The staff at baby bunting auburn, particularly Gemma, has gone above and beyond. Gemma has restored my faith in customer service and humanity. She was patient and attentive, and made the process very easy. I’ve had an extremely good experience. Thank you for you efforts Gemma and Bec!!

I wasted 30 minutes trying to send someone an eGift.
No matter how hard I tried it would not let me pay and checkout.
Just kept me in a loop.
Looks like another company about to hit the dust.

For a supposedly reputable company, Baby Bunting has terrible customer care when trying to deal with a faulty / stained product that had been sent. I have waited days on end for follow ups and have even been sent emails from their supplier (a US company) to deal with the problem asking for all of my personal details. I did not purchase off their supplier, I purchased off BB and believe it is their responsibility to rectify the situation, not be a middle man. I’ve also been told to ‘See my closest Aus Post Office to return’ which is obviously a bit hard considering I live in NZ and all of my details are written
On my order, very little care has been given and I’m No closer to receiving a new item?!.

Loving my uppababy V2! I managed to get 5% dc with the price beat at baby bunting. They were great and package arrived quickly. The V2 has everything I need for everyday outings with my baby.

Very disappointed to the fact that if you write a honest review and it is not satisfactory for Baby bunting as the product is not good enough or you have a hazard concern they just not accept your review and delete it, so when you go to check the review and their website of course just have the good ones.
So we ended up buying a couple of items that in our opinion was rubbish but we couldn’t get a refund as the 15 days was passed and not even write a review for the future customers.
I tried to write a review through google as well but it doesn’t show an option for babu bunting store.
So before but anything don’t check the reviews at their website, try a second source that will be reliable.

Have ordered online 3 times in the last 4 -6 months.

Packages arrived safely as described in reasonably quick timeframe. Shopping is pretty good at $9 for most items.

I find BB have quite good sales all year round

Great place
With lots of sales and amazing staff
Thank you for all the great quality baby stuff.

They will always make sure your happy and ask for your budget :)
For all your baby needs

After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.

Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.

I think Baby Bunting is a pretty straightforward site & very easy to navigate. However I'd just like to point some things out, there are some features of the website that needs some improving. Once I had to buy something only to have noticed that it was out of stock (my payment got through). After that, I spoke to a customer service via email (whick took three days before they replied) and I was eligible for a refund. The refund took three weeks.

Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.

This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.

The online baby bunting store is easy to navigate. It has reviews listed for purchases which is a good touch - however unfortunately not all products have been reviewed which can be disappointing. The click and collect function is a great addition especially for new parents. Overall, a good, easy to use online store

Can never navigate around website easily. Numerous times I have tried to use it and always have issues. It doesnt load properly and gift registry is useless and so is the app.