Order online twice ,order being cancelled twice
I used 10% off coupon to purchase car seat from their eBay store , waiting 2 days and then tell me my order will be refunded, did not see any problems with my order.
Wonderful shopping experience
Have purchased a number of items with the recent birth of our son. Staff have been consistently friendly, helpful and attentive with each and every purchase. Highly recommend. Well worth it.
It is very convenient. Website could use a bit of work
So this has been the source of most of our baby consumables such as nappies as they are cheap, deliver and usually have what we need.
On the occasion we have had to take things back (usually due to key info missing from online description) I have just popped into the new store in Hobart where the staff are lovely and happy to help.
The only frustration I have had is that goods are currently dispatched from Melbourne or Sydney to come to Hobart and it can therefore take a while for stuff to arrive. But the store is still very new so this may change in time.
Website is rubbish
Why do you need a physical address (instead of a PO Box) to buy an E-voucher?? Come to think of it, why do I even need to put an address at all? Why does your "phone" link divert to an email contact form? Try simplifying the process so that people can not feel frustrated by your website.
Gift Registry Service is Horrible!!!
I've made a gift registry on the website and I didn't receive one of the items that got purchased and they say that they can't tell me who bought the item and that I should ask my guests of the Baby Shower to find out.
It's very unprofessional that the Online Store can't track the items purchased in the gift registry as I trusted Baby Bunting and decided to go for a online gift registry because I didn't want to have any work, which is not the case anymore.
Also, they don't send the items with the names of who purchased them so you have no idea who gave each present.
Poor customer service and delivery
On Boxing Day I ordered a cot mattress and a bassinet mattress protector. On the 2/1/19 I received the cot mattress. I did not receive the mattress protector but realised it would be coming in a seperate package. I waited over a week for delivery and never received it. I contacted baby bunting and they were prompt and looked into it with the couriers. Another week passed and I contacted them again to see if they had found my missing package. They responded saying they were “still checking with the courier”. Over a week later I received an email from baby bunting stating that both packages had been delivered and they had proof from the couriers. The attached delivery dockets had my signature forged on both. They stated that they are now closing the case. I’m very disappointed with their customer service as it has taken almost a month for this to be followed up and it’s still not sorted! By now I’m sure my package has long gone! I’m a first time mum and this is my first experience with baby bunting. I will never purchase anything from baby bunting again!! I will not recommend baby bunting to anyone!
Returns policy is ridiculous
I recently purchased a car seat and two fitted bassinet sheet sets. When I received my order I realised the bassinet sheets do not fit the bassinet we have as they are too small. I contacted baby bunting and asked about returning them. They advised me it would cost me $11.25 to post them back for a return. I live 3.5 hours from the nearest store. I paid $20 so you do the maths. It wouldn’t have cost more than $3-4 in size/weight to post it back through aust post but they have their own return policy. Flat rate. Very disappointed. Will not be shopping with them again and will not recommend to anyone. Unsatisfactory customer service!
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