly. The V2 has everything I need for everyday outings with my baby.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Soraya

SorayaSydney, NSW

  • 3 reviews

Review deleted for not great products

published

Very disappointed to the fact that if you write a honest review and it is not satisfactory for Baby bunting as the product is not good enough or you have a hazard concern they just not accept your review and delete it, so when you go to check the review and their website of course just have the good ones.
So we ended up buying a couple of items that in our opinion was rubbish but we couldn’t get a refund as the 15 days was passed and not even write a review for the future customers.
I tried to write a review through google as well but it doesn’t show an option for babu bunting store.
So before but anything don’t check the reviews at their website, try a second source that will be reliable.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
anamaria

anamariaSouth East Queensland, QLD

Stop here regularly both in store and online

published

Have ordered online 3 times in the last 4 -6 months.

Packages arrived safely as described in reasonably quick timeframe. Shopping is pretty good at $9 for most items.

I find BB have quite good sales all year round

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jess and casper

Jess and casperGippsland, VIC

  • 5 reviews
  • 6 likes

For all your baby needs

published

Great place
With lots of sales and amazing staff
Thank you for all the great quality baby stuff.

They will always make sure your happy and ask for your budget :)
For all your baby needs

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nancy W.

Nancy W.

  • 2 reviews
  • 1 like

1 month still waiting, no refund, lying

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Bunting Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Happy

HappySouth West, QLD

Correction

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Sloths, absolute sloths

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Giulia P.

Giulia P.Sydney, NSW

Over a month and still no delivery!

published

After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.

Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Ellen D.

Ellen D.

  • 13 reviews
  • 2 likes

Dishonest and deceptive

published

Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
ShaniaB

ShaniaBsydney

  • 15 reviews
  • 3 likes

wesbite issues still not solved

published

I think Baby Bunting is a pretty straightforward site & very easy to navigate. However I'd just like to point some things out, there are some features of the website that needs some improving. Once I had to buy something only to have noticed that it was out of stock (my payment got through). After that, I spoke to a customer service via email (whick took three days before they replied) and I was eligible for a refund. The refund took three weeks.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3
See all Baby Bunting reviews

Questions & Answers

Cynthia

Cynthiaasked

Online store

Can I order for delivery in Australia and pay for it from South Africa ?

No answers
See all Baby Bunting questions

Get an answer from our members and Baby Bunting representatives

Baby Bunting Online store

Other Mother & Baby Shops

Previous
Next

See all Mother & Baby Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.