wesbite issues still not solved
I think Baby Bunting is a pretty straightforward site & very easy to navigate. However I'd just like to point some things out, there are some features of the website that needs some improving. Once I had to buy something only to have noticed that it was out of stock (my payment got through). After that, I spoke to a customer service via email (whick took three days before they replied) and I was eligible for a refund. The refund took three weeks.
order took over 2 weeks
Well I ordered an Item on the 2/12 well you expect to receive it within 2 weeks and I am still waiting for it. I sent an email got no reply, then called them on 11/12 and advised that it would be delivered by the 13/12 still didn't receive it and then called on the 16/12 and she advised that she would call back to advised about delivery and didn't return the call and called again 17/12 and been told that its eta is between 16/12 - 18/12 and I bet I will receive it on the last day that is 13 working days since my order that is the worse servi...ce ever had. some companies offer an Item for free for making you wait for so long didn't offer nothing at all to make up for poor service . I received it finally on recieved it on the 18/12. also they forgot to send me the tracking number as well which I found out in last phone call. only positive thing is they gave me a $20 voucher for my trouble not much but tried to make me happy.
Woman on the phone is Arrogant
Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.
BAD ONLINE EXPERIENCE
This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.
Easy to navigate
The online baby bunting store is easy to navigate. It has reviews listed for purchases which is a good touch - however unfortunately not all products have been reviewed which can be disappointing. The click and collect function is a great addition especially for new parents. Overall, a good, easy to use online store
New website is crap
The new website is terrible.
It's hard to navigate, the search function is inaccurate and there are so many products in store that are missing from the website (or possibly I couldn't find them because the search function is so crap). Please redesign your website to be more user friendly and efficient.
Purchased a tandem stroller Vee Bee online and first time use resulted in the back wheel coming off 6 times!! Couldnt get back home quick enough. And yes we assembled as instructed. Ive had zero response from 2 emails sent about this dangerous product. Absolutely no regard to customer support at all!!
Online Registry is Very Poor
The online registry is hard to setup and not user friendly. All the way through the process the user experience is poorly executed. When the friend receives the email to purchase something off the gift registry they have to complete all the information again, as if you did nothing to start with. User experience again is so poor it's hard to use. Baby Bunting need to do some eCommerce investment!
I made an online order on a sale item and was charged full price. After complaining instead of being credited the overcharge they cancelled the order and I had to wait 3 days for my money back. I was told to try the order again and ended up being charged double the amount. After complaining they cancelled my order again and I had to wait another 3 days for a refund. I was told that this issue had been happening to most customers during this sale and my only option was to come into the physical store. I will not be using again.
Terrible second time around
I ordered something online using after pay . Payment on baby bunting end went wrong the order was shipped only for them to email me to tell me they've tried to stop it if the order arrived let them know. The order arrived even though they had tried to stop it. I couldn't reject the order as the delivery driver had stopped and run . Long story short their communication over 25.00 has been terrible . I offered to pay for the item which I have it has taken them 2 weeks to sort it all out.
You would swear it was 2,500 dollars not 25.00 I am totally not impressed and won t be shopping there again. Not online anyway. Just keep an eye out on after pay people.
I was very happy with the service and speed of delivery of my several purchases from Baby Bunting. I have ordered from them a few times and their range is always great on their website. I recommend Baby Bunting to friends and even asked family to purchase items for my first baby from their online store. Great online shop!
How could you possibly make your website worse?
The baby bunting website up untill recently wasn't an exciting, new, modern, flashy, hi tech affair. It had it's issues - but atleast it functioned, although barely. But now they've updated a barely functioning website and made it completely useless. Links to registries are broken - so too bad to anyone who's sent those out recently, your not getting squat! Can't even log into the website anymore to make a new registry or update current one and the reset password function DOESN'T FUNCTION.
Better to have an old website than a new website that doesn't work
The Baby Bunting App and Website have been pretty average the last few months, however while it had its frustrations, it was more-or-less functional.
The website has since updated. Now, I can no longer log in, the reset password function does not work and the product images don't load when searching for a product.
Not to mention, the app experiences the same issues and more - when you try to add products to a gift registry using the 'scanning' function, the item won't show up in the registry most of the time. Worse still, sometimes the product "cannot be found".
It is very convenient. Website could use a bit of work
So this has been the source of most of our baby consumables such as nappies as they are cheap, deliver and usually have what we need.
On the occasion we have had to take things back (usually due to key info missing from online description) I have just popped into the new store in Hobart where the staff are lovely and happy to help.
The only frustration I have had is that goods are currently dispatched from Melbourne or Sydney to come to Hobart and it can therefore take a while for stuff to arrive. But the store is still very new so this may change in time.
Website is rubbish
Why do you need a physical address (instead of a PO Box) to buy an E-voucher?? Come to think of it, why do I even need to put an address at all? Why does your "phone" link divert to an email contact form? Try simplifying the process so that people can not feel frustrated by your website.
Gift Registry Service is Horrible!!!
I've made a gift registry on the website and I didn't receive one of the items that got purchased and they say that they can't tell me who bought the item and that I should ask my guests of the Baby Shower to find out.
It's very unprofessional that the Online Store can't track the items purchased in the gift registry as I trusted Baby Bunting and decided to go for a online gift registry because I didn't want to have any work, which is not the case anymore.
Also, they don't send the items with the names of who purchased them so you have no idea who gave each present.
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